LONG QUIZ LECTURE 6 : QUALITY MANAGEMENT LECTURE 7: SUPPLY CHAIN MANAGEMENT

Name: ___________________________________ Date: ________________ Subject and Time:

__________________________ Lecturer: _____________

Multiple Choice

1. This is a goal in supply chain management in an organization reduces the time required for

converting orders to cash.

a. improving visibility demand

b. improving quality

c. minimizing the time

2. This occurs the inspection and testing is necessary to identify problems and defects that need

corrections.

a. monitoring

b. testing

c. quality control

3. This refers to the process of acquiring the necessary goods, materials, or services required for

a business organization.

a. distribution

b. processing

c. procurement

4. Which cyclic method for continuous improvement of process execute the plan carry out the

activities, apply the best knowledge, pursue the desired purpose and goals.

a. do
b. plan

c. check

5. It is a network of supplier, manufacturing, assembly, distribution and logistics facilities that

perform the functions of procurement of materials, transformation of these material into

intermediate and finished.

a. retailing

b. production

c. supply chain

6. A system to satisfy the requirement of international standards with regard to quality.

a. ISO 9000

b. Product Quality Certification

c. Management Quality Certification

7. This is the heart of the supply chain management process, where the company uses its

machinery and labor to transform the raw materials of components it has received from its

suppliers into something new.

a. manufacturing

b. deliver

c. return

8. This is defined as a continuous effort by the management as well as employees of a particular

organization to ensure long term customer loyalty and customer satisfaction.

a. Total Quality Management

b. Production and Facility Management

c. Strategic Management
9. This process is often called reverse logistics, and the company must ensure it has the

capabilities to receive returned products and correctly assign refunds for them.

a. returns

b. plan

c. manufacturing

10. This element of TQM includes providing them with the necessary skills and knowledge to

perform their jobs effectively and contribute to the organization’s overall quality objectives.

a. integrated system

b. training

c. total employee commitment

11. According to Professor Douglas M. Lambert, this the integration of business process from

the end user through original supplier who provide products, services and information that

adds value for the customers.

a. supply chain management

b. production and facility management

c. total quality management

12. This TQM element requires the active involvement and commitment of all employees.

a. customer satisfaction

b. teamwork and quality chain

c. total employee commitment

13. This refers to a supply chain that has reached an optimal level of maturity and efficiency.

a. self-monitored supply chain

b. ripe supply chain

c. extended supply chain

14. This is a group of workers who do the same or similar work, who meet regularly to identify,

analyze and solve work-related problems.

a. discouraged workers

b. quality circle

c. labor unions

15. This refers to the series of activities involved in sourcing and delivering raw materials or

components to a manufacturing or production facility.

a. extended supply chain

b. raw supply chain

c. internal supply chain

16. This benefit of quality circle that employees are actively contributing to problem-solving

and improvement initiatives can lead to increase in ______________ as employees see the

positive impact of their efforts.

a. health work environment

b. job satisfaction

c. organizational benefits

17. The design, the alignment, the integration of the companies on the supply chain and the

coordination between these services are all for the customers.

a. co-operation

b. service orientation/services to customers

c. partners to build and maintain long-term relationships

18. This is a methodology for eliminating defects (driving toward six deviations between the

mean and the nearest specification limit) in any process - from manufacturing to transactional

and from product service.

a. just-in-time

b. job process order

c. six sigma

19. It provides value to the customers while being competitive.

a. system orientation

b. improving visibility demand

c. competitiveness and efficiency

20. In 5S system, it involves creating and implementing standardized work practices.

a. seiri/sort

b. seiton/set

c. seiketsu/standardise

21. It has become a major commitment throughout all facet of industry.

a. ISO Certification

b. Supply Chain Management

c. Total Quality Management

22. In Kaizen, this refers to the concept of change or action of making improvements.

a. kai/change

b. zen/ good

c. igikai
23. It refers to the flow of materials, information, and activities within an organization.

a. self-monitored supply chain

b. extended supply chain

c. internal supply chain

24. In Kaizen, this refers to the concept of change or action of making improvements.

a. quality management

b. firm’s purpose BONUS!!!!!!!

c. company’s vison and mission

25. It expands beyond the boundaries of a single organization and encompasses all the entities

involved in the flow of goods, services, and information from suppliers to customers.

a. raw supply chain

b. ripe supply chain

c. extended supply chain

26. This involves systematically observing and overseeing processes, activities or outputs to

ensure they conform to the planned requirements.

a. prototyping

b. monitoring

c. quality test

27. This is required among the channel members for planning and monitoring processes of

sharing information for an effective supply chain management.

a. integrated behavior

b. mutually sharing information

c. mutually sharing channel risk and rewards

28. A series of interrelated activities that transforms inputs to outputs, often the aim of adding

values.

a. procedures

b. processes

c. improvement

29. It involves s series of manufacturing or production activities, such as assembly, fabrication,

refining, packaging, or any other value-adding processes specific to the industry or product.

a. procurement

b. processing

c. distribution

30. A detailed step-by-step instruction on how to perform a particular task or process within

an organization.

a. process

b. procedures

c. improvement

31. This refers to the activities involved in delivering finished goods or products from the

production facility to the end customers or users.

a. distribution

b. processing

c. procurement

32. This refers to the desires and requirements of customers for specific products or services.

a. information and communication

b. competition

c. consumer demand
33. This refers to a supply chain where the organization takes responsibility for monitoring and

ensuring compliance with ethical, social, and environmental standards within is own

operations.

a. ripe supply chain

b. extended supply chain

c. self-monitored supply chain

34. This features of supply chain management the integration of stakeholders from supplier to

customers.

a. integrated behavior

b. mutual sharing information

c. mutually sharing channel risk and rewards

35. This essential features of supply chain management that similar or complimentary co

ordinated activities performed by firm in a business relationship to produce superior mutual

outcomes or singular outcomes that are mutually expected over time.

a. integration of processes

b. co-operation

c. mutual sharing channel risk and rewards

36. This objective in supply chain management, the efficient supply chain improves visibility of

demand by each one of the partners.

a. improving quality

b. improving visibility demand

c. improving pipeline visibility

37. In supply chain management process, this processes where it usually begins with planning

to match supply with customer and manufacturing demands.

a. plan

b. source

c. manufacturing

38. In supply chain management process, products are made and sales are finalized, a company

must get those products into the hands of its customers.

a. delivery

b. returns

c. source

39. In the factors influencing supply chain management, this represents the rivalry among

organizations in the marketplace.

a. globalization

b. consumer demand

c. competition

40. In the factors influencing supply chain management, this refers to ecological and

sustainability considerations within supply chain management.

a. environment

b. information and communication

c. government regulation

41. In the factors influencing supply chain management, an organization must comply with

relevant regulations and ensure that their supply chain practices align with legal requirements.

a. government regulation

b. globalization

c. information and communication

42. In the factors influencing supply chain management, refers to the increasing

interconnectedness and integration of economies and markets worldwide.

a. competition

b. globalization

c. consumer demand

43. In which operation framework in supply chain management, it involves detailed planning

and execution of various tasks, including production and distribution planning, demand

forecasting, sourcing coordination, inbound and outbound operations, order promises, and

managing transit damage cases.

a. strategical level

b. operational level

c. tactical level

44. In which operation framework in supply chain management, it involves optimizing network

structures of warehouses and facilities, fostering vital relationships with suppliers and

customers for improved communication and operational efficiencies.

a. strategical level

b. operational level

c. tactical level

45. In which operation framework in supply chain management, it includes managing

contracts, procurement decisions, production choices like contracting, scheduling, and process

planning, along with inventory control regarding quantity, location, and quality.

a. strategical level

b. operational level

c. tactical level
46. In quality management process, the examination of data and information to identify trends,

patterns, and insights that can be used to make informed decisions about quality

improvements.

a. testing

b. control

c. analysis

47. In quality management process, this refers to the metrics or indicators used to assess the

performance or characteristics of a process, product or service.

a. measures

b. monitoring

c. audit

48. In quality management process, it the degree to which objectives are achieved, and the

extent to which planned activities are realized.

a. objectives

b. effectiveness

c. improvement

49. In the stages of quality assurance, this perform the comprehensive quality testing on the

product to identify and address any issues or defects.

a. product pilot test

b. quality test

c. customer approval

50. In the stages of quality assurance, this is the first step that involves gathering and

comprehending the requirements and expectations of the customers.

a. designing the product

b. define the objectives

c. understanding the customer needs