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7 views

Training Session - 1

Uploaded by

ಕುಮಾರ ಗುಬ್ಬಿ
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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YourTechClub - YTC (A Full Stack Technology Company).

Training Session- 1

------------------------------------------------------------------------------------------

Farhan- Business Head


Umara- Marketing and Sales Head

- ServiceLine
Website & Mobile application development

- Do's and don'ts of cold calls


Do’s:
- Pre-Call Preparation
1. Research the client’s company and industry.
2. Review the client's LinkedIn profile or website.
3. Prepare a clear, concise pitch.
4. Set a specific goal for the call.
- During the Call
1. Introduce yourself confidently and clearly.
2. Ask questions to encourage conversation.
3. Listen actively and respond thoughtfully.
4. Highlight the value proposition and benefits.
5. Use storytelling and examples to illustrate points.
6. Show enthusiasm and passion for the product/service.
7. Record the calls since the start

- Post-Call
1. Email them about our services if they asked
2. Schedule a follow-up call or meeting.
3. Provide additional information or resources.
4. Track and record the call outcome.

Don'ts:
- Pre-Call Preparation
1. Don't hurry and rush, stay calm
2. Avoid assuming things about the client
3. Don't neglect to research the company.

- During the Call


1. Don't interrupt or dominate the conversation.
2. Avoid using technical words or slang words
3. Don't be pushy
4. Don’t be aggressive
5. Don't read from a script.
6. Avoid hesitant tone.

- Common Mistakes
1. Don't focus solely on features, state benefits too.
2. Avoid being too lengthy or wordy.
3. Don't fail to address their concerns.
4. Don't avoid clarifying objections.
5. Avoid being unprepared for questions.

- Additional Tips:
1. Practice and refine your pitch.
2. Use positive body language (over phone).
3. Stay organised and manage time effectively.
4. Continuously improve and adapt your approach.

- The script
You: Hi [Client's Name], I'm [Your Name] from YourTechClub
Client: [Prospect]

You: Great! I'm calling because we've helped similar companies in


[similar industry] improve [specific area] with our [solution/technology].
Can you spare 2 minutes to discuss your current [process/system]?

... (Details of our services, state price only when asked!!)

Client: [Objection/Concern]

You: I understand. Our solution addresses [concern] with


[feature/benefit]. Shall we send you a sample to see it in action?

... (Closing the Deal and Follow-up)

Some helpful Videos;-


https://youtube.com/shorts/EdFz7YVq6PI?si=otvRH2z1KmO8ivqg

https://youtube.com/shorts/LE1bCn407a8?si=VSSot79GT_x4yYLF

https://youtube.com/shorts/uf96u0UXNZY?si=Pfe5EsrLN304ENhf
- How to sell and close deals
1. If the client agrees to take the services, ask them if that is their
Whatsapp number.
2. Forward the payment details they have asked you for. If not, send
our QR, we will provide you with these details
3. Once the payment is done, inform them that someone from the
tech team will approach them for project details and their
requirements.
4. Then provide the details of this client to either me or Farhan.

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