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Providing Rooms For Guest UNIT6

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127 views6 pages

Providing Rooms For Guest UNIT6

Uploaded by

Daisy Panilaga
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Unit 6: Prepare for Next Shift

Lesson 1: Dispose of Trash

Introduction

Housekeeping is all about making sure that the establishment is clean at all times and this
does not have to stop at the end of the day.

The cleanliness of the establishment is vital to the health of all guests and staff. Thus,
taking care of the trash daily is important for a number of reasons:

 Clean environment is pleasing to the eyes


 Reduced number of accidents
 Reduces chance of contamination
 Reduces foul odors
 Reduces the number of pests

GRAs are responsible for disposing of trash with minimal health risks to guests and staff.
Whoever handles trash may be exposed to injury and sickness if it is not handled correctly.

Topic 1: Types of Trash

The types of trash within the tourism / hospitality industry are:

General trash

Similar to household trash and is the type most commonly found in hospitality
establishments and guest rooms. These may include:

 Paper and boxes


 Bottles
 Plastic containers
 Food and beverage related trash

Hazardous trash

Trash that can be harmful and should be handled and disposed carefully:

 Chemicals
 Broken glass
 Cleaning products
 Disinfectants
 Unknown bottles and liquids

Topic 2: Handling Trash

GRAs should handle trash as slightly as possible before being disposed. Special handling
must be done when dealing with hazardous trash. and may require to use special bags or
boxes.

It is advised to:
 Wear gloves
 Do not overload trash bags
 Practice safe handling techniques
 Use a trolley in moving trash when needed
 Dispose trash in a timely manner
 Move trash to collection areas during off hours or on routes not frequented by guests
 Place trash in appropriate areas – this includes segregation of paper, glass, plastic
and organic products

Lesson 2: Clean and Load Trolleys


Topic 1: Clean and Load Trolleys

The GRAs work does not end after cleaning the last room assigned for the day.

Before leaving, there are end of shift duties that still has to be done.

This lesson will discuss proper ways on how to clean the housekeeping trolley.

After each shift, the GRA is responsible for cleaning and restocking the trolley assigned to
him / her.

Cleaning the Trolley


In routine cleaning of the trolley, wiping the trolley with a general-purpose cleaner should be
enough.

This is done to maintain the cleanliness of the trolley which may have been stained by
marks. Replace soiled linen and used trash bags as necessary.

Remember to:

 Remove any soiled items


 Remove any empty packages

Restock the Housekeeping Trolley


The items in the trolley are not unloaded at the end of each shift. These items remain with
the trolley as the trolley is stored.

Thus, it is important that the trolley be restocked properly so that it would be ready for the
next shift.
Check with your organization which items should be placed on the trolley.

Lesson 3: Replenish Stock Items as Necessary


\

Introduction

One of the last things a GRA is required to do is to check the supplies in the housekeeping
store. As a GRA, you can either order more supplies or just replenish items in the trolley.

Topic 1: Reordering Stocks and Supplies

Your own experience along with the hotel’s own policies regarding the levels of stock in the
housekeeping storeroom will help you decide whether more supplies need to be ordered.

Maintaining stocks and supplies is necessary for the GRAs not to run out of anything
without overstocking the housekeeping store.

The trolley can be stocked before each shift starts or before the previous shift ends, which
is more preferred by the hotel since it minimizes the time to get ready for the next shift.

When supplies in the trolley are low, the GRA will simply make a trip to the housekeeping
store room assigned to him or her, which is usually located at each floor or at a central
location and restock the supplies of the trolley.

If the supplies in storeroom becomes low, supplies may be taken from the housekeeping
department office where there is usually a central store dedicated entirely for housekeeping
supplies.

A requisition form is commonly used when requesting for more items in the housekeeping
from the housekeeping office.

The requisition form is an internal stock ordering form that is filled out and given to the head
housekeeper (or designated person).

The requisition form includes

 Name of the person requesting the items


 Types of items ordered
 Quantity
 Date

Take note that each establishment will have its own standard requisition forms.

Accomplished requisition forms are forwarded to the Executive Housekeeper or designated


person for processing. This will result into the items being supplied to the appropriate floor,
housekeeping store / linen store at the end of the current shift or at the beginning of the next
shift.

What should be checked to replenish or reorder

Everything has to be replenished or reordered in the housekeeping store.

Common items found inside a housekeeping store:

 Light globes
 Batteries for remote controls
 Ash trays
 Glasses
 Assorted cutlery and crockery
 Safety pins and drawing pins
 Spare blankets, irons, ironing board, coves, hair dryers, electric jugs, etc.
 Ice cube trays

If the above items run low, you should accomplish a requisition slip to order the appropriate
items

Lesson 4: Clean Housekeeping Equipment Prior to Storage

Introduction

We have learned in the previous lessons how to maintain and restock storage areas. This
lesson will discuss about cleaning and storing housekeeping equipment.

Lesson 5: Complete Required Records and Notifications

Introduction

The GRA role does not primarily deal with paperwork. However, there are some paperwork
that a GRA is required to do

Since GRAs work either alone or in pairs, written communication is important to ensure that
information is shared with other Housekeeping staff.
Topic 1: Types of Records and Notifications

Some of these records and notifications written by GRAs are:

 Recording status of rooms


 Lost property reports
 Ordering of supplies
 Turnover reports – vital information required for the next shift
 Records of items that were loaned to guests
 Maintenance requests
 Time sheets

However, there may be other forms in your establishment that is not included in the list.

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