ATAL BIHARI VAJPAYEE SCHOOL OF

LEGAL STUDIES (ABVSLS)

Session 2024-25

CSJMU, Kanpur
Course:- BBA LLB(Hons.) 2nd
year
Submitted By:- Submitted To:-
Mansi Manwani Pallavi Mishra Ma’am
 Subject: HRM
Topic: HR practices of
Amazon
COMPANY CHOSEN

AMAZON
 Overview of Organization
Amazon Inc. is an online business retailing organization.
It is also a successful retail business that inspires,
informs, and educates the consumers about the goods
they offer to various companies. Amazon was founded
as an online bookstore by Jeff Bezos in 1995 but has
grown substantially into the leading e-commerce
organization with 224,000 employees globally (Rossman,
2016). The business has founded many stores in various
major nations, including the U.S., Germany, France,
Canada, and Japan. The organization works online; thus,
it is free to sell a wide range of items comprising of
music titles, books, and others.
HR Policies, Practices, & Strategies
• Management of human resources plays a significant role in any organization’s
growth. Amazon recognizes the value of finding the talents who will fulfil the
organization’s specific duties and obligations for its success (Noe et al., 2015). The
HR policies and practices at the firm align the business’s strategic objectives with
HR’s goals. Moreover, the company recognizes that employees are the biggest
contributing factor to its performance. In this case, the HRM is committed to
enhancing its staff’s skills through successful employee learning and development
programs. This will increase employee fulfillment and self-actualization.
• The company’s key HR responsibilities include recruiting and selection, salary
administration, training and development, regulatory enforcement, and employee
relations management. These roles foster a positive atmosphere in the workplace
where workers can accomplish assigned tasks to their ability. The HR practices at the
organization enable workers within the organization to uphold good moral
standards. HRM’s aim at Amazon is to foster working relations. The HR
administrators create a harmonious working atmosphere to meet the employee's
needs. The organizational climate should encourage the success of both individuals
and groups within the company.
Workforce
• Workforce planning applies to the collection of processes that
Human Resource Management uses to handle and extract the
best from the workers. The company’s main aim in employee
Planning HR planning is to guarantee the organization’s long-term
sustainability and make full gains from its activities. According to

Competencies
Noe et al. (2015). the company uses workforce planning to attain
both its short-term and long-term goals. Strategic workplace
planning enables the corporation to predict and plan for its
workers and guarantee that they recruit the best resources at the
best time to implement the right organizational objectives and
priorities. The business uses proactive workforce planning to
adapt to future labor force changes. It also allows the
organization to adapt to international human resource
requirements and offer a suitable replacement for aging workers.
Strategic workplace preparation addresses the organization’s
existing and potential employment needs.
• The organization can recruit the best skills to resolve the
organization’s existing operational problems. Good preparation of
the workforce has helped Amazon to control its corporate culture
and predict potential administrative risks. Also, the company’s
workforce planning has enabled it to implement different
procedures that address its core business undertakings. The
organization, however, has not yet done anything to counter
future international requirements. The organization has its main
offices in the world’s most developed nations.
Recruitment & The process of employee recruitment and
selection can be described as the procedure
Selection of HR by which the best people are chosen for
Theories specific job responsibilities from a pool of
applicants. The selection process of
employees is critical for each organization.
When an organization makes the wrong hiring
decision, it will employ a person who does not
meet the standards of an entrant at the level
of the organization. Selection and assessment
are primarily concerned with job performance
prediction, and prediction inherently implies
the presence of predictors. The hiring process
involves interviewing different applicants to
determine their qualifications for the job.
Amazon uses HR interviewing experts during
hiring to ensure people with the best
qualifications are selected.
 • The corporate strategy of Amazon is to achieve competitive
advantage in the long term by sacrificing short-term gains. Amazon
Existing HR is a company that has a versatile and diverse framework. The
organization has developed a distinctive “two pizza rule” to help
Processes & Amazon’s corporate strategy. Having small teams guarantees high
awareness and high participation. Amazon offers a full training
Systems program for workers. The organization perceives every employee
as developing talent and considers employee preparation a vital
means of improving employee personality and skills. For example,
Bezos also emphasized that through training, the personality of the
employees should be viewed equally with Amazon’s group
character (Kantor & Streitfeld, 2015).

• To a large extent, Amazon’s HR practices are aligned with the seven

best practices. Specifically, the company organizes small teams to
minimize status gaps, promotes employee self-management and
invests extensively in employee training and growth. The
organization’s management also promotes departmental and in-
group collaboration to stimulate innovation. The “best fit” SHRM
model describes how decisions at the senior management level
match with employee activities in order to make the company a
profitable e-commerce giant. Consequently, as employees
appreciate the organizational culture and operate in a collaborative
team-based manner, they will be inspired to bring forward new
ideas and enhance the efficiency of organizations.
Compensation, Performance Management,
& Career Development Practices
• Amazon has a complicated program for delivering and managing
performance and rewards. For instance, the compensation scheme for
Amazon consists of the base pay, bonus, and share units. The company
also offers workers with other social benefits, including medical
insurance, a family support network, Leave Sharing and Ramp Home,
discounts for staff, and paid leave. Matthews et al. (2018) assert that
Amazon offers minimal opportunities for new employees, but provides
more benefits for those who have represented the business for two
years and above. This has helped the company minimize costs and
maintain highly committed talent within the organization.

• The company incorporates an integrated performance management

framework. There is no clear measurement of team success since team
member results calculate it. Performance evaluation allows employees
to give self-assessment and peer review based on the 14 principles of
leadership; thus, the workload at the company is intense. The
organization will enable workers to educate one another while the
management may provide immediate input (Kantor and Streitfeld,
2015). Amazon’s people management approach has both pros and
cons. It is recommended that Amazon change its management system
of performance and reward to reduce unfairness, tension, and
excessive internal competition.
Health & • Implementing the new ideas in all areas of Amazon help the

Safety
business grow every day and health at the workplace is no
exception. The spirit of creativity is driving Amazon’s customer
service and it important that everybody enjoys a safe, clean
Practices in atmosphere while they are at work. Amazon stays ahead of safety
concerns by engaging with employees across various channels,
the including daily stand-up meetings and feedback programs, in
addition to the basics one would expect; providing health

Organization
instruction for all fulfilment center employees and monitoring
workplace injuries. For example, an online resource called the
Safety Leadership Index periodically tests the attitudes of
employees across activities within the organization.

• HR managers at Amazon Company should make good use of their

tools to establish and sustain an organization’s health and safety
standards. To all staff that will provide emergency action plan
preparation and how to handle themselves when being injured, it
is a must-have appropriate safety training program. Holding fire
and emergency drills from now and then ensures that workers
are well effective at the time of danger. Moreover, it is highly
recommended that HR managers encourage staff to be
accountable when they are sick and take leaves without rebuke.
With safety measures in place, an organization can recognize all
possible hazards and keep its workers safe and sound.
Ethical approaches to HR
Management Recommendation

• Ethics is an integral aspect of HRM Amazon management

should take into account ethical concerns related to
workplace health and safety. The workplaces have
undergone a vibrant change and growth. Workplace shifts
make the employee sick as a result of increased work
pressure, less protected job and more obligations. The main
causes of stress are lack of contact, more workload, lack of
respect, lack of autonomy. Organizations are proactively
dealing with these sources to alleviate uncertainty, but
further changes are still needed. The company should have
appropriate health and wellness initiatives so that they can
reduce workplace stress and promote health and safety, as
well as good contact with their workers so that they can
provide a better understanding of each other. Subsequently,
more efficiency would yield more employee satisfaction.
Conclusion
The primary purpose of the study is to analyze the various
issues that the human resources of the company Amazon is
facing and the possible solutions that could be followed to
overcome the situation. Therefore, three of the primary issues
which is being faced by the employees of the organization
have been taken into consideration Discrimination, work-life
balance, and employee relations (Onkila&Sarna, 2021).
Therefore, based on those issues three possible solutions
have also been provided that could help in overcoming the
situation at Amazon and make it suitable for the employees in
terms of human resources which stands to be the major issue
at present.
Thank
You!
Made by:- MANSI MANWANI
BBALLB 3rd Semester