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Intune App Troubleshooting-1

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130 views

Intune App Troubleshooting-1

Uploaded by

pinkisahu9718
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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LOB APP ki troubleshooting win32 app se hoti h

Application- Troubleshooting log


App deployment issues

1.Space

2.configuration issues while creating the app in Intune Detection and command line

3.Network-related issues (problem with delivery and download of the package)

4.Issue with the package provided by the APF Team


Application installation follow

 IME agent initializes.


 IME agent discovers Intune endpoint
https://fef.msuc##.manage.microsoft.com/SideCar/StatelessSideCarGatewayS
ervice.
 IME agent fetches AAD token via impersonating logged-in user account.
 IME agent starts application polling to define query available/required in
Win32 app.
 IME agent gets application policy (detection/applicability/extended
requirement check details).
 IME agent checks if the application as queried has
any dependencies declared.
 IME agent post dependency check, if the app is standalone, starts running the
Detection Logic
 SideCar will run a WMI query against the MSI code defined for MSI
code-based detection.
 For Path-based detection, SideCar will traverse the PATH as defined
to check the presence.
 For Registry-based detection, SideCar will check the specified
reg_path for the presence of the reg_key and its value.
 SideCar ExecManager triggers the script and determines the result
based on the hand’s exit status for a custom script-based
detection.
 If pre-install detection is determined as False, the IME agent will check
the applicability and extended requirements.
 If all parameters are satisfied, the IME agent will download the package in
Incoming folder in bin format , which will be matched by a BITS job created for
it.
 Once the download job is complete, Now Hash verification happened to ensure that
download content was consistent and decrypt the package in staging folder in zip
format then unzip the content to IMECache.
 IME agent creates the Machine/User session installer process based on the app
deployment context.
 After executing the installer process, the IME agent runs the Detection rules
again to confirm the installation.
 The IME agent has deemed the app install successful only if post-install
detection is determined as True.
 IME sets the compliance state and creates an app report based on the post-
install detection result to be returned to the service.
 The report is sent and locally saved to the cache.
 IME agent stops the current app polling session.

Error code-

due to network connectivity- retrieve content


information(0x87D30065)

Requirement - OS version on the target device is less


than the configured minimum
Unknown (0x87D30000)

Downloading- due to network and dependency on the BITS


service, which handles the download job as created

 Unknown (0x87D30000) – the error that is reported when the


last step is defined as a success, but the current step has no
defined output
 Incorrect function (0x80070001) – generally related to invalid
tasks
 The unmonitored process is in progress. However, it may
timeout. (0x87D300C9)
 Error downloading content. (0x87D30068)
 The content delivery network is used for downloading
application content timed out. (0x87D3006A)
 The physical resources of this disk have been exhausted
(0x8007013A)
 Error unzipping downloaded content. (0x87D30067)

Location
APF- application and packaging factory

Download phase-

IME downloads the app package (.intunewin) from the Intune CDN to
the device.
C:\Program Files (x86)\Microsoft Intune Management
Extension\Content\Incoming
The file’s extension is in bin format

In the Staging Folder, the downloaded file will be in Zip format.

Hash verification and Decryption

Hash value was checked to ensure that downloaded content was


consistent. Decryption starts after hash verification.
C:\Program Files (x86)\Microsoft Intune Management
Extension\Content\Staging\

Log location: C:\ProgramData\Microsoft\IntuneManagementExtension\


Logs
At this point, you can encounter the error The system cannot find
the file specified. (0x80070002) which happens due to AV.

It is recommended that the locations used by IME be excluded from


being monitored by an AV, as this may interfere with the process.

[Win32App] Unzipping file on session 9 from C:\Program Files (x86)\Microsoft Intune Management
Extension\Content\Staging\66159b63-53c3-42e6-b735-2313165f58a9_1\66159b63-53c3-42e6-b735-
2313165f58a9_1.zip to C:\Windows\IMECache\66159b63-53c3-42e6-b735-2313165f58a9_1

IntuneWinPackage folder) is unzipped to location C:\Windows\


IMECache\GUID folder

Once unzip is complete, temporary content in the IME Cache folder will
be removed.

IME start the installation 3 times try for 5 mintues, detection phase,
reporting phase- IME report back
ApplicationId":"66159b63-53c3-42e6-b735 Minitab

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