http://hotel-tefl.

com/requests/

English for Hotel Staff

Vocabulary:http://www.englishclub.com/english-for-work/hotel-vocabulary.htm

Vocabulary quiz: http://www.englishclub.com/english-for-work/hotel-vocabulary-quiz.htm

Taking a Reservation
http://www.englishclub.com/english-for-work/hotel-reservation.htm

Checking Guests In and Out

http://www.englishclub.com/english-for-work/hotel-check-in-out.htm

English for my job:

Hotel: http://www.englishformyjob.com/ell_hotelindustry.html

Politeness: http://www.englishformyjob.com/ell_politeness.html

Food and beverage:

http://www.englishformyjob.com/ell_foodandbeverage.html

LISTENING:

http://www.mansioningles.com/listening58.htm

Word Meaning Example sentence

part of speech
adjoining rooms two hotel rooms with a If you want we can book your
noun door in the centre parents in an adjoining room.
amenities local facilities such as We are located downtown, so we
noun stores and restaurants are close to all of the amenities.
attractions things for tourists to see The zoo is our city's most popular
noun and do attraction for kids.
baggage bags and suitcases If you need help with
noun packed with personal your baggage we have a cart you
belongings can use.
Bed and a home that offers a I can book you into a beautiful Bed

Breakfast place to stay and a place and Breakfast on the lake.

noun to eat
bellboy a staff member who helps The bellboy will take your bags to
noun guests with their luggage your room for you.
book arrange to stay in a hotel I can book your family in for the
verb weekend of the seventh.
booked full, no vacancies I'm afraid the hotel
adj is booked tonight.
brochures small booklets that Feel free to take
noun provide information on some brochures to your room to
the local sites and look at.
attractions

check-in go to the front desk to You can check-in anytime after

verb receive keys four o'clock.
check-out return the keys and pay Please return your parking pass
noun for the bill when youcheck-out.
complimentary free of charge All of our rooms
breakfast have complimentarysoap,
noun shampoo, and coffee.
cot, rollaway bed a single bed on wheels If you need an extra bed, we
noun that folds up have cotsavailable.
damage charge money a guest owes for We will have to add a damage
noun repairs to hotel property charge for the hole you put in the
(when caused by violent wall.
or careless acts)

deposit amount paid ahead of You will not receive

noun time to secure a your deposit back if you cancel.
reservation

double bed a bed large enough for They are a family of four, so give
noun two people them a room with two double
beds.
floor a level of the building The swimming pool is on the
noun main floor.
front desk, the place where guests Towels are available at the front
reception go to check in and out desk.
noun and to get information

guest a person that is staying Our washrooms are

noun at the hotel for guests only.
hostel a very inexpensive place In the hostel you probably won't
noun for backbackers and get your own room.
travelers on a budget
hotel manager person in charge at the I'll let you make your complaint to

noun hotel thehotel manager.

housekeeping, staff members that clean Put a sign on the door if you
maid noun the rooms and linen wanthousekeeping to come in and
change the sheets on the bed.
ice machine a machine that There is an ice machine by the
noun automatically makes ice elevator on all of the even
that guests can use to numbered floors.
keep drinks cold

indoor pool place for guests to swim The heated indoor pool is open
noun inside the hotel until 10 pm.
inn another word for "hotel" There's an inn on the other side of
noun town that has a vacancy.
Jacuzzi, hot tub, a small hot pool for Our honeymoon room has a
whirl pool relaxation personal hot tub.
noun
king-size bed extra large bed A room with a king size bed costs
noun an extra ten dollars a night.
kitchenette a small fridge and Your room has a kitchenette so
noun cooking area you can prepare your own
breakfasts and lunches.

late charge a fee for staying past the You will be charged a ten dollar late
noun check-out time charge for checking out after 11
am.
linen sheets, blankets, pillow We will come in and change
noun cases the linenswhile you are out of your
room.

lobby large open area at the You can stand in the lobby and
noun front of the hotel wait for your bus.
luggage cart a device on wheels that Please return the luggage cart to
noun guests can push their the lobby when you are finshed
luggage on with it.
maximum the most amount of The maximum capacity in the hot
capacity people allowed tub is ten people.
noun

motels accommodations that are Our motel is very clean and is close
noun slightly cheaper than to the beach.
hotels
noisy Loud The guests next to you have
adj complained that you are being
too noisy.

parking pass a piece of paper that Display this parking pass in your
noun guests display in the car window to show that you are a
window while in the hotel hotel guest.

parking lot
pay-per-view extra charge for movies If you order a pay-per-
movie and special television view movie, the charge will appear
noun features on your bill.

pillow case the covering that goes Room 201 doesn't need their sheets
noun over a pillow changed, but they requested one
newpillow case.
queen size bed bed with plenty of space They have a queen size bed so
noun for two people (bigger the small child can eaily fit in the
than a double) middle.

rate cost of renting a room for Our rates change depending on the
noun a certain time period season.
reservation a request to save a They say they made
noun specific room for a future a reservation but it doesn't show
date on the computer.
room service delivery of food or other If you would like a bottle of wine,
noun services requested by just callroom service.
guests

sauna a hot room for relaxation, We don't recommend bringing

noun filled with steam young children into the sauna.
single bed a bed for one person The economy priced room includes
noun onesingle bed.
sofa bed, a bed built into a sofa or The room contains a sofa bed so
pull- out couch the room actually sleeps five.
couch noun
towels used to cover and dry the You can get your swimming
noun body after swimming or pool towelsat the front desk.
bathing
vacancy available romos We only have one vacancy left,
noun and it is for a single room.
vacant
adj

valet staff that parks the If you leave your car keys with us,
noun guests' vehicles thevalet will park your car
underground.
vending machine a machine that The vending machine on the fifth
noun distributes snacks and floor has chocolate bars and chips.
beverages when you
insert coins

view a window that offers a The room is more expensive

noun nice image for guests because it has a
spectacular view of the beach.
wake up call a morning phone call What time would you like

noun from the front desk, acts your wake up call?

as an alarm clock
weight room, a room that guests can Our weight room has a stair
workout room, use for exercise and climber and a stationary bicycle.
gym fitness
noun

 Tengo una habitación reservada

I have a room reservation
 ¿Hasta qué hora se sirve el desayuno?
Until what hour is breakfast served?
 ¿Me pueden subir las maletas? ¿Me pueden
guardar las maletas?
Could take my suitcases to my room?
Could you store my suitcases?
 ¿Cuándo tengo que dejar la habitación?
When do I have to leave the room?
 ¿Hay Internet en la habitación? ¿Dónde puedo
conectarme a Internet? ¿Tienen sala de
ordenadores?
Is there Internet access in my room?
Where can I access the Internet?

How long will you be staying? (¿Cuánto tiempo va a quedarse?)

What time is breakfast [dinner] served? (¿A qué hora sirven el

desayuno [la cena]?)

Is there parking? (¿Hay aparcamiento?)

How much is the room? (¿Cuánto cuesta la habitación?)

What time is the check out? (¿Cuándo hay que dejar del hotel?)

Here is your room key. Your room number is... (Aquí está su llave. Su
habitación es...)

My room key, please. (La llave por favor.)

If you need anything, call Antonio. His number is xxxxxxx

Do you have any rooms available? ¿Tiene Ud. habitaciones

disponibles? What's the daily (weekly) rate? ¿Cuál es la tarifa

diaria (semanal)?

Is there heating in the room? ¿Hay calefección en la

habitación? Where can I park my car? ¿Dónde puedo

estacionar?

Could I see the room? ¿Podría ver la habitación?

What time do I have to check out? ¿A qué hora tengo que irme del
hotel?

Can I pay by credit card? ¿Puedo pagar con cheques de viajero (tarjeta
de crédito)

Registro
I've got a reservation tengo una reserve

your name, please? ¿su nombre, por favor?

my name's ... me llamo ...

Mark Smith Mark Smith

could I see your

passport? ¿podría ver su
pasaporte?

could you please fill ¿podría rellenar este

in this registration formulario de registro,
form? por favor?

my booking was for a

twin room tenía reservada una
habitaicón con dos
camas
my booking was for a tenía reservada una
double room habitación doble

would you like

a newspaper? ¿le gustaría algún
periódico?

would you like ¿le gustaría recibir una

a wake-up call? llamada para despertarle
por la mañana?

what time's breakfast? ¿a qué hora es el

desayuno?

breakfast's from 7am el desayuno es de 7 a 10

till 10am

could I have breakfast ¿es posible que me

in my room, please? traigan el desayuno a la
habitación, por favor?

what time's the

restaurant open for ¿a qué hora abre el
dinner? restaurante para cenar?

dinner's served la cena se sirve entre las

between 6pm and 6 y las 9:30
9.30pm

what time does the bar ¿a qué hora cierra el

close? bar?
would you like any ¿necesita ayuda con su
help with your equipaje?
luggage?

here's your room key aquí tiene la llave de su habitación

your room number's ... el número de su habitación es la ...

326 326

your room's on the ... floor su habitación está en el ... piso

first primer

second segundo

third tercer

where are the lifts? ¿dónde está el ascensor?

enjoy your stay! ¡qué disfrute de su estancia!

Abandonar el hotel
I'd like to check out me gustaría abandonar
el hotel

I'd like to pay my bill, me gustaría pagar la

please cuenta, por favor

I think there's a creo que hay un error en

mistake in this bill esta cuenta
how would you like to ¿cómo le gustaría
pay? pagar?

I'll pay ... pagaré ...

by credit card con tarjeta de

crédito

by cheque con un cheque

in cash en efectivo

have you used the

minibar? ¿ha utilizado el minibar?

we haven't used the no, no hemos utilizado

minibar el minibar

could we have some

help bringing our ¿es posible que nos
luggage down? ayuden a traer el
equipaje abajo, por
favor?

do you have anywhere we could

¿tiene algún sitio donde podríamos
leave our luggage?
dejar nuestro equipaje?

could I have a receipt, please? ¿puede darme un recibo, por favor?

could you please call me a taxi? ¿podría llamar a un taxi, por favor?
I hope you had an enjoyable espero que haya disfrutado de su
stay estancia

I've really enjoyed my stay he disfrutado mucho de mi estancia

we've really enjoyed our stay hemos disfrutado mucho de

nuestra estancia