2022 Ford F-350 Super Duty

Electrical Systems & Components / Accessories & Equipment / Anti-Theft Systems /

HANDLES, LOCKS, LATCHES AND ENTRY SYSTEMS

DESCRIPTION AND OPERATION

Handles, Locks, Latches and Entry Systems - Component Location

Item Description

1 BCM

2 RTM

3 PATS rear antenna

4 Door handle antennas (exterior front door handles)

Handles, Locks, Latches and Entry Systems - Overview

Overview
The power door lock/unlock feature locks or unlocks the doors upon a customer request from a door lock control switch, the keyless entry
keypad (if equipped), the passive entry system (if equipped) or a valid programmed RKE transmitter (if present).
The tailgate comes equipped with a manual locking latch, a power locking tailgate or an electronic tailgate latch release.
If equipped, the passive entry feature automatically locks or unlocks the doors, or releases the tailgate latch.
If equipped, the RKE transmitter provides a button for the remote start feature.

Handles, Locks, Latches and Entry Systems - System Operation and Component Description

System Diagram

Network Message Chart

BCM Network Input Messages

Broadcast Message Originating Message Purpose

Module

Vehicle speed PCM The BCM uses the vehicle speed data for the autolock and auto-unlock features.

Door lock switch DDM/ PDM Provides the BCM with lock/unlock requests based on the input from the door lock
status control switch.

IPC Module Network Input Messages

 Broadcast Message Originating Message Purpose
Module

Message center feature IPC Provides the BCM configuration settings selected by the driver of the vehicle,
configuration such as autolock and auto-unlock settings.

Power Door Locks

The BCM controls the door locks using field-effect transistors (FET)'s (driver door unlock/passenger doors unlock/all doors lock). When not
energized, ground is provided on both circuits to the door lock actuators within the latches. When unlock function is requested, voltage is
provided to one side of the door lock actuator to unlock the door(s). When the lock function is requested, the polarity is reversed and the
door lock actuators lock the doors.
The DDM and PDM send voltage signals to the door lock control switches. When a door lock control switch is pressed, the voltage signal is
routed to ground, indicating a request to lock/unlock the doors. When the DDM or PDM detects a lock or unlock request, a message is sent
over the CAN to the BCM to lock or unlock the doors.
In the event of a power door lock failure, the doors can be individually locked through the manual door lock.
Based on input from the door lock control switches, the keyless entry keypad (if equipped), the passive entry system (if equipped) and the
RKE transmitter, the BCM unlocks the driver door, unlocks all the doors or locks all the doors.
Switch Inhibit Feature
The switch inhibit feature prevents unauthorized access to the vehicle from the door lock control switches. The BCM disables the function
of both door lock control switches 20 seconds after the vehicle is electronically locked. If any of these switches are activated while they are
inhibited, a chime sounds and a message is displayed in the message center to indicate the switches are inhibited. The BCM enables the
function of these switches when the vehicle is electronically unlocked.
This feature can be configured on/off through the message center.
Power Door Locking Feedback
The exterior lamps and horn provide visual and audible feedback when unlocking and locking the doors under certain circumstances. Refer
to the following table:

Action Status of Status of Visual/Audible Feedback

Door(s) Hood

Press the lock button on the door lock Open Closed A short flash of the turn signals after all the doors are
control switch closed.

Press 7/8 and 9/0 on the keyless entry Closed Closed A short flash of the turn signals.
keypad

Press the unlock button on a RKE Closed Closed A long flash of the turn signals.
transmitter

Press the lock button on a RKE Closed Closed A short flash of the turn signals.
transmitter

Press the lock button on a RKE Open Closed A short flash of the turn signals after all the doors are
transmitter closed.

Press the lock button on a RKE Closed Open A short flash of the turn signals after the hood is
transmitter closed.

Press the lock button on a RKE Closed Closed The horn chirps twice and the turn signals flash twice.
transmitter twice within 3 seconds

Press the lock button on a RKE Open Closed The horn immediately chirps twice and the turn
transmitter twice within 3 seconds signals flash twice after all the doors are closed.

Press the lock button on a RKE Closed Open The horn immediately chirps twice and the turn
transmitter twice within 3 seconds signals flash twice after the hood is closed.

There is also feedback provided by the vehicle to the key for the remote start feature. For additional information regarding the remote start
feedback, refer to the Owner's Literature.

Power Locking Tailgate

The power locking tailgate feature operates in conjunction with the front passenger power door lock.
When the front passenger door is electronically locked or unlocked, the tailgate is also locked or unlocked.

Tailgate Latch Release

The tailgate latch can be released using:
• the tailgate release switch.
• a valid programmed RKE transmitter.
• a valid programmed passive key.

The BCM sends a voltage signal to the tailgate release switches. The signal circuit is spliced and goes to both switches (front and rear).
When either tailgate release switch is pressed, the voltage signal is routed to ground, indicating a request to release the tailgate latch.
When using a valid programmed RKE transmitter, press the tailgate release button twice within 3 seconds to release the tailgate latch. If
the vehicle speed is 5 km/h (3.1 mph) or less, the BCM provides voltage to the tailgate latch actuator.
The tailgate latch can also be released using a valid programmed passive key. Refer to Tailgate Passive Entry in this article for information
on the passive entry feature.

Keyless Entry Keypad

The BCM sends voltage signals on 3 separate circuits to the keyless entry keypad. When an individual keypad button is pressed, an
individual or combination of the input circuits is routed to ground. Based on these inputs, the BCM determines which button was pressed.
When a valid code is received, the BCM locks/unlocks the doors.
When a keypad button is pressed, the buttons illuminate. The keypad illumination turns off after 5 seconds have elapsed since the last
button press. The keypad also illuminates any time the illuminated entry feature is active.
The keyless entry keypad can be used to:
• unlock the driver door.
• unlock all the doors (and the tailgate).
• lock all the doors (and the tailgate).
• program/erase up to 5 user codes.

Locking the Doors with the Keyless Entry Keypad

It is not necessary to enter the factory set or personal code prior to locking all doors. To lock all doors, press the 7/8 and 9/0 buttons at the
same time for approximately 0.5 second. The locking function is disabled when the driver door is open.
Unlocking the Doors with the Keyless Entry Keypad

NOTE: Vehicles equipped with passive entry come from the factory set with the 2-stage unlock feature disabled (all doors unlock
when the factory keycode is entered).

To unlock the driver door, enter either the factory set code or a personal code (each digit must be pressed within 5 seconds of the prior
digit). The illuminated entry feature activates unless disabled.
If the 2-stage unlock is enabled, enter the factory set code or a personal code (driver door unlocks) and then touch the 3/4 button within 5
seconds to unlock all doors. This feature can be changed to a 1-stage unlock using the message center settings.
Anti-Scan Feature
To provide added security, the keypad is disabled for 1 minute after 36 button presses without a valid entry code being entered. The
keypad flashes during this 1 minute mode with all functionality disabled except for 7/8 and 9/0 still being allowed to lock the vehicle.
Anti-scan turns off after 1 minute of keypad inactivity, the unlock button is pressed on a valid programmed RKE transmitter, a passive entry
feature is used, or the ignition is turned on.
Factory Keycode Retrieval
The factory keycode for the keyless entry keypad can be retrieved from a label on the BCM, a wallet card in the Owner's Literature, using a
diagnostic scan tool, or by using 2 valid programmed keys.
To retrieve the factory keycode using 2 valid programmed keys, carry out the following steps within 10 seconds:
• Place the first valid programmed key into the ignition lock cylinder or backup starting location and turn the ignition on.
• Turn the ignition off and remove the first valid programmed key.
• Place the second valid programmed key into the ignition lock cylinder or backup location and turn the ignition on.

NOTE: Any warning messages that may be present are displayed in the message center prior to the keycode being displayed.
The factory keycode displays momentarily in the message center.

RKE
RKE
The RKE feature is controlled by the BCM. When a button is pressed, the Transmitter Identification Code (TIC) and RKE command is
received by the RTM. The RTM interprets the information and sends a message to the BCM over a LIN circuit, and when the network is
awake over the CAN. If the BCM detects a valid programmed key, it carries out the command by controlling the door locks, releasing the
tailgate latch or activating the horn or turn signals as required.
The RKE system can be used to:
• unlock the driver door.
• unlock all doors (and the tailgate).
• lock all doors (and the tailgate).
• release the tailgate latch (tailgate release button must be pressed twice within 3 seconds) (if equipped).
• arm/disarm the perimeter alarm.
• activate/deactivate the panic alarm.
• remotely start the vehicle.
• configure the staged lock programming (2-stage unlock or global unlock).

The RKE transmitters have a normal operating range of 30m (98 ft) in an open air, no obstruction environment.
The RKE transmitters and the BCM also utilize a rolling code to prevent the code from being captured by a code grabber. The system
advances the counter in the RKE transmitter and the BCM every time a RKE transmitter button is pressed.
The message center displays Key Battery Low Replace Soon when the battery in the key needs to be replaced.
RKE Transmitter Unlock
The RKE feature provides a staged process for unlocking the doors. Upon receipt of the first request for unlocking the doors, the RKE
feature unlocks only the driver door. If another unlock request is received within 3 seconds of the first, all the doors and the tailgate are
unlocked. This feature can be disabled so that all the doors unlock on the first press of the unlock button (global unlock) using the message
center settings.
Vehicles not equipped with push-button start come from the factory set with the 2-stage unlock feature enabled (2 unlock presses to unlock
all doors).
Vehicles equipped with push button start come from the factory set with the 2-stage unlock feature disabled (single press unlocks all
doors).
RKE Transmitter Lock
The RKE feature requests all of the doors and tailgate lock when the lock button is pressed.
RKE Transmitter Tailgate Latch Release
The RKE transmitter provides a tailgate release function. The tailgate release button must be pressed twice within 3 seconds for the
tailgate latch to release.
Panic Alarm (if equipped)
The panic alarm feature provides audible and visual alarms which are evident from the exterior of the vehicle. When the panic alarm button
is initially pressed, the panic alarm feature requests the turn signals flash and the horn sounds for up to 3 minutes or until deactivation. The
flashing of the outputs occurs simultaneously.
The panic alarm can only be activated when the ignition is off. This feature is disabled at all other times. Deactivation of an active panic
alarm is accomplished when:
• a second press of the RKE transmitter panic button is detected.
• the ignition status changes from off.
• a period of 2 minutes and 45 seconds have elapsed since the initial activation.

Remote Start
The factory-installed remote start allows the vehicle to be remotely started from outside the vehicle. There is a 2- way communication
between the passive key and the vehicle to provide the remote start status of the vehicle. The passive key contains a green and a red LED
to indicate the remote start status.

LED Status

Blinking green Waiting for status update from vehicle

Blinking red Remote start/stop failed

 LED Status

Solid green Remote start or extension successful

Solid red Remote stop successful (engine off)

To remotely start the vehicle, press the lock button once and then the remote start button twice within 3 seconds of each other. The vehicle
should remotely start and the LED on the passive key should be lit solid green.
The vehicle does not remote start if any of the following conditions are present:
• The feature is disabled using the message center settings.
• The hood is not closed.
• The vehicle is not in PARK.
• A powertrain system DTC is present, illuminating the service engine soon indicator.
• The ignition is on.
• The alarm system is triggered.
• The vehicle battery voltage is low.

For additional information regarding the remote start system, refer to the Owner's Literature.

Autolock
The autolock feature locks all of the doors after all of the following have occurred:
• All the doors are closed.
• The ignition is on.
• The vehicle is shifted into any gear to put the vehicle in motion.
• The vehicle attains a speed greater than 20 km/h (12.4 mph).

The auto lock feature activates again during the same ignition cycle when all of the following have occurred:
• The vehicle speed is reduced to less than 15 km/h (9.3 mph).
• A door is opened and then closed.
• The vehicle attains a speed greater than 20 km/h (12.4 mph).

The autolock feature can be enabled/disabled using the message center controls, if equipped.

Auto-Unlock

NOTE: The doors do not auto-unlock if the vehicle has been electronically locked before the driver door is unlocked.

The auto-unlock feature unlocks all of the doors when all of the following conditions have been met:
• All the doors are closed and locked.
• The ignition was on.
• The vehicle was shifted out of park and a speed greater than 20 km/h (12.4 mph) was achieved.
• The vehicle has come to a stop.
• The ignition transitions to accessory or off and, within 10 minutes, the driver door is opened.

The auto-unlock feature can be enabled/disabled using the message center controls, if equipped.

Smart Unlock (without push button start)

The smart unlock feature prevents the doors from electronically locking with the key in the ignition lock cylinder. When the BCM receives a
lock command from a door lock control switch and the key is detected in the ignition lock cylinder with one of the front doors open, the
BCM commands the doors to unlock.
To override the smart unlock feature and intentionally lock the doors with the key in the ignition lock cylinder, close all doors and lock the
vehicle by pressing the lock button on another valid programmed IKT, or with another key using the driver door lock cylinder.

Smart Unlock (with push button start)

The smart unlock feature prevents the vehicle from electronically locking when a passive key is left inside the vehicle. When the doors are
electronically locked while a door is ajar and then closed, the interior of the vehicle is scanned for a passive key. If a valid programmed
passive key is detected inside the vehicle, the BCM unlocks the doors and chirps the horn twice.
To override the smart unlock feature, lock the doors using the keyless entry keypad, the door lock cylinder or another valid programmed
passive key.

Passive Entry
The passive entry feature unlocks or locks the doors or releases the tailgate latch without having to use a mechanical key blade or the RKE
transmitter feature.
When the BCM detects a lock or unlock sensor is touched on an exterior door handle, or the tailgate release button is pressed, it activates
the low frequency antenna in the corresponding exterior door handle or inside the tailgate. The low frequency antenna sends out a signal
to activate the passive key. The passive key then responds by sending a high frequency signal back to the RTM. The RTM interprets the
high frequency signal from the passive key and sends the information to the BCM. If the BCM detects a valid programmed passive key, the
BCM either unlocks the driver door, unlocks or locks all doors, or releases the tailgate latch.
Door Passive Entry
With a valid programmed passive key within 1 m (3.28 ft) outside a door, touch the lock or unlock sensor on the exterior door handle. The
doors lock or unlock depending upon which sensor was touched on the handle. The unlock button is located on the inside of the handle
and the lock button is located on the outside top face of the handle.
The driver front door passive entry feature either unlocks the driver door (if 2-staged unlock is enabled) or all four doors (if 2-staged unlock
is disabled). The passive entry feature always locks all the doors when the lock button is touched.
The passenger door passive entry feature always locks or unlocks all the doors.
Tailgate Passive Entry
With a valid programmed passive key within 1 m (3.28 ft) outside the tailgate, press the tailgate release button on the underside of the
tailgate handle to release the tailgate latch.

Component Description
Door Lock Control Switches
The door lock control switches are double pole, single throw switches. The DDM and PDM provide the voltage signals to the corresponding
door lock control switch for the lock and unlock requests. When a switch is pressed to lock or unlock, the corresponding input circuit is
routed to ground, indicating a request to lock or unlock the doors.
Door Latches
The door latches are sealed units and contain the door lock actuator and the door ajar switch. The door lock actuators operate in 2
directions, depending on the polarity of the voltage. The door latches can be lubricated, if needed.
Door Lock Actuators
The door lock actuators are mounted to the door latches. The door lock actuators operate in 2 directions, depending on the polarity of the
voltage.
Tailgate Release Switch
The tailgate release switch is a momentary contact switch. When the tailgate release switch is pressed, a voltage signal from the BCM is
routed to ground indicating a request to release the tailgate latch.
Tailgate Lock Actuator
The tailgate lock actuator locks and unlocks the tailgate. It operates in 2 directions, depending on the polarity of the voltage.
Tailgate Latch Actuator
The tailgate latch actuator releases the tailgate latches when actuated.
Keyless Entry Keypad
When a button is pressed on the keypad, it provides a ground signal to the corresponding voltage reference circuit(s) to the BCM.
DDM or PDM
The DDM and the PDM monitor the door lock control switches and control the operation of the power windows and the power mirrors. They
communicate with each other and the BCM over the CAN.
The DDM and PDM require PMI when replaced.
IKT
The IKT incorporates both the PATS functions and the RKE transmitter functions in a single device
During key programming procedures, the PATS and RKE transmitter Identification (ID) of an IKT are both programmed. A maximum of 8
keys can be programmed.
Passive Key
The passive key incorporates both the PATS and RKE transmitter functions in a single device.
During key programming procedures, the PATS and RKE transmitter Identification (ID) of a passive key are both programmed. A maximum
of 4 passive keys can be programmed.
The passive key also contains a removable key blade that unlocks the driver door in the event of an electrical failure (such as a drained
battery). The passive key requires 2 batteries. They should always be replaced as a set. For battery replacement instructions, refer to the
Owner's Literature.
To start the vehicle in the event of a passive key battery failure, place the passive key in the backup starting location. Refer to: Passive
Anti-Theft System (PATS) - System Operation and Component Description .
Exterior Door Handles
The exterior front door handles contain a keyless entry antenna and capacitive touch sensor(s). The antennas and lock/unlock sensors are
wired to the BCM. When activated, the antenna transmits a low frequency signal to activate a passive key.
The rear door handles are not equipped with antennas or lock/unlock sensors.
Keyless Entry Rear Antenna
The keyless entry rear antenna is wired to the BCM. When activated, it transmits a low frequency signal to activate a passive key.
RTM
The RTM communicates all RKE and passive key information to the BCM over a LIN-based circuit whether or not the CAN is active. The
RTM is a receiving antenna that receives the high frequency signals from Integrated Keyhead Transmitters (IKTs) and passive keys.
The RTM requires PMI when replaced.
BCM
The BCM is the primary module in control of the power door lock system. It is responsible for locking/unlocking the doors. The BCM
receives inputs for the door lock control switches, passive keys and RKE commands over the CAN.
The BCM requires PMI when replaced and at least 2 keys programmed to it. Additionally, the Parameter Reset procedure must be carried
out.

DIAGNOSIS AND TESTING

Locks, Latches and Entry Systems

DTC Charts
DTC Charts
Diagnostics in this repair information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to:
Diagnostic Methods .
BCMDTC Chart

DTC Description Action

B10AB:00 Remote Keyless Entry Synchronization: No Sub GO to Pinpoint Test R

Type Information

B10C6:01 Exterior Trunk Antenna: General Electrical Failure GO to Pinpoint Test W

B1218:00 Transmitter Identification Code: No Sub Type GO to Pinpoint Test R

Information

B121A:11 Keypad Illumination Output: Circuit Short To If the keyless keypad illumination is
Ground inoperative, GO to Pinpoint Test P

If the keyless keypad illumination is always

on, GO to Pinpoint Test Q

B121A:15 Keypad Illumination Output: Circuit Short To GO to Pinpoint Test P

Battery or Open

B121B:01 Keypad Input Switch: General Electrical Failure GO to Pinpoint Test O

B1336:01 Left Front Door External Antenna: General GO to Pinpoint Test V

Electrical Failure

B1337:01 Right Front Door External Antenna: General GO to Pinpoint Test V

Electrical Failure

B1381:11 Left Front Door Handle Proximity Sensor: Circuit GO to Pinpoint Test V
Short To Ground
 DTC Description Action

B1381:15 Left Front Door Handle Proximity Sensor: Circuit GO to Pinpoint Test V
Short To Battery or Open

B1381:29 Left Front Door Handle Proximity Sensor: Signal GO to Pinpoint Test V
Invalid

B1382:11 Right Front Door Handle Proximity Sensor: GO to Pinpoint Test V

Circuit Short To Ground

B1382:15 Right Front Door Handle Proximity Sensor: GO to Pinpoint Test V

Circuit Short To Battery or Open

B1382:29 Right Front Door Handle Proximity Sensor: Signal GO to Pinpoint Test V
Invalid

B1584:11 Decklid/Liftglass Release Output: Circuit Short To GO to Pinpoint Test N

Ground

B1584:12 Decklid/Liftglass Release Output: Circuit Short To GO to Pinpoint Test N

Battery

B1584:13 Decklid/Liftglass Release Output: Circuit Open GO to Pinpoint Test N

B1585:11 Central Lock Output: Circuit Short To Ground GO to Pinpoint Test J

B1585:12 Central Lock Output: Circuit Short To Battery GO to Pinpoint Test J

B1585:13 Central Lock Output: Circuit Open GO to Pinpoint Test J

B1586:11 Central Unlock Output: Circuit Short To Ground GO to Pinpoint Test J

B1586:12 Central Unlock Output: Circuit Short To Battery GO to Pinpoint Test J

B1586:13 Central Unlock Output: Circuit Open GO to Pinpoint Test J

B1587:11 Driver Door Unlock Output: Circuit Short To GO to Pinpoint Test J

Ground

B1587:12 Driver Door Unlock Output: Circuit Short To GO to Pinpoint Test J

Battery

B1587:13 Driver Door Unlock Output: Circuit Open GO to Pinpoint Test J

C1017:11 Boot/Trunk Primary Switch: Circuit Short To GO to Pinpoint Test N

Ground

U0258:87 Lost Communication With Radio Transceiver: GO to Pinpoint Test X

Missing Message

All other Diagnostic Trouble - REFER to: Body Control Module (BCM) .
Codes (DTCs)

Diagnostics in this repair information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to:
Diagnostic Methods .
RTMDTC Chart

DTC Description Action

U1A00:00 Private Communication Network: No Sub Type GO to Pinpoint Test X

Information
 DTC Description Action

All other Diagnostic Trouble - REFER to: Tire Pressure Monitoring

Codes (DTCs) System (TPMS) .

Diagnostics in this repair information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to:
Diagnostic Methods .
DDMDTC Chart

DTC Description Action

B1088:83 LIN Bus "B": Value of Signal REFER to: Glass, Frames and Mechanisms .
Protection Calculation Incorrect

B1088:87 LIN Bus "B": Missing Message REFER to: Glass, Frames and Mechanisms .

B108F:23 Cabin Lock/Unlock Switch: GO to Pinpoint Test K

Signal Stuck Low

B1165:11 Left Front Puddle Lamp Output: REFER to: Interior Lighting .
Circuit Short To Ground

B1165:15 Left Front Puddle Lamp Output: REFER to: Interior Lighting .
Circuit Short To Battery or Open

B1189:29 Front Window Position Sensor: REFER to: Glass, Frames and Mechanisms .
Signal Invalid

B118C:11 Left Blind Spot Warning REFER to: Blind Spot Information System .
Indicator: Circuit Short To
Ground

B118C:15 Left Blind Spot Warning REFER to: Blind Spot Information System .
Indicator: Circuit Short To
Battery or Open

B11F6:11 Driver Folding Mirror Motor: REFER to: Rear View Mirrors .
Circuit Short To Ground

B11F6:15 Driver Folding Mirror Motor: REFER to: Rear View Mirrors .
Circuit Short To Battery or Open

B12C5:71 Front Window Lifter Motor Up REFER to: Glass, Frames and Mechanisms .
Relay: Actuator Stuck

B12C8:71 Front Window Lifter Motor REFER to: Glass, Frames and Mechanisms .
Down Relay: Actuator Stuck

B13F1:4B Driver Power Window Motor: REFER to: Glass, Frames and Mechanisms .
Over Temperature

B1C03:23 Memory #1 Switch: Signal REFER to: Front Seats .

Stuck Low

B1C04:23 Memory #2 Switch: Signal REFER to: Front Seats .

Stuck Low

B1C05:23 Memory #3 Switch: Signal REFER to: Front Seats .

Stuck Low

B1C09:11 Driver Left/Right Mirror Motor: REFER to: Rear View Mirrors .
Circuit Short To Ground
DTC Description Action

B1C09:15 Driver Left/Right Mirror Motor: REFER to: Rear View Mirrors .
Circuit Short To Battery or Open

B1C10:11 Driver Up/Down Mirror Motor: REFER to: Rear View Mirrors .
Circuit Short To Ground

B1C10:15 Driver Up/Down Mirror Motor: REFER to: Rear View Mirrors .
Circuit Short To Battery or Open

B1C13:11 Driver Up/Down Mirror Motor REFER to: Rear View Mirrors .
Feedback: Circuit Short To
Ground

B1C13:15 Driver Up/Down Mirror Motor REFER to: Rear View Mirrors .
Feedback: Circuit Short To
Battery or Open

B1C14:11 Driver Left/Right Mirror Motor REFER to: Rear View Mirrors .
Feedback: Circuit Short To
Ground

B1C14:15 Driver Left/Right Mirror Motor REFER to: Rear View Mirrors .
Feedback: Circuit Short To
Battery or Open

B1D06:11 Left Turn Indicator: Circuit Short REFER to: Turn Signal and Hazard Lamps .
To Ground

C1B14:11 Sensor Supply Voltage A: REFER to: Glass, Frames and Mechanisms .
Circuit Short To Ground

C1B14:15 Sensor Supply Voltage A: REFER to: Glass, Frames and Mechanisms .
Circuit Short To Battery or Open

C1B15:11 Sensor Supply Voltage B: REFER to: Rear View Mirrors .

Circuit Short To Ground

C1B15:15 Sensor Supply Voltage B: REFER to: Rear View Mirrors .

Circuit Short To Battery or Open

U0010:00 Medium Speed CAN The module was unable to communicate on the network at a point in time. The
Communication Bus: No Sub fault is not currently present (the module had to communicate with the scan tool
Type Information to report this DTC). VERIFY the continuity of the connectors and wiring. Refer to
MODULE COMMUNICATIONS NETWORK for schematic and connector
information.

U0140:00 Lost Communication With Body GO to Pinpoint Test Y

Control Module: No Sub Type
Information

U0208:00 Lost Communication With "Seat GO to Pinpoint Test Z

Control Module A": No Sub
Type Information

U0232:00 Lost Communication With Side GO to Pinpoint Test AA

Obstacle Detection Control
Module - Left: No Sub Type
Information

U0300:00 Internal Control Module CLEAR the Diagnostic Trouble Codes (DTCs) and REPEAT the self-test. If the
Software Incompatibility: No DTC is retrieved again, INSTALL a new DDM. REFER to: Driver Door Module
Sub Type Information (DDM) .
 DTC Description Action

U0300:4A Internal Control Module CARRY OUT the PMI using as-built data. CLEAR the Diagnostic Trouble Codes
Software Incompatibility: (DTCs) and REPEAT the self-test. If the DTC returns, INSTALL a new DDM.
Incorrect Component Installed REFER to: Driver Door Module (DDM) .

U0422:00 Invalid Data Received From RETRIEVE and REPAIR all non-network Diagnostic Trouble Codes (DTCs) from
Body Control Module: No Sub the BCM. REFER to: Body Control Module (BCM) .
Type Information

U0509:00 Invalid Data Received From RETRIEVE and REPAIR all non-network Diagnostic Trouble Codes (DTCs) from
"Seat Control Module A": No the DSM. REFER to: Front Seats .
Sub Type Information

U2010:00 Switch Illumination: No Sub REFER to: Instrument Panel and Interior Switches Illumination .
Type Information

U2013:24 Switch Pack: Signal Stuck High REFER to: Glass, Frames and Mechanisms .

U2014:00 Control Module Hardware: No INSTALL a new DDM. REFER to: Driver Door Module (DDM) .
Sub Type Information

U2100:00 Initial Configuration Not PERFORM the PMI using as-built data. CLEAR the Diagnostic Trouble Codes
Complete: No Sub Type (DTCs) and REPEAT the self-test. If the DTC returns, INSTALL a new DDM.
Information REFER to: Driver Door Module (DDM) .

U3000:04 Control Module: System INSTALL a new DDM. REFER to: Driver Door Module (DDM) .
Internal Failure

Diagnostics in this repair information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to:
Diagnostic Methods .
PDMDTC Chart

DTC Description Action

B108F:23 Cabin Lock/Unlock Switch: GO to Pinpoint Test K

Signal Stuck Low

B1166:11 Right Front Puddle Lamp REFER to: Interior Lighting .

Output: Circuit Short To Ground

B1166:15 Right Front Puddle Lamp REFER to: Interior Lighting .

Output: Circuit Short To Battery
or Open

B1189:29 Front Window Position Sensor: REFER to: Glass, Frames and Mechanisms .
Signal Invalid

B118D:11 Right Blind Spot Warning REFER to: Blind Spot Information System .
Indicator: Circuit Short To
Ground

B118D:15 Right Blind Spot Warning REFER to: Blind Spot Information System .
Indicator: Circuit Short To
Battery or Open

B11F7:11 Passenger Folding Mirror REFER to: Rear View Mirrors .

Motor: Circuit Short To Ground

B11F7:15 Passenger Folding Mirror REFER to: Rear View Mirrors .

Motor: Circuit Short To Battery
or Open
DTC Description Action

B12C5:71 Front Window Lifter Motor Up REFER to: Glass, Frames and Mechanisms .
Relay: Actuator Stuck

B12C8:71 Front Window Lifter Motor REFER to: Glass, Frames and Mechanisms .
Down Relay: Actuator Stuck

B13F2:4B Passenger Power Window REFER to: Glass, Frames and Mechanisms .
Motor: Over Temperature

B1C11:11 Passenger Left/Right Mirror REFER to: Rear View Mirrors .

Motor: Circuit Short To Ground

B1C11:15 Passenger Left/Right Mirror REFER to: Rear View Mirrors .

Motor: Circuit Short To Battery
or Open

B1C12:11 Passenger Up/Down Mirror REFER to: Rear View Mirrors .

Motor: Circuit Short To Ground

B1C12:15 Passenger Up/Down Mirror REFER to: Rear View Mirrors .

Motor: Circuit Short To Battery
or Open

B1C15:11 Passenger Up/Down Mirror REFER to: Rear View Mirrors .

Motor Feedback: Circuit Short
To Ground

B1C15:15 Passenger Up/Down Mirror REFER to: Rear View Mirrors .

Motor Feedback: Circuit Short
To Battery or Open

B1C16:11 Passenger Left/Right Mirror REFER to: Rear View Mirrors .

Motor Feedback: Circuit Short
To Ground

B1C16:15 Passenger Left/Right Mirror REFER to: Rear View Mirrors .

Motor Feedback: Circuit Short
To Battery or Open

B1D07:11 Right Turn Indicator: Circuit REFER to: Turn Signal and Hazard Lamps .
Short To Ground

C1B14:11 Sensor Supply Voltage A: REFER to: Glass, Frames and Mechanisms .
Circuit Short To Ground

C1B14:15 Sensor Supply Voltage A: REFER to: Glass, Frames and Mechanisms .
Circuit Short To Battery or Open

C1B15:11 Sensor Supply Voltage B: REFER to: Rear View Mirrors .

Circuit Short To Ground

C1B15:15 Sensor Supply Voltage B: REFER to: Rear View Mirrors .

Circuit Short To Battery or Open

U0010:00 Medium Speed CAN The module was unable to communicate on the network at a point in time. The
Communication Bus: No Sub fault is not currently present (the module had to communicate with the scan tool
Type Information to report this DTC). VERIFY the continuity of the connectors and wiring. Refer to
MODULE COMMUNICATIONS NETWORK for schematic and connector
information.
 DTC Description Action

U0140:00 Lost Communication With Body GO to Pinpoint Test Y

Control Module: No Sub Type
Information

U0208:00 Lost Communication With "Seat GO to Pinpoint Test Z

Control Module A": No Sub
Type Information

U0233:00 Lost Communication With Side GO to Pinpoint Test AB

Obstacle Detection Control
Module - Right: No Sub Type
Information

U0300:00 Internal Control Module CLEAR the Diagnostic Trouble Codes (DTCs) and REPEAT the self-test. If the
Software Incompatibility: No DTC is retrieved again, INSTALL a new PDM. REFER to: Passenger Door
Sub Type Information Module (PDM) .

U0300:4A Internal Control Module PERFORM the PMI using as-built data. CLEAR the Diagnostic Trouble Codes
Software Incompatibility: (DTCs) and REPEAT the self-test. If the DTC returns, INSTALL a new PDM.
Incorrect Component Installed REFER to: Passenger Door Module (PDM) .

U0422:00 Invalid Data Received From RETRIEVE and REPAIR all non-network Diagnostic Trouble Codes (DTCs) from
Body Control Module: No Sub the BCM. REFER to: Body Control Module (BCM) .
Type Information

U0509:00 Invalid Data Received From RETRIEVE and REPAIR all non-network Diagnostic Trouble Codes (DTCs) from
"Seat Control Module A": No the DSM. REFER to: Front Seats .
Sub Type Information

U2002:24 Switch: Signal Stuck High REFER to: Glass, Frames and Mechanisms .

U2010:00 Switch Illumination: No Sub REFER to: Instrument Panel and Interior Switches Illumination .
Type Information

U2014:00 Control Module Hardware: No CLEAR the Diagnostic Trouble Codes (DTCs) and REPEAT the self-test. If the
Sub Type Information DTC returns, INSTALL a new PDM. REFER to: Passenger Door Module (PDM) .

U2100:00 Initial Configuration Not PERFORM the PMI using as-built data. CLEAR the Diagnostic Trouble Codes
Complete: No Sub Type (DTCs) and REPEAT the self-test. If the DTC returns, INSTALL a new PDM.
Information REFER to: Passenger Door Module (PDM) .

U3000:04 Control Module: System Internal CLEAR the Diagnostic Trouble Codes (DTCs) and REPEAT the self-test. If the
Failure DTC returns, INSTALL a new PDM. REFER to: Passenger Door Module (PDM) .

Diagnostics in this repair information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to:
Diagnostic Methods .
PCMDTC Chart

DTC Description Action

P1594 Forced Engine Shutdown - Remote Start System GO to Pinpoint Test AC

Fault, No Unattended Vehicle Timeout

P1595 Forced Engine Shutdown - Remote Start System GO to Pinpoint Test AC

Fault, Transmission Range Not In Park Position

All other Diagnostic - REFER to the PCMDTC Chart in the

Trouble Codes (DTCs) appropriate Electronic Engine Controls
Article

Symptom Charts
Symptom Chart: Handles, Locks, Latches and Entry Systems - Mechanical
Diagnostics in this repair information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to:
Diagnostic Methods .

Condition Possible Sources Actions

Hard to open or close a door from either Refer to the Pinpoint GO to Pinpoint Test A
door handle Test

A door is difficult or does not open from Refer to the Pinpoint GO to Pinpoint Test B
the exterior door handle Test

A door is difficult or does not open from Refer to the Pinpoint GO to Pinpoint Test C
the interior door handle Test

The exterior door release handle sticks Refer to the Pinpoint GO to Pinpoint Test D
Test

The interior door release handle sticks Refer to the Pinpoint GO to Pinpoint Test E
Test

The manual interior lock rod inoperative Lock rod grommet CHECK the lock rod grommet for misalignment. REPAIR as
does not lock/unlock the door latch misalignment necessary.

Bent or binding lock OPERATE the door lock rod manually while observing the
rod door lock rod for any binding or if the rod is bent.

Door latch If the rod is bent or damaged, REPAIR as necessary.

If the rod is OK, INSTALL a new door latch. REFER to:

Front Door Latch. REFER to: Rear Door Latch - Crew Cab.

Squeak-rattle-chucking noise from door Refer to the Pinpoint GO to Pinpoint Test F

Test

The manual door lock cylinder is Refer to the Pinpoint GO to Pinpoint Test G
inoperative Test

The ignition lock cylinder cannot be Refer to the Pinpoint REFER to: Steering Wheel and Column Electrical
returned to OFF Test Components .

The ignition lock cylinder is difficult to Refer to the Pinpoint GO to Pinpoint Test H
turn Test

The key is hard to insert into the ignition Refer to the Pinpoint GO to Pinpoint Test H
lock cylinder Test

Symptom Chart: Handles, Locks, Latches and Entry Systems - Electrical

Diagnostics in this repair information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to:
Diagnostic Methods .

Condition Possible Sources Actions

All door locks are inoperative Refer to the Pinpoint GO to Pinpoint Test I
Test

A single or more than one door Refer to the Pinpoint GO to Pinpoint Test J
lock is inoperative Test

The door locks operate only Refer to the Pinpoint GO to Pinpoint Test K
one way Test

All door locks are inoperative Refer to the Pinpoint GO to Pinpoint Test L
from one door lock control Test
switch

The tailgate lock is inoperative Refer to the Pinpoint GO to Pinpoint Test M

Test
 Condition Possible Sources Actions

The tailgate latch release is Refer to the Pinpoint GO to Pinpoint Test N

inoperative Test

The doors do not lock or unlock Refer to the Pinpoint GO to Pinpoint Test O
using the keyless entry keypad Test

The keyless entry keypad Refer to the Pinpoint GO to Pinpoint Test P

illumination is inoperative Test

The keyless entry keypad Refer to the Pinpoint GO to Pinpoint Test Q

illumination is always on Test

The RKE transmitter is Refer to the Pinpoint GO to Pinpoint Test R

inoperative Test

An individual button/feature is Refer to the Pinpoint GO to Pinpoint Test S

inoperative from the RKE Test
transmitter

The RKE transmitter has poor Refer to the Pinpoint GO to Pinpoint Test T
range performance Test

The remote start feature is Refer to the Pinpoint GO to Pinpoint Test U

inoperative Test

The remote start feature Passive key DISCARD the suspect passive key. PROGRAM a new passive key.
operates, but the remote start REFER to: Anti-Theft Key Programming - Scan Tool .
feedback LED is inoperative

The memory seat does not RKE transmitter not Program the RKE transmitter to the desired memory button.
operate using the RKE programmed to the REFER to the Memory Function in the Owner's Literature.
transmitter memory seat

The smart unlock is inoperative Refer to the Pinpoint For vehicles not equipped with push button start, DIAGNOSE the
Test key-in-ignition warning chime. REFER to: Instrumentation,
Message Center and Warning Chimes .

For vehicles equipped with push button start, DIAGNOSE the

passive key not starting the vehicle from various areas within the
interior of the vehicle. REFER to: Anti-Theft Key Programming -
Scan Tool .

The 2-stage door unlocking The 2-stage door ENABLE the 2-stage door unlocking. REFER to: Staged Unlock
does not operate correctly unlocking is disabled Programming.

A door passive entry feature is Refer to the Pinpoint GO to Pinpoint Test V

inoperative Test

The tailgate passive entry Refer to the Pinpoint GO to Pinpoint Test W

feature is inoperative Test

Pinpoint Tests
PINPOINT TEST A: HARD TO OPEN OR CLOSE A DOOR FROM EITHER DOOR HANDLE
Hard To Open Or Close a Door From Either Door Handle
Normal Operations and Fault Conditions
The door latch can be actuated from the interior or exterior door handle. When actuated, the door latch releases and allows the door to
open. If the door latch or the door hinges have insufficient lubrication or if the striker or door are misaligned, it causes extra force to be
used when opening or closing the door.
Possible Causes
• Door alignment
• Door hinges
 • Door latch

PINPOINT TEST A: HARD TO OPEN OR CLOSE A DOOR FROM EITHER DOOR HANDLE

A1 CHECK THE LATCH OPERATION FROM BOTH DOOR HANDLES

• Open the door using both the interior and the exterior door handles.

Does the door open normally from one of the door handles?

Yes If the door is difficult/does not open from the exterior door handle, GO to Pinpoint Test B If the door is difficult/does not
open from the interior door handle, GO to Pinpoint Test C

No GO to A2

A2 CHECK THE LATCH OPERATION

• Open the door.

• Using a screwdriver, fully close the latch (2 clicks).

• Verify the latch releases easily while pulling on the interior/exterior door handle.

Does the latch release easily?

Yes GO to A4

No GO to A3

A3 CHECK THE LATCH OPERATION AFTER LUBRICATION

• Lubricate the door latch. REFER to: Door Latch Lubrication.

• Using a screwdriver, fully close the latch (2 clicks).

• Verify the latch releases easily while pulling on the interior/exterior door handle.

Does the latch release easily?

Yes The concern was caused by an insufficiently lubricated door latch.

No INSTALL a new door latch. REFER to: Front Door Latch. REFER to: Rear Door Latch - Crew Cab.

A4 CHECK THE DOOR ALIGNMENT

• Check the alignment of the door.

Is the door aligned correctly?

Yes LUBRICATE the door hinges.

No ADJUST the door as necessary. REFER to the appropriate door alignment procedure in the Body Closures repair
information

PINPOINT TEST B: A DOOR IS DIFFICULT OR DOES NOT OPEN FROM THE EXTERIOR DOOR HANDLE
A Door Is Difficult Or Does Not Open From The Exterior Door Handle
Normal Operations and Fault Conditions
The exterior door handle is connected to the door latch with an actuating cable. When the exterior door handle is pulled, the actuating
cable pulls on the latch lever. When the latch lever moves, the door latch releases, allowing the door to open.
Possible Causes
• Broken or binding cable/linkage
• Door handle reinforcement
• Door latch

PINPOINT TEST B: A DOOR IS DIFFICULT OR DOES NOT OPEN FROM THE EXTERIOR DOOR HANDLE
 B1 CHECK THE LATCH OPERATION FROM BOTH DOOR HANDLES
• Open and close the door using both the interior and exterior door handles.

Does the door open normally from one of the door handles?

Yes If the door is difficult/does not open from only the exterior door handle, GO to B2 If the door is difficult/does not open
from only the interior door handle, GO to Pinpoint Test C

No GO to B2

B2 CHECK THE EXTERIOR DOOR HANDLE CABLE OPERATION

• Disconnect the exterior door handle actuating cable from the door latch.

• Operate the exterior door handle while observing the linkage and cable.

Are any of the exterior door handle components or linkages binding or broken?

Yes REPAIR as necessary.

No INSTALL a new door latch. REFER to: Front Door Latch. REFER to: Rear Door Latch - Crew Cab.

PINPOINT TEST C: A DOOR IS DIFFICULT OR DOES NOT OPEN FROM THE INTERIOR DOOR HANDLE
A Door Is Difficult Or Does Not Open From The Interior Door Handle
Normal Operations and Fault Conditions
The interior door handle is connected to the door latch by an actuating cable. When the interior door handle is pulled, the cable pulls on the
latch lever. When the latch lever moves, the door latch releases, allowing the door to open.
Possible Causes
• Broken or binding cable/linkage
• Door latch

Visual Inspection and Diagnostic Pre-checks

• For the rear Crew Cab doors, make sure the child safety lock is in the unlock position

PINPOINT TEST C: A DOOR IS DIFFICULT OR DOES NOT OPEN FROM THE INTERIOR DOOR HANDLE

C1 CHECK THE LATCH OPERATION FROM BOTH DOOR HANDLES

NOTE: For the rear Crew Cab doors, make sure the child safety lock is in the unlock position.

• Open the door using both the interior and exterior door handles.

Does the door open normally from one of the door handles?

Yes If the door is difficult/does not open from only the interior door handle, GO to C2 If the door is difficult/does not open
from only the exterior door handle, GO to Pinpoint Test B

No GO to Pinpoint Test A

C2 CHECK THE INTERIOR DOOR HANDLE AND CABLE/LINKAGE OPERATION

• Remove the door trim panel. REFER to: Front Door Trim Panel . REFER to: Rear Door Trim Panel - Crew Cab .

• Install the interior door handle back onto the release cable.

• Operate the interior door handle while observing the cable/linkage.

Are any of the interior door handle components or cable/linkages binding or broken?

Yes REPAIR as necessary.

No INSTALL a new door latch. REFER to: Front Door Latch. REFER to: Rear Door Latch - Crew Cab.
PINPOINT TEST D: THE EXTERIOR DOOR RELEASE HANDLE STICKS
The Exterior Door Release Handle Sticks
Normal Operations and Fault Conditions
The exterior door handle is connected to the door latch with an actuating cable. When the exterior door handle is pulled, the actuating
cable pulls on the latch lever. When the latch lever moves, the door latch releases, allowing the door to open. The handle has a return
spring to make sure the handle returns to a closed position.
Possible Causes
• Broken or binding cable/linkage
• Broken handle return spring
• Door latch

PINPOINT TEST D: THE EXTERIOR DOOR RELEASE HANDLE STICKS

D1 CHECK FOR A BROKEN RETURN SPRING

• Remove the door trim panel. REFER to: Front Door Trim Panel . REFER to: Rear Door Trim Panel - Crew Cab .

• Disconnect the exterior door handle actuating cable from the door latch.

• Pull and release the exterior door handle.

Does the exterior door handle return to a closed position once released?

Yes GO to D2

No INSTALL a new exterior door handle. REFER to: Exterior Front Door Handle. REFER to: Exterior Rear Door Handle -
Crew Cab.

D2 CHECK THE EXTERIOR DOOR HANDLE AND CABLE/LINKAGE OPERATION

• Operate the exterior door handle while observing the cable/linkage.

Are any of the exterior door handle components or cable/linkages binding?

Yes REPAIR as necessary.

No INSTALL a new door latch. REFER to: Front Door Latch. REFER to: Rear Door Latch - Crew Cab.

PINPOINT TEST E: THE INTERIOR DOOR RELEASE HANDLE STICKS

The Interior Door Release Handle Sticks
Normal Operations and Fault Conditions
The interior door handle is connected to the door latch by an actuating cable. When the interior door handle is pulled, the cable pulls on the
latch lever. When the latch lever is moved, the door latch releases, allowing the door to open. The handle has a return spring to make sure
the handle returns to a closed position.
Possible Causes
• Binding cable
• Broken handle return spring
• Door latch

PINPOINT TEST E: THE INTERIOR DOOR RELEASE HANDLE STICKS

E1 CHECK FOR A BROKEN RETURN SPRING

• Remove the interior door handle. REFER to: Interior Front Door Handle. REFER to: Interior Rear Door Handle - Crew Cab.

• Pull and release the interior door handle.

Does the interior door handle return to a closed position once released?

Yes GO to E2

No INSTALL a new interior door handle. REFER to: Interior Front Door Handle. REFER to: Interior Rear Door Handle -
Crew Cab.
 E2 CHECK THE INTERIOR DOOR HANDLE CABLE OPERATION
• Remove the interior door latch release cable.

• Observe the door latch release cable for any damage or binding.

Is the door latch release cable OK?

Yes INSTALL a new door latch. REFER to: Front Door Latch. REFER to: Rear Door Latch - Crew Cab.

No REPAIR as necessary.

PINPOINT TEST F: SQUEAK-RATTLE-CHUCKING NOISE FROM DOOR

Squeak-Rattle-Chucking Noise From Door
Possible Causes
• Door alignment
• Door latch

PINPOINT TEST F: SQUEAK-RATTLE-CHUCKING NOISE FROM DOOR

F1 CHECK FOR ANY LOOSE COMPONENTS

• Remove the door trim panel. REFER to: Front Door Trim Panel . REFER to: Rear Door Trim Panel - Crew Cab .

• Inspect inside the door for any loose components.

Are there any loose components inside the door?

Yes REPAIR as necessary.

No GO to F2

F2 CHECK THE DOOR ALIGNMENT

• Check the alignment of the door.

Is the door aligned correctly?

Yes GO to F3

No ADJUST the door as necessary. REFER to the appropriate door alignment procedure in the Body Closures repair
information

F3 CHECK THE LATCH OPERATION AFTER LUBRICATION

• Lubricate the door latch. REFER to: Door Latch Lubrication.

• Using a screwdriver, fully close the latch (2 clicks).

• Operate the door latch and listen for the noise.

Is the original noise still present after the latch is lubricated?

Yes INSTALL a new door latch. REFER to: Front Door Latch. REFER to: Rear Door Latch - Crew Cab.

No The concern was caused by an insufficiently lubricated door latch.

PINPOINT TEST G: THE MANUAL DOOR LOCK IS CYLINDER INOPERATIVE

The Manual Door Lock Is Cylinder Inoperative
Normal Operations and Fault Conditions
The door lock cylinder is connected to the door latch via a lock rod and can be used to manually lock/unlock the door.
Possible Causes
• Bent or binding lock rod and lever
• Door lock cylinder
 • Door latch

PINPOINT TEST G: THE MANUAL DOOR LOCK IS CYLINDER INOPERATIVE

G1 CHECK THE LOCK AND UNLOCK OPERATION

• Insert a key into the lock cylinder and rotate the lock cylinder to the lock and unlock positions.

Does the door lock cylinder freely rotate without locking and unlocking the door?

Yes GO to G2

No GO to G4

G2 CHECK THE DOOR LOCK CYLINDER (FREE-SPIN)

• Remove the door lock cylinder. REFER to: Door Lock Cylinder.

• Operate the door lock cylinder with the key while holding the lever on the lock cylinder.

Does the key in the door lock cylinder rotate freely while the lever is stationary?

Yes INSTALL a new door lock cylinder. REFER to: Door Lock Cylinder.

No GO to G3

G3 CHECK THE DOOR LOCK CYLINDER LINKAGE CONNECTION

• Inspect the door lock cylinder linkage.

Is the door lock cylinder rod and lever disconnected?

Yes CONNECT the door lock cylinder rod and lever.

No INSTALL a new door latch. REFER to: Front Door Latch.

G4 CHECK THE LOCK CYLINDER OPERATION AFTER LUBRICATION

• Spray a lock lubricant (such as Motorcraft® XL-1) into the lock cylinder opening for a couple of seconds.

• Operate the door lock cylinder with the key.

Does the door lock and unlock using the door lock cylinder?

Yes The concern was caused by an insufficiently lubricated lock cylinder. SPRAY a multi-purpose grease (such as
Motorcraft® XL-5) into the lock cylinder for a couple seconds to provide long term lubrication.

No GO to G5

G5 CHECK THE DOOR LOCK CYLINDER FOR BINDING

• Remove the door lock cylinder. REFER to: Door Lock Cylinder.

• Operate the door lock cylinder with the key.

Does the door lock cylinder rotate freely?

Yes GO to G6

No INSTALL a new door lock cylinder. REFER to: Door Lock Cylinder.

G6 CHECK THE DOOR LOCK CYLINDER LINKAGE

• Operate the door lock using the door lock cylinder linkage.

• Operate the door lock cylinder with the key.

Is the door lock cylinder rod and lever binding, damaged or disconnected?
 Yes REPAIR as necessary

No INSTALL a new door latch. REFER to: Front Door Latch.

PINPOINT TEST H: THE IGNITION LOCK CYLINDER IS DIFFICULT TO TURN

The Ignition Lock Cylinder Is Difficult To Turn
Normal Operations and Fault Conditions
The ignition lock cylinder mechanically rotates the ignition switch within the ignition lock cylinder housing. Insertion and extraction of the
key and rotation of the lock cylinder using a correctly cut key should be smooth and require minimal effort.
Possible Causes
• Key
• Ignition switch
• Ignition lock cylinder

PINPOINT TEST H: THE IGNITION LOCK CYLINDER IS DIFFICULT TO TURN

H1 CHECK THE KEY

• Inspect the key for an incorrect cut, burrs or damage.

Is the key correctly cut and free of burrs and damage?

Yes GO to H2

No REPLACE and PROGRAM a new key.

H2 CHECK THE IGNITION LOCK CYLINDER OPERATION

• Insert the key into the ignition lock cylinder and rotate the key through all ignition switch positions.

Does the key rotate through all ignition switch positions without excessive effort?

Yes The mechanical function of the ignition lock cylinder is OK.

No GO to H3

H3 CHECK THE IGNITION LOCK CYLINDER WHILE INSERTING THE KEY

• Remove the ignition lock cylinder. REFER to: Ignition Lock Cylinder.

• While holding the ignition lock cylinder, apply finger pressure to the back of the lock.

• With pressure still applied to the back of the lock, insert and remove the key from the ignition lock cylinder. Repeat this step
several times.

Does the key insert and remove freely into the ignition lock cylinder?

Yes GO to H4

No INSTALL a new ignition lock cylinder. REFER to: Ignition Lock Cylinder.

H4 CHECK THE IGNITION LOCK CYLINDER FOR BINDING ROTATION

• While holding the ignition lock cylinder, apply finger pressure to the back of the lock.

• With pressure still applied to the back of the lock, use the key to rotate the ignition lock cylinder through all positions.

Does the ignition lock cylinder rotate freely?

Yes INSTALL a new ignition switch. REFER to: Ignition Switch .

No INSTALL a new ignition lock cylinder. REFER to: Ignition Lock Cylinder.

PINPOINT TEST I: ALL DOOR LOCKS ARE INOPERATIVE

All Door Locks Are Inoperative
Refer to REMOTE KEYLESS ENTRY AND ALARM for schematic and connector information.
Normal Operations and Fault Conditions
REFER to: Handles, Locks, Latches and Entry Systems - System Operation and Component Description.
Possible Causes
• Wiring, terminals or connectors
• BCM

PINPOINT TEST I: ALL DOOR LOCKS ARE INOPERATIVE

NOTE: Use the correct probe adapter(s) when making measurements. Failure to use the correct probe adapter(s) may damage
the connector.

I1 CHECK FOR BCM (BODY CONTROL MODULE), DDM (DRIVER DOOR MODULE) AND PDM (PASSENGER DOOR MODULE)
DIAGNOSTIC TROUBLE CODES (DTCS)
• Ignition ON.

• Using a diagnostic scan tool, carry out the BCM self-test.

• Using a diagnostic scan tool, carry out the DDM self-test.

• Using a diagnostic scan tool, carry out the PDM self-test.

Are any Diagnostic Trouble Codes (DTCs) present?

Yes REFER to the BCMDTC Chart, the DDMDTC Chart or the PDMDTC Chart

No GO to I2

I2 VERIFY THE OPERATION OF BOTH DOOR LOCK CONTROL SWITCHES

• Press the lock and unlock buttons on both door lock control switches while observing the door lock operation.

Does any door lock operate?

Yes GO to I3

No GO to I4

I3 CHECK IF THE LOCKS OPERATE IN ONLY ONE DIRECTION

• Press the lock and unlock buttons from the driver door lock control switch and then the passenger door lock control switch
while observing the door locks.

Are all the door locks inoperative from both switch positions (lock and unlock) of either door lock control switch?

Yes GO to Pinpoint Test L

No GO to Pinpoint Test K

I4 CHECK THE BCM (BODY CONTROL MODULE) DOOR LOCK GROUND CIRCUIT FOR AN OPEN
• Ignition OFF.

• Disconnect BCM C2280C .

• Measure

Positive Lead Measurement / Action Negative Lead

C2280C-10 Ground

Is the resistance less than 3 ohms?

Yes GO to I5
 No REPAIR the circuit.

I5 CHECK THE ALL DOOR LOCK CIRCUIT FOR AN OPEN

• Disconnect Left Front Door Lock Actuator C525 .

• Measure:

Positive Lead Measurement / Action Negative Lead

C2280C-35 C525-1

Is the resistance less than 3 ohms?

Yes GO to I6

No REPAIR the circuit.

I6 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

• Disconnect and inspect all the BCM connectors.

• Repair:
• corrosion (install new connectors or terminals - clean module pins)
• damaged or bent pins - install new terminals pins
• pushed-out pins - install new pins as necessary

• Reconnect the BCM connectors and make sure they seat and latch correctly.

• Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM, or FSA. If a service article exists for this concern,
DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
INSTALL a new BCM. REFER to: Body Control Module (BCM) .

No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS
the root cause of any connector or pin issues.

PINPOINT TEST J: A SINGLE OR MORE THAN ONE DOOR LOCK IS INOPERATIVE

A Single or More Than One Door Lock Is Inoperative
Refer to REMOTE KEYLESS ENTRY AND ALARM for schematic and connector information.
Normal Operations and Fault Conditions
REFER to: Handles, Locks, Latches and Entry Systems - System Operation and Component Description.
BCMDTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

B1585:11 Central Lock Output: Circuit Short To Sets when the BCM detects a short to ground from one of the door lock
Ground actuator output circuits.

B1585:12 Central Lock Output: Circuit Short To Sets when the BCM detects a short to battery from one of the door lock
Battery actuator output circuits.

B1585:13 Central Lock Output: Circuit Open Sets when the BCM detects an open from one of the door lock actuator
output circuits.

B1586:11 Central Unlock Output: Circuit Short To Sets when the BCM detects a short to ground from one of the door
Ground unlock actuator output circuits.
 DTC Description Fault Trigger Conditions

B1586:12 Central Unlock Output: Circuit Short To Sets when the BCM detects a short to battery from one of the door
Battery unlock actuator output circuits.

B1586:13 Central Unlock Output: Circuit Open Sets when the BCM detects an open from one of the door unlock
actuator output circuits.

B1587:11 Driver Door Unlock Output: Circuit Sets when the BCM detects a short to ground from the driver door unlock
Short To Ground actuator output circuits.

B1587:12 Driver Door Unlock Output: Circuit Sets when the BCM detects a short to battery from the driver door unlock
Short To Battery actuator output circuits.

B1587:13 Driver Door Unlock Output: Circuit Sets when the BCM detects an open from the drivers door unlock
Open actuator output circuits.

Possible Causes
• Fuse
• Wiring, terminals or connectors
• Door lock actuator
• Door latch
• BCM

Visual Inspection and Diagnostic Pre-checks

• Check the BCM fuse 3 (20A) and 24 (20A)

PINPOINT TEST J: A SINGLE OR MORE THAN ONE DOOR LOCK IS INOPERATIVE

NOTE: Use the correct probe adapter(s) when making measurements. Failure to use the correct probe adapter(s) may damage
the connector.

J1 CHECK THE DOOR LATCH FOR BINDING

• Lock and unlock the inoperative door lock using the manual door lock rod.

Does the door lock and unlock?

Yes VERIFY the BCM fuse 3 (20A) and 24 (20A) are OK. If OK, GO to J2

If not OK, REFER to OEM ELECTRICAL WIRING DIAGRAM INTRODUCTION to identify the possible cause of the
circuit short.

No INSTALL a new door latch. REFER to: Front Door Latch. REFER to: Rear Door Latch - Crew Cab.

J2 CHECK FOR BCM (BODY CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
• Ignition ON.

• Using a diagnostic scan tool, perform the BCM self-test. Record the DTC.

• Ignition OFF.

Is BCM Lock DTC's present?

Yes GO to J3

No GO to J7

J3 CHECK THE DOOR ACTUATORS

• Disconnect suspect door lock actuator.

• Measure:
Front Door Lock Actuator LH
 Positive Lead Measurement / Action Negative Lead

C525-1 C525-2

Door Lock Actuator RH

Positive Lead Measurement / Action Negative Lead

C603-1 C603-2

Rear Door Lock Actuator LH

Positive Lead Measurement / Action Negative Lead

C704-1 C704-2

Rear Door Lock Actuator RH

Positive Lead Measurement / Action Negative Lead

C804-1 C804-2

Is the resistance between 1 and 3 ohms?

Yes GO to J4

No INSTALL a new door lock actuator in question. REFER to: Front Door Lock Actuator. REFER to: Rear Door Lock
Actuator - Crew Cab.

J4 CHECK THE DOOR LOCK ACTUATOR LOCK CIRCUIT FOR A SHORT TO VOLTAGE
• Disconnect BCM C2280C .

• Measure:
Front Door Lock Actuator LH

Positive Lead Measurement / Action Negative Lead

C525-1 Ground

Front Door Lock Actuator RH

Positive Lead Measurement / Action Negative Lead

C603-1 Ground

Rear Door Lock Actuator LH

Positive Lead Measurement / Action Negative Lead

C704-1 Ground

Rear Door Lock Actuator RH

Positive Lead Measurement / Action Negative Lead

C804-1 Ground

Is any voltage present?

Yes REPAIR the circuit in question.

No GO to J5
J5 CHECK THE SUSPECT DOOR LOCK ACTUATOR LOCK CIRCUIT FOR A SHORT TO GROUND
• Measure:
Front Door Lock Actuator LH

Positive Lead Measurement / Action Negative Lead

C525-1 Ground

Front Door Lock Actuator RH

Positive Lead Measurement / Action Negative Lead

C603-1 Ground

Rear Door Lock Actuator LH

Positive Lead Measurement / Action Negative Lead

C704-1 Ground

Front Door Lock Actuator RH

Positive Lead Measurement / Action Negative Lead

C804-1 Ground

Are the resistances greater than 10, 000 ohms?

Yes GO to J6

No REPAIR the circuit in question.

J6 CHECK THE SUSPECT DOOR LOCK ACTUATOR LOCK CIRCUIT FOR AN OPEN
• Measure:
Front Door Lock Actuator LH

Positive Lead Measurement / Action Negative Lead

C525-1 C2280C-35

Front Door Lock Actuator RH

Positive Lead Measurement / Action Negative Lead

C603-1 C2280C-35

Rear Door Lock Actuator LH

Positive Lead Measurement / Action Negative Lead

C704-1 C2280C-35

Rear Door Lock Actuator RH

Positive Lead Measurement / Action Negative Lead

C804-1 C2280C-35

Are the resistances less than 3 ohms?

Yes INSTALL a new door lock actuator in question. REFER to: Front Door Lock Actuator. REFER to: Rear Door Lock
Actuator - Crew Cab. TEST the system for normal operation. If the concern is still present, GO to J10
 No REPAIR the circuit in question.

J7 CHECK THE SUSPECT DOOR LOCK ACTUATOR UNLOCK CIRCUIT FOR A SHORT TO VOLTAGE
• Disconnect BCM C2280C .

• Measure:
Front Door Lock Actuator LH

Positive Lead Measurement / Action Negative Lead

C525-2 Ground

Front Door Lock Actuator RH

Positive Lead Measurement / Action Negative Lead

C603-2 Ground

Rear Door Lock Actuator LH

Positive Lead Measurement / Action Negative Lead

C704-2 Ground

Rear Door Lock Actuator RH

Positive Lead Measurement / Action Negative Lead

C804-2 Ground

Is any voltage present?

Yes REPAIR the circuit in question.

No GO to J8

J8 CHECK THE SUSPECT DOOR LOCK ACTUATOR UNLOCK CIRCUIT FOR A SHORT TO GROUND
• Measure:
Front Door Lock Actuator LH

Positive Lead Measurement / Action Negative Lead

C525-2 Ground

Front Door Lock Actuator RH

Positive Lead Measurement / Action Negative Lead

C603-2 Ground

Rear Door Lock Actuator LH

Positive Lead Measurement / Action Negative Lead

C704-2 Ground

Rear Door Lock Actuator RH

Positive Lead Measurement / Action Negative Lead

C804-2 Ground

Are the resistances greater than 10, 000 ohms?

 Yes GO to J9

No REPAIR the circuit in question.

J9 CHECK THE SUSPECT DOOR LOCK ACTUATOR UNLOCK CIRCUIT FOR AN OPEN
• Measure:
Front Door Lock Actuator LH

Positive Lead Measurement / Action Negative Lead

C525-2 C2280C-27

Front Door Lock Actuator RH

Positive Lead Measurement / Action Negative Lead

C603-2 C2280C-32

Rear Door Lock Actuator LH

Positive Lead Measurement / Action Negative Lead

C704-2 C2280C-32

Rear Door Lock Actuator RH

Positive Lead Measurement / Action Negative Lead

C804-2 C2280C-32

Are the resistances less than 3 ohms?

Yes INSTALL a new door lock actuator in question. REFER to: Front Door Lock Actuator. REFER to: Rear Door Lock
Actuator - Crew Cab. TEST the system for normal operation. If the concern is still present, GO to J10

No REPAIR the circuit in question.

J10 CHECK THE BCM (BODY CONTROL MODULE) GROUND CIRCUIT FOR AN OPEN
• Disconnect BCM C2280C .

• Measure:

Positive Lead Measurement / Action Negative Lead

C2280C-10 Ground

Are the resistances less than 3 ohms?

Yes GO to J11

No REPAIR the circuit in question.

J11 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

• Disconnect and inspect the BCM connector C2280C.

• Repair:
• corrosion (install new connectors or terminals, clean module pins)
• damaged or bent pins - install new terminals/pins
• pushed-out pins - install new pins as necessary

• Reconnect all the BCM connectors and make sure they seat and latch correctly.
 • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM, or FSA. If a service article exists for this concern,
DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
INSTALL a new BCM. REFER to: Body Control Module (BCM) .

No The system is operating correctly at this time. The concern may have been caused by module connections. Address the
root cause of any connector or pin issues.

PINPOINT TEST K: THE DOOR LOCKS OPERATE ONLY ONE WAY

The Door Locks Operate Only One Way
Refer to REMOTE KEYLESS ENTRY AND ALARM for schematic and connector information.
Normal Operations and Fault Conditions
REFER to: Handles, Locks, Latches and Entry Systems - System Operation and Component Description.
DDM/ PDMDTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

B108F:23 Cabin Lock/Unlock Switch: Signal Sets when the DDM/ PDM detects a short to ground from one of the door lock
Stuck Low control switch input circuits.

Possible Causes
• Wiring, terminals or connectors
• Door lock control switch
• PDM
• DDM

Visual Inspection and Diagnostic Pre-checks

• Check the BCM fuse 3 (20A)

PINPOINT TEST K: THE DOOR LOCKS OPERATE ONLY ONE WAY

NOTE: Use the correct probe adapter(s) when making measurements. Failure to use the correct probe adapter(s) may damage
the connector.

K1 CHECK FOR DDM (DRIVER DOOR MODULE) / PDM (PASSENGER DOOR MODULE) DTC (DIAGNOSTIC TROUBLE CODE)
B108F:23
• Ignition ON.

• Using a diagnostic scan tool, carry out the DDM and the PDM self-tests.

Is DTC B108F:23 present?

Yes GO to K2

No VERIFY the BCM fuse 3 (20A) is OK. If OK, GO to K4

If not OK, REFER to OEM ELECTRICAL WIRING DIAGRAM INTRODUCTION to identify the possible cause of the
circuit short.

K2 ISOLATE THE DOOR LOCK CONTROL SWITCH

• Ignition OFF.

• Disconnect the suspect door lock control switch.

• Ignition ON.

• Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) and repeat the DDM or the PDM self-test.
Is DTC B108F:23 still present?

Yes GO to K3

No INSTALL a new door lock control switch. REFER to: Front Door Lock Control Switch.

K3 CHECK THE DOOR LOCK CONTROL SWITCH INPUT CIRCUITS FOR A SHORT TO GROUND
• Ignition OFF.

• Disconnect DDM C501A (DTC set in DDM).

• Disconnect PDM C652A (DTC set in PDM).

• If the DTC set in the DDM, measure:

Positive Lead Measurement / Action Negative Lead

C501A-10 Ground

C501A-20 Ground

• If the DTC set in the PDM, measure:

Positive Lead Measurement / Action Negative Lead

C652A-10 Ground

C652A-20 Ground

Are the resistances greater than 10, 000 ohms?

Yes For the PDM, GO to K8 For the DDM, GO to K9

No REPAIR the circuit in question.

K4 CHECK THE LOCK REQUEST INPUT CIRCUIT

• Ignition OFF.

• Disconnect the suspect door lock control switch.

• For the driver door lock control switch, connect:

Vehicles Not Equipped With A Memory Seat

Lead 1 Measurement / Action Lead 2

C505-1 C505-2

Vehicles Equipped With A Memory Seat

Lead 1 Measurement / Action Lead 2

C541-7 C541-6

• For the passenger door lock control switch, connect:

Lead 1 Measurement / Action Lead 2

C605-4 C605-3

• Remove the fused jumper wire.

Do the doors lock?

Yes GO to K6

No GO to K5

K5 CHECK THE LOCK REQUEST INPUT CIRCUIT FOR AN OPEN

• Disconnect DDM C501A (driver door lock control switch).

• Disconnect PDM C652A (passenger door lock control switch).

• For the driver door lock control switch, measure:

Vehicles Not Equipped With A Memory Seat

Positive Lead Measurement / Action Negative Lead

C505-1 C501A-20

Vehicles Equipped With A Memory Seat

Positive Lead Measurement / Action Negative Lead

C541-7 C501A-20

• For the passenger door lock control switch, measure:

Positive Lead Measurement / Action Negative Lead

C605-4 C652A-20

Is the resistance less than 3 ohms?

Yes For a concern with the passenger door lock control switch, GO to K8 For a concern with the driver door lock control
switch, GO to K9

No REPAIR the circuit.

K6 CHECK THE UNLOCK REQUEST INPUT CIRCUIT

• For the driver door lock control switch, connect:
Vehicles Not Equipped With A Memory Seat

Lead 1 Measurement / Action Lead 2

C505-3 C505-2

Vehicles Equipped With A Memory Seat

Lead 1 Measurement / Action Lead 2

C541-8 C541-6

• For the passenger door lock control switch, connect:

Lead 1 Measurement / Action Lead 2

C605-2 C605-3

• Remove the fused jumper wire.

Do the doors unlock?

 Yes INSTALL a new door lock control switch. REFER to: Front Door Lock Control Switch.

No GO to K7

K7 CHECK THE UNLOCK REQUEST INPUT CIRCUIT FOR AN OPEN

• Disconnect DDM C501A (driver door lock control switch).

• Disconnect PDM C652A (passenger door lock control switch).

• For the driver door lock control switch, measure:

Vehicles Not Equipped With A Memory Seat

Positive Lead Measurement / Action Negative Lead

C505-3 C501A-10

Vehicles Equipped With A Memory Seat

Positive Lead Measurement / Action Negative Lead

C541-8 C501A-10

• For the passenger door lock control switch, measure:

Positive Lead Measurement / Action Negative Lead

C605-2 C652A-10

Is the resistance less than 3 ohms?

Yes For a concern with the passenger door lock control switch, GO to K8 For a concern with the driver door lock control
switch, GO to K9

No REPAIR the circuit.

K8 CHECK FOR CORRECT PDM (PASSENGER DOOR MODULE) OPERATION

• Disconnect and inspect all the PDM connectors.

• Repair:
• corrosion (install new connectors or terminals - clean module pins)
• damaged or bent pins - install new terminals pins
• pushed-out pins - install new pins as necessary

• Reconnect the PDM connectors and make sure they seat and latch correctly.

• Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM, or FSA. If a service article exists for this concern,
DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
INSTALL a new PDM. REFER to: Passenger Door Module (PDM) .

No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS
the root cause of any connector or pin issues.

K9 CHECK FOR CORRECT DDM (DRIVER DOOR MODULE) OPERATION

• Disconnect and inspect all the DDM connectors.

• Repair:
• corrosion (install new connectors or terminals - clean module pins)
 • damaged or bent pins - install new terminals pins
• pushed-out pins - install new pins as necessary

• Reconnect the DDM connectors and make sure they seat and latch correctly.

• Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM, or FSA. If a service article exists for this concern,
DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
INSTALL a new DDM. REFER to: Driver Door Module (DDM) .

No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS
the root cause of any connector or pin issues.

PINPOINT TEST L: ALL DOOR LOCKS ARE INOPERATIVE FROM ONE DOOR LOCK CONTROL SWITCH
All Door Locks Are Inoperative From One Door Lock Control Switch
Refer to REMOTE KEYLESS ENTRY AND ALARM for schematic and connector information.
Normal Operations and Fault Conditions
REFER to: Handles, Locks, Latches and Entry Systems - System Operation and Component Description.
Possible Causes
• Wiring, terminals or connectors
• Door lock control switch
• PDM
• DDM

Visual Inspection and Diagnostic Pre-checks

• Check the door lock control switch for damage.

PINPOINT TEST L: ALL DOOR LOCKS ARE INOPERATIVE FROM ONE DOOR LOCK CONTROL SWITCH

NOTE: Use the correct probe adapter(s) when making measurements. Failure to use the correct probe adapter(s) may damage
the connector.

L1 CHECK FOR COMMUNICATION TO THE DDM (DRIVER DOOR MODULE) AND PDM (PASSENGER DOOR MODULE)
• Ignition ON.

• Using a diagnostic scan tool, carry out the network test.

Do the DDM and PDM pass the network test?

Yes GO to L2

No REFER to: Controller Area Network (CAN) Module Communications Network - Vehicles With: Electronic Manual
Temperature Control (EMTC) - System Operation and Component Description . REFER to: Controller Area Network
(CAN) Module Communications Network - Vehicles With: Dual Automatic Temperature Control (DATC) - System
Operation and Component Description .

L2 BYPASS THE SUSPECT DOOR LOCK CONTROL SWITCH

• Ignition OFF.

• Disconnect the suspect door lock control switch.

• Lock the doors using the working door lock control switch.

• For the driver door lock control switch, connect:

Vehicles Not Equipped With A Memory Seat
 Lead 1 Measurement / Action Lead 2

C505-3 C505-2

Vehicles Equipped With A Memory Seat

Lead 1 Measurement / Action Lead 2

C541-8 C541-6

• For the passenger door lock control switch, connect:

Lead 1 Measurement / Action Lead 2

C605-2 C605-3

• Remove the fused jumper wire.

Do the doors unlock?

Yes INSTALL a new door lock control switch. REFER to: Front Door Lock Control Switch.

No GO to L3

L3 CHECK THE DOOR LOCK CONTROL SWITCH GROUND CIRCUIT FOR AN OPEN
• Disconnect DDM C501A (driver door lock control switch).

• Disconnect PDM C652A (passenger door lock control switch).

• For the driver door lock control switch, measure:

Vehicles Not Equipped With A Memory Seat

Positive Lead Measurement / Action Negative Lead

C505-2 C501A-17

Vehicles Equipped With A Memory Seat

Positive Lead Measurement / Action Negative Lead

C541-6 C501A-17

• For the passenger door lock control switch, measure:

Positive Lead Measurement / Action Negative Lead

C605-3 C652A-17

Is the resistance less than 3 ohms?

Yes For a concern with the passenger door lock control switch, GO to L4 For a concern with the driver door lock control
switch, GO to L5

No REPAIR the circuit.

L4 CHECK FOR CORRECT PDM (PASSENGER DOOR MODULE) OPERATION

• Disconnect and inspect all the PDM connectors.

• Repair:
• corrosion (install new connectors or terminals - clean module pins)
 • damaged or bent pins - install new terminals pins
• pushed-out pins - install new pins as necessary

• Reconnect the PDM connectors and make sure they seat and latch correctly.

• Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM, or FSA. If a service article exists for this concern,
DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
INSTALL a new PDM. REFER to: Passenger Door Module (PDM) .

No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS
the root cause of any connector or pin issues.

L5 CHECK FOR CORRECT DDM (DRIVER DOOR MODULE) OPERATION

• Disconnect and inspect all the DDM connectors.

• Repair:
• corrosion (install new connectors or terminals - clean module pins)
• damaged or bent pins - install new terminals pins
• pushed-out pins - install new pins as necessary

• Reconnect the DDM connectors and make sure they seat and latch correctly.

• Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM, or FSA. If a service article exists for this concern,
DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
INSTALL a new DDM. REFER to: Driver Door Module (DDM) .

No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS
the root cause of any connector or pin issues.

PINPOINT TEST M: THE TAILGATE LOCK IS INOPERATIVE

The Tailgate Lock Is Inoperative
Refer to REMOTE KEYLESS ENTRY AND ALARM for schematic and connector information.
Refer to INTERIOR LAMPS for schematic and connector information.
Normal Operations and Fault Conditions
REFER to: Handles, Locks, Latches and Entry Systems - System Operation and Component Description.
Possible Causes
• Wiring, terminals or connectors
• Tailgate lock actuator

PINPOINT TEST M: THE TAILGATE LOCK IS INOPERATIVE

NOTE: Use the correct probe adapter(s) when making measurements. Failure to use the correct probe adapter(s) may damage
the connector.

M1 CHECK THE DOOR LOCK OPERATION

• Ignition OFF.

• Check the operation of the door locks using the left front door lock control switch.

Do the door locks operate correctly?

Yes GO to M2
 No REFER to Symptom Chart: Handles, Locks, Latches and Entry Systems - Electrical

M2 CHECK THE LOCK CIRCUIT FOR AN OPEN

NOTE: The following step uses a test lamp to simulate normal circuit loads. Use only a Rotunda Test Lamp (SGT27000) or
250-300mA incandescent bulb test lamp. To avoid connector terminal damage, use the Rotunda Flex Probe kit for
the test lamp probe connection to the vehicle. Do not use the test lamp probe directly on any connector.

• Ignition OFF.

• Disconnect Tailgate Lock Actuator C4498 .

• Connect:

Lead 1 Measurement / Action Lead 2

C4498-1 Ground

NOTE: The BCM only supplies voltage to the actuator momentarily. It is important to monitor the test lamp while

• pressing the door lock control switch.

While pressing the door lock control switch in the lock position, monitor the test lamp.

Does the test lamp momentarily illuminate?

Yes GO to M3

No REPAIR the circuit.

M3 CHECK THE UNLOCK CIRCUIT FOR AN OPEN

NOTE: The following step uses a test lamp to simulate normal circuit loads. Use only a Rotunda Test Lamp (SGT27000) or
250-300mA incandescent bulb test lamp. To avoid connector terminal damage, use the Rotunda Flex Probe kit for
the test lamp probe connection to the vehicle. Do not use the test lamp probe directly on any connector.

• Connect:

Lead 1 Measurement / Action Lead 2

C4498-2 Ground

NOTE: The BCM only supplies voltage to the actuator momentarily. It is important to monitor the test lamp while

• pressing the door lock control switch.

While pressing the door lock control switch in the unlock position, monitor the test lamp.

Does the test lamp momentarily illuminate?

Yes INSTALL a new tailgate lock actuator.

No REPAIR the circuit.

PINPOINT TEST N: THE TAILGATE LATCH RELEASE IS INOPERATIVE

The Tailgate Latch Release Is Inoperative
Refer to REMOTE KEYLESS ENTRY AND ALARM for schematic and connector information.
Normal Operations and Fault Conditions
REFER to: Handles, Locks, Latches and Entry Systems - System Operation and Component Description.
BCMDTC Fault Trigger Conditions
 DTC Description Fault Trigger Conditions

C1017:11 Boot/Trunk Primary Switch: Circuit Short To Sets when the BCM detects a short to ground from the tailgate
Ground release switch input circuit.

B1584:11 Decklid/Liftglass Release Output: Circuit Sets when the BCM detects a short to ground from the tailgate
Short To Ground release actuator input circuit.

B1584:12 Decklid/Liftglass Release Output: Circuit Sets when the BCM detects a short to battery from the tailgate
Short To Battery release actuator input circuit.

B1584:13 Decklid/Liftglass Release Output: Circuit Sets when the BCM detects an open from the tailgate release
Open actuator input circuit.

Possible Causes
• Fuse
• Wiring, terminals or connectors
• Tailgate release switch
• Tailgate release actuator
• BCM

Visual Inspection and Diagnostic Pre-checks

• Inspect the tailgate release switch for damage
• Check the BCM fuse 3 (20A)

PINPOINT TEST N: THE TAILGATE LATCH RELEASE IS INOPERATIVE

NOTE: Use the correct probe adapter(s) when making measurements. Failure to use the correct probe adapter(s) may damage
the connector.

N1 CHECK THE TAILGATE RELEASE SWITCH INPUT FOR A SHORT TO GROUND USING THE BCM (BODY CONTROL
MODULE) LIFTGATE/DECKLID RELEASE OUTPUT (DECKLID_R_SW) PID (PARAMETER IDENTIFICATION)
• Ignition ON.

• Using a diagnostic scan tool,

Access the BCM and control the DECKLID_R_SWPID

Does the PID indicate the tailgate release switch is continuously pressed?

Yes GO to N2

No GO to N5

N2 CHECK THE TAILGATE RELEASE SWITCH INPUT USING THE BCM (BODY CONTROL MODULE) LIFTGATE/DECKLID
RELEASE OUTPUT (DECKLID_R_SW) PID (PARAMETER IDENTIFICATION) WITH THE REAR SWITCH DISCONNECTED
• Ignition OFF.

• Disconnect Rear Tailgate Release Switch C4499 .

• Ignition ON.

• Using a diagnostic scan tool,

Access the BCM and control the DECKLID_R_SWPID

Does the PID continue to indicate the switch is pressed?

Yes GO to N3

No INSTALL a new rear tailgate release switch. REFER to: Tailgate Release Switch.

N3 CHECK THE TAILGATE RELEASE SWITCH INPUT USING THE BCM (BODY CONTROL MODULE) LIFTGATE/DECKLID
RELEASE OUTPUT (DECKLID_R_SW) PID (PARAMETER IDENTIFICATION) WITH THE FRONT SWITCH DISCONNECTED
• Ignition OFF.

• Disconnect Front Tailgate Release Switch C2517 .

• Ignition ON.

• Using a diagnostic scan tool,

Access the BCM and control the DECKLID_R_SWPID

Does the PID continue to indicate the switch is pressed?

Yes GO to N4

No INSTALL a new rear tailgate release front switch.

N4 CHECK THE TAILGATE RELEASE SWITCH INPUT CIRCUIT FOR A SHORT TO GROUND
• Ignition OFF.

• Disconnect BCM C2280E .

• Measure:

Positive Lead Measurement / Action Negative Lead

C2280E-14 Ground

Is the resistance greater than 10, 000 ohms?

Yes GO to N14

No REPAIR the circuit.

N5 CHECK THE TAILGATE RELEASE SWITCH INPUT USING THE BCM (BODY CONTROL MODULE) LIFTGATE/DECKLID
RELEASE OUTPUT (DECKLID_R_SW) PID (PARAMETER IDENTIFICATION)
• Using a diagnostic scan tool,
Access the BCM and monitor the DECKLID_R_SWPIDwhile pressing the front tailgate release switch and then the rear
tailgate release switch.

Does the PID indicate the switch is pressed from both switches?

Yes GO to N11

No If the PID does not indicate correctly for one of the switches, GO to N6 If the PID does not indicate correctly for both of
the switches, GO to N10

N6 CHECK THE TAILGATE RELEASE SWITCH INPUT CIRCUIT FOR AN OPEN WHILE MONITORING THE BCM (BODY
CONTROL MODULE) LIFTGATE/DECKLID RELEASE OUTPUT (DECKLID_R_SW) PID (PARAMETER IDENTIFICATION)
• Ignition OFF.

• Disconnect the suspect tailgate release switch.

• Ignition ON.

• Connect:
Front Tailgate Release Switch

Lead 1 Measurement / Action Lead 2

C2517-6 Ground

Rear Tailgate Release Switch

 Lead 1 Measurement / Action Lead 2

C4499-1 Ground

• Using a diagnostic scan tool,

Access the BCM and monitor the DECKLID_R_SWPID

Does the PID indicate the switch is pressed?

Yes REMOVE the fused jumper wire. GO to N7

No REMOVE the fused jumper wire. REPAIR the circuit.

N7 CHECK THE TAILGATE RELEASE ACTUATOR FOR A SHORT TO VOLTAGE

• Disconnect BCM C2280E .

• Measure:

Positive Lead Measurement / Action Negative Lead

C4223-1 Ground

Is any voltage present?

Yes REPAIR the circuit in question.

No GO to N8

N8 CHECK THE TAILGATE RELEASE SWITCH FOR A SHORT TO VOLTAGE

• Disconnect BCM C2280E .

• Measure:
Rear Tailgate Release Switch

Positive Lead Measurement / Action Negative Lead

C4499-1 Ground

Front Tailgate Release Switch

Positive Lead Measurement / Action Negative Lead

C2517-1 Ground

Is any voltage present?

Yes REPAIR the circuit in question.

No GO to N9

N9 CHECK THE TAILGATE RELEASE SWITCH AND ACTUATOR GROUND CIRCUIT FOR AN OPEN
• Connect:
Front Tailgate Release Switch

Lead 1 Measurement / Action Lead 2

C2517-6 C2517-2

Rear Tailgate Release Switch

 Lead 1 Measurement / Action Lead 2

C4499-1 C4499-2

Tailgate Release Actuator

Lead 1 Measurement / Action Lead 2

C4223-1 C4223-2

• Using a diagnostic scan tool,

Access the BCM and monitor the DECKLID_R_SWPID

Does the PID indicate the switch is pressed?

Yes REMOVE the fused jumper wire. INSTALL a new tailgate release switch in question. REFER to: Tailgate Release
Switch. REFER to: Tailgate Latch Actuator.

No REMOVE the fused jumper wire. REPAIR the circuit.

N10 CHECK THE TAILGATE RELEASE SWITCH INPUT CIRCUIT FOR AN OPEN
• Ignition OFF.

• Disconnect Front Tailgate Release Switch C2517 .

• Disconnect BCM C2280E .

• Measure:

Positive Lead Measurement / Action Negative Lead

C2280E-14 C2517-6

Is the resistance less than 3 ohms?

Yes GO to N14

No REPAIR the circuit.

N11 CHECK THE BCM (BODY CONTROL MODULE) TAILGATE RELEASE ACTUATOR OUTPUT

NOTE: The following step uses a test lamp to simulate normal circuit loads. Use only a Rotunda Test Lamp (SGT27000) or
250-300mA incandescent bulb test lamp. To avoid connector terminal damage, use the Rotunda Flex Probe kit for
the test lamp probe connection to the vehicle. Do not use the test lamp probe directly on any connector.

• Ignition OFF.

• Disconnect Tailgate Release Actuator C4223 .

• Connect:

Lead 1 Measurement / Action Lead 2

C4223-1 Ground

• Unlock the doors using the door lock control switch.

NOTE: The BCM only supplies voltage to the actuator momentarily. It is important to monitor the test lamp while

• pressing the door lock control switch.

 While pressing the tailgate release switch, monitor the test lamp.

Does the test lamp momentarily illuminate?

Yes GO to N12

No GO to N13

N12 CHECK THE TAILGATE RELEASE ACTUATOR GROUND CIRCUIT FOR AN OPEN

NOTE: The following step uses a test lamp to simulate normal circuit loads. Use only a Rotunda Test Lamp (SGT27000) or
250-300mA incandescent bulb test lamp. To avoid connector terminal damage, use the Rotunda Flex Probe kit for
the test lamp probe connection to the vehicle. Do not use the test lamp probe directly on any connector.

• Connect:

Lead 1 Measurement / Action Lead 2

C4223-1 C4223-2

NOTE: The BCM only supplies voltage to the actuator momentarily. It is important to monitor the test lamp while

• pressing the door lock control switch.

While pressing the tailgate release switch, monitor the test lamp.

Does the test lamp momentarily illuminate?

Yes INSTALL a new tailgate release actuator. REFER to: Tailgate Latch Actuator.

No REPAIR the circuit.

N13 CHECK THE BCM (BODY CONTROL MODULE) TAILGATE RELEASE ACTUATOR OUTPUT CIRCUIT FOR AN OPEN
• Disconnect BCM C2280C .

• Measure:

Positive Lead Measurement / Action Negative Lead

C4223-1 C2280C-33

Is the resistance less than 3 ohms?

Yes GO to N14

No REPAIR the circuit.

N14 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

• Disconnect and inspect all the BCM connectors.

• Repair:
• corrosion (install new connectors or terminals - clean module pins)
• damaged or bent pins - install new terminals pins
• pushed-out pins - install new pins as necessary

• Reconnect the BCM connectors and make sure they seat and latch correctly.

• Operate the system and determine if the concern is still present.

Is the concern still present?

 Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM, or FSA. If a service article exists for this concern,
DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
INSTALL a new BCM. REFER to: Body Control Module (BCM) .

No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS
the root cause of any connector or pin issues.

PINPOINT TEST O: THE DOORS DO NOT LOCK OR UNLOCK USING THE KEYLESS ENTRY KEYPAD
The Doors Do Not Lock Or Unlock Using The Keyless Entry Keypad
Refer to REMOTE KEYLESS ENTRY AND ALARM for schematic and connector information.
Normal Operations and Fault Conditions
REFER to: Handles, Locks, Latches and Entry Systems - System Operation and Component Description.
BCMDTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

B121B:01 Keypad Input Switch: General Sets when the BCM detects a short to ground from any of the keyless
Electrical Failure entry keypad input circuits.

Possible Causes
• Wiring, terminals or connectors
• Keyless entry keypad
• BCM

Visual Inspection and Diagnostic Pre-checks

• Inspect the keyless entry keypad for damage.

PINPOINT TEST O: THE DOORS DO NOT LOCK OR UNLOCK USING THE KEYLESS ENTRY KEYPAD

NOTE: Use the correct probe adapter(s) when making measurements. Failure to use the correct probe adapter(s) may damage
the connector.

O1 CHECK POWER LOCK OPERATION FROM THE DOOR LOCK CONTROL SWITCH
• Press the lock and unlock button on the door lock control switch.

Do the doors lock and unlock?

Yes GO to O2

No REFER to Symptom Chart: Handles, Locks, Latches and Entry Systems - Electrical

O2 CHECK FOR BCM (BODY CONTROL MODULE) DTC (DIAGNOSTIC TROUBLE CODE) B121B:01
• Ignition ON.

• Using a diagnostic scan tool, carry out the BCM self-test.

Is DTC B121B:01 present?

Yes GO to O3

No GO to O5

O3 ISOLATE THE KEYLESS ENTRY KEYPAD

• Ignition OFF.

• Disconnect Keyless Entry Keypad C500 .

• Ignition ON.

• Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) and repeat the BCM self-test.
Is DTC B121B:01 still present?

Yes GO to O4

No INSTALL a new keyless entry keypad. REFER to: Keyless Entry Keypad.

O4 CHECK THE KEYLESS ENTRY KEYPAD INPUT CIRCUITS FOR A SHORT TO GROUND
• Ignition OFF.

• Disconnect BCM C2280E .

• Measure:

Positive Lead Measurement / Action Negative Lead

C500-1 Ground

C500-3 Ground

C500-5 Ground

Are the resistances greater than 10, 000 ohms?

Yes GO to O11

No REPAIR the circuit in question.

O5 CHECK THE BCM (BODY CONTROL MODULE) KEYPAD CODE

• Using a diagnostic scan tool, view the factory keyless entry code.

• Enter the 5-digit factory set entry code on the keyless entry keypad, then touch the 3/4 button.

• Simultaneously touch the 7/8 and 9/0 buttons for 3 seconds.

Do the doors unlock when the factory code is entered and lock when the 7/8 and 9/0 buttons are pressed?

Yes The system is operating as designed. INFORM the customer of the correct system operation.

No GO to O6

O6 CHECK THE BCM (BODY CONTROL MODULE) KEYPAD PARAMETER IDENTIFICATIONS (PIDS)
• Using a diagnostic scan tool, view the BCM Parameter Identifications (PIDs).

• Press each keyless entry keypad button while observing the following BCM Parameter Identifications (PIDs):
• Access the BCM and monitor the KYPD_BTN_1/2PID
• Access the BCM and monitor the KYPD_BTN_3/4PID
• Access the BCM and monitor the KYPD_BTN_5/6PID
• Access the BCM and monitor the KYPD_BTN_7/8PID
• Access the BCM and monitor the KYPD_BTN_9/0PID

Do all of the Parameter Identifications (PIDs) indicate the buttons operate correctly?

Yes GO to O11

No GO to O7

O7 CHECK THE KEYLESS ENTRY KEYPAD GROUND CIRCUIT FOR AN OPEN

• Ignition OFF.

• Disconnect Keyless Entry Keypad C500 .

• Measure:
 Positive Lead Measurement / Action Negative Lead

C500-6 Ground

Is the resistance less than 3 ohms?

Yes GO to O8

No REPAIR the circuit.

O8 BYPASS THE KEYLESS ENTRY KEYPAD

• Ignition ON.

• Using a diagnostic scan tool, view the BCM Parameter Identifications (PIDs).

• Using a diagnostic scan tool, monitor the following BCM Parameter Identifications (PIDs):
• Access the BCM and monitor the KYPD_BTN_1/2PID
• Access the BCM and monitor the KYPD_BTN_3/4PID
• Access the BCM and monitor the KYPD_BTN_5/6PID
• Access the BCM and monitor the KYPD_BTN_7/8PID
• Access the BCM and monitor the KYPD_BTN_9/0PID

• Connect:
Keypad Button 1/2

Lead 1 Measurement / Action Lead 2

C500-1 C500-6

• Remove the fused jumper wire.

• Connect:
Keypad Button 7/8

Lead 1 Measurement / Action Lead 2

C500-3 C500-6

• Remove the fused jumper wire.

• Connect:
Keypad Button 9/0

Lead 1 Measurement / Action Lead 2

C500-5 C500-6

• Remove the fused jumper wire.

Do the Parameter Identifications (PIDs) indicate correctly when the jumper wire is connected?

Yes INSTALL a new keyless entry keypad. REFER to: Keyless Entry Keypad.

No GO to O9

O9 CHECK THE KEYLESS ENTRY KEYPAD INPUT CIRCUITS FOR AN OPEN

• Ignition OFF.

• Disconnect BCM C2280E .

 • Measure:

Positive Lead Measurement / Action Negative Lead

C500-1 C2280E-28

C500-3 C2280E-2

C500-5 C2280E-15

Are the resistances less than 3 ohms?

Yes GO to O10

No REPAIR the circuit in question.

O10 CHECK THE KEYLESS ENTRY KEYPAD INPUT CIRCUITS FOR A SHORT TO EACH OTHER
• Measure:

Positive Lead Measurement / Action Negative Lead

C500-1 C500-3

C500-1 C500-5

C500-3 C500-5

Are the resistances greater than 10, 000 ohms?

Yes GO to O11

No REPAIR the circuits in question.

O11 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

• Disconnect and inspect all the BCM connectors.

• Repair:
• corrosion (install new connectors or terminals - clean module pins)
• damaged or bent pins - install new terminals pins
• pushed-out pins - install new pins as necessary

• Reconnect the BCM connectors and make sure they seat and latch correctly.

• Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM, or FSA. If a service article exists for this concern,
DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
INSTALL a new BCM. REFER to: Body Control Module (BCM) .

No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS
the root cause of any connector or pin issues.

PINPOINT TEST P: THE KEYLESS ENTRY KEYPAD ILLUMINATION IS INOPERATIVE

The Keyless Entry Keypad Illumination Is Inoperative
Refer to REMOTE KEYLESS ENTRY AND ALARM for schematic and connector information.
Normal Operations and Fault Conditions
REFER to: Handles, Locks, Latches and Entry Systems - System Operation and Component Description.
BCMDTC Fault Trigger Conditions
 DTC Description Fault Trigger Conditions

B121A:11 Keypad Illumination Output: Circuit Short Sets when the BCM detects a short to ground from the keyless entry
To Ground keypad illumination output circuit.

B121A:15 Keypad Illumination Output: Circuit Short Sets when the BCM detects an open from the keyless entry keypad
To Battery Or Open illumination output circuit.

Possible Causes
• Wiring, terminals or connectors
• Keyless entry keypad
• BCM

PINPOINT TEST P: THE KEYLESS ENTRY KEYPAD ILLUMINATION IS INOPERATIVE

NOTE: Use the correct probe adapter(s) when making measurements. Failure to use the correct probe adapter(s) may damage
the connector.

P1 CHECK THE KEYLESS ENTRY KEYPAD OPERATION

NOTE: It is normal operation for the keypad to illuminate when the illuminated entry/exit feature is active. Make sure all the
doors are closed and the feature times out.

• Press the 7/8 and 9/0 buttons simultaneously on the keyless entry keypad.

Do the doors lock using the keyless entry keypad?

Yes GO to P2

No GO to Pinpoint Test O

P2 CHECK FOR BCM (BODY CONTROL MODULE) DTC (DIAGNOSTIC TROUBLE CODE) B121A:11
• Ignition ON.

• Using a diagnostic scan tool, carry out the BCM self-test.

Is DTC B121A:11 present?

Yes GO to P3

No GO to P5

P3 CHECK THE KEYLESS ENTRY KEYPAD FOR A SHORT TO GROUND

• Ignition OFF.

• Disconnect Keyless Entry Keypad C500 .

• Ignition ON.

• Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) and repeat the BCM self-test.

Is DTC B121A:11 still present?

Yes GO to P4

No INSTALL a new keyless entry keypad. REFER to: Keyless Entry Keypad.

P4 CHECK THE KEYPAD ILLUMINATION OUTPUT CIRCUIT FOR A SHORT TO GROUND

• Ignition OFF.

• Disconnect BCM C2280E .

 • Measure:

Positive Lead Measurement / Action Negative Lead

C500-2 Ground

Is the resistance greater than 10, 000 ohms?

Yes GO to P7

No REPAIR the circuit.

P5 CHECK THE BCM (BODY CONTROL MODULE) OUTPUT USING THE KEYPAD LAMP OUTPUT STATUS (KEY_PAD_LMP)
PID (PARAMETER IDENTIFICATION)
• Ignition OFF.

• Disconnect Keyless Entry Keypad C500 .

• Ignition ON.

• Using a diagnostic scan tool,

Access the BCM and control the KEY_PAD_LMPPIDon.

• Measure:

Positive Lead Measurement / Action Negative Lead

C500-2 Ground

Is the voltage greater than 11 volts?

Yes INSTALL a new keyless entry keypad. REFER to: Keyless Entry Keypad.

No GO to P6

P6 CHECK THE BCM (BODY CONTROL MODULE) KEYPAD ILLUMINATION OUTPUT CIRCUIT FOR AN OPEN
• Ignition OFF.

• Disconnect BCM C2280E .

• Measure:

Positive Lead Measurement / Action Negative Lead

C500-2 C2280E-35

Is the resistance less than 3 ohms?

Yes GO to P7

No REPAIR the circuit.

P7 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

• Disconnect and inspect all the BCM connectors.

• Repair:
• corrosion (install new connectors or terminals - clean module pins)
• damaged or bent pins - install new terminals pins
• pushed-out pins - install new pins as necessary

• Reconnect the BCM connectors and make sure they seat and latch correctly.
 • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM, or FSA. If a service article exists for this concern,
DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
INSTALL a new BCM. REFER to: Body Control Module (BCM) .

No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS
the root cause of any connector or pin issues.

PINPOINT TEST Q: THE KEYLESS ENTRY KEYPAD ILLUMINATION IS ALWAYS ON

The Keyless Entry Keypad Illumination Is Always On
Refer to REMOTE KEYLESS ENTRY AND ALARM for schematic and connector information.
Normal Operations and Fault Conditions
REFER to: Handles, Locks, Latches and Entry Systems - System Operation and Component Description.
BCMDTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

B121A:15 Keypad Illumination Output: Circuit Short Sets when the BCM detects a short to voltage from the keyless entry
To Battery Or Open keypad illumination output circuit.

Possible Causes
• Wiring, terminals or connectors
• BCM

PINPOINT TEST Q: THE KEYLESS ENTRY KEYPAD ILLUMINATION IS ALWAYS ON

Q1 CHECK THE KEYLESS ENTRY KEYPAD ILLUMINATION

NOTE: It is normal operation for the keypad to illuminate when the illuminated entry/exit feature is active. Make sure all the
doors are closed and the feature times out.

• Ignition ON.

• Wait 45 seconds and observe the keyless entry keypad illumination.

Is the keyless entry keypad illumination always on?

Yes GO to Q2

No The system is operating as designed. INFORM the customer of the correct system operation.

Q2 ISOLATE THE BCM (BODY CONTROL MODULE) CHECK THE BCM (BODY CONTROL MODULE) KEYPAD ILLUMINATION
OUTPUT CIRCUIT FOR A SHORT TO VOLTAGE
• Ignition OFF.

• Disconnect BCM C2280E .

• Ignition ON.

Is the keypad still illuminated?

Yes REPAIR the circuit.

No GO to Q3

Q3 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

• Disconnect and inspect all the BCM connectors.

• Repair:
 • corrosion (install new connectors or terminals - clean module pins)
• damaged or bent pins - install new terminals pins
• pushed-out pins - install new pins as necessary

• Reconnect the BCM connectors and make sure they seat and latch correctly.

• Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM, or FSA. If a service article exists for this concern,
DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
INSTALL a new BCM. REFER to: Body Control Module (BCM) .

No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS
the root cause of any connector or pin issues.

PINPOINT TEST R: THE RKE (REMOTE KEYLESS ENTRY) TRANSMITTER IS INOPERATIVE

The RKE Transmitter Is Inoperative
Normal Operations and Fault Conditions
REFER to: Handles, Locks, Latches and Entry Systems - System Operation and Component Description.
BCMDTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

B10AB:00 Remote Keyless Entry Sets when the BCM detects the rolling counter received from a RKE
Synchronization: No Sub Type transmitter is out of synchronization with the rolling counter stored in the
Information module.

B1218:00 Transmitter Identification Code: No Sets when the BCM detects and invalid Transmitter Identification Code
Sub Type Information (TIC).

Possible Causes
• Key battery
• Key
• Key button pressed a substantial amount of times while outside the range of the vehicle
• Key programming
• Network concern

Visual Inspection and Diagnostic Pre-checks

• Inspect the key for damage.
• Check for aftermarket keys.

PINPOINT TEST R: THE RKE (REMOTE KEYLESS ENTRY) TRANSMITTER IS INOPERATIVE

NOTE: All customer keys need to be present when diagnosing the RKE system.

R1 CHECK FOR THE CORRECT KEYS

• Verify all keys present are the correct type for the vehicle. Refer to the PATS Job Aid in the Service Tips tab on the
Professional Technician Society (PTS) web page or the parts catalog.

Are the correct keys present?

Yes For vehicles not equipped with push button start, GO to R2 For vehicles equipped with push button start, GO to R4

No The system cannot be tested without the correct keys. INFORM the customer that all of the correct keys must be
present to proceed with diagnosis of the system.

R2 CHECK IF THE KEYS START THE VEHICLE (VEHICLES NOT EQUIPPED WITH PUSH BUTTON START)
• Place the first key in the ignition lock cylinder and attempt to start the vehicle.
 • Ignition OFF.

• Place the second key in the ignition lock cylinder and attempt to start the vehicle.

Do both keys start the vehicle?

Yes GO to R3

No REFER to: Passive Anti-Theft System (PATS) .

R3 CHECK THE BCM (BODY CONTROL MODULE) UNLIMITED KEY MODE

NOTE: When the BCM is set to Unlimited Key mode, the IKT keys still start the vehicle but the RKE functionality is
inoperative. The BCM only recognizes the first 2 keys reprogrammed for RKE functionality after it is set to
Unlimited Key mode.

• Ignition ON.

NOTE: Unlimited Key mode is used when more than 8 keys are required to be programmed to the vehicle. This

• mode should only be used for Fleet vehicle purposes.

Using a diagnostic scan tool, access the security feature and determine if the BCM is in Unlimited Key mode. REFER to:
Anti-Theft Key Programming - Scan Tool .

Is the BCM Unlimited Key mode enabled?

Yes If this is the desired mode, ERASE and PROGRAM the keys. REFER to: Anti-Theft Key Programming - Scan Tool

If this is not the desired mode, DISABLE the Unlimited Key mode. All IKT keys (up to 4) programmed prior to the BCM
Unlimited Key mode being enabled have the RKE function restored.

No GO to R5

R4 CHECK IF THE KEYS START THE VEHICLE (VEHICLES EQUIPPED WITH PUSH BUTTON START)
• Place the first key in the backup starting location and attempt to start the vehicle. REFER to: Passive Anti-Theft System
(PATS) - System Operation and Component Description .

• Ignition OFF.

• Place the second key in the backup starting location and attempt to start the vehicle.

Do both keys start the vehicle?

Yes GO to R5

No REFER to: Passive Anti-Theft System (PATS) .

R5 CHECK FOR REDUCED RANGE

NOTE: Make sure the vehicle is in an open area with no other large metal objects near, such as other vehicles or steel
buildings.

NOTE: If the RKE functions when near the vehicle, but not at approximately 30m (98 ft), a poor range concern is present.

• Check all keys for normal range performance (approximately 30 m (98 ft).

Do the keys experience poor range?

Yes GO to Pinpoint Test T

No GO to R6
R6 CHECK THE RKE (REMOTE KEYLESS ENTRY) FUNCTIONALITY OF THE KEYS
• Press each RKE button on a key. Repeat this step on a second key.

Are all the RKE functions inoperative from both keys?

Yes GO to R16

No GO to R7

R7 CHECK THE RKE (REMOTE KEYLESS ENTRY) FUNCTIONALITY OF THE SUSPECT KEY
• Press each RKE button (twice for the tailgate latch release) on the suspect key.

Does any RKE function operate?

Yes GO to Pinpoint Test S

No GO to R8

R8 CHECK THE BCM (BODY CONTROL MODULE) NO (TIC) OUT OF SYNC (TIC-NONE_OOS) PID (PARAMETER
IDENTIFICATION)
• Ignition ON.

• Using a diagnostic scan tool,

Access the BCM and monitor the TIC-NONE_OOSPID

Does the PID indicate On?

Yes GO to R12

No For an IKT, GO to R9 For a passive key, GO to R10

R9 RESYNCHRONIZE THE INOPERATIVE KEY BY CYCLING THE IGNITION

• Insert the suspect key into the ignition lock cylinder.

• Ignition ON.

• Wait 10 seconds.

• Ignition OFF.

• Remove the suspect key from the ignition lock cylinder and check the RKE transmitter operation.

Does the suspect key operate correctly now?

Yes The system is OK. The concern was caused by a key out of synchronization.

No GO to R11

R10 RESYNCHRONIZE THE INOPERATIVE PASSIVE KEY

• Ignition OFF.

• Place the suspect key in the backup starting location. REFER to: Passive Anti-Theft System (PATS) - System Operation and
Component Description .

• Ignition ON.

• Wait 10 seconds.

• Ignition OFF.

• Within 30 seconds, press any button on the suspect key 4 times consecutively.

Does the suspect key operate correctly now?

 Yes The system is OK. The concern was caused by a key out of synchronization.

No GO to R11

R11 RESYNCHRONIZE THE INOPERATIVE KEY USING THE SECOND KEY

• Press any button on the operational key.

• Within 30 seconds, press any button on the suspect key.

• Check the suspect key for correct operation.

Does the suspect key operate correctly now?

Yes The system is OK. The concern was caused by a key out of synchronization.

No GO to R15

R12 CHECK THE BCM (BODY CONTROL MODULE) (RKE) REMOTE BATTERY LOW (RKE_BATT_LOW) PID (PARAMETER
IDENTIFICATION)
• Using a diagnostic scan tool,
Access the BCM and monitor the RKE_BATT_LOWPID

Does the PID indicate Off?

Yes GO to R15

No For an IKT, GO to R13 For a passive key, GO to R14

R13 CHECK THE IKT (INTEGRATED KEYHEAD TRANSMITTER) KEY BATTERY

NOTE: Do not clean off any grease from the battery terminals on the back surface of the circuit board.
•

Remove the key battery. Refer to the Owner Guide for battery removal instructions.

• Verify the correct battery is used (CR2032).

• Measure the key battery voltage.

Is the voltage greater than 2.5 volts?

Yes REPLACE the suspect key. PROGRAM a new IKT. REFER to: Anti-Theft Key Programming - Scan Tool .

No REPLACE the key battery (make sure the batteries are seated correctly). DO NOT reprogram the key (damaged or
dead batteries do not erase keys from the BCM memory).

R14 CHECK THE PASSIVE KEY BATTERY

NOTE: Do not clean off any grease from the battery terminals on the back surface of the circuit board.

• Remove the passive key battery. Refer to the Owner Guide for battery removal instructions.

• Verify the correct battery is used (CR2450).

• Measure the key battery voltage.

Is the voltage greater than 2.5 volts?

Yes REPLACE the suspect key. PROGRAM a new passive key. REFER to: Anti-Theft Key Programming - Scan Tool .

No REPLACE the key battery (make sure the battery seats correctly). DO NOT reprogram the key (damaged or dead
batteries do not erase keys from memory).
 R15 PROGRAM THE SUSPECT KEY
• Program the suspect key.
• For vehicles not equipped with push button start, REFER to: Anti-Theft Key Programming - Scan Tool .
• For vehicles equipped with push button start, REFER to: Anti-Theft Key Programming - Scan Tool .

• Check the RKE functionality of the suspect key.

Does the RKE functionality operate?

Yes The system is OK. The concern was caused by an unprogrammed key.

No REPLACE the suspect key. PROGRAM the keys. For vehicles not equipped with push button start, REFER to: Anti-
Theft Key Programming - Scan Tool . For vehicles equipped with push button start, REFER to: Anti-Theft Key
Programming - Scan Tool .

R16 CHECK FOR COMMUNICATION WITH THE BCM (BODY CONTROL MODULE) AND THE RTM (RADIO TRANSCEIVER
MODULE)
• Ignition ON.

• Using a diagnostic scan tool, carry out a network test.

Does the BCM and the RTM pass the network test?

Yes GO to R17

No REFER to: Controller Area Network (CAN) Module Communications Network - Vehicles With: Electronic Manual
Temperature Control (EMTC) - System Operation and Component Description . REFER to: Controller Area Network
(CAN) Module Communications Network - Vehicles With: Dual Automatic Temperature Control (DATC) - System
Operation and Component Description .

R17 CHECK FOR RTM (RADIO TRANSCEIVER MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
• Using a diagnostic scan tool, carry out a RTM module self-test.

Are any Diagnostic Trouble Codes (DTCs) present?

Yes REFER to RTMDTC Chart

No GO to R18

R18 CHECK FOR BCM (BODY CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
• Using a diagnostic scan tool, carry out a BCM module self-test.

Are any Diagnostic Trouble Codes (DTCs) present?

Yes REFER to BCMDTC Chart

No GO to Pinpoint Test X

PINPOINT TEST S: AN INDIVIDUAL BUTTON/FEATURE IS INOPERATIVE FROM THE RKE (REMOTE KEYLESS ENTRY)
TRANSMITTER
An Individual Button/Feature Is Inoperative From The RKE Transmitter
Normal Operations and Fault Conditions
REFER to: Handles, Locks, Latches and Entry Systems - System Operation and Component Description.
Possible Causes
• Door lock system concern
• Tailgate latch release system concern
• Horn system concern
• Turn signal system concern
• Remote start system concern
• Key
Visual Inspection and Diagnostic Pre-checks
• Inspect the key for damage.

PINPOINT TEST S: AN INDIVIDUAL BUTTON/FEATURE IS INOPERATIVE FROM THE RKE (REMOTE KEYLESS ENTRY)
TRANSMITTER

NOTE: This pinpoint test does not diagnose dealer installed remote start systems.

S1 VERIFY THE DOOR LOCK OPERATION

• Press the lock and unlock button on the door lock control switch while observing the door lock operation.

Do the door locks operate correctly?

Yes GO to S2

No REFER to Symptom Chart: Handles, Locks, Latches and Entry Systems - Electrical

S2 VERIFY THE HORN OPERATION USING THE BCM (BODY CONTROL MODULE) PID (PARAMETER IDENTIFICATION)
(HORN_RELAY)
• Ignition ON.

• Using the diagnostic scan tool,

Access the BCM and control the HORN_RELAYPIDand command the horn on then off.

Does the horn sound when commanded on?

Yes GO to S3

No REFER to: Horn .

S3 VERIFY THE HAZARD LAMP OPERATION

• Activate the hazard lamp function.

Do the hazard lamps operate correctly?

Yes If equipped with a tailgate release button, GO to S4 If not equipped with a tailgate release button, GO to S5

No REFER to: Turn Signal and Hazard Lamps .

S4 VERIFY THE TAILGATE LATCH RELEASE OPERATION

• Ignition OFF.

• Unlock the doors using the door lock control switch.

• Press the tailgate release button located at the rear of the vehicle.

Does the tailgate latch release?

Yes GO to S5

No GO to Pinpoint Test N

S5 CHECK THE LOCK AND UNLOCK BUTTONS

• Press the lock and then unlock button on the suspect key.

Do the doors lock and unlock?

Yes If equipped with a tailgate release button, GO to S6 If not equipped with a tailgate release button, GO to S7

No REPLACE the suspect key. PROGRAM the new key. For an IKT, REFER to: Anti-Theft Key Programming - Scan Tool .
For a passive key, REFER to: Anti-Theft Key Programming - Scan Tool - Vehicles With: Keyless Vehicle System .
 S6 CHECK THE TAILGATE RELEASE BUTTON
• Press the tailgate release button twice on the suspect key.

Does the tailgate latch release?

Yes GO to S7

No REPLACE the suspect key. PROGRAM the new key. For an IKT, REFER to: Anti-Theft Key Programming - Scan Tool .
For a passive key, REFER to: Anti-Theft Key Programming - Scan Tool - Vehicles With: Keyless Vehicle System .

S7 CHECK THE PANIC ALARM/VEHICLE LOCATOR BUTTON

• Press the panic/vehicle locator button on the suspect key.

Do the exterior lamps flash and the horn/chime sound?

Yes If equipped with the factory remote start feature, GO to S8

No REPLACE the suspect key. PROGRAM the new key. For an IKT, REFER to: Anti-Theft Key Programming - Scan Tool .
For a passive key, REFER to: Anti-Theft Key Programming - Scan Tool - Vehicles With: Keyless Vehicle System .

S8 VERIFY THE REMOTE START OPERATION

• Close the hood and all the doors.

• NOTE: Each button press must be done within 3 seconds of each other.

From outside the vehicle using a passive key:

• Press the door lock button.
• Press the remote start button twice.

Does the vehicle remotely start?

Yes The RKE transmitter is operating correctly. INFORM the customer of the RKE transmitter operation.

No GO to Pinpoint Test U

PINPOINT TEST T: THE RKE (REMOTE KEYLESS ENTRY) TRANSMITTER HAS POOR RANGE PERFORMANCE
The RKE Transmitter Has Poor Range Performance
Normal Operations and Fault Conditions
REFER to: Handles, Locks, Latches and Entry Systems - System Operation and Component Description.
Possible Causes
• Key
• Key battery
• Aftermarket system
• Consumer electronic device
• High power devices
• TV/radio transmission towers
• RTM

Visual Inspection and Diagnostic Pre-checks

• Inspect the key for damage.
• Inspect the key batteries.
• Inspect for aftermarket RKE systems.

PINPOINT TEST T: THE RKE (REMOTE KEYLESS ENTRY) TRANSMITTER HAS POOR RANGE PERFORMANCE

NOTE: At least 2 programmed keys must be present to begin diagnosis of the RKE system.
T1 CHECK FOR THE CORRECT KEYS
• Check that the correct keys are used with the vehicle. Refer to the PATS Job Aid in the Service Tips tab on the Professional
Technician Society (PTS) web page or the parts catalog.

Are the correct keys present?

Yes GO to T2

No The system cannot be tested without the correct keys. INFORM the customer the correct keys must be present to
proceed with diagnosis of the system.

T2 CHECK ALL KEYS FOR POOR RANGE PERFORMANCE

NOTE: Make sure the vehicle is in an open area with no other large metal objects near, such as other vehicles or steel
buildings.

• Check all keys for normal range performance (approximately 30 m (98 ft).

Do all keys experience poor range?

Yes GO to T5

No For an IKT, GO to T3 For a passive key, GO to T4

T3 CHECK THE IKT (INTEGRATED KEYHEAD TRANSMITTER) KEY BATTERY

NOTE: Do not clean off any grease from the battery terminals on the back surface of the circuit board.

• Remove the key battery. Refer to the Owner Guide for battery removal instructions.

• Verify the correct battery is used (CR2032).

• Measure the key battery voltage.

Is the voltage greater than 2.5 volts?

Yes REPLACE the suspect key. PROGRAM the new key. REFER to: Anti-Theft Key Programming - Scan Tool .

No REPLACE the key battery (make sure the battery is seated correctly). DO NOT reprogram the key (weak or dead
batteries do not erase keys from the BCM memory).

T4 CHECK THE PASSIVE KEY BATTERY

NOTE: Do not clean off any grease from the battery terminals on the back surface of the circuit board.

• Remove the key batteries. Refer to the Owner Guide for battery removal instructions.

• Verify the correct battery is used (CR2450).

• Measure the key battery voltage.

Is the voltage greater than 2.5 volts?

Yes REPLACE the suspect key. PROGRAM the new key. REFER to: Anti-Theft Key Programming - Scan Tool .

No REPLACE the key battery (make sure the battery seats correctly). DO NOT reprogram the key (damaged or dead
batteries do not erase keys from memory).

T5 CHECK THE LOCATION OF THE VEHICLE AND THE APPROACH ANGLES AROUND THE VEHICLE
• Make sure the poor performance is consistent in nature and is not from one approaching angle.

• The RKE transmitter range performance may be degraded in certain locations. For example, if the vehicle or RKE transmitter
 is within range of high-power devices, radio/TV towers, 2-way radios, cell phone charger or other radio communication
device, the operating distance of the keys may be reduced.

Is the poor range performance consistent around the vehicle?

Yes INSTALL a new RTM. REFER to: Radio Transceiver Module (RTM) .

No The system is operating correctly at this time. The range may have been affected by environmental interference such
as high-power devices or other radio communication device.

PINPOINT TEST U: THE REMOTE START FEATURE IS INOPERATIVE

The Remote Start Feature Is Inoperative
Refer to POWER DISTRIBUTION for schematic and connector information.
Normal Operations and Fault Conditions
REFER to: Handles, Locks, Latches and Entry Systems - System Operation and Component Description.
Possible Causes
• Wiring, terminals or connectors
• Remote start feature not enabled
• Passive key
• Hood ajar switch input concern
• Door ajar switch input concern
• TR input concern
• Powertrain concern
• BCM

Visual Inspection and Diagnostic Pre-checks

• Inspect the passive key for damage.

PINPOINT TEST U: THE REMOTE START FEATURE IS INOPERATIVE

NOTE: Use the correct probe adapter(s) when making measurements. Failure to use the correct probe adapter(s) may damage
the connector.

NOTE: This pinpoint test does not diagnose dealer installed remote start systems.

U1 CHECK THE REMOTE START FEATURE ENABLE/DISABLE SETTING

• Ignition ON.

• Using the steering wheel control switch, check the remote start feature setting in the message center.

Is the remote start feature enabled?

Yes GO to U2

No ENABLE the remote start feature.

U2 CHECK THE PARK DETECT SWITCH INPUT

• Ignition ON.

• Verify the PRNDL displays correctly in the IPC. When the vehicle is in PARK, the P should be highlighted or displayed
prominently.

Does the PRNDL display correctly?

Yes GO to U3

No DIAGNOSE the PRNDL. REFER to: Instrumentation, Message Center and Warning Chimes .
U3 CHECK FOR BCM (BODY CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
• Using a diagnostic scan tool, carry out the BCM self-test.

Are any BCM Diagnostic Trouble Codes (DTCs) present?

Yes REFER to BCMDTC Chart

No GO to U4

U4 CHECK FOR POWERTRAIN DIAGNOSTIC TROUBLE CODES (DTCS)

• Using a diagnostic scan tool, carry out the PCMKOEO and KOER self-tests.

Are any PCM Diagnostic Trouble Codes (DTCs) present?

Yes REFER to PCMDTC Chart

No GO to U5

U5 CHECK THE RKE (REMOTE KEYLESS ENTRY) FUNCTIONALITY

• Ignition OFF.

• Using the RKE function of the passive key, press the tailgate release button twice, the lock button and then the unlock button.

Do all the functions tested of the RKE transmitter operate (lock, unlock and tailgate latch release)?

Yes GO to U6

No If all of the functions are inoperative, GO to Pinpoint Test R If an individual function is inoperative, GO to Pinpoint Test S

U6 CHECK THE WAKE-UP CIRCUIT FOR VOLTAGE AT THE PCM (POWERTRAIN CONTROL MODULE) USING THE BCM
(BODY CONTROL MODULE) PID (PARAMETER IDENTIFICATION) (PCM) WAKE-UP OUTPUT CONTROL (PCM_WKUP_CTRL)
• Disconnect PCM B connector.

• Ignition ON.

• Using a diagnostic scan tool, command the BCM

Access the BCM and monitor the PCM_WKUP_CTRLPIDon.

• Measure:
6.2L

Positive Lead Measurement / Action Negative Lead

C1381B-65 Ground

6.8L

Positive Lead Measurement / Action Negative Lead

C175B-65 Ground

6.7L Diesel

Positive Lead Measurement / Action Negative Lead

C1232B-35 Ground

Is the voltage greater than 11 volts?

Yes GO to U8

No GO to U7
U7 CHECK THE WAKE-UP CIRCUIT FOR AN OPEN
• Ignition OFF.

• Disconnect BCM C2280F .

• Measure:
6.2L

Positive Lead Measurement / Action Negative Lead

C1381B-65 C2280F-18

6.8L

Positive Lead Measurement / Action Negative Lead

C175B-65 C2280F-18

6.7L Diesel

Positive Lead Measurement / Action Negative Lead

C1232B-35 C2280F-18

Is the resistance less than 3 ohms?

Yes GO to U9

No REPAIR the circuit.

U8 VERIFY THE REMOTE START FUNCTION IS INOPERATIVE

• Ignition OFF.

• Connect PCM B connector.

• Close all the doors, the hood and the liftgate.

• NOTE: Each button press must be done within three seconds of each other.

Using the key:

• Press the door lock button.
• Press the remote start button twice.

Does the vehicle remotely start?

Yes The system is operating correctly. INFORM the customer of the correct vehicle remote start operation.

No REPLACE the key in question. PROGRAM the new key. For an IKT, REFER to: Anti-Theft Key Programming - Scan
Tool . For a passive key, REFER to: Anti-Theft Key Programming - Scan Tool - Vehicles With: Keyless Vehicle System .

U9 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

• Disconnect and inspect all the BCM connectors.

• Repair:
• corrosion (install new connectors or terminals - clean module pins)
• damaged or bent pins - install new terminals pins
• pushed-out pins - install new pins as necessary

• Reconnect the BCM connectors and make sure they seat and latch correctly.

• Operate the system and determine if the concern is still present.

 Is the concern still present?

Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM, or FSA. If a service article exists for this concern,
DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
INSTALL a new BCM. REFER to: Body Control Module (BCM) .

No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS
the root cause of any connector or pin issues.

PINPOINT TEST V: A DOOR PASSIVE ENTRY FEATURE IS INOPERATIVE

A Door Passive Entry Feature Is Inoperative
Refer to REMOTE KEYLESS ENTRY AND ALARM for schematic and connector information.
Normal Operations and Fault Conditions
REFER to: Handles, Locks, Latches and Entry Systems - System Operation and Component Description.
A vehicle with a full state of charge battery, both doors will function. A vehicle that does not have a battery in a full state of charge, only the
driver door will function
BCMDTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

B1336:01 Left Front Door External Antenna: Sets when the BCM detects a fault from one of the circuits to the driver
General Electrical Failure side keyless entry antenna (internal to the front driver exterior door
handle).

B1337:01 Right Front Door External Antenna: Sets when the BCM detects a fault from one of the circuits to the
General Electrical Failure passenger side keyless entry antenna (internal to the front passenger
exterior door handle).

B1381:11 Left Front Door Handle Proximity Sets when the BCM detects a fault from one of the circuits to the left front
Sensor: Circuit Short To Ground exterior door handle.

B1381:15 Left Front Door Handle Proximity Sets when the BCM detects a fault from one of the circuits to the left front
Sensor: Circuit Short To Battery or exterior door handle.
Open

B1381:29 Left Front Door Handle Proximity Set when the BCM detects an activated touch sensor for more than 5
Sensor: Signal Invalid minutes.

B1382:11 Right Front Door Handle Proximity Sets when the BCM detects a fault from one of the circuits to the right
Sensor: Circuit Short To Ground exterior door handle.

B1382:15 Right Front Door Handle Proximity Sets when the BCM detects a fault from one of the circuits to the right
Sensor: Circuit Short To Battery or exterior door handle.
Open

B1382:29 Right Front Door Handle Proximity Set when the BCM detects an activated touch sensor for more than 5
Sensor: Signal Invalid minutes.

Possible Causes
• Wiring, terminals or connectors
• Door lock system concern
• RKE system concern
• Exterior door handle
• BCM

Visual Inspection and Diagnostic Pre-checks

• Inspect the exterior door handles for damage.
• Verify the battery state of charge.

PINPOINT TEST V: A DOOR PASSIVE ENTRY FEATURE IS INOPERATIVE

NOTE: Use the correct probe adapter(s) when making measurements. Failure to use the correct probe adapter(s) may damage
the connector.

V1 CHECK THE DOOR LOCK OPERATION

• Lock and unlock the doors using a door lock control switch.

Do the doors lock and unlock?

Yes GO to V2

No REFER to Symptom Chart: Handles, Locks, Latches and Entry Systems - Electrical

V2 CHECK THE RKE (REMOTE KEYLESS ENTRY) OPERATION

• Press the lock and unlock buttons on a key.

Do the doors lock and unlock?

Yes GO to V3

No GO to Pinpoint Test R

V3 CHECK THE PASSIVE ENTRY OPERATION FROM BOTH FRONT DOORS

• Operate the passive entry feature from both front doors.

Is the passive entry feature inoperative from both front doors?

Yes GO to V4

No For driver side passive entry feature inoperative GO to V8 For passenger side passive entry feature inoperative GO to
V7

V4 CHECK THE EXTERIOR DOOR HANDLE GROUND CIRCUIT FOR A SHORT TO VOLTAGE
• Ignition OFF.

• Disconnect BCM C2280D .

• Ignition ON.

• Measure:

Positive Lead Measurement / Action Negative Lead

C2280D-20 Ground

Is any voltage present?

Yes REPAIR the circuit.

No GO to V5

V5 CHECK THE EXTERIOR DOOR HANDLE GROUND CIRCUIT FOR A SHORT TO GROUND
• Ignition OFF.

• Measure:

Positive Lead Measurement / Action Negative Lead

C2280D-20 Ground

Is the resistance greater than 10, 000 ohms?

 Yes GO to V6

No REPAIR the circuit.

V6 CHECK THE EXTERIOR DOOR HANDLE GROUND CIRCUIT FOR AN OPEN (BOTH FRONT DOORS PASSIVE ENTRY
INOPERATIVE)
• Disconnect Right Front Exterior Door Handle C634 .

• Measure:

Positive Lead Measurement / Action Negative Lead

C634-4 C2280D-20

Is the resistance less than 3 ohms?

Yes GO to V17

No REPAIR the circuit.

V7 CHECK THE VEHICLE BATTERY CONDITION AND STATE OF CHARGE

NOTE: Use Ford approved battery test equipment.

• Midtronics MDX-650 or P-300/P-600/490/1050

• Midtronics GRX-3590 or 3000

• Check the battery condition and verify that the battery is fully charged. REFER to: Battery .

Is the battery OK and fully charged?

Yes GO to V8

No REFER to: Battery .

V8 CHECK FOR VOLTAGE TO THE EXTERIOR DOOR HANDLE

• Ignition OFF.

• Disconnect the suspect exterior door handle.

• Measure:
Left Front

Positive Lead Measurement / Action Negative Lead

C543-1 Ground

Right Front

Positive Lead Measurement / Action Negative Lead

C634-1 Ground

Is the voltage greater than 11 volts?

Yes GO to V11

No GO to V9

V9 CHECK THE EXTERIOR DOOR HANDLE VOLTAGE SUPPLY CIRCUIT FOR A SHORT TO GROUND
• Disconnect BCM C2280D .
 • Measure:
Left Front

Positive Lead Measurement / Action Negative Lead

C543-1 Ground

Right Front

Positive Lead Measurement / Action Negative Lead

C634-1 Ground

Is the resistance greater than 10, 000 ohms?

Yes GO to V10

No REPAIR the circuit.

V10 CHECK THE EXTERIOR DOOR HANDLE VOLTAGE SUPPLY CIRCUIT FOR AN OPEN
• Measure:
Left Front

Positive Lead Measurement / Action Negative Lead

C543-1 C2280D-21

Right Front

Positive Lead Measurement / Action Negative Lead

C634-1 C2280D-5

Is the resistance less than 3 ohms?

Yes GO to V17

No REPAIR the circuit.

V11 CHECK THE EXTERIOR DOOR HANDLE GROUND CIRCUIT FOR AN OPEN
• Disconnect BCM C2280D .

• Measure:
Left Front

Positive Lead Measurement / Action Negative Lead

C543-4 C2280D-20

Right Front

Positive Lead Measurement / Action Negative Lead

C634-4 C2280D-20

Is the resistance less than 3 ohms?

Yes GO to V12

No REPAIR the circuit.

V12 CHECK THE EXTERIOR DOOR HANDLE INTERNAL ANTENNA

 • Measure:

Positive Lead Measurement / Action Negative Lead

C543, pin 2, component side C543, pin 3, component side

C634, pin 2, component side C634, pin 3, component side

Is the resistance between 1 and 3 ohms?

Yes GO to V13

No INSTALL a new front exterior handle. REFER to: Exterior Front Door Handle.

V13 CHECK THE EXTERIOR DOOR HANDLE

• Remove the opposite side exterior door handle. REFER to: Exterior Front Door Handle.

• Transfer the exterior door handle from the opposite side of the vehicle to the suspect exterior door. For example, if the left
front exterior door handle is suspect, transfer the right front exterior door handle to the left front door.

• Connect BCM C2280D .

• Operate the keyless entry feature from the suspect door.

Does the keyless entry feature operate from the suspect door?

Yes INSTALL a new exterior handle. REFER to: Exterior Front Door Handle.

No GO to V14

V14 CHECK THE EXTERIOR DOOR HANDLE ANTENNA CIRCUITS FOR A SHORT TO VOLTAGE
• Disconnect BCM C2280D .

• Ignition ON.

• Measure:
Left Front

Positive Lead Measurement / Action Negative Lead

C543-2 Ground

C543-3 Ground

Right Front

Positive Lead Measurement / Action Negative Lead

C634-2 Ground

C634-3 Ground

Is any voltage present?

Yes REPAIR the circuit in question.

 No GO to V15

V15 CHECK THE EXTERIOR DOOR HANDLE ANTENNA CIRCUITS FOR A SHORT TO GROUND
• Ignition OFF.

• Measure:
Left Front

Positive Lead Measurement / Action Negative Lead

C543-2 Ground

C543-3 Ground

Right Front

Positive Lead Measurement / Action Negative Lead

C634-2 Ground

C634-3 Ground

Are the resistances greater than 10, 000 ohms?

Yes GO to V16

No REPAIR the circuit in question.

V16 CHECK THE EXTERIOR DOOR HANDLE ANTENNA CIRCUITS FOR AN OPEN
• Measure:
Left Front

Positive Lead Measurement / Action Negative Lead

C543-2 C2280D-13

C543-3 C2280D-28

Right Front

Positive Lead Measurement / Action Negative Lead

C634-2 C2280D-12

C634-3 C2280D-29

Are the resistances less than 3 ohms?

Yes GO to V17

No REPAIR the circuit in question.

V17 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

• Disconnect and inspect all the BCM connectors.

• Repair:
• corrosion (install new connectors or terminals - clean module pins)
• damaged or bent pins - install new terminals pins
• pushed-out pins - install new pins as necessary

• Reconnect the BCM connectors and make sure they seat and latch correctly.
 • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM, or FSA. If a service article exists for this concern,
DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
INSTALL a new BCM. REFER to: Body Control Module (BCM) .

No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS
the root cause of any connector or pin issues.

PINPOINT TEST W: THE TAILGATE PASSIVE ENTRY FEATURE IS INOPERATIVE

The Tailgate Passive Entry Feature Is Inoperative
Refer to REMOTE KEYLESS ENTRY AND ALARM for schematic and connector information.
Normal Operations and Fault Conditions
REFER to: Handles, Locks, Latches and Entry Systems - System Operation and Component Description.
BCMDTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

B10C6:01 Exterior Trunk Antenna: General Electrical Sets when the BCM detects a fault from the keyless entry rear
Failure antenna input.

Possible Causes
• Wiring, terminals or connectors
• Keyless entry rear antenna
• BCM

PINPOINT TEST W: THE TAILGATE PASSIVE ENTRY FEATURE IS INOPERATIVE

NOTE: Use the correct probe adapter(s) when making measurements. Failure to use the correct probe adapter(s) may damage
the connector.

W1 CHECK THE LIFTGATE RELEASE SWITCH INPUT

• Close the tailgate.

• Ignition ON.

• Unlock the doors using the door lock control switch.

• Press the tailgate release button located at the rear of the vehicle.

Does the tailgate latch release?

Yes GO to W2

No GO to Pinpoint Test N

W2 CHECK THE RKE (REMOTE KEYLESS ENTRY) OPERATION

• Ignition OFF.

• Close the tailgate.

• Press the tailgate release button twice on a key.

Does the tailgate latch release?

Yes GO to W3

No GO to Pinpoint Test R
W3 CHECK THE KEYLESS ENTRY REAR ANTENNA
• Ignition OFF.

• Disconnect Keyless Entry Rear Antenna C4321 .

• Measure:

Positive Lead Measurement / Action Negative Lead

C4321, pin 1, component side C4321, pin 2, component side

Is the resistance between 1 and 3 ohms?

Yes GO to W4

No INSTALL a new keyless entry rear antenna. REFER to: Keyless Entry Rear Antenna.

W4 CHECK THE KEYLESS ENTRY REAR ANTENNA CIRCUITS FOR A SHORT TO VOLTAGE
• Disconnect BCM C2280D .

• Ignition ON.

• Measure:

Positive Lead Measurement / Action Negative Lead

C2280D-30 Ground

C2280D-32 Ground

Is any voltage present?

Yes REPAIR the circuit in question.

No GO to W5

W5 CHECK THE KEYLESS ENTRY REAR ANTENNA CIRCUITS FOR A SHORT TO GROUND
• Ignition OFF.

• Measure:

Positive Lead Measurement / Action Negative Lead

C2280D-30 Ground

C2280D-32 Ground

Are the resistances greater than 10, 000 ohms?

Yes GO to W6

No REPAIR the circuit in question.

W6 CHECK THE KEYLESS ENTRY REAR ANTENNA CIRCUITS FOR AN OPEN

• Measure:

Positive Lead Measurement / Action Negative Lead

 Positive Lead Measurement / Action Negative Lead

C2280D-30 C4321-1

C2280D-32 C4321-2

Are the resistances less than 3 ohms?

Yes GO to W7

No REPAIR the circuit in question.

W7 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

• Disconnect and inspect all the BCM connectors.

• Repair:
• corrosion (install new connectors or terminals - clean module pins)
• damaged or bent pins - install new terminals pins
• pushed-out pins - install new pins as necessary

• Reconnect the BCM connectors and make sure they seat and latch correctly.

• Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM, or FSA. If a service article exists for this concern,
DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
INSTALL a new BCM. REFER to: Body Control Module (BCM) .

No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS
the root cause of any connector or pin issues.

PINPOINT TEST X: U0258:87 OR U1A00:00

U0258:87 or U1A00:00
Refer to REMOTE KEYLESS ENTRY AND ALARM for schematic and connector information.
Normal Operation and Fault Conditions
The RTM communicates with the BCM over a LIN circuit and, when the network is awake, over the CAN.
RTMDTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

U1A00:00 Private Communication Network: No Sub Type Sets when the RTM detects a fault with the LIN circuit to
Information the BCM.

BCMDTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

U0258:87 Lost Communication With Radio Transceiver: Sets when the BCM detects a communication fault with the
Missing Message RTM over the LIN circuit.

Possible Causes
• Wiring, terminals or connectors
• RTM
• BCM

PINPOINT TEST X: U0258:87 OR U1A00:00

NOTE: Use the correct probe adapter(s) when making measurements. Failure to use the correct probe adapter(s) may damage
 the connector.

X1 CHECK IF THE RTM (RADIO TRANSCEIVER MODULE) AND THE BCM (BODY CONTROL MODULE) PASS THE NETWORK
TEST
• Ignition ON.

• Using a diagnostic tool, carry out the network test.

Does the RTM and the BCM pass the network test?

Yes GO to X2

No REFER to: Controller Area Network (CAN) Module Communications Network - Vehicles With: Electronic Manual
Temperature Control (EMTC) - System Operation and Component Description . REFER to: Controller Area Network
(CAN) Module Communications Network - Vehicles With: Dual Automatic Temperature Control (DATC) - System
Operation and Component Description .

X2 CHECK THE LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR A SHORT TO VOLTAGE
• Disconnect RTM C9026 .

• Disconnect BCM C2280B .

• Measure:

Positive Lead Measurement / Action Negative Lead

C9026-2 Ground

Is any voltage present?

Yes REPAIR the circuit.

No GO to X3

X3 CHECK THE LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR A SHORT TO GROUND
• Connect BCM C2280B .

• Ignition OFF.

• Disconnect BCM C2280B .

• Measure:

Positive Lead Measurement / Action Negative Lead

C9026-2 Ground

Is the resistance greater than 10, 000 ohms?

Yes GO to X4

No REPAIR the circuit.

X4 CHECK THE LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR AN OPEN

• Measure:

Positive Lead Measurement / Action Negative Lead

C9026-2 C2280B-26

Is the resistance less than 3 ohms?

 Yes GO to X5

No REPAIR the circuit.

X5 CHECK FOR CORRECT RTM (RADIO TRANSCEIVER MODULE) OPERATION

• Disconnect and inspect the RTM connector.

• Repair:
• corrosion (install new connectors or terminals - clean module pins)
• damaged or bent pins - install new terminals pins
• pushed-out pins - install new pins as necessary

• Reconnect the RTM connector and make sure it seats and latches correctly.

• Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM, or FSA. If a service article exists for this concern,
DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
INSTALL a new RTM. REFER to: Radio Transceiver Module (RTM) . TEST the system for normal operation. If the
concern is still present, GO to X6

No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS
the root cause of any connector or pin issues.

X6 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

• Disconnect and inspect all the BCM connectors.

• Repair:
• corrosion (install new connectors or terminals - clean module pins)
• damaged or bent pins - install new terminals pins
• pushed-out pins - install new pins as necessary

• Reconnect the BCM connectors and make sure they seat and latch correctly.

• Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM, or FSA. If a service article exists for this concern,
DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
INSTALL a new BCM. REFER to: Body Control Module (BCM) .

No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS
the root cause of any connector or pin issues.

PINPOINT TEST Y: U0140:00

U0140:00
Normal Operation and Fault Conditions
The DDM/ PDM communicates with the BCM over the CAN. If the DDM/ PDM does not receive messages from the BCM, features such as
the puddle lamps, exterior mirror turn signal and door switch illumination can be inoperative.
DDM/ PDMDTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

U0140:00 Lost Communication With Body Control Module: No Sets when the DDM/ PDM detects data messages are
Sub-Type Information missing from the BCM.

Possible Causes
 • Network communication concern
• DDM/ PDM
• BCM

PINPOINT TEST Y: U0140:00

Y1 VERIFY THE CUSTOMER CONCERN

• Ignition ON.

• Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to Y2

No The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent
fault condition.

Y2 CHECK THE COMMUNICATION NETWORK

• Using a diagnostic scan tool, carry out a network test.

Does the BCM pass the network test?

Yes GO to Y3

No REFER to: Controller Area Network (CAN) Module Communications Network - Vehicles With: Electronic Manual
Temperature Control (EMTC) - System Operation and Component Description . REFER to: Controller Area Network
(CAN) Module Communications Network - Vehicles With: Dual Automatic Temperature Control (DATC) - System
Operation and Component Description .

Y3 CHECK FOR BCM (BODY CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
• Using a diagnostic scan tool, carry out the BCM self-test.

Are any voltage related Diagnostic Trouble Codes (DTCs) present?

Yes REFER to: Body Control Module (BCM) .

No GO to Y4

Y4 RECHECK THE DDM (DRIVER DOOR MODULE) OR PDM (PASSENGER DOOR MODULE) DIAGNOSTIC TROUBLE CODES
(DTCS)

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during
PMI or the PMI may not have been carried out.

• Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) and repeat the DDM/ PDM self-test.

Is DTC U0140:00 still present?

Yes GO to Y5

No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent
fault condition.

Y5 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0140 SET IN OTHER MODULES
• Using a diagnostic scan tool, clear all Diagnostic Trouble Codes (DTCs).

• Ignition OFF.

• Ignition ON.

• Wait 30 seconds.
 • Using a diagnostic scan tool, retrieve the Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Is DTC U0140 set in other modules?

Yes INSTALL a new BCM. Refer to BODY CONTROL MODULE (BCM)

No INSTALL a new DDM or PDM as necessary. REFER to: Driver Door Module (DDM) . REFER to: Passenger Door
Module (PDM) .

PINPOINT TEST Z: U0208:00

U0208:00
Normal Operation and Fault Conditions
The DDM/ PDM communicate with the DSM over the CAN. If the DDM/ PDM does not receive messages from the DSM, features such as
the memory mirror position can be inoperative.
DDM/ PDMDTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

U0208:00 Lost Communication With "Seat Control Module A": No Sets when the DDM/ PDM detects data messages are
Sub-Type Information missing from the DSM.

Possible Causes
• Network communication concern
• DDM/ PDM
• DSM

PINPOINT TEST Z: U0208:00

Z1 VERIFY THE CUSTOMER CONCERN

• Ignition ON.

• Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to Z2

No The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent
fault condition.

Z2 CHECK THE COMMUNICATION NETWORK

• Using a diagnostic scan tool, carry out a network test.

Does the DSM pass the network test?

Yes GO to Z3

No REFER to: Controller Area Network (CAN) Module Communications Network - Vehicles With: Electronic Manual
Temperature Control (EMTC) - System Operation and Component Description . REFER to: Controller Area Network
(CAN) Module Communications Network - Vehicles With: Dual Automatic Temperature Control (DATC) - System
Operation and Component Description .

Z3 CHECK FOR DSM (DRIVER FRONT SEAT MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
• Using a diagnostic scan tool, carry out the DSM self-test.

Are any voltage related Diagnostic Trouble Codes (DTCs) present?

Yes REFER to: Front Seats .

No GO to Z4

Z4 RECHECK THE DDM (DRIVER DOOR MODULE) OR PDM (PASSENGER DOOR MODULE) DIAGNOSTIC TROUBLE CODES
 (DTCS)

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during
PMI or the PMI may not have been carried out.

• Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) and repeat the DDM/ PDM self-test.

Is DTC U0208:00 still present?

Yes GO to Z5

No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent
fault condition.

Z5 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0208 SET IN OTHER MODULES
• Using a diagnostic scan tool, clear all Diagnostic Trouble Codes (DTCs).

• Ignition OFF.

• Ignition ON.

• Wait 30 seconds.

• Using a diagnostic scan tool, retrieve the Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Is DTC U0208 set in other modules?

Yes INSTALL a new DSM. REFER to: Driver Front Seat Module (DSM) .

No INSTALL a new DDM or PDM as necessary. REFER to: Driver Door Module (DDM) . REFER to: Passenger Door
Module (PDM) .

PINPOINT TEST AA: U0232:00

U0232:00
Normal Operation and Fault Conditions
The DDM communicates with the SODL over the CAN. If the DDM does not receive messages from the SODL, the side obstacle detection
feature can be inoperative for the left side.
DDMDTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

U0232:00 Lost Communication With Side Obstacle Detection Control Sets when the DDM detects data messages
Module - Left: No Sub-Type Information are missing from the SODL.

Possible Causes
• Network communication concern
• DDM
• SODL

PINPOINT TEST AA: U0232:00

AA1 VERIFY THE CUSTOMER CONCERN

• Ignition ON.

• Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AA2
 No The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent
fault condition.

AA2 CHECK THE COMMUNICATION NETWORK

• Using a diagnostic scan tool, carry out a network test.

Does the SODL pass the network test?

Yes GO to AA3

No REFER to: Controller Area Network (CAN) Module Communications Network - Vehicles With: Electronic Manual
Temperature Control (EMTC) - System Operation and Component Description . REFER to: Controller Area Network
(CAN) Module Communications Network - Vehicles With: Dual Automatic Temperature Control (DATC) - System
Operation and Component Description .

AA3 CHECK FOR SODL (SIDE OBSTACLE DETECTION CONTROL MODULE LH) DIAGNOSTIC TROUBLE CODES (DTCS)
• Using a diagnostic scan tool, carry out the SODL self-test.

Are any voltage related Diagnostic Trouble Codes (DTCs) present?

Yes REFER to: Blind Spot Information System .

No GO to AA4

AA4 RECHECK THE DDM (DRIVER DOOR MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during
PMI or the PMI may not have been carried out.

• Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) and repeat the DDM self-test.

Is DTC U0232:00 still present?

Yes GO to AA5

No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent
fault condition.

AA5 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0232 SET IN OTHER MODULES
• Using a diagnostic scan tool, clear all Diagnostic Trouble Codes (DTCs).

• Ignition OFF.

• Ignition ON.

• Wait 30 seconds.

• Using a diagnostic scan tool, retrieve the Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Is DTC U0232 set in other modules?

Yes INSTALL a new SODL. REFER to: Side Obstacle Detection Control Module (SODCM) .

No INSTALL a new DDM. REFER to: Driver Door Module (DDM) .

PINPOINT TEST AB: U0233:00

U0233:00
Normal Operation and Fault Conditions
The PDM communicates with the SODR over the CAN. If the PDM does not receive messages from the SODR, the side obstacle detection
feature can be inoperative for the right side.
PDMDTC Fault Trigger Conditions
 DTC Description Fault Trigger Conditions

U0233:00 Lost Communication With Side Obstacle Detection Control Sets when the PDM detects data messages
Module - Right: No Sub-Type Information are missing from the SODR.

Possible Causes
• Network communication concern
• PDM
• SODR

PINPOINT TEST AB: U0233:00

AB1 VERIFY THE CUSTOMER CONCERN

• Ignition ON.

• Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AB2

No The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent
fault condition.

AB2 CHECK THE COMMUNICATION NETWORK

• Using a diagnostic scan tool, carry out a network test.

Does the SODR pass the network test?

Yes GO to AB3

No REFER to: Controller Area Network (CAN) Module Communications Network - Vehicles With: Electronic Manual
Temperature Control (EMTC) - System Operation and Component Description . REFER to: Controller Area Network
(CAN) Module Communications Network - Vehicles With: Dual Automatic Temperature Control (DATC) - System
Operation and Component Description .

AB3 CHECK FOR SODR (SIDE OBSTACLE DETECTION CONTROL MODULE RH) DIAGNOSTIC TROUBLE CODES (DTCS)
• Using a diagnostic scan tool, carry out the SODR self-test.

Are any voltage related Diagnostic Trouble Codes (DTCs) present?

Yes REFER to: Blind Spot Information System .

No GO to AB4

AB4 RECHECK THE PDM (PASSENGER DOOR MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during
PMI or the PMI may not have been carried out.

• Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) and repeat the PDM self-test.

Is DTC U0233:00 still present?

Yes GO to AB5

No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent
fault condition.

AB5 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0233 SET IN OTHER MODULES
• Using a diagnostic scan tool, clear all Diagnostic Trouble Codes (DTCs).
 • Ignition OFF.

• Ignition ON.

• Wait 30 seconds.

• Using a diagnostic scan tool, retrieve the Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Is DTC U0233 set in other modules?

Yes INSTALL a new SODR. REFER to: Side Obstacle Detection Control Module (SODCM) .

No INSTALL a new PDM. REFER to: Passenger Door Module (PDM) .

PINPOINT TEST AC: P1594 OR P1595

P1594 OR P1595
Normal Operation and Fault Conditions
When the BCM receives a request to remote start the vehicle, it first checks to make sure conditions exist to allow it to start (for example,
the hood and doors closed, vehicle in PARK, no powertrain concerns). If the required conditions are correct, the BCM starts the vehicle and
allows it to run for a predetermined amount of time, determined by the setting selected from the message center.
PCMDTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

P1594 Forced Engine Shutdown - Remote Start System Fault, Sets when the PCM detects the remote start has been
No Unattended Vehicle Timeout active for more than 30 minutes continuously.

P1595 Forced Engine Shutdown - Remote Start System Fault, Sets when the PCM detects the remote start is active with
Transmission Range Not In Park Position the transmission not in PARK.

Possible Causes
• Network communication concern
• Powertrain concern
• BCM

PINPOINT TEST AC: P1594 OR P1595

AC1 CHECK FOR OTHER PCM (POWERTRAIN CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
• Review the results from the PCM self-test.

Are any other PCM Diagnostic Trouble Codes (DTCs) present?

Yes DIAGNOSE all other PCM Diagnostic Trouble Codes (DTCs) first. REFER to the PCMDTC Chart in the appropriate
Electronic Engine Controls Article

No GO to AC2

AC2 CHECK FOR BCM (BODY CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
• Ignition ON.

• Using a diagnostic scan tool, carry out the BCM self-test.

Are any BCM Diagnostic Trouble Codes (DTCs) present?

Yes REFER to BCMDTC Chart

No GO to AC3

AC3 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

• Disconnect and inspect all the BCM connectors.

• Repair:
 • corrosion (install new connectors or terminals - clean module pins)
• damaged or bent pins - install new terminals pins
• pushed-out pins - install new pins as necessary

• Reconnect the BCM connectors and make sure they seat and latch correctly.

• Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM, or FSA. If a service article exists for this concern,
DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
INSTALL a new BCM. REFER to: Body Control Module (BCM) .

No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS
the root cause of any connector or pin issues.

GENERAL PROCEDURES

Door Latch Lubrication

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING
Special Tool(s) / General Equipment

Flat-Bladed Screwdriver

Materials

Name Specification

Motorcraft® Multi-Purpose Grease SprayXL-5-A ESB-M1C93-B

Activation

NOTE: Typical left front door shown, others similar.

1. Open the door.

2. Using a flat blade screwdriver, fully close the latch (2 clicks). Use the General Equipment: Flat-Bladed Screwdriver

NOTE: Do not over-lubricate the latch. Using excessive grease may damage the internal lock motor.
3.

Spray the multi-purpose grease into the opening on the door latch for approximately 5 seconds.
Material: Motorcraft® Multi-Purpose Grease Spray / XL-5-A (ESB-M1C93-B)

NOTE: Some exterior door handles are operated mechanically while other exterior door handles are operated

4. electronically.
 Open the latch using the exterior door handle.

5. Open and close the door several times to circulate the lubricant inside the latch.

6. Open the door.

7. Wipe off any excess grease.

Staged Unlock Programming

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING
Activation

1. With the ignition in OFF, press the LOCK and UNLOCK buttons on the RKE transmitter simultaneously for 4 seconds.
2. The turn signals flash twice to indicate the mode change.
3. Repeat these steps to enable/disable the staged unlocking feature.

REMOVAL AND INSTALLATION

Door Lock Cylinder

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING

REMOVAL

NOTE: Removal steps in this procedure may contain installation details.

NOTE: Repair individual door lock cylinders by discarding the inoperative door lock cylinder and building a new door lock cylinder
using the appropriate lock repair service kit. The lock repair service kit includes a detailed instruction sheet to build the
new lock to match the key cut pattern for the vehicle, thus allowing for single point replacement without needing to replace
or reprogram other locks or keys.

1. Remove the exterior front door handle. Refer to: Exterior Front Door Handle.
2. Remove the door lock cylinder.
1. Release the door lock cylinder retaining tabs.
2. Rotate the door lock cylinder counterclockwise.
3. Remove the door lock cylinder.

INSTALLATION

1. To install, reverse the removal procedure.

 2. Rotate the key to check for correct operation.

Exterior Front Door Handle

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING

REMOVAL

NOTE: LH side shown, RH side similar.

NOTE: Removal steps in this procedure may contain installation details.

1. Remove the front door trim panel. Refer to: Front Door Trim Panel .
2. Remove the watershield.

3. If equipped. Disconnect the door handle electrical connector.

4. Remove the exterior front door handle access plug.

5. Remove the exterior front door handle bolt.

Torque: 62 lb.in (7 Nm)

6. NOTE: Access the exterior front door handle nuts through the watershield opening.

Remove the exterior front door handle nuts.

Torque: 62 lb.in (7 Nm)

7. Remove the exterior front door handle.

1. Position the exterior front door handle out of the door.
2. Detach the exterior front door handle lock rod.
3. Detach the exterior front door handle cable from routing clip.
4. Detach the exterior front door handle cable from the handle retaining bracket.
5. Detach the exterior front door handle cable end from the handle.

INSTALLATION

1. To install, reverse the removal procedure.

Exterior Rear Door Handle - Crew Cab
For information on Ford Color Coded Illustrations refer to OEM COLOR CODING

REMOVAL

NOTE: LH side shown, RH side similar.

NOTE: Removal steps in this procedure may contain installation details.

1. Remove the rear door trim panel. Refer to: Rear Door Trim Panel - Crew Cab .
2. Remove the watershield.

3. Remove the exterior rear door handle access plug.

4. Remove the exterior rear door handle bolt.

Torque: 62 lb.in (7 Nm)

5. Remove the exterior rear door handle access plugs.

6. Remove the exterior rear door handle nuts.

Torque: 62 lb.in (7 Nm)

7. Remove the exterior rear door handle.

1. Position the exterior rear door handle out of the door.
2. Detach the exterior rear door handle cable from the routing tab.
3. Detach the exterior rear door handle cable from the handle retaining bracket.
4. Detach the exterior rear door handle cable end from the handle.

INSTALLATION

1. To install, reverse the removal procedure.

Front Door Latch

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING
Special Tool(s) / General Equipment

Interior Trim Remover

REMOVAL

NOTE: LH side shown, RH side similar.

NOTE: Removal steps in this procedure may contain installation details.

Vehicles with power windows

1. Remove the front door window control switch. Refer to: Front Door Window Control Switch - Vehicles With: Front Power Windows .
2. Remove the front door watershield.

3. Lower the front door window glass to the one quarter down position.
1. Connect the front door window control switch.
2. Lower the front door window glass to the one quarter down position.
3. Disconnect the front door window control switch.

Vehicles with manual windows

4. Remove the front door trim panel. Refer to: Front Door Trim Panel .
5. Remove the front door watershield.

6. Lower the front door window glass to the one quarter down position.
1. Partially install the window regulator handle.
2. Lower the front door window glass to the one quarter down position.
3. Remove the window regulator handle.

All vehicles
7. Release the rear retaining clip from front door window glass.
1. Release the retaining clip from front door window glass. Use the General Equipment: Interior Trim Remover
2. Raise front door window glass enough to release the front door window glass from the retaining clip.

8. Remove the rear window regulator nut adhesive cover.

9. Position the front door window regulator aside.

1. Remove the window regulator nuts.
Torque: 93 lb.in (10.5 Nm)
2. Position the front door window regulator aside.
10. Remove the exterior front door handle. Refer to: Exterior Front Door Handle.

NOTE: The front door window glass shown in the full up position for clarity.
11.

Remove the front door latch bolts.

Torque: 80 lb.in (9 Nm)

12. NOTE: The front door window glass shown in the full up position for clarity.

Remove the front door window run bolts.

Torque: 55 lb.in (6.2 Nm)

NOTE: The front door window glass shown in the full up position for clarity.
13.

NOTE: The front door is shown transparent for clarity.

Remove the front door latch.

1. Route the interior front door handle cable and the lock rod through the inner door.
2. If equipped. Disconnect the power door lock actuator electrical connector.
3. Disconnect the exterior front door handle cable routing clip(s).
4. Disconnect the door ajar switch electrical connector.
5. Remove the front door latch.

14. NOTE: This step is only necessary when installing a new component.

Remove the front door latch and cables from the front door glass run and bracket.
1. Remove the bolt from the exterior front door handle release cable retaining bracket.
2. Remove the exterior front door handle release cable retaining bracket.
3. Remove the bolt from the front door latch.
4. Remove the front door latch from the front door glass run and bracket.
5. Remove the front door latch rain shield from the front door glass run and bracket.

NOTE: This step is only necessary when installing a new component.

15.

Remove the interior door handle release cable retaining bracket from the front door latch.
 1. Release the interior door handle release cable retaining bracket from the interior door handle release cable mounting
bracket.
2. Remove the interior door handle release cable retaining bracket from the interior door handle release cable.

16. NOTE: This step is only necessary when installing a new component.

Remove the cables and lock rod.

1. Remove the lock rod from the latch.
2. Detach the interior door handle cable from the retaining bracket.
3. Remove the interior door handle cable from the latch.
4. Detach the exterior door handle cable from the retaining bracket.
5. Remove the exterior door handle cable from the latch.

INSTALLATION
All vehicles

1. To install, reverse the removal procedure.

Vehicles with power windows

NOTE: This step is only necessary when installing a new component.

2.

Carry out the power door window initialization. Refer to: Power Door Window Initialization .

Front Door Lock Actuator

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING
Special Tool(s) / General Equipment

Flat Headed Screw Driver

REMOVAL

NOTE: Left hand (LH) shown, right hand (RH) similar.

NOTE: Removal steps in this procedure may contain installation details.

1. Remove the front door latch. Refer to: Front Door Latch.
2. Remove the front door latch from the front door glass run and bracket.
1. Remove the bolt from the exterior front door handle release cable retaining bracket (if equipped) and the latch.
Torque: 11 lb.in (1.2 Nm)
2. If equipped. Remove the exterior front door handle release cable retaining bracket.
3. Remove the bolt from the front door latch.
Torque: 11 lb.in (1.2 Nm)
4. Remove the front door latch from the front door glass run and bracket.
5. If equipped. Remove the front door latch rain shield from the front door glass run and bracket.
 3. Remove the front door lock actuator.
1. Using a flat headed screwdriver separate the front door lock actuator from the front door latch. Use the General Equipment:
Flat Headed Screw Driver
2. Slide the front door lock actuator off the front door latch.

INSTALLATION

1. To install, reverse the removal procedure.

2. Carry out the power door window initialization. Refer to: Power Door Window Initialization .

Front Door Lock Control Switch

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING

REMOVAL

NOTE: LH side shown, RH side similar.

1. Remove the front door trim panel. Refer to: Front Door Trim Panel .
2. Remove the front door lock control switch.
1. Release the retaining clips.
2. Remove the door lock control switch.

INSTALLATION

1. To install, reverse the removal procedure.

Hood Latch
For information on Ford Color Coded Illustrations refer to OEM COLOR CODING

REMOVAL

NOTE: Removal steps in this procedure may contain installation details.

NOTE: If reinstalling the original hood latch, mark around the bolts to aid in alignment during installation.
1.

Remove the hood latch.

1. Mark the hood latch.
2. Remove the bolts from the hood latch.
3. If equipped. Disconnect the hood ajar switch.
4. Disconnect the hood latch release cable end and detach the cable from the mounting bracket.
INSTALLATION

1. To install, reverse the removal procedure.

NOTE: If reinstalling the original hood latch, use the marks made during removal to aid in alignment.
2.

Install the bolts and align the hood latch.

1. Align the hood latch.
2. Tighten the hood latch bolts.
Torque: 26 lb.ft (35 Nm)

Hood Latch Release Cable

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING

REMOVAL
6.7L Power Stroke Diesel

1. If equipped. Remove LH fender splash shield. Refer to:FENDER SPLASH SHIELD

All vehicles
2. Remove the hood latch. Refer to: Hood Latch.

3. NOTE: Diesel engine shown, Gas engines similar.

Remove the radiator sight shield.

1. Remove the pin type retainer and position the air cleaner inlet duct aside.
2. Remove the pin type retainers and remove the radiator sight shield.

4. Remove the hood latch release handle. Refer to: Hood Latch Release Handle.
5. Route the hood latch release cable through the cowl.
1. Release the cable routing clip.
2. Route the hood latch release cable through the cowl.

NOTE: Diesel engine shown, Gas engines similar.

6.

Route the hood latch release cable through the cowl.

1. Route the hood latch release cable through the cowl.
2. Release the cable routing clip.

7. NOTE: Radiator support shown transparent for clarity.

Route the hood latch release cable through the radiator support.
1. Release the cable routing clip.
 2. Route the hood latch release cable through the radiator support.

8. NOTE: Diesel engine shown, Gas engines similar.

Remove the hood latch release cable.

1. Release the cable routing clips.
2. Remove the hood latch release cable.

INSTALLATION

1. To install, reverse the removal procedure.

Hood Latch Release Handle

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING

REMOVAL

NOTE: Removal steps in this procedure may contain installation details.

1. NOTE: Regular cab shown, all others similar.

Release the clips and remove the scuffplate trim panel.

2. Remove the cowl side trim panel.

3. Remove the hood latch release handle.

1. Remove the bolt from the hood latch release handle.
Torque: 80 lb.in (9 Nm)
2. Remove the hood latch release cable from the hood latch release handle retaining bracket.
3. Remove the hood latch release cable end from the hood latch release handle.

INSTALLATION

1. To install, reverse the removal procedure.

Ignition Lock Cylinder

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING
REMOVAL
Non-functional lock cylinder

NOTE: For non-functional ignition lock cylinders, replace the steering column.

1. Remove the steering column. Refer to: Steering Column .

Functional lock cylinder

NOTE: Repair individual lock cylinders by discarding the inoperative lock cylinder and building a new lock cylinder using
the appropriate lock repair service kit. The lock repair service kit includes a detailed instruction sheet to build the
new lock to match the key cut pattern for the vehicle, thus allowing for single point replacement without needing to
replace or reprogram other locks or keys.

2. Remove the steering column shrouds. Refer to: Steering Column Shrouds .
3. Remove the ignition lock cylinder.
1. Insert the ignition key and position the ignition lock cylinder to the ACC position.
2. Using a suitable tool, press the ignition lock cylinder release pin through the access hole.
3. Pulling the ignition lock cylinder outward, remove the ignition lock cylinder.

INSTALLATION

1. To install, reverse the removal procedure.

2. Install the ignition lock cylinder.
1. Make sure the ignition lock cylinder is in the ACC position.
2. Insert the ignition lock cylinder into the ignition lock cylinder housing located on the steering column. Make sure to align the
locking pin with the locking pin access hole.
3. Rotate the ignition key through all lock cylinder positions to check for correct operation.

Interior Front Door Handle

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING

REMOVAL

NOTE: LH side shown, RH side similar.

1. Remove the front door trim panel. Refer to: Front Door Trim Panel .
2. Remove the interior front door handle.
1. Remove the bolts.
2. Remove the interior front door handle.

INSTALLATION

1. To install, reverse the removal procedure.

Interior Rear Door Handle - Crew Cab

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING

REMOVAL
 NOTE: LH side shown, RH side similar.

1. Remove the rear door trim panel. Refer to: Rear Door Trim Panel - Crew Cab .
2. Remove the interior rear door handle.
1. Remove the bolts.
2. Remove the interior rear door handle.

INSTALLATION

1. To install, reverse the removal procedure.

Interior Rear Door Handle - Super Cab

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING

REMOVAL

NOTE: LH side shown, RH side similar.

1. Remove the rear door trim panel. Refer to: Rear Door Trim Panel - Super Cab .
2. Remove the interior rear door handle.
1. Remove the lower cable from the cable bracket.
2. Remove the lower cable end from the interior rear door handle.
3. Remove the upper cable from the cable bracket.
4. Remove the upper cable end from the interior rear door handle.

INSTALLATION

1. To install, reverse the removal procedure.

Keyless Entry Keypad

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING

REMOVAL

1. Remove the front door upper moulding. Refer to: Front Door Upper Moulding .
2. Remove the keyless entry keypad.
1. Release the retaining tabs on the keyless entry keypad.
2. Remove the keyless entry keypad from the front door upper moulding.

INSTALLATION

1. To install, reverse the removal procedure.

Keyless Entry Rear Antenna

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING

REMOVAL

1. Remove the tailgate release handle. Refer to: Tailgate Release Handle.
2. Remove the keyless entry rear antenna.
1. Disconnect the electrical connector from the keyless entry rear antenna.
2. Remove the screws and the keyless entry rear antenna.

INSTALLATION

1. To install, reverse the removal procedure.

2. If equipped with 360 degree view camera, align the rear camera. Refer to: 360 Degree View Camera Alignment .

Rear Door Cable - Super Cab

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING

REMOVAL

NOTE: LH side shown, RH side similar.

Upper door latch cable

1. Remove the interior rear door handle. Refer to: Interior Rear Door Handle - Super Cab.
2. Remove the rear door upper latch. Refer to: Rear Door Upper Latch - Super Cab.
3. Remove the rear door upper latch cable.

Lower door latch cable

4. NOTE: The lower door latch cable is serviced with the rear door lower latch as an assembly.

Remove the rear door lower latch. Refer to: Rear Door Lower Latch - Super Cab.

INSTALLATION

1. To install, reverse the removal procedure.

Rear Door Latch - Crew Cab

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING
Special Tool(s) / General Equipment

Interior Trim Remover

REMOVAL

NOTE: LH side shown, RH side similar.

NOTE: Removal steps in this procedure may contain installation details.

1. Remove the exterior rear door handle. Refer to: Exterior Rear Door Handle - Crew Cab.
Vehicles with power windows
2. Remove the rear door window control switch. Refer to: Rear Door Window Control Switch - Crew Cab, Vehicles With: Rear Power
Windows .
3. Lower the rear door window glass to the half down position.
1. Install the rear door window control switch.
2. Lower the rear door window glass to the half down position.
3. Remove the rear door window control switch.

Vehicles with manual windows

4. Lower the rear door window glass to the half down position.
1. Partially install the rear door window regulator handle.
2. Lower the rear door window glass to the half down position.
3. Remove the rear door window regulator handle.

All vehicles
5. Release the retaining clips from rear door window glass. Use the General Equipment: Interior Trim Remover

6. Raise the rear door window glass and tape in place.

1. Raise the rear door window glass
2. Tape the rear door window glass in place.

7. Position the rear door window regulator aside.

1. Remove the window regulator nuts.
Torque: 93 lb.in (10.5 Nm)
2. Position the rear door window regulator aside.

8. Remove the rear door latch bolts.

Torque: 80 lb.in (9 Nm)

NOTE: The rear door window glass shown in the full up position for clarity.
9.

Remove the rear door window run bolt.

Torque: 55 lb.in (6.2 Nm)
 10. NOTE: The rear door window glass shown in the full up position for clarity.

NOTE: The rear door is shown transparent for clarity.

Remove the rear door latch.

1. Route the lock rod through the inner door.
2. Route the cable through the inner door.
3. If equipped. Disconnect the power door lock actuator electrical connector.
4. Disconnect the door ajar switch electrical connector.
5. Remove the rear door latch.

11. NOTE: This step is only necessary when installing a new component.

Remove the rear door latch from the aft rear door glass run and bracket.
1. Remove the screws from the rear door latch.
2. Remove the rear door latch from the aft rear door glass run and bracket.
3. If equipped. Remove the rear door latch rain shield from the aft rear door glass run and bracket.

NOTE: This step is only necessary when installing a new component.

12.

Remove the cables and lock rod.

1. Remove the lock rod from the rear door latch.
2. Detach the exterior door handle cable from the retaining bracket.
3. Remove the exterior door handle cable from the rear door latch.
4. Detach the interior door handle cable from the retaining bracket.
5. Remove the interior door handle cable from the rear door latch.

INSTALLATION

1. To install, reverse the removal procedure.

Rear Door Lock Actuator - Crew Cab

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING
Special Tool(s) / General Equipment

Flat Headed Screw Driver

REMOVAL

NOTE: Left hand (LH) shown, right hand (RH) similar.

 NOTE: Removal steps in this procedure may contain installation details.

1. Remove the rear door latch. Refer to: Rear Door Latch - Crew Cab.
2. Remove the rear door latch from the aft rear door glass run and bracket.
1. Remove the screws from the rear door latch.
2. Remove the rear door latch from the aft rear door glass run and bracket.
3. If equipped. Remove the rear door latch rain shield from the aft rear door glass run and bracket.

3. Remove the rear door lock actuator.

1. Using a flat headed screwdriver separate the rear door lock actuator from the rear door latch. Use the General Equipment:
Flat Headed Screw Driver
2. Slide the rear door lock actuator off the rear door latch.

INSTALLATION

1. To install, reverse the removal procedure.

Rear Door Lower Latch - Super Cab

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING

REMOVAL

NOTE: LH side shown, RH side similar.

NOTE: Removal steps in this procedure may contain installation details.

1. Remove the rear door trim panel. Refer to: Rear Door Trim Panel - Super Cab .
2. Remove the watershield.

3. Remove the interior rear door handle. Refer to: Interior Rear Door Handle - Super Cab.
4. Remove the rear door lower latch bolts.
Torque: 106 lb.in (12 Nm)

5. Remove the rear door lower latch.

1. Route the cable and grommet through the inner door.
2. Detach the tape.
3. Release the cable routing clip.
4. Disconnect the rear door ajar switch.
5. Remove the rear door lower latch.
INSTALLATION

1. To install, reverse the removal procedure.

Rear Door Upper Latch - Super Cab

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING

REMOVAL

NOTE: LH side shown, RH side similar.

NOTE: Removal steps in this procedure may contain installation details.

1. Remove the rear door trim panel. Refer to: Rear Door Trim Panel - Super Cab .
2. Remove the rear door upper latch bolts and the upper door latch bracket.
Torque: 106 lb.in (12 Nm)

3. Remove the rear door upper latch.

1. Remove the rear door upper latch bolt.
Torque: 106 lb.in (12 Nm)
2. Detach the cable from the retaining bracket.
3. Release the upper cable end from the rear door upper latch.

INSTALLATION

1. To install, reverse the removal procedure.

Tailgate Latch
For information on Ford Color Coded Illustrations refer to OEM COLOR CODING

REMOVAL

NOTE: LH shown, RH similar.

NOTE: Removal steps in this procedure may contain installation details.

1. Open the tailgate.

2. Remove the tailgate latch bolts and discard upper tailgate latch bolt.
Torque: 18 lb.ft (25 Nm)
 3. If equipped. Remove the bedliner tailgate cover.
Torque: 28 lb.in (3.2 Nm)

4. Remove the tailgate access panel bolts and the tailgate access panel.
Torque: 28 lb.in (3.2 Nm)

5. Remove the tailgate latch.

1. Disconnect the tailgate latch actuating rod from the tailgate latch control assembly.
2. Position the latch assembly toward the tailgate latch control assembly.
3. Remove the tailgate latch.

6. NOTE: This step is only necessary when installing a new component.

Remove the tailgate latch actuating rod.

INSTALLATION

1. To install, reverse the removal procedure.

Tailgate Latch Actuator

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING

REMOVAL

1. Remove the tailgate latch control assembly. Refer to: Tailgate Latch Control Assembly.

2. NOTE: This step is only necessary when installing a new component.

Remove the tailgate latch actuator.

INSTALLATION

1. To install, reverse the removal procedure.

Tailgate Latch Control Assembly

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING
REMOVAL

NOTE: Removal steps in this procedure may contain installation details.

All vehicles

1. Open the tailgate.

2. If equipped. Remove the bedliner tailgate cover.

Torque: 28 lb.in (3.2 Nm)

3. Remove the tailgate access cover.

Torque: 28 lb.in (3.2 Nm)

Vehicles without mechanical tailgate handle

4. Disconnect the tailgate latch actuating rods.

5. Remove the tailgate latch control assembly.

1. Remove the tailgate latch control assembly nuts.
Torque: 80 lb.in (9 Nm)
2. Disconnect the tailgate latch actuator electrical connector.
3. Detach the tailgate latch actuator harness routing clip.
4. Remove the tailgate latch control assembly.

6. NOTE: This step is only necessary when installing a new component.

Remove the tailgate latch actuator.

Vehicles with mechanical tailgate handle

7. NOTE: Complete manual tailgate latch shown, others similar.

Disconnect the tailgate latch actuating rods.

1. Disconnect the left tailgate latch actuating rod.
2. Disconnect the right tailgate latch actuating rod.
3. Disconnect the tailgate handle to control assembly actuating rod.
4. If equipped. Disconnect the tailgate lock to control assembly actuating rod.
 8. If equipped. Disconnect the tailgate lock actuator electrical connector.
Torque: 80 lb.in (9 Nm)

9. Remove the nuts and the tailgate latch control assembly.

Torque: 80 lb.in (9 Nm)

INSTALLATION

1. To install, reverse the removal procedure.

Tailgate Lock Cylinder

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING

REMOVAL

NOTE: Removal steps in this procedure may contain installation details.

NOTE: Repair the tailgate lock cylinder by discarding the inoperative tailgate lock cylinder and building a new tailgate lock
cylinder using the appropriate lock repair service kit. The lock repair service kit includes a detailed instruction sheet to
build the new lock to match the key cut pattern for the vehicle, thus allowing for single point replacement without needing
to replace or reprogram other locks or keys.

1. Remove the tailgate release handle. Refer to: Tailgate Release Handle.

2. NOTE: This step is only necessary when installing a new component.

Remove the tailgate lock cylinder.

1. Remove the tailgate lock cylinder nut.
Torque: 28 lb.in (3.2 Nm)
2. Remove the tailgate lock cylinder.

INSTALLATION

1. To install, reverse the removal procedure.

2. If equipped with 360 degree view camera, align the rear camera. Refer to: 360 Degree View Camera Alignment .

Tailgate Release Handle

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING

REMOVAL
 NOTE: Removal steps in this procedure may contain installation details.

NOTE: Vehicles built on or before 07/08/2016, replace the tailgate moulding when replacing the tailgate handle.

All vehicles

1. Open the tailgate.

2. Remove the tailgate moulding. Refer to: Tailgate Moulding .

Vehicles with mechanical tailgate handle
3. Remove the tailgate release handle.
1. Remove the tailgate release handle nuts.
Torque: 62 lb.in (7 Nm)
2. Release the tailgate release handle retaining clips.
3. If equipped. Disconnect the tailgate lock cylinder rod.
4. Disconnect the tailgate release handle to tailgate control assembly rod.

NOTE: Electrical connector type shown, coax cable style similar.

5.

If equipped. Disconnect the rear camera electrical connector and remove the tailgate release handle.

NOTE: This step is only necessary when installing a new component.

4.

Transfer components as necessary.

1. If equipped. Remove the rear camera and bracket.
2. Remove the tailgate lock cylinder nut.
Torque: 28 lb.in (3.2 Nm)
3. Remove the tailgate lock cylinder.

Vehicles without mechanical tailgate handle

5. Remove the tailgate release handle.
1. Remove the tailgate release handle nuts.
Torque: 62 lb.in (7 Nm)
2. Release the tailgate release handle retaining clips.
3. Disconnect the tailgate release handle electrical connector(s) and remove the tailgate release handle.

NOTE: This step is only necessary when installing a new component.

6.

Transfer components as necessary.

1. Remove the tailgate release switch.
 2. If equipped. Remove the tailgate light.
3. If equipped. Remove the rear camera and bracket.
4. If equipped. Remove the keyless entry rear antenna.

INSTALLATION

1. To install, reverse the removal procedure.

2. If equipped with 360 degree view camera, align the rear camera. Refer to: 360 Degree View Camera Alignment .

Tailgate Release Switch

For information on Ford Color Coded Illustrations refer to OEM COLOR CODING

REMOVAL

1. Remove the tailgate release handle. Refer to: Tailgate Release Handle.

NOTE: This step is only necessary when installing a new component.

2.

Remove the tailgate release switch.

1. Disconnect the tailgate release switch electrical connector.
2. Remove the tailgate release switch from the tailgate release handle.

INSTALLATION

1. To install, reverse the removal procedure.

2. If equipped with 360 degree view camera, align the rear camera. Refer to: 360 Degree View Camera Alignment .

Created/Modified Date: 5/17/2022 11:19:36 PM