Connection Guide RDP V2.7
Connection Guide RDP V2.7
{AI4S4}
February 2024
Version 2.7
Connection Guide
3 Troubleshooting.................................................................................................................................... 17
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Please make sure you have a program that supports RDP over https.
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1. Click on Launchpad
2. Locate your Microsoft Remote Desktop
App
3. Start Remote Desktop App
Hint:
If it is not installed yet, please install it from
the App Store
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3 T oubleshooting
3.1 Remote Session Disconnected - License modified
If you suddenly get this error:
The remote session was disconnected because the remote desktop client access license stored on this
computer has been modified
3.1.1 Solution:
The steps you must follow are:
• Edit the registry (if you have no clue how, please stop reading and ask someone from IT to do it
for you)
• Just to be sure, backup the registry or create a restore point
• Delete the key located at:
HKEY_LOCAL_MACHINE\Software\Microsoft\MSLicensing
Now the next time the client connects to the server, it will obtain another license.
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