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Order Management-JD

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36 views

Order Management-JD

Uploaded by

nagarajo152
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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General JD Template + Structure

Order Management, HCLTech

www.hcltech.com

Bangalore, India -Full-Time

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+
people across 60 countries, supercharging progress through industry-leading capabilities centered
around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for
excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help
them find their spark and become the best version of themselves that they can be.

If this sounds like an environment you’ll thrive in, then you’re in the right place. Join our summer
internship program; connect and learn from colleagues across the world while gaining impressive
experience and knowledge in the tech industry.

Your Role & Responsibilities

Job Role : Order Manager


Experience : 4 to 15 years
Location : Bangalore
Shift : US Shift

Order Management’s primary responsibility is to ensure the order is verified, keyed, submitted and is
completed and flows to billing. The process involves several handoffs and complexities based on the
region, Customer, product and other variations depending on services sold.

Responsibilities include:
Order verification (OVC) and Order Entry
Data gathering and order verification with the customer to include:
Customer name and technical and site contacts, site readiness
Products ordered, product intervals and customer delivery date requirements
Review order status communication plan
Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client
Services and the Customer is complete
Update and complete order information
Submit order to provisioning
Fallout / Exception Order Management:
Track assigned orders, resolve order fallout tasks and drive resolution of order rejections
Escalate to supplier organizations on orders requiring action
Confirm that all pre-work activities related to activation are complete
Coordinate test and install
Scheduling activation
Perform all Order Management fallout functions, generally tied to groups of orders for a single client or
project
Provide senior level support for escalated orders, high visibility clients, and high revenue orders
Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds
Provide vendor partner oversight

Skills and Qualifications


 Mandatory knowledge of Telecommunications, Networking Technologies, and Solutions Mandatory
 SFDC tool & processes knowledge
 Must have the ability to deliver written and verbal messages with customers
 Requires critical thinking in the decision-making process
 Overall technical aptitude and forward thinking
 Must be English literate and numerate
 Strong customer service focus with drive to deliver a world-class customer experience
 Clear confident communicator with strong written and verbal presentation skills
 Ability to work on own initiative with minimal supervision and also as part of a wider project/team
 Perform well under pressure to meet deadlines
 High attention to detail, data accuracy and quality of input
 3+ years demonstrable experience in a Business to Business (B2B) / Corporate Environment
 Problem management skills and strong analytical skills.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you
to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the
best. Throughout your time with us, we offer transparent communication with senior-level employees,
learning and career development programs at every level, and opportunities to experiment in different
roles or even pivot industries. We believe that you should be in control of your career with unlimited
opportunities to find the role that fits you best.

Why Us – HCL DPO

 We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries
across the globe and 222,000 employees
 Our company is extremely diverse with 165 nationalities represented
 We offer the opportunity to work with colleagues across the globe
 We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
 We are invested in your growth, offering learning and career development opportunities at every
level to help you find your own unique spark
 We offer comprehensive benefits for all employees
 We are a certified great place to work and a top employer in 17 countries, offering a positive work
environment that values employee recognition and respect

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity
employer, committed to providing equal employment opportunities to all applicants and employees
regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical
disability or genetic information, military or veteran status, or any other protected classification, in
accordance with federal, state, and/or local law.

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