QUESTION BANK ON CETC

Sub code : BHSBS2050

PART – A: (Multiple Choice Questions) (Unit 1 to Unit 4)

1x10=10 Marks
Q.1. Answer All Questions.

a. Technical communication is _________centered in nature.(CO-1)

a. Reader b. Writer c. both d.none

b. “C” in CALL stands for______.(CO-1)

a. Computer b.communication c. combine d. none

c. Technical communication uses__________vocabulary.(CO-1)

a. colloquial b. specialized c. both d. none

d. Technical communication has __________.(CO-1)

a. legal b. political c. both d.none

e. In ICT, the letter “C” stand for_____________.(CO-1)

a. communication b. computer c. context d. none

f. User’s manual is an example of _________ communication.(CO-1)

a. Technical b. General c. both d.none

g. A series of computers connected to a single network in an organization is

known as_________.(CO-1)

a. computer b. Internet c. intranet d.server

h. Conducting a conference between two or more participants at different

sites by using computer network to transmit audio and video data is known
as_________.(CO-1)

a. Video conferencing b. Tele conferencing c. both d. none

 i. The letter which is sent along with a resume to a prospective employer for
interview is known as___________.(C0-2)

a. Cover letter b. sales letter c .Mercy letter d.none

j. The questions asked by the interviewer in the initial part of an interview to

put the candidate at ease are known as__________.(CO-2)

a. Ice breakers b. Fire breakers c.Water breakers d.none

k. A ____________resume focuses on achievements and activities of a candidate

more than his educational qualification.(CO-2)

a. Chronological b. Functional c. both d.none

l. A ____________Cover letter is written in response to an advertisement in the

news paper, job portal.(CO-2)

a. Unsolicited b.solicited c. traditional d. official

m. The internal factors in SWOT analysis are_________&___________.(CO-2)

a. Strength b.Weakness c. opportunity d. threat

n. __________ type of interview is based on the notion that a candidates past

behavior is the best indicator of his/her future performance.(CO-2)

a. Skeet shoot b. technical c. Behavioural d. psychometric

o. In an oral presentation, the presenter should speak the important

points_________.(CO-2)

A .hastily b. slowly c .both d. none

p. “C” in the acronym of AUDIENCE stands for__________.(CO-2)

a. customize b. communication c. custom d. none

q. To search particular information from the text is known as_______.(CO-3)

a. Scanning b. Skimming c. both d. none

r. To get the overall idea of the text is referred to________.(CO-3)

a. Scanning b. Skimming c. both d. none

s. The logical connectivity or meaningful linkage between sentences in a paragraph

is known as__________.(C0-3)
 a. Coherence b. Cohesion c. Both d. none

t. The grammatical connection between two sentences in a paragraph is

known as_________.(CO-3)

a. Coherence b. Cohesion c. Both d. none

u. _______________comprehension refers to the reader’s ability to ‘read

between the lines’.(CO-3)

a. Evaluative b. inferential c. global d. none

v. The term_______ comprehension refers to the ability to absorb and retrieve

information contained in the text.(CO-3)

a. factual b. Global c. inferential d. none

w. Unable to understand an idea in a text and going back repeatedly to

understand the same is known as_______.(CO-3)

a. repetition b. regression c. recapitulation d. none

x. FIR is an example of _______type of report.(C0-4)

a. informational b. analytical c. both d. none

y. _______reports intended to highlight the progress in a particular activity.e.g. new

project.(CO-4)

a .status b. progress c. review d. none

j. ________news messages which receive or expected to receive, a negative

response from the receiver ranging from disappointment to anger.(CO-4)

a. good b. bad c. both d. none

z. Messages which are intended to persuade the receiver to do something

are known as_________.(CO-4)

a. persuasive b. submissive c. good will d. none

xi._____________ in which proposers respond to a request or invitation made

earlier by the receiver to provide some goods or services.(CO-4)

a. solicited b. unsolicited c. both d. none

xi.__________ reports are meant to be seen only by one individual or by few

members of an organization.(CO-4)
 a. Public b. confidential c. routine d. brief

xiii. A report which covers a wide range of issues is known as________.(CO-4)

a. brief b. comprehensive c. routine d. public

PART – B: (Short Answer Questions) (Unit 1 to Unit 4) (2

marks each)

1. Define technical communication with examples ?(CO-1)

2. Explain the essence of technical communication ? (CO-1)
3. What is the nature and scope of technical communication ? (CO-1)

4. Technical communication has legal issues explain ? (CO-1)

5. Technical communication is international in nature justify ? (CO-1)
6. Write down two positive uses of internet for a professional ?(CO-1)
7. Technical communication has political issues explain ?(CO-1)
8. What is CALL ?(CO-1)
9. Explain ICT ?(CO-1)
10.Give two examples of ICT ?(CO-1)
11.Use of internet helps in developing career of the student explain ?(CO-1)
12.Write two disadvantages of use of internet ?(CO-1)
13.State difference between internet and intranet ?(CO-1)
14.State the uses of video conferencing in technical communication ?(CO-1)
15.How cultural diversity can be overcome in technical communication ?(CO-1)
16.Explain the acronym SWOT ? (CO-2)
17.State different types of resumes ? (CO-2)
18.Define chronological resume? (CO-2)
19.Define functional resume ? (CO-2)
20.State different types of cover letter ? (CO-2)
21.Define Group discussion ?(CO-2)
22.State different types of interviews ?(CO-2)
23.State the importance of a job portal?(CO-2)
24.What are the key rules for writing a cover letter?(CO-2)
25.What is an Ice Breaker question in an interview?(CO-2)
26.State different kinds of audience the presenter faces in a presentation?(CO-
2)
27.Who is the dream audience of a presenter in a presentation skill?(CO-2)
28.What is the role of a shy audience in a presentation skill?(CO-2)
29.Give examples of two visual tools to be use by a presenter in presentation.
(CO-2)
30.What are the key elements of a presentation skill?(CO-2)
31.Define reading ?` (CO-3)
32.What is Skimming ? (CO-3)
33.What is scanning ? (CO-3)
34.What is Coherence ? (CO-3)
35.Define Cohesion ? (CO-3)
36.What is active reading ?(CO-3)
37.What is passive reading ?(CO-3)
38.How to get the meanings of unfamiliar words in a text ?(CO-3)
39.Explain inferential comprehension ?(CO-3)
40.Explain evaluative comprehension ?(CO-3)
41.Explain global comprehension ?(CO-3)
42.Give two examples of discourse markers ?(CO-3)
43.Define note making ?(CO-3)
44.What is SQ4R techniques in reading skill ?(CO-3)
45.Write difference between an efficient reader and an inefficient reader ?(CO-
3)
46.What is a report ? (CO-4)
47.What is a memo ? (CO-4)
48.Define a technical proposal? (CO-4)
49.What is an interpretive report ? (CO-4)
50.What is informational report ? (CO-4)
51.What is a solicited proposal ?(CO—4)
52.What is an unsolicited proposal ?(CO-4)
53.State different types of business letters ?(CO-4)
54.Why business letters are important in different organization ?(CO-4)
55.What is an oral report ?(CO-4)
56.Give examples of two sources for data collection in a report ?(CO-4)
57.State two different methods of data collection ?(CO-4)
58.What is an executive summary of a report ?(CO-4)
59.Explain the importance of process writing ?(CO-4)
60.State difference between personal letter and business letter ?(CO-4)

PART – C: (Long Answer Questions) 5x6=30 Marks

1. State different strategies to make technical communication readers
centered ?(CO-1)
2. Technical communication should be interactive and adaptable
explain ?(CO-1)
3. Technical communication is international and cross cultural in nature ?
(CO-1)
4. .Technical communication has legal and ethical dimension explain ?
(CO-1
5. Explain ICT plays an important role in technical communication ?(CO-
1)
6. Explain the role of internet in shaping career of a student ?(CO-1
7. Explain the role of open ended questions in an interview ?(CO-2)
8. Non-verbal communication plays an important role in an
interview ,explain ?(CO-2)
9 State interview etiquette for a candidate ?(CO-2)
10 Why oral presentation is essential for professionals ?(CO-2)
11 State the difference between Group Discussion and debate ?(CO-2)
12 .State the difference between skimming and scanning with examples?
(CO-3)
13 .State the difference between active and passive reading?(CO-3)
14 Explain global comprehension in reading skills ?(CO-3)
15 Explain the role of background knowledge in reading skill ?(CO-3)
16 .State the difference between reading aloud and silent reading ?(CO-3)
17 .State the difference between Extensive rading and Intensive reading ?
(CO-3)
18 .State the difference between oral communication and written
communication ?(CO-4)
19 ..State the difference between informational report and analytical
report ?(CO-4)
20 State the difference between oral and written report ?(CO-4)
21 State the difference between formal and non formal reports ?(CO-4)
22 .State different parts of a formal report ?(CO-4)
23 .State different writing strategies to be followed to write a report ?(CO-
4)
 LONG QUESTIONS FOR UNIT 1 TO 4

1 .a. ICT helps in developing the career of professionals justify? 10 (CO-1)

b. State the difference between general communication and technical

communication? 05(CO-1)

2 .a. ICT helps in developing the career of professionals justify 10 (CO-1)

b. State the difference between general communication and technical
communication? 05(CO-1)

3. a Explain the role of CALL in developing different skills of English ? 10(CO-1)

b. State the Role of technical communication in an organization? 05(CO-1)

4 a Explain the objectives and characteristics of technical communication ?

(CO-1)10

b. State the importance of visual aids in technical communication ? (CO-1)

05

5 a SWOT analysis helps in developing the career of professional explain ?(CO-

2) 10

b. State the different elements to be included in a functional resume ?(CO-2)

05

6 .a Explain the strategies to be followed by a candidate to succeed in Group

Discussion ?(CO-2)
10

b Define different types of interviews? (CO-2) 05

7 a
Explain the different strategies to be followed by a candidate to
become a good presenter ?(CO-2)
10

b. Explain the acronym AUDIENCE in a presentation ?(CO-2)

05

8 a State the different sub- skills of reading ?(CO-3) 10

 b. What is local comprehension ?(CO-3) 05

9 a. Explain different obstacles which affects efficient reading and how to

overcome it ?(CO-3) 10

b.Explain different types of Reading Comprehensions. (CO-3) 05

10 a State the benefits of effective reading ?(CO-3)

10

b. State the relation between reading speed and comprehension? (CO-3)

05

11. .a Two computer dealers have tendered for a contract to supply laptop
computers which will be distributed free to all the students of your college. Your
principal asks you to evaluate the two brands of computers which are being
offered (call them Brand X and Brand Y) and submit a report recommending the
purchase of one of them. (CO-4)
10

b. Define different kinds of informational reports (CO-4)

05

12 a . You took your aged mother to a private hospital for a check-up, as she
was complaining of pain in the chest. The consulting doctor advised various
diagnostic tests and prescribed medicines which only made her condition worse. A
second doctor, Who is a well-known specialist, informed you that the diagnosis and
treatment have been faulty. Write a letter of complaint to the Superintendent of the
hospital.(CO-4) 10

b.State the merits of written communication ?(CO-4) 05

13. a The Chief Secretary of the state government finds that the various
department under her administrative control are taking a long time to send files to
her office for further action. She addresses a memo to the principal secretaries of all
departments.

Write a draft for this memo. (CO-4) 10

b.State different types of business messages with examples ? (CO-4)

05