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Checking in and Out A Hotel

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Marina Dias
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38 views

Checking in and Out A Hotel

Uploaded by

Marina Dias
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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At the Hotel

BY TEACHER MARINA DIAS


Vocabulary
FEATURES OR SERVICES PROVIDED TO
AMENITIES ENHANCE COMFORT AND CONVENIENCE, SUCH
AS WI-FI, POOLS, ROOM SERVICE, AND PARKING

FRONT DESK THE RECEPTION AREA IN A HOTEL

VALET A HOTEL STAFF MEMBER RESPONSIBLE FOR HANDLE


PARKING AND RETRIEVING VEHICLES

PORTER/BELLBOY A HOTEL STAFF MEMBER RESPONSIBLE FOR


CARRYING LUGGAGE TO AND FROM GUEST ROOMS
Arrival
First, go to the front desk

The receptionist may say:

Good morning. Welcome to


the City Hotel Amsterdam.
How may I help you?

... or:

Good morning. What can I do


for you?
Arrival

....and you may say:

Good morning.
I’d like to check in

My name is Marcelo Coelho.


I have a reservation for a
(single room) for (three nights)
Types of hotel rooms

Single Room A room for one person, usually with a single bed.

Double Room A room for two people with a double bed.

Twin Room A room with two single beds, for two people.

A room for three people, with three beds or a double


Triple Room
bed and a single bed.
A set of rooms, usually including a bedroom and a
Suite
separate living area. It tends to be more luxurious.
Types of hotel rooms

Adjoined room A room that is directly connected to another room by a private door.

Deluxe Room A superior room, larger or better equipped than the standard.
Identification
:
Now, they will need some identification to check your resevation

The receptionist may say:

All right Mr. Coelho, let me


pull up your reservation

Ok, I see. May I see some form


of ID please?

Now you have to show your passport!


Identification
They can also say:
: Then, the receptionist may say: Would you like to upgrade for
a deluxe room for only €10
per night? ....and you can ask:

Thank you Mr. Coelho. Could What does the deluxe room include?
you fill out this registration
form?

Sure! It includes breakfast and you


can use the gym

Can you please sign here?


Now you can decide!

Ok

Thank you Mr. Coelho. I need


a credict card to put on file in
case you use the mini bar
....and you may say:

Ok. Here you are


All right. This is your room
card. You are in room 354
Settlement
You can take the elevator on
the right up to the third floor

Oh, when is the


breakfast time?

It’s from 6 to 9 am.

Thanks.
What about the Wi fi access?

Oh, this is the access code.


If you have any more
questions, feel free to dial
the front desk Thank you!
Video time!
Video time!

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