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Help Desk Job

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5 views

Help Desk Job

Uploaded by

omar abbas
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Job Title: Help Desk Support Agent

Location: Cairo - Nasr City

Company: Egytel For Communications

Position Type: Full-Time

Job Description:

We are seeking a highly motivated and customer-focused Help Desk Support Agent to join our
team. In this role, you will provide technical support to clients experiencing issues with
onboarding, call center software, and other technical problems. You will play a crucial role in
ensuring our clients receive the best possible support and have a smooth experience with our
products.

Key Responsibilities:

● Provide first-line technical support to clients via phone, email, and chat.
● Assist clients with onboarding processes, including software installation and
configuration.
● Troubleshoot and resolve issues related to call center software and other technical
products.
● Document and track client issues and resolutions using a ticketing system.
● Escalate complex issues to higher-level support or specialized teams when necessary.
● Conduct remote sessions to assist clients with technical problems.
● Ensure timely and effective communication with clients throughout the resolution
process.
● Provide clients with information and guidance on product features and best practices.
● Collaborate with other support team members to improve overall service quality.
● Maintain up-to-date knowledge of company products and services.

Qualifications:

● Strong understanding of technology and familiarity with Machines.


● Excellent problem-solving skills and the ability to diagnose technical issues.
● Outstanding communication skills, both written and verbal.
● Customer-focused attitude with a commitment to providing exceptional service.
● Ability to work independently and as part of a team.
● Proficiency in using ticketing systems and remote support tools.
● Basic understanding of networking and telecommunication principles.
● Relevant certifications are a plus.
● Experience with onboarding and software installation is preferred.
Education:

● High school diploma or equivalent; a degree in Information Technology, Computer


Science, or a related field is a plus.

Benefits:

● Competitive salary
● Paid time off
● Professional development opportunities
● Friendly and supportive work environment

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