FAO Capability

Finance & Accounting

atOutsourcing
Wipro Services
Explore new ideas and
Explore
options new up
to move ideas
the to move
upvalue
F&A the F&A
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 Organizations that want to scale and / or process. We combine business domain
control costs of managing their Finance & knowledge with Robotic Process Automation
Accounting (F&A) process use Wipro’s F&A (RPA), artificial intelligence, data
service. We explore new ideas and options to management, analytics and Wipro Base)))TM, a
move up the F&A value chain. The value of an proprietary BPaaS platform with over 450
end-to-end optimized finance and accounting unique processes, for multi-channel F&A
solution is driven by ensuring compliance and support. Clients have gained exceptional
control, operational efficiency and business value from the real-time visibility into
insights. processes, reporting and collaborative
We support organizations that want to scale innovation enabled by the service.
and/ or control costs of managing their F&A

Key capabilities

End to end finance and accounting service catalogue

Procure to pay
• Vendor master
• Invoices processing
• Helpdesk
• Payments
• Reports

Order to cash
High end accounting • Customer master
• Tax • Invoice creation / billing
• Treasury • Credit management
• Plant & cost accounting • Collections
• Management reporting • Accounts receivable
• Planning & decision • Deductions & dispute
support management
• Report

Record to report
• Month end close
• Journal
• Fixed assets
• Reconciliations
• Reports

Features strategic success factors as operational

challenges are addressed
Our vision is to evolve a “Digital Finance
SSC/GBS” for our customers and focus on • Process harmonization: Best in class
core business finance requirements such as benchmarked process, insights to action-
business insights, compliance and control data visualization and analytics driving
and operational efficiency. These reduction of mismatches, open items and
requirements are being delivered by exceptions, breaking the silos with cross
leveraging our “Smart Operations Framework” functional teams
comprising of the following levers:
• Hyper automation: Augmented platform,
• Customer experience: Ease of information robotics process automation/artificial
access and interaction, more focus on intelligence, block chain and cloud

2
Highlights

Through our platform-led smart operations

approach, we help you align the cost of
finance organization to global standards and
achieve best in class business metrics

Our mature finance and

accounting practice delivers
USD 2 Bn+ business cost savings of 40 - 60%
value delivered as part while creating business
of our finance and value beyond efficiency to
accounting practice maximize client’s revenues
and profit

Over 50 alliances and Our global workforce of over

partnerships to drive next 19,000 people provide end-to-end
generation BPO solutions/cloud, finance & accounting services to
mobility and specialized tools clients from 35 centers in more
than 35 languages

3
 Case study: The world’s leading steel Business impact
producer transformed its billing
process for better productivity The solution and initiatives enabled real time
reporting of business metrics with
following benefits:
Challenge

The client had non-standardized and several

manual processes across the globe. The
technology was not utilized to the full
capacity and no process-centric and
01 USD12.4 Mn duplicate
payments identified
business-centric metrics were monitored to
provide business insights. The client also
experienced high DSO (Days Sales
Outstanding) due to inconsistent debt
collection attempts and there were multiple
02 40% productivity
benefits to client
instances of duplicate payments. Additionally,
there was a high volume of vendor queries, led
by high query resolution cycle time.

Solution
03 98% automation
of billing process

Wipro addressed the challenges by

implementing a combination of tools, process
04
60% process
reengineering and process optimization
standardization across
method that included:
the board
• RPA (Robotic Process Automation) to
automate manual process of billing and 82% reduction in
invoice payments
• OCR (Optical Character Recognition) 05 transport inventory
backlog
optimization, using digital process maps
with Wipro Base)))TM Harmony, Power BI
enabled dashboards for real time reporting
on business metrics, and duplicate
payments check tool 06 36% increase in end
customer satisfaction
• Shared Service Center re-designing
• Process reengineering to reduce - transport
inventory backlog, DSO, vendor queries; and
Business value
07
auto VAT determination
• Language neutralization cheat sheets delivered till date
for better TAT (Turn Around Time) is USD14.8 Mn

4
Case study: An American technology Business impact
company engaged in next-gen
customer engagement, fabric The solution and initiatives enabled real time
reporting of business metrics with following
networking and cloud solutions benefits:

Challenges

Below are the major challenges faced by

01
the client:
40% reduction
in resource cost
• Extended month end close period and
delayed reconciliation timelines
• Manual & non-standardized processes
• Lack of process documentation
• Lack of workflow & case management tool

Solution

Wipro addressed these challenges by

02 Business value (Cost
Saving) delivered is
USD2 Mn+
implementing Wipro’s IP tools, process
improvements and by eliminating the
people dependencies:
• Deployed Wipro Base)))TM Core as a

03
workflow tool to expedite the hand-offs
5% upfront
and approvals during the month end
productivity benefit
close period. Wipro Base)))TM Core has
delivered
been used as case management tool to log
process discrepancies and queries
• Wipro Base)))TM Reconciliation tool is
implemented to automate month end
reconciliation processes

04
• Created detailed SOPs and training manual Reduction in month
for eliminating process dependencies. end close &
• Standardized the processes across entities reconciliations
and business lines and established cycle time
industry specific business metrics (SLAs)
to map the performance to industry
benchmarks

5
 Case study: Leading US clothing Business impact
company reduces operational
costs by 50% The business impact resulting from the
solutions deployed helped in cost savings and
improved process efficiency. Following is the
Challenge business impact from the solutions
implemented:
The client faced multiple challenges that
affected process efficiency in the
following ways:
85% reduction in
• Unstandardized Accounts Receivable (AR) unapplied cash

01
under Finance and Order Management (OM) (~USD 5Mn) and 67%
in customer service resulted in a silo reduction in
environment, driving customer unallocated cash
dissatisfaction and high volumes of (~USD 3.6 Mn)
unapplied cash, leading to credit hold
• Improvement required on time taken
for book close
30% - 40% overall

02
• Sales order management
o Inventory research and sorting of productivity with
mismatched price consumed more than order TAT reduced
two hours per day per FTE. This reduces by 50%
the efficiency within the team,
delays the orders being booked and
shipped to the customer, leading to Revenue prediction
customer dissatisfaction accuracy went up
o Average Turn Around Time (TAT) for an
order was 4 to 5 hours
• Accounts Payables
03 from 80% to 99%,
with actionable
intelligence on
o Duplicate payments, as the name revenue projection
suggests, means that the systems or and production
team has a probability of making planning
duplicate payments.
o Unpaid PO: There is no timely reporting
at the moment to display unpaid PO
• Inaccurate revenue predictions (~80%
accuracy) - manual process and limited
04 Duplicate payment
avoidance of USD
3.3 Mn
accuracy affected the company’s cash
flow decision
The overall benefit
Solution included USD 15 Mn

05
worth of business
Wipro’s answer to the challenges came in the value delivered, 50%
form of process improvements and the reduced operational
implementation of automation tools. Order cost and 38%
management and AR was brought under one productivity benefits
management. Wipro also deployed descriptive
analytics. Process efficiency was enhanced
with bots, and customers of the client were
supported through customer portals
enhancing the user experience. In addition,
following were the solution components
designed to address the different challenges:

• Leveraging Blackline and Wipro Base)))TM

reports for book close monitoring and
analysis, as well as error analysis and
identifying preventive actions

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Wipro Limited
Doddakannelli, Sarjapur Road,
Bangalore-560 035,
India

Tel: +91 (80) 2844 0011

Fax: +91 (80) 2844 0256
wipro.com

About Wipro Limited

Wipro Limited (NYSE: WIT,
BSE: 507685, NSE: WIPRO) is a
leading global information
technology, consulting and
business process services
company. We harness the
power of cognitive computing,
hyper-automation, robotics,
cloud, analytics and emerging
technologies to help our
clients adapt to the digital
world and make them
successful. A company
recognized globally for its
comprehensive portfolio of
services, strong commitment
to sustainability and good
corporate citizenship, we have
over 175,000 dedicated
employees serving clients
across six continents.
Together, we discover ideas
and connect the dots to build a
better and a bold new future.

For more information,

please write to us at
[email protected]

IND/INT-CL/MAR2020-APR2021