RIGHTS AND OBLIGATIONS OF STOCK BROKERS, SUB-BROKERS AND CLIENTS as prescribed by SEBI and Stock Exchanges

about his client to any person or authority with the express

1. The client shall invest/trade in those securities/contracts/other
permission of the client.
instruments admitted to dealings on the Exchanges as defined
in the Rules, Byelaws and Regulations of Exchanges/
MARGINS
Securities and Exchange Board of India (SEBI) and
circulars/notices issued there under from time to time. 11. The client shall pay applicable initial margins, withholding
margins, special margins or such other margins as are
2. The stock broker, sub-broker and the client shall be bound by
considered necessary by the stock broker or the Exchange or
all the Rules, Byelaws and Regulations of the Exchange and
as may be directed by SEBI from time to time as applicable to
circulars/notices issued there under and Rules and
the segment(s) in which the client trades. The stock broker is
Regulations of SEBI and relevant notifications of Government
permitted in its sole and absolute discretion to collect
authorities as may be in force from time to time.
additional margins (even though not required by the
3. The client shall satisfy itself of the capacity of the stock broker Exchange, Clearing House/Clearing Corporation or SEBI) and
to deal in securities and/or deal in derivatives contracts and the client shall be obliged to pay such margins within the
wishes to execute its orders through the stock broker and the stipulated time.
client shall from time to time continue to satisfy itself of such
12. The client understands that payment of margins by the client
capability of the stock broker before executing orders through
does not necessarily imply complete satisfaction of all dues. In
the stock broker.
spite of consistently having paid margins, the client may, on the
4. The stock broker shall continuously satisfy itself about the settlement of its trade, be obliged to pay (or entitled to receive)
genuineness and financial soundness of the client and such further sums as the contract may dictate/require.
investment objectives relevant to the services to be provided.
TRANSACTIONS AND SETTLEMENTS
5. The stock broker shall take steps to make the client aware of
the precise nature of the Stock broker’s liability for business to 13. The client shall give any order for buy or sell of a
be conducted, including any limitations, the liability and the security/derivatives contract in writing or in such form or
capacity in which the stock broker acts. manner, as may be mutually agreed between the client and the
stock broker. The stock broker shall ensure to place orders and
6. The sub-broker shall provide necessary assistance and co-
execute the trades of the client, only in the Unique Client Code
operate with the stock broker in all its dealings with the
assigned to that client.
client(s).
14. The stock broker shall inform the client and keep him apprised
CLIENT INFORMATION about trading/settlement cycles, delivery/payment schedules,
any changes therein from time to time, and it shall be the
1. The client shall furnish all such details in full as are required by
responsibility in turn of the client to comply with such
the stock broker in "Account Opening Form” with supporting
schedules/procedures of the relevant stock exchange where
details, made mandatory by stock exchanges/SEBI from time
the trade is executed.
to time.
15. The stock broker shall ensure that the money/securities
2. The client shall familiarize himself with all the mandatory
deposited by the client shall be kept in a separate account,
provisions in the Account Opening documents. Any additional
distinct from his/its own account or account of any other client
clauses or documents specified by the stock broker shall be
and shall not be used by the stock broker for himself/itself or for
non-mandatory, as per terms & conditions accepted by the
any other client or for any purpose other than the purposes
client.
mentioned in Rules, Regulations, circulars, notices, guidelines
3. The client shall immediately notify the stock broker in writing if of SEBI and/or Rules, Regulations, Bye-laws, circulars and
there is any change in the information in the ‘account opening notices of Exchange.
form’ as provided at the time of account opening and
16. Where the Exchange(s) cancels trade(s) suo moto all such
thereafter; including the information on winding up
trades including the trade/s done on behalf of the client shall
petition/insolvency petition or any litigation which may have
ipso facto stand cancelled, stock broker shall be entitled to
material bearing on his capacity. The client shall
cancel the respective contract(s) with client(s).
provide/update the financial information to the stock broker on
a periodic basis. 17. The transactions executed on the Exchange are subject to
Rules, Byelaws and Regulations and circulars/notices issued
4. The stock broker and sub-broker shall maintain all the details
thereunder of the Exchanges where the trade is executed and
of the client as mentioned in the account opening form or any
all parties to such trade shall have submitted to the jurisdiction
other information pertaining to the client, confidentially and that
of such court as may be specified by the Byelaws and
they shall not disclose the same to any person/authority except
Regulations of the Exchanges where the trade is executed for
as required under any law/regulatory requirements. Provided
the purpose of giving effect to the provisions of the Rules,
however that the stock broker may so disclose information
Byelaws and Regulations of the Exchanges and the

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 circulars/notices issued thereunder. arbitration proceedings arising out of the transactions entered
into between him vis-à-vis the client and he shall be liable to
BROKERAGE implement the arbitration awards made in such proceedings.
18. The Client shall pay to the stock broker brokerage and statutory 26. The client/stock-broker understands that the instructions issued
levies as are prevailing from time to time and as they apply to by an authorized representative for dispute resolution, if any, of
the Client’s account, transactions and to the services that stock the client/stock-broker shall be binding on the client/stock-
broker renders to the Client. The stock broker shall not charge broker in accordance with the letter authorizing the said
brokerage more than the maximum brokerage permissible as representative to deal on behalf of the said client/stock-broker.
per the rules, regulations and bye-laws of the relevant stock
exchanges and/or rules and regulations of SEBI. TERMINATION OF RELATIONSHIP
27. This relationship between the stock broker and the client shall
LIQUIDATION AND CLOSE OUT OF POSITION
be terminated; if the stock broker for any reason ceases to be a
19. Without prejudice to the stock broker's other rights (including member of the stock exchange including cessation of
the right to refer a matter to arbitration), the client understands membership by reason of the stock broker's default, death,
that the stock broker shall be entitled to liquidate/close out all or resignation or expulsion or if the certificate is cancelled by the
any of the client's positions for non-payment of margins or other Board.
amounts, outstanding debts, etc. and adjust the proceeds of
28. The stock broker, sub-broker and the client shall be entitled to
such liquidation/close out, if any, against the client's
terminate the relationship between them without giving any
liabilities/obligations. Any and all losses and financial charges
reasons to the other party, after giving notice in writing of not
on account of such liquidation/closing-out shall be charged to
less than one month to the other parties. Notwithstanding any
and borne by the client.
such termination, all rights, liabilities and obligations of the
20. In the event of death or insolvency of the client or his/its parties arising out of or in respect of transactions entered into
otherwise becoming incapable of receiving and paying for or prior to the termination of this relationship shall continue to
delivering or transferring securities which the client has ordered subsist and vest in/be binding on the respective parties or
to be bought or sold, stock broker may close out the transaction his/its respective heirs, executors, administrators, legal
of the client and claim losses, if any, against the estate of the representatives or successors, as the case may be.
client. The client or his nominees, successors, heirs and
29. In the event of demise/insolvency of the sub-broker or the
assignee shall be entitled to any surplus which may result there
cancellation of his/its registration with the Board or/withdrawal
from. The client shall note that transfer of funds/securities in
of recognition of the sub-broker by the stock exchange and/or
favor of a Nominee shall be valid discharge by the stock broker
termination of the agreement with the sub broker by the stock
against the legal heir.
broker, for any reason whatsoever, the client shall be informed
21. The stock broker shall bring to the notice of the of such termination and the client shall be deemed to be the
relevant Exchange the information about default in direct client of the stock broker and all clauses in the ‘Rights
payment/delivery and related aspects by a client. and Obligations’ document(s) governing the stock broker, sub-
In case where defaulting client is a corporate broker and client shall continue to be in force as it is, unless the
entity/partnership/proprietary firm or any other artificial legal client intimates to the stock broker his/its intention to terminate
entity, then the name(s) of their relationship by giving a notice in writing of not less than
Director(s)/Promoter(s)/Partner(s)/Proprietor as the case may one month.
be, shall also be communicated by the stock broker to the
relevant Exchange(s). ADDITIONAL RIGHTS AND OBLIGATIONS
30. The stock broker shall ensure due protection to the client
DISPUTE RESOLUTION
regarding client’s rights to dividends, rights or bonus shares,
22. The stock broker shall provide the client with the relevant etc. in respect of transactions routed through it and it shall not
contact details of the concerned Exchanges and SEBI. do anything which is likely to harm the interest of the client with
23. The stock broker shall co-operate in redressing grievances of whom and for whom they may have had transactions in
the client in respect of all transactions routed through it and in securities.
removing objections for bad delivery of shares, rectification of 31. The stock broker and client shall reconcile and settle their
bad delivery, etc. accounts from time to time as per the Rules, Regulations, Bye
24. The client and the stock broker shall refer any claims and/or Laws, Circulars, Notices and Guidelines issued by SEBI and
disputes with respect to deposits, margin money, etc., to the relevant Exchanges where the trade is executed.
arbitration as per the Rules, Byelaws and Regulations of the 32. The stock broker shall issue a contract note to his constituents
Exchanges where the trade is executed and circulars/notices for trades executed in such format as may be prescribed by the
issued thereunder as may be in force from time to time. Exchange from time to time containing records of all
25. The stock broker shall ensure faster settlement of any transactions including details of order number, trade number,

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 trade time, trade price, trade quantity, details of the derivatives contract note at the e-mail ID of the client.
contract, client code, brokerage, all charges levied etc. and with
40. The stock broker shall retain ECN and acknowledgement of the
all other relevant details as required therein to be filled in and
e-mail in a soft and non-tamperable form in the manner
issued in such manner and within such time as prescribed by
prescribed by the exchange in compliance with the provisions
the Exchange. The stock broker shall send contract notes to the
of the IT Act, 2000 and as per the extant
investors within one working day of the execution of the trades
rules/regulations/circulars/guidelines issued by SEBI/Stock
in hard copy and/or in electronic form using digital signature.
Exchanges from time to time. The proof of delivery i.e., log
33. The stock broker shall make pay out of funds or delivery of report generated by the system at the time of sending the
securities, as the case may be, to the Client within one working contract notes shall be maintained by the stock broker for the
day of receipt of the payout from the relevant Exchange where specified period under the extant regulations of SEBI/stock
the trade is executed unless otherwise specified by the client exchanges. The log report shall provide the details of the
and subject to such terms and conditions as may be prescribed contract notes that are not delivered to the client/e-mails
by the relevant Exchange from time to time where the trade is rejected or bounced back. The stock broker shall take all
executed. possible steps to ensure receipt of notification of bounced mails
by him at all times within the stipulated time period under the
34. The stock broker shall send a complete `Statement of
extant regulations of SEBI/stock exchanges.
Accounts’ for both funds and securities in respect of each of its
clients in such periodicity and format within such time, as may 41. The stock broker shall continue to send contract notes in the
be prescribed by the relevant Exchange, from time to time, physical mode to such clients who do not opt to receive the
where the trade is executed. The Statement shall also state that contract notes in the electronic form. Wherever the ECNs have
the client shall report errors, if any, in the Statement within such not been delivered to the client or has been rejected (bouncing
time as may be prescribed by the relevant Exchange from time of mails) by the e-mail ID of the client, the stock broker shall
to time where the trade was executed, from the receipt thereof send a physical contract note to the client within the stipulated
to the Stock broker. time under the extant regulations of SEBI/stock exchanges and
maintain the proof of delivery of such physical contract notes.
35. The stock broker shall send daily margin statements to the
clients. Daily Margin statement should include, inter-alia, details 42. In addition to the e-mail communication of the ECNs to the
of collateral deposited, collateral utilized and collateral status client, the stock broker shall simultaneously publish the ECN on
(available balance/due from client) with break up in terms of his designated web-site, if any, in a secured way and enable
cash, Fixed Deposit Receipts (FDRs), Bank Guarantee and relevant access to the clients and for this purpose, shall allot a
securities. unique user name and password to the client, with an option to
the client to save the contract note electronically and/or take a
print out of the same.
36. The Client shall ensure that it has the required legal capacity to,
and is authorized to, enter into the relationship with stock LAW AND JURISDICTION
broker and is capable of performing his obligations and
43. In addition to the specific rights set out in this document, the
undertakings hereunder. All actions required to be taken to
stock broker, sub-broker and the client shall be entitled to
ensure compliance of all the transactions, which the Client may
exercise any other rights which the stock broker or the client
enter into shall be completed by the Client prior to such
may have under the Rules, Bye-laws and Regulations of the
transaction being entered into.
Exchanges in which the client chooses to trade and
circulars/notices issued thereunder or Rules and Regulations
ELECTRONIC CONTRACT NOTES (ECN)
of SEBI.
37. In case, client opts to receive the contract note in electronic
44. The provisions of this document shall always be subject to
form, he shall provide an appropriate e-mail id to the stock
Government notifications, any rules, regulations, guidelines
broker. The client shall communicate to the stock broker any
and circulars/notices issued by SEBI and Rules, Regulations
change in the email-id through a physical letter. If the client has
and Bye laws of the relevant stock exchanges, where the trade
opted for internet trading, the request for change of email id
is executed, that may be in force from time to time.
may be made through the secured access by way of client
specific user id and password. 45. The stock broker and the client shall abide by any award
passed by the Arbitrator(s) under the Arbitration and
38. The stock broker shall ensure that all ECNs sent through the e-
Conciliation Act, 1996. However, there is also a provision of
mail shall be digitally signed, encrypted, non-tamper able and in
appeal within the stock exchanges, if either party is not
compliance with the provisions of the IT Act, 2000. In case,
satisfied with the arbitration award.
ECN is sent through e-mail as an attachment, the attached file
shall also be secured with the digital signature, encrypted and 46. Words and expressions which are used in this document but
non-tamperable. which are not defined herein shall, unless the context
otherwise requires, have the same meaning as assigned
39. The client shall note that non-receipt of bounced mail
thereto in the Rules, Byelaws and Regulations and
notification by the stock broker shall amount to delivery of the
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 circulars/notices issued thereunder of the Exchanges/SEBI. be brought to the notice of the clients.
47. All additional voluntary clauses/document added by the stock 48. If the rights and obligations of the parties hereto are altered by
broker should not be in contravention with virtue of change in Rules and regulations of SEBI or Bye-laws,
rules/regulations/notices/circulars of Exchanges/SEBI. Any Rules and Regulations of the relevant stock Exchanges where
changes in such voluntary clauses/document(s) need to be the trade is executed, such changes shall be deemed to have
preceded by a notice of 15 days. Any changes in the rights and been incorporated herein in modification of the rights and
obligations which are specified by Exchanges/SEBI shall also obligations of the parties mentioned in this document.

INTERNET & WIRELESS TECHNOLOGY BASED TRADING FACILITY PROVIDED BY STOCK BROKERS TO CLIENT
(All the clauses mentioned in the ‘Rights and Obligations’ document(s) shall be applicable. Additionally, the
clauses mentioned herein shall also be applicable.)

1. Stock broker is eligible for providing Internet based trading 6. The Client shall immediately notify the Stock broker in writing if
(IBT) and securities trading through the use of wireless he forgets his password, discovers security flaw in Stock
technology that shall include the use of devices such as mobile Broker’s IBT System, discovers/suspects discrepancies/
phone, laptop with data card, etc. which use Internet Protocol unauthorized access through his username/password/account
(IP). The stock broker shall comply with all requirements with full details of such unauthorized use, the date, the manner
applicable to internet based trading/securities trading using and the transactions effected pursuant to such unauthorized
wireless technology as may be specified by SEBI & the use, etc.
Exchanges from time to time.
7. The Client is fully aware of and understands the risks
2. The client is desirous of investing/trading in securities and for associated with availing of a service for routing orders over the
this purpose, the client is desirous of using either the internet internet/securities trading through wireless technology and
based trading facility or the facility for securities trading through Client shall be fully liable and responsible for any and all acts
use of wireless technology. The Stock broker shall provide the done in the Client’s Username/password in any manner
Stock broker’s IBT Service to the Client, and the Client shall whatsoever.
avail of the Stock broker’s IBT
8. The stock broker shall send the order/trade confirmation
Service, on and subject to SEBI/Exchanges Provisions and the through email to the client at his request. The client is aware
terms and conditions specified on the Stock broker’s IBT Web that the order/ trade confirmation is also provided on the web
Site provided that they are in line with the norms prescribed by portal. In case client is trading using wireless technology, the
Exchanges/SEBI. stock broker shall send the order/trade confirmation on the
device of the client.
3. The stock broker shall bring to the notice of client the features,
risks, responsibilities, obligations and liabilities associated with 9. The client is aware that trading over the internet involves many
securities trading through wireless technology/internet/smart uncertain factors and complex hardware, software, systems,
order routing or any other technology should be brought to the communication lines, peripherals, etc. are susceptible to
notice of the client by the stock broker. interruptions and dislocations. The Stock broker and the
Exchange do not make any representation or warranty that the
4. The stock broker shall make the client aware that the Stock Stock broker’s IBT Service will be available to the Client at all
Broker’s IBT system itself generates the initial password and its times without any interruption.
password policy as stipulated in line with norms prescribed by
Exchanges/SEBI. 10. The Client shall not have any claim against the Exchange or the
Stock broker on account of any suspension, interruption, non-
5. The Client shall be responsible for keeping the Username and availability or malfunctioning of the Stock broker’s IBT System
Password confidential and secure and shall be solely or Service or the Exchange’s service or systems or non-
responsible for all orders entered and transactions done by any execution of his orders due to any link/system failure at the
person whosoever through the Stock broker’s IBT System using Client/Stock brokers/Exchange end for any reason beyond the
the Client’s Username and/or Password whether or not such control of the stock broker/Exchanges.
person was authorized to do so. Also the client is aware that
authentication technologies and strict security measures are
required for the internet trading/securities trading through
wireless technology through order routed system and
undertakes to ensure that the password of the client and/or his
authorized representative are not revealed to any third party
including employees and dealers of the stock broker

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 RISK DISCLOSURE DOCUMENT FOR CAPITAL MARKET AND DERIVATIVES SEGMENTS
If you are unsure, you must seek professional advice on the
This document contains important information on trading in
same.
Equities/Derivatives Segments of the stock exchanges. All
prospective constituents should read this document before In considering whether to trade or authorize someone to trade
trading in Equities/Derivatives Segments of the Exchanges. for you, you should be aware of or must get acquainted with
the following:-
Stock exchanges/SEBI does neither singly or jointly and
expressly nor impliedly guarantee nor make any representation 1. BASIC RISKS:
concerning the completeness, the adequacy or accuracy of
1.1 Risk of Higher Volatility:
this disclosure document nor have Stock exchanges /SEBI
endorsed or passed any merits of participating in the trading Volatility refers to the dynamic changes in price that a
segments. This brief statement does not disclose all the risks security/derivatives contract undergoes when trading activity
and other significant aspects of trading. continues on the Stock Exchanges. Generally, higher the
volatility of a security/derivatives contract, greater is its price
In the light of the risks involved, you should undertake
swings. There may be normally greater volatility in thinly traded
transactions only if you understand the nature of the
securities / derivatives contracts than in active securities
relationship into which you are entering and the extent of your
/derivatives contracts. As a result of volatility, your order may
exposure to risk.
only be partially executed or not executed at all, or the price at
You must know and appreciate that trading in Equity shares, which your order got executed may be substantially different
derivatives contracts or other instruments traded on the Stock from the last traded price or change substantially thereafter,
Exchange, which have varying element of risk, is generally not resulting in notional or real losses.
an appropriate avenue for someone of limited
1.2 Risk of Lower Liquidity:
resources/limited investment and/or trading experience and
low risk tolerance. You should therefore carefully consider Liquidity refers to the ability of market participants to buy and/or
whether such trading is suitable for you in the light of your sell securities / derivatives contracts expeditiously at a
financial condition. In case you trade on Stock exchanges and competitive price and with minimal price difference. Generally,
suffer adverse consequences or loss, you shall be solely it is assumed that more the numbers of orders available in a
responsible for the same and Stock exchanges/its Clearing market, greater is the liquidity. Liquidity is important because
Corporation and/or SEBI shall not be responsible, in any with greater liquidity, it is easier for investors to buy and/or sell
manner whatsoever, for the same and it will not be open for securities / derivatives contracts swiftly and with minimal price
you to take a plea that no adequate disclosure regarding the difference, and as a result, investors are more likely to pay or
risks involved was made or that you were not explained the full receive a competitive price for securities / derivatives contracts
risk involved by the concerned stock broker. The constituent purchased or sold. There may be a risk of lower liquidity in
shall be solely responsible for the consequences and no some securities / derivatives contracts as compared to active
contract can be rescinded on that account. You must securities / derivatives contracts. As a result, your order may
acknowledge and accept that there can be no guarantee of only be partially executed, or may be executed with relatively
profits or no exception from losses while executing orders for greater price difference or may not be executed at all.
purchase and/or sale of a derivative contract being traded on 1.2.1 Buying or selling securities / derivatives contracts as part
Stock exchanges. of a day trading strategy may also result into losses, because in
It must be clearly understood by you that your dealings on such a situation, securities / derivatives contracts may have to
Stock exchanges through a stock broker shall be subject to be sold / purchased at low / high prices, compared to the
your fulfilling certain formalities set out by the stock broker, expected price levels, so as not to have any open position or
which may inter alia include your filling the know your client obligation to deliver or receive a security / derivatives contract.
form, reading the rights and obligations, do’s and don’ts, etc., 1.3 Risk of Wider Spreads:
and are subject to the Rules, Byelaws and Regulations of
relevant Stock exchanges, its Clearing Corporation, guidelines Spread refers to the difference in best buy price and best sell
prescribed by SEBI and in force from time to time and price. It represents the differential between the price of buying
Circulars as may be issued by Stock exchanges or its Clearing a security / derivatives contract and immediately selling it or
Corporation and in force from time to time. vice versa. Lower liquidity and higher volatility may result in
wider than normal spreads for less liquid or illiquid securities /
Stock exchanges does not provide or purport to provide any derivatives contracts. This in turn will hamper better price
advice and shall not be liable to any person who enters into formation.
any business relationship with any stock broker of Stock
exchanges and/or any third party based on any information 1.4 Risk-reducing orders:
contained in this document. Any information contained in this The placing of orders (e.g., "stop loss” orders, or "limit" orders)
document must not be construed as business advice. No which are intended to limit losses to certain amounts may not
consideration to trade should be made without thoroughly be effective many a time because rapid movement in market
understanding and reviewing the risks involved in such trading. conditions may make it impossible to execute such orders.

C1
7. A "market" order will be executed promptly, subject to Trading on exchanges is in electronic mode, based on
availability of orders on opposite side, without regard to price satellite/leased line based communications, combination of
and that, while the customer may receive a prompt execution technologies and computer systems to place and route orders.
of a "market" order, the execution may be at available prices of Thus, there exists a possibility of communication failure or
outstanding orders, which satisfy the order quantity, on price system problems or slow or delayed response from system or
time priority. It may be understood that these prices may be trading halt, or any such other problem/glitch whereby not
significantly different from the last traded price or the best price being able to establish access to the trading system/network,
in that security / derivatives contract. which may be beyond control and may result in delay in
processing or not processing buy or sell orders either in part or
8. A "limit" order will be executed only at the "limit" price
in full. You are cautioned to note that although these problems
specified for the order or a better price. However, while the
may be temporary in nature, but when you have outstanding
customer receives price protection, there is a possibility that
open positions or unexecuted orders, these represent a risk
the order may not be executed at all.
because of your obligations to settle all executed transactions.
9. A stop loss order is generally placed "away" from the
2. As far as Derivatives segments are concerned, please
current price of a stock / derivatives contract, and such order
note and get yourself acquainted with the following
gets activated if and when the security / derivatives contract
additional features:-
reaches, or trades through, the stop price. Sell stop orders are
entered ordinarily below the current price, and buy stop orders 2.1 Effect of "Leverage" or "Gearing":
are entered ordinarily above the current price. When the
In the derivatives market, the amount of margin is small relative
security / derivatives contract reaches the pre -determined
to the value of the derivatives contract so the transactions are
price, or trades through such price, the stop loss order
'leveraged' or 'geared'. Derivatives trading, which is conducted
converts to a market/limit order and is executed at the limit or
with a relatively small amount of margin, provides the possibility
better. There is no assurance therefore that the limit order will
of great profit or loss in comparison with the margin amount.
be executable since a security / derivatives contract might
But transactions in derivatives carry a high degree of risk.
penetrate the pre-determined price, in which case, the risk of
such order not getting executed arises, just as with a regular You should therefore completely understand the following
limit order. statements before actually trading in derivatives and also trade
with caution while taking into account one's circumstances,
1.5 Risk of News Announcements:
financial resources, etc. If the prices move against you, you
News announcements that may impact the price of stock / may lose a part of or whole margin amount in a relatively short
derivatives contract may occur during trading, and when period of time. Moreover, the loss may exceed the original
combined with lower liquidity and higher volatility, may margin amount.
suddenly cause an unexpected positive or negative movement
5. Futures trading involve daily settlement of all positions.
in the price of the security / contract.
Every day the open positions are marked to market based on
1.6 Risk of Rumors: the closing level of the index / derivatives contract. If the
contract has moved against you, you will be required to deposit
Rumors about companies / currencies at times float in the
the amount of loss (notional) resulting from such movement.
market through word of mouth, newspapers, websites or news
This amount will have to be paid within a stipulated time frame,
agencies, etc. The investors should be wary of and should
generally before commencement of trading on next day.
desist from acting on rumors.
6. If you fail to deposit the additional amount by the deadline or
1.7 System Risk:
if an outstanding debt occurs in your account, the stock broker
High volume trading will frequently occur at the market opening may liquidate a part of or the whole position or substitute
and before market close. Such high volumes may also occur at securities. In this case, you will be liable for any losses incurred
any point in the day. These may cause delays in order due to such close-outs.
execution or confirmation.
7. Under certain market conditions, an investor may find it
1.7.1 During periods of volatility, on account of market difficult or impossible to execute transactions. For example, this
participants continuously modifying their order quantity or situation can occur due to factors such as illiquidity i.e. when
prices or placing fresh orders, there may be delays in order there are insufficient bids or offers or suspension of trading due
execution and its confirmations. to price limit or circuit breakers etc.
1.7.2 Under certain market conditions, it may be difficult or 8. In order to maintain market stability, the following steps may
impossible to liquidate a position in the market at a reasonable be adopted: changes in the margin rate, increases in the cash
price or at all, when there are no outstanding orders either on margin rate or others. These new measures may also be
the buy side or the sell side, or if trading is halted in a security / applied to the existing open interests. In such conditions, you
derivatives contract due to any action on account of unusual will be required to put up additional margins or reduce your
trading activity or security / derivatives contract hitting circuit positions.
filters or for any other reason.
9. You must ask your broker to provide the full details of
1.8 System/Network Congestion: derivatives contracts you plan to trade i.e. the contract

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specifications and the associated obligations. that, as in any area of investing, a complexity not well
understood is, in itself, a risk factor. While this is not to suggest
2.2 Currency specific risks:
that combination strategies should not be considered, it is
1. The profit or loss in transactions in foreign currency- advisable, as is the case with all investments in options, to
denominated contracts, whether they are traded in your own or consult with someone who is experienced and knowledgeable
another jurisdiction, will be affected by fluctuations in currency with respect to the risks and potential rewards of combination
rates where there is a need to convert from the currency transactions under various market circumstances.
denomination of the contract to another currency.
3. TRADING THROUGH WIRELESS TECHNOLOGY/ SMART
12. Under certain market conditions, you may find it ORDER ROUTING OR ANY OTHER TECHNOLOGY:
difficult or impossible to liquidate a position. This can occur, for
Any additional provisions defining the features, risks,
example when a currency is deregulated or fixed trading bands
responsibilities, obligations and liabilities associated with
are widened.
securities trading through wireless technology/ smart order
13. Currency prices are highly volatile. Price movements routing or any other technology should be brought to the notice
for currencies are influenced by, among other things: changing of the client by the stock broker.
supply-demand relationships; trade, fiscal, monetary,
4. GENERAL
exchange control programs and policies of governments;
foreign political and economic events and policies; changes in 19. The term ‘constituent’ shall mean and include a client, a
national and international interest rates and inflation; currency customer or an investor, who deals with a stock broker for the
devaluation; and sentiment of the market place. None of these purpose of acquiring and/or selling of securities / derivatives
factors can be controlled by any individual advisor and no contracts through the mechanism provided by the Exchanges.
assurance can be given that an advisor's advice will result in
20. The term ‘stock broker’ shall mean and include a stock
profitable trades for a participating customer or that a customer
broker, a broker or a stock broker, who has been admitted as
will not incur losses from such events.
such by the Exchanges and who holds a registration certificate
2.3 Risk of Option holders: from SEBI
13. An option holder runs the risk of losing the entire
amount paid for the option in a relatively short period of time.
This risk reflects the nature of an option as a wasting asset
which becomes worthless when it expires. An option holder
who neither sells his option in the secondary market nor
exercises it prior to its expiration will necessarily lose his entire
investment in the option. If the price of the underlying does not
change in the anticipated direction before the option expires, to
an extent sufficient to cover the cost of the option, the investor
may lose all or a significant part of his investment in the option.
14. The Exchanges may impose exercise restrictions and
have absolute authority to restrict the exercise of options at
certain times in specified circumstances.
2.4 Risks of Option Writers:
1. If the price movement of the underlying is not in the
anticipated direction, the option writer runs the risks of losing
substantial amount.
18. The risk of being an option writer may be reduced by
the purchase of other options on the same underlying interest
and thereby assuming a spread position or by acquiring other
types of hedging positions in the options markets or other
markets. However, even where the writer has assumed a
spread or other hedging position, the risks may still be
significant. A spread position is not necessarily less risky than
a simple 'long' or 'short' position.
19. Transactions that involve buying and writing multiple
options in combination, or buying or writing options in
combination with buying or selling short the underlying
interests, present additional risks to investors. Combination
transactions, such as option spreads, are more complex than
buying or writing a single option. And it should be further noted

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 GUIDANCE NOTE - DO’s AND DON’Ts FOR TRADING ON THE EXCHANGE(S) FOR INVESTORS
BEFORE YOU BEGIN TO TRADE
1. Ensure that you deal with and through only SEBI registered intermediaries. You may check their SEBI registration certificate number
from the list available on the Stock exchanges www.nseindia.com and SEBI website www.sebi.gov.in.
2. Ensure that you fill the KYC form completely and strike off the blank fields in the KYC form.
3. Ensure that you have read all the mandatory documents viz. Rights and Obligations, Risk Disclosure Document, Policy and Procedure
document of the stock broker.
4. Ensure to read, understand and then sign the voluntary clauses, if any, agreed between you and the stock broker. Note that the clauses
as agreed between you and the stock broker cannot be changed without your consent.
5. Get a clear idea about all brokerage, commissions, fees and other charges levied by the broker on you for trading and the relevant
provisions/ guidelines specified by SEBI/Stock exchanges.
6. Obtain a copy of all the documents executed by you from the stock broker free of charge.
7. In case you wish to execute Power of Attorney (POA) in favour of the Stock broker, authorizing it to operate your bank and demat
account, please refer to the guidelines issued by SEBI/Exchanges in this regard.
TRANSACTIONS AND SETTLEMENTS
8. The stock broker may issue electronic contract notes (ECN) if specifically authorized by you in writing. You should provide your email id
to the stock broker for the same. Don’t opt for ECN if you are not familiar with computers.
9. Don’t share your internet trading account’s password with anyone.
10. Don’t make any payment in cash to the stock broker.
11. Make the payments by account payee cheque in favour of the stock broker. Don’t issue cheques in the name of sub-broker. Ensure that
you have a documentary proof of your payment/deposit of securities with the stock broker, stating date, scrip, quantity, towards which
bank/ demat account such money or securities deposited and from which bank/ demat account.
12. Note that facility of Trade Verification is available on stock exchanges’ websites, where details of trade as mentioned in the contract note
may be verified. Where trade details on the website do not tally with the details mentioned in the contract note, immediately get in touch
with the Investors Grievance Cell of the relevant Stock exchange.
13. In case you have given specific authorization for maintaining running account, payout of funds or delivery of securities (as the case may
be), may not be made to you within one working day from the receipt of payout from the Exchange. Thus, the stock broker shall maintain
running account for you subject to the following conditions:
a. Such authorization from you shall be dated, signed by you only and contains the clause that you may revoke the same at any time.
b. The actual settlement of funds and securities shall be done by the stock broker, at least once in a calendar quarter or month,
depending on your preference. While settling the account, the stock broker shall send to you a ‘statement of accounts’ containing an
extract from the client ledger for funds and an extract from the register of securities displaying all the receipts/deliveries of funds and
securities. The statement shall also explain the retention of funds and securities and the details of the pledged shares, if any.
c. On the date of settlement, the stock broker may retain the requisite securities/funds towards outstanding obligations and may also
retain the funds expected to be required to meet derivatives margin obligations for next 5 trading days, calculated in the manner
specified by the exchanges. In respect of cash market transactions, the stock broker may retain entire pay-in obligation of funds and
securities due from clients as on date of settlement and for next day’s business, he may retain funds/securities/margin to the extent of
value of transactions executed on the day of such settlement in the cash market.
d. You need to bring any dispute arising from the statement of account or settlement so made to the notice of the stock broker in writing
preferably within 7 (seven) working days from the date of receipt of funds/securities or statement, as the case may be. In case of
dispute, refer the matter in writing to the Investors Grievance Cell of the relevant Stock exchanges without delay.
14. In case you have not opted for maintaining running account and pay-out of funds/securities is not received on the next working day of the
receipt of payout from the exchanges, please refer the matter to the stock broker. In case there is dispute, ensure that you lodge a
complaint in writing immediately with the Investors Grievance Cell of the relevant Stock exchange.
15. Please register your mobile number and email id with the stock broker, to receive trade confirmation alerts/ details of the transactions
through SMS or email, by the end of the trading day, from the stock exchanges.
IN CASE OF TERMINATION OF TRADING MEMBERSHIP
16. In case, a stock broker surrenders his membership, is expelled from membership or declared a defaulter; Stock exchanges gives a
public notice inviting claims relating to only the "transactions executed on the trading system" of Stock exchange, from the investors.
Ensure that you lodge a claim with the relevant Stock exchanges within the stipulated period and with the supporting documents.
17. Familiarize yourself with the protection accorded to the money and/or securities you may deposit with your stock broker, particularly in
the event of a default or the stock broker’s insolvency or bankruptcy and the extent to which you may recover such money and/or
securities may be governed by the Bye-laws and Regulations of the relevant Stock exchange where the trade was executed and the
scheme of the Investors’ Protection Fund in force from time to time.
DISPUTES/ COMPLAINTS
18. Please note that the details of the arbitration proceedings, penal action against the brokers and investor complaints against the stock
brokers are displayed on the website of the relevant Stock exchange.
19. In case your issue/problem/grievance is not being sorted out by concerned stock broker/sub-broker then you may take up the matter with
the concerned Stock exchange. If you are not satisfied with the resolution of your complaint then you can escalate the matter to SEBI.
20. Note that all the stock broker/sub-brokers have been mandated by SEBI to designate an e-mail ID of the grievance redressal
division/compliance officer exclusively for the purpose of registering complaints.

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 Interactive Brokers (India) Private Limited
Policies and procedures Governing Trading
A. Registration of Clients and Due Diligence
A KYC policy is already in place and the staff members are instructed to strictly adhere to the rules and regulations framed by
various authorities from time to time. All the client registration forms are scrutinized at various levels before final registration
of the client. Trading is only permitted after successful review of all relevant documentation, and upload of the unique “Client
Code.”
B. Receiving, Validating and Entering Orders of the Clients into the Trading Platform:
Currently Interactive Brokers India (“IBI”) only offers Internet Trading. All orders are received to IBI from the TWS or
WebTrader, front-end, client side Internet trading platform. Order execution policy is premised upon the principle that, for the
combination of clients served and products offered, a Retail client order is most likely to be executed at the optimal price, at
the greatest speed and with the highest levels of accuracy and certainty of completion (i.e. “best execution”). IBI reviews from
time to time the securities offered for trading and posts the list of securities available for trading on its website, cross
referenced by their respective exchange listing. IBI is not an investment bank or underwriter of securities, therefore we do not
allow clients to participate in primary market issues. Once those respective securities begin exchange trading (secondary
market), clients can place orders for their accounts. Generally speaking we work on a best efforts basis to make IPO stocks
available for trading the first day they are listed, however this is non-guaranteed process.
IBI accepts orders only from the TWS thru the Internet Based Trading System. In exceptional cases, IBI may accept an order
by phone only for the purposes of closing out an existing open position. An additional charge of INR 1500 will be charged to
customer for this facility. In the event of failure of Internet Trading platform due to technical reasons attributable to IBI, these
charges will be waived.
Important Notice Regarding Best Execution
It should be noted that IBI cannot and does not warrant or guarantee that every Retail client order will be executed at the best
posted price. Among other things: (a) IBI may not have access to every market at which a particular product may trade; (b)
other orders may trade ahead of a Retail client’s order and exhaust available volume at a posted price; (c) execution venues
may fail to honor their posted prices; (d) execution venues may re-route Retail client orders out of automated execution
systems for manual handling (in which case, execution or representation of a Retail client’s order may be substantially
delayed); or (e) execution venue Rules or decisions or systems delays or failures may prevent a Retail client’s order from
being executed, may cause a delay in the execution of a Retail client’s order, or may cause a Retail client’s order not to be
executed at the best posted price.
Refusal Of Orders For Penny Stock
Generally, Interactive Brokers – India (IBI) alerts clients to desist from trading in any penny stocks in view of the associated
risk element while dealing in such stocks. Further, the client is also required to adhere to Exchange/ Members' guidelines and
due diligence while trading in such stocks. Also SEBI / Exchange issues directives, from time to time, that necessitates
additional due diligence for dealing in such stock(s).We at our sole discretion, may impose certain restrictions and/ or
conditions (on case to case basis), subject to rules, regulations, byelaws, circulars, directives and guidelines of SEBI and
Exchanges as well as considering the prevalent market and other circumstances and risk policies at a related point in time.
IBI may restrict wholly or partly for trading in certain securities or category of securities contracts namely:
a) Illiquid stocks / stocks having low liquidity,
b) Illiquid options /far month options / long dated options,
c) Writing of options,
d) Securities listed in Group II or III, Z,T, TS, S, B group or 6 lac series available for institutional category or
e) Any other securities/ contracts which as per the perception of IBI are volatile or subject to market manipulation or has
concentration risk at client level or at the company level,
Further IBI may
I. Accept or partially accept an order for buy and/or sell. Such acceptance may require execution in a controlled
environment (for e.g. from centralized desk instead of from designated dealing area or online platform),
II. cancel orders in above securities contracts received from clients before execution or after partial execution without
assigning any reasons thereof
III. require the client to provide appropriate declarations before/after accepting such orders.
IBI shall, not be responsible for non-execution / delay in execution of such orders and consequential opportunity loss or
financial loss to the client, have the discretion to place such restrictions, notwithstanding the fact that the client has adequate
credit balance or margin available in his account and/or the client had previously purchased or sold such securities / contracts
through Interactive Brokers itself, have the right to revise the list of such securities / contracts on a periodic basis.

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 IBI cannot be held responsible for the trading availability of products that were not initially traded through IBI, for example:
IPO’s, FPO’s or positions transferred in from another broker. IBI cannot guarantee availability of trading during special
sessions like Muhurat trading etc.
C. Collection and Release of Payments to the Clients
As originally outlined in the client agreement, IBI agrees that the money/securities deposited by the Customer shall be kept in
segregated accounts, distinct from his/its own account or account of any other client. Under no circumstance shall this money
be used by IBI for itself or for any other client or for any purpose other than the purposes mentioned in SEBI rules and
regulations circulars/ guidelines/exchanges rules/regulations/byelaws and circulars.
IBI will make payment and collection to clients based on current SEBI by-laws, any material changes in these policies.
Deposits to client accounts are on hold for withdrawal (not trading) for three business days (wire deposits) of seven business
days (check deposits). This is to protect IB and it’s customers and to reduce the possibility of fraud or money laundering.
D. Collection and Delivery of Securities to the Clients
IBI in accordance with SEBI rules pertaining to Rolling Settlement and Pay-in/Pay-out of Funds has established the following
guidelines for the collection and release of payments to client:
Day Time Description of Activity
1. T Trade Day
2. T+2 Until 10:30 am Accept pay-in instructions from investors into pool account
T+2 By 10:30 am Submit final pay-in files to the depository and clearing bank
Furthermore, as evidenced in the client agreement, IBI agrees to inform the Customer and keep him apprised about
trading/settlement cycles, delivery/payments/schedules, any changes therein from time to time, and it shall be the
responsibility in turn of the Customer to comply with such schedules/procedures of the relevant exchange.
Securities for Margin Trading customers will be held by IBI in a separate client beneficiary account and will be transferred to
customer’s personal beneficiary account upon request and payment of full value of the securities.
Shortages in Obligation and Penalty for Defaulting Client
Clients are required to make Securities / Funds pay-in on or beforeT+2 day. In case of default in security pay-in by the client
and the shortage is at member level i.e. internal shortage, a penalty as applicable from time to time, will be imposed on the
defaulting client and the benefit will be passed on to the respective beneficiary client. Rate of penalty will be decided by
member as applicable from time to time and published on our website.
In case of default of securities pay-in by the client and the shortage is vis-a vis the Exchange, auction value of the respective
exchanges and all levies, as applicable, shall be recovered from the defaulting client.
Policy of Internal Shortage:
IBI shall not be obliged to deliver any securities or pay any money to the client unless and until the same has been received
by the IBI from the exchange, the clearing corporation/clearing house or other company or entity liable to make the payment
and the client has fulfilled his/her/its obligations first. The policy and procedure for settlement of shortages in obligations
arising out of internal netting of trades is as under:
(a) Short Delivery to the Exchange for scrip at the broker level:
Incase of short delivery to exchange, the settlement happens as per the auction/close-out mechanism of Exchange and
auction/close-out debit received shall be passed to the defaulting client who did not fulfill his selling obligation.
(b) Short delivery of pay-out to clients who bought the scrip on that day (Client to Client shortage):
The Valuation price shall be higher of,
5% above the closing price of Auction date in normal market of the exchange,
or
Highest traded price between Trade date and Auction date
defaulting client on sell side will be debited by the amount equivalent to the quantity short delivered multiplied by the
valuation price.
The client on the buy side will be credited by the same amount debited to defaulting client on sell date as computed
above.
All losses to the client on account of the above shall be borne solely by the client and ASSL shall not be responsible for
the same. In case of any claim against IBI, the Client shall indemnify IBI in this regard

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 (c) Mechanism of choosing corresponding clients on the buy side:
Corresponding clients on the buy side of scrip A are chosen on the basis of the descending quantity of shares bought by
them i.e. first the client (say X) who has purchased highest quantity of scrip A will be picked up and if the shortage of
shares is more than the quantity of shares bought by the client X, then the client who has purchased the next highest
quantity will be picked up so on and so forth. The shares bought on T+3 in case of Client to Client shortage and
shares/credit received from Exchange through auction process in case of broker level shortage are credited to the
corresponding client on buy side of scrip A chosen through the aforesaid mechanism.
E. Collection and Maintenance of Margins:
The Customer is liable to pay applicable initial margins, withholding margins, special margins or such other margins as are
considered necessary by IBI or the Exchange or as may be directed by SEBI from time to time as applicable to the
segment(s) in which the Customer trades. IBI is permitted in its sole and absolute discretion to collect additional margins
(even though not required by the Exchange, clearing house/clearing corporation or SEBI) and the Customer shall be obliged
to pay such margins within the stipulated time.
Payment of margins by the Customer does not necessarily imply complete satisfaction of all dues. In spite of consistently
having paid margins, the Customer may, on the closing of its trade, be obliged to pay (or entitled to receive) such further sums
as the contract may dictate/require.
DISCLOSURE OF RISKS OF MARGIN TRADING
IBI is furnishing this document to you to provide some basic facts about purchasing securities and futures contracts on
margin, and to alert you to the risks involved with trading in a margin account. “Margin trading” can mean engaging in a
transaction in which securities are purchased partially through a margin loan extended to you by IBI, for which the securities
act as collateral. Margin trading can also mean trading investment products such as futures or options in which an initial
“margin” deposit is made to secure your obligations and further margin may be required to secure your obligations as the
value of your positions changes. Before trading stocks, futures or other investment products in a margin account, you should
carefully review the margin agreement provided by IBI and you should consult IBI regarding any questions or concerns you
may have with your margin accounts. When you purchase securities, you may pay for the securities in full or you may borrow
part of the purchase price from IBI. If you choose to borrow funds from IBI, you will open a margin account with the firm. The
securities purchased are IB’s collateral for the loan to you. If the securities or futures contracts in your account decline in
value, so does the value of the collateral supporting your loan, and, as a result, IB can take action, such as liquidate the
securities in your account to bring the account within acceptable margin parameters.
· You should understand that pursuant to the IBI Margin Agreement, IBI generally will not issue margin calls, that IBI will not
credit your account to meet intraday margin deficiencies, and that IBI generally will liquidate positions in your account in order
to satisfy margin requirements without prior notice to you and without an opportunity for you to choose the positions to be
liquidated or the timing or order of liquidation. In addition, it is important that you fully understand the risks involved in trading
securities or futures contracts on margin. These risks include the following:
· You can lose more funds than you deposit in the margin account. A decline in the value of securities or futures contracts
that are purchased on margin may require you to provide additional funds to IBI or you must put up margin to avoid the forced
sale of those securities or futures contracts or other assets in your account(s).
· IBI can force the sale of securities or other assets in your account(s). If the equity in your account falls below the
maintenance margin requirements, or if IB has higher “house” requirements, IB can sell the securities or futures contracts or
other assets in any of your accounts held at the firm to cover the margin deficiency. You also will be responsible for any
shortfall in the account after such a sale.
· IBI can sell your securities or other assets without contacting you. Some investors mistakenly believe that a firm must
contact them for a margin call to be valid, and that the firm cannot liquidate securities or other assets in their accounts to meet
the call unless the firm has contacted them first. This is not the case. As noted above, IBI generally will not issue margin calls
and can immediately sell your securities or futures contracts without notice to you in the event that your account has
insufficient margin.
· You are not entitled to choose which securities or futures contracts or other assets in your account(s) are liquidated or sold to
meet a margin call. IB has the right to decide which positions to sell in order to protect its interests.
· IBI can increase its “house” maintenance margin requirements at any time and is not required to provide you with advance
written notice. These changes in firm policy often take effect immediately. Your failure to maintain adequate margin in the
event of an increased margin rate generally will cause IB to liquidate or sell securities or futures contracts in your account(s).
· If IBI chooses to issue a margin call rather than immediately liquidating under margined positions, you are not entitled to an
extension of time on the margin call.
In case if the cash is not sufficient, the stocks (as per approved list) will be accepted as collateral for trading in the
F&O segment.

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F. Monitoring of Branches / Sub-Brokers/DP Operations:
Interactive Brokers (India) Pvt. Ltd. shall ensure that all respective Branch Offices, Sub Brokers and Depository Participant
Operations remain compliant with IBI’s own internal policies as well as those set forth by SEB, including, but not limited to
rules, regulations circulars / Guidelines / exchanges / rules / regulations / byelaws and circulars. Additionally, records will be
kept for all DP operations and audits will be conducted to ensure accuracy and validity.
G. Payment of Dividend, etc
The buyer shall be entitled to receive all coupons, dividends, bonus, rights/warrants and other privileges which may appertain
to securities cum coupon, cum dividend, cum bonus, cum rights, etc. and the seller shall be entitled to receive all coupons,
dividends, bonus issues, rights and other privileges which may appertain to securities sold ex coupon, ex dividend, ex bonus,
ex rights, etc. IBI shall ensure that the dividends entitled to the customer are paid within 30 days of the receipt of the same to
IBI.
H. Interactive Brokers Affiliates Business Continuity Plan
IBI has successfully implemented a business continuity plan which is periodically tested. It is further advised that clients have
an alternative trading arrangements also to avoid opportunity losses in case of system failures due to any technical issue at
IBI.
I. IBI Conditions under which client may not be allowed to take further positions and close existing positions.
Under various circumstances outlined in the various disclosures of the document, the Client may not be permitted to take any
fresh or further positions until the full clearance of earlier dues, obligation, outstanding etc. Further, it would be the duty of the
client to monitor its position with IBI from time to time. In case of any delay or failure by the client in meeting any obligation,
margin requirements etc. IBI, at its discretion, may close the open position / contracts without any further intimation to the
client in this regard as per the Risk policy.
J. Temporary Suspending or closing Clients
The client is required to submit a written request for closure of account / temporary suspension of account clearly stating
period of suspension, to the IBI. Upon receipt of request and after satisfying itself with respect to all information /
documentation and settlement of client dues, the Member shall act upon the request within reasonable time but no later than
30 days from the date of request.
IBI and the Customer shall be entitled to close the account without giving any reasons to the other party, after giving notice in
writing of not less than one month to the other parties.
K. Policy for Dormant/In-Active Account(s)
Where no transactions have taken place in client's account during the last 45 days from the date of last transaction, then it will
be considered as dormant / in-active account. During this time the account may be subject to minimum activity fees in
accordance with IBI policies on fees and trading activity. If the account status is tagged as a dormant / in-active account, then
the surplus funds or securities lying with IBI shall be refunded / returned to clients at his last known bank account /DP account
for securities or at such other address as mentioned in the Account Opening Form.
Reactivation: A client's account will be re-activated, subject to fulfillment of such conditions as IB – India may consider fit and
proper –
a. On submission of proof of identity and proof of address, where the account is suspended due to dormant / inactive
status or on client s request, or on submission of such other information/ documents as deemed fit by Interactive
Brokers.
b. In other circumstances, at the discretion of IBI provided there is no outstanding dues from the client or he has no
open grievances pending against IBI or client has complied with all requirements of IBI of submission of information
documents or on fulfillment of such other conditions that IBI may impose at its discretion.
L. Prevention of Insider Trading
IBI has a policy for prevention for Insider trading. Any potential insider trading situation is reviewed immediately by IBI
compliance, during this time client(s) in question will have their accounts suspended from trading privileges until the
respective investigation is complete.
M. Investor Redressal.
In case of grievance, clients can write to [email protected] .
For grievances against IBI, clients are encouraged to revisit their original signed client agreement, furthermore clients can
mail grievances directly to the NSE Investor Grievance Cell (ICG) / NSDL
The investors can report their complaints/ grievances to the IGC through e-mails or Complaint forms. All valid complaints are
assigned a unique complaint no. and are entered into a database for easy follow up and necessary action. Most complaints
are resolved within a period of 45 days. On exhausting all means, if the matter remains unresolved, it is referred to Arbitration.

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N. Information Regarding Enrollment in the IBI / IB Secure Transaction Program.
For those customers who enroll in the Interactive Brokers Secure Transaction Program (STP) which adds an additional
envelope of security to their accounts, they will be subject to having a portion of the funds in their account placed on hold to
cover the replacement cost of the device(s) should they become damaged or rendered unusable. The funds will remain on
hold from the date the device is shipped to when it is returned back to IBI, should the device be returned damaged the amount
placed on hold will be used to cover the cost of replacing the device. Customers do have the ability to request an “opt out” of
the program if so desired.

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