Terms of Business

Allied Irish Banks, p.l.c.

These are the Terms of Business of Allied Irish Banks,
p.l.c. and its subsidiaries listed below.

Each of the companies is authorised by the Central Bank of AIB Leasing Limited trades as AIB Finance & Leasing.
Ireland. Allied Irish Banks, p.l.c. trades as AIB, AIB Bank, AIB AIB Insurance Services Limited trades as AIB Insurance.
Finance & Leasing, AIB Wealth Management, AIB Private In case of any query you should contact the branch or
Banking, AIB Customer Treasury Services, AIB Corporate department which has provided the service to you, or contact
Banking, AIB Corporate Banking Ireland, AIB International (01) 660 0311. Please refer to the table below for details.
Corporate Banking Ireland, AIBIT, AIB Commercial Banking
and AIB Trade Finance Services.

Regulated Entity Registered Office

Allied Irish Banks, p.l.c. Bankcentre, Ballsbridge, Dublin 4.

AIB Mortgage Bank Bankcentre, Ballsbridge, Dublin 4.
AIB Insurance Services Limited Bankcentre, Ballsbridge, Dublin 4.
AIB Leasing Limited Bankcentre, Ballsbridge, Dublin 4.

We provide a broad range of banking and financial services We have a conflicts of interest policy in place to ensure that
including: conflicts of interest are avoided. Where it is not possible to
avoid a conflict of interest, we will ensure you are treated
• Deposits
fairly and seek your acknowledgment in writing that you
• Current Accounts
still wish to proceed to take up the product or service.
• Loans and Overdrafts
• Mortgages If you default on an agreement with us we may terminate
• Hire-Purchase and Leasing that agreement and take such steps (including legal
• Card Services proceedings and enforcement of security) as we consider
• Foreign Exchange necessary to recover what you owe us.
• General Insurance
• Life Assurance We have in place a written procedure for the handling of
• Investments and Pensions complaints. This procedure provides that complaints will
• Investment Management and Advice be appropriately recorded, investigated and resolved. The
• Treasury outcome of any investigation will be communicated to you.

Allied Irish Banks, p.l.c. is tied to Irish Life Assurance plc. For complaints that cannot be resolved immediately, we
for life and pensions business. will provide you with regular updates.
AIB Insurance Services Limited (AIBIS) is regulated as an If you have reason to complain about the provision to you of
Insurance Intermediary for general insurance products. a product or service, or the failure to provide a product or
AIBIS have arrangements in place to refer each type service, you should firstly contact the manager of the relevant
of general insurance to the following insurers on an branch or department. If the matter is not resolved to your
exclusively underwritten by basis: satisfaction, you should write to; The Manager, AIB Conduct
Governance Services, Bankcentre, Ballsbridge, Dublin 4.
Home Insurance – AXA Insurance dac
If your complaint is still not resolved to your satisfaction,
Travel Insurance – Chubb European Group Limited
you may then refer the complaint to The Financial Services
Private Health Insurance – Irish Life Health dac Ombudsman’s Bureau, 3rd Floor, Lincoln House, Lincoln
Place, Dublin 2. LoCall 1890 88 20 90 or email
Car Insurance – AXA Insurance dac
[email protected]
Payment Protection Insurance – London General Insurance
Company Ltd and London General Life Company Ltd. Allied Irish Banks, p.l.c. and AIB Mortgage Bank are members
of the Deposit Guarantee Scheme administered by the
AIBIS may receive and transmit orders on your behalf to the Central Bank of Ireland. The Deposit Guarantee Scheme
above insurers. AIBIS receive remuneration for this service, protects depositors in the event of a credit institution
details of which are available on request. Allied Irish Banks, failing. The maximum amount payable is €100,000 in
p.l.c. and AIB Insurance Services Limited are registered as respect of all eligible deposits held by one depositor.
Insurance Intermediaries under the Insurance Mediation
Regulations 2005. Details of registration are available to Allied Irish Banks, p.l.c. and AIB Insurance Services Limited
view on the Insurance Mediation Register on the Central are members of the Investor Compensation Scheme. When
Bank of Ireland website at: www.centralbank.ie an authorised investment firm goes out of business and
cannot return investments or money that it owes its investors,
We charge for our products and services as set out in detail
the Investor Compensation Company Limited will give eligible
in our agreements or in our booklets of fees and charges
investors compensation of up to 90% of their investment
relevant to such services.
subject to a maximum compensation payment of €20,000.
The following entities are regulated by the Central Bank of Ireland and are subject to the following Codes of Conduct and other Codes
that may be published from time to time. The following Codes can be found on the Central Bank’s website www.centralbank.ie:

Allied Irish Banks, p.l.c. The Consumer Protection Code

Code of Conduct on Mortgage Arrears
Code of Conduct on the Switching of Current Accounts with Credit Institutions
Minimum Competency Code
AIB Mortgage Bank The Consumer Protection Code
Code of Conduct on Mortgage Arrears
Minimum Competency Code
AIB Insurance Services Limited The Consumer Protection Code
Minimum Competency Code
AIB Leasing Limited Minimum Competency Code

We have in place a written policy in relation to how we will use your personal data/use of information, please refer to the Data Protection
Notice below. Terms of Business effective from 11th November 2017.

Data Protection Notice • administer the products and services

that we supply to you and any future
financing. These obligations mean we have
to continually update our customer information.
Use of Information agreements that we may have with you, Often we have to share customer information
• make recommendations about the with third party law enforcement agencies.
How We Use Your Information at AIB products or services you hold with us, Where false or misleading information is
In this Notice, we explain how we collect • decide how the products and services given to us, or we suspect criminal activity
information about you, how we use it and you don’t yet hold might be suitable for we will record this and tell the appropriate
how you can interact with us about it. you, and law enforcement agencies, which may be
• decide to offer these to you, the terms within and outside Ireland.
Who We Are and conditions under which we offer
When we talk about “AIB”, or “us” or “we” them and how we will offer them to Your Information and Third Parties
in this Notice, we are referring to Allied Irish you, for example directly or through We sometimes use other companies and
Banks, p.l.c. and its subsidiaries, affiliates individuals to work on our behalf or to give
digital media.
and their respective parent and subsidiary us information to help us make decisions.
companies (“AIB Group”). We will share Developing Our Relationship – Marketing For example to:
information about you within AIB Group. and Customer Experience • analyse data;
How We Collect Information About You We may use your information for direct • collect debts;
and Your Consent marketing purposes, where you have given • trace information;
We collect personal information, for example us permission to do so. We may make you • process information; and
when you open an account; make a deposit; aware of products and services which may • conduct market research.
apply for a loan; use your credit or debit card; be of interest to you. We may do this by
or look for advice about your investments. phone, mail, email, text or through other We contract with all third parties to whom
We will also collect information from others, digital media. You can decide how much we give your information for these purposes
such as credit bureaus (like the Irish Credit direct marketing you want to accept, so to keep your information confidential and
Bureau), or through our website, apps, social we make it as easy as possible for you to to respect the law on data protection.
media sites, community based discussion change your direct marketing preferences,
forums and CCTV footage. We will sometimes If at any time you would like to be removed
simply contact us directly online or by
record phone conversations to improve from our market research database please
calling 1890 724 724.
security, resolve complaints, improve service let us know by writing to AIB, Office of
and train our people. We will always let you We will also use the information we have the Director of Retail & Business Banking,
know when we are recording our calls with you. gathered on you to personalise your Bankcentre, Ballsbridge, Dublin 4.
experience on digital media such as
Our websites use ‘cookie’ technology. A cookie We use credit reference agencies to check
websites, apps, ATMs, social media sites,
is a little piece of text that our server places your credit history, your debts, how you
mobiles and tablet devices. This may include
on your device when you visit any of our operate your accounts and to verify your
websites. They help us make the site work giving you product and service content we
identity. The credit reference agencies
better for you. You can find out more about believe might be of interest to you.
record these searches, whether we offer
cookies, including how to disable them on Data Analytics – Using Information in Our you credit or not. We give them information
www.aib.ie. We also use cloud technology Business about the products and services you hold
to store data including your information, We analyse the information that we collect with us and we keep them updated about
to support our infrastructure and to deliver how well you repay credit. We do this so
and hold on you through channels such as
you real-time personalised offers. that we can make decisions about offering
social media networks (Facebook, Twitter,
By using our products and services, or YouTube etc.). This helps us understand your credit and carry out credit reviews. We may
asking about them directly or online, you behaviour, our relationship with you and also use credit scoring techniques and automated
are consenting to us collecting and using our position in a market place. Our analysis decision-making systems to either fully or
your information in the ways we explain in helps us to offer you products and services partially assess your application.
this notice and any future versions of it. content we believe will be of interest to you.
Accessing and Managing Your Information
How We Keep Your Information Safe We may provide third party partners We try to make sure that the information
We know that you care about how information including non AIB companies with we have about you is accurate and up-to-
about you is used, stored and shared. We trend reports that contain for instance date. Sometimes we may ask you to verify
appreciate your trust in us to do that. To information such as the amount of ATM that the information we have remains
protect your information we use security accurate. If your information changes or
activity or card spend in a particular
measures that comply with Irish law and meet you believe we have information which is
geographical area or across industry
international standards. This includes computer
sectors. We compile these reports at an inaccurate or not up-to-date please let us
safeguards and secure files and buildings.
aggregated and anonymised level. AIB will know and we will change it.
What We Use Your Information For never share data at an individual personal
Offering and Managing Your AIB Products Under the Data Protection Acts you have the
level or any information that personally
and Services right to see the personal information we hold
identifies you as a customer (such as your
We gather information about you and the about you. We will charge you €6.35 for
name or account details) in these reports.
products and services you use, or ask us this. To get a copy of this information, write
about. We use this information to: Our Legal Obligations to your local AIB branch or to the SARS
We have legal obligations to prevent fraud, Unit, 4th Floor, 1 Adelaide Road, Dublin 2.
tax avoidance, money laundering and terrorist

AIB/F492 11/17