REPUBLIC OF KENYA

NATIONAL OCCUPATIONAL STANDARDS

FOR

HEALTHCARE SUPPORT ASSISTANT

LEVEL 5

TVET CDACC
P. O. BOX 15745-00100

©TVET CADACC 2019 1

 NAIROBI

©TVET CADACC 2019 2

First published 2019
© TVET CDACC
All rights reserved. No part of these occupational standards may be reproduced,
distributed, or transmitted in any form or by any means, including photocopying,
recording, or other electronic or mechanical methods without the prior written permission
of the TVET CDACC, except in the case of brief quotations embodied in critical reviews
and certain other non-commercial uses permitted by copyright law. For permission
requests, write to the Council Secretary/CEO, at the address below:

Council Secretary/CEO
TVET Curriculum Development, Assessment and Certification Council
P.O. Box 15745–00100
Nairobi, Kenya
Email: [email protected]

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 FOREWORD
The provision of quality education and training is fundamental to the Government’s
overall strategy for social economic development. Quality education and training will
contribute to achievement Kenya’s development blue print and sustainable development
goals.

Reforms in the education sector are necessary for the achievement of Kenya Vision 2030
and meeting the provisions of the Constitution of Kenya 2010. The education sector had
to be aligned to the Constitution and this resulted to the formulation of the Policy
Framework for Reforming Education and Training (Sessional Paper No. 4 of 2016). A
key feature of this policy is the radical change in the design and delivery of the TVET
training. This policy document requires that training in TVET be competency based,
curriculum development be industry led, certification be based on demonstration of
competence and mode of delivery allows for multiple entry and exit in TVET
programmes.

These reforms demand that Industry takes a leading role in curriculum development to
ensure the curriculum addresses its competence needs. It is against this background that
these Occupational Standards were developed for the purpose of developing a
competency-based curriculum for Health Services Support Provider Level 4. These
Occupational Standards will also be the basis for assessment of an individual for
competence certification.

It is my conviction that these Occupational Standards will play a great role towards
development of competent human resource for the Health sector’s growth and sustainable
development.

PRINCIPAL SECRETARY, VOCATIONAL AND TECHNICAL TRAINING

MINISTRY OF EDUCATION

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 PREFACE
Kenya Vision 2030 aims to transform the country into a newly industrializing, “middle-
income country providing a high-quality life to all its citizens by the year 2030”. Kenya
intends to create a globally competitive and adaptive human resource base to meet the
requirements of a rapidly industrializing economy through life-long education and
training. TVET has a responsibility of facilitating the process of inculcating knowledge,
skills and attitudes necessary for catapulting the nation to a globally competitive country,
hence the paradigm shift to embrace Competency Based Education and Training (CBET).

The Technical and Vocational Education and Training Act No. 29 of 2013 and the
Sessional Paper No. 4 of 2016 on Reforming Education and Training in Kenya,
emphasized the need to reform curriculum development, assessment and certification.
This called for shift to CBET to address the mismatch between skills acquired through
training and skills needed by industry as well as increase the global competitiveness of
Kenyan labour force.

The TVET Curriculum Development, Assessment and Certification Council (TVET

CDACC), in conjunction with Health Services Sector Skills Advisory Committee
(SSAC) with a combined team from Outspan Medical College have developed these
Occupational Standards for a Health Services Support Provider. These standards will be
the basis for development of a competency-based curriculum for Health Services Support
Provider Level 4. These Standards will also be the basis for assessment of an individual
for competence certification.

The occupational standards are designed and organized with clear performance criteria
for each element of a unit of competency. These standards also outline the required
knowledge and skills as well as evidence guide.

I am grateful to the Council Members, Council Secretariat, Health Services SSAC, expert
workers and all those who participated in the development of these occupational
standards.

Prof. CHARLES M. M. ONDIEKI, PhD, FIET (K), Con. Eng. Tech.

CHAIRMAN, TVET CDACC

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 ACKNOWLEDGMENT
These Occupational Standards were developed through combined effort of various
stakeholders from private and public organizations. I am sincerely thankful to the
management of these organizations for allowing their staff to participate in this course. I
wish to acknowledge the invaluable contribution of industry players who provided inputs
towards the development of these Standards.

I thank TVET Curriculum Development, Assessment and Certification Council (TVET

CDACC) for providing guidance on the development of these Standards. My gratitude
goes to the Health Services Sector Skills Advisory Committee (SSAC) members for their
contribution to the development of these Standards. I thank all the individuals and
organizations who participated in the validation of these Standards.

I acknowledge all other institutions which in one way or another contributed to the
development of these Standards.

CHAIRMAN
HEALTH SERVICES SUPPORT
SECTOR SKILLS ADVISORY COMMITTEE

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 ACRONYMS
BC Basic Competency

CDACC Curriculum Development, Assessment and Certification Council

CM Common Competencies

CR Core Competency

ICT Information Communication Technology

NEMA National Environmental Management Authority

OS Occupational Standards

OSHA Occupation Safety and Health Act

OSHS Occupation Safety and Health Standards

HSS Health Services Support

PPE Personal Protective Equipment

SSAC Sector Skills Advisory Committee

SOP Standard Operating Procedures

TVET Technical and Vocational Education and Training

WHO World Health Organization

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 TABLE OF CONTENTS

FOREWORD.......................................................................................................................ii

PREFACE..........................................................................................................................iii

ACKNOWLEDGMENT....................................................................................................iv

TABLE OF CONTENTS....................................................................................................v

ACRONYMS....................................................................................................................vii

KEY TO UNIT CODE.....................................................................................................viii

OVERVIEW.......................................................................................................................ix

BASIC UNITS OF COMPETENCY...................................................................................1

DEMONSTRATE COMMUNICATION SKILLS.............................................................2

DEMONSTRATE NUMERACY SKILLS.........................................................................7

DEMONSTRATE DIGITAL LITERACY........................................................................14

DEMONSTRATE ENTREPRENEURIAL SKILLS........................................................19

DEMONSTRATE EMPLOYABILITY SKILLS..............................................................27

DEMONSTRATE ENVIRONMENTAL LITERACY.....................................................36

COMMON UNITS OF COMPETENCY..........................................................................49

PROVIDE FIRST AID SERVICES..................................................................................50

APPLY MEDICAL–LEGAL ETHICS.............................................................................56

DEMONSTRATE KNOWLEDGE OF COMMON DISEASES......................................61

DEMONSTRATE KNOWLEDGE OF ORGANIZATION OF HEALTH FACILITIES 66

APPLY MEDICAL TERMINOLOGY.............................................................................71

CORE UNITS OF COMPETENCY..................................................................................75

PARTICIPATE IN INFECTION PREVENTION AND CONTROL...............................76

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PERFORM HOSPITAL HOUSEKEEPING PROCEDURES..........................................82

PERFORM OUTPATIENT AND INPATIENT SUPPORTIVE SERVICES..................87

PERFORM MORTUARY TECHNIQUES.......................................................................96

SUPPORT HOSPITAL STORE PROCEDURES...........................................................101

SUPPORT HOSPITAL CATERING SERVICES..........................................................105

SUPPORT HOSPITAL STORE PROCEDURES...........................................................114

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 KEY TO UNIT CODE

MED/OS/HSS/BC/01/5/A

Industry or sector

Occupational Standards

Occupational area

Type of Unit

Competency number

Competency level

Version control

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 OVERVIEW
Health Services Support qualification consists of competencies that an individual must
achieve to provide services in the hospital departments, as well as provide services to
patients in healthcare facilities, hospices and homes. It involves providing First Aid
Services, applying medical-legal ethics, demonstrating knowledge of common diseases,
demonstrating knowledge of organization of health facilities, applying medical
terminologies, participating in infection prevention and control, performing hospital
housekeeping procedures, performing outpatient and inpatient supportive services,
performing mortuary techniques, supporting hospital store procedures, supporting
hospital catering services and supporting hospital store procedures.
This qualification consists of the following basic, common and core competencies:

BASIC COMPETENCIES

Unit Code Unit Name

MED/OS/HSS/BC/01/5/A Demonstrate Communication Skills

MED/OS/HSS/BC/02/5/A Demonstrate Numeracy skills

MED/OS/HSS/BC/03/5/A Demonstrate Digital Literacy

MED/OS/HSS/BC/04/5/A Demonstrate Entrepreneurial Skills

MED/OS/HSS/BC/05/5/A Demonstrate Employability Skills

MED/OS/HSS/BC/06/5/A Demonstrate Environmental Literacy

MED/OS/HSS/BC/07/5/A Apply Occupational Health and Safety

Practices

COMMON COMPETENCIES
Unit Code Unit Name

MED/OS/HSS/CC/01/5/A Provide First Aid Services

MED/OS/HSS/CC/02/5/A Apply Medical-Legal Ethics

MED/OS/HSS/CC/03/5/A Demonstrate Knowledge of Common

Diseases

MED/OS/HSS/CC/04/5/A Demonstrate Knowledge of Organization of

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 Health Facilities

MED/OS/HSS/CC/05/5/A Apply Medical Terminologies

CORE COMPETENCIES
Unit Code Unit Name

MED/OS/HSS/CR/01/5/A Participate in Infection Prevention and

Control
MED/OS/HSS/CR/02/5/A Perform Hospital Housekeeping Procedures

MED/OS/HSS/CR/03/5/A Perform Outpatient and Inpatient Supportive

Services
MED/OS/HSS/CR/04/5/A Perform Mortuary Techniques

MED/OS/HSS/CR/05/5/A Support Hospital Store Procedures

MED/OS/HSS/CR/06/5/A Support Hospital Catering Services

MED/OS/HSS/CR/07/5/A Support Hospital Store Procedures

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 BASIC UNITS OF COMPETENCY

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 DEMONSTRATE COMMUNICATION SKILLS
UNIT CODE: MED/OS/HSS/BC/01/5/A

UNIT DESCRIPTION

This unit covers the competencies required to demonstrate communication skills. It

involves meeting communication needs of clients and colleagues, contributing to the
development of communication strategies, conducting workplace interviews, facilitating
group discussions and representing the organization

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required
outcomes which make level of performance for each of the elements.
up workplace function Bold and italicized terms are elaborated in the Range

1. Meet 1.1 Specific communication needs of clients and

communicatio colleagues are identified and met based on
n needs of workplace requirements
clients and 1.2 Different communication approaches are identified
colleagues and applied according to clients’ needs
1.3 Conflict is identified and addressed as per the
standards of the organization
2. Contribute to 2.1 Strategies for internal and external dissemination of
the information are developed, promoted, implemented
development and reviewed as per organizations’ strategic plan
of 2.2 Channels of communication are established and
communicatio reviewed based on the workplace needs
n strategies 2.3 Communication training needs are identified and
provided according to SOPs
2.4 Work related network and relationship are
maintained based on workplace requirements
2.5 Negotiation and conflict resolution strategies are
maintained as per the workplace procedures
3. Conduct 3.1 Communication strategies are identified and
workplace employed in interview situations based on
interviews workplace requirements

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 3.2 Records of interviews are made and maintained in
accordance with organizational procedures
3.3 Effective questioning, listening and nonverbal
communication techniques are used based on needs
4. Facilitate 4.1 Mechanisms to enhance effective group interaction
group are identified and implemented according to
discussions workplace requirements
4.2 Strategies to encourage group participation are
identified and used as per organizations’ procedures
4.3 Meetings objectives and agenda are set and
followed based on workplace requirements
4.4 Relevant information is provided and feedback
obtained according to set protocols
4.5 Evaluation of group communication strategies is
undertaken in accordance with workplace
guidelines
4.6 Specific communication needs of individuals are
identified and addressed as per individual needs
5. Represent the 5.1 Relevant presentation are researched and presented
organization based on internal or external communication forums
requirements Presentation is delivered in a clear and
sequential manner as per the predetermined time
5.2 Presentation is made as per appropriate media
5.3 Difference views are respected based on workplace
procedures
5.4 Written communication is done as per
organizational standards
5.5 Inquiries are responded according to organizational
standard

RANGE

This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect
performance.

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 Variable Range

1. Communication  Language switch

strategies may  Comprehension check
include but not  Repetition
limited to:  Asking confirmation
 Paraphrase
 Clarification request
 Translation
 Restructuring
 Approximation
 Generalization
2. Effective group  Identifying and evaluating what is occurring within
interaction may an interaction in a non-judgmental way
include but not  Using active listening
limited to:  Making decision about appropriate words, behavior
 Putting together response which is culturally
appropriate
 Expressing an individual perspective
 Expressing own philosophy, ideology and
background and exploring impact with relevance to
communication
 Openness and flexibility in communication
3. Interview  Establishing rapport
situations may  Eliciting facts and information
include but not  Facilitating resolution of issues
limited to:  Developing action plans
 Diffusing potentially difficult situations

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills

The individual needs to demonstrate the following skills:

 Active listening
 Giving/receiving feedback

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  Interpretation of information
 Role boundaries setting
 Negotiation
 Communication
Required Knowledge

The individual needs to demonstrate knowledge of:

 Communication process
 Dynamics of groups and different styles of group leadership
 Communication skills relevant to client groups
 Flexibility in communication
EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Assessment requires evidence that the candidate:

aspects of 1.1 Met communication needs of clients and colleagues
Competency 1.2 Contributed to the development of communication
strategies
1.3 Conducted interviews
1.4 Facilitated group discussions
1.5 Represented the organization
2. Resource The following resources should be provided:
Implications 2.1 Access to relevant workplace or appropriately
simulated environment where assessment can take
place
2.2 Materials relevant to the proposed activity or tasks
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1 Observation
3.2 Oral questioning
3.3 Written test
3.4 Portfolio of Evidence
3.5 Interview
3.6 Third party report
4. Context of Competency may be assessed:
Assessment 4.1 On the job

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 4.2 Off the job
4.3 During industrial attachment
5. Guidance Holistic assessment with other units relevant to the industry
information sector, workplace and job role is recommended.
for
assessment

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 DEMONSTRATE NUMERACY SKILLS
UNIT CODE: MED/OS/HSS/BC/02/5/A

UNIT DESCRIPTION

This unit covers the competencies required to demonstrate numeracy skills. it involves
calculating with whole numbers and familiar fractions, decimals, and percentages for
work estimating, measuring, and calculating with routine metric measurements for work,
using routine maps and plans for work, interpreting, drawing and constructing 2D and 3D
shapes for work, interpreting routine tables, graphs and charts for work, collecting data
and constructing routine tables and graphs for work and using basic functions of
calculator.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required
outcomes which make level of performance for each of the elements.
up workplace function.
Bold and italicized terms are elaborated in the Range.

1. Calculate with 1.1 Mathematical information that may be partly

whole numbers embedded in routine workplace tasks and texts is
and familiar selected and interpreted as per SOPs
fractions, 1.2 Whole numbers and routine or familiar fractions,
decimals and decimals and percentages including familiar rates are
percentages for interpreted and comprehended as per SOPs
work 1.3 Calculations which may involve a number of steps
are performed as per SOPs
1.4 Calculations done with whole numbers and routine
or familiar fractions, decimals and percentages as
per SOPs
1.5 Conversion between equivalent forms of fractions,
decimals and percentages is done as per SOPs
1.6 Order of operations is applied to solve multi-step
calculations as per SOPs
1.7 Problem solving strategies are appropriately applied
as per SOPs
1.8 Estimations are made to check reasonableness of

©TVET CADACC 2019 19

 problem solving process, outcome and its
appropriateness to the context and task as per SOPs
1.9 Formal and informal mathematical language and
symbolism are used to communicate the result of the
task as per SOPs.
2. Estimate, 2.1 Measurement information in workplace tasks and
measure, and texts are selected and interpreted in accordance with
calculate with workplace requirements
routine metric 2.2 Appropriate routine measuring equipment are
measurements identified and selected in accordance with workplace
for work requirements
2.3 Measurements are estimated and made using correct
units as per measurement manuals.
2.4 Estimations and calculations done as per routine
measurements
2.5 Conversions performed routinely as per metric units
2.6 Problem solving processes are used to undertake the
tasks as per workplace procedures.
2.7 Estimations are made to check reasonableness of
problem-solving process, outcome and its
appropriateness to the context and task as per
workplace procedures
2.8 Information is recorded using mathematical
language and symbols appropriate to discuss the task
as per workplace procedures.
3. Use routine maps 3.1 Features are identified in routine maps and plans as
and plans for per SOPs
work 3.2 Symbols and keys in routine maps and plans are
clearly explained as per SOPs
3.3 Orientation of map to North is identified and
interpreted as per SOPs
3.4 Understanding of direction and location is clearly
demonstrated as per SOPs
3.5 Simple scale is applied to estimate length of objects,
or distance to location or object as per SOPs
3.6 Directions are given and received using both formal
and informal language as per SOPs
4. Interpret, draw 4.1 Two dimensional shapes and routine three-

©TVET CADACC 2019 20

 and construct 2D dimensional shapes identified in everyday objects
and 3D shapes and in different orientations in accordance with job
for work specifications
4.2 The use and application of shapes elaborately
explained as per SOPs
4.3 Formal and informal mathematical language and
symbols used to describe and compare the features
of two-dimensional shapes and routine three-
dimensional shapes as per workplace procedures.
4.4 Common angles identified in accordance with SOPs
4.5 Common angles in everyday objects are
appropriately estimated as per SOPs
4.6 Formal and informal mathematical language are
used to describe and compare common angles as per
workplace procedures.
4.7 Common geometric instruments used to draw two
dimensional shapes as per SOPs
4.8 Routine three dimensional objects constructed from
given nets as per SOPs.
5. Interpret routine 5.1 Routine tables, graphs and charts identified in
tables, graphs predominately familiar texts and contexts as per
and charts for tables and graph manuals
work 5.2 Common types of graphs and their different uses
identified as per SOPs
5.3 Features of tables, graphs and charts identified as per
workplace procedures
5.4 Information in routine tables, graphs and charts
located and interpreted as per workplace procedures
5.5 Calculations are performed to interpret information
as per SOPs
5.6 How statistics can inform and persuade
interpretations is explained as per SOPs
5.7 Misleading statistical information is identified as per
workplace procedures.
5.8 Information relevant to the workplace is discussed as
per workplace procedures.
6. Collect data and 6.1 Features of common tables and graphs identified as
construct routine per SOPs

©TVET CADACC 2019 21

 tables and graphs 6.2 Uses of different tables and graphs identified as per
for work job specifications
6.3 Data and variables to be collected are determined as
per workplace procedures.
6.4 The audience is determined as per the workplace
procedures
6.5 Method of data collection is select as per job
requirement
6.6 Data is collected as per SOPs
6.7 Information is collated in a table as per SOPs
6.8 Suitable scale and axes determined as per job
specifications
6.9 Graph to present information is drafted and drawn as
per SOPs
6.10 Data checked to ensure that it meets the expected
results and context as per workplace procedures
6.11 Information is reported or discussed using formal
and informal mathematical language as per
workplace procedures
7. Use basic 7.1 Keys are identified and used for basic functions on
functions of a calculator as per SOPs
calculator 7.2 Calculation is done using whole numbers, money
and routine decimals and percentages as per SOPs
7.3 Calculation done with routine fractions and
percentages as per SOPs
7.4 Order of operations is applied to solve multi-step
calculations as per SOPs
7.5 Results are interpreted, displayed and recorded as
per workplace procedures
7.6 Estimations are made to check reasonableness of
problem-solving process, outcome and its
appropriateness to the context and task as per
workplace procedures
7.7 Formal and informal mathematical language and
appropriate symbolism and conventions used to
communicate the result of the task as per workplace
procedures.

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RANGE

This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range

1. Use basic  Addition

functions of  Multiplication
calculator may  Calculate ratios
include but not  Conversion of ratios into percentages
limited to:

 Bar Graphs
2. Different tables
 Flow Charts
and graphs may
 Pie Charts
include but not
limited to:  Pictograph
 Line Graphs
 Time Series Graphs
 Stem and Leaf Plot
 Histogram
 Dot Plot
 Scatter plot
REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills

The individual needs to demonstrate the following skills:

 Measuring
 Logical thinking
 Computing
 Drawing of graphs
 Applying mathematical formulas
 Analytical
Required knowledge

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The individual needs to demonstrate knowledge of:

 Types of common shapes

 Differentiation between two dimensional shapes / objects
 Formulae for calculating area and volume
 Types and purpose of measuring instruments
 Units of measurement and abbreviations
 Fundamental operations (addition, subtraction, division, multiplication)
 Rounding techniques
 Types of fractions
 Different types of tables and graphs
 Meaning of graphs, such as increasing, decreasing, and constant value
 Preparation of basic data, tables & graphs
EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical aspects Assessment requires evidence that the candidate:

of Competency 1.1 Calculated correctly with whole numbers and routine
or familiar fractions, decimals and percentages
1.2 Estimated, measured and calculated with routine
metric measurements
1.3 Applied simple scale to estimate length of objects or
distance to location or object
1.4 Used formal and informal mathematical language to
describe and compare common angles
1.5 Used common geometric instruments to draw two
dimensional shapes
1.6 Collected data and constructed routine tables and
graphs
1.7 Used basic functions of calculator correctly
2. Resource The following resources should be provided:
Implications 2.1 Access to relevant workplace or appropriately
simulated environment where assessment can take
place
2.2 Materials relevant to the proposed activity or tasks

©TVET CADACC 2019 24

 3. Methods of Competency may be assessed through:
Assessment 3.1 Observation
3.2 Oral questioning
3.3 Written test
3.4 Portfolio of Evidence
3.5 Interview
3.6 Third party report
4. Context of Competency may be assessed in:
Assessment 4.1 On the job
4.2 Off the job
4.3 Industrial attachment
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

©TVET CADACC 2019 25

 DEMONSTRATE DIGITAL LITERACY
UNIT CODE:MED/OS/HSS/BC/03/5/A

UNIT DESCRIPTION

This unit covers the competencies required to demonstrate digital literacy. It involves
identifying appropriate computer software and hardware, applying security measures to
data, hardware, software in automated environment, applying computer software in
solving tasks, applying internet and email in communication at workplace, applying
desktop publishing in official assignment and preparing presentation packages.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required
outcomes which make level of performance for each of the elements.
up workplace function Bold and italicized terms are elaborated in the Range

1. Identify 1.1 Concepts of ICT are determined in accordance with

appropriate computer equipment
computer 1.2 Classifications of computers are determined in
software and accordance with manufacturers specification
hardware 1.3 Appropriate computer software is identified
according to manufacturer’s specification
1.4 Appropriate computer hardware is identified
according to manufacturer’s specification
1.5 Functions and commands of operating system are
determined in accordance with manufacturer’s
specification
2. Apply security 2.1 Data security and privacy are classified in accordance
measures to with the prevailing technology
data, hardware, 2.2 Security threats are identified, and control measures
software in are applied in accordance with laws governing
automated protection of ICT
environment 2.3 Computer threats and crimes are detected in
accordance with Information security management
guidelines
2.4 Protection against computer crimes is undertaken in

©TVET CADACC 2019 26

 accordance with laws governing protection of ICT
3. Apply 3.1 Word processing concepts are applied in resolving
computer workplace tasks, report writing and documentation as
software in per job requirements
solving tasks 3.2 Word processing utilities are applied in accordance
with workplace procedures
3.3 Worksheet layout is prepared in accordance with work
procedures
3.4 Worksheet is built and data manipulated in the
worksheet in accordance with workplace procedures
3.5 Continuous data manipulated on worksheet is
undertaken in accordance with work requirements
3.6 Database design and manipulation is undertaken in
accordance with office procedures
3.7 Data sorting, indexing, storage, retrieval and security
is provided in accordance with workplace procedures
4. Apply internet 4.1 Electronic mail addresses are opened and applied in
and email in workplace communication in accordance with office
communication policy
at workplace 4.2 Office internet functions are defined and executed in
accordance with office procedures
4.3 Network configuration is determined in accordance
with office operations procedures
4.4 Official World Wide Web is installed and managed
according to workplace procedures
5. Apply desktop 5.1 Desktop publishing functions and tools are identified
publishing in in accordance with manufactures specifications
official 5.2 Desktop publishing tools are developed in accordance
assignments with work requirements
5.3 Desktop publishing tools are applied in accordance
with workplace requirements
5.4 Typeset work is enhanced in accordance with
workplace standards
6. Prepare 6.1 Types of presentation packages are identified in
presentation accordance with office requirements
packages 6.2 Slides are created and formulated in accordance with
workplace procedures
6.3 Slides are edited and run-in accordance with work

©TVET CADACC 2019 27

 procedures
6.4 Slides and handouts are printed according to work
requirements

RANGE

This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range

1. Appropriate computer  Computer case

hardware may include  Monitor
but not limited to:  keyboard
 mouse

2. Data security and  Confidentiality of data

privacy may include  Cloud computing
but not limited to:  Integrity -but-curious data surfing
3. Security and control  Counter measures against cyber terrorism
measures may include  Risk reduction
but not limited to:  Cyber threat issues
 Risk management
 Pass wording
4. Security threats may  Cyber terrorism
include but not limited  Hacking
to:

©TVET CADACC 2019 28

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills

The individual needs to demonstrate the following skills:

 Analytical skills
 Interpretation
 Typing
 Communication
 Basic ICT skills

Required Knowledge

The individual needs to demonstrate knowledge of:

 Software concept
 Functions of computer software and hardware
 Data security and privacy
 Computer security threats and control measures
 Technology underlying cyber-attacks and networks
 Cyber terrorism
 Computer crimes
 Detection and protection of computer crimes
 Laws governing protection of ICT
 Microsoft suite
EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Assessment requires evidence that the candidate:

Aspects of 1.1 Identified and controlled security threats
Competency 1.2 Detected and protected computer crimes
1.3 Applied word processing in office tasks
1.4 Designed, prepared work sheet and applied data to the
cells in accordance to workplace procedures
1.5 Opened electronic mail for office communication as per

©TVET CADACC 2019 29

 workplace procedure
1.6 Installed internet and World Wide Web for office tasks in
accordance with office procedures
1.7 Integrated emerging issues in computer ICT applications
1.8 Applied laws governing protection of ICT
2. Resource The following resources should be provided:
Implications 2.1 Tablets
2.2 Laptops
2.3 Desktop computers
2.4 Calculators
2.5 Internet
2.6 Smart phones
2.7 Operation Manuals
3. Methods of Competency may be assessed through:
Assessment 3.1 Written Test
3.2 Observation
3.3 Practical assignment
3.4 Interview/Oral Questioning
4. Context of Competency may be assessed in:
Assessment 4.1 Off the job
4.2 On the job setting
4.3 Industrial attachment
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

©TVET CADACC 2019 30

 DEMONSTRATE ENTREPRENEURIAL SKILLS
UNIT CODE MED/OS/HSS/BC/04/5/A

UNIT DESCRIPTION

This unit covers the competencies required to demonstrate understanding of

entrepreneurship. It involves demonstrating understanding of an entrepreneur,
entrepreneurship, and self-employment, identifying entrepreneurship opportunities,
creating entrepreneurial awareness, applying entrepreneurial motivation, developing
business innovative strategies and developing business plan.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

1. Demonstrate 1.1 Entrepreneurs and Businesspersons are

understanding of an distinguished as per principles of
Entrepreneur entrepreneurship
1.2 Types of entrepreneurs are identified as per
principles of entrepreneurship
1.3 Ways of becoming an Entrepreneur are
identified as per principles of
Entrepreneurship
1.4 Characteristics of Entrepreneurs are
identified as per principles of
Entrepreneurship
1.5 Factors affecting Entrepreneurship
development are explored as per principles of
Entrepreneurship
2. Demonstrate 2.1 Entrepreneurship and self-employment are
understanding of distinguished as per principles of
Entrepreneurship and self- entrepreneurship
employment 2.2 Importance of self-employment is analysed
based on business procedures and strategies
2.3 Requirements for entry into self-
employment are identified according to
business procedures and strategies
2.4 Role of an Entrepreneur in business is
determined according to business procedures
and strategies

©TVET CADACC 2019 31

 2.5 Contributions of Entrepreneurs to National
development are identified as per business
procedures and strategies
2.6 Entrepreneurship culture in Kenya is
explored as per business procedures and
strategies
2.7 Born or made Entrepreneurs are
distinguished as per entrepreneurial traits
3. Identify Entrepreneurship 3.1 Sources of business ideas are identified as per
opportunities business procedures and strategies
3.2 Business ideas and opportunities are
generated as per business procedures and
strategies
3.3 Business life cycle is analysed as per
business procedures and strategies
3.4 Legal aspects of business are identified as per
procedures and strategies
3.5 Product demand is assessed as per market
strategies
3.6 Types of business environment are identified
and evaluated as per business procedures
3.7 Factors to consider when evaluating business
environment are explored based on business
procedure and strategies
3.8 Technology in business is incorporated as per
best practice
4. Create entrepreneurial 4.1 Forms of businesses are explored as per
awareness business procedures and strategies
4.2 Sources of business finance are identified as
per business procedures and strategies
4.3 Factors in selecting source of business
finance are identified as per business
procedures and strategies
4.4 Governing policies on Small Scale
Enterprises (SSEs) are determined as per
business procedures and strategies
4.5 Problems of starting and operating SSEs are
explored as per business procedures and

©TVET CADACC 2019 32

 strategies
5. Apply entrepreneurial 5.1 Internal and external motivation factors are
motivation determined in accordance with motivational
theories
5.2 Self-assessment is carried out as per
entrepreneurial orientation
5.3 Effective communications are carried out in
accordance with communication principles
5.4 Entrepreneurial motivation is applied as per
motivational theories
6. Develop innovative 6.1 Business innovation strategies are determined
business strategies in accordance with the organization strategies
6.2 Creativity in business development is
demonstrated in accordance with business
strategies
6.3 Innovative business strategies are developed
as per business principles
6.4 Linkages with other entrepreneurs are created
as per best practice
6.5 ICT is incorporated in business growth and
development as per best practice
7. Develop Business Plan 7.1 Identified Business is described as per
business procedures and strategies
7.2 Marketing plan is developed as per business
plan format
7.3 Organizational/Management plan is prepared
in accordance with business plan format
7.4 Production/operation plan in accordance with
business plan format
7.5 Financial plan is prepared in accordance with
the business plan format
7.6 Executive summary is prepared in
accordance with business plan format
7.7 Business plan is presented as per best
practice
RANGE

©TVET CADACC 2019 33

This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect
performance.

1. Variable Range

2. Types of entrepreneurs may  Innovators

include but not limited to:  Imitators
 Craft
 Opportunistic
 Speculators
3. Characteristics of Entrepreneurs  Creative
may include but not limited to:  Innovative
 Planner
 Risk taker
 Networker
 Confident
 Flexible
 Persistent
 Patient
 Independent
 Future oriented
 Goal oriented
4. Requirements for entry into self-  Technical skills
employment may include but not  Management skills
limited to  Entrepreneurial skills
 Resources
 Infrastructure
5. Internal and external motivation  Interest
may include but not limited to:  Passion
 Freedom
 Prestige
 Rewards
 Punishment
 Enabling environment
 Government policies
6. Business environment may include  External
but not limited to:  Internal

©TVET CADACC 2019 34

  Intermediate
7. Forms of businesses may include  Sole proprietorship
but not limited to:  Partnership
 Limited companies
 Cooperatives
8. Governing policies may include  Increasing scope for finance
but not limited to:  Promoting cooperation between
entrepreneurs and private sector
 Reducing regulatory burden on
entrepreneurs
 Developing IT tools for
entrepreneurs
9. Innovative business strategies may  New products
include but not limited to:  New methods of production
 New markets
 New sources of supplies
 Change in industrialization

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills

The individual needs to demonstrate the following skills:

 Analytical
 Management
 Problem-solving
 Root-cause analysis
 Communication
Required Knowledge

The individual needs to demonstrate knowledge of:

 Decision making
 Business communication
 Change management
 Competition

©TVET CADACC 2019 35

  Risk
 Net working
 Time management
 Leadership
 Factors affecting entrepreneurship development
 Principles of Entrepreneurship
 Features and benefits of common operational practices, e. g., continuous
improvement (kaizen), waste elimination,
 Conflict resolution
 Health, safety and environment (HSE) principles and requirements
 Customer care strategies
 Basic financial management
 Business strategic planning
 Impact of change on individuals, groups and industries
 Government and regulatory processes
 Local and international market trends
 Product promotion strategies
 Market and feasibility studies
 Government and regulatory processes
 Local and international business environment
 Relevant developments in other industries
 Regional/ County business expansion strategies

©TVET CADACC 2019 36

EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Aspects of Assessment requires evidence that the candidate:

Competency 1.1 Distinguished entrepreneurs and business persons
correctly
1.2 Identified ways of becoming an entrepreneur
appropriately
1.3 Explored factors affecting entrepreneurship
development appropriately
1.4 Analysed importance of self-employment accurately
1.5 Identified requirements for entry into self-
employment correctly
1.6 Identified sources of business ideas correctly
1.7 Generated Business ideas and opportunities
correctly
1.8 Analysed business life cycle accurately
1.9 Identified legal aspects of business correctly
1.10 Assessed product demand accurately
1.11 Determined Internal and external motivation factors
appropriately
1.12 Carried out communications effectively
1.13 Identified sources of business finance correctly
1.14 Determined Governing policy on small scale
enterprise appropriately
1.15 Explored problems of starting and operating SSEs
effectively
1.16 Developed Marketing,
Organizational/Management, Production/Operation
and Financial plans correctly
1.17 Prepared executive summary correctly
1.18 Determined business innovative strategies
appropriately
1.19 Presented business plan effectively
2. Resource The following resources should be provided:
Implications 2.1 Access to relevant workplace where assessment

©TVET CADACC 2019 37

 can take place
2.2 Appropriately simulated environment where
assessment can take place
3. Methods of Competency may be assessed through:
Assessment 3.1 Written tests
3.2 Oral questions
3.3 Third party report
3.4 Interviews
3.5 Portfolio
4. Context of Competency may be assessed:
Assessment 4.1 On-the-job
4.2 Off-the –job
4.3 During Industrial attachment
5. Guidance Holistic assessment with other units relevant to the
information for industry sector, workplace and job role is recommended.
assessment

©TVET CADACC 2019 38

 DEMONSTRATE EMPLOYABILITY SKILLS
UNIT CODE: MED/OS/HSS/BC/05/5/A

Unit Description

This unit covers competencies required to demonstrate employability skills. It involves

conducting self-management, demonstrating interpersonal communication, critical safe
work habits, leading small teams, planning and organizing work, maintaining
professional growth and development, demonstrating workplace learning, problem
solving skills and managing workplace ethics.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required
outcomes which make level of performance for each of the elements.
up workplace function.
Bold and italicized terms are elaborated in the Range

1. Conduct self- 1.1 Personal vision, mission and goals are formulated
management based on potential and in relation to organization
objectives
1.2 Emotional intelligence is demonstrated as per
workplace requirements.
1.3 Individual performance is evaluated and monitored
according to the agreed targets.
1.4 Assertiveness is developed and maintained based on
the requirements of the job.
1.5 Accountability and responsibility for own actions are
demonstrated based on workplace instructions.
1.6 Self-esteem and a positive self-image are developed
and maintained based on values.
1.7 Time management, attendance and punctuality are
observed as per the organization policy.
1.8 Goals are managed as per the organization’s objective
1.9 Self-strengths and weaknesses are identified based on
personal objectives
2. Demonstrate 2.1 Writing skills are demonstrated as per communication
interpersonal policy

©TVET CADACC 2019 39

 communication 2.2 Negotiation and persuasion skills are demonstrated as
per communication policy
2.3 Internal and external stakeholders’ needs are identified
and interpreted as per the communication policy
2.4 Communication networks are established based on
workplace policy
2.5 Information is shared as per communication policy
3. Demonstrate 3.1 Stress is managed in accordance with workplace
critical safe work policy.
habits 3.2 Punctuality and time consciousness is demonstrated in
line with workplace policy.
3.3 Personal objectives are integrated with organization
goals based on organization’s strategic plan.
3.4 Resources are utilized in accordance with workplace
policy.
3.5 Work priorities are set in accordance to workplace
goals and objectives.
3.6 Leisure time is recognized and utilized in line with
personal objectives.
3.7 Drugs and substances of abuse are identified and
avoided based on workplace policy.
3.8 HIV and AIDS prevention awareness is demonstrated
in line with workplace policy.
3.9 Safety consciousness is demonstrated in the workplace
based on organization safety policy.
3.10 Emerging issues are identified and dealt with in
accordance with organization policy.
4. Lead small teams 4.1 Performance targets for the team are set based on
organization’s objectives
4.2 Duties are assigned in accordance with the
organization policy.
4.3 Forms of communication in a team are established
according to organization’s policy.
4.4 Team performance is evaluated based on set targets as
per workplace policy.
4.5 Conflicts are resolved between team members in line
with organization policy.
4.6 Gender related issues are identified and mainstreamed

©TVET CADACC 2019 40

 in accordance workplace policy.
4.7 Human rights and fundamental freedoms are identified
and respected as Constitution of Kenya 2010.
4.8 Healthy relationships are developed and maintained in
line with workplace.
5. Plan and 5.1 Task requirements are identified as per the workplace
organize work objectives
5.2 Task is interpreted in accordance with safety (OHS ),
environmental requirements and quality requirements
5.3 Work activity is organized with other involved
personnel as per the SOPs
5.4 Resources are mobilized, allocated and utilized to meet
project goals and deliverables.
5.5 Work activities are monitored and evaluated in line
with organization procedures.
5.6 Job planning is documented in accordance with
workplace requirements.
5.7 Time is managed achieve workplace set goals and
objectives.
6. Maintain 6.1 Personal training needs are identified and assessed in
professional line with the requirements of the job.
growth and 6.2 Training and career opportunities are identified and
development utilized based on job requirements.
6.3 Resources for training are mobilized and allocated
based organizations and individual skills needs.
6.4 Licensees and certifications relevant to job and career
are obtained and renewed as per policy.
6.5 Work priorities and personal commitments are
balanced and managed based on requirements of the
job and personal objectives.
6.6 Recognitions are sought as proof of career
advancement in line with professional requirements.
7. Demonstrate 7.1 Learning opportunities are sought and managed based
workplace on job requirement and organization policy.
learning 7.2 Improvement in performance is demonstrated based on
courses attended.
7.3 Application of learning is demonstrated in both
technical and non-technical aspects based on

©TVET CADACC 2019 41

 requirements of the job
7.4 Time and effort are invested in learning new skills
based on job requirements
7.5 Initiative is taken to create more effective and efficient
processes and procedures in line with workplace
policy.
7.6 New systems are developed and maintained in
accordance with the requirements of the job.
7.7 Awareness of personal role in workplace innovation is
demonstrated based on requirements of the job.
8. Demonstrate 8.1 Creative, innovative and practical solutions are
problem solving developed based on the problem
skills 8.2 Independence and initiative in identifying and solving
problems is demonstrated based on requirements of the
job.
8.3 Team problems are solved as per the workplace
guidelines
8.4 Problem solving strategies are applied as per the
workplace guidelines
8.5 Problems are analyzed and assumptions tested as per
the context of data and circumstances
9. Demonstrate 9.1 Policies and guidelines are observed as per the
workplace ethics workplace requirements
9.2 Self-worth and professionalism is exercised in line
with personal goals and organizational policies
9.3 Code of conduct is observed as per the workplace
requirements
9.4 Integrity is demonstrated as per legal requirement

©TVET CADACC 2019 42

RANGE

This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect
performance.

Range Variable

1. Drug and Commonly abused

substance  Alcohol
abuse may  Tobacco
include but not  Miraa
limited to:  Over-the-counter drugs
 Cocaine
 Bhang
 Glue
2. Feedback may  Verbal
include but not  Written
limited to:  Informal
 Formal
3. Relationships  Man/Woman
may include  Trainer/trainee
but not limited  Employee/employer
to:  Client/service provider
 Husband/wife
 Boy/girl
 Parent/child
 Sibling relationships

4. Forms of  Written
communication  Visual
may include  Verbal
but not limited  Non verbal
to:  Formal and informal
5. Team may  Small work group
include but not  Staff in a section/department
limited to:  Inter-agency group
6. Personal  Growth in the job
growth may  Career mobility

©TVET CADACC 2019 43

 include but not  Gains and exposure the job gives
limited to:  Net workings
 Benefits that accrue to the individual as a result of
noteworthy performance
7. Personal  Long term
objectives may  Short term
include but not  Broad
limited to:  Specific
8. Trainings and  Participation in training programs
career  Technical
opportunities  Supervisory
may include  Managerial
but not limited  Continuing Education
to  Serving as Resource Persons in conferences and
workshops
9. Resource may  Human
include but not  Financial
limited to:  Hardware
 Software
10. Innovation  New ideas
may include  Original ideas
but not limited  Different ideas
to:  Methods/procedures
 Processes
 New tools
11. Emerging  Terrorism
issues may  Social media
include but not  National cohesion
limited to:  Open offices
12. Range of  Mentoring
media for  peer support and networking
learning may  IT and courses
include but not
limited to:

REQUIRED SKILLS AND KNOWLEDGE

©TVET CADACC 2019 44

This section describes the skills and knowledge required for this unit of competency.

Required Skills

The individual needs to demonstrate the following skills:

 Communication
 Critical thinking
 Observation
 Organizing
 Negotiation
 Monitoring
 Evaluation
 Record keeping
 Problem solving
 Decision Making
 Resource utilization
 Resource mobilization
Required Knowledge

The individual needs to demonstrate knowledge of:

 Work values and ethics

 Company policies
 Company operations, procedures and standards
 Occupational Health and safety procedures
 Fundamental rights at work
 Personal hygiene practices
 Workplace communication
 Concept of time
 Time management
 Decision making
 Types of resources
 Work planning
 Resources and allocating resources
 Organizing work
 Monitoring and evaluation
 Record keeping
 Workplace problems and how to deal with them
 Gender mainstreaming

©TVET CADACC 2019 45

  HIV and AIDS
 Drug and substance abuse
 Leadership
 Safe work habits
 Professional growth and development
 Technology in the workplace
 Emerging issues
 Social media
 Terrorism
 National cohesion
EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

2. Critical Assessment requires evidence that the candidate:

aspects of 1.1 Conducted self-management
Compete 1.2 Demonstrated interpersonal communication
ncy 1.3 Demonstrated critical safe work habits
1.4 Led small teams
1.5 Planned and organized work
1.6 Maintained professional growth and development
1.7 Demonstrated workplace learning
1.8 Demonstrated problem solving skills
1.9 Demonstrated workplace ethics
4. Resource The following resources should be provided:
Implicati 2.1 Access to relevant workplace where assessment can take place
ons 2.2 Appropriately simulated environment where assessment can take
place
6. Methods Competency in this unit may be assessed through:
of 3.1 Oral questioning
Assessme 3.2 Portfolio of evidence
nt 3.3 Third Party Reports
3.4 Written tests
8. Context Competency may be assessed:
of 4.1 On-the-job
Assessme 4.2 Off-the –job
nt 4.3 During Industrial attachment

©TVET CADACC 2019 46

 9. Guidance Holistic assessment with other units relevant to the industry sector,
informati workplace and job role is recommended.
on for
assessme
nt

©TVET CADACC 2019 47

 DEMONSTRATE ENVIRONMENTAL LITERACY
UNIT CODE: MED/OS/HSS/BC/06/5/A
UNIT DESCRIPTION

This unit describes the competencies required to demonstrate understanding of

environmental literacy. It involves controlling environmental hazard, controlling control
environmental pollution, complying with workplace sustainable resource use, evaluating
current practices in relation to resource usage, identifying environmental
legislations/conventions for environmental concerns, implementing specific
environmental programs and monitoring activities on environmental protection/programs.

ELEMENTS AND PERFORMANCE CRITERIA

PERFORMANCE CRITERIA
ELEMENT These are assessable statements which specify the
These describe the key required level of performance for each of the
outcomes which make up elements.
workplace function. Bold and italicized terms are elaborated in the
Range

1. Control environmental 1.1 Storage methods for environmentally

hazard hazardous materials are strictly followed
according to environmental regulations and
OSHS.
1.2 Disposal methods of hazardous wastes are
followed always according to environmental
regulations and OSHS.
1.3 PPE is used according to OSHS.
2. Control environmental 2.1 Environmental pollution control measures are
Pollution control compiled following standard protocol.
2.2 Procedures for solid waste management are
observed according to Environmental
Management and Coordination Act 1999
2.3 Methods for minimizing noise pollution is
complied with based on Noise and Excessive
Vibration Pollution and Control
Regulations, 2009

©TVET CADACC 2019 48

 3. Demonstrate 3.1 Methods for minimizing wastage are complied
sustainable resource use with.
3.2 Waste management procedures are employed
following principles of 3Rs (Reduce, Reuse,
Recycle)
3.3 Methods for economizing and reducing
resource consumption are practiced as per the
Environmental Management and Coordination
Act 1999
4. Evaluate current 4.1 Information on resource efficiency systems and
practices in relation to procedures are collected and provided to the
resource usage work group where appropriate.
4.2 Current resource usage is measured and
recorded by members of the work group.
4.3 Current purchasing strategies are analyzed and
recorded according to industry procedures.
4.4 Current work processes to access information
and data is analyzed following enterprise
protocol.
5. Identify Environmental 5.1 Environmental legislations/conventions and
legislations/conventions local ordinances are identified according to the
for environmental different environmental aspects/impact
concerns 5.2 Industrial standard/environmental practices
are described according to the different
environmental concerns
6. Implement specific 6.1 Programs/Activities are identified according to
environmental organizations policies and guidelines.
programs 6.2 Individual roles/responsibilities are
determined and performed based on the
activities identified.
6.3 Problems/constraints encountered are resolved
in accordance with organizations’ policies and
guidelines
6.4 Stakeholders are consulted based on company
guidelines
7. Monitor activities on 7.1 Activities are periodically monitored and
Environmental evaluated according to the objectives of the
protection/Programs environmental Program

©TVET CADACC 2019 49

 7.2 Feedback from stakeholders are gathered and
considered in proposing enhancements to the
program based on consultations
7.3 Data gathered are analyzed based on evaluation
requirements
7.4 Recommendations are submitted based on the
findings
7.5 Management support systems are set/established
to sustain and enhance the program
7.6 Environmental incidents are monitored and
reported to concerned/proper authorities
RANGE

This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range

1. PPE may include but  Mask

not limited to:  Gloves
 Goggles
 Safety hat
 Overall
 Hearing protector
 Safety boots
2. Environmental  Methods for minimizing or stopping spread and
pollution control ingestion of airborne particles
measures may  Methods for minimizing or stopping spread and
include but not ingestion of gases and fumes
limited to:  Methods for minimizing or stopping spread and
ingestion of liquid wastes
3. Waste management  Sorting
procedures may  Storing of items
include but not  Recycling of items
limited to:  Disposal of items

©TVET CADACC 2019 50

 4. Resources may  Electric
include but not  Water
limited to:  Fuel
 Telecommunications
 Supplies
 Materials
5. Workplace  Biological hazards
environmental  Chemical and dust hazards
hazards may include  Physical hazards
but not limited to:
6. Organizational  Supply chain, procurement and purchasing
systems and  Quality assurance
procedures may  Making recommendations and seeking approvals
include but not
limited to:

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills

The individual needs to demonstrate the following skills:

 Observation
 Measuring
 Writing
 Communication
 Analytical
 Monitoring
 Evaluation

Required Knowledge

The individual needs to demonstrate knowledge of:

 Storage methods of environmentally hazardous materials

 Disposal methods of hazardous wastes
 Usage of PPE Environmental regulations

©TVET CADACC 2019 51

  OSHS
 Types of pollution
 Environmental pollution control measures
 Different solid wastes
 Solid waste management
 Different noise pollution
 Methods of minimizing noise pollution
 Solid Waste Act
 Methods of minimizing wastage
 Waste management procedures
 Economizing of resource consumption
 3Rs principle
 Types of resources
 Techniques in measuring current usage of resources
 Calculating current usage of resources
 Types of workplace environmental hazards
 Environmental regulations
 Environmental regulations applying to the enterprise.
 Measurement and recording of current resource usage
 Analysis current work processes to access information and data Analysis of data
and information
 Identification of areas for improvement
 Resource consuming processes
 Determination of quantity and nature of resource consumed
 Analysis of resource flow of different parts of the resource flow process
 Use/conversion of resources
 Causes of low efficiency of use
 Increasing the efficiency of resource use
 Inspection of resource use plans
 Regulations/licensing requirements
 Determine benefit/cost for alternative resource sources
 Benefit/costs for different alternatives
 Components of proposals
 Criteria on ranking proposals
 Regulatory requirements
 Proposals for improving resource efficiency
 Implementation of resource efficiency plans
 Procedures in monitor implementation

©TVET CADACC 2019 52

  Adjustments of implementation plan
 Inspection of new resource usage

EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Assessment requires evidence that the candidate:

Aspects of 1.1 Controlled environmental hazard
Competency 1.2 Controlled environmental pollution
1.3 Demonstrated sustainable resource use
1.4 Evaluated current practices in relation to resource usage
1.5 Demonstrated knowledge of environmental legislations
and local ordinances according to the different
environmental issues /concerns.
1.6 Described industrial standard environmental practices
according to the different environmental issues/concerns.
1.7 Resolved problems/ constraints encountered based on
management standard procedures
1.8 Implemented and monitored environmental practices on a
periodic basis as per company guidelines
1.9 Recommended solutions for the improvement of the
Program
1.10 Monitored and reported to proper authorities any
environmental incidents
2. Resource The following resources should be provided:
Implications 2.1 Workplace with storage facilities
2.2 Tools, materials and equipment relevant to the tasks (ex.
Cleaning tools, cleaning materials, trash bags, etc.)
2.3 PPE
2.4 Manuals and references
2.5 Legislation, policies, procedures, protocols and local
ordinances relating to environmental protection
2.6 Case studies/scenarios relating to environmental
Protection
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1 Observation

©TVET CADACC 2019 53

 3.2 Oral questioning
3.3 Written test
3.4 Interview/Third Party Reports
3.5 Portfolio of evidence
4. Context of Competency may be assessed:
Assessment 4.1 On-the-job
4.2 Off-the –job
4.3 During Industrial attachment
5. Guidance Holistic assessment with other units relevant to the industry
information sector, workplace and job role is recommended.
for
assessment

©TVET CADACC 2019 54

 DEMONSTRATE OCCUPATIONAL SAFETY AND HEALTH PRACTICES

UNIT CODE: MED/OS/HSS/BC/07/5/A

UNIT DESCRIPTION

This unit specifies the competencies required to identify workplace hazards and risk,
identify and implement appropriate control measures and implement OSH programs,
procedures and policies/ guidelines

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in the Range

1. Identify workplace 1.1 Hazards in the workplace are identified based

hazards and risk their indicators
1.2 Risks and hazards are evaluated based on legal
requirements.
1.3 OSH concerns raised by workers are addressed as
per legal requirements.
2. Control OSH 2.1 Hazard prevention and control measures are
hazards implemented as per legal requirement.
2.2 Risk assessment is conducted and a risk matrix
developed based on likely impact.
2.3 Contingency measures, including emergency
procedures during workplace incidents and
emergencies are recognized and established in
accordance with organization procedures.
3. Implement OSH 3.1 Company OSH program are identified, evaluated
programs and reviewed based on legal requirements.
3.2 Company OSH programs are implemented as per
legal requirements.
3.3 Workers are capacity built on OSH standards and
procedures as per legal requirements
3.4 OSH-related records are maintained as per legal
requirements.

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RANGE

This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range

1. Hazards may include  Physical hazards

but are not limited  Biological hazards
to:  Chemical hazards
 Ergonomics
 Psychological factors
 Physiological factors
 Safety hazards
 Unsafe workers’ act
2. Indicators may  Increased of incidents of accidents, injuries
include but are not  Increased occurrence of sickness or health
limited to: complaints/ symptoms
 Common complaints of workers related to OSH
 High absenteeism for work-related reasons
3. Evaluation and/or  Health Audit
work environment  Safety Audit
measurements may  Work Safety and Health Evaluation
include but are not  Work Environment Measurements of Physical
limited to: and Chemical Hazards
4. OSH issues and/or  Workers’ experience/observance on presence of
concerns may work hazards
include but are not  Unsafe/unhealthy administrative arrangements
limited to: (prolonged work hours, no break time, constant
overtime, scheduling of tasks)
 Reasons for compliance/non-compliance to use
of PPEs or other OSH
procedures/policies/guidelines

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 5. Prevention and  Eliminate the hazard
control measures  Isolate the hazard
may include but are  Substitute the hazard with a safer alternative
not limited to:  Use administrative controls to reduce the risk
 Use engineering controls to reduce the risk
 Use personal protective equipment
 Safety, Health and Work Environment
Evaluation
 Periodic and/or special medical examinations of
workers
6. Safety gears /PPE  Arm/Hand guard, gloves
(Personal Protective  Eye protection (goggles, shield)
Equipment’s) may  Hearing protection (ear muffs, ear plugs)
include but are not  Hair Net/cap/bonnet
limited to:  Hard hat
 Face protection (mask, shield)
 Apron/Gown/coverall/jump suit
 Anti-static suits
 High-visibility reflective vest
7. Appropriate risk  Eliminate the hazard altogether
controls  Isolate the hazard from anyone who could be
harmed
 Substitute the hazard with a safer alternative
 Use administrative controls to reduce the risk
 Use engineering controls to reduce the risk
 Use personal protective equipment
8. Contingency  Evacuation
measures may  Isolation
include but are not  Decontamination
limited to:  Emergency personnel

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 9. Emergency  Fire drill
procedures may  Earthquake drill
include but are not  Basic life support/CPR
limited to:  First aid
 Spillage control
 Decontamination of chemical and toxic
 Disaster preparedness/management
 Set of fire-extinguisher
10. Incidents and  Chemical spills
emergencies may  Equipment/vehicle accidents
include but are not  Explosion
limited to:  Fire
 Gas leak
 Injury to personnel
 Structural collapse
 Toxic and/or flammable vapors emission.
11. OSH-related  Medical/Health records
Records may include  Incident/accident reports
but are not limited  Sickness notifications/sick leave application
to:  OSH-related trainings obtained

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills

The individual needs to demonstrate the following skills:

 Communication
 Interpersonal
 Presentation
 Risk assessment
 Evaluation
 Critical thinking
 Problem solving
 Negotiation

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Required Knowledge

The individual needs to demonstrate knowledge of:

 General OSH Principles

 Occupational hazards/risks recognition
 OSH organizations providing services on OSH evaluation and/or work
environment measurements (WEM)
 National OSH regulations; company OSH policies and protocols
 Systematic gathering of OSH issues and concerns
 General OSH principles
 National OSH regulations
 Company OSH and recording protocols, procedures and policies/guidelines
 Training and/or counseling methodologies and strategies

EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Assessment requires evidence that the candidate:

Aspects of 1.1 Identified hazards in the workplace based their
Competency indicators
1.2 Evaluated workplace hazards based on legal
requirements.
1.3 Addressed OSH concerns raised by workers as per legal
requirements.
1.4 Implemented hazard prevention and control measures
as per legal requirement.
1.5 Conducted risk assessment as per legal requirement.
1.6 Developed risk matrix based on likely impact.
1.7 Recognized and established contingency measures in
accordance with organization procedures.
1.8 Identified, evaluated and reviewed company OSH
program based on legal requirements.

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 1.9 Implemented company OSH programs as per legal
requirements.
1.10 Capacity built workers on OSH standards and
procedures as per legal requirements
1.11 Maintained OSH-related records as per legal
requirements.
2. Resource The following resources should be provided:
Implications 2.1 Access to relevant workplace where assessment can
take place
2.2 Appropriately simulated environment where assessment
can take place
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1 Observation
3.2 Oral questioning
3.3 Written test
3.4 Portfolio of Evidence
3.5 Interview
3.6 Third party report
4. Context of Competency may be assessed:
Assessment 4.1 On-the-job
4.2 Off-the –job
4.3 During Industrial attachment
5. Guidance Holistic assessment with other units relevant to the industry
information sector, workplace and job role is recommended.
for
assessment

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 COMMON UNITS OF COMPETENCY

©TVET CADACC 2019 61

 PROVIDE FIRST AID SERVICES
UNIT CODE: MED/OS/HSS/CC/01/5/A

UNIT DESCRIPTION
This unit specifies the competencies required to provide first aid services. It involves
performing cardio- pulmonary resuscitation; managing choking, shock, hypothermia,
febrile condition, burns, scalds, trauma, nose bleeding, cuts, bleeding, fractures,
drowning, poisoning and snake bites. It also involves assisting patients with existing
conditions such as asthma, epilepsy and diabetes
ELEMENTS AND PERFORMANCE CRITERIA

1. Assess the nature and 1.1 Personal, casualty and environment safety is
extent of injury or assessed as per principles of first aid.
disease 1.2 The nature and extent of injury and /or
illness is assessed in accordance to first aid
principles.
1.3 Assistance from emergency services is called
as per first aid principles.
1.4 A decision is promptly made regarding
action to be taken.
1.5 Tools, equipment, materials and supplies
required are identified based on the
assessment carried out.
1.6 Tools, equipment, materials and supplies are
gathered based on the assessment of the
situation.

2. Provide first aid 2.1 Specific first aid measures are given based
on nature and extent of injury/illness as per
first aid principles.
2.2 Casualty’s condition is continuously
monitored based on the vital signs as per first
aid principles
2.3 Information on the casualty condition is
accurately and clearly conveyed to
emergency services personnel .as per first aid
principles
2.4 The casualty is handed over to the

©TVET CADACC 2019 62

 emergency and appropriate medical
personnel as per first aid principles.
3. Evaluate first aid service 3.1 The response of the casualty to the
intervention is evaluated based on the initial
assessment
3.2 The response of the first aider to the situation
is evaluated based on principles and
procedures of first aid.
4. Wind-up first aid 4.1 First aid area is cleared as per first aid
principles.
4.2 Waste is disposed off in regard to SOPs
4.3 Recyclable materials are stored as per
manufacturer’s instructions and first aid
principles.

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range

1. Nature of injury or  Choking

illness may include  Burns
but not limited to:  Scalds
 Trauma
 Nose bleeding
 Cuts
 Fractures
 Drowning
 Hypothermia
 Electrocution
 Poisoning and
 Snake bites
2. Extent of injury  Mild
may include but not  Moderate
limited to:  Severe

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 3. Illnesses/ Medical  Asthma
condition requiring  Epilepsy
first aid may  Diabetes
include but not
limited to:
4. Emergency  Police
services may  Ambulance
include but not  Fire fighters
limited to:  The public
 Health care providers
5. Tools, equipment,  Trolley
materials and  Stretcher
supplies may  Gloves
include but not  Spine board
limited to:  Sheets
 Splints
 Mask
 Goggles
 Apron/Gown/coverall/jump suit
 Air ways/ adjuncts
 Ambu-bag
 First Aid kit

6. First aid measures  Performing cardio- pulmonary resuscitation;

may include but not  Managing
limited to: -choking, burns, scalds, trauma, nose bleeding,
cuts, fractures, drowning, poisoning and snake
bites.
7. Appropriate  Doctors
medical personnel  Nurses
may include but not  Anesthetists
limited to:  Paramedics
 Physiotherapists

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 8. Casualty’s  Mild
condition may  Moderate
include but not  Severe
limited to:  Acute
 Chronic

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
 Communication skills
 Interpersonal skills
 Organizing skills
 Basic nursing skills
 Performing cardio- pulmonary resuscitation;

Required Knowledge:
The individual needs to demonstrate knowledge of:
 OSH procedures and practices and regulations
 HIV/AIDS
 Hazards/risks identification and control
 Principles of first aid
 Scene size up
 Assessment of nature and extent of injury and /or illness
 Sourcing for emergency services
 Decision making-triaging
 Effective communication on casualty’s condition
 Handing over casualty to medical personnel
 Monitoring Casualty’s condition
 Evaluating response of the casualty to the intervention
 Evaluating first aider’s response to the situation
 Documentation
 Waste management
 Report writing
 Requirements for first aid
 Management of:

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 o Choking
o Burns and scalds
o Trauma
o Nose bleeding
o Cuts
o Fractures
o Drowning
o Poisoning
o Snake bites
 Assisting patients with medical conditions such as:
o Asthma
o Epilepsy
o Diabetes
EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range statement.

1. Critical Assessment requires evidence that the candidate:

Aspects of 1.1 Assessed the personal, casualty and environment safety
Competency 1.2 Assessed the nature and extent of injury and /or illness
1.3 Called for assistance from emergency services
1.4 Gave the first aid measures
1.5 Conveyed information on the casualty condition
1.6 Continuously monitored Casualty’s condition
1.7 Referred the casualty to medical services
1.8 Stored recyclable materials in the kit after providing first
aid
1.9 Disposed off waste materials
2. Resource The following resources must be provided:
Implications 2.1 Workplace or assessment location
2.2 PPEs
2.3 Student file
2.4 Learner’s Mentoring tool
3. Methods of Competency may be assessed through:
Assessment 3.1 Observation
3.2 Portfolio Assessment
3.3 Interview/oral

©TVET CADACC 2019 66

 3.4 Case Study
3.5 Written test
3.6 Third party report
4. Context of Competency may be assessed on the job, off the job or a
Assessment combination of these. Off the job assessment must be undertaken
in a closely simulated workplace environment.

5. Guidance Holistic assessment with other units relevant to the industry

information sector, workplace and job role is recommended.
for
assessment

©TVET CADACC 2019 67

 APPLY MEDICAL–LEGAL ETHICS
UNIT CODE: MED/OS/HSS/CC/02/5/A

UNIT DESCRIPTION
This unit standard specifies the competencies required to apply medical legal ethics in
Health Support Services. It involves acquiring knowledge on the medical-legal and
ethical issues; maintaining professional appearance and apply professional ethics.
ELEMENTS AND PERFORMANCE CRITERIA
Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements.
workplace function. Passive voice is used to describe performance criteria.
Active voice is used to
describe elements.
1. Acquire knowledge on 1.1 Roles and responsibilities of a HSSP are identified as
medical- legal ethics per relevant regulations/laws and workplace policy
in HSS and the scope of HSS practice.
1.2 Medical- legal and ethical issues in HSS are
identified as per the relevant sources of law and the
scope of HSS practice.
1.3 Medical legal guidelines are acquired in accordance
with workplace policy and relevant laws and the
scope of HSS practice
2. Apply medical legal 2.1 Medical legal offences related to HSS are identified
ethics in HSS and applied as per given relevant regulations/law and
work place policy and the scope of HSS practice.
2.2 Medical -legal implications related to HSS are
identified as per the work place policy and relevant
source of law.
2.3 Medical legal regulations are implemented as per
given legal system and the scope of HSS practice.
3. Apply Professional 3.1 Universal professional ethics are followed in
Ethics accordance with the hospital guidelines and the scope
of HSS practice
3.2 Confidentiality is observed in line with the hospital
policies and guidelines
3.3 Punctuality is observed according to the guidelines of

©TVET CADACC 2019 68

 Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements.
workplace function. Passive voice is used to describe performance criteria.
Active voice is used to
describe elements.
the hospital
3.4 Placement obligations are adhered to according to the
policies of the hospital
3.5 Waste is segregated and disposed off in accordance to
workplace policy and WHO guidelines

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range

1. Source of law may  Kenya Constitution 2010

include but not  Judicial decree
limited to:  Religion
 Relevant legislation
2. Medical legal issues  Negligence
in HSS may include  Malpractice
but not limited to:  Impropriety
3. Regulations may  Relevant Acts of parliament
include but not  Health policies
limited to:  Workplace policies
 Relevant sections of the Kenya Constitution 2010
4. Offences may  Crime
include but not  Tort e.g. Assault
limited to:  General misconduct
5. Implications may  Remedy
include but not  Legal defenses
limited to:  Arrest
 Dismissal

©TVET CADACC 2019 69

  Suspension

6. Professional  Dress, shoes and hand care

expectations may  Hair maintenance
include but not  jewelry
limited to:
7. Rules and  Student hand book
regulations may  Dress code guidelines/professional appearance
include but not policy
limited to:  Work place policies
 Health policies
8. Universal  Honesty
professional ethics  Trustworthiness
may include but not  Loyalty
limited to:  Respect for others
 Adherence to the law
 Doing good and avoiding harm to others
 Accountability

9. Patient  Name, date of birth, age, sex and address

information’s may  Current contact details of family
include but not  Medical history or records
limited to:  Personal care issues
 Service records and file progress notes
 Assessments or reports
 Incoming or outgoing personal correspondence.

10. Obligations may  Attending placement on time and regularly.

include but not  Being prepared for placement with all necessary
limited to: items.
 Taking good care of hospital property.
 Completing all placement assignments.
 Organizing their time well.
 Respecting themselves and others.
 Reading on a regular basis.
 Doing their best.

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REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate ability to:
 Communication Skills
 Administrative skills
 Leadership skills
 Interpersonal skills
 Observation skills
 Interviewing skills
 Investigative skills
 Critical thinking

Required Knowledge
The individual needs to demonstrate knowledge of;
Sources of law
 Law and morality
 Medical-legal issues
 Employment law and Employment Act
 Law of contracts
 Laws relating to persons and organizations
 Health organization structure/protocol
 Labour laws
 Medical-legal issues and ethics in health

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Aspects Assessment requires evidence that the candidate:

of Competency 1.1 Identified the roles and responsibilities of HSS provider.
1.2 Identified medical- legal issues in HSS.
1.3 Acquired Medical legal guidelines in HSS
1.4 Determined the nature of the offence in HSS
1.5 Identified appropriate enforcement officers for medical
legal issues in HSS

©TVET CADACC 2019 71

 1.6 Communicated to the enforcement team about a medical
legal issue in HSS
1.7 Recorded Medical legal- ethical issues in HSS
1.8 Prepared and disseminated Medical legal- ethical issues
reports
2. Resource The following resources must be provided:
Implications 2.1 Workplace or assessment location
2.2 Personal protective gears
2.3 Student file
3. Methods of Competency may be assessed through:
Assessment 3.1 Portfolio Assessment
3.2 Interview
3.3 Case Study/Situation
3.4 Third party reports

4. Context of Competency may be assessed on the job, off the job or a

Assessment combination of these. Off the job assessment must be undertaken
in a closely simulated workplace environment.
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

©TVET CADACC 2019 72

 DEMONSTRATE KNOWLEDGE OF COMMON DISEASES
UNIT CODE: MED/OS/HSS/CC/03/5/A

UNIT DESCRIPTION
This unit specifies the competencies required to demonstrate the knowledge of common
diseases. It involves identifying the stages of disease development, demonstrating the
knowledge of communicable diseases, non-communicable diseases and management of
common diseases

ELEMENTS AND PERFORMANCE CRITERIA

Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to describe Passive voice is used to describe performance
elements. criteria.
1. Demonstrate knowledge of 1.1 Anatomical structures are identified as per the
organization of human body scope of practice
1.2 Anatomical position, planes and directions
are outlined as per the scope of practice
1.3 Levels of human body organization are
identified as per the scope of practice
1.4 Functions of the human body are described as
per the scope of practice
1.5 Human cell structure components are
identified as per the scope of practice
1.6 Human cell cycle outlined as per the scope of
practice
2. Demonstrate the 2.1 Communicable diseases are identified as per
knowledge of WHO guidelines
communicable diseases 2.2 Modes of transmission of communicable
diseases are identified as per WHO guidelines
3. Demonstrate the knowledge 3.1 Non-communicable diseases are identified as
of non-communicable per WHO guidelines
diseases 3.2 Risk factors of non-communicable disease
are identified as per WHO guidelines
4. Demonstrate the knowledge 4.1 Control and Prevention measures of common
on management of common diseases are identified as per WHO

©TVET CADACC 2019 73

 diseases standards
4.2 Basic management of common diseases are
identified as per WHO standards
RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range

1. Levels may include  Chemical

but not limited to:  Molecular
 Cellular
 Tissue
 Organ
 Organ system
2. Functions may  The special , normal or proper action of any part or
include but not organ
limited to:
3. Cell structure may  Plasma membrane
include but not  Cytoplasm
limited to:  Nucleus
 Cell membrane
4. Cell cycle may  Types of cell division
include but not  Phases of cell division
limited to:  DNA, RNA
5. Basic management of  Conservative
common diseases  Pharmacological
may include but not  Medical management
limited to:
6. Common diseases  Communicable- TB, HIV, Hepatitis, Cholera
may include but not  Non-communicable – Diabetes, Hypertension,
limited to: Cancers, Asthma

©TVET CADACC 2019 74

 7. Natural history of  Course
common diseases  stage of susceptibility
may include but not  sub-clinical stage
limited to:  clinical stage
 recovery, disability or death stage


8. Modes of  Route of transmission – Direct or indirect

transmission may  Transmission cycle
include but not 
limited to:

9. Risk factors of non-  Genetic

communicable  Lifestyle
disease may include
but not limited to:

10. Control and  Medical screening

Prevention measures  Modification of Lifestyle
may include but not  Prophylaxis
limited to:  Immunization

11. Basic management of  Conservative

common diseases  Pharmacological
may include but not  Medical management
limited to:

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
 Communication skills
 Interpersonal skills
 Organizing skills
 Basic nursing skills
 Performing cardio- pulmonary resuscitation;
 Critical Thinking
Required Knowledge:

©TVET CADACC 2019 75

The individual needs to demonstrate knowledge of:
 Communicable and non-communicable diseases
 Stages of disease development in the common diseases
 Control and Prevention of common diseases
 Basic management of common diseases

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range statement.

1. Critical Assessment requires evidence that the candidate:

Aspects of 1. 1 Outlined the organization of human body levels
Competency 1. 2 Outlined human body functions
1. 3 Identified and Classified Common diseases
1. 4 Identified Modes of transmission of
communicable diseases
1. 5 Identified Risk factors of non-communicable
disease
1. 6 Identified Control and Prevention measures of
common diseases
1. 7 Identified Basic management of common
diseases

2. Resource The following resources must be provided:

Implications 2.1 HSS scope of practice
2.2 WHO Guidelines
2.3 Workplace or assessment location
2.4 Student file
2.5 Student logbook
3. Methods of Competency may be assessed through:
Assessment 3.1 Written test
3.2 Interview
3.3 Observation
3.4 Portfolio Assessment
3.5 Case Study
3.6 Third party report
4. Context of Competency may be assessed on the job, off the job or a
Assessment combination of these. Off the job assessment must be

©TVET CADACC 2019 76

 undertaken in a closely simulated workplace environment.

5. Guidance Holistic assessment with other units relevant to the industry

information sector, workplace and job role is recommended.
for assessment

©TVET CADACC 2019 77

 DEMONSTRATE KNOWLEDGE OF ORGANIZATION OF HEALTH
FACILITIES
UNIT CODE: MED/OS/HSS/CC/04/5/A

UNIT DESCRIPTION
This unit specifies the competencies required to demonstrate the knowledge of a health
facility; it encompasses acquiring the knowledge of a health facility set up, applying the
knowledge of organization of a health facility as an as well as demonstrating the
functions of health services support provider in a health facility.

ELEMENTS AND PERFORMANCE CRITERIA

Elements Performance Criteria
These describe the key outcomes These are assessable statements which specify
which make up workplace function. the required level of performance for each of
Active voice is used to describe the elements.
elements. Passive voice is used to describe performance
criteria.
1. Demonstrate the knowledge of a 1.1 Existing departments in a health facility
health facility set up are identified as per the institution’s policy
1.2 Management structure is identified as per
the MoH organogram
1.3 Service charter is identified as per the
institutional framework
1.4 Hospital layout is described as per WHO
standards
2. Apply knowledge of organization 2.1 Various hospital departments is
of health facility demonstrated as per health facility set up
2.2 Functions of various hospital departments
is demonstrated as per SOPs and facility set
up
2.3 Core services and support services within
the hospital are demonstrated as per SOPs
and facility set up
2.4 Organizational structure of the hospital as
per SOPs and facility set-up
3. Demonstrate functions of health 3.1 Roles and responsibilities of the
services support provider Healthcare Support Assistants are

©TVET CADACC 2019 78

 demonstrated as per work place policy
3.2 Tasks performed are documented as per
the work place set up
3.3 Specific Reports are prepared and
disseminated to relevant personnel as
per workplace set up

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range

 Existing departments  OPD

may include but not  In-patient
limited to:  Medical
 Surgical
 Pediatric
 Dental
 Medical Laboratory
 Radiology
 Pharmacy

 Management  Organogram
structure may include  Roles & Responsibilities
but not limited to:
 Service charter may  Mission
include but not  Vision
limited to:  Core values
 Services offered
 Roles and  Assisting patients around the hospital
responsibilities of a  Orienting clients around the hospital
HSSP may include  Feeding patients
but not limited to:  Poviding home based care

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  Client flow may  Hospital signage
include but not  Customer care
limited to:  Triage
 Admission
 Day care
 Discharge
 Clearing,  Decontaminants
decontamination &  Racks
storage may include  Bins & bin liners
but not limited to:  Safety box
 Buckets
 Carts

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.
Required Skills
The individual needs to demonstrate the following skills:
 Communication skills
 Interpersonal skills
 Organizing skills
 Basic nursing skills
Required Knowledge:
The individual needs to demonstrate knowledge of:
 Hospital layout/set up
 Standard operating procedures
 Patient condition
 Basic computer

©TVET CADACC 2019 80

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range statement.

1. Critical Assessment requires evidence that the candidate:

Aspects of 1. 1 Identified existing departments in a health facility as per
Competency the institutional policy
1. 2 Identified management structures as per the organogram
1. 3 Identified patients service charter as per the institutional
framework
1. 4 Identified client flow
1. 5 Demonstrated understanding of various hospital
departments
1. 6 Demonstrated knowledge of the functions of the various
hospital departments is
1. 7 Demonstrated Core services and support services within
the hospital
2. Resource The following resources must be provided:
Implications 2.1 Hospital equipment & instruments
2.2 SOPS
2.3 PPEs
2.4 Antiseptics
2.5 Computers
2.6 Stationery
2.7 Ambulance
2.8 Furniture
2.9 Oxygen cylinders
2.10 Emergency/resuscitation kits
3. Methods of Competency may be assessed through:
Assessment 3.1 Observation
3.2 Portfolio Assessment
3.3 Interview
3.4 Case Study
3.5 Written test
3.6 Third party report
4. Context of Competency may be assessed on the job, off the job or a
Assessment combination of these. Off the job assessment must be

©TVET CADACC 2019 81

 undertaken in a closely simulated workplace environment.

5. Guidance Holistic assessment with other units relevant to the industry

information sector, workplace and job role is recommended.
for
assessment

©TVET CADACC 2019 82

 APPLY MEDICAL TERMINOLOGY
UNIT CODE: MED/OS/HSS/CC/05/5/A

UNIT DESCRIPTION

This unit specifies the competencies required to apply Medical Terminology in

communicating medical language, and in interacting and sharing information with
medical professionals. It involves demonstrating understanding of medical terms,
abbreviations and transcription, interpreting medical acronyms and abbreviation,
interpreting medical terms associated with doctor’s notes, investigations results,
diagnosis and medication, interpreting medical terms associated with human body
systems and their disorders and meeting communication needs of clients and
professionals

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required
outcomes which make level of performance for each of the elements (to be stated in
up workplace function passive voice)
(to be stated in active) Bold and italicized terms are elaborated in the Range
1. Demonstrate 1.1 Medical acronyms are identified as per standard practice
understanding of 1.2 Medical abbreviations are identified as per the standard
medical practice
acronyms and 1.3 Medical terms are identified based on standard practice
abbreviation 1.4 Terms associated with drugs are identified
2. Interpret medical 2.1 Prefix is identified as per the standard medical practice
acronyms and 2.2 Root word is identified as per the standard practice
abbreviation 2.3 Suffix is identified as per standard practice.
2.4 Medical acronyms and abbreviations used in case notes
are interpreted as per standard practice

3. Interpret medical 3.1 Medical terms associated with human body systems are
terms associated identified as per the standard practice
with human body 3.2 Medical terms associated with human body structure and
systems and their disorders are identified as per the standard practice
disorders 3.3 Interpretations of the medical terms is done as per
standard practice
4. Meet 4.1 Health information sharing need is determined as per
communication

©TVET CADACC 2019 83

 needs of clients SOPs and hospital guidelines
4.2 Health information is shared with clients as per
instructions.

RANGE

This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

VARIABLE RANGE
1. Acronym  CFS – Chronic fatigue syndrome
include but are  LASER – Light Amplification by stimulated Emission
not limited to: of Radiation
2. Abbreviation  FSH – Follicle stimulating hormone
includes but  HPI - history of present illness
are not limited  TCA – to come again
to:  TSH – Thyroid Stimulating Hormone
 O/E –On examination
3. Terms used to  Acute disease – short period
describe  Chronic disease – long period
diseases  Communicable disease – transmissible
include but are  Non communicable diseases – not transmissible
not limited to:
4. Prefixes may  bio – life
include but are  bronch(i) – of or relating to the bronchus
not limited to:  abdomen – of or relating to the abdomen
 caron (o) – related to heart
5. Word root may  Latin caput, capit – the head
include but are  Latin cerebrum, brain
not limited to:
6. Terms  Topical
associated with  Intradermal
drug  Intramuscular
administration  Percutaneous
may include
but are not

©TVET CADACC 2019 84

 limited to:
7. Terms  a.c – before meals
associated with  p.c – after meals
drug use may  q.d – every day
include but are  p.o – by mouth
not limited to:
-
8. Client may  Health professionals
include but are  Patients
not limited to:

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit to competency.
Required Skills
The individual needs to demonstrate the following skills:-
 Communication
 Computer
 Basic research
 Critical thinking
 Monitoring
 Time management
 Coordination
 Problem solving
 Decision making
 Organization
 Analytical
 Interpersonal

Required Knowledge
The individual needs to demonstrate knowledge of:
 Computer
 Anatomy and physiology
 Pathology
 Health records management

EVIDENCE GUIDE

©TVET CADACC 2019 85

This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.
1. Critical Aspects of Assessment requires evidence that the candidate:
Competency 1.1 Demonstrated understanding of acronyms and
Abbreviation
1.2 Interpreted medical acronyms and abbreviation
1.3 Interpreted medical terms associated with
doctor’s notes, investigations results, diagnosis
and medication
2. Resource The following resources should be provided:
Implications 2.1 Workstation
2.2 Reporting tools
2.3 Stationery
2.4 Finance
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1 Oral
3.2 Written
3.3 Observation
3.4 Case study
3.5 Third party report
4. Context of Competency may be assessed on the job, off the job or a
Assessment combination of these. Off the job assessment must be
undertaken in a closely simulated workplace
environment.
5. Guidance Holistic assessment with other units relevant to the
information for industry sector, workplace and job role is recommended.
assessment

©TVET CADACC 2019 86

 PARTICIPATE IN INFECTION PREVENTION AND CONTROL
UNIT CODE: MED/OS/HSS/CR/01/5/A

UNIT DESCRIPTION
This unit covers competencies required to participate in infection prevention and control.
It involves competencies on wearing personal protective equipment; performing safety
practices; Planning and preparing for sterilization; carrying out autoclaving procedure;
storing hospital instruments, equipment and consumables and carrying out pest and
rodent control. It also Manage hospital waste

ELEMENTS AND PERFORMANCE CRITERIA

Elements Performance Criteria
These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements.
workplace function. Passive voice is used to describe performance criteria.
Active voice is used to
describe elements.
1. Wear personal 1.1 Personal protective Equipment is identified as per
protective equipment WHO guidelines
1.2 Personal protective equipment is worn in
accordance with the WHO guidelines
1.3 Personal Protective Equipment are worn with
respect to the department or role being carried out
1.4 Hand washing procedure is followed in accordance
to the hospital SOP according to the WHO
guidelines
1.5 Hand hygiene is carried out in accordance with
WHO guidelines and the hospital guidelines
1.6 Gloving and Ungloving procedure is followed in
accordance with the WHO guidelines
2. Perform safety 2.1 Sharp objects are appropriately disposed off as per
practices the work place set up
2.2 Various types of hazards are identified as per work
place set up
2.3 Universal precautions are observed according to
WHO guidelines
2.4 Signage are situated in line with hospital guidelines

©TVET CADACC 2019 87

Elements Performance Criteria
These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements.
workplace function. Passive voice is used to describe performance criteria.
Active voice is used to
describe elements.
3. Plan and prepare for 3.1 Functionality of the autoclaving machine is done as
sterilization per SOPs
3.2 Instruments to be sterilized are identified as per
SOPS
3.3 Instruments are packed and labelled using
indicators as per SOPs
4. Carry out 4.1 Autoclaving procedure is followed in accordance to
autoclaving the SOPs
procedure 4.2 End point of autoclaving is determined according to
the SOPS

5. Store instruments, 5.1 Instruments, Equipment and Consumables for

equipment and storage are identified according to SOPs and work
consumables place policy
5.2 Instruments, equipment and consumables are
maintained according to work place policy and
SOPs
6. Carry out pest and 6.1 Pests and rodents entry into the hospital room is
rodent control identified as per the public health guidelines.
6.2 Pests and rodent control methods in the hospital
facility are applied as per the manufacture’s
instructions

7. Manage hospital 7.1 Hospital waste is identified and segregated in

waste accordance with the WHO guidelines
7.2 Colour coded bins are identified according to the
WHO guidelines
7.3 Handling and storage of hospital waste is done in
accordance to the hospital guidelines
7.4 Hospital waste is transported in line with the

©TVET CADACC 2019 88

 Elements Performance Criteria
These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements.
workplace function. Passive voice is used to describe performance criteria.
Active voice is used to
describe elements.
hospital policy and guidelines
7.5 Methods of waste disposal is identified and used
according to WHO guidelines

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance

Variable Range

1. Personal Protective  Gowns

equipment may include  Gloves
but not limited to  Face Masks
 Boots
 Goggles
 Headcaps
2. Hand hygiene may  Hand hygiene
include but not limited  Casual scrub
to:  Alcohol hand rub
3. Detergents may include  Jik
but not limited to:  Soap
 Edozyme
 Hexanios
 Precept
4. Hazards may include but  Physical
not limited to:  Chemical
 Biological
 Psychological
5. Universal precautions  Avoiding contact with patients bodily fluids
and other contaminants by use of PPEs

©TVET CADACC 2019 89

 6. Signage may include but Visible notices or posters indicating;
not limited to:  Wet floor
 Slippery floor
 Wet paint
 Cleaning in progress
7. Color -coded disposal  Red, yellow and black bins/plastic bags as per
bins may include but not WHO standards
limited to:
8. Instruments may include  Scissors
but not limited to  Forceps
 Kidney dish
 Gullipot
9. Equipment may include  Wheelchair
but not limited to  Patient trolley
 Procedure trolley
10. Consumables may  Urine bag
include but not limited  Catheter
to  Syringes
 Giving sets
 Needles
11. Methods of control may  Traps
include but not limited  Insecticides
to  Mosquito nets
 Pesticides
12. Manufacturer’s  Guidelines given by the manufacturer on use
instructions may include of the pesticides
but not limited to:  Manufacturer’s manuals
 Procedures
13. Hospital waste may  Infectious waste
include but not limited  Highly infectious waste
to:  Noninfectious waste
14. Colour coded bins m ay  Black
include but not limited  Yellow
to:  Red
15. Methods of waste  Incineration
disposal may include but  Autoclaving
not limited to  Microwaving

©TVET CADACC 2019 90

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate ability in;
 Communication skills
 Management of waste
 Documentation
 Identification of hospital instruments
 Observation of safety standards
Required knowledge
The individual needs to demonstrate knowledge of:
 Hospital instruments and equipment
 Introduction to diseases
 Hospital layout
 Safety practices
 Infection control
o Personal protective gears
o Waste management
o General cleaning

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.

1. Critical Assessment requires evidence that the candidate:

Aspects of 1.1 Identified and donned protective gears
Competency 1.2 Followed hand washing procedure
1.3 Carried out hand hygiene
1.4 Performed gloving and ungloving procedure
1.5 Observed universal precautions
1.6 Disposed of Sharp objects
1.7 Carried out autoclaving procedure
1.8 Stored Instruments, Equipment and Consumables
1.9 Applied methods of controlling pests and rodents in the
healthcare facility

©TVET CADACC 2019 91

 1.10Identified hospital waste and segregated hospital waste
1.1I Identified various hospital waste disposal methods
2. Resource The following resources must be provided
implications 2.1 Personal Protective Gear
2.1 Work place or assessment environment
2.2 OSHA copy
2.4 Student file
2.5 Student logbook
3. Methods of Competence maybe assesses through:
assessment 3.1 Portfolio assessment
3.2 Interview
3.3 Cases studies/situation
3.4 Practical
3.5 Observation

4. Context of Competence maybe assessed on the job, off the job or a

assessment combination of these. Off the job assessment must be undertaken
in closely simulated work [lace environment
5. Guidance Holistic assessment with other relevant units to the industry
information sector, workplace and job role is recommended.
for
assessment

©TVET CADACC 2019 92

 PERFORM HOSPITAL HOUSEKEEPING PROCEDURES
UNIT CODE: MED/OS/HSS/CR/02/5/A
UNIT DESCRIPTION
This unit standard specifies the competences required in Hospital Housekeeping
Procedures. It involves Planning and preparing for housekeeping procedures, performing
dusting and cleaning procedure, carrying out laundry duties and waste disposal after
performing housekeeping procedures.

ELEMENTS AND PERFORMANCE CRITERIA

Elements Performance Criteria
These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements.
workplace function. Passive voice is used to describe performance criteria.
Active voice is used to
describe elements.
1. Plan and prepare 1.1 Personal Protective Gear are donned as per WHO
for housekeeping guidelines
procedures 1.2 Housekeeping procedure is identified
1.3 Materials are identified and gathered according to the
housekeeping procedure identified
2. Perform dusting 2.1 Dusting of various surfaces and equipment is carried
procedure out
2.2 Damp dusting is done in accordance with the SOP laid
down in the HSS training manual
3. Perform cleaning 3.1 Signage is done as per the OSH standards
procedure 3.2 Cleaning is carried out as per the OSH standards and
SOP
3.3 Cleaned site is rearranged according to workplace
policy and OSH standards
4. Carry out laundry 4.1 Dirty linen are collected in accordance to the SOP and
duties OSH standards

4.2 Dirty linen are transported to the laundry department

in accordance to the SOP and OSH standards

4.3 Dirty Linen is sorted in accordance to the SOP and

OSH standards

©TVET CADACC 2019 93

 Elements Performance Criteria
These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements.
workplace function. Passive voice is used to describe performance criteria.
Active voice is used to
describe elements.
4.4 Laundry procedures are executed according to SOP
and OSH standards
4.5 Clean linen is delivered and distributed to the wards
and folding is done in accordance with the SOP
4.6 Damaged linen are identified and disposed as per
work place policy and Public health guidelines

5. Wind up 5.1 Documents and registers are maintained as per work

housekeeping place policy and SOPs
procedure 5.2 Dispose of waste as per work place policy and public
health guidelines

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range

1. Personal Protective  Gowns

equipment may include  Gloves
but not limited to  Face Masks
 Boots
 Goggles
 Headcaps
2. Housekeeping procedure  Cleaning
may include but not  Wet Dusting
limited to:  Damp dusting
 Laundry
3. Materials may include  Jik
but not limited to:  Soap
 Bloom

©TVET CADACC 2019 94

  Buckets
4. Surfaces may include  Bench
but not limited to:  Bed
 Patient cupboard
 Window panes
5. Equipment may include  Wheel chairs
but not limited to:  Stretchers
 Drip stands
6. Signage may include but Any visible notice indicating;
not limited to:  Wet floor
 Cleaning in progress
 Slippery floor
7. Site may include but not  Corridors
limited to:  Wards
 Consultation rooms
8. Color -coded disposal  Red, yellow and black bins/plastic bags as per
bins may include but not WHO standards
limited to:
9. Laundry procedure may  Manual washing procedure
include but not limited  Machine washing procedure
to:
10. Documents may include  Stock in
but not limited to :  Stock out

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate ability in;
 Communication skills
 Operating laundry machine
 Cleaning procedures
 Manage of waste
 Documentation
 Identification of hospital equipment
 Observation of safety standards

©TVET CADACC 2019 95

Required knowledge
The individual needs to demonstrate knowledge of:
 Hospital instruments and equipment
 Types of Hospital linen
 Hospital layout
 Occupational Safety and Health Standards
 Inventory documents in housekeeping
EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.

1. Critical Assessment requires evidence that the candidate:

Aspects of 1.1 Identified and donned Personal Protective Gear
Competency 1.2 identified Housekeeping procedure
1.3 identified and gathered materials in housekeeping
1.4 Dusted surfaces and equipment
1.5 Performed Signage
1.6 Performed cleaning
1.7 Carried out laundry procedures
1.8 Documented and maintained registers
1.9 Disposed of waste
2. Resource 1the following resources must be provided
implications 2.1 Personal Protective Gear
2.2 Work place or assessment environment
2.1 OSHA copy
2.4 Student file
3. Methods of Competence maybe assesses through:
assessment 3.1 Portfolio assessment
3.2 Interview
3.3 Case studies/situation
3.4 Practical
4. Context of Competence maybe assessed on the job, off the job or a
assessment combination of these. Off the job assessment must be
undertaken in closely simulated workplace environment
5. Guidance Holistic assessment with other relevant units to the industry
information sector, workplace and job role is recommended.
for
assessment

©TVET CADACC 2019 96

©TVET CADACC 2019 97
 PERFORM OUTPATIENT AND INPATIENT SUPPORTIVE SERVICES
UNIT CODE: MED/OS/HSS/CR/03/5/A
UNIT DESCRIPTION
This unit specifies the competencies required to perform outpatient and inpatient
supportive services. It involves demonstrating the knowledge of planning and preparing
inpatient and outpatient supportive procedures, participating in triaging process,
supporting patient care activities, assisting in discharge process and performing home
based care procedures.

ELEMENTS AND PERFORMANCE CRITERIA

Elements Performance Criteria
These describe the key These are assessable statements which specify the required
outcomes which make level of performance for each of the elements.
up workplace function. Passive voice is used to describe performance criteria.
Active voice is used to
describe elements.
1. Plan and prepare 1.1 Protective gear is identified according to WHO
for inpatient and 1.2 Protective gear is used according to WHO
outpatient 1.3 Inpatient and outpatient procedures are identified
procedures
2. Participate in 2.1 Rapport with patient, healthcare providers as well as
triaging process their family members is created as per SOPs
2.2 Patients are escorted to the triaging area as per
SOPs and work place set up
2.3 Patient needs are identified and assessed as per
SOPs
2.4 Vital signs are taken as per the SOPs
2.5 Assistance in escorting of patients to the relevant
department is offered
2.6 Assistance in escorting clients and relatives to the
right destination within the hospital is done
3. Participate in 3.1 Patients to be admitted is received from the clinician
patient admission 3.2 Execution of admission instructions from the nurse
process or clinician is carried out.
3.3 Relatives are guided during admission as per work
place policy and SOPs
3.4 3.4 Assistance in orientating the patient to the
ward environment is carried out as per workplace

©TVET CADACC 2019 98

Elements Performance Criteria
These describe the key These are assessable statements which specify the required
outcomes which make level of performance for each of the elements.
up workplace function. Passive voice is used to describe performance criteria.
Active voice is used to
describe elements.
policy
4. Provide patient 4.1 Patient care activities are identified as per the
care activities workplace and WHO
4.2 Specific patient care procedures are performed as
per the SOPs
4.3 Patient beds are made as per the SOPs
4.4 Oral hygiene is performed as per the SOPs
4.5 Perineal hygiene is performed as the SOPs
4.6 Vital signs are taken and recorded as per the SOPs
4.7 Tube feeding is done as per the SOPs
4.8 Bed bathing is carried out as per the SOPs
4.9 Specimen handling is carried out as per the SOPs
4.10 Dental care assistance is offered as per instructions
given
4.11 Eye services assistance is offered as per
instructions given
4.12 Physiotherapy services assistance is offered as per
the SOPs
5. Participate in the 5.1 Patient to be discharged is identified s per work
discharge process place policy and SOPs
5.2 Discharge process supported in accordance with the
hospital guidelines
5.3 Patient escort after discharge is done s per work
place policy and SOPs
6. Perform home 6.1 Patient to be offered home based care is identified
based care 6.2 Required home based care procedure is identified
procedures 6.3 Required home based care procedure is performed
as per the SOPs
7. Evaluate patient 7.1 Outpatient and inpatient services are analysed as
care activities per the workplace quality policy

©TVET CADACC 2019 99

 Elements Performance Criteria
These describe the key These are assessable statements which specify the required
outcomes which make level of performance for each of the elements.
up workplace function. Passive voice is used to describe performance criteria.
Active voice is used to
describe elements.
7.2 Outpatient and inpatient incidences are identified
and addressed as per the organogram
7.3 Home based care activities are evaluated
8. Wind up patient 8.1 Recyclable material and equipment are stored as per
care activities the workplace policy
8.2 8.2 Used consumables are segregated and disposed
off as per the public health guidelines and
workplace policies

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance

Variable Range

1. Protective gear may  White coat

include but not limited  Gloves
to:
2. Inpatient and outpatient  Admission procedure
procedures may include  Measuring of vital signs
but not limited to:  Taking weight and height
 Bed making
 Bedbath
 Discharge process
3. Vital signs may include  Blood pressure
but not limited to:  Temperature
 Pulse
 Respiration
4. Admission instructions  Documentation details
may include but not  Work up tests

©TVET CADACC 2019 100

 limited to:  Initial deposits
 Personal items needed
 Medical orders
 Basic initial procedures; vital
signs, cannulation
5. Patient care activities  Bed bathing
may include but not  Oral hygiene
limited to:  Perineal hygiene
 Vital signs
 Tube feeding
 Bed making
 Specimen handling
 Physiotherapy procedures
 Dental care
 Eye care
6. Elimination equipment  Urinals
may include but not  bedpans
limited to:
7. Discharge instructions  Care after discharge
may include but not  Drug compliance
limited to:  Post discharge clinic schedules
 Health problems to watch
 Health messages on personal care
 Life style changes
8. Basic daily routines may  Bed making
include but not limited  Personal hygiene
to:  Monitoring of clinical parameters
 Taking of blood samples
 Medical examination
 Treatment of wounds
 Rehabilitative and therapeutic diagnostic
evaluation,
 Possible discharge and admission, lunch
service.

9. Home based care  Feeding

©TVET CADACC 2019 101

 activities may include  Bed bathing
but not limited to :  Ambulation
 Dressing
 Oral care
 Hygiene maintenance
 Turning the patient
10. Home-based care patient  Senile patients
may include but not  Elderly patients
limited to:  Chronically ill patients
 Disabled patients
 Immobile patients
11. Professional ethics may  Patients confidentiality
include but not limited  Honesty
to:  Trustworthiness
 Loyalty
 Respect for others
 Adherence to the law
 Doing good and avoiding harm to others
 Accountability
12. Types of specimen may  Blood
include but not limited  Urine
to:  Stool
 Pus swab
 Sputum
 Surgical drain fluids
 Tissue biopsies
13. Specimen containers  Blood bottle tubes
may include but not  Urine bottles
limited to:  Sterile container for sputum
14. Consumables may  Syringes
include but not limited  Needles
to:  Sutures
 Tubing
 Catheters
 Gloves
 Masks

©TVET CADACC 2019 102

  adhesives and sealants for wound dressing

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate ability in;
 Communication skills
 Interpersonal skills
 Observational skills
 Waste management
 Documentation
 Vital signs observations
 Infection prevention

Required knowledge
The individual needs to demonstrate knowledge of:
 Observation of vital signs
 Triaging
 Admission and discharge process
 Outpatient and inpatient procedures
 Patient safety and comfort procedures
 Universal professional ethics
 Hospital documents
 Infection prevention measures
 Methods of specimen collection
 Waste management
 Admission and discharge policy

EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Assessment requires evidence that the candidate:

Aspects of 1.1 Identified and Used protective gear

©TVET CADACC 2019 103

 Competency 1.2 Identified Inpatient and outpatient procedures
1.3 Identified patients to be triaged
1.4 Escorted patients to the triaging area
1.5 Took Vital signs
1.6 Offered escorting of patients to the relevant department
1.7 Assisted in escorting clients and relatives to the right
destination within the hospital
1.8 Identified Patients to be admitted
1.9 Executed of admission instructions from the nurse
1.10 Executed patient care activities
1.11 Evaluated outpatient and inpatient procedures
1.12 Assisted in guiding relatives during discharge process is
carried out as per workplace policy
1.13 Offered Assistance in orientating the patient to the ward
environment
1.14 Identified Patient to be discharged
1.15 Executed discharge instructions from nurse
1.16 Offered Assistance in the discharge process of a patient in
accordance with the hospital guidelines
1.17 Offered Assistance in escorting the patient after discharge
is done
1.18 Identified home based care
1.19 Perfumed home based care procedure
2. Resource The following resources must be provided
implications 2.1 Personal protective gear
2.2 Patient monitoring tools
2.3 Workplace policy
2.5 Work place or assessment environment
2.6 Universal code of ethics guidelines
2.7 Standard operating procedures
3. Methods of Competence maybe assessed through:
assessment 3.1 Portfolio assessment
3.2 Practical
3.3 Oral assessments
3.5 Written tests
4. Context of Competence maybe assessed on the job, off the job or a
assessment combination of these. Off the job assessment must be

©TVET CADACC 2019 104

 undertaken in closely simulated work[lace environment
5. Guidance Holistic assessment with other relevant units to the industry
information sector, workplace and job role is recommended.
for
assessment

©TVET CADACC 2019 105

 PERFORM MORTUARY TECHNIQUES
UNIT CODE: MED/OS/HSS/CR/04/5/A
UNIT DESCRIPTION
This unit covers competencies required to Perform Mortuary Techniques. It involves
competencies on wearing preparing and planning to undertake mortuary procedures;
perform body preparation procedures; evaluating mortuary procedures and winding up
mortuary procedures
ELEMENTS AND PERFORMANCE CRITERIA
Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements.
workplace function. Passive voice is used to describe performance criteria.
Active voice is used to
describe elements.
1. Prepare and plan to 1.1 Personal Protective gear is donned as per work place
undertake mortuary policy and SOPs
procedures 1.2 Mortuary procedure to be performed is identified s
per work place policy and SOPs
1.3 Requirements for mortuary procedure to be
performed s per work place policy and SOPs
1.4 Requirements are identified and gathered s per work
place policy and SOPs
2. Perform body 2.1 Dead body is received in line with s per work place
preparation policy and SOPs
procedures 2.2 Jewellery or property, removed from the deceased
whilst in the mortuary per work place policy and
SOPs
2.3 Body cleaning done in accordance to s per work place
policy and SOPs
2.4 Arterial embalming performed in accordance to the
facility procedures
2.5 Cavity embalming performed in accordance to the
HSS training manual and the facility set procedures
2.6 Cosmetic features are done in accordance to the
facility guidelines
2.7 Assistance in carrying out post-mortem procedure are
done in accordance with SOP and facility guidelines

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 Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements.
workplace function. Passive voice is used to describe performance criteria.
Active voice is used to
describe elements.
3. Evaluate mortuary 3.1 Mortuary procedures verified as per the SOP and
procedures workplace policy
3.2 Mortuary incidences identified are dealt with
according to s per work place policy and SOPs
4. Winding up 4.1 Body is discharged in line with the facility guidelines
mortuary 4.2 Mortuary and body fridges are cleaned in accordance
procedures to the WHO guidelines
4.3 Relevant documentation is completed and all
mortuary records are kept up to date
4.4 Communication is disseminated to relevant persons
4.5 Waste is segregated and stored for disposal

Range
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range

1. Personal protective gear  Gumboots

may include but not  White coat
limited to  Gloves
2. Documents or records  Admission register
may include but not  Discharge register
limited to  Mortuary register

3. Mortuary cleaning  Dusting

procedures may include  Damp dusting
but not limited to :  Freeze clean up

4. Mortuary procedures  Jik

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 requirements may  Soap
include but not limited  Surgical knives
to :  Autopsy weighing scales
 Postmortem needles
 Bone cutting forceps
 Rib shears
 Postmortem saws
 Dissecting scissors
 Wheel chairs
 Stretchers
 Drip stands
5. Body preparation  Embalming
procedures may include  Preparation for autopsy
but not limited to:  Dressing the body
 Positioning the body
6. Embalming procedures  Arterial embalming
may include but not  Cavity embalming
limited to:
7. Cosmetic procedures  Washing the body
may include but not  Shaving the body
limited to:  Applying facial make up

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate ability in;
 Communication skills
 Performing embalming procedures
 Cleaning procedures in the mortuary department
 Documentation
 Assisting in carrying out autopsy procedure
 Identification of postmortem procedures
 Observation of safety standards
 Manage mortuary waste
Required knowledge
The individual needs to demonstrate knowledge of:
 Autopsy tools

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  Mortuary layout
 Occupational Safety and Health Standards
 Mortuary documents
 Basic human anatomy
EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.

1. Critical Assessment requires evidence that the candidate:

Aspects of 1.1 Donned PPE for mortuary procedures
Competency 1.2 identified and gathered requirements for mortuary
procedures
1.3 Received deceased in accordance to the facility
guidelines and policy
1.4 Removed Jewellery or property from the deceased whilst
in the mortuary
1.5 Cleaned body
1.6 Performed arterial embalming
1.7 Perfumed Cavity
1.8 Carried out cosmetic features
1.9 Carried out post-mortem procedure
1.10 Completed relevant documentation
1.11 Secured deceased property
1.12 Prepared deceased for viewing/identification
1.13 Cleaned mortuaries and body fridges
1.14 Verified mortuary procedures
1.15 Reported mortuary procedure incidences
1.16 Discharged body
1.17 Segregated and stored mortuary waste
2. Resource The following resources should be provided:
implications 2.1 Personal Protective Gear
2.2 Work place or assessment environment
2.3 OSHA copy
2.4 Autopsy tools
2.5 waste disposal bins
3. Methods of Competence maybe assesses through:
assessment 3.1 Portfolio assessment
3.2 Case studies/situation

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 3.3 Practical
3.4 Observation
3.5 Third Party Reports
3.6 Written
4. Context of 4.1 Competence maybe assessed on the job, off the job or a
assessment combination of these.
4.2 Off the job assessment must be undertaken in closely
simulated workplace environment
4.3 Assessment shall be observed while tasks are being
undertaken whether individually or in-group
5. Guidance Holistic assessment with other relevant units to the industry
information sector, workplace and job role is recommended.
for
assessment

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 SUPPORT HOSPITAL CATERING SERVICES
UNIT CODE: MED/OS/HSS/CR/06/5/A
UNIT DESCRIPTION
This unit specifies the competencies required to support hospital catering services. It
involves planning and preparation procedures for hospital catering services, delivering as
well as monitoring and evaluating of hospital catering services. It also involves winding
up procedures for hospital catering services.

ELEMENTS AND PERFORMANCE CRITERIA

Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements.
workplace function. Passive voice is used to describe performance criteria.
Active voice is used to
describe elements.
1. Plan and prepare 1.1 Personal protective equipment are identified and
for hospital catering used as per Occupation Safety and Health (OSH)
services guidelines
1.2 Hospital catering services are identified as per
work place set up
1.3 Requirements for hospital catering services are
identified and gathered as per the catering services
1.4 Roles and responsibilities assigned for hospital
catering services are identified as per hospital
catering organogram and OSH Act
2. Deliver hospital 2.1 Hospital catering services are categorized for
catering services delivery as per work place set up and OSH
guidelines
2.2 Specific hospital catering service procedure is
followed as per work place policy and OSH
guidelines
2.3 Special client’s or unit’s needs are recognized and
attended to as per hospital catering policy and work
place set up

3. Monitor and 3.1 Specific hazards are identified according to OSH

evaluate hospital

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Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements.
workplace function. Passive voice is used to describe performance criteria.
Active voice is used to
describe elements.
catering services act and work place policy
3.2 Hazard indicators are monitored as per work
place set up and OSH Act
3.3 Risks are evaluated and categorized according to
OSH act and work place policy
3.4 Risk Control measures are identified and
implemented as per work place set up and OSH
Act
3.5 Specific wastage aspects are identified as per the
3.6 hospital catering service and work place policy
3.7 Specific wastage control measures are identified
and implemented as per work place policy and
OSH act
3.8 Hospital catering incident is identified and
reported to appropriate personnel as per hospital
catering services organogram
3.9 Hospital catering services are reviewed and
improved as per the work place policy and WHO

4. Wind-up hospital 4.1 Hospital catering equipment and tools are

catering services assorted and cleaned as per the OSH guidelines
and work place set up
4.2 Hospital catering unit is cleaned and cleared as
per OSH guidelines and work place policy
4.3 Waste is identified and stored for disposal as per
OSHA and work place set up
4.4 Recyclable materials are assorted and stored as
per manufacturer’s instructions, OSH guidelines
and workplace policy.
4.5 Hospital catering services are recorded as per
work place policy and work place set up

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 Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements.
workplace function. Passive voice is used to describe performance criteria.
Active voice is used to
describe elements.
4.6 Hospital catering services reports are prepared
and disseminated to relevant personnel as per the
catering organogram
4.7 Waste is disposed of in regard to WHO and
OSHA

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range

1. Personal protective  Gowns

equipment may  Gloves
include but not  Face Masks
limited to;  Boots
 Goggles
 Apron
 Head-caps
 Coverall
2. Hospital catering  Menu planning
services may  Meal planning
include but not  Producing meals
limited to:  Meal preparation
 Food procuring
 Meal serving

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 3. Requirements for  Food ingredient
hospital catering  Utensils
services may  Crockery
include but not  Trolley
limited to;  Kitchen wheelbarrow
4.
5. Roles and  Serving meals to patients and guests
responsibilities  Delivering meals to department offices
may include but not  Procure food
limited to:  Serving meals to the staffs
 Setting up staff lounge/cafeteria
6. Organogram may  An intuitive reflection of organization structure, one
include but not of the most common diagrams to illustrate the
limited to; relationships among departments, superiors, and
subordinates vividly and briefly.
 It is defined as a top-bottom, with icon list, flow-
diagram which can automatically increase the
vertical level.
7. Hospital catering  Procedure for meal preparation
service  Procedure for meal planning
process/procedure  Process for procuring food
may include but not  Cleaning procedure for utensils
limited to:  Food handling procedure
8. Special client’s or  Special patient’s diet
unit’s needs may  Special guest’s diet
include but not  Urgent departmental item
limited to:  Specialized Unit supplies
9. Hazards may  Physical
include but not  Chemical
limited to:  Physiological
 Psychological
10. Hazard indicators  Obnoxious smell
may include but not  Increased of incidents of accidents, injuries
limited to:  Increased occurrence of sickness or health
complaints/ symptoms
 Common complaints of workers related to OSH
 High absenteeism for work-related reasons

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 11. Hazard control  Eliminate the hazard (i.e., get rid of the faulty
measures may machine
include but not  Isolate the hazard (i.e. keep the machine in a closed
limited to: room and operate it remotely; barricade an unsafe
area off)
 Substitute the hazard with a safer alternative (i.e.,
replace the faulty machine with a safer one)
 Use administrative controls to reduce the risk (i.e.
give training on how to use equipment safely; OSH-
related topics, issue warning signages,
rotation/shifting work schedule)
 Use engineering controls to reduce the risk (i.e. use
safety guards to machine)
 Use personal protective equipment
 Safety, Health and Work Environment Evaluation
 Periodic and/or special medical examinations of
workers
12. Wastage aspects  Food spoilage
may include but not  Food Left overs
limited to:  Leaking water taps
 Faulty meters
 Faulty scales
13. Wastage control  Repair of faulty scales
measures may  Minimize costings
include but not  Budgeting
limited to:  Refreshing courses
14. Tools and  Kitchen wheelbarrow
equipment may  Detergents
include but not  Mopers
limited to:  Chopping boards and tables
 Utensils
 Crockery
 Sinks
15. Incident may  Falls
include but not  Cuts and injuries
limited to:  Burns and scalds
 Gas leakage

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REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
 Skills on preliminary identification of workplace hazards/risks
 Critical thinking skills
 Observation skills
 Coordinating skills
 Communication skills
 Interpersonal skills
 Troubleshooting skills
 Presentation skills
 Training skills
 Catering skills
 Digital skills

Required Knowledge
The individual needs to demonstrate knowledge of:
 Hospital catering services
 Principles and objectives of hospital catering services
 Hospital catering process
 Catering wastage aspects and challenges
 Recognizing patients’ dietary needs
 Food handling techniques
 Food spoilage and contamination
 Menu and meal planning
 Food safety and hygiene
 Meal preparation
 Hospital layout
 Hospital catering layout
 Catering equipment and requirements
 Hospital catering organogram
 Hospital policies - nutritional policy, catering policy, waste management policy
etc
 Co-ordination of catering work flow chart
 General OSH Principles
 Hospital catering issues and incidents

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  Occupational hazards/risks recognition
 OSH organizations providing services on OSH evaluation and/or work
environment measurements (WEM)
 National OSH regulations; company OSH policies and protocols
 Systematic gathering of OSH issues and concerns
 Company OSH and recording protocols, procedures and policies/guidelines
 Training and/or counseling methodologies and strategies
EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Assessment requires evidence that the candidate:

Aspects of 1.1 Identified and used Personal protective equipment
Competency 1.2 Identified and categorized Hospital catering service for
delivery
1.3 Identified and gathered requirements for hospital catering
services
1.4 Identified and executed roles and responsibilities assigned
for hospital catering services
1.5 Followed specific hospital catering service procedure
1.6 Recognized and attended to special client’s or unit’s needs
1.7 Identified specific Hazards and risks in hospital catering
services
1.8 Identified and implemented Hazard Control measures
1.9 Identified and implemented Specific wastage control
measures
1.10 Reviewed and improved hospital catering services
1.11 Assorted and cleaned Hospital catering equipment, tools
and units
1.12 Identified and stored waste for disposal
1.13 Assorted and stored Recyclable materials
1.14 Prepared and disseminated Hospital catering services
reports to relevant personnel
1.15 Disposed off hospital catering Waste
2. Resource The following resources should be provided:
Implications 2.1 Workplace or assessment location
2.2 OSH personal records

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 2.3 PPE
2.4 Health records
3. Methods of Competency may be assessed through:
Assessment 3.1 Portfolio Assessment
3.2 Practical or simulated demonstration
3.3 Interview/orals
3.4 Written
3.5 Case Study/Situation
3.6 Role plays
3.7 Observation/Demonstration
4. Context of Competency may be assessed on the job, off the job or a
Assessment combination of these. Off the job assessment must be undertaken
in a closely simulated workplace environment.
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

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 SUPPORT HOSPITAL STORE PROCEDURES
UNIT CODE: MED/OS/HSS/CR/07/5/A
UNIT DESCRIPTION
This unit specifies the competencies required to support hospital store procedures. It
involves planning and prepare for supportive procurement and inventory services,
performing supportive procurement, performing supportive inventory and storage
procedures, supporting hospital supplies distribution procedures, evaluating supportive
store procedures and winding up supportive facility store procedures.

ELEMENTS AND PERFORMANCE CRITERIA

Elements Performance Criteria

These describe the key outcomes which These are assessable statements which
make up workplace function. specify the required level of performance
Active voice is used to describe elements. for each of the elements.
Passive voice is used to describe
performance criteria
1. Plan and prepare for supportive 1.1 Protective gear is identified and
procurement and inventory donned
services 1.2 Materials are identified and
gathered
2. Perform supportive procurement 2.1 Medical supplies that need to be
replenished are identified
2.2 Support facility procurement
procedures
3. Performing supportive inventory 3.1 Identified hospital supplies to be
and storage procedures entered in the inventory
3.2 Entered medical supplies into the
inventory
3.3 Assist in removing unwanted
medical supplies from inventory
as per the SOP and hospital
guidelines
3.4 Hospital supplies are stored in
accordance with the SOP and
facility guidelines
4. Support hospital supplies 4.1 Departmental request orders are
distribution identified

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 4.2 Departmental request orders are
sorted
4.3 Departmental orders are
dispatched
5. Evaluate supportive store 5.1 Facility store procedures verified
procedures as per the workplace policy and
SOP
5.2 Facility store incidences are
identified and attended to
6. Wind up supportive facility store 6.1 Facility store documents are
procedures confirmed
6.2 Facility store documents are
maintained
6.3 Faculty store waste is segregated
and stored

Range
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range
1. Medical supplies  Consumables
may include but not  Reagents
limited to:  Drugs
 Linen
2. Procurement  Confirmation of what is supplied
procedures may  Identifying any problem with placed orders
include but not  Monitoring delivery of orders
limited to:  Receiving of goods
3. Unwanted hospital  Expired
supplies may include  Discontinued
but not limited to :  slow moving
 overstocked supplies

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REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate ability in;
 Communication skills
 Supplies identification
 Record keeping
 Stock taking
 Receiving of materials
 Issuing of materials
 Documentation

Required knowledge
The individual needs to demonstrate knowledge of:
EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.

1. Critical Assessment requires evidence that the candidate:

Aspects of 1.1 Replenished medical supplies
Competency 1.2 Entered identified hospital supplies to be in the inventory
1.3 Entered medical supplies into the inventory
1.4 Assisted in removing unwanted medical supplies from
1.5 Hospital supplies are stored in accordance with the SOP
and facility guidelines
1.6 Identified Departmental request orders are
1.7 Sorted departmental request orders
1.8 Confirmed Depart Facility store documents
1.9 Maintained facility store documents
1.10 Dispatched departmental orders

2. 2.Resource The following resources must be provided

implications 2.1 Communication Resources
2.2 Work place or assessment environment
2.3 Support
2.4 Stationery

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 2.5 student file
3. Methods of Competence maybe assessed through:
assessment 3.1 Portfolio assessment
3.2 Interview
3.3 cases studies/situation
3.4 Practical

4. Context of Competence maybe assessed on the job, off the job or a

assessment combination of these. Off the job assessment must be undertaken
in closely simulated workplace environment
5. Guidance Holistic assessment with other relevant units to the industry
information sector, workplace and job role is recommended.
for
assessment

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