KEY FACT STATEMENT

Key Fact Statement (KFS) is to be read along with the CARD MEMBER AGREEMENT
and The Most Important Terms and Conditions (MITC) of Federal Bank Credit Cards
for complete understanding. The KFS is subject to change.
Refer www.federalbank.co.in for details.

I. Fees and Charges

• Joining Fee, Annual Fee and Add on Card Fees:

Federal
Bank Joining
Annual Fee Fee for Add on Card
Card Fee
Variant

Rs. 100/- per card + GST

Signet NIL NIL
(Maximum 4 cards)

Rs. 100/- per card + GST

Imperio NIL NIL
(Maximum 4 cards)

Rs. 100/- per card + GST

Celesta NIL NIL
(Maximum 4 cards)

Wave NIL NIL NIL

*No Joining fee, No Membership fee for customers onboarded with effect from 3rd April
2023.
• Finance Charges:

ATM Cash
Federal
Withdrawal /
Bank Card Interest Charges
Cash Advance
Variant
fees

*The change will be applicable from 20th August

2024.

Average Monthly Annual Percentage

Balance for last Rate (APR %)
Quarter
Signet
less than Rs. 50,000* 45.00% (3.75% per 2.5% of amount
Imperio month)* withdrawn or Rs.
500 whichever is
Celesta Rs. 50,000 - 3,00,000 32.28% (2.69% per
higher
month)
Wave
Rs. 3,00,001- 20.28% (1.69% per
10,00,000 month)

More than Rs. 8.28% (0.69% per

10,00,000 month)

• Other Charges

Late Payment Charges Outstanding balance Late Payment

after the due date Charges (Rs.)
Rs.0-250 Rs.0
Rs.251- 1000 Rs.250
Rs.1001-5000 Rs.500
Rs.5001-25000 Rs.1,000
Rs.25001&above Rs.1,250
Cheque returns or Dishonour or 2% of Payment amount subject to minimum of
Auto-debit Reversal Rs. 450/-
Outstation Cheque Cheque value up to Rs 5,000 – Fee will be Rs
Processing Charge 25/-
 Cheque value above Rs 5,000 - Fee will be Rs
50/-
Minimum Amount Due (MAD) Minimum Amount Due (MAD) is calculated as
5% of Total Amount Due (subject to minimum
of Rs. 200/-), new EMI debits for the month or
any previously unpaid EMI debits + GST + Fee.
Variant Forex Mark up (%)
Signet 3.5
Foreign Currency Transactions
Imperio 3.5
Celesta 2
Wave 3.5
Dynamic currency conversion fee Variant Forex Mark up (%)
Signet 3.5
Imperio 3.5
Celesta 2
Wave 3.5
Terms & Conditions

(1) DCC shall be applicable only if the

international transaction occurs when the
country of the merchant outlet location, ATM or
branch is outside India, regardless of the Card
Holder’s location when the transaction occurs.

(2) The Card Holder will have the option to

accept or decline DCC, prior to the merchant/
ATM / branch processing the transaction and the
Card Holder shall make an active choice on the
DCC option.

(3) The Card Holder shall provide consent for

the DCC transaction after confirming
acceptance of the disclosure information
including and not limited to (i) the amount of
goods or services (including taxes) shown in
merchant’s local currency with currency code
(ii)exchange rate/ mark -up (iii) Total transaction
amount in DCC currency (iv) currency symbol
code of the offered DCC transaction amount
disclosed to the Card Holder.

(4) Upon completion of DCC transaction, the

Card Holder will be issued by the merchant/
 ATM/ branch, as the case may be, with a
transaction receipt containing the details of
transaction currency, transaction amount,
transaction charged etc.

Loan Processing Pre-Closure Mode of Credit Card EMI facility:

Charges At the time of transaction through merchant
outlet (POS machine), online transactions and
Post transaction via Fed Mobile/ Fed Net and
contact centre:
1% or Rs. 99, whichever is higher, on the
transaction amount plus GST at applicable rates
would be chargeable.
A foreclosure charge of 3% + GST of the
remaining principal amount plus GST at
applicable rates will be charged if the Credit
Card EMI is closed before the completion of the
EMI-tenure. Only
However, EMI facility through POS is not
applicable for any card in virtual format.

Points to note for pre-closure:

1. The Card Member may cancel the EMI facility

within 7 days from the date of EMI booking by
calling the contact centre. In case of
cancellation, the original transaction amount
which was converted into EMI shall be debited
back to the customer account and all charges
relating to such EMI conversion shall be
reversed, but only if the Card Member has called
up within 7 days from the date of EMI booking.
2 If the Card Member calls the contact centre
after 7 days of EMI booking date, in such cases
the EMI can be cancelled however the
associated charges would not be reversed.
3. If the booked EMI is statemented, then in such
cases PF / Foreclosure / any other applicable
charges can be reversed if the same is within
7days of EMI.
4. Foreclosure with reversal of all charges
(within 7 days) of only 1 EMI transaction per
quarter is permitted per Card Member.
 Fuel Transaction Surcharge 1% surcharge waiver on spends between
Rs.400/- to Rs.5000/- on all petrol pumps in
India for Imperio and Celesta category up to
Rs.150/- per month.
Fee for Cash Payment Rs. 100/-
Reissue of Lost, Rs. 200/-
Stolen or Damaged Card
Wallet loading charges A fee of 1% of the transaction amount will be
levied on wallet load transactions, along with
the applicable taxes.
Rent Payments
With effect from 1st April 2023, a fee of 1% of
the total transaction amount will be levied on
rental transactions, along with the applicable
taxes.

• Interest Free Period:

The interest free credit period could range up to 48 days subject to the scheme
applicable on the credit card and the submission of claims by the merchant.

For a statement for the period from Jan 15 th 2021 to Feb 14th 2021 the payment due
date would be Mar 2nd, 2021.

Assuming that you have paid your Total Amount Due of the previous month statement
by the payment due date, the grace period would be:

1. For a purchase dated Jan 16th, 2021, the interest free grace period is from Jan
16, 2021 to Mar 2nd, 2021, i.e. 46 days.
2. For a purchase dated Feb 14th, 2021, the interest free grace period is from Feb
14th2021 to Mar 2nd, 2021, i.e. 17 days.

Thus, the grace period can vary depending upon the date of purchase. This period will
be free of interest only if all previous dues are paid in full and there is no unpaid
balance carried over from previous months However, if the Total Amount Due is not
paid by the payment due date, then there will be no interest free period. For cash
advances, interest is charged from the date of the transaction until the date of
payment.

• Finance Charges:
 Interest Charges are paid at monthly percentage rate on all transactions from the date
of transaction in the event of the Card member choosing not to pay his balance in full,
and on all cash, advances taken by the Card member, till they are paid back. Interest
charges, if payable, are debited to the Card member’s account till the outstanding on
the card is paid in full.When the customer carries forward any outstanding amount or
availed Cash Advance, a finance charge calculated by average Daily Balance Method
will apply to balances carried forward and to fresh billings.If a card holder avails the
revolving credit facility of the Federal Bank Credit Card and hence chooses to pay an
amount less than the total amount due reflected in the monthly billing statement, the
entire outstanding amount would attract interest charges and all new transactions will
also attract interest Charges till such time as the previous outstanding amounts are
repaid in full. Revolving credit is a type of credit that does not have a fixed number of
payments, in contrast to instalment credit.

The following illustration will indicate the method of calculating interest charges: In the
table given below, it has been assumed that the Total Amount Due of the previous
month statement has been paid on the payment due date and there is no outstanding
amount. The statement date is 15th of every month. Given these assumptions, interest
will be calculated as below.

Example:

Amount
Particular
(Rs.)

Purchase on Jan 14, 2021 10,000

Total Amount Due on statement dated Jan 15, 2021 10,000

Minimum Amount Due on statement dated Jan 15, 2021(5%) 500

Payment due date - Feb 2, 2021

Purchase on Feb 10, 2021 4,000

Payment received on Feb 13, 2021 7,500

Interest Calculation @ 3.75(Total interest charged in the statement dated 15th Feb)

a) Interest on Rs. 10,000 for 30 days (from Jan 14 to Feb 12) 375

b) Interest on Rs. 2500 for 3 days (from Feb 13 to Feb 15) 9.38

c)Interest on Rs. 4000 for 6 days (from Feb 10 to Feb 15) 30.00
 d)Late Payment Fee debited on 05th Feb 2021 600

e) GST will be applicable on interest charges and Late Payment Fees 177.4

f) Total Charges Payable on 15th Feb (a+b+c+d+e) 1191.78

Total Amount Payable on due date Mar 3, 2021 (Principal amount of

7691.78
Rs. 6500+ Total charges payable(f))

Charges in case of Default: In case of default, interest charges may increase up to a

maximum of 3.75% per month (45.00 % per annum).

II. Credit Limit, Available Credit Limit and Cash Withdrawal Limits

Credit Limit means the maximum limit up to which you are authorized to spend on your
Credit Card. If you opt for availing international transactions at the time of applying for
the Card, the Credit Limit for international transactions will be the same as the
maximum limit. The available Credit Limit at the time of generation of each monthly
statement is provided as a part of the said statement. Cash Limit forms a subset of
your Credit Limit. The Bank will review your Card Account periodically and may
decrease your Credit and Cash Limit based on internal criteria without prior notice to
you. If you seek to have your credit limit increased, you can do so by writing to the
Bank and providing financial documents declaring your income. If you wish to disable
international transactions or increase/decrease the Credit Limit for international
transactions, then you can contact the Bank's Customer Contact Centre for the same.
Basis your specific request for increase in your Credit Limit, the Bank may consider
the limit enhancement/Product upgrade at its sole discretion.

III. Billing:

A. Billing Statement:

Federal Bank will send the Card member a monthly statement showing the payments
credited and the transactions debited to the Card member’s account since the last
statement. The Bank will mail a statement of transactions in the card account every
month on a pre-determined date, to the mailing address on record with the Bank. If
balance outstanding is less than Rs. 200/- and there is no further transaction pending
billing since the last statement, no statement will be issued.

Periodicity and Mode of sending statement:

All Card Members will be billed on a monthly basis for all charges incurred by the use
of the Card and for all charges applicable to the card account. The billing statement
will be shared over email, on a monthly basis to customers. If the bill amount is less
than Rs 200/-, the statement will not be generated.

B. Minimum Amount Due:

Minimum Amount Due (MAD) is calculated as 5% of Total Amount Due (subject to

minimum of Rs. 200/-), new EMI debits for the month or any previously unpaid EMI
debits + GST + Fee. In the event the Card Member deposits part of the Total Payment
Due or the MAD (not less than the MAD under any circumstance), the balance
outstanding amount payable shall be carried forward to subsequent Statements. This
amount will attract interest Charges until the date of full and final payment. Please note
that paying only the Minimum Amount Due every month will result in the repayment
stretching over a long period with consequent interest payment on Card Member’s
outstanding balance. The interest charges will depend on the balance maintained by
customer in the savings account for the last quarter.

C. Method of payment:

NEFT/IMPS: If the Card Member holds a Savings Account with any bank he or she
may pay online via Mobile banking or Internet Banking through
1. Federal Bank Website. Just log on to www.federalbank.co.in
2. Adding Beneficiary details of Credit number and transferring the amount directly
Name: Name on the card
Bank Name: Federal Bank
Account No.: Card No
IFSC: FDRL00CARDS
Branch Location: Aluva

Auto Debit:

If the Card Member holds a Savings Account with Federal Bank, he/she may pay
directly through the Savings Account by giving an instruction in writing to debit the
payment from such account every month on the payment due date.

Cheque / Draft:

Draw a cheque or draft favouring “Federal Bank Credit Card No.

XXXXXXXXXXXXXXXX" and drop it in to the collection box or give it over the counter
at Federal Bank branches. Outstation cheques / drafts i.e. cheques / drafts payable at
cities other than specific cities (list of such specific cities as decided by the Bank from
time to time, is available on request) may attract a processing fee.

TAT for clearance of Federal Bank cheque – 1 working day.

TAT for clearance of another bank cheque – 3 - 5 working days based on realisation

Cash:

The Cardholder may deposit cash at any of the branches of Federal Bank towards the
Card payment. Such payments at branches would attract a fee of Rs. 100 per payment
transaction.

Payment Gateway: Customers can pay their Credit Card bills from other Bank
accounts using Payment Gateway portal available in Bank’s website under Credit
cards->Pay credit card bills-> Pay via PG (Click here for PG portal).

TAT for fund settlement: Up to 3 working days

For more details, kindly visit : Credit Card Payments- Pay your credit card bill online|
Federal Bank

D. Termination/Revocation of the Card Membership:

The Card Member may at any time choose to terminate the Card Account with or
without giving any prior notice. For avoiding misuse, it is advised to cut the Credit Card
into four pieces ensuring that the hologram and magnetic strip are destroyed
permanently. The Card Member may terminate the Card membership at any time by
writing to “The Federal Bank Ltd, 2nd Floor, Parackal Towers, Ops – Cards & Account
Services Department, Parur Junction, Aluva, Ernakulam, Kerala, India, 683102”by
indicating the complete Card number. The card member may also request for
cancellation of credit card through Fed Mobile, Fed Net or Bank’s contact centre. The
termination shall only be effective once Federal Bank receives the payment of all
amounts due and outstanding in respect of the said Card Account.

In the event of a credit card program closure or at the time of renewal of credit card,
Federal Bank Limited at its sole discretion reserves the right to provide a card type
that is different from the existing card type held by the card member. The credit limits
and cash limits on any credit card at any point in time are as per sole discretion of
Federal Bank Limited.

The card application shall continue to be valid for any replacement card provided at
the time of closure/renewal.

E. Loss/Theft/Misuse of Card:

In case of loss/theft/misuse of the Card, it must be reported immediately to Federal

Bank either by calling Customer Care on 1800 420 1199 or via Mobile Banking/Inter
banking from your registered mobile number only. The Bank shall thereupon suspend
the Card. The Card Member is advised to file an FIR with the local police station so
that the Card Member can produce its copy whenever requested by the Bank. The
Card Member shall be primarily responsible for the security of the Card including theft
and for the transactions using the Card. The Card Member shall not be liable for any
transaction/s made on the Card post reporting its loss/theft/damage. However, in case
of any dispute relating to the time of reporting such loss/theft/damage and/or
transactions made on the Card post reporting of the loss/theft/damage/misuse, the
Bank reserves the right to ascertain such time and or the authenticity of the disputed
transactions.

Federal Bank reserves the right to block the Credit Card on suspected risk of
compromise in order to protect the interest of the Card Member and to avoid misuse
in any manner on the Card Account. The Card Member shall not be able to use the
blocked Card for any transaction/s and shall receive a replacement Card within 7
(seven) working days. In the event, the Card Member, after being informed by Bank
of the probable fraud risk, still requests to unblock the Card, Federal Bank shall not
stand liable or responsible in any manner for any fraudulent transactions reported to it
thereafter on account of fraudulent usage of the Card or otherwise.

F. Billing Disputes Resolution:

In the event the Card Member disagrees with the charges indicated in the statement,
it should be communicated to Bank by calling Customer Care on 1800 420 1199 within
30 days of receipt of the statement, failing which it would be construed that all charges
indicated in the statement are accepted by you.

G. Postal Address of the Bank:

The Federal Bank Ltd, 2nd Floor, Parackal Towers, Ops – Cards & Account Services
Department, Parur Junction, Aluva, Ernakulam, Kerala, India, 683 102

H. Customer Contact Centre:

Customers from India shall dial the Toll-free number 1800- 425 -1199 or 1800-420-
1199 and customers from abroad shall dial +91-484- 2630994 and mail to
[email protected] to avail the services of our Contact service.

G. Grievance Redressal Complaint/Escalation:

First level (Grievance Redressal Officer)

In the event you are not satisfied with our services, you may register your grievance
by dialling our toll-free number 1800-420-1199/1800-425-1199/0484-2630994 (for
abroad calls) or email to [email protected]
Second Level (Principal Nodal Officer)

If you are not satisfied with the resolution provided, Please forward your concern
to [email protected] with complaint details.

For more details, visit Grievance Redressal - Complaint Form | Banking Ombudsman
Scheme (federalbank.co.in)

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