GRADE 12

TOURISM PREPARATORY EXAM

2024

MARKS: 200

TIME: 3 HOURS

This question paper consists of 24 pages.

Tourism 2 September 2024
Prep Exam Grade 12

INSTRUCTIONS AND INFORMATION

Read the instructions carefully before answering the questions.

1. This question paper consists of FIVE sections.

2. Answer ALL the questions.

3. Start EACH question on a NEW page.

4. In QUESTION 3 round your answers off to TWO decimal places.

5. Show ALL calculations.

6. You may use a non-programmable calculator.

7. Use the mark allocation of each question as a guide to the length of your answer.

8. Write neatly and legibly.

9. The table below is a guide to help you allocate your time according to each section.

TIME
SECTION TOPICS MARKS
(minutes)

A Short Questions 40 20

B Map work and Tour Planning; Foreign Exchange. 50 50

Tourism Attractions; Cultural and Heritage tourism;

C 50 50
Marketing
Tourism Sectors; Sustainable and Responsible
D 30 30
Tourism.
Domestic, Regional and International Tourism;
E 30 30
Communication and Customer Care.

TOTAL 200 180

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Tourism 3 September 2024
Prep Exam Grade 12

SECTION A SHORT QUESTIONS

QUESTION 1

1.1 Various options are provided as possible answers to the following questions.
Choose the answer and write the letter (A-D), next to the question numbers
(1.1.1 to 1.1.20) in the ANSWER BOOK, e.g. 1.1.21 D

1.1.1 The tourism concept which may appear in an itinerary describing the image
below:

A. Destination.
B. Route planning.
C. Timed itinerary.
D. An activity. (1)

1.1.2 The difference between jetlag and jet fatigue:

A. Jeg lag is travel between two cities within a country and jet fatigue is travel
between two cities in a neighbouring country.
B. Jet lag is tiredness due to crossing many time zones and jet fatigue is
tiredness due to a long-haul flight.
C. Jet lag is stress on an aircraft caused by wind speed and jet fatigue is
exhaustion during a flight due to the age of the plane.
D. Jet lag has limited or no side effects on passengers, while jet fatigue has
many symptoms and may require hospitalization. (1)

1.1.3 Tourists now have the benefit of obtaining their foreign currency through this
online method:

A. Forex
B. Stock exchange
C. Bitcoin
D. Banking app. (1)

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Tourism 4 September 2024
Prep Exam Grade 12

1.1.4 The time difference between London and New York:

A. 3 hours
B. 4 hours
C. 5 hours
D. 6 hours (1)

1.1.5 The term used to describe the trend shown in the graph below:

A. Daily fluctuation
B. Bank selling rate
C. Foreign currency
D. Bank buying rate (1)

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Tourism 5 September 2024
Prep Exam Grade 12

1.1.6 The picture below shows an ancient icon. Identify the ancient icon.

A. Berlin Wall
B. Great Wall of China
C. Ayers Rock
D. Great Pyramids of Giza (1)

1.1.7 uShaka Marine World caters for people with disabilities by…

A. Providing wheelchairs at the entrance.

B. Terminating the services of incompetent staff members.
C. Ensuring that all tourists have clean drinking water.
D. Using sign language for the benefit of auditory impaired tourists. (1)

1.1.8 Declaring a new World Heritage Site in South Africa will…

A. Cause poverty and unemployment in the local community.

B. Give South Africa negative word-of-mouth advertising in the international
community.
C. Bring tourism infrastructure development to the local community.
D. Cause other World Heritage Sites to close down. (1)

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Tourism 6 September 2024
Prep Exam Grade 12

1.1.9 The biggest contributor to the TOMSA levy:

A. Transport sector.
B. Conference sector.
C. Travel booking sector.
D. Accommodation sector. (1)

1.1.10 The picture below shows a … type of World Heritage Site.

A. Natural
B. Cultural
C. Mixed
D. Alien. (1)

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Tourism 7 September 2024
Prep Exam Grade 12

1.1.11 An example of how airlines support the local community located close to the
airport:

A. Do not employ workers from a neighbouring province

B. Import all their uniforms from foreign countries.
C. Give new computers to a local school.
D. Donate aircraft fuel to the local petrol stations. (1)

1.1.12 Sustainable tourism practices in Southern Africa are accredited by …

A. FTT
B. SAA
C. BBR
D. USB (1)

1.1.13 A way in which a tourism destination can attract environmentally conscious

tourist:

A. Subscribe to online sports magazines.

B. Advertise plastic packaging on its website.
C. Donate money to international mining companies.
D. Publish their pledge to sustainable practices on their website. (1)

1.1.14 One of the provinces that receives the highest number of international visitors:

A. Northern Cape
B. Free State
C. Limpopo
D. Gauteng. (1)

1.1.15 Night shift hours from … can be considered to be fair working conditions.

A. 23:00 to 07:00
B. 11:00 to 07:00
C. 19:00 to 09:00
D. 00:00 to 23:00 (1)

1.1.16 The code of conduct gives guidance on the expected … at work.

A. Behaviour
B. Payment
C. Leave
D. Benefits. (1)

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Tourism 8 September 2024
Prep Exam Grade 12

1.1.17 During COVID-19 when a customer with a temperature higher than 37.5ºC
enters a restaurant, the restaurant was compelled to take this action:

A. Send the customer to the ICU at the nearest hospital

B. Have a Covid-19 test done immediately.
C. Refuse the customer entry into the restaurant
D. Get a booster vaccination immediately. (1)

1.1.18 A summit is a/an … where matters of international significance are discussed.

A. Political situation
B. Unforeseen occurrence
C. Gathering of heads of state
D. Gathering of SADC ministers only (1)

1.1.19 Tourists must be aware of these criminal activities when doing financial
transactions online:

A. Their credit cards can be damaged or scratched.

B. Personal information can be stolen when using a cell phone.
C. Personal information can be stolen when paying cash for goods and
services.
D. Personal information can be stolen when paying by bank card (1)

1.1.20 Ms Jones purchased jewellery to the value of R50 000.00 on a recent

overseas trip. On arrival at South African customs, this purchase would
fall under…

A. Items to be declared.
B. Items not to be declared.
C. Duty-fee allowances.
D. Prohibited items. (1)

[20]

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Tourism 9 September 2024
Prep Exam Grade 12

1.2 Give ONE word/term for EACH of the following descriptions by choosing a
word/term for the list below. Write only the word/term next to the question
number (1.2.1 to 1.2.5) in the ANSWER BOOK, e.g. 1.2.6 bank buying rate.

Physical appearance of the business; signage; promotes integrity;

social gathering of the workers; company stationery;
uniform allowances; grooming.

1.2.1 Branded paper and pens that improve the image of the hotel. (1)

1.2.2 Cleanliness of the travel agency and the surrounding gardens. (1)

1.2.3 Acceptable haircut and short nails for male employees. (1)

1.2.4 The value of a code of conduct for tourist guides. (1)

1.2.5 Airlines contributing to the cost of the cabin crews work attire/wear (1)

[5]

1.3 Choose the correct word(s) from those given in brackets. Write only the
word(s) next to the question number (1.3.1 to 1.3.5) in the ANSWER BOOK,
e.g. 1.3.6 passport.

1.3.1 Participating in programmes such as the (removal of alien plants/caging of

wild brids) are excellent activities for environmentally conscious tourists. (1)

1.3.2 Staff of a travel agency visiting an orphanage to interact with the children is
an example of (financial/non-financial) support. (1)

1.3.3 To assist the guests at an accommodation establishment is the (gratuity/

conduct) expected from employees. (1)

1.3.4 Thinking on your feet to solve a customer complaint requires (professional

judgement/acting rudely). (1)

1.3.5 Personal hygiene takes care of (body odour/mental health). (1)

[5]

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Tourism 10 September 2024
Prep Exam Grade 12

1.4.1 Choose a sustainable tourism concept from COLUMN B that matches the
description in COLUMN A. Write only the letter (A-G) next to the question
numbers (1.4.1 to 1.4.5) in the ANSWER BOOK, e.g. 1.4.6 H.
COLUMN A COLUMN B
1.4.1 A tourism business investing money and time in A Fair Trade Tourism
a local old-age home.

1.4.2 Re-using glass containers for a different B Economic pillar

purpose.

1.4.3 Procurement of goods from a local community. C Code of conduct

1.4.4 The body that certifies businesses which D Social pillar

practice the triple bottom line.

1.4.5 Businesses consider the positive and negative E Environmental

impacts of tourism on local communities, culture pillar
and heritage.
F Control of alien
plants

G Corporate social
investment (CSI)
[5]
1.5 Read the scenario below and answer the question that follows.

Mr Zulu won R50 million in the South African National Lottery. He has never
travelled before, and his dream has always been to stop working and travel around
the world. He will plan his own trip. He therefore must consider the following steps
of the travel planning process when compiling (putting together) his itinerary:

THE STEPS OF THE TRAVEL PLANNING PROCESS

(in no particular order)
 Buy a flight ticket/Book accommodation
 Do research on the countries to be visited.
 Apply for a visa
 Buy foreign currency
 Decide on the travel period

Mr Zulu needs help with the correct order of the planning process for his world
trip.

Write the FIVE steps in the CORRECT logical order in the ANSWER BOOK. [5]

TOTAL SECTION A: 40

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Tourism 11 September 2024
Prep Exam Grade 12

SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE.

QUESTION 2

Read the background information below and answer the questions that follows.

THE ULTIMATE HUMAN RACE

The Comrades marathon is a worldwide sport event that takes place each year in South
Africa. This year’s athletes from all over the world gathered at City Hall in Durban, for
the race to start at 05:30 on the 9th of June 2024. The race distance is approximately
85.9km. The race finished in Pietermaritzburg at 17:30.

Entry fees for the race were as follow:

South African Citizens R 1200.00
SA Residents & Rest of Africa entrants R 2000.00
International entrants R 4500.00

Results for the 9 June 2024 Comrades marathon:

Men: Country Prize money
1. Piet Wiersma NED R 550 000.00
2. Dan Maselakwe RSA R 275 000.00
3. Degefa Yohannese Lafebo ETH R 198 000.00
4. Joseph Manyedi RSA R 99 000.00
5. Andrew Davies GBR R 77 000.00

Women Country Prize money

1. Gerda Steyn RSA R 550 000.00
2. Alexandra Morozovo RUS R 275 000.00
3. Courtney Olsen USA R 198 000.00
4. Carla Molinaro RSA R 99 000.00
5. Nobukhosi Tshuma ZIM R 77 000.00

2.1 Piet Wiersma travelled from the Netherlands to South Africa on the 5th June 2024.
He arrived at King Shaka International Airport at 18:00. He hired a car from
Avis Rent a Car. At 19:00 he arrived at the Blue Waters Hotel in Durban.
30 minutes after check-in, he sat down to eat dinner at the hotel’s restaurant.

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Tourism 12 September 2024
Prep Exam Grade 12

2.1.1 Draw the table in your answer book and develop the first day itinerary of Piet
Wiersma in South Africa.

Day Time Transport Accommodation Activities

(6)
2.2 Alexandra Morozova is a Russian citizen. After her arrival in South Africa for
The comrades marathon, she was told about recommended health precautions
that she needs to adhere. Suggest TWO precaution that she can follow to
ensure that she stays healthy. (4)

2.3 Courtney Olsen arrived from the USA. As South Africans we have a duty to
inform international tourist about the safety precaution that they need to
take when they are in SA. Explain ONE safety precautions that Courtney
needs to take when:

2.3.1 In the hotel room. (2)

2.3.2 In the motor vehicle. (2)

2.3.3 In public places. (2)

2.4 When travelling across country borders, there are certain required travel
documents a traveller needs to present at the border post or immigration
desks when entering a country. Indicate which documents are required from:

2.4.1 Nothukhosi Tshuma travelling from Zimbabwe. (2)

2.4.2 Degefa Yohannese Lefebo travelling from Ethiopia. (2)

2.4.3 Andrew Davies travelling from Great Britian. (2)

2.5 Mention THREE documents that Piet Wiersma will need to rent a car from
Avis. (3)

2.6 Courtney Olsen brought the following products with her from the USA.

Pain medicine; Nike running shoes; 250ml Eau de Toilette; Arnica oil;
a Laptop and USA running clothes.

Rearrange the items under the channel that she must go through. Draw the table
in the answer book and complete.

Green Channel Red Channel

(6)

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 Tourism 13 September 2024
Prep Exam Grade 12

2.7 Study the world time zone map and the itinerary below and answer the questions
that follow.

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Tourism 14 September 2024
Prep Exam Grade 12

2.7.1 Andrew Davies travelled from Heathrow International Airport,

England (0) to O.R.Tambo International Airport, South Africa(+2).
If the fight landed at 20:00 on 7 June 2024, after a 9-hour flight.
Calculate the departure time and date. (5)

2.7.2 Alexandra Morozova travelled from Zhukovsky International Airport,

Russia (+3) to King Shaka International Airport, South Africa(+2). If the fight
departed at 15:00 on 6 June 2024, calculate the landing time in
South Africa after a flight of 6 hours. (5)

[41]
QUESTION 3
Study the foreign exchange table below and information given in Question 2 to answer
the questions that follow.

COUNTRY CURRENCY SYMBOL BBR BSR

Great Britian £ 22.40 22.80
Netherlands € 19.10 19.54
USA US$ 17.24 17.91
Ethiopia Br 0.27 0.41

3.1 Calculate the entry fee for Andrew Davies in Pound Sterling, if he had paid the
entry fee from England. Entry Fee R4500, 00 (3)

3.2 Calculate the entry fee for Degefa Yohannese Lafebo in Ethiopian Birr, if he
paid after he entered South Africa. Entry Fee R2000,00 (3)

3.3 Calculate the winnings of Piet Wiersma, after he returned home to Netherlands,
Europe. (3)

[9]

TOTAL SECTION B: 50

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Tourism 15 September 2024
Prep Exam Grade 12

SECTION C: TOURIST ATTRACTIONS; CULTURAL- AND HERITAGE TOURISM;

MARKETING.

QUESTION 4

4.1 Study the pictures of world icons below and answer the questions that follow.

WORLD ICONS

A B

4.1.1 Redraw the table in your answer book. Give the NAME and COUNTRY of
Icons A and B.

Icon Name Country

A
B
(4)

4.1.2 Identify the correlation between the two icons above. (2)

4.1.3 Describe ONE unique feature of icon B that attracts many tourists. (2)

4.1.4 Explain ONE way icon A is linked to the Romans. (2)

4.1.5 Compare the two icons and give ONE activity that they have in common. (2)

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Tourism 16 September 2024
Prep Exam Grade 12

4.2 Study the picture and description of world icons below and answer the questions
that follow.

WORLD ICONS

A B

Traditional boats are called Gondolas and the This cake is traditional to the
person manning them, is called a Gondal. area of origin.

4.2.1 Identify the icons demonstrated by the traditional pictures. Write the letter of
the icon (A-B) followed by the NAME of the ICON. (2)

4.2.2 Indicate the country and city where the icon is located. Write the letter of
the icon (A-B) followed by the COUNTRY and CITY. (4)

4.2.3 Name ONE type of tourist who will visit icon A. (2)

4.2.4 Name ONE type of tourist who will visit icon B. (2)

[22]

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Tourism 17 September 2024
Prep Exam Grade 12

QUESTION 5

5.1 Study the pictures below and answer the questions that follow.

WORLD HERITAGE SITES

A B

5.1.1 Complete the sentence below by choosing the missing word.

The world heritage sites A and B can be classified as (natural/cultural) sites. (2)

5.1.2 Name the provinces where the world heritage site is MAINLY located.
Write the letter (A-B) followed by the province name. (2)

5.1.3 Mention ONE other world heritage site in the province located in
Question 5.1.2. Write the letter (A-B) followed by the other world heritage site. (4)

5.1.4 Identify ONE feature that makes these world heritage sites unique.
Write the letter (A-B) followed by the feature. (4)

5.1.5 Give the name of the World organization that is responsible for the declaration
of world heritage sites. (2)

[14]

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Tourism 18 September 2024
Prep Exam Grade 12

QUESTION 6

Study the picture below and answer the question that follow.

INDABA – SOUTH AFRICA

Brought to you by SOUTH AFRICAN TOURISM

6.1 Indicate the marketing organization responsible for hosting the Indaba travel
trade show of 2024. (2)

6.2 Name ONE other travel trade show hosted in South Africa. (2)

6.3 Mention TWO other international travel trade shows where South Africa is
Marketing itself. (4)

6.4 Discuss TWO ways in which international travel trade shows can position
South Africa as a destination of choice. (4)

6.5 Identify ONE type of tourist that will be attracted to this event. (2)

[14]

TOTAL SECTION C: 50

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Tourism 19 September 2024
Prep Exam Grade 12

SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE TOURISM

QUESTION 7

Study the business below and answer the questions that follow.

PROFESSIONAL IMAGE

Red & Black

Logo
www.nandos.co.za

Have fun and make money

7.1 Use the bullets below to explain the professional image of the business in the
Picture above. Use the bullets as headings and explain each in terms of the
Business above.

 The image of the business

 Name
 Logo
 Slogan
 Items for advertising – e.g. Stationary
 Website
 Marketing material and product packaging
 Physical appearance of the business
(8)
7.2 Suggest TWO ways the workers of Nando’s can contribute to the professional
image of the business. (4)

[12]

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Tourism 20 September 2024
Prep Exam Grade 12

QUESTION 8

Read the blog below and answer the questions that follow.

The Importance of Conservation Tourism in The Kruger National Park

Welcome to the enchanting world of the Kruger Gate Hotel safari experience, where
you will be captivated by the breathtaking panorama of Africa’s wildlife. It is the
continent’s largest game reserve and a sanctuary for South Africa’s iconic “Big Five” –
the lion, leopard, rhino, elephant, and buffalo. The park’s efforts extend beyond
preserving these majestic creatures. Kruger also aims to protect its rich biodiversity
and large ecosystems, sustaining an intricate web of life that extends from its smallest
insects to its towering trees. In this blog, we will investigate the importance of
conservation tourism in the Kruger National Park.

Balancing Wildlife Conservation and Tourism

Kruger National Park has managed to strike an important balance between wildlife
conservation and tourism, creating a sustainable model that has garnered global
acclaim. With its diverse landscapes spanning across nearly two million hectares, the
park attracts thousands of visitors each year, showcasing Africa’s wildlife while
educating its guests on the importance of conservation. Every visitor is treated as a
partner in the mission to safeguard this magnificent natural heritage. Conservation
tourism, also known as eco-tourism, prioritizes environmental responsibility, education,
and sustainable travel. The Kruger National Park encapsulates these principles,
ensuring its natural resources are not depleted and its wildlife habitats are not
disturbed. This approach has allowed the park to maintain a delicate equilibrium,
blending tourism and conservation in a way that benefits both parties.

Benefits of Conservation Tourism

Conservation tourism in Kruger National Park generates substantial financial resources
that are channelled directly into preserving and maintaining the park’s ecosystems. It
also serves as a significant source of employment for local communities, boosting the
local economy while creating a stake in conservation for those most closely connected
to the park. Furthermore, the park’s tourism initiatives play a key role in inspiring the
next generation of environmental stewards. Many young visitors to Kruger carry the
lessons they learn there into their adult lives, advocating for environmental
sustainability and contributing to global conservation efforts.
[https://krugergatehotel.com/the-importance-of-conservation-tourism-in-the-kruger-national-park]

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Tourism 21 September 2024
Prep Exam Grade 12

8.1 Explain the term: “Sustainable tourism” (2)

8.2 Name and explain the three pillars of the triple bottom line practiced by the
Kruger National Park. Use examples out of the article in your explanation. (9)

8.3 Discuss the way in which the Kruger National Park contributes to the CSI
initiative. (4)

8.4 Use your knowledge of responsible and sustainable Tourism and state
THREE ways in which tourist must behave towards the Kruger National
Park and the environment. (3)

[18]

TOTAL SECTION D: 30

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Tourism 22 September 2024
Prep Exam Grade 12

SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM;

COMMUNICATION AND CUSTOMER CARE.

QUESTION 9

9.1 Study the global events below and answer the questions that follow.

GLOBAL EVENTS
A – WIMBLEDON B – TOUR DE FRANCE
Hosted Annually Hosted Annually

1 – 14 JULY 2024 29 JUNE – 21 JULY 2024

9.1.1 Describe the term: “Global event”. (2)

9.1.2 Both global events are sport events. Give ONE difference between
the two events. (2)

9.1.3 Indicate the location where these global events are hosted. Write
the letter (A-B) followed by the COUNTRY it is hosted in. (2)

9.1.4 Explain ONE economic advantage for the country hosting the
Wimbledon event. (2)

9.1.5 Provide ONE negative effect the Tour de France can have on its citizens. (2)

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Tourism 23 September 2024
Prep Exam Grade 12

9.2 Study the international arrivals to South Africa and answer the questions that
follow.

[https://www.southafrica.net]

9.2.1 Distinguish between Africa Air market and Africa Land market. (2)

9.2.2 Select the air market that has the highest number of international
Tourists entering South Africa. Write the name of the country (2)

9.3 Refer to the percentage value – percentage indicated the increase of arrivals
from 2023 to 2024.

9.3.1 Select the market that had the highest increase in arrivals. (2)

9.3.2 Select the market that had the lowest increase in arrivals. (2)

9.3.3 Indicate the total increase in tourist arrivals to South Africa from 2023 to
2024. (2)

[20]

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Tourism 24 September 2024
Prep Exam Grade 12

QUESTION 10

Study the different types of customer feedback and answer the questions that follow.

A B

10.1 Identify which feedback platform more of the customers will use. Choose the
Letter A or B and the name of the feedback form. (2)

10.2 Explain why you selected the type of feedback form in question 10.1. (2)

10.3 Explain the value of customer feedback for an organization. (2)

10.4 Rearrange the feedback process to the correct order. Write the letter (A-D) in
the order of the first four steps.

A Set up graphs or tables for the common complaints

B Study and capture feedback to determine level of customer service
C Identify excellence or dissatisfaction
D Develop suitable action plans to solve the problems. (4)

[10]

TOTAL SECTION E: 30

GRAND TOTAL: 200

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