Session

plan
TTLM Code: ICT HNS4 TTLM
 Session Plan – M01

Unit of Competence :
Plan and Organize Work
Module-Title :
Planning and Organizing Work
LO 1 : Set objectives
Session Objectives: At the end of this session the learners shall be able to –

 Link objectives are consistent to work activities in accordance with

organizational aims
 State objectives as measurable targets with clear time frames
 Reflect support and commitment of team members in the
objectives
 Identify realistic and attainable objectives

Activities Nominal Contents Methods

Duration
10 mins Introduction to management roles and functions
Introduction Orientation

Body 25 mins Introduction to planning techniques and procedures Lecture discussion

30 mins Understanding organizational aims/goals, policies Lecture discussion

and standards
45 mins Characteristics of objective Lecture discussion
Evaluation 3 hrs Accomplishment of self check Individual Activity,
Demonstration
Summary 20 mins Wrap-up and Feedback Monitering, Group
Discussion
Resources
Learning Guide

Plan and schedule work activities

LO 2 :
At the end of this session the learners shall be able to
Session Objectives:

 Tasks/work activities to be completed are identified and prioritized

as directed
 Tasks/work activities are broken down into steps in accordance with
set time frames achievable components in accordance with set
time frames
 Resources are allocated as per requirements of the activity
 Schedule of work activities is coordinated with personnel concerned

Activities Nominal Contents Methods

Duration
15 mins Allocating resources
Introduction Lecture discussion

Scheduling work activities Lecture

Body
15 mins discussion,practical

Lecture
15 mins discussion,practical
Conducting Strategic Planning
Preparing Work/Operational Plan Lecture
25 mins
discussion,practical
Evaluation Practical
4hrs
Accomplishment of self check demonstrattion
Summary Mentoring, Group
25 mins
Wrap-up and Feedback Discussion
Resources
 TTLM, Peripheral Devices, Old Computer
 Learning Guide
LO 3 : Implement work plans
Session Objectives: At the end of this session the learners shall be able to
  Work methods and practices are identified in consultation with
personnel concerned
 Work plans are implemented in accordance with set time frames,
resources and standards

Activities Nominal Contents Methods

Duration
15 mins
Introduction Lecture discussion
Work Methods, Practices and Standards

Body 15 mins Lecture discussion

Implementation and Mobilization of People
Individual Activity,
Evaluation Lecture
5 hrs
Accomplishment of LAP Test discussion,practical
Summary Mentoring, Group
2 5 mins
Wrap-up and Feedback Discussion
Resources
 TTLM, Peripheral Devices, Computer
 Learning Guide
LO 4 : Monitor work activities
At the end of this session the learners shall be able to
Session Objectives:
 Work activities are monitored and compared with set objectives
 Work performance is monitored
 Deviations from work activities are reported and recommendations
  are coordinated with appropriate personnel and in accordance with
  set standards
 Reporting requirements are complied with in accordance with
  recommended format
 Observe timeliness of report
 Files are established and maintained in accordance with standard
  operating procedures

Activities Nominal Contents Methods

Duration
 15 mins
Introduction Lecture discussion
Introduction to Performance Management

Body 1hr Monitoring work activity in accordance with set Lecture

objectives discussion,practical
2 hrs Lecture
Monitoring work performance discussion,practical
35 mins Techniques and Procedures in Monitoring Work Lecture
Activities and Performance discussion,practical
45 mins Lecture

15 mins Maintain and establish Files in accordance with Lecture

standard operating procedures discussion,practical
Individual Activity,
Evaluation Lecture
15 mins
Accomplishment of LAP Test discussion,practical
Summary Mentoring, Group
25 mins
Wrap-up and Feedback Discussion
Resources
 TTLM, Peripheral Devices, Old Computer
 Learning Guide
Review and evaluate work plans and activities
At the end of this session the learners shall be able to
Session
Objectives:

 Work plans, strategies and implementation are reviewed based on

accurate, relevant and current information
 Review is based on comprehensive consultation with appropriate personnel on
outcomes of work plans and reliable feedback
 Results of review are provided to concerned parties and formed as the basis for
adjustments/simplifications to be made to policies, processes and activities
 Performance appraisal is conducted in accordance with organization rules and
regulations
 Performance appraisal report is prepared and documented regularly as per
organization requirements.
 Recommendations are prepared and presented to appropriate
personnel/authorities
Feedback mechanisms are implemented in line with organization policies

Nominal
Duration Contets Methods
 25 Mins Evaluating Work Processes and
Systems Lecture discussion

45 mins Review and Modification of Work Lecture discussion

Activities, Policies and Processes
30 mins Implementing Performance Lecture discussion
Evaluation / Appraisal
45 mins Problem Solving and Decision Making Lecture discussion
Techniques
Evaluation Individual Activity,
Lecture
1 hr Accomplishment of LAP Test discussion,practical

Mentoring, Group
30 mins Wrap-up and Feedback
Discussion

 TTLM,
Learning Guide

Unit of Competency : Assist with Policy Development for Client Support
Nominal Contents Methods
Module-2 Title : Assisting with Policy Development for Client Support

LO 1 : Duration Review change requests

15 mins Welcome, Objectives and Leveling of
Introduction Orientation
Session Objectives: At the end of this session the learners shall be able to –
Expectations
Body Procedures and are
 Requests Protocols
receivedin Receiving Requestfor
and documented forhardware and software
30 mins
Hardware and Software
changes, utilizing aChanges
change management system and according
Individual to
Learning
organizational help desk procedures.
20 mins Change
 Management
System data are System According
gathered to
and organized relevant to the Learning
Individual change
Organizational Help
requests, Desk
using Procedures
available diagnostic tools.
35 mins  Theand
Gathering proposed changes
Organizing SystemareData
reviewed to Individual
against
Relevant current andLearning
future
business
the Change requirements.
Requests Using Appropriate Diagnostic
Tools
 System data are examined, with work team, Individual
in order to Learning
select
25 mins
Reviewing the Proposed
appropriate Changes
changes to be carried out.
 Selected changes are discussed and e clarified with client.
Individual Learning
32 mins Techniques and Procedures in Determining
Appropriate Changes
Evaluation Accomplishment of Self check
Individual Activity
Summary Wrap-up and Feedback Mentoring, Group
Discussion

 TTLM,
 Learning Guide
LO 2 : Modify system according to requested changes
At the end of this session the learners shall be able to
Session Objectives:
  Potential solution is identified to solve problems.
Recommendations about possible solutions are developed,
documented, ranked and presented to the appropriate person for
decision.
Implementation and evaluation of solutions are planned.
Recommended solutions are technically documented and submitted
to appropriate person for confirmation.

Activities Nominal Contents Methods

Duration
15 mins Revision of previous Learning outcome and
Introduction Individual Learning
Introducing the new lesson.

Body 20 mins Identify potential solution to solve problems Individual Learning

20 mins Individual Learning

Recommendation of possible solutions

20 mins Planning implementation and evaluation of Individual Learning

solutions
20 mins Confirm Recommendation Individual Learning

Evaluation Accomplishment of LAP Test

Individual Activity
Summary Wrap-up and Feedback Mentoring, Group
Discussion
Resources  CIM Operation Manual
 TTLM,
 Learning Guide
LO 3 : Train on the use of modified system
At the end of this session the learners shall be able to
Session Objectives:

 Training is prepared to meet the needs of client in using the

changed system.
 Prepared training is delivered appropriately for client
 Activities Nominal Contents Methods

Duration
15 mins Prepare training for the client in using the changed
Introduction Individual Learning
system

20 mins Delivering the training Individual Learning

Evaluation Accomplishment of self check

Individual Activity
Summary Wrap-up and Feedback Mentoring, Group
Discussion
 CIM Operation Manual
 TTLM,
 Learning Guide

Unit of Competence Build Internet Infrastructure

Module-3 Title Building Internet Infrastructure

LO1 Plan and design internet infrastructure

Session Objectives At the end of this session the learners shall be able to –

 Internet infrastructure is selected in line with business and end-user

requirements, within budget limitations.
 The internet service is evaluated for satisfactory performance and
confirmed that the service meets business and end-user requirements.
 Hardware, software, network and security requirements are ensured in
accordance with agreed business and end-user specifications.
 Internet protocol address allocation is determined based on the number
of addresses needed.

Activities Nominal Contents Methods

Duration
 15 mins Welcome, Objectives and Leveling of
Introduction Orientation
Expectations
Body 20 mins Introduction to Internet Infrastructure
Lecture discussion

Lecture discussion
20 mins
Prepare plan for internet infrastructure

20 mins Lecture discussion

Evaluate and confirm internet infrastructure plan
Lecture discussion
20 mins Allocating Internet protocol address

Evaluation Accomplishment of LAP Test

Individual Activity
Summary Wrap-up and Feedback Mentoring, Group
Discussion
 CIM Operation Manual
 TTLM,
 Learning Guide
LO2: Install and configure internet infrastructure and services

Session Objectives At the end of this session the learners shall be able to –

 Cables is installed and tested where appropriate according to the

standard.
 Mail servers is built and tested when needed.
 Workstation software is installed and configured to access services
 Necessary hardware and software is installed to connect the
internet to intranets or network if required.
 Domain names and internet protocol addresses is configured to
make internet access possible.
 Software is set up to provide services as required.
 Software is installed and configured that provides internet links
with existing databases, documents and files

Activities Nominal Contents Methods

Duration
15 mins Revision of previous Learning outcome and
Introduction Individual Learning
Introducing the new lesson.
Body 20 mins Installing and testing Cables
Individual Learning

20 mins Build and test Mail servers Individual Learning

20 mins Installing and configuring Workstation software Individual Learning

20 mins Connect internet to intranet or network Individual Learning

45 mins Configuring domain names and internet protocol Individual Learning

addresses
30 mins Set up software to provide services as required Individual Learning

25 mins Installing and configuring software’s that provide Individual Learning

internet links
Evaluation Accomplishment of LAP Test
Individual Activity
Summary Wrap-up and Feedback Mentoring, Group
Discussion
 CIM Operation Manual
 TTLM,
 Learning Guide

LO3: Test security and internet access

Session
At the end of this session the learners shall be able to –
Objectives

 Security access levels is tested and verified based on security policy.

 Capability and reliability of security systems is monitored and evaluated
based on security policy.
 Changes are made to system to ensure protection against known and
potential threats.

Activities Nominal Contents Methods

Duration
 15 mins Revision of previous Learning outcome and
Introduction Individual Learning
Introducing the new lesson.

Body Internet Security Policy

20 mins Individual Learning

20 mins Test and verify Security access levels base on Individual Learning
security policy
20 mins monitored and evaluated Capability and reliability Individual Learning
of security systems
20 mins Changes the system protection against Known and Individual Learning
potential threats
Evaluation Accomplishment of LAP Test
Individual Activity
Summary Wrap-up and Feedback Mentoring, Group
Discussion
 CIM Operation Manual
 TTLM,
 Learning Guide
LO4:
Ensure user accounts are verified for security
Session
At the end of this session the learners shall be able to –
Objectives

 User settings are verified to ensure that they conform to security policies.
 Legal notices are displayed at appropriate locations for system users.
 Passwords are checked in accordance with business policies and verified
with software utility tools.

Activities Nominal Contents Methods

Duration
15 mins Revision of previous Learning outcome and
Introduction Individual Learning
Introducing the new lesson.

Body 20 mins Verify and confirm user settings security policy

Individual Learning

20 mins Display Legal notices for system users Individual Learning

20 mins Check Passwords in accordance with business

Individual Learning
policy and verify software utility tools
Evaluation Accomplishment of LAP Test
Individual Activity
Summary Wrap-up and Feedback Mentoring, Group
Discussion
 CIM Operation Manual
 TTLM,
 Learning Guide
LO5 Manage and support internet

 Management is assisted in developing procedures and policies for

maintaining the internet infrastructure.
 Management tools are obtained, installed and used to assist in internet
administration.
 Traffic, appropriateness of broadcasts, content access and hits are
monitored over the internet.
 Internet performance is optimized in accordance with business
need

Activities Nominal Contents Methods

Duration
15 mins Revision of previous Learning outcome and
Introduction Individual Learning
Introducing the new lesson.

Body 20 mins Developing procedures and policy for maintaining

Individual Learning
the internet infrastructure
20 mins Obtain, install and use Management tools to assist Individual Learning
Internet administration
20 mins Monitor the internet Individual Learning

20 mins Optimize Internet performance in accordance with Individual Learning

business need.
Evaluation Accomplishment of LAP Test
Individual Activity
Summary Wrap-up and Feedback Mentoring, Group
Discussion
 CIM Operation Manual
 TTLM,
 Learning Guide
Unit of Competence Determine Maintenance Strategy

Module-4 Title Determining Maintenance Strategy

LO1
Identify and analyze maintenance needs
Session Objectives At the end of this session the learners shall be able to –

 Risks to business continuity are identified due to

system malfunction including quantification of
possible loss
 Systems architecture and configuration
documentation are reviewed for currency.
 Equipment and/or software audit are conducted if
appropriate information is not available
 Warranty status of components and/or software
according to vendor, project or organizational
requirements are determined and documented
 Critical components and/or software and
document recommendations are identified
regarding possible service arrangements
 Identified risks and problems are documented.
 Recommended maintenance solutions are
developed to meet business needs and applied to
deal with the client based on the document

Activities Nominal Contents Methods

Duration
15 mins Welcome, Objectives and Leveling of
Introduction Orientation
Expectations

Body Individual Learning

20 mins Understanding Maintenance System and
Procedures
Identifying Business Risks of System Malfunction Individual Learning
20 mins
 Reviewing currency of system architecture and Individual Learning
15 mins configuration document

Individual Learning
20 mins Conducting audit for the loss of equipment and
software
Individual Learning
30 mins Determining and Documenting Components and/or
Software Warranty Status
Identifying Critical Components and/or Software
Individual Learning
20 mins and Documents

Documenting Identified Risks and Problems. Individual Learning

20 mins

15 mins Developing Recommended Maintenance Solutions

20 mins Determining Client’s Maintenance Requirement

Evaluation Individual Activity

15 mins
Accomplishment of LAP Test
Mentoring, Group
Summary
5 mins Discussion
Wrap-up and Feedback
 CIM Operation Manual
 TTLM,
 Learning Guide
LO2: Develop service level agreements

Session Objectives At the end of this session the learners shall be able to –

 The views and requirements of the client are determined in order

to identify maintenance requirements
 Service-level agreement is prepared to match client user and
business requirements
 Maintenance options are examined against cost constraints, risks
to business continuity and service-level agreements
 Activities Nominal Contents Methods

Duration
15 mins Revision of previous Learning outcome and
Introduction Individual Learning
Introducing the new lesson.

Individual Learning
20 mins Determine the view and requirements of the client

Body Preparing service level agreement matching client Individual Learning

20 mins and business requirements

Individual Learning
20 mins Examining maintenance options

Evaluation Individual Activity

15 mins
Accomplishment of LAP Test
Mentoring, Group
Summary
5 mins Discussion
Wrap-up and Feedback
 CIM Operation Manual
 TTLM,
 Learning Guide
LO3: Formulate maintenance strategy

Session Objectives At the end of this session the learners shall be able to –

 A specific maintenance strategy is identified based on cost,

business and service-level agreement requirements
 A preventative maintenance schedule is created based on cost,
business and service-level agreements requirements
 A maintenance strategy is negotiated with client and changes to
service-level agreements are made where necessary
 The recommended procedure is documented for approval from
appropriate person according to organizational requirements

Activities Nominal Contents Methods

Duration
15 mins Revision of previous Learning outcome and
Introduction Individual Learning
Introducing the new lesson.

Body 20 mins Identifying specific maintenance strategy Individual Learning

 20 mins Individual Learning
Creating Preventive Maintenance Schedule
30 mins Individual Learning
Negotiating maintenance strategy
Evaluation Individual Activity
15 mins Accomplishment of LAP Test

Mentoring, Group
Summary
5 mins Wrap-up and Feedback Discussion

 CIM Operation Manual

 TTLM,
 Learning Guide

LO4:
Define client and supplier processes and standards
Session Objectives At the end of this session the learners shall be able to –

 Reporting procedures for service requests are negotiated and

created with client and suppliers
 Response time standards is determined with client and suppliers
 Escalation procedures is created with client and suppliers
 Help desk or other support function is been set-up in
accordance with agreed standards and procedures and in line
with industry best

Activities Nominal Contents Methods

Duration
15 mins Revision of previous Learning outcome and
Introduction Individual Learning
Introducing the new lesson.

Individual Learning
20 mins Establishing standard reporting procedures with
client and supplier
Body 20 mins Determining response time standard Individual Learning

Individual Learning
30 mins Setting up help desk, online help and other support
functions
25 mins
Maintenance of Documents and Agreements
Evaluation Individual Activity
15 mins Accomplishment of LAP Test

Mentoring, Group
Summary
5 mins Wrap-up and Feedback Discussion

 CIM Operation Manual

 TTLM,
 Learning Guide

Unit of Competence Migrate to New Technology

Module-5 Title Migrating to New Technology

LO1 Apply existing knowledge and techniques to technology and transfer

Session Objectives At the end of this session the learners shall be able to –

 Situations are identified where existing knowledge can be used as

the basis for developing new skills.
 New or upgraded technology skills are acquired and used to
enhance learning.
 New or upgraded equipment are identified, classified and used
where appropriate, for the benefit of the organization

Activities Nominal Contents Methods

Duration
15 mins Welcome, Objectives and Leveling of
Introduction Orientation
Expectations
Body 20 mins Statements of technology and transfer Individual Learning

30 mins Process and techniques in determining new Individual Learning

technology
 Utilization of Value Chain in Discovering New Individual Learning
30 mins Technology

Individual Learning
30 mins Basis for Developing New Skills

Evaluation 15 mins Individual Activity

Accomplishment of LAP Test
Summary Mentoring, Group
5 mins
Wrap-up and Feedback Discussion

 CIM Operation Manual

 TTLM,
 Learning Guide
LO 2: Apply functions of technology to assist in solving organizational problems

Session Objectives At the end of this session the learners shall be able to –

 Testing of new or upgraded equipment is conducted according to

the specification manual.
 Features of new or upgraded equipment are and software applied
within the organization
 Features and functions of new or upgraded equipment is used for
solving organizational problems
 Sources of information is accessed and used relating to new or
upgraded equipment

Activities Nominal Contents Methods

Duration
15 mins Revision of previous Learning outcome and
Introduction Individual Learning
Introducing the new lesson.

Body Acquiring New or Upgraded Technology Skills and Individual Learning

20 mins
used to Enhance Learning

25 mins Identifying New or Upgraded Equipment and Individual Learning

Technology
Individual Learning
20 mins Classifying and Using New or Upgraded
Equipment and Technology
Individual Learning
25 mins Conducting Testing of New or Upgraded
Equipment and Technology
24 mins Appling Features of New or Upgraded
Equipment and Software
 54 mins Using Features and Functions of New or
Upgraded Equipment and Technology
Accessing and Using Sources of Information Relating
40 mins to New or Upgraded Equipment

20 mins Access and disseminating technical Individual Learning

documentation
Evaluation 15 mins Accomplishment of LAP Test Individual Activity

Summary Mentoring, Group

5 mins Wrap-up and Feedback
Discussion
 CIM Operation Manual
 TTLM,
 Learning Guide

LO 3: Evaluate new or upgraded technology performance

Session Objectives At the end of this session the learners shall be able to –

 New or upgraded equipment is evaluated for performance,

usability and against OHS standard
 Environmental considerations are determined from new or
upgraded equipment.
 Feedback is sought from users where appropriate.

Activities Nominal Contents Methods

Duration
15 mins Revision of previous Learning outcome and
Introduction Individual Learning
Introducing the new lesson.

20 mins Evaluating New or Upgraded Equipment Individual Learning

Body 25 mins Determining Environmental Considerations from Individual Learning

New or Upgraded Equipment/Technology
Seeking Feedback from Users and Beneficiaries of Individual Learning
20 mins New Technology / Equipment

Evaluation 15 mins Accomplishment of LAP Test Individual Activity

Summary Mentoring, Group
5 mins Wrap-up and Feedback
Discussion
 CIM Operation Manual
 TTLM,
 Learning Guide

Unit of Competence Establish Quality Standards

Module-6 Title Establishing Quality Standards

LO1
Establish quality standards
Session Objectives At the end of this session the learners shall be able to –

 Quality standard procedures for servicing works are developed and

agreed upon.
 Quality standard procedures are documented in accordance with
the organization policy.
 Standard procedures are introduced to organizational staff /
personnel.
 Standard procedures are revised / updated when necessary

Activities Nominal Contents Methods

Duration
15 mins Welcome, Objectives and Leveling of
Introduction Orientation
Expectations
Individual Learning
40 mins Introduction to Quality Assurance System (QAS)
Body
20 mins Individual Learning
Introduction to Quality Management System (QMS)
20 mins Individual Learning
Introduction to ISO and Its Relationship to QMS
 45 mins Establishing Organization’s Quality Standards and
System
Evaluation 15 mins Individual Activity
Accomplishment of LAP Test
Summary 5 mins Mentoring, Group
Wrap-up and Feedback Discussion
Resources  CIM Operation Manual
 TTLM,
 Learning Guide
LO2 Monitor implementation of quality

Session Objectives At the end of this session the learners shall be able to –

 Services delivered are insured to be checked against organization

quality standards and specifications
 Service delivered are insured to be evaluated using the appropriate
evaluation parameters and in accordance with organization
standards
 Causes of any identified faults are ensured to be identified and
corrective actions are taken in accordance with organization policies
and procedures

Activities Nominal Contents Methods

Duration
15 mins Revision of previous Learning outcome and
Introduction Individual Learning
Introducing the new lesson.

20 mins Maintenance of Quality Standards, System and Individual Learning

Performance
20 mins Monitoring and Adjusting Work Process to Individual Learning
Body Meet Quality Standards
Individual Learning
20 mins Leveling of Responsibility to Maintain Quality
Standards
20 mins Capacitating Staff to Meet Quality Standards Individual Learning
Requirements
25 mins Monitoring Implementation of Quality Standards
and Specifications
Evaluation 15 mins Individual Activity
Accomplishment of LAP Test
Summary Mentoring, Group
5 mins
Wrap-up and Feedback Discussion
Resources CIM Operation Manual

TTLM,

Learning Guide
LO3 Record Information

Session Objectives At the end of this session the learners shall be able to –

 Basic information on the quality performance is ensured to be

recorded in accordance with organization procedures
 Records of work quality are ensured to be maintained according
to the requirements of the organization

Activities Nominal Contents Methods

Duration
15 mins Revision of previous Learning outcome and
Introduction Individual Learning
Introducing the new lesson.

Body Ensuring basic information on the quality Individual Learning

40 mins performance

Individual Learning
25 mins Ensuring records of work quality

Evaluation 15 mins Individual Activity

Accomplishment of LAP Test
Summary Mentoring, Group
5 mins Discussion
Wrap-up and Feedback
Resources CIM Operation Manual

TTLM,

Learning Guide
LO4 Study causes of quality deviations

Session Objectives At the end of this session the learners shall be able to –
  Causes of deviations from final outputs or services are ensured to be
investigated and reported in accordance with organization
procedures
 Suitable preventive action is recommended based on organization
quality standards and identified causes of deviation from specified
quality standards of final service or output

Activities Nominal Contents Methods

Duration
15 mins Revision of previous Learning outcome and
Introduction Individual Learning
Introducing the new lesson.

40 mins Determining Quality Deviations and Its Causes Individual Learning

Body
40 mins Individual Learning
Addressing Quality Issues
Evaluation 15 mins Individual Activity
Accomplishment of LAP Test
Summary Mentoring, Group
5 mins
Wrap-up and Feedback Discussion

Resources CIM Operation Manual

TTLM,

Learning Guide
LO5 Complete documentation

Session Objectives At the end of this session the learners shall be able to –

 Information on quality and other indicators of service performance

is ensured to be recorded.
 All service processes and outcomes are ensured to be
recorded.

Activities Nominal Contents Methods

Duration
 15 mins Revision of previous Learning outcome and
Introduction Individual Learning
Introducing the new lesson.

Negotiation Techniques and Procedures Individual Learning

20 mins
Body
50 mins Individual Learning
Problem Solving and Decision Making Techniques
20 mins Individual Learning
Managing Quality Process and System
Evaluation 15 mins Individual Activity
Accomplishment of LAP Test
Summary Mentoring, Group
5 mins
Wrap-up and Feedback Discussion

Resources CIM Operation Manual

TTLM

Learning Guide

Unit of Competence Apply Quality Standards

Module-7 Title Applying Quality Standards

LO1 Assess own work

Session Objectives At the end of this session the learners shall be able to –

** Check completed work against workplace standards relevant to the

operations being undertaken.

** Demonstrate an understanding on how the work activities and

completed work relate to the next process and to the final appearance
of the activity.
** Identify and isolate faulty pieces or final products in accordance
with company policies and procedures.
** Record and report faults and any identified causes in accordance
with workplace procedures.

Activities Nominal Contents Methods

Duration
 15 mins Welcome, Objectives and Leveling of
Introduction Orientation
Expectations
15 mins Individual Learning
Introduction to the module
20 mins Checking complete work with workplace Individual Learning
standards
Body 20 mins Completing work activities Individual Learning

20 mins Indentifying and isolating final products with Individual Learning

company policies and procedures
20 mins Recording and reporting faults and causes Individual Learning

Evaluation 15 mins Individual Activity

Accomplishment of LAP Test
Summary 5 mins Mentoring, Group
Wrap-up and Feedback Discussion
Resources CIM Operation Manual

TTLM,

Learning Guide
LO2 Assess quality of received articles

Session Objectives At the end of this session the learners shall be able to –

** Check received materials, articles or final product against

workplace standards.

** Measure the materials, articles, or products using appropriate

measuring instruments in accordance with workplace procedures.

** Identify and correct the causes of any identified faults in

accordance with the workplace procedures.

Activities Nominal Contents Methods

Duration
15 mins Revision of previous Learning outcome and
Introduction Individual Learning
Introducing the new lesson.

20 mins Chatting materials articles and final Individual Learning

products with workplace procedures
Body
20 mins Measuring materials articles and products Individual Learning
with workplace procedures
20 mins Identifying and correcting actions Individual Learning
Evaluation 15 mins Individual Activity
Accomplishment of LAP Test
Summary 5 mins Mentoring, Group
Wrap-up and Feedback Discussion
Resources CIM Operation Manual

TTLM,

Learning Guide
LO3 Record Information

Session Objectives At the end of this session the learners shall be able to –

** Record basic information on the quality performance in accordance

with workplace.

** Maintain records of work quality according to the requirements of

the company.

Activities Nominal Contents Methods

Duration
15 mins Revision of previous Learning outcome and
Introduction Individual Learning
Introducing the new lesson.

20 mins Recording basic information in the quality Individual Learning

Body performance
20 mins Maintaining records of work quality Individual Learning

Evaluation 15 mins Individual Activity

Accomplishment of LAP Test
Summary 5 mins Mentoring, Group
Wrap-up and Feedback Discussion
Resources CIM Operation Manual

TTLM,

Learning Guide
LO4 Study causes of quality deviations

Session Objectives At the end of this session the learners shall be able to –

** Investigate and report causes of deviations from final products in

accordance with workplace procedures.

** Recommend suitable preventive action based on workplace

quality standards and identified causes of deviation from specified
quality standards of materials or final product
 Activities Nominal Contents Methods

Duration
15 mins Revision of previous Learning outcome and
Introduction Individual Learning
Introducing the new lesson.

20 mins Investigating and reporting causes of Individual Learning

Body devastations
20 mins Recommending suitable preventive actions Individual Learning
on workplace standards
Evaluation 15 mins Individual Activity
Accomplishment of LAP Test
Summary 5 mins Mentoring, Group
Wrap-up and Feedback Discussion
Resources CIM Operation Manual

TTLM,

Learning Guide
LO5 Complete documentation

Session Objectives At the end of this session the learners shall be able to –

** Record Information on quality and other indicators of production

performance.

** Record all production processes and outcomes.

Activities Nominal Contents Methods

Duration
15 mins Revision of previous Learning outcome and
Introduction Individual Learning
Introducing the new lesson.

20 mins Recording information on quality and other Individual Learning

Body indictors of production performance
20 mins Recording all production processes and Individual Learning
outcomes
Evaluation 15 mins Individual Activity
Accomplishment of LAP Test
Summary 5 mins Mentoring, Group
Wrap-up and Feedback Discussion
Resources CIM Operation Manual

TTLM,

Learning Guide