AKHIL SHARMA

DIRECTOR, TECHNOLOGY CONSULTING, EY INDIA

Email: [email protected] | Mobile: +91 9811038350 | linkedin.com/in/akhilsharma6
Address: P6/1 DLF City Phase-2, Gurugram-122002, Haryana, India

ABOUT ME PERSONAL DETAILS

As a transformation leader, my vision is to enhance the lives of millions Gender Male
through technology by delivering efficient, sustainable, and high-quality Nationality Indian
services, accessible anytime and anywhere. DOB 6 Sep 1983
Passport Y8064162
IT leader with 19 years of global experience in leading diverse digital
VISA US Business B1 (Valid)
technology portfolios across banking, financial services, wealth & asset
Location Gurgaon, Haryana, India
management, payments, healthcare, manufacturing, ecommerce & retail.
Experienced in setting up high performing teams and leading multiple
accounts of more than 400 FTE. I have expertise in creating roadmaps, INDUSTRY EXPERIENCE
RFPs, and process improvement plans, along with developing digital ▪ Banking & Financial Services (BFS)
transformation strategies that align with an organization’s goals, needs, ▪ Wealth & Asset Management (WAM)
and vision. I focus on raising service standards to build and maintain ▪ Payments
strong client and business relationships. My core proficiencies include ▪ Retail, Ecommerce & QSR
problem-solving, decision-making, analytics, impactful communication,
▪ Healthcare
dynamic presentation prowess for driving change and infusing innovative
ideas to increase business value, margins & productivity. I have managed ▪ Manufacturing
clients from US, UK, Australia, EMEA, and Asia.
CORE COMPETENCIES
EDUCATION ▪ Account Management
Advanced PGDM, Operations (1st Div) IMT, Uttar Pradesh, 2011 – 2013 ▪ Business Development
B.E. Computer Science & Engg (1st Div) RGPV, Madhya Pradesh, 2001 – 2005 ▪ Digital Transformation
▪ Digital Marketing
WORK EXPERIENCE ▪ Strategic Planning
▪ Financial Management
1. Ernst & Young India (Jan 2023 – Present) ▪ Profit & Loss (P&L)
▪ Program Management
Director, Technology Consulting (Jan 2023 – Present)
▪ Change Management
Domain: BFSI ▪ Risk Management
Clients 1. One of the leaders in wealth & asset management and retirement ▪ Vendor Management
offering expertise to institutions, individuals, and their advisors ▪ Stakeholder Management
Clients 2. Financial group providing clients with asset management and finance, ▪ Platform Management
banking, advisory and risk and capital solutions ▪ Sales Management
Clients 3. Creators of the Credit Intelligence Suite, the industry’s first ML- ▪ Client Relations
powered, data-driven technology that gives commercial lenders a 360-degree ▪ Costing & Budgeting
view of their borrowers
▪ Release Management
Clients 4. One of the world's largest asset management firms, overseeing diverse ▪ Team Management
client assets and implementing strategic financial solutions ▪ Requirement Gathering
Clients 5. One of the leading international banking institutions, providing
comprehensive financial solutions and services to diverse clientele CERTIFICATIONS
▪ LLMs Mastery
Responsibilities include, but are not limited to:
▪ PMP, PMI (Renewed)
▪ Consulting to businesses for technology transformation programs
▪ Forming & Managing a team of 400+ FTE across engineering ▪ Coaching Mastery, RBS
functions like PM, BA, Frontend, Backend, DevOps, Data, QA, Cloud & ▪ PRINCE2 Foundation, Axelos
more ▪ Core Java Platinum
▪ Work with Pre-sales, Sales and Business teams to develop business ▪ Agile Scrum PO Certification
proposals, RFIs/RFPs for new and existing clients ▪ Agile Scrum Master Certification
▪ Identify business opportunities with current and potential ▪ TOGAF®9
customers
▪ ITIL®V3 2011
▪ Delivery management of fixed price and T&M projects for the entire
account from EY India ▪ PAHM®
▪ Handle the entire P&L for the accounts to maintain higher margins ▪ DB2 9 for z/OS
▪ Responsible for regular account engagement journey ▪ IBM WebSphere MQ V7
▪ Manage engineering resources through MSA & SOW requisitions
▪ Performance reviews, appraisals, and career development plan of
the team members
▪ Building strong relationships with the clients AWARDS
▪ Monitor the ongoing engagement usage and performance ▪ A-Team, 2021
▪ Improve the client satisfaction score
▪ LOV Serving Customer, 2018
2. Nagarro India (Oct 2019 – Jan 2023) ▪ LOV Working Together, 2017
▪ A Big Thank-You Award, 2014
Associate Director, Global Delivery (Oct 2019 – Jan 2023) ▪ OM Team Of The Year, 2010
Domain: Retail QSR ▪ ITO Team Of The Year, 2009
▪ Instant Recognition, 2008
Client: One of the leaders in providing retail & ecommerce ordering solutions,
including web and mobile ordering, delivery, in-store kiosks, marketing, and data ▪ Spot Award, 2008
science solutions to brands across the globe. ▪ OT IT Cert. of Recognition, 2007
Major Projects: Responsive Web App & Mobile Apps for multiple brands in US,
EMEA & Asia TECHNICAL SKILLS
Technologies used: React, Angular, Java, Python, JavaScript, Typescript, Ionic, Web & Mobile Apps, Angular, React,
Cloud, AWS, Kubernetes Core Java, Dot Net, Mainframes,
Middleware, ESB, Webservices,
Responsibilities include, but are not limited to: COBOL, JCL, CICS, MRO, VSAM, DB2,
▪ Forming and Managing a team of 100+ FTE across engineering IMS/DB, SQL, MQ, XML, OPC, CA7,
functions like PMO, Frontend, Backend, CMS, DevOps, QA, Data WSDL, CSS, PHP, MySQL, Chatbots
Sciences
▪ Develop IT strategies to achieve productivity and profitability SOFTWARE & TOOLS
▪ Work with Pre-sales, Sales and Business Analysts to develop
Cloud AWS, Jenkins, SonarQube,
business proposals, RFPs for new and existing projects
UCD, Bitbucket, Atlassian Jira,
▪ Identify business opportunities with current and potential
Atlassian Stash, Atlassian Bamboo,
customers
Atlassian Confluence, Zephyr, MS
▪ Delivery management of fixed price and T&M projects for the entire
Project, HP Quality Center, HP
account from Nagarro India
Service Desk v4.5, MS Office, MS
▪ Responsible for regular account engagement journey
Visio, PHP Designer 8, Gentran
▪ Manage vendor staff (100+ FTE) through MSA & SOW requisitions
Integration Suite, WebSphere DI, EDI,
▪ Develop services roadmap and manage multiple application releases
WAMP Server, Eclipse, IBM IIBv9, IBM
▪ Reporting, and communication via dashboards to executive
WMBv8, DataPower, IBM WSRR,
leadership team
Slack, Smartsheets, HubSpot, SEO,
▪ Performance reviews, appraisals, and career development plan of
Google Search Console, Google
the team members
Analytics, Planview 11, Oracle
▪ Building strong relationships with the client and their customers
PeopleSoft, Oracle OCM, ServiceNow,
▪ Monitor the ongoing engagement usage and performance
TeamCity, Copilots, RPA
3. The Royal Bank of Scotland Group (July 2010 – Oct 2019)
DESIGN PATTERNS
Client: One of the leading banks of UK offering personal and business banking, Microservices, Service Oriented
private banking, insurance, and corporate finance, through its offices in Europe, Architecture (SOA), Middleware, EDI,
US and Asia. XML, MVC
Platform/Development Manager (Aug 2014 – Oct 2019)
Domain: BFS, Enterprise Services DELIVERY MODELS
▪ Agile Scrum
Major Projects: DevOps CI/CD Automation, Open Banking, Payment
Transformation, Currency Pay, Strategic Account Opening ▪ DevOps
Technologies used: IIB, WMB, Java, Datapower, WSRR, Python ▪ V-Model
▪ Waterfall
Project Manager (May 2011 – Aug 2014)
▪ Kanban
Domain: BFS, Core Banking Systems ▪ AMS
Major Projects: Payments Transformation – SCALE/AI, W&G Core Accounting &
Clearing, SEPA DD Claims Accounting Interface, Rainbow Separation & WORKSHOPS & TRAININGS
Segregation, VPD Cross Entry Extracts
Technologies used: IBM Mainframes, Java ▪ Lead Thinking
▪ Agile Certified Practitioner (ACP)
Responsibilities include, but are not limited to: ▪ People Leadership Development
▪ Build platform roadmaps and strategies aligning with organization Program (PLDP)
business goals and vision ▪ Microsoft Project (MSP)
▪ Manage a team of tech specialist, tech leads, designers & ▪ GenAI
development resources as required to achieve the program &
platform objectives
▪ Manage end to end project deliveries for Core Banking & Shared
Services, Payment systems viz. Enterprise Services, Cheque
Clearing, Core Accounting
▪ Manage product backlog through value-based prioritization, version
& release management and develop services roadmap
▪ Manage project initiation, planning, scope, estimation, costing &
budgeting, forecasting, P&L, risk, milestones, resourcing,
scheduling, change requests & implementation
▪ Manage contractors, supplier, and vendor staff through SOW
requisitions via Planview and OCM application
▪ Build strong relationships with the suppliers and vendors and
monitor the ongoing supplier usage and performance
▪ Regular project status tracking, reporting and communication via
SCRUM & KANBAN board and Planview dashboards to the platform
head, program manager, sponsors, project boards and other key
stakeholders
▪ Manage and mitigate risk, assumptions, issues, and dependencies
(RAID) via JIRA and Planview tool
▪ Perform mid-year and annual appraisals, training & career
development via PDPs of the direct reporting team members
▪ Coordinate with infrastructure & various application teams
throughout the project lifecycle
▪ Lead and guide team members on the best practices and
development standards in Service-Oriented Architecture (SOA)
▪ Participate in organization wide initiatives like Diversity & Inclusion,
Workouts, Social Events and Recruitment drives

Software Designer (Jul 2010 – Apr 2011)

Domain: BFS, UK Payments System
Major Program/Projects: Industry Account Switching Clearing, Rainbow Wave-2
Extract VPD, FX Rate Publishing, Cash & Deposit Machine
Technologies used: IBM Mainframes, Java

Responsibilities include, but were not limited to:

▪ Prepare Functional Specifications & Application Design documents
for Clearing applications viz. Out-Clearing, In-Clearing
▪ Building & testing the new/amended Payments application
▪ Interacting with Business and SMEs to understand the scope &
requirements
▪ Conduct peer reviews and provide feedback
▪ Prepare implementation plans, change records and system
handover documents
▪ Post-production warranty support and fixes
▪ Coordinate with infrastructure & various teams throughout the
project lifecycle
▪ Participate in organization initiatives, workouts & recruitment drives

4. UnitedHealth Group (Aug 2008 – Jun 2010)

Associate Lead / Senior Software Engineer (Aug 2008 – Jun 2010)

Client: One of the leaders in the healthcare services in the USA
Domain: US Healthcare, Network DB
Major Projects: DTR#200907011A–NDB–MDTR, CDD History Report Automation,
CDB Front End Enhancement
Technologies used: IBM Mainframes

Responsibilities include, but were not limited to:

▪ Allocation of tasks among team members via JIRA and timely review
of allocated work
▪ Provide technical guidance to team members for problem resolution
▪ Identifying and rectifying any potential system defects to avoid
outage
▪ Permanent code fixes, overhauling the performance of the systems
▪ Pre & post-production release activities plus abend identification
and resolution
▪ Incident Management including the assignments, root-cause
analysis, follow-ups, and closures
▪ Assistance to the team to resolve pending issues within the
business defined SLA
▪ Responsible for goal settings and timely review of the team’s
performance
 ▪ Impact Analysis for any new change requests or discretionary
projects
▪ Progress report to the senior management via dashboards

5. NTT DATA (earlier Keane India) (Aug 2005 – Aug 2008)

Software Engineer (Aug 2005 – Aug 2008)

Domain: Manufacturing, B2B EDI
Major Projects: EDI Application Migration (Legacy DI to IBM WebSphere DI
software)
Technologies used: IBM Mainframes, IBM Websphere DI

Responsibilities include, but were not limited to:

▪ Ensuring high quality EDI deliverables to the client/users
▪ Interact with client, analyze, build & implement the changes as per
business requirements
▪ Setup new/existing partners for different transaction sets & test for
desired results
▪ Handling EDI enquiries, preparing and maintaining the transaction
set specifications like PO, Invoicing, Shipment Notices and more
▪ Providing production/warranty support against the tickets logged in
by the users for EDI requests and issues

APPENDIX: MAJOR PROGRAMS/PROJECT SUMMARY

1. Tech & Digital Transformation, Multiple Clients, EY India Jan 2023 to present
Director, EY India, Team Size 400+
Led technology transformation for clients like FIL, GS, Macquarie, BlackRock, OakNorth, ANZ & IAG. The initiatives included
rebranding, cloud migration, ways of working, third-party integration, regulatory reporting, and advanced analytics. These efforts
modernized infrastructure, enhanced operational efficiency, and ensured compliance, driving significant improvements across
various business functions. Handled proposals related to Wealth & Asset Management, covering Portfolio Management, Client
Relationship Management, along with Retirement Solutions, which includes Administration, Compliance & Reporting. Managed
Payments solutions, focusing on Clearing & Settlement processes and Reconciliation systems. Aware of regulatory compliance with
frameworks like MiFID II, SEC, & Basel III, covering Transaction Reporting, Client Reporting, Annual Reporting & more.

2. Tech Transformation - Online Ordering Solution, Tillster, USA Oct 2019 to Jan 2023
Associate Director, Nagarro, Team Size 80+
Led tech transformation projects for Tillster, focusing on new customer onboarding, full menu launch, Site Reliability Engineering
(SRE), a new React-based mobile application, API-based backend architecture, and performance optimization. These initiatives
enhanced system reliability, improved user experience, and streamlined operations, resulting in significant boosts to overall
efficiency and performance.

3. Smart Kitchen Operation Optimization, Albaik, Saudi Arabia Jan 2022 to Jan 2023
Associate Director, Nagarro, Team Size 20+
Led tech transformation projects for Albaik in Jeddah, focusing on optimizing kitchen operations through a new smart AI-based
algorithm, enhancing kitchen display units, and implementing various operational optimizations. These initiatives improved
workflow efficiency, reduced operational costs, and enhanced overall kitchen performance, significantly boosting productivity and
service quality.

4. Enterprise Services Aug 2017 to Oct 2019

Development Manager, RBS, Team Size 75+
Led the development of the Enterprise Services platform for RBS, creating services for internal use and external Fintech partners.
These initiatives focused on building robust, scalable solutions using IIB, DataPowers, WSSR, and Data Models to enhance banking
operations and enable seamless integration with Fintechs. This resulted in streamlined processes, increased operational efficiency,
and strengthened collaboration with external partners, driving innovation and improving overall service quality.

5. Williams & Glyn Delivery Core Accounting Interface Jun 2016 to Jul 2017
Project Manager, RBS, Team Size 34
Led the W&G Program to establish a new standalone bank by segregating business assets from RBS. Core AI played a crucial role in
developing and modifying existing applications within the RBS Group portfolio to support this new bank. One of the critical
applications, AI, was instrumental in validating feeder system transactions before loading them into the Caustic engine, ensuring
seamless and accurate data integration.
6. SEPA DD Claims Accounting Interface Dec 2015 to Jun 2016
Project Manager, RBS, Team Size 12
SEPA Program is responsible for setting new simplified payment architecture within the Group by reducing multiple payment
engines and implementing a new payment utility RPF by Clear2Pay, third party service provider. SEPA DD Claims project introduces
a new feeder system to process direct debit claims transaction into Core Accounting applications via Accounting Interface.

7. Williams & Glyn Delivery Clearing Sep 2013 to Nov 2015

Project Manager, RBS, Team Size 30
Directed the W&G Program from Clearing platform to establish a new standalone bank, W&G, by segregating business assets from
RBS. The Clearing Platform was tasked with developing and modifying existing applications within the RBS Group portfolio to
support and interface with the new bank. As RBS acts as a clearing bank for W&G, Batch and Real-time applications, including VPD,
CVS, VPE, VES, and IA, were extended to ensure seamless support for W&G operations.

8. Rainbow Separation Clearing Jun 2011 to Sep 2013

Team Lead, RBS, Team size 20
Managed the Rainbow Program, ensuring compliance with the European Commission's 2009 remedies for the sale of part of RBSG's
business. This involved divesting 318 branches, 40 SME centers, 4 Corporate Banking Centers, and 3 Private Banking Centers.
Updated Clearing platform applications (VPD, CVS, VPE, IA) to separate divested customers post-cutover and legal separation.

9. VPD Cross Entry Extracts (CEE) Apr 2013 to Aug 2013

Team Lead, RBS, Team size 5
Delivered cross entry data extracts processed by Voucher Processing Centers (VPCs) to help UK Retail understand customer types
and transactions at bank branch counters. This data enables the business to strategize migration of transactions to alternative
channels, enhancing operational efficiency and customer service.

10. Industry Account Switching Clearing (IAS) Jun 2011 to Jul 2013
Team Lead, RBS, Team size 18
Developed a new central Account Switching Service allowing personal, business (SME), charity, and trust banking customers to
switch accounts between banks seamlessly within 7 working days. This Program delivered a comprehensive solution as per business
requirements, including the International Banking Requirements Specification, Transaction Forwarding, and Redirections.

11. Rainbow Wave-2 Extract VPD Apr 2012 to Jun 2012

Software Designer, RBS, Team size 10
A new weekly extract process developed to extract the cash management data required from VPD application for Rainbow Wave 2.

12. Rainbow Segregation Clearing Jun 2011 to Oct 2013

Team Lead, RBS, Team size 22
Led the Rainbow Program, aligning with the European Commission's 2009 remedies to sell part of RBSG's business. Implemented
internal automatic account switching in multiple phases to reroute legacy customer accounts to new target numbers across
retained and divested branches. Modified existing batch/real-time applications (VPD, CVS, VPE, IA) on the Clearing platform to
process transactions between source and target details.

13. FX Rate Publishing (FXR) Mar 2011 to May 2011

Software Designer, RBS, Team size 5
Developed a new data feed to deliver daily FX rates for credit cards. This solution streamlined the integration of foreign exchange
rates into the credit card processing system, enhancing accuracy & efficiency in currency conversions and transaction processing.

14. Cash & Deposit Machines (CDM) Jul 2010 to Mar 2011
Software Designer, RBS, Team size 8
Developed and integrated Cash Deposit Machines (CDM) to support cheque deposits, notes, coins, bill payments, and full ATM
functionality. Adapted the existing teller feed for Ulster Bank as a template to create a new feed for CDMs into VPD. Converted the
Branch-supplied feed into an Intra-Day format for processing with NWB and RBS's main Intra-Day functionality. Created a daily CDM
Cash Remittance report to provide the business with a breakdown of total cash debit amounts across different home branches.

15. One-Shot Automation (OSA) Jan 2010 to Jun 2010

Associate Lead, UnitedHealth Group, Team size 6
Led the development of new online data screens which provided the users facility to perform Inquiry, Change, Deletion of HCFA/UB
indicators and Contract Lines.

16. NDB / CDD / CDB Aug 2008 to Jun 2010

Associate Lead, UnitedHealth Group, Team size 12
Managed the Network Database (NDB) for UHG applications, processing 2 million provider records and 9 million contracts via IBM
mainframe systems. Records were loaded manually by the NDM team or automatically through EPDL. Oversaw the Customer Data
Delivery (CDD) application, initiating and completing the CDD History Report Automation, reducing effort by 77%. Coordinated new
CICS screens for the CDB Front End, providing users with a detailed inventory of source codes.

17. Schneider Electric North America – EDI Aug 2005 to Aug 2008
Software Engineer, Keane India Limited, Team size 6
Established EDI trading partner profiles for Square D, Schneider Electric North America, based on business requirements. Configured
transaction sets (214, 810, 812, 820, 850, 855, 856, 997) per ANSI X12 and EDIFACT standards. Provided ongoing support and
analysis for production issues, implementing permanent code fixes through incident and problem tickets.

I HEREBY DECLARE THAT THE DETAILS PROVIDED ABOVE ARE TRUE TO THE BEST OF MY KNOWLEDGE AND BELIEF.

AKHIL SHARMA