CONNECT & CONTROL; CONSTANTLY

The Best Platform for Stratified Living

GPROP
WEB LOGIN MANUAL USER GUIDE

1
TABLE OF CONTENTS
HOW TO LOGIN YOUR ACCOUNT 3
MESSAGE 3,4
FAQ 4
PROPERTY (Option List) 4
Announcement 4,5
Card Application 5
Complaint/Suggestion (Common Area only) 5,6
Emergency Contact 6
Facilities & Amenities 6
Help Alerts 6
Minutes/Account 7
Preferred Contractors 7
Service Application 7,8
Visitor Management 8
ACCOUNTS 9,10,11
USERS 12,13

2
 1. HOW TO LOGIN YOUR ACCOUNT

Once you have obtain your user

ID/Password account from the
management office. Fill in your
register email address and password in
the require field.

How to login your account

You may visit your own landing page accordingly to log in.
The Management Office will email you the login username (your registered email address)
and a temporary password, and a link to the website. You are advised to change your
temporary password once you have logged in to the website.
You may also reset your password using the ‘Forgot password?’ option if you have
forgotten your login password. Please check your email for the new Password. For support
please contact your management office for further assistance.

2. MESSAGE
This will be the main form of communication within the closed group for users to address
their concern or send message across to another Unit/Building
Management/Carpark/Commercial recipient.
Your communication is private between you and other units unless you c.c. to the Building
Manager.
You can also use Message to communicate with the Building Manager for matters related to
the building, your neighbors or your accounts.
Be sure to check your INBOX for new messages.
Click on the ‘Add A Reply’ button to send a response to your sender, you may also
‘Choose File’ to upload an attachment.

3
 Add A Reply

3. FAQ
A series of general questions and answers that are commonly asked. You might want
to refer here first before sending your messages to the management.

4. PROPERTY (Option List)

a. Announcement
b. Card Application
c. Complaint/Suggestion (Common Area only)
d. Emergency Contact
e. Facilities & Amenities
f. Help Alerts
g. Minutes/Account
h. Preferred Contractors
i. Service Application
j. Unit Listing
k. Visitor Management

a. Announcement – This is like a notice board where the community or building

management puts up their announcement here. A push notification will be sent to
the users informing them of the latest announcements made.
Announcement Listing – You may click in here to check all the announcements in
case if you have missed any.

4
 Announcement

b. Card Application – This is where you can make new request for access cards for
your unit, carpark or commercial use purposes. Remember to check your limit in
case you have reached the card limit.

Card Application

c. Complaint/Suggestion (Common Area Only) – You can make a complaint or

suggestion to the Management Office here. Other users can view the on-going
communication with the Management Office regarding your complaint/suggestion but
they will not be able to get involved in.
End users can click on the Complaint/Suggestion Listing to check if anyone else is
having the same thoughts. Otherwise simply just Add New Complaint/ Suggestion
to provide your own inputs.

5
 Complaint/Suggestion (Common Area only)

d. Emergency Contact – It contains a list of emergency contacts details provide by the

Management Office (e.g Police, Bomba, Hospitals). Users are also able to make
‘change’ or ‘add on’ emergency contacts by providing the required information when
registering or contact your MO for assistance.

e. Facilities & Amenities – Use this to make booking for facilities i.e. badminton Court,
Gym, or Basketball Court in advance to secure a time slot. Also check listing and
fees that are required for booking. Payments are required within 15 minutes of
successful booking.

Facilities & Amenities

f. Help Alerts – Click the “Help” button on the Apps will alert the Security Guard on
duty and push notifications will be sent to all users within the unit of the property.
(Activation button through App only)

6
g. Minutes/Account – A platform where the committee meeting minutes and/or
monthly accounts are published to keep you updated.

Minutes/Account

h. Preferred Contractors – The Building Management may provide a list of preferred

and reliable contractors here for the convenience of the users. The users may
propose to the Management of any trustworthy contractors to list here.

Preferred Contractors

i. Service Application – This is for the major/minor renovation, relocation, (move

in/move out) or service contractors. Users must apply for the Services before letting
the contractors/movers to come in to the building.
Use Service Application Listing to make your search. You can also choose Add
New Service Application for your preferred contractors.

Add New Service Application

Once you have filled in the details. Deposit Payment will be required upon
Management Office’s approval. Please check with Management Office for the
application SOP.

7
 Service Application

j. Visitor Management – Your Management Office may require you to use this App to
manage visitors’ movement. The security post will be equipped with Gprop Guard
App to manage you visitor.

Visitor Management

Add New Visitor

8
5. ACCOUNTS

Accounts

a. Bills & Payment – This is where you can view your statements and make
payment for the bills.
Step 1: Click on the ‘Action’ and expand the drop down list. Choose your
‘Outstanding Payment’ and click to advance.
Step 2: Tick the checkbox to choose your invoice that you would like to pay.
Step 3: After clicking ‘Make Payment’. Proceed with selecting Credit/Debit
Card or FPX and your preferred bank. Click ‘Pay Now’ to proceed.
Step 4: You will be redirected to your preferred online banking page to login.
Once successful you will be redirected once again to the Gprop System page.

Bills & Payment (Step 1)

9
Bills & Payment (Step 2)

Bills & Payment (Step 3)

10
b. Deposit - List of deposit in your account. You may check your active deposit
and request for refund by clicking the Action button to Request Refund. Once
you requested refund, Management Office will get notified and verify your
request and proceed with your request.

Deposit Listing

c. Refund – List of requested refund in your account. You may check the status
(Pending/Approved/Rejected) here.

Refund Listing

11
6. USERS
a. User Listing – You may add more users under your unit to use the system
(see below). Use the Action button to View, Edit, Deactivate or Remove the
user account.

User Listing

b. Add New User - Registering a new account for your family members or
Master tenant. Master Tenants are able to add their own family members.
Kindly include the required user details such as email, contact number,
name, date of birth, NRIC/Passport and upload the user profile photo if
available.
Note: Remember to assign ROLE to your designated user.

Role

c. User Matrix – To set up User Access for your Family Member or Tenants, go
to Settings > User Group > User Matrix. Just select the User role and decide
your User Matrix by ticking or unticking the minibox.

12
User Matrix

13