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Suggestion and Recommendation

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Mohamed Ahmed Abdelaty
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19 views

Suggestion and Recommendation

Uploaded by

Mohamed Ahmed Abdelaty
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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:Suggestion and Recommendation

Toyota needs to increase necessary client service needs, particularly direct lines for •
easier
.Access to client service representatives
Toyota also needs to increase necessary client service's needs, such as timely •
.response and higher delivery of services designed to maintain client loyalty
Toyota should make use of its goodwill reserves to win back its customers' lost •
.loyalty
Toyota must also create and implement a thorough client communication strategy. •
To address the issues raised by the recall and the decline in trust, effective
.client Communication will be essential

Toyota needs to have a strategy in place that is supported by guaranteed quality in •


order to attract both current and potential customers. rivals of Toyota like Nissan,
Hyundai, Ford, and other companies offered financial incentives to Toyota
customers who switched brands, a strategy that was very effective. However,
.financial incentives will only be successful in the short term

Toyota should continue to work together to improve its management •


structure and increase the value of the company

Toyota should improve the geographic point and variety within the usage of •
human resources and make an effort to cultivate international human resources in
.order to enable consolidated management on a global scale

Over the previous five years, Toyota has outperformed the industry and •
increased its market share. Growth in the US could be supported by a move toward
more compact, more fuel-efficient cars, which Toyota will produce at a relatively low
.cost

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