DELL DATA PROTECTION SOFTWARE:

POWERPROTECT DATA MANAGER PLUS

DATA PROTECTION SUITE PLUS
Ordering and Licensing Guide

Dell Confidential Information - for Partner internal use only

Rev 1.8 May 2023 Release

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 Table of Contents
Revision history ........................................................................................................................................................ 2
Updating Support and Services ................................................................................................................................ 2
Added Perpetual ...................................................................................................................................................... 2
Required Shelf Count for Cloud Tier ......................................................................................................................... 2
New Upgrade module required for both Subscription and Perpetual offers, as well as an update to PP DDVE and
Cloud Tier Upgrade QTY ........................................................................................................................................... 2
Adding DPA to PPDM Plus ........................................................................................................................................ 2
Target audience ....................................................................................................................................................... 3
Dell Data Protection Software Product Overview .................................................................................................... 3
Update: DPA is now included in PPDM Plus ............................................................................................................. 5
Ordering guidelines DPA SW .................................................................................................................................... 8
Tools to configure PowerProtect Data Manager Plus or Data Protection Suite Plus .............................................. 12
Ordering guidelines PowerProtect Data Manager Plus .......................................................................................... 18
Ordering guidelines Data Protection Suite Plus ...................................................................................................... 30
Software Enablement and Activation ..................................................................................................................... 46
Software Use Rights to be attached to all software from DSA/Gii.......................................................................... 48
Support and Services .............................................................................................................................................. 49
Professional services deployment offerings ........................................................................................................... 50
End-user customer information ............................................................................................................................. 57
Countries where this solution may be shipped and sold (CSTL) ............................................................................. 61
Appendix - How to order a Cloud Tier physical metadata shelf with PPDM Plus or DPS Plus ................................. 62
Appendix - DellStar ................................................................................................................................................. 70
Appendix - DOMS ................................................................................................................................................... 74
Appendix - Gii EMEA/APJ ........................................................................................................................................ 87

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 Revision history
The following table presents the revision history of this document:

Revision Date Description Author

1.0 July 2020 Initial version Ronald Grift

1.1 August 2020 Added Deployment Services and DOMS section Robin Cohan,
Asif Ali, Ronald
Grift

1.2 December Added socket options Ronald Grift

2020

1.3 February 2021 Added summary of entitlements Ronald Grift

1.4 March 2021 Updating Support and Services Robin Cohan

1.5 June 2021 Added Perpetual Jeffrey

Setterlund

1.6 Aug 2021 Required Shelf Count for Cloud Tier Jeffrey
Setterlund

1.7 February 2022 New Upgrade module required for both Subscription Jeffrey
Setterlund
and Perpetual offers, as well as an update to PP
DDVE and Cloud Tier Upgrade QTY

1.8 May 2023 Adding DPA to PPDM Plus Dennis Peng

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 Target audience
The guide is intended primarily for Technical Sales Representative (Commercial and Enterprise),
Inside Sales Representative (Commercial and Enterprise), Account Executive (AE), System
Consultants (SC), Global Client & Compute Sales Representatives (GCCS) and Partners.
This guide may also be used by support and professional services teams to better understand Data
Protection Software. To broaden the audience, pricing information is not available in this document.

What is not covered in this document:

 Product training and technical info
 Common DSA/Gii/DOMS seller training
 Region based nuances which are not related to SKUs
 Any additional steps need to be taken outside the tool for Sales

Dell Data Protection Software Product Overview

There are two options for ordering Dell Data Protection Software subscription. Dell PowerProtect Data
Manager Plus and Dell Data Protection Suite Plus. These are both available in TB and sockets.

Dell PowerProtect Data Manager Plus software addresses IT operational complexity and propagation
of new technologies by leveraging a software-defined, platform. Dell PowerProtect Data Manager Plus
delivers next generation data management, enabling organizations to transform IT faster; with
confidence their data is protected and available to drive value as an asset for their business.
With operational simplicity, agility and flexibility at its core, Dell PowerProtect Data Manager enables
you to protect, manage and recover data on-premises, virtualized and cloud deployments with self-
service capabilities for operational efficiency and IT governance controls to ensure compliance.
Key features:
 Software defined with built-in deduplication for data protection, replication and reuse
 Self-service for data owners combined with central IT governance
 Multi cloud optimized with built-in cloud tiering
 SaaS-based management, compliance & predictive analytics
 Modern services-based architecture for ease of deployment, scaling and upgrading

Both Dell PowerProtect Data Manager Plus and Dell Data Protection Suite Plus include:
 PowerProtect DD Virtual Edition
 Dell Cloud Tier
 Dell vProtect
 Dell Cloud Snapshot Manager

PowerProtect DD Virtual Edition (DDVE) enables data protection in the cloud for applications
running in the cloud. DDVE in the cloud allows for both backup and replication. Data can be moved to
an on-premise PowerProtect DD and backup to the cloud, or even backup and replicate data between
two instances of DDVE running in the cloud or on-premise. This allows multiple DDVE instances to be
spun up in other regions and backup and replicate the data over to keep everything consistent.
For every 1FETB of the cloud offer, 1.5BETB of PowerProtect DD Virtual Edition for backups and
another 1.5BETB of PowerProtect DD Virtual Edition for replication is made available. This means

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 1FETB of the cloud offer comes included with 1.5TB of primary backup plus 1.5TB of secondary (for
replication), for a total of 3TB of BETB DDVE to protect 1FETB of logical capacity for the cloud offer.
As an example, to fully protect 64FETB you will need 96TB of DDVE for backups plus another 96TB of
DDVE for replication for a total of 192TB of DDVE.
With Dell Cloud Tier, PowerProtect DD Series Appliances can natively tier deduplicated data to the
cloud. No separate cloud gateway or virtual appliance is required. So, you do not have to worry about
any additional physical footprint or management overhead. Data is sent directly from the PowerProtect
DD Appliance to the cloud with seamless management through PowerProtect DD Management Center
where the data movement policy is managed.
For enabling Dell Cloud Tier on either the source or the destination for long-term retention but not
both, for every 1 FETB of the cloud offer, 2x of 1.5 BETB DDVE = 3BETB of Cloud Tier is available.
For those customers that will use Cloud Tier in combination with a physical PowerProtect DD, a
minimum purchase of 20 FETB of the cloud offer is required for receiving the necessary metadata
shelves to enable cloud tier with any 1 PowerProtect DD of choice.
Further steps are necessary to obtain the physical metadata shelf and a sizing exercise is still required
to accurately assess what the cloud tier requirement would be.
Refer to the appendix “How to order a Cloud Tier physical metadata shelf”.

Dell vProtect expands hypervisor ecosystem coverage for more comprehensive data protection
solution offered through PowerProtect Data Manager. Dell vProtect is a backup and snapshot-
management tool for VMs/containers running in open virtual environments. Customers protecting
workloads running on any vProtect-supported hypervisor can now orchestrate, manage and protect
their applications and other data to PowerProtect DD protection storage appliance.

Dell Cloud Snapshot Manager (CSM) is included as a feature of PPDM and is activated with PPDM
subscription license. CSM is not listed with a separate SKU.
For PPDM Plus and Data Protection Suite Plus subscription bundles every FETB or socket equals 10
CSM instances.
Cloud Snapshot Manager is a SaaS solution that makes it easy to protect workloads in public cloud
environments - without requiring any installation or infrastructure. Customers can discover, orchestrate
and automate the protection of workloads across multiple clouds based on policies for seamless
backup and disaster recovery. CSM breaks cloud silos, allowing customers to use one tool to protect
workloads across multiple clouds.

To summarize, PowerProtect Data Manager Plus and Data Protection Suite Plus subscription terms of
12, 36, 48 and 60-months, with prepaid SKU. Billing annually is not yet available. With following
entitlements:

Licensing Capacity VM DDVE Cloud Tier CSM

TB (=CA) 1:10 1:1 1:1 1:10

Socket (=IA) 1:1 * 1:1 1:1 1:10

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 CA = Registered Capacity of Data measured in Terabytes
IA = Instance measured per Server
* For socket licensing, VMs are limited only to what is a reasonable number of VMs to run on a socket.
When analysis was done in the past that reasonable number was somewhere around 8, 9, very close
to 10.
So, we do not put a limit on the number of VMs per socket, instead we know it is unreasonable to run
many more than 10 if you want them to perform appropriately.

Update: DPA is now included in PPDM Plus

Effective 05/11/23, Data Protection Advisor is now included in the PPDM Essentials Bundle. For new
customer orders placed after 05/11/23, the DPA SKU will automatically be included. No additional
action is required on the part of the sales representative.

However, to entitle existing PPDM Essentials customers, the desired route is for the Sales
Representative to initiate a “Zero Dollar” order through the standard DPA SW ordering path via
DSA/Gii or DOMS using the SKU identified below. Sales should then work through their normal “zero
dollar” approval process
DPA NetWorker Source Capacity 1TB B-CB
Please note that there is no specific DPA SKU for PPDM, so you will have to leverage the DPA SKU
for NetWorker to entitle PPDM Plus customers to DPA.

Note that when the initial “zero dollar” order is placed, the corresponding Support cost will also be
“zero dollars”. However, at renewal time, the customer will be accountable for the Support cost based
on the then documented support cost as a % of the list price (minus any discounts). Additionally, it is
recommended to provide the customer with a Support term of 3 years, so the customer will not have a
DPA Support cost burden for 3 years.

Detailed instructions with screen shots follow:

Step 1: Configure in Online Solutions Configurator/Dell Sales Tool

Application Tool

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 Click Create New Solution in the Online Solutions Configurator.

Enter Solution Name and click Create.

Select Configurable Products > Data Protection > Integrated Data Protection Software > DPA
SW

Here we’ll configure DPA SW:

Select  Data Protection  Integrated Data Protection DPA SW

Under “Product Description”, select “Add” to “AMER_DPA_SW_15945_VP” or
“AMER_DPA_SW_15945” (DOMS countries only).

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 Then select “Configure”:

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 Ordering guidelines DPA SW
The key steps for configuring “DPA SW” on Dell Sales Tools.

Perpetual: NEW
 For a NEW Perpetual order, “Data Protection Advisor Software Base - VP” is set at defaulted.
 UPGRADE of an existing Perpetual is NOT available.

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 Step 2: Select DPA Required Software option

For a NEW perpetual order, the “DPA Required Software” option from Module 1591 is defaulted at
DPA-20 Backup Clients B=IA with quantity of “1”.
If quantity of “0” is input in this option, user will see an error message of “Zero or blank is invalid.
Please provide valid quantity”.
Customer can select one, multiple or all Software options; however, at least one out of these 6
Software options must be selected in order to process to the next step. If the ‘DPA-20 Backup Clients-
B=IA’ option is not desired, then another selection must be made prior to de-selecting ‘DPA-20 Backup
Clients-B=IA’ or this default will be automatically re-selected.
Note: You will notice in the screen shot below the required selection for the following SKU:
DPA-NetWorker Source Capacity 1 TB-B=CB’ option.
This is the result of the fact that there is no specific DPA SKU for PPDM, so you will have to leverage
the existing DPA for NetWorker SKU.

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 Customer needs to deselect default option of ‘DPA-20 Backup Clients-B=IA’ and must select ‘DPA-
NetWorker Source Capacity 1 TB-B=CB’ option.

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 Once above step is completed, customer can move onto support section and complete the ordering
process. If customer needs help on completion the ordering, please refer to DPA ordering guide.

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 Tools to configure PowerProtect Data Manager Plus
or Data Protection Suite Plus
Configure “PowerProtect Data Manager Plus” or “Data Protection Suite Plus” using the following tools.
Refer to the Appendix for more information for DellStar, DOMS, or Gii.

Configure on Online Solutions Configurator/Dell Sales Application (DSA)

tool:
Click Add Solution from the Menu in the Dell Sales Application.

Click Create New Solution in the Online Solutions Configurator.

Enter Solution Name and click Create.

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 Select Configurable Products > Data Protection > Dell PowerProtect Data Manager > Dell
PowerProtect Data Manager Plus or
select Configurable Products > Data Protection > Dell Data Protection Suite > Dell Data
Protection Suite Plus from the Product Tree

Click Add.

Click Configure and continue with section “ordering guidelines”.

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 Configure on Gii EMEA/APJ:
Refer to Appendix – Gii EMEA/APJ for more information.
Click tabs Configuration > Solutions in Gii.

Click Create New Solution in the Online Solutions Configurator.

Enter Solution Name and click Create.

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 Select Configurable Products > DATA - PROTECTION > Dell PowerProtect Data Manager Plus or
Dell Data Protection Suite Plus from the Product Tree

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 Click Add (Example)

Click Configure and continue with section “ordering guidelines”.

Configure on Online Solutions Configurator/DellStar tool:

Refer to Appendix – DellStar for more information.

Click Create New Solution in the Online Solutions Configurator.

Enter Solution Name and click Create.

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 Select Configurable Products > Data Protection > Dell PowerProtect Data Manager > Dell
PowerProtect Data Manager Plus or
select Configurable Products > Data Protection > Dell Data Protection Suite > Dell Data
Protection Suite Plus from the Product Tree

Click Add (Example)

Click Configure and continue with section “ordering guidelines”.

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 Ordering guidelines PowerProtect Data Manager
Plus

The key steps for configuring “PowerProtect Data Manager Plus” on Dell Sales Tools.

Step 1: Select PowerProtect Data Manager Plus Subscription / Perpetual

option

Select option “Dell PowerProtect Data Manager Plus Subscription” or “Dell PowerProtect Data
Manager Plus” from Module 1

Subscription:
 For a NEW 12, 36, 48 or 60-months prepaid Subscription order select “Dell PowerProtect Data
Manager Plus Subscription”. Select option “PowerProtect Data Manager Plus Subscription
Upgrade” for UPGRADE of an existing subscription.
Upgrade of an existing subscription is to increase the capacity in TB or sockets of the existing
subscription during the originally purchase subscription duration.
It is not possible to purchase a NEW subscription other than 12, 36, 48 or 60-months.

The following table presents the SKUs for the available options:
210-AXLL Dell PowerProtect Data Manager Plus Subscription
210-AXLM Dell PowerProtect Data Manager Plus Subscription Upgrade

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 Perpetual:
 For a NEW Perpetual order select “Dell PowerProtect Data Manager Plus”. Select option
“PowerProtect Data Manager Plus Upgrade” for UPGRADE of an existing Perpetual.

Upgrading Perpetual to increase the capacity in TB or sockets of the existing Perpetual during
the originally purchase.
It is not possible to purchase a NEW subscription to be added to a perpetual order.

The following table presents the SKUs for the available options:
210-BBJX Dell PowerProtect Data Manager Plus
210-BBJT Dell PowerProtect Data Manager Plus Upgrade

Step 2: Select Capacity Licenses option

NEW Subscription select one “Capacity Licenses” option from Module 1003, either a 12, 36, 48
or 60-Months prepaid subscription in combination with the capacity in TB (=CA) or sockets (=IA).

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 The following table presents the SKUs for the available options:

528-CLMU PowerProtect Data Manager Plus 12Mo PP SU=CA

528-CLMV PowerProtect Data Manager Plus 36Mo PP SU=CA

528-CLMW PowerProtect Data Manager Plus 48Mo PP SU=CA

528-CLMX PowerProtect Data Manager Plus 60Mo PP SU=CA

528-CPOD PowerProtect Data Manager Plus Socket 12Mo PP SU=IA

528-CPOF PowerProtect Data Manager Plus Socket 36Mo PP SU=IA

528-CPNP PowerProtect Data Manager Plus Socket 48Mo PP SU=IA

528-CPOV PowerProtect Data Manager Plus Socket 60Mo PP SU=IA

UPGRADE Subscription of an existing subscription, 1st select selection in module 1321 “Original
Purchase Date” and select your Original Purchase for either BEFORE or AFTER February 1 st, 2022.

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 Once selected please select one “Capacity Licenses” option from Module 1003, either a 12Mo or
36Mo+ prepaid subscription in combination with the capacity you want to add in TB (=CA) or sockets
(=IA).
With 36Mo+ is meant a 36, 48 or 60-Month originally purchased subscription.
Upgrade of an existing subscription is to increase the capacity of the existing subscription
capacity in TB or sockets during the originally purchase subscription duration.

It is not possible to purchase a NEW subscription other than 12, 36, 48 or 60-months.
As UPGRADE for a 12-Months subscription you can co-term 1 to 12 months.
For a 60-Months (36Mo+) subscription you can co-term 1 to 60 months.

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 The following table presents the SKUs for the available options:
528-CLNC PowerProtect Data Manager Plus 12Mo PP SU 1 Month=CA
528-CLND PowerProtect Data Manager Plus 12Mo PP SU 2 Month=CA
528-CLNE PowerProtect Data Manager Plus 12Mo PP SU 3 Month=CA

528-CPQC PowerProtect Data Manager Plus Socket 36+Mo PP SU 58 Month=IA

528-CPPL PowerProtect Data Manager Plus Socket 36+Mo PP SU 59 Month=IA
528-CPOW PowerProtect Data Manager Plus Socket 36+Mo PP SU 60 Month=IA
Note: Only the first three and last three options are displayed

NEW Perpetual select one “Capacity Licenses” option from Module 1003, enter capacity in TB
(=CA) or sockets (=IA).

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 The following table presents the SKUs for the available options:
528-CSBU PowerProtect TB Data Manager=CA
528-CSBT PowerProtect Socket Data Manager=IA

UPGRADE Perpetual of an existing perpetual, 1st select selection in module 1321 “Original
Purchase Date” and select your Original Purchase for either BEFORE or AFTER February 1 st, 2022.
Once selected please select one of an existing perpetual select one of the “Capacity Licenses” option
from Module 1003, with the capacity you want to add in TB (=CA) or sockets (=IA).

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 The following table presents the SKUs for the available options:
528-CSBU PowerProtect TB Data Manager=CA
528-CSBT PowerProtect Socket Data Manager=IA

Step 3: Select Instance Enablers option

For NEW and UPGRADE subscriptions the “Instance Enablers” option from Module 1203 is required.

The following table presents the SKUs for the available options (NEW subscription only):
528-BJEQ vRealize SU=IA
Instance Enablers 528-BJEG PowerProtect Cyber Recovery SU=IC
528-BJEH PowerProtect Storage Direct DD vD SU=IA

The following table presents the SKUs for the available options (NEW Perpetual only):

528-CRZJ vRealize=IA
Instance Enablers 528-CRYX PowerProtect Cyber Recovery=IC
528-CRYV PowerProtect Storage Direct DD vD=IA

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 Step 4: Select Capacity Enablers option

For NEW and UPGRADE the “Capacity Enablers” option from Module 1202 is required and the
quantity in TB needs to match with the quantity in TB or sockets from Module 1003 (Capacity
Licenses).

The following table presents the SKUs for the available options:
528-BJEP Cloud Disaster Recovery SU=CC
528-BJES Granular Recovery for Microsoft SU=CA
528-CKZN Data Protection Central SU=CA
528-CKZO PowerProtect Database Agent SU=CA
528-CKZQ PowerProtect Microsoft Agent SU=CA
Subscription Capacity Enablers
528-CKZR PowerProtect Oracle RMAN Agent SU=CA
528-CKZS PowerProtect Storage Direct for PMAX SU=CA
528-CKZT PowerProtect Storage Direct for VMAX SU=CA
528-CKZU PowerProtect Storage Direct for XIO SU=CA
528-CKZV vProtect SU=CA

528-CRZC Cloud Disaster Recovery=CC

528-CPXD EMC Granular Recovery Microsoft=CA
528-CPWX Data Protection Central=CA
528-CPXB PowerProtect Database Agent=CA
528-CPWZ PowerProtect Microsoft Agent=CA
Perpetual Capacity Enablers
528-CPWY PowerProtect Oracle RMAN Agent=CA
528-CRYS PowerProtect Storage Direct for PMAX=CA
528-CRZG PowerProtect Storage Direct for VMAX=CA
528-CRYZ PowerProtect Storage Direct for XIO=CA
528-CRYW vProtect TB=CA

Step 5: Select RecoverPoint for VM Replication option

For NEW and UPGRADE capacity in TB subscriptions the “RecoverPoint for VMs=IB” option from

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 Module 1299 is required and the quantity needs to match with the quantity in TB x 10 from Module
1003 (Capacity Licenses).

The following table presents the SKUs for the available options:
Subscription

528-BJET RecoverPoint for VMs SU=IB

Perpetual

528-CRZD RecoverPoint for VMs=IB

For NEW and UPGRADE socket the “RecoverPoint for VMs =IA” option from Module 1299 is required
and the quantity needs to match with the quantity in sockets from Module 1003 (Capacity Licenses).

The following table presents the SKUs for the available options:
Subscription

528-CPPD RecoverPoint for VMs SU=IA

Perpetual

528-CRZF RecoverPoint for VMs=IA

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 Step 6: Select PP DDVE and Cloud Tier option
1. For NEW orders the quantity in Module 1319 needs to match with the quantity from Module
1003 (Capacity Licenses).

2. For Upgrades ONLY, if option (Original purchase BEFORE February 01,2022) is selected in
Module 1321 then the qty in Module 1319 will be X3 the Capacity selected in Module 1003.
3. For Upgrades ONLY, if option (Original purchase AFTER February 01,2022) is selected in
Module 1321 then the qty in Module 1319 needs to match (1:1) with the quantity from Module
1003.

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 The following table presents the SKUs for the available options:

528-CKZW PowerProtect DD Virtual Edition SU=CA

PP DDVE and Cloud Tier Subscription
528-CKZX Dell Cloud Tier SU=CC

528-CPXC PowerProtect DD Virtual Edition=CA

PP DDVE and Cloud Tier Perpetual
528-CPXF Dell Cloud Tier=CC

Step 7: Select Cloud Snapshot Manager option

For NEW and UPGRADE the “Cloud Snapshot Manager” option is required, and the quantity needs to
be 10x the Socket/TB quantity ordered from Module 1003 (Capacity Licenses). If not, an error
message will display “The Cloud Snapshot Manager should have qty 10 times as Capacity Enablers

The following table presents the SKUs for the available options:

Cloud Snapshot Manager Subscription 141-BIBF Cloud Snapshot Manager SU=IB

Cloud Snapshot Manager Perpetual 141-BIBE Cloud Snapshot Manager=IB

Step 8: Select Cloud Tier HW Shelf option

For NEW and UPGRADE the “Add CT HW to Quote” option from Module 1320 is optional.
Purchase of 20 TB or sockets in Module 1003 (Capacity Licenses) is required for adding a metadata
shelf for 1 PowerProtect DD of Choice.
Sizing required to assess Cloud Tier requirements.
A separate order code within this solution needs to be added for the metadata shelf, refer to the
appendix “How to order a Cloud Tier physical metadata shelf”.

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 The following table presents the SKUs for the available options:
Add CT HW to Quote 379-BEFL Add CT HW to Quote

Required Shelf Count for Cloud Tier

June Model Cloud Tier Required Shelf Count
DD9900 5
DD9400 4
DD6900 2

 For example,
o If a DD9900 is order, then 5 Cloud Tier Shelfs would be required.
o If a DD9400 is order, then 4 Cloud Tier Shelfs would be required.
o If a DD6900 is order, then 2 Cloud Tier Shelfs would be required.

Ordering guidelines Data Protection Suite Plus

The key steps for configuring “Data Protection Suite Plus” on Dell Sales Tools.

Step 1: Select Dell Data Protection Suite Plus option

Subscription: NEW

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  For a NEW 12, 36, 48 or 60-months prepaid subscription select option “Dell Data Protection
Suite Plus Subscription”. Select option “Dell Data Protection Suite Plus Subscription Upgrade”
for UPGRADE of an existing subscription.
Upgrade of an existing subscription is to increase the capacity in TB or sockets of the existing
subscription during the originally purchase subscription duration.
It is not possible to purchase a NEW subscription other than 12, 36, 48 or 60-months.

The following table presents the SKUs for the available options:
210-AXLN Dell Data Protection Suite Plus Subscription
210-AXLO Dell Data Protection Suite Plus Subscription Upgrade

Perpetual: NEW
 For a NEW Perpetual order select “Dell Data Protection Suite Plus”. Select option “Dell Data
Protection Suite Plus Upgrade” for UPGRADE of an existing Perpetual.
Upgrading Perpetual to increase the capacity in TB or sockets of the existing Perpetual during
the originally purchase.
It is not possible to purchase a NEW subscription to be added to a perpetual order.

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 The following table presents the SKUs for the available options:

210-BBJL Dell Data Protection Suite Plus

210-BBJK Dell Data Protection Suite Plus Upgrade

Step 2: Select Current Capacity option

For a NEW subscription, “Current Capacity” options from Module 1574 are not applicable and is
defaulted to “No Current Capacity Selected”.

Subscription: UPGRADE
For UPGRADE of an existing subscription, 1st select selection in module 1321 “Original Purchase
Date” and select your Original Purchase for either BEFORE or AFTER February 1st, 2022. Once
selected please select one “Current Capacity” option 12Mo or 36Mo+ in combination with the
applicable tier and indicate the current capacity in TB (=CA) or sockets (=IA).
With 36Mo+ is meant a 36, 48 or 60-Month originally purchased subscription.
License tiering gives the customer a discount when larger amounts of capacity is ordered.

Dell Data Protection Suite Plus has the following three tiers:
• Tier1 - 1-400 TB or sockets
• Tier2 - 401-3000 TB or sockets
• Tier3 - 3000+ TB or sockets

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 The following table presents the SKUs for the available options:

379-BDQG Current Capacity Tier 1 12Mo PP SU=CA

379-BEJR Current Socket Tier 1 12Mo PP SU=IA
379-BDQN Current Capacity Tier 1 36Mo+ PP SU=CA
379-BEJM Current Socket Tier 1 36Mo+ PP SU=IA
379-BDQI Current Capacity Tier 2 12Mo PP SU=CA
379-BEJN Current Socket Tier 2 12Mo PP SU=IA
379-BDQM Current Capacity Tier 2 36Mo+ PP SU=CA
379-BEJP Current Socket Tier 2 36Mo+ PP SU=IA
379-BDQJ Current Capacity Tier 3 12Mo PP SU=CA

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 379-BEJQ Current Socket Tier 3 12Mo PP SU=IA
379-BDQQ Current Capacity Tier 3 36Mo+ PP SU=CA
379-BEJO Current Socket Tier 3 36Mo+ PP SU=IA

Perpetual UPGRADE
 UPGRADE of an existing Perpetual, 1st select selection in module 1321 “Original Purchase
Date” and select your Original Purchase for either BEFORE or AFTER February 1st, 2022.
Once selected please select one Perpetual “Current Capacity” option indicate the current
capacity in TB (=CA) or sockets (=IA).

Upgrading Perpetual to increase the capacity in TB or sockets of the existing Perpetual during
the originally purchase.
It is not possible to purchase a NEW subscription to be added to a perpetual order.

Dell Data Protection Suite Plus has the following three tiers:
• Tier1 - 1-400 TB or sockets
• Tier2 - 401-3000 TB or sockets
• Tier3 - 3000+ TB or sockets

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 Step 3: Select Capacity Licenses option

For a NEW order, select one “Capacity Licenses” option from Module 1003.

Subscription
For New Subscription, either a 12, 36, 48 or 60-Months prepaid subscription in combination with the
applicable tier and indicate the capacity in TB (=CA) or sockets (=IA).
License tiering gives the customer a discount when larger amounts of capacity is ordered.
Dell Data Protection Suite Plus has the following three tiers:
• Tier1 - 1-400 TB or sockets
• Tier2 - 401-3000 TB or sockets
• Tier3 - 3000+ TB or sockets

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 The following table presents the SKUs for the available options:
528-CLPV Data Protection Suite Plus Tier1 12Mo PP SU=CA
528-CLPW Data Protection Suite Plus Tier1 36Mo PP SU=CA
528-CLPX Data Protection Suite Plus Tier1 48Mo PP SU=CA
528-CLPY Data Protection Suite Plus Tier1 60Mo PP SU=CA
528-CLPZ Data Protection Suite Plus Tier 2 12Mo PP SU=CA
528-CLQB Data Protection Suite Plus Tier 2 36Mo PP SU=CA
528-CLQC Data Protection Suite Plus Tier 2 48Mo PP SU=CA
528-CLQD Data Protection Suite Plus Tier 2 60Mo PP SU=CA
528-CLQE Data Protection Suite Plus Tier 3 12Mo PP SU=CA
528-CLQF Data Protection Suite Plus Tier 3 36Mo PP SU=CA
528-CLQG Data Protection Suite Plus Tier 3 48Mo PP SU=CA
528-CLQH Data Protection Suite Plus Tier 3 60Mo PP SU=CA
528-CPET Data Protection Suite Plus Socket Tier 1 12Mo PP SU=IA
528-CPDR Data Protection Suite Plus Socket Tier 1 36Mo PP SU=IA
528-CPFP Data Protection Suite Plus Socket Tier 1 48Mo PP SU=IA
528-CPJG Data Protection Suite Plus Socket Tier 1 60Mo PP SU=IA

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 528-CPDI Data Protection Suite Plus Socket Tier 2 12Mo PP SU=IA
528-CPED Data Protection Suite Plus Socket Tier 2 36Mo PP SU=IA
528-CPFL Data Protection Suite Plus Socket Tier 2 48Mo PP SU=IA
528-CPJU Data Protection Suite Plus Socket Tier 2 60Mo PP SU=IA
528-CPDX Data Protection Suite Plus Socket Tier 3 12Mo PP SU=IA
528-CPBV Data Protection Suite Plus Socket Tier 3 36Mo PP SU=IA
528-CPBZ Data Protection Suite Plus Socket Tier 3 48Mo PP SU=IA
528-CPHD Data Protection Suite Plus Socket Tier 3 60Mo PP SU=IA

For UPGRADE of an existing subscription select one “Capacity Licenses” option from Module 1003,
either a 12Mo or 36Mo+ prepaid subscription in combination with the applicable tier and indicate the
capacity you want to add in TB (=CA) or sockets (=IA).
With 36Mo+ is meant a 36, 48 or 60-Month originally purchased subscription.
License tiering gives the customer a discount when larger amounts of capacity is ordered.
Dell Data Protection Suite Plus has the following three tiers:
• Tier1 - 1-400 TB or sockets
• Tier2 - 401-3000 TB or sockets
• Tier3 - 3000+ TB or sockets

For UPGRADE to determine the correct tier, add current quantity to new quantity and use that total
quantity to select the appropriate tier. Even though we add the current and additional capacity or
sockets to get us to the correct tier, we only charge the customer for the “added capacity or sockets”
they are purchasing.
Example: Customer purchased 100 TB of Data Protection Suite Plus. The customer wants an
additional 400 TB of capacity. Adding the current capacity and the additional capacity brings us to “tier
2”. Therefore, we’ll charge the customer for 400 TB in the tier 2 pricing.

Upgrade of an existing subscription is to increase the capacity in TB or sockets of the existing

subscription during the originally purchase subscription duration.
It is not possible to purchase a NEW subscription other than 12, 36, 48 or 60-months.
For a 12-Months subscription you can co-term 1 to 12 months.
For a 60-Months (36Mo+) subscription you can co-term 1 to 60 months.

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 The following table presents the SKUs for the available options:
528-CLQV Data Protection Suite Plus 12Mo PP SU Tier 1 1 Month=CA
528-CLQW Data Protection Suite Plus 12Mo PP SU Tier 1 2 Month=CA
528-CLQX Data Protection Suite Plus 12Mo PP SU Tier 1 3 Month=CA

528-CPGY Data Protection Suite Plus Socket 36+Mo PP SU Tier 3 58 Month=IA

528-CPII Data Protection Suite Plus Socket 36+Mo PP SU Tier 3 59 Month=IA
528-CPJM Data Protection Suite Plus Socket 36+Mo PP SU Tier 3 60 Month=IA
Note: Only the first three and last three options are displayed

Perpetual
For New Perpetual, indicate the capacity in TB (=CA) or sockets (=IA).
License tiering gives the customer a discount when larger amounts of capacity is ordered.
Dell Data Protection Suite Plus has the following three tiers:
• Tier1 - 1-400 TB or sockets
• Tier2 - 401-3000 TB or sockets
• Tier3 - 3000+ TB or sockets

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 The following table presents the SKUs for the available options:

528-CSBO DPS Plus Tier 1=CA

528-CSBS DPS Plus Tier 2=CA
528-CSBH DPS Plus Tier 3=CA
528-CSBQ DPS Plus Socket Tier 1=IA
528-CSBM DPS Plus Socket Tier 2=IA
528-CSBN DPS Plus Socket Tier 3=IA

For UPGRADE of an existing Perpetual select one “Capacity Licenses” option from Module 1003,
applicable tier and indicate the capacity you want to add in TB (=CA) or sockets (=IA).

License tiering gives the customer a discount when larger amounts of capacity is ordered.
Dell Data Protection Suite Plus has the following three tiers:
• Tier1 - 1-400 TB or sockets
• Tier2 - 401-3000 TB or sockets
• Tier3 - 3000+ TB or sockets

For UPGRADE to determine the correct tier, add current quantity to new quantity and use that total
quantity to select the appropriate tier. Even though we add the current and additional capacity or
sockets to get us to the correct tier, we only charge the customer for the “added capacity or sockets”
they are purchasing.
Example: Customer purchased 100 TB of Data Protection Suite Plus. The customer wants an
additional 400 TB of capacity. Adding the current capacity and the additional capacity brings us to “tier
2”. Therefore, we’ll charge the customer for 400 TB in the tier 2 pricing.

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 Step 4: Select Instance Enablers option

For NEW and UPGRADE the “Instance Enablers” option from Module 1203 is required.

The following table presents the SKUs for the available options (NEW subscription / perpetual
only):

528-CLQP DPA Federated Reporting SU=IA

528-CLQO vCloud Director DP Extension SU=IA
528-CLQQ CloudBoost SU=IA
Instance Enablers Subscription 528-CLQN NetWorker Virtual Edition SU=IA
528-CLQM vRealize DPA CB DDvD Enablers SU=IA
528-BJEG PowerProtect Cyber Recovery SU=IC
528-BJEH PowerProtect Storage Direct DD vD SU=IA

528-CSBL DPA Federated Reporting=IA

528-CSBF vCloud Director DP Extension=IA
528-CSBK CloudBoost=IA
Instance Enablers Perpetual 528-CSBP NetWorker Virtual Edition=IA
528-CRZJ vRealize DPA CB DDvD Enablers=IA
528-CRYX PowerProtect Cyber Recovery=IC
528-CRYV PowerProtect Storage Direct DD vD=IA

Step 5: Select Capacity Enablers option

For NEW and UPGRADE the “Capacity Enablers” option from Module 1202 is required and the
quantity in TB needs to match with the quantity in TB or sockets from Module 1003 (Capacity
Licenses).

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 The following table presents the SKUs for the available options:
528-BJEP Cloud Disaster Recovery SU=CC
528-BJES Granular Recovery for Microsoft SU=CA
528-CKZN Data Protection Central SU=CA
528-CKZO PowerProtect Database Agent SU=CA
528-CKZQ PowerProtect Microsoft Agent SU=CA
528-CKZR PowerProtect Oracle RMAN Agent SU=CA
528-CKZS PowerProtect Storage Direct for PMAX SU=CA
Capacity Enablers Subscription
528-CKZT PowerProtect Storage Direct for VMAX SU=CA
528-CKZU PowerProtect Storage Direct for XIO SU=CA
528-CKZV vProtect SU=CA
528-BJEU Avamar VE SU=CA
528-CLQJ Avamar SU=CA
528-CLQK Data Protection Advisor SU=CA
528-CLQI NetWorker SU=CA

528-CRZC Cloud Disaster Recovery=CC

528-CPXD Granular Recovery for Microsoft=CA
528-CPWX Data Protection Central=CA
528-CPXB PowerProtect Database Agent=CA
528-CPWZ PowerProtect Microsoft Agent=CA
528-CPWY PowerProtect Oracle RMAN Agent=CA
528-CRYS PwrProtect Storage Direct for PMAX=CA
Capacity Enablers Perpetual
528-CRZG PwrProtect Storage Direct for VMAX=CA
528-CRYZ PwrProtect Storage Direct for XIO=CA
528-CRYW vProtect=CA
528-CSBE Avamar=CA
528-CSBR Avamar VE=CA
528-CSBI Data Protection Advisor=CA
528-CSBG NetWorker=CA

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 Step 6: Select RecoverPoint for VM Replication option

For NEW and UPGRADE capacity in TB the “RecoverPoint for VMs=IB” option from Module 1299 is
required and the quantity needs to match with the quantity in TB x 10 from Module 1003 (Capacity
Licenses).

The following table presents the SKUs for the available options:

528-BJET RecoverPoint for VMs SU=IB

528-CRZD RecoverPoint for VMs=IB

For NEW and UPGRADE socket the “RecoverPoint for VMs SU=IA” option from Module 1299 is
required and the quantity needs to match with the quantity in sockets from Module 1003 (Capacity
Licenses).

The following table presents the SKUs for the available options:

528-CPPD RecoverPoint for VMs SU=IA

528-CRZF RecoverPoint for VMs=IA

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 Step 7: Select PP DDVE and Cloud Tier option
4. For NEW orders the quantity in Module 1319 needs to match with the quantity from Module
1003 (Capacity Licenses).

5. For Upgrades ONLY, if option (Original purchase BEFORE February 01,2022) is selected in
Module 1321 then the qty in Module 1319 will be X3 the Capacity selected in Module 1003.
6. For Upgrades ONLY, if option (Original purchase AFTER February 01,2022) is selected in
Module 1321 then the qty in Module 1319 needs to match (1:1) with the quantity from Module
1003.

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 44
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 The following table presents the SKUs for the available options:

528-CKZW PowerProtect DD Virtual Edition SU=CA

PP DDVE and Cloud Tier Subscription
528-CKZX Dell Cloud Tier SU=CC

528-CPXC PowerProtect DD Virtual Edition=CA

PP DDVE and Cloud Tier Perpetual
528-CPXF Dell Cloud Tier=CC

Step 8: Select Cloud Snapshot Manager option

For NEW and UPGRADE the “Cloud Snapshot Manager” option is required, and the quantity needs to
be 10x the Socket/TB quantity ordered from Module 1003 (Capacity Licenses). If not, an error
message will display “The Cloud Snapshot Manager should have qty 10 times as Capacity Enablers

The following table presents the SKUs for the available options:

Cloud Snapshot Manager Subscription 141-BIBF Cloud Snapshot Manager SU=IB

Cloud Snapshot Manager Perpetual 141-BIBE Cloud Snapshot Manager=IB

Step 9: Select Cloud Tier HW Shelf option

For NEW and UPGRADE the “Add CT HW to Quote” option from Module 1320 is optional.
Purchase of 20 TB or sockets in Module 1003 (Capacity Licenses) is required for adding a metadata
shelf for 1 PowerProtect DD of Choice.
Sizing required to assess Cloud Tier requirements.

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 A separate order code within this solution needs to be added for the metadata shelf, refer to the
appendix “How to order a Cloud Tier physical metadata shelf”.

The following table presents the SKUs for the available options:

Add CT HW to Quote 379-BEFL Add CT HW to Quote

Required Shelf Count for Cloud Tier

June Model Cloud Tier Required Shelf Count
DD9900 5
DD9400 4
DD6900 2

 For example,
o If a DD9900 is order, then 5 Cloud Tier Shelfs would be required.
o If a DD9400 is order, then 4 Cloud Tier Shelfs would be required.
o If a DD6900 is order, then 2 Cloud Tier Shelfs would be required.

Software Enablement and Activation

EFFECTIVE IMMEDIATELY – ALL ORDERS THAT CONTAIN ENTERPRISE SOFTWARE

REQUIRE VALID CUSTOMER EMAIL ADDRESSES
The customer’s email address is used to populate the Dell Digital Locker (L-Dell) and Software
Licensing Central (L-EMC). Customers will then use either portal to manage their licenses.

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 IMPORTANT:
A new “Install At” address and e-mail is now required for Co-IP (legacy EMC) ISG products and
Software. Additionally, the Install At fields will also be utilized for legacy Dell products and Enterprise
licenses that are identified on a customer’s configuration as a “Solution” that also includes Co-IP
products. SW License information will now be sent to end user’s Install At e-mail address in addition
to other e-mail addresses out outlined in the section below.
Where the license is sent depends on the order type:
Direct Orders – Enter a valid email address in the Bill To and InstallAT email field; The digital
entitlement will be delivered to the email address in the Bill To field. If the domain matches Bill To,
Sold To or admin group user then end user in InstallAT field will also receive digital entitlement.
Channel Partner (VAR) Orders – Enter the VAR’s email address in the Bill To/Sold To email field;
enter the end-user’s email address in the Ship To and InstallAT email field. Registration code will be
sent to all.
Funder and DFS Orders – Enter a valid email address in the Sold To email field; The digital
entitlement will be delivered to the email address in the Sold To field.
Software and Peripherals (S&P) – Enter a valid email address in the Ship To email field; The digital
entitlement will be delivered to the email address in the Ship To field.
It is VERY IMPORTANT to always enter a valid customer email address and to never use a
place-holder or a dell.com domain email address. Without the correct customer email address,
the order is likely to be cancelled, delayed or not shipped at all.
Dell software licenses impacted by this requirement include but not limited to:
Enterprise (3x4 SKUs): iDRAC, Open Manage Essentials, VMware, Absolute, Data Domain,
Integrated Data Protection Appliance, Aerohive, Cyberlink, Wyse, VxRail, Unity XT and Trident.
S&P (A-SKUs): VMware, Ivanti, Nvidia, Microsoft XBOX/Office, and Cumulus.
It is very important to provide the Dell Sale Order number when requesting support. Additional
helpful information Service Tag, PSNT (Product Serial Number Tag) or SKU.
Missing Licensing can be forwarded to Care via the following process for information/resend, if able:

 Go to the OMS Sales Simplification

Page: https://sales.one.dell.com/sites/OMSrequest/SitePages/home.aspx
 Select Country from drop down
 Go to Missing, Wrong, Damaged, & Credits tab
 Under tab, Select: “Missing Software/License: Customer has not received their purchased
software or license.”
 Complete fusion for Care to provide resolution.

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 Software Use Rights to be attached to all software
from DSA/Gii
It is important that we share with our customers how we define the various aspects of their equipment
purchase. You must include a copy of the following PDF to all Storage and Data Protection quotes
from DSA/Gii—this is to provide customers with the SW use rights definitions and legal requirements.

http://www.emc.com/collateral/software/warranty-maintenance/h2483-sw-use-rights.pdf
Sales must add a link to the use rights document (link above) to the quote notes for all new Storage
and Data Protection Products, so that customers can see a clear definition of usage rights that
corresponds with each two digit code at the end of the SKU description for each SW SKU quoted.
How customers will use this information
 SW SKUs for these products include a two digit Code (such as CA, IA, IC, etc) at the end of
the SKU description such as “PowerProtect Database Agent SU=CA”
 The Dell Software Use Rights document includes summary (page 1) and detailed description
(page 2- 8) of the terms of use for each two digit code, including “CA” from the example above

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 Support and Services

Support Offerings

Best-in-class services offer ultimate choice and flexibility

In support of this solution, Dell offers our ProSupport 4-Hour Mission Critical service:
 ProSupport: Ensures comprehensive 24x7 support with automated issue detection and case
creation. It’s a single source for your customer’s hardware and OS support. ProSupport 4-hour
Mission Critical provides response time for onsite parts replacement and software support.

ProSupport Suite SKUs

With the ProSupport Enterprise Suite, customers get the most out of their investment with the support
expertise and insights Dell is known for across the globe. The ProSupport Enterprise Suite doesn’t just
extend their IT team, it offers:
 Flexibility to choose the right support based on the criticality of specific systems
 A central point of contact for all your hardware and software issues
 Broad and deep experience that goes beyond a single system
 Automated proactive and predictive support technologies
 Consistent experience regardless of where you’re located or what language you speak

Support SKU offerings in the Dell Stack and MYQUOTES will be available for:
 ProSupport with 4 HR Mission Critical

Support Offerings in L-Dell Sales Tool

Select Module 994 (Software Support) for selecting support SKU’s.
Note: Default setting on the configurator tool will be set to ProSupport Mission Critical Data Protection
Suite Plus Software Support-Maintenance, 1 Month(s) [Min:1, Max:60].
For NEW subscription the duration of the software support has to match with the duration of the
subscription (12, 36, 48 or 60-months).
For UPGRADE of existing subscription the duration of the software support has to match with the
remainder of the subscription (1 to 12 months for an orginally purchased 12-months subscription, 1 to
60 months for an originally purchased 36-months or longer subscription).
Please refer the ProSupport Enterprise Dell Link to learn more about ProSupport , ProSupport
w/Mission Critical and ProSupport Plus services: http://www.dell.com/en-us/work/learn/prosupport-
enterprise-suite#What-we-offer
To determine the ProSupport coverage in a particular country, use the following tools:
 For Legacy Dell - use the GSCV website: http://gscv.dell.com/GscvMvc/CoverageSearch
 For Legacy EMC - Sales teams can locate the appropriate SLA converge using the Service
Locator tool: http://pwd-qtoolprd15.corp.emc.com/ServiceLocator/

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 Professional services deployment offerings

Key Deployment Options:

 ProDeploy Enterprise Suite
o ProDeploy Plus (Defaulted in ordering system)
o ProDeploy
 ProDeploy Add-On Services
 Additional Deployment Time
 Data Migration Services
 Residency Services

ProDeploy Enterprise Suite helps customers get systems out of the box and into production fast and
includes optional setup of Secure Remote Services to ensure the best customer support experience
and faster connectivity to CloudIQ. Services offerings are:

 ProDeploy Plus: The best choice for increasing customer satisfaction for mission-critical
environments, ProDeploy Plus provides 24x7 onsite installation and configuration of both
hardware and system software with a commitment of delivering in-region and onsite resources
for a personalized, high-touch experience. It also comes with Dell training credits, 30-day post-
deployment configuration assistance and deployment validation to address any immediate
concerns during early production.

 ProDeploy: Offering a blended delivery model, ProDeploy includes onsite hardware

installation and remote resources for software configuration, ensuring accurate and timely
delivery regardless of where the customer is located.

Deployment of PowerProtect Data Manager Plus and Data Protection Suite Plus can only be done by
the Dell resources or Partners:
 Dell resources
o Dell resources from the Legacy Dell delivery team are responsible for deployments sold
from L-Dell sales systems (ex: DSA, OSC, Gii, etc) and Legacy EMC delivery team is
responsible for deployments sold from L-EMC MYQUOTES.

Note – PowerProtect Data Manager Plus and Data Protection Suite Plus is customer-installable

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 software. If the customer has the time and resources to deploy on their own, they may decline a
deployment service by selecting “No install” in L-Dell sales tool. The exception is the CyberRecovery
component. This requires Dell installation. Customers planning to use the CyberRecovery component
need to order the ProDeploy or ProDeploy Plus offering from the Additional Deployment Services
section.
ProDeploy Add-On Services
To ensure your new technology is configured and production-ready, we offer specialized services to add
scale or capabilities outside the standardized scope of ProDeploy or ProDeploy Plus – all orderable with
simple add-on SKUs. Available at Point of Sale or later.
Additional Deployment Time
A standard flexible scope service for 4- hour remote or 8-hour onsite blocks of time, delivered by a Dell
certified expert. Use to supplement ProDeploy Suite with additional or out-of-scope needs now or up to
1 year after purchase. Streamlines delivery and minimizes need for custom SOWs.
You can use additional deployment time for a variety of tasks, such as:
• EXPANDED SCOPE: Additional requirements beyond standard offers
• UNFORESEEN NEEDS: Unexpected assistance anytime within next year
• AD HOC TASKS: Short-term needs without the effort of a custom quoting process

Residency Services
Residency Services provide a dedicated hands-on storage expert to fill resource gaps, manage day-to-
day operations and help teams transition to new technologies. Residency offerings are available on a
custom basis from Legacy Dell delivery resources currently.

Deployment Offerings in L-Dell Sales Tool

Select from ProDeploy Plus Data Protection Services Pre-Installation Review, ProDeploy Data
Protection Services Pre-Installation Review, Custom Install, no install, deployment offerings in the
DSA/Gii. Choose Deployment Services [Module id: 714].

IMPORTANT: Data Protection Services Pre-Installation Review is NOT a Deploy service to install
PowerProtect SW.
It is a service to discuss the functionality of different SW licenses in the SW suite.
Data Protection Services Pre-Installation Review in Module 714 or 200437 (AMER VP Only) is
mandatory if your customer needs any deployment work from Dell. Select the Data Protection Services
Pre-Installation Review in Module 714 or 200437 and then move to Module 1277 or 200438 (AMER VP
Only DSA) or 1290 (Gii/Dellstar) to select the ProDeploy Suite and any Add-on services.

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 Deployment module 714 or 200437 (AMER VP only) and Additional Deployment Services module
1277 or 200438 (AMER VP only) are paired.
Module 714 or 200437 (AMER VP only) must be selected with a ProDeploy or ProDeploy Plus option if
module 1277 or 200438 (AMER VP only) is selected.
In this case Module 1277 or 200438 (AMER VP only) can have multiples selected if an appropriate
selection is made in module 714 or 200437 (AMER VP only).
Module 688 (Residency) has no special criteria for selection.
Module 736 (Education Services) has no special criteria for selection
Module 200577 (Learning Hub) has no special criteria for selection
PowerProtect Data Manager Essentials is a software only solution and Module 29 is declined.
For additional information and recommendations on Deployment, and Residency options, see Support
and Services

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 About the packages as well as individual product deploy options
Additional Deployment Services include 2 types of deploy offerings:
- Individual (or “a la carte”) product deploy offers (for example: “ProDeploy for Cloud Disaster
Recovery”)
- Packaged deploy bundles - these offers combine multiple individual services (for example:
“ProDeploy Plus for PowerProtect Software Package”)
Note: the charts and listings below, as well as the definitions of the services listed, are subject to
change. For latest service definitions and offerings, consult the Service Offering Index at:
https://www.dellemc.com/resources/en-us/auth/soi.htm

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 PowerProtect App Direct & PowerProtect Storage Direct are in both PowerProtect Package as well as
standalone in Module ID: 1277/1290 or 200438. They have different database and array
requirements. Please use the chart below when ordering PowerProtect App Direct & PowerProtect
Storage Direct based on the customer requirements

Deploy PPDM (Plus)

PD or PDP Data Protection Services Pre-Install Review

Additional Deployment Offers

PD or PDP for PowerProtect Software Package

PD or PDP Cloud Adoption Package

PD or PDP For PowerProtect Data Manager

PD or PDP For PowerProtect App Dir MS Deploy

PD or PDP Add-On, PowerProtect App Dir MS Deploy

PD or PDP For PowerProtect App Dir DB Deploy

PD or PDP Add-On, PowerProtect App Dir DB Deploy

PD or PDP For PowerProtect Storage Dir Deploy

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 PD or PDP Add-On, PowerProtect Stor Dir Deploy

PD or PDP for Cloud Disaster Recovery

PD or PDP for Cloud Tier

PD or PDP for Cyber Recovery

PD or PDP for Data Domain Virtual Edition

PD or PDP for RecoverPoint for Virtual Machines

PD or PDP for vProtect

Deploy DPS

PD or PDP Data Protection Services Pre-Install Review

Additional Deployment Offers

PD or PDP Avamar/Networker Backup Package (AV and NW are separate services in Dell
Tools, but combined in MyQuotes)

PD or PDP Avamar/Networker plus Search Backup Package (ditto)

PD or PDP Cloud Adoption Package

PD or PDP For PowerProtect Data Manager

PD or PDP For PowerProtect App Dir MS Deploy

PD or PDP Add-On, PowerProtect App Dir MS Deploy

PD or PDP For PowerProtect App Dir DB Deploy

PD or PDP Add-On, PowerProtect App Dir DB Deploy

PD or PDP For PowerProtect Storage Dir Deploy

PD or PDP Add-On, PowerProtect Stor Dir Deploy

PD or PDP for Cloud Disaster Recovery

PD or PDP for Cloud Tier

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 PD or PDP for Cyber Recovery

PD or PDP for Data Domain Virtual Edition

PD or PDP for Data Protection Advisor

PD or PDP for Search

PD or PDP for RecoverPoint for Virtual Machines

PD or PDP for vProtect

PD or PDP for CloudBoost

PD or PDP for Data Protection Central

PD or PDP for Avamar Virtual Edition Deploy

PD or PDP for Networker Deploy

PD or PDP Add-On, DPA Federated Reporting Deploy

PD or PDP Add-On ,CloudBoost Networker Integration

PD or PDP Add-On, Networker Microsoft SQL Integration

PD or PDP Add-On, Networker Microsoft EXCH Integration

PD or PDP Add-On, Networker Microsoft MYSQL Integration

PD or PDP Add-On, Avamar Single Node Deploy

PD or PDP Add-On, Avamar Multi Node Deploy

PD or PDP Add On, DPA Customization

PD or PDP Add-On, Avamar Data Domain Boost Integration

Important Deploy Offering Links:

 ProDeploy Enterprise Suite: https://www.dellemc.com/en-us/services/deployment-
services/prodeploy-enterprise-suite.htm#accordion0
 ProDeploy Plus for Enterprise Service Description:
https://www.dell.com/learn/us/en/uscorp1/legal_docs/prodeploy-plus-for-enterprise-sd-en.pdf
 ProDeploy for Enterprise Service Description:
https://www.dell.com/learn/us/en/uscorp1/legal_docs/prodeploy-for-enterprise-sd-en.pdf
 Service Offering Index: https://www.dellemc.com/resources/en-us/auth/soi.htm
 Deployment Add-On options available in Module ID: 1277 (or 1290 in Gii) or 200438

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 Note: for Data Protection Deploy offerings, the SOI is the better source. It is internal facing but the
Service Brief document for each offering is for customers. The Service Description document, while
customer facing, is more summarized and is not updated as frequently.

End-user customer information

Ensure the following information is added to each order:
1. Valid end-user customer email:
End-user customer receives instructions and the link to activate software through email.
Incorrect or missing email address delays order entry and affects customer experience.
2. Install site address:
a. Converted to eSite ID: Added to system image during manufacturing and entered into
Dell services systems.
b. Include Dell End-User Customer Number (EUCN) that is associated with the
applicable install address or enter details in Installation Instructions/Details textbox.

For US – DSA:

For EMEA and APJ - Gii

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 58
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 For Japan – Gii:

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 Countries where this solution may be shipped and
sold (CSTL)
Afghanistan Christmas Island Guyana Mozambique Sint Maarten
Albania Coconut Islands Haiti Myanmar Slovakia
Algeria Colombia Heard and McDonald Islands Namibia Slovenia
American Minor Outlying Islands Comoros Honduras NATO Solomon Islands
American Samoa Cook Islands Hong Kong Nauru South Africa
American Virgin Islands Costa Rica Hungary Nepal South Georgia and the Southern
Andorra Cote d'Ivoire Iceland Netherlands Sandwich Islands
Angola Croatia India New Caledonia South Korea
Anguilla Curacao Indonesia New Zealand Spain
Antarctica Cyprus Iraq Nicaragua Sri Lanka
Antigua and Barbuda Czech Republic Ireland Niger St. Lucia
Argentina Democratic Republic of the Congo Israel Nigeria St. Pierre and Miquelon
Aruba Denmark Italy Niue St. Vincent and the Grenadines
Australia Djibouti Jamaica Norfolk Islands Suriname
Austria Dominica Japan North Mariana Islands Svalbard
Azerbaijan Dominican Republic Jordan Norway Swaziland
Bahamas Dutch Antilles Kenya Oman Sweden
Bahrain East Timor Kiribati Orange Switzerland
Bangladesh Ecuador Kuwait Pakistan Taiwan
Barbados Egypt Laos Palau Tajikistan
Belgium El Salvador Latvia Palestine Tanzania
Belize Equatorial Guinea Lebanon Panama Thailand
Benin Eritrea Lesotho Papua New Guinea Togo
Bermuda Estonia Liberia Paraguay Tokelau Islands
Bhutan Ethiopia Liechtenstein Peru Tonga
Blue European Union Lithuania Philippines Trinidad and Tobago
Bolivia Falkland Islands Luxembourg Pitcairn Islands Tunisia
Bonaire Saint Eustatius and Saba Faroe Islands Macau Poland Turkey
Bosnia and Herzegovina Fiji Macedonia Portugal Turkmenistan
Botswana Finland Madagascar Puerto Rico Turks and Caicos Islands
Bouvet Islands France Malawi Qatar Tuvalu
Brazil French Guyana Malaysia Republic of the Congo Uganda
British Indian Ocean Territory French Polynesia Maldives Reunion United Arab Emirates
British Virgin Islands Gabon Mali Romania United Kingdom
Brunei Darussalam Gambia Malta Rwanda United Nations
Bulgaria Georgia Marshall Islands Saint Helena Uruguay
Burkina Faso Germany Martinique Saint Kitts and Nevis USA
Burundi Ghana Mauretania Samoa Uzbekistan
Cambodia Gibraltar Mauritius San Marino Vanuatu
Cameroon Greece Mayotte Sao Tome and Principe Vatican city
Canada Greenland Mexico Saudi Arabia Venezuela
Cape Verde Grenada Micronesia Senegal Vietnam
Cayman Islands Guadeloupe Moldova Serbia and Montenegro Wallis and Futuna Islands
Central African Republic Guam Monaco Serbia West Sahara
Chad Guatemala Mongolia Seychelles Yemen
Chile Guinea Montenegro Sierra Leone Zambia
China Guinea-Bissau Montserrat Singapore Zimbabwe
Morocco

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 Appendix - How to order a Cloud Tier physical metadata
shelf with PPDM Plus or DPS Plus

To add Cloud Tier HW to the PPDM Plus or DPS Plus solution, click Add Product in the Dell Sales
Application.

Select Configurable Products > Data Protection > PowerProtect DD (DD6900, DD9400, DD9900)
> PowerProtect DD DAE Upgrades from the Product Tree and click Add.
Note: For Gii EMEA/APJ select Configurable Products > DATA - PROTECTION - APPLIANCE >
Dell PowerProtect DD DAE UPGRADE.

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 Click Add.

Click Configure and a second product, the Cloud Tier HW, will be added to the solution.

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 For the added product Cloud Tier HW the modules and options are displayed that need to be
configured.

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 For Gii APJ the modules are displayed that need to be configured below.

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 For Gii EMEA the modules are displayed that need to be configured below.

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 Select option “DD DS60 SHELF UPG CT” from Module 1 (PowerProtect DD DAE UPGRD).

Select one option from Module 1228 (DPE Selection).

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 Select option “HDD 12G DISK PK 15X4TB SAS DS60 UPG CT” from Module 1570 (Hard Drives) and
enter quantity.
Below table shows the Platform and quantity of Disk Packs to be ordered for that platform to fulfill CT
HW Requirements.

Platform Qty of 4TB CT Disk Packs

DD9800, DD9900, DD9500 5

DD9400, DD9300, DD7200 4

DD6800, DD6900, DD4500, DD4200 2

Select an option from Module 136 (PP Hybrid Cloud):

 For a new PowerProtect Data Manager Plus or Data Protection Suite Plus subscription select
option “Cloud Offer New Sale”.
 For an upgrade of an existing PowerProtect Data Manager Plus or Data Protection Suite Plus
subscription select option “Existing Cloud Offer”.

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 Continue with selecting the relevant Support Services in:

 Module 29 (Base Warranty)

 Module 714 (Deployment Services)
 Module 200087 (Support Services)

Save the added Cloud Tier HW to the solution.

The user will need to enter the physical PowerProtect DD serial number in the quote.

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 Important Note Appendix Template
OG_0708

Following tool UI snapshots are for reference only and not intended to be
tool or product training. Examples for illustrative purposes only.
Any updates to tools screen snapshots or support with regional tools,
questions should be directed to the local/regional COC PLM and/or
Sales Ops for support directly via processes in place.

Appendix - DellStar

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 Appendix - DOMS

Logon to Canada (formally DOMS)

Canada no longer uses DOMS. All Canadian orders now go through the Dell Sales Application.
Change the country by selecting the drop list beside your default country and select ‘Canada – 707’
from the drop list as shown below.

Logon to LA DOMS
 In the LA DOMS logon screen
o Enter Your Logon ID
o Enter Your Password
o Hit F1

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 Shipping Instructions lookup directions (Canada)
Launch a Canada DOMS logon screen
 Go to http://tandem6530.us.dell.com/
 From the left menus
o Click the “CANADA” button
o Then click the “DOMS” button

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 Shipping Instructions lookup directions (LATAM)
Launch an LA DOMS logon screen
 Go to http://tandem6530.us.dell.com/
 From the left menus
o Click the “LATIN AMERICA” button
o Then click the “DOMS” button

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 Appendix - Gii EMEA/APJ

HOW TO CONFIGURE AND QUOTE IN GII FOR APJ/EMEA

GO TO CITRIX , START GII AND SELECT YOUR REGION
APJ / GC /EMEA :

SELECT ROLE : GEDIS SOLUTIONS AND THE COUNTRY .

SELECT “CONFIGURATION”

SELECT “SOLUTION” TO GO INTO OSC

THEN SELECT CREATE NEW SOLUTION

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 YOU WILL SEE A POP-UP BOX ASKING FOR SOLUTION NAME. ENTER
ONE.

ON THE OSC LANDING PAGES, PLEASE NOTE THESE IMPORTANT

FEATURES

TO ADD SKUS, OPTION IDS AND MODULES TO THE OSC VIEW GO TO

MORE -> CONFIGURATOR SETTINGS

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 AS MAINTAINED DATA VIEWER: USE THIS TO FIND THE
INFORMATION NEEDED TO CONFIGURE UPGRADE SOLUTIONS. THE
AS MAINTAINED DATA VIEWER CONTAINS SERVICE TAG
INFORMATION.

CLICK ON CREATE NEW SOLUTION

NOTE: OSC SOLUTION NAME IS REQUIRED. PLEASE REMEMBER TO
MAKE THE NAME AS DESCRIPTIVE AS POSSIBLE SO YOU CAN EASILY
SEARCH AND RETRIEVE THIS SOLUTION IN THE FUTURE.

HIT THE CREATE BUTTON, AND THIS SCREEN SHOULD SHOW UP

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 THE NEXT STEP IS TO CONFIGURE YOUR SOLUTION
YOU WILL FIND DATA PROTECTION PRODUCTS UNDER DATA
PROTECTION AND DATA PROTECTION FOLDER, SHOWN BELOW.

FOR INSTRUCTIONS ON HOW TO CONFIGURE THE PRODUCT, SEE THE

Guided Journey SECTION ABOVE.

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 ONCE THE GUIDED JOURNEY HAS BEEN COMPLETED AND THE
SOLUTION HAS BEEN CONFIGURED, FOLLOW THE INSTRUCTIONS
BELOW TO QUOTE AND ORDER.

REMEMBER TO VALIDATE THE CONFIGURATION BEFORE SENDING TO

GII

SEND QUOTE TO GII - 2 OPTIONS.

OPTION 1 – TOP LEFT SIDE OF THE OSC

OPTION 2 – TOP RIGHT SIDE OF THE OSC

IT WILL TAKE A WHILE FOR THE OSC

TO VALIDATE AND SEND THE DETAILS TO GII.

THEN YOU WILL SEE THIS WHEN IT IS SENT TO GII.

Upgrade Process

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 1. To begin the upgrade process, start by searching for the order, and
find the service tag of the existing order

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 1. Add the service tag from the original order. Check the Solution
Upgrade box. Select “Get Details”. Continue with creating the
quote.

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 (EMEA Only) When placing an upgrade order in As Maintained Data
Viewer (AMDV), remove the alpha characters from the prefix on
customer number. Only enter the numeric characters. Example:
GB14522351
When entering the customer# enter 14522351.

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 Shipping Instructions (EMEA only)
These steps must be followed for all EMEA orders. Delivery plus sku is
intentionally turned off.
Add the Delivery Plus flag.

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 Shipping codes must be entered.

In the Shipping Instructions

• Put applicable Wxx/SKRxx/Dxx codes in Shipping instructions field
• Where multiple codes are needed:
For Syncreon enter codes without punctuation or spaces between
For DHL enter with spaces between codes
For Schenker enter with semi-colon between codes
• Only put Wxx/SKRxx/Dxx codes in the Shipping Instructions field
Never use Shipping instructions field for long PO numbers

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