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All State - CS JD

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25 views

All State - CS JD

Uploaded by

dsxzdash
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Job Title: Customer Support Executive (International Voice Process)

Location: Bangalore (Varthur Region)

Position Overview: As a Customer Support Executive for our International Voice Process, you will be
responsible for providing outstanding support to our diverse customer base across various regions. You
will handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring
customer satisfaction.

Key Responsibilities:

1. Handle incoming calls from customers regarding product inquiries, orders, billing, and technical
support.

2. Make outbound calls to follow up on customer inquiries, resolve issues, and gather feedback.

3. Provide accurate and timely information to customers while maintaining a professional and
courteous demeanor.

4. Identify and escalate priority issues to the appropriate department for resolution.

5. Document all customer interactions, transactions, and inquiries accurately in the CRM system.

6. Collaborate with other teams to ensure prompt resolution of customer concerns.

7. Meet or exceed performance targets for call quality, customer satisfaction, and productivity.

8. Stay updated on product knowledge and industry trends to effectively address customer
inquiries and concerns.

9. Adhere to company policies and procedures, including compliance with data privacy regulations.

10. Continuously strive to improve processes and contribute to a positive team environment.

Qualifications:

1. Bachelor’s degree or equivalent work experience.

2. Previous experience in a customer support role, preferably in an international voice process.

3. Excellent communication skills, both verbal and written, with proficiency in English.

4. Strong interpersonal skills and the ability to build rapport with customers.

5. Problem-solving skills with a proactive and customer-centric approach.

6. Ability to multitask and work effectively in a fast-paced environment.

7. Proficiency in using CRM software and other relevant tools.


8. Flexibility to work in rotational shifts, including weekends and holidays.

9. Experience in handling customer inquiries via phone, email, and chat is a plus.

10. Cultural sensitivity and awareness of international business practices.

Benefits:

 Competitive salary package

 Health insurance coverage

 Retirement savings plan

 Paid time off and holidays

 Training and development opportunities

 Employee discounts on company products/services

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