List of Customer Specific Requirements : CSR

Document Code : SD-QMR-002-00 Originator : Nukool T. (QMR) Original : Aug-10 Effective Date : Aug-10
Descript of customer requirements
Process Name Customer : A Customer : B Customer : C Customer : D Customer : E
Quality Management System ⋅ Certified ISO9001 ⋅ Certified ISO9001 ⋅ ⋅ Qualified ISO9001 ⋅
(min) (min) (min)
⋅ Expect to certified ⋅ Expect to certified
ISO/TS16949 ISO/TS16949

Environment Management ⋅ RoHS testing and ⋅ RoHS testing and ⋅ ⋅ RoHS testing and ⋅
System monitoring 1time per monitoring 1time per monitoring 1time per
year (min) year (min) year (min)
Conform to
⋅ PFOS
⋅ REACH
⋅ Kyoto protocol
⋅ Montreal protocol

Internal Audit ⋅ ⋅ 2 time per year (min) ⋅ ⋅ ⋅

⋅ Auditor shall be verify
effectiveness of CAR-
PAR until 7 day (after
committed date)

Management Review ⋅ ⋅ 2 time per year (min) ⋅ ⋅ ⋅

⋅ Separate by priority

Order Receiving ⋅ Via electronic mail ⋅ Via electronic mail ⋅ Via electronic mail ⋅ Via electronic mail ⋅ Via electronic mail
⋅ Each time information ⋅ Each time information ⋅ Each time information ⋅ Each time information
when have any change when have any change when have any change when have any change

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 List of Customer Specific Requirements : CSR
Document Code : SD-QMR-002-00 Originator : Nukool T. (QMR) Original : Aug-10 Effective Date : Aug-10
Descript of customer requirements
Process Name Customer : A Customer : B Customer : C Customer : D Customer : E
Production Planning ⋅ Cycle time 1 day ⋅ Cycle time 1 day ⋅ Cycle time 1 day ⋅ Cycle time 1 day ⋅

Delivery (Receiving) ⋅ 1st 08.00 am ⋅ 1st 24.00 am ⋅ 1st 12.00 pm ⋅ ⋅

To customer ‘s door ⋅ 2nd 16.00 pm
⋅ 3rd 01.00 am

Delivery (Shipment) ⋅ 1st 06.00 am ⋅ 1st 22.00 am ⋅ 1st 10.00 am ⋅ ⋅

From Lentus ’s door ⋅ 2nd 14.00 pm
⋅ 3rd 23.00 pm

Incoming Quality Control ⋅ Acceptable for ⋅ ⋅ ⋅ ⋅

inspection by weight
balance machine

Process Control (Production) Tin half ball spec Tin half ball spec Tin half ball spec Tin half ball spec ⋅
⋅ SN 99.85% (min) ⋅ SN 99.90% (min) ⋅ SN 99.95% (min) ⋅ SN 99.90% (min)
⋅ PB 500 PPM (max) ⋅ PB 500 PPM (max) ⋅ PB 100 PPM (max) ⋅ PB 500 PPM (max)
⋅ Cpk 1.67 (min) ⋅ Define and implement ⋅ Cpk 1.67 (min) ⋅ Define material
supplier development specification by
program (QMS) documented
⋅ Request substance ⋅ Cpk 1.67 (min)
directive test report ⋅ Yield 99.98% (min)
per year (RoHS) ⋅ Fe on bath < 100 PPM
⋅ Certificate expiration ⋅ RoHS test 1 time/year
1 year after issued ⋅ Certificate expiration
⋅ Cpk 1.67 (min) 1 year after issued

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 List of Customer Specific Requirements : CSR
Document Code : SD-QMR-002-00 Originator : Nukool T. (QMR) Original : Aug-10 Effective Date : Aug-10
Descript of customer requirements
Process Name Customer : A Customer : B Customer : C Customer : D Customer : E
Baking / Annealing Baking / Annealing Baking / Annealing Baking / Annealing
⋅ 150 + 5o C ⋅ 150 + 5o C ⋅ 175 + 5o C ⋅ 150 + 5o C
⋅ 2 Hrs ⋅ 60 min + 10, - 0 min ⋅ 60 min + 10, - 0 min ⋅ 60 min + 10, - 0 min
⋅ Include ramp up time ⋅ Exclude ramp up time ⋅ Exclude ramp up time ⋅ Exclude ramp up time
⋅ Start count when 150o ⋅ Start count when 175o Start count when 150o

In-process Inspection ⋅ 6 Reading per strip ⋅ Sampling 2 ⋅ Sampling 2 ⋅ Sampling 2 strips ⋅

(Thickness and composition ⋅ Sampling 5 strip/shift/machine strip/shift/machine ⋅ 5 Reading/time/shift
inspection) strips/shipment ⋅ 6 Reading per strip /machine

Final Inspection ⋅ 100% visual inspection ⋅ ⋅ Sampling 20 strips ⋅ Sampling 2 ⋅

(Visual inspection) (when start run) strip/shift/machine
⋅ Under 10X-40X 3
strips/lot

Laboratory and Testing ⋅ Ref. JDEC standard ⋅ Ref. JDEC standard ⋅ Ref. JDEC standard ⋅ Ref. JDEC standard ⋅
(Solderability Test) ⋅ Carbon content version: E version: E version: E
testing ⋅ Cu 0.5-1%, Ag 3-4% ⋅ Ionic contamination ⋅ Cu 0.5-1%, Ag 3-4%
⋅ Impurity on bath ⋅ Ionic contamination testing 1 time/M ⋅ Ionic contamination
testing 1 time/M, %Fe testing 1 time/M ⋅ Carbon content testing 1 time/M
= 150 (max) ⋅ Carbon content testing ⋅ Carbon content
testing ⋅ Impurity on bath testing
⋅ Impurity on bath testing 1 time/M ⋅ Impurity on bath
testing 1 time/M, %Fe ⋅ Lead deposit testing 2 testing 1 time/M, %Fe
= 100 (max) time/M = 100 (max)
⋅ Lead deposit testing 1 ⋅ Lead deposit testing 1
time/M time/M

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 List of Customer Specific Requirements : CSR
Document Code : SD-QMR-002-00 Originator : Nukool T. (QMR) Original : Aug-10 Effective Date : Aug-10
Descript of customer requirements
Process Name Customer : A Customer : B Customer : C Customer : D Customer : E
Corrective & Preventive Action ⋅ 8D report (if require) ⋅ 8D report (if require) ⋅ 8D report (if require) ⋅ 8D report (if require) ⋅
Customer Complaint ⋅ 3D reply on 3 day ⋅ 3D reply on 3 day ⋅ 3D reply on 3 day
⋅ 8D reply on 6 day ⋅ 8D reply on 6 day ⋅ 8D reply on 6 day

Maintenance ⋅ ⋅ ⋅ ⋅ Need PM yearly plan ⋅

⋅ Needs separate plan
of monthly and yearly

Control of measurement ⋅ Calibration laboratory ⋅ ⋅ ⋅ Verification for baking ⋅

Calibration and verification shall be qualified by oven shall be 9 point
ISO/IEC17025 certified and 3 replicate (min)
⋅ Define ISO/IEC17025
requirement for
measurement
equipment by
documented
⋅ Define serial number
⋅ Define acceptance
criteria for each
measurement
equipment

Training and development ⋅ ⋅ ⋅ ⋅ Define training needs ⋅

⋅ Monitoring and
summarize an
effectiveness of
training (plan : actual)

Page 4 of 6
 List of Customer Specific Requirements : CSR
Document Code : SD-QMR-002-00 Originator : Nukool T. (QMR) Original : Aug-10 Effective Date : Aug-10
Descript of customer requirements
Process Name Customer : A Customer : B Customer : C Customer : D Customer : E
Control of document and record ⋅ Record retention 3 ⋅ ⋅ ⋅ ⋅
year (min)

Purchase Tin half ball spec Tin half ball spec Tin half ball spec Tin half ball spec ⋅
⋅ SN 99.85% (min) ⋅ SN 99.90% (min) ⋅ SN 99.95% (min) ⋅ SN 99.90% (min)
⋅ PB 500 PPM (max) ⋅ PB 500 PPM (max) ⋅ PB 100 PPM (max) ⋅ PB 500 PPM (max)
⋅ Define and implement ⋅ Define material
supplier development specification by
program (QMS) documented
⋅ Request substance
directive test report
per year (RoHS)
⋅ Certificate expire 1
year after issued

APQP ⋅ AIAG ref. manual ⋅ AIAG ref. manual ⋅ ⋅ ⋅

PPAP ⋅ AIAG ref. manual ⋅ AIAG ref. manual ⋅ ⋅ ⋅

⋅ Full package (exclude ⋅ Full package (exclude
n/a element) n/a element)

P-FMEA ⋅ AIAG ref. manual ⋅ AIAG ref. manual ⋅ ⋅ ⋅

⋅ Severity (S) analysis
should be conform to
LO requirement
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 List of Customer Specific Requirements : CSR
Document Code : SD-QMR-002-00 Originator : Nukool T. (QMR) Original : Aug-10 Effective Date : Aug-10
Descript of customer requirements
Process Name Customer : A Customer : B Customer : C Customer : D Customer : E
SPC ⋅ AIAG ref. manual ⋅ AIAG ref. manual ⋅ ⋅ Apply control chart to ⋅
control chemical
consumption

MSA ⋅ AIAG ref. manual ⋅ AIAG ref. manual ⋅ ⋅ ⋅

Finance and Account ⋅ Purchase order ⋅ Purchase order ⋅ Purchase order ⋅ ⋅

⋅ Tax invoice copy & bill ⋅ Tax invoice copy & bill ⋅ Tax invoice copy & bill
⋅ Bill collections ⋅ Bill collections
⋅ Receipt

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