Ethiopian TVET-System

Model Curriculum
IT Support Service
Level I
Based on
Occupational Standard (OS)
Ethiopian TVET System
Model Curriculum

Preface

The reformed TVET-System is an outcome-based system. It utilizes the needs of the

labor market and occupational requirements from the world of work as the
benchmark and standard for TVET delivery. The requirements from the world of work
are analyzed and documented – taking into account international benchmarking – as
occupational standards (OS).

In the reformed TVET-System, curricula and curriculum development play an

important role with regard to quality driven TVET-Delivery. Curricula help to facilitate
the learning process in a way, that trainees acquire the set of occupational
competences (skills, knowledge and attitude) required at the working place and
defined in the occupational standards (OS). Responsibility for Curriculum
Development will be given to the Federal TVET-Agency(FTA) and TVET-Providers.

This curriculum has been developed by a group of experts from different Regional
TVET-Authorities based on the occupational standard for Information Technology
Support Service Level I. It has the character of a model curriculum and is an
example on how to transform the occupational requirements as defined in the
respective occupational standard into an adequate curriculum.

The curriculum development process has been actively supported and facilitated by
the Ministry of Education – in line with one of its mandates to provide technical
support by the Federal TVET Agency.

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TVET-Program Design

1.1. TVET-Program Title: IT Support Service Level I

1.2. TVET-Program Description

The Program is designed to develop the necessary knowledge, skills and attitude of
the learners to the standard required by the occupation. The contents of this program
are in line with the occupational standard. Learners who successfully completed the
Program will be qualified to work as an IT Support Service Technician with competencies
elaborated in the respective OS. Graduates of the program will have the required
qualification to work in the EIS (Economic Infrastructure Sector) in the field of IT support
service.
The primary objective of this training program is to equip the learners with the
identified competences specified in the OS. Graduates are therefore expected to
Connect Hardware Peripherals, Install Software Application, Record Client Support
Requirements, Protect Application or System Software, Maintain Equipment and
Software Inventory and Documentation, Operate Personal Computer, Apply Quality
Standards, Work with Others, Receive and Respond to Workplace Communication,
Demonstrate Work Values, Develop Understanding of Entrepreneurship, apply 3S in
accordance with the performance criteria described in the OS.

1.3. TVET-Program Learning Outcomes

The expected outputs of this program are the acquisition and implementation of the
following units of competence –
EIS ITS1 01 0811 Connect Hardware Peripherals
EIS ITS1 02 0811 Install Software Application
EIS ITS1 03 0811 Record Client Support Requirements
EIS ITS1 04 0811 Protect Application or System Software
EIS ITS1 05 0811 Maintain Equipment and Software Inventory and
Documentation
EIS ITS1 06 0811 Operate Personal Computer
EIS ITS1 07 0811 Apply Quality Standards
EIS ITS1 08 0811 Work with Others
EIS ITS1 09 0811 Receive and Respond to Workplace Communication
EIS ITS1 10 0811 Demonstrate Work Values
EIS ITS1 11 0811 Develop Understanding of Entrepreneurship
EIS ITS1 12 2012 Apply 3S

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1.4. Duration of the TVET-Program

The Program will have duration of 490 hours including the on-the-job practice or
cooperative training time
1.5. Qualification Level and Certification

Based on the descriptors elaborated on the Ethiopian National TVET Qualification

Framework (NTQF) the qualification of this specific TVET Program is “Level I”.

The learner can exit after successfully completing the Modules in one level and will
be awarded the equivalent institutional certificate on the level completed. The learner
can also exit after completing any one learning module. However, only certificate of
attainment or attendance (this is institutional discretion) will be awarded.

1.6. Target Groups

Any citizen with or without impairment who meets the entry requirements under
items 1.7 and capable of participating in the learning activities is entitled to take part
in the Program.
1.7 Entry Requirements

The prospective participants of this program are required to possess the

requirements or directive of the Federal TVET Agency.

1.8 Mode of Delivery

This TVET-Program is characterized as a formal Program on middle level technical

skills. The mode of delivery is co-operative training. The TVET-institution and
identified companies have forged an agreement to co-operate with regard to
implementation of this program. The time spent by the trainees in the industry will
give them enough exposure to the actual world of work and enable them to get
hands-on experience.
The co-operative approach will be supported with school-based lecture-discussion,
simulation and actual practice. These modalities will be utilized before the trainees
are exposed to the industry environment.

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1.9 TVET-Program Structure

Duration
Unit of Competence Module Code & Title Learning Outcomes
(In Hours)

EIS ITS1 10 0811 Demonstrate EIS ITS1 M01 0919 Demonstrating Work  Define the purpose of work 25
Work Values Values  Apply work values/ethics
 Deal with ethical problems
 Maintain integrity of conduct in the
workplace

EIS ITS1 12 2012 Apply 3S EIS ITS1 M02 0919 Applying 3S  Organize junior Kaizen Promotion Team 25
(KPT)

 Prepare for work

 Sort Items

 Set all items in order

 Perform shine activities

EIS ITS1 09 0811 Receive and EIS ITS1 M03 0919 Receiving and  Develop effective workplace relationship 20
Respond to Responding to  Contribute to work group activities
Workplace Workplace
Communication Communication

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EIS ITS1 08 0811 Work with Others EIS ITS1 M04 0919 Working with Others  Develop effective workplace relationship 15
 Contribute to work group activities

EIS ITS1 07 0811 Apply Quality EIS ITS1 M05 0919 Applying Quality  Assess own work 20
Standards Standards  Assess quality of received articles
 Record information
 Study causes of quality deviations
 Complete documentation

EIS ITS1 01 0811 Connect EIS ITS1 M06 0919 Connecting Hardware  Confirm requirements of client 60
Hardware Peripherals  Obtain required peripherals
Peripherals  Connect hardware peripherals
 Connect workstation to the internet
EIS ITS1 06 0811 Operate Personal EIS ITS1 M07 0919 Operating Personal  Start the computer 150
Computer Computer  Access basic system information
 Navigate and Manipulate desktop
environment
 Organize basic directory/ folder structure
and files
 Organize files for user and/or organization
requirements
 Print information

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 Operate application software

EIS ITS1 02 0811 Install Software EIS ITS1 M08 0919 Installing Software  Determine software and upgrade 40
Application Application requirements
 Obtain software or software upgrade
 Install or upgrade software

EIS ITS1 04 0811 Protecting EIS ITS1 M09 0919 Protecting Application  Ensure user accounts are controlled 60
Application or or System Software  Detect and remove destructive software
System Software  Identify and take action to stop spam

EIS ITS1 05 0811 Maintain EIS ITS1 M10 0919 Maintaining  Document and update inventory 30
Inventories of Inventories of
 Store technical documentation
Equipment, Equipment, Software
Software and and Documentation
Documentation

EIS ITS1 03 0811 Record Client EIS ITS1 M11 0919 Recording Client  Log requests for support 30
Support Support Requirements  Prioritize support requests with appropriate
Requirements personnel

EIS ITS1 11 0811 Develop EIS ITS1 M12 0919 Developing  Describe and explain the principles, concept 35
Understanding of Understanding of and scope of entrepreneurship
Entrepreneurship Entrepreneurship  Discuss how to become entrepreneur
 Discuss how to organize an enterprise

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 Discuss how to operate an enterprise

 Develop one’s own business plan
*The time duration (Hours) indicated for the module should include all activities in and out of the TVET institution.

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1.10 Institutional Assessment

Two types of evaluation will be used in determining the extent to which learning
outcomes are achieved. The specific learning outcomes are stated in the modules.
In assessing them, verifiable and observable indicators and standards shall be used.

The formative assessment is incorporated in the learning modules and form part of
the learning process. Formative evaluation provides the trainee with feedback
regarding success or failure in attaining learning outcomes. It identifies the specific
learning errors that need to be corrected, and provides reinforcement for successful
performance as well. For the teacher, formative evaluation provides information for
making instruction and remedial work more effective.

Summative Evaluation the other form of evaluation is given when all the modules in
the program have been accomplished. It determines the extent to which
competence have been achieved. And, the result of this assessment decision shall
be expressed in the term ‘competent or not yet competent’.

Techniques or tools for obtaining information about trainees’ achievement include

oral or written test, Simulation, demonstration and on-site observation.

1.11 TVET Teachers Profile

The teachers conducting this particular TVET program are c level and have
satisfactory practical experiences or equivalent qualifications.

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Logo of TVET
LEARNING MODULE 01
Provider
TVET-PROGRAMME TITLE: IT Support Service Level I
MODULE TITLE:- Demonstrating Work Values
MODULE CODE: EIS ITS1 M01 0919
NOMINAL DURATION: 25Hours

MODULE DESCRIPTION: This module covers the knowledge, skills, and attitude
in demonstrating proper work values.

LEARNING OUTCOMES:
At the end of the module the learner will be able to:
LO1. Define the purpose of work
LO2. Apply work values/ethics
LO3. Deal with ethical problems
LO4. Maintain integrity of conduct in the workplace

MODULE CONTENTS:
Lo1. Define the purpose of work
1.1 Identifying, reflecting and clearly defining sense of purpose for working
1.2 Harmonizing Personal mission with company’s values
Lo2. Apply work values/ethics
2.1. Classifying and reaffirming Work values/ethics/concepts
2.2. Undertaking Work practices
2.3. Conducting Personal behavior and relationships with co-workers
and/or clients
2.4. Using Company resources
Lo3. Deal with ethical problems
3.1. Accessing and applying ethical standards to prevent and report
unethical conduct
3.2. Working incidents/situations accordance with Organizational policy
and guidelines
3.3. Using resolution and/or referral of identified ethical problems

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Lo4. Maintain integrity of conduct in the workplace

4.1. Demonstrating Personal work practices and values consistently
4.2. Providing Instructions to co-workers
4.3. Sharing Company values/practices with co-workers

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LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)
Impaired
Low Vision and Blind Deaf Hard of hearing Physical impairment
Trainees

 Provide large print text  Assign sign language interpreter  Organize the class  Organize the class
 Prepare the lecture in  Arrange the class room seating to room seating room seating
Audio/video & in Brail format be conducive for eye to eye arrangement to be arrangement to be
Lecture-  Organize the class room seating contact accessible to accessible for
discussion arrangement to be accessible to  Make sure the luminosity of the trainees wheelchairs users.
trainees light of class room is kept  Speak loudly  Facilitate and support
 Write short notes on the  Introduce new and relevant  Ensure the the trainees who have
black/white board using large vocabularies attention of the severe impairments
text  Use short and clear sentences trainees on their upper limbs to
 Make sure the luminosity of the  Give emphasis on visual lecture  Present the take note
light of class room is kept and ensure the attention of the lecture in video  Provide Orientation on
 Use normal tone of voice trainees format the physical feature of
 Encourage trainees to record  Avoid movement during lecture  Ensure the the work shop
the lecture in audio format time attention of the
 Provide Orientation on the trainees

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physical feature of the work  Present the lecture in video format

shop  Summarize main points
 Summarize main points

Demonstration  Conduct close follow up  Illustrate in clear &  Facilitate and support
 Use verbal description short method the trainees having
 use Sign language interpreter
 Provide special attention in the  Use Video severe upper limbs
 Use video recorded material
process of guidance recorded material impairment to operate
 Ensure attention of the trainees
 facilitate the support of peer  Ensure the equipment’s/
 Provide structured training
trainees attention of the machines
 Show clear and short method
 Prepare & use simulation trainees  Assign peer trainees
 Use gesture
 Provide tutorial to assist
 Provide tutorial support(if
support(if  Conduct close follow
necessary)
necessary) up
 Provide tutorial
support(if necessary

 Facilitate the integration of  Use sign language interpreters  Facilitate the  Introduce the trainees
trainees with group members  Facilitate the integration of trainees integration of with their peers
trainees with group

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 Conduct close follow up with group members members

 Introduce the trainees with other  Conduct close follow up  Conduct close
group member  Introduce the trainees with other follow up
Group  Brief the thematic issues of the group member  Introduce the
Discussion work trainees with other
group member
 Inform the group
members to speak
loudly

 Use sign language interpreter  Provide briefing

 prepare the assignment
Individual  Provide briefing /orientation on the /orientation on the
questions in large text/Brail
Assignment assignment assignment
 Encourage the trainees to
 Provide visual recorded material  Provide visual
prepare and submit the
recorded material
assignment in large texts/Brail

 Make available recorded
assignment questions
 Facilitate the trainees to prepare
and submit the assignment in

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soft or hard copy

ASSESSMENT METHODS:
 Use sign language interpreter  Speak loudly  Use written
Interview  Ensure or conform whether the  Using sign response as an
proper communication was language option for the
conducted with the trainee through interpreter if trainees having
the service of the sign language necessary speech challenges
interpreter
 Use short and clear questioning
 Time extension
 Prepare the exam in large  Prepare the exam using short  Prepare the exam  Use oral response as
Written Test texts/Brail sentences, multiple choices, True using short an option to give

 Use interview as an option if or False, matching and short sentences, multiple answer for trainees
having severe upper
necessary answers choices, true or
limb impairment
 Prepare the exam in audio format false, matching and
 Time extension for
 Assign human reader (if necessary)  Avoid essay writing short answers if
trainees having
 Time extension necessary.
severe upper limb
 Time extension impairment

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Assessment criteria
Lo1. Define the purpose of work
 One’s unique sense of purpose for working and the ‘whys’ of work are identified,
reflected on and clearly defined for one’s development as a person and as a member
of society.
 Personal mission is in harmony with company’s values
Lo2. Apply work values/ethics

 Work values/ethics/concepts are classified and reaffirmed in accordance with the

transparent company ethical standards, policies and guidelines.

 Work practices are undertaken in compliance with industry work ethical standards,
organizational policy and guidelines

 Personal behavior and relationships with co-workers and/or clients are conducted in
accordance with ethical standards, policy and guidelines.
 Company resources are used in accordance with transparent company ethical
standard, policies and guidelines.
Lo3. Deal with ethical problems

 Company ethical standards, organizational policy and guidelines on the prevention and
reporting of unethical conduct are accessed and applied in accordance with transparent
company ethical standard, policies and guidelines.

 Work incidents/situations are reported and/or resolved in accordance with company

protocol/guidelines.
 Resolution and/or referral of ethical problems identified are used as learning
opportunities.
Lo3. Maintain integrity of conduct in the workplace
 Personal work practices and values are demonstrated consistently with acceptable
ethical conduct and company’s core values.
 Instructions to co-workers are provided based on ethical, lawful and reasonable
directives.
 Company values/practices are shared with co-workers using appropriate behavior and
language.
Annex: Resource Requirements

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EIS ITS1 M01 0919 Demonstrating Work Values

Recommen
Item Description/ ded Ratio
Category/Item Quantity
No. Specifications (Item:
Trainee)
A. Learning Materials
Teachers Made
 Teacher’s Guide
1. TTLM 25 1:1
 Assessment Packet
 Learning Guide
2. Textbooks Any Relevant books 25 1:1
3. Reference Books  Any Relevant books 5 1:5
Learning Facilities &
B.
Infrastructure
1. Lecture Room - Standard 1:25
2. Library -Standard
3. Shelves Wooden or Metal
3. White board 1.5 * 1.5
4. Braille equipment Standard
5. White board marker Any
C. Consumable Materials
- Whiteboard marker,
1. Stationery
printing paper, printer ink
2 Flash Disk 4 GB
D Tools and Equipment
1 Laptop Any 1
2 UPS Any 1
3 Divider Any 1
4 Multimedia Projector LCD 1
5 Printer Any

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Logo of TVET
LEARNING MODULE 02
Provider

TVET-PROGRAMME TITLE: IT Support Service Level I

MODULE TITLE: Applying 3S

MODULE CODE: EIS ITS1 M02 0919

NOMINAL DURATION: 25 Hours

MODULE DESCRIPTION : This module title covers the knowledge, skills and
attitudes required by a worker to apply 3S techniques to his/her workplace. The
unit assumes the worker has a particular job in the allocated workplace known by
the individual.
LEARNING OUTCOMES:
At the end of the module, the trainee / learner will be able to:
LO1. Organize Junior Kaizen Promotion Team (KPT).
LO2. Prepare for work.
LO3. Sort items.
LO4. Set all items in order.
LO5 Perform Shine activities.
MODULE CONTENTS:
LO1 Organize junior Kaizen Promotion Team (KPT).
1.1. Basics, principles and stages of KPT.
1.2. Structure of Junior KPT.
1.3. Effective and appropriate contributions to team and objectives.
1.4. Effective and appropriate forms of communications.
1.5. Preparing and using Kaizen Board.
LO2. Prepare for work.
2.1 Using work instructions.
2.2 Reading and interpreting Job specifications.
2.3 Observing OHS requirements.

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2.4 Selecting appropriate materials.

2.5 Identifying and checking safety equipment and tools.
LO3. Sort items.
3.1 . Preparing Plan.
3.2 . Performing activities of cleaning.
3.3 . Following appropriate procedures.
3.4 . Identifying all Items.
3.5 Appropriate format for listing items
3.6 . Listing necessary and unnecessary items.
3.7 . Using red tag strategy.
3.8 . Evaluating and placing unnecessary items.
3.9 Appropriate format for recording and quantifying necessary items
3.10. Recording and quantifying necessary items.
3.11 Appropriate format for reporting
3.12 Reporting performance results
3.13 Checking necessary items.
LO4. Set all items in order.
4.1 . Preparing plan.
4.2 . Performing general cleaning activities.
4.3 . Deciding Location/layout, storage and indication methods.
4.4 . Preparing and using tools and equipment.
4.5 . Placing Items in their locations.
4.6 . Returning items after use.
4.7 . Reporting performance results.
4.8 . Checking items.
LO5. Perform shine activities.
5.1 . Preparing plan.
5.2 . Preparing and using tools and equipment.
5.3 . Implementing shine activity.
5.4 . Reporting performance results.
5.5 . Conducting regular shining activities.
LEARNING METHODS:

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For None Reasonable Adjustment for Trainees with Disability (TWD)

Impaired
Low Vision and Blind Deaf Hard of h
Trainees
Lecture-  Provide large print text  Assign sign language interpreter  Organ
discussion  Prepare the lecture in Audio/video  Arrange the class room seating room s
& in Brail format to be conducive for eye to eye arrang
 Organize the class room seating contact acces
arrangement to be accessible to  Make sure the luminosity of the trainee
trainees light of class room is kept  Speak
 Write short notes on the black/white  Introduce new and relevant  Ensur
board using large text vocabularies attenti
 Make sure the luminosity of the light  Use short and clear sentences trainee
of class room is kept  Give emphasis on visual lecture  Prese
 Use normal tone of voice and ensure the attention of the lecture
 Encourage trainees to record the trainees format
lecture in audio format  Avoid movement during lecture  Ensur
 Provide Orientation on the physical time attenti
feature of the work shop  Present the lecture in video trainee
 Summarize main points format
 Summarize main points
 Provide large print text  Assign sign language interpreter  Organ
 Prepare the lecture in Audio/video  Arrange the class room seating room s
Lecture- & in Brail format to be conducive for eye to eye arrang
discussion  Organize the class room seating contact acces
arrangement to be accessible to  Make sure the luminosity of the trainee
trainees light of class room is kept  Speak
 Write short notes on the black/white  Introduce new and relevant  Ensur
board using large text vocabularies attenti
 Make sure the luminosity of the light  Use short and clear sentences trainee
of class room is kept  Give emphasis on visual lecture  Prese
 Use normal tone of voice and ensure the attention of the lecture
 Encourage trainees to record the trainees format

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lecture in audio format  Avoid movement during lecture  Ensur

 Provide Orientation on the physical time attenti
feature of the work shop  Present the lecture in video trainee
 Summarize main points format
 Summarize main points

Demonstration  Conduct close follow up  Illustra

 Use verbal description  Use Sign language interpreter short m
 Provide special attention in the  Use video recorded material  Use V
process of guidance  Ensure attention of the trainees record
 facilitate the support of peer  Provide structured training  Ensur
trainees  Show clear and short method attenti
 Prepare & use simulation  Use gesture trainee
 Provide tutorial support(if  Provid
necessary) suppo
neces

 Facilitate the integration of trainees  Use sign language interpreters  Facilit

with group members  Facilitate the integration of integra
 Conduct close follow up trainees with group members trainee
Group  Introduce the trainees with other  Conduct close follow up group
Discussion group member  Introduce the trainees with other  Condu
 Brief the thematic issues of the group member follow
work  Introdu
trainee
group
 Inform
memb
loudly

 Use sign language interpreter  Provid

Individual  Provide briefing /orientation on /orient

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Assignment in large text/Brail the assignment assign

 Encourage the trainees to prepare  Provide visual recorded material  Provid
and submit the assignment in large record
texts/Brail
 Make available recorded
assignment questions
 Facilitate the trainees to prepare
and submit the assignment in soft
or hard copy

ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak lo
 Ensure or conform whether  Using si
the proper communication was interpret
conducted with the trainee
through the service of the sign
language interpreter
 Use short and clear
questioning
 Time extension
Written test  Prepare the exam in large texts/Brail  Prepare the exam using short  Prepare
 Use interview as an option if sentences, multiple choices, using sh
necessary True or False, matching and multiple
 Prepare the exam in audio format short answers or false,
 Assign human reader (if necessary)  Avoid essay writing short an
 Time extension  Time extension necessa

 Brief the instruction or provide them in  Use sign language interpreter  Provide
Demonstratio large text/Brail  Brief on the instruction of the assessm
n/  Time extension exam  Brief on

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Observation  Provide activity-based/ of the ex

practical assessment method  Use loud
 Time extension  Time ex

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ASSESSMENT CRITERIA:
LO1 Organize Junior Kaizen Promotion Team (KPT)
 Basics, principles and stages of KPT are identified using appropriate
procedures.
 Structure of Junior KPT is established in accordance with the organizational
procedures.
 Effective and appropriate contributions are made to complement team
activities and objectives using individual skills and competencies.
 Effective and appropriate forms of communications are used and undertaken
with KPT members who contribute to know KPT activities and objectives.
 Kaizen Board (Visual Management Board) is prepared and used in harmony
with different workplace contexts.
LO2 Prepare for work
 Work instructions are used to determine job requirements, including method,
material and equipment.
 Job specifications are read and interpreted following working manual.
 OHS requirements, including dust and fume collection, breathing apparatus
and eye and ear personal protection needs are observed throughout the
work.
 Appropriate materials are selected.
 Safety equipment and tools are identified and checked for safe and effective
operation.
LO3 Sort Items
 Plan is prepared to implement sorting activities.
 Cleaning activities are performed.
 All items in the workplace are identified following the appropriate
procedures.
 Necessary and unnecessary items are listed using the appropriate format.
 Red tag strategy is used for unnecessary items.
 Unnecessary items are evaluated and placed in an appropriate place other

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than the workplace.

 Necessary items are recorded and quantified using appropriate format.
 Performance results are reported using appropriate formats.
 Necessary items are regularly checked in the workplace
LO4 Set all items in order
 Plan is prepared to implement set in order activities.
 General cleaning activities are performed.
 Location/layout, storage and indication methods for items are decided.
 Necessary tools and equipment are prepared and used for setting in order
activities.
 Items are placed in their assigned locations.
 After use, the items are immediately returned to their assigned locations.
 Performance results are reported using appropriate formats.
 Each item is regularly checked in its assigned location and order.
LO5 Perform Shine activities
 Plan is prepared to implement shine activities.
 Necessary tools and equipment are prepared and used for shinning
activities.
 Shine activity is implemented using appropriate procedures.
 Performance results are reported using appropriate formats.
 Regular shining activities are conducted.

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Annex: Resource Requirements

EIS ITS1 M02 0919 Applying 3S

Quantity Recommende
Item Description/
Category/Item d Ratio
No. Specifications (pc./
(Item: Trainee)
participant)

A. Learning Materials
 Teachers
Made
 Teacher’s
Guide
1 TTLM  Assessment 25 1:1

Packet
 Learning
Guide

any book
2 Textbook related to 5 1:5
Quality

5S for operators
3 Reference book 5 1:5
(1995)

Journals/publications/magazine Recent 5 1:5

Learning Facilities &

B.
Infrastructure

1 Lecture room standard - -

C. Consumable Materials

1 Copy paper A4 size 1rim 1:25

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D. Tools and Equipment’s

1
2 Paint 1galon 1:1
3 Hook 25 1:1
4 Sticker 25 1:1
5 Signboard As required
6 Nails As required
7 Shelves As required
8 Chip wood As required
9 Sponge As required
10 Broom As required

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Logo of TVET
LEARNING MODULE 03
Provider
TVET-PROGRAMME TITLE: IT SUPPORT SERVICE LEVEL I

MODULE TITLE:- Receiving and Responding to Workplace Communication

MODULE CODE: EIS ITS1 M03 0919

NOMINAL DURATION:20 Hours

MODULE DESCRIPTION: This module covers the knowledge, skills and attitudes
required to receive, respond and act on verbal and written communication.

LEARNING OUTCOMES
At the end of the module the learner will be able to:
Lo1. Follow routine spoken messages
Lo2. Perform workplace duties following written notices

MODULE CONTENTS:
Lo1.Follow routine spoken messages
1.1. Gathering required information
1.2. Recording information/instruction
1.3. Acting upon instruction immediately
1.4. Seeking Clarification of information in workplace
LO2. Perform workplace duties following written notices

2.1 Understanding Organizational guidelines and policies

2.2 Reading and interpreting notices and instructions

2.3 Following routine instruction

2.4 Giving feedback

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Learning Methods:
For None Reasonable Adjustment For Trainees With Disability (Twd)
Impaired
Low Vision And Blind Deaf Hard Of Hearing Physical Impairment
Trainees
 Provide large print text  Assign sign language interpreter  Organize the class room  Organize the class
 Prepare the lecture in  Arrange the class room seating seating arrangement to be room seating
audio/video & in brail format to be conducive for eye to eye accessible to trainees arrangement to be
Lecture-  Organize the class room seating contact  Speak loudly accessible for
Discussion arrangement to be accessible to  Make sure the luminosity of the  Ensure the attention of the wheelchairs users.
trainees light of class room is kept trainees  Facilitate and
 Write short notes on the  Introduce new and relevant  Present the lecture in video support the
black/white board using large text vocabularies format trainees who have
 Make sure the luminosity of the  Use short and clear sentences  Ensure the attention of the severe
light of class room is kept  Give emphasis on visual lecture trainees impairments on
 Use normal tone of voice and ensure the attention of the their upper limbs
 Encourage trainees to record the trainees to take note
lecture in audio format  Avoid movement during lecture  Provide orientation
 Provide orientation on the time on the physical
physical feature of the work shop  Present the lecture in video feature of the work
 Summarize main points format shop

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 Summarize main points

 Facilitate the integration of  Use sign language interpreters  Facilitate the integration of  Introduce the
trainees with group members  Facilitate the integration of trainees with group members trainees with their
 Conduct close follow up trainees with group members  Conduct close follow up peers
Group  Introduce the trainees with other  Conduct close follow up  Introduce the trainees with
Discussion group member  Introduce the trainees with other other group member
 Brief the thematic issues of the group member  Inform the group members to
work speak loudly

 Prepare the assignment questions  Use sign language interpreter  Provide briefing /orientation on
Individual in large text/brail  Provide briefing /orientation on the assignment
Assignment  Encourage the trainees to prepare the assignment  Provide visual recorded
and submit the assignment in  Provide visual recorded material material
large texts/brail
 Make available recorded
assignment questions
 Facilitate the trainees to prepare
and submit the assignment in soft
or hard copy

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Assessment Methods:

Interview  Use Sign Language Interpreter  Speak Loudly  Use written response as an
 Ensure or Conform Whether the  Using Sign option for the trainees
Proper Communication Was Language having speech challenges
Conducted with The Trainee Through Interpreter (If
the Service of the Sign language Necessary)
interpreter
 Use short and clear questioning
 Time extension

Written  Prepare the exam in large  Prepare the exam using short  Prepare the  Use oral response as an
test texts/brail sentences, multiple choices, true or exam using short option to give answer for
 Use interview as an option if false, matching and short answers sentences, trainees having severe
necessary  Avoid essay writing multiple choices, upper limb impairment
 Prepare the exam in audio format  Time extension true or false,  Time extension for trainees
 Assign human reader (if matching and having severe upper limb
necessary) short answers if impairment
necessary.

Assessment criteria
Lo1.Follow routine spoken messages
 Required information is gathered by listening attentively and correctly interpreting or
understanding information/ instructions
 Instructions/information are properly recorded

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 Instructions are acted upon immediately in accordance with information received

 Clarification is sought from workplace supervisor on all occasions when any
instruction/information is not clear
Lo2.Perform workplace duties following written notices
 Written notices and instructions are read and interpreted correctly in accordance with
organizational guidelines
 Routine written instruction is followed in sequence
 Feedback is given to workplace supervisor based on the instructions/information
received

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Annex: Resource Requirements

EIS ITS1 M03 0919 Receiving and Responding to Workplace Communication

Recommen
Item Description/ ded Ratio
Category/Item Quantity
No. Specifications (Item:
Trainee)
A. Learning Materials
Teachers Made
 Teacher’s Guide
1. TTLM 25 1:1
 Assessment Packet
 Learning Guide
2. Textbooks Any Relevant books 25 1:1
3. Reference Books  Success in 5 1:5

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communication
(Stuart Sillars)
 A guide to customer
user support help
desk and support
specialist 5th edition
(Fred Beisse)
Learning Facilities &
B.
Infrastructure
1. Lecture Room - Standard 1:25
2. Library -Standard
3. Shelves Wooden or Metal
6. White board 1.5 * 1.5
7. Braille equipment Standard
8. White board marker Any
C. Consumable Materials
- Whiteboard marker,
1. Stationery printing paper, printer ink

2 Flash Disk 4 GB

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D Tools and Equipment

1 Laptop Any 1
2 UPS Any 1
3 Divider Any 1
4 Multimedia Projector LCD 1
5 Printer Any 1

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Logo of TVET
LEARNING MODULE 04
Provider
TVET-PROGRAMME TITLE: IT Support Service Level I
MODULE TITLE:-Working With Others
MODULE CODE: EIS ITS1 M04 0919
NOMINAL DURATION:15Hours

MODULE DESCRIPTION: This module covers the skills, knowledge and attitudes
required to develop workplace relationship and contribute in workplace activities.

LEARNING OUTCOMES
At the end of the module the learner will be able to:
Lo1. Develop effective workplace relationship
Lo2. Contribute to work group activities

MODULE CONTENTS:
Lo1. Develop effective workplace relationship
1.1. Performing duties and responsibilities in a positive manner
1.2. Seeking Assistance from workgroup and addressing through
discussions
1.3. Encouraging, acknowledging and acting upon feedback
1.4. Respecting and acknowledging Differences in personal values and
beliefs

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Lo2. Contribute to work group activities

2.1. providing support to team members to meet work place goal
2.2. Appling knowledge of Organizational requirements.
2.3. Making Constructive contributions to workgroup goals and tasks
2.4. Sharing relevant information

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LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)
Impaired
Low Vision and Blind Deaf Hard of hearing Physical impairment
Trainees
Lecture-  Provide large print text  Assign sign language interpreter  Organize the class  Organize the class room
discussion  Prepare the lecture in  Arrange the class room seating to room seating seating arrangement to
audio/video & in brail format be conducive for eye to eye arrangement to be be accessible for
 Organize the class room seating contact accessible to wheelchairs users.
arrangement to be accessible to  Make sure the luminosity of the trainees  Facilitate and support the
trainees light of class room is kept  Speak loudly trainees who have severe
 Write short notes on the  Introduce new and relevant  Ensure the impairments on their
black/white board using large text vocabularies attention of the upper limbs to take note
 Make sure the luminosity of the  Use short and clear sentences trainees  Provide orientation on the
light of class room is kept  Give emphasis on visual lecture  Present the lecture physical feature of the
 Use normal tone of voice and ensure the attention of the in video format work shop
 Encourage trainees to record the trainees  Ensure the
lecture in audio format  Avoid movement during lecture attention of the
 Provide orientation on the time trainees
physical feature of the work shop  Present the lecture in video format

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 Summarize main points  Summarize main points

Demonstratio  Conduct close follow up  use Sign language interpreter  Illustrate in clear &  Facilitate and support the
n  Use verbal description  Use video recorded material short method trainees having severe
 Provide special attention in the  Ensure attention of the trainees  Use Video upper limbs impairment to
process of guidance  Provide structured training recorded material operate equipment’s/
 facilitate the support of peer  Show clear and short method  Ensure the machines
trainees  Use gesture attention of the  Assign peer trainees to
 Prepare & use simulation  Provide tutorial support (if trainees assist
necessary)  Provide tutorial  Conduct close follow up
support (if  Provide tutorial support(if
necessary) necessary

Group  Facilitate the integration of  Use sign language interpreters  Facilitate the  Introduce the trainees
discussion trainees with group members  Facilitate the integration of integration of with their peers
 Conduct close follow up trainees with group members trainees with group
 Introduce the trainees with other  Conduct close follow up members
group member  Introduce the trainees with other  Conduct close

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 Brief the thematic issues of the group member follow up

work  Introduce the
trainees with other
group member
 Inform the group
members to speak
loudly

ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written response as
 Ensure or conform whether the  Using sign an option for the
proper communication was language trainees having speech
conducted with the trainee through interpreter if challenges
the service of the sign language necessary
interpreter
 Use short and clear questioning
 Time extension
Written  Prepare the exam in large texts/Brail  Prepare the exam using short  Prepare the exam  Use oral response as
test  Use interview as an option if sentences, multiple choices, True using short an option to give
necessary or False, matching and short sentences, multiple answer for trainees
 Prepare the exam in audio format answers choices, true or having severe upper

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 Assign human reader (if necessary)  Avoid essay writing false, matching and limb impairment
 Time extension  Time extension short answers if  Time extension for
necessary. trainees having severe
upper limb impairment

Demonst  Brief the instruction or provide them in  Use sign language interpreter  Provide activity  Provide activity based
ration/ large text/Brail  Brief on the instruction of the exam based assessment assessment
Observati  Time extension  Provide activity-based/ practical  Brief on the  Conduct close follow up
on assessment method instruction of the  Time extension
 Time extension exam
 Use loud voice
 Time extension

Assessment criteria
Lo1. Develop effective workplace relationship
 Duties and responsibilities are done in a positive manner to promote cooperation and good
relationship.
 Assistance is sought from workgroup when difficulties arise and addressed through
discussions.
 Feedback provided by others in the team is encouraged, acknowledged and acted upon.
 Differences in personal values and beliefs are respected and acknowledged in the

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development.
Lo2. Contribute to work group activities
 Support is provided to team members to ensure workgroup goals are met.
 Constructive contributions to workgroup goals and tasks are made according to
organizational requirements.
 Information relevant to work is shared with team members to ensure designated goals are
met.

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Annex: Resource Requirements

EIS ITS1 M04 0919 Working With Others
Recommended
Item Description/
Category/Item Quantity Ratio
No. Specifications (Item: Trainee)

A. Learning Materials
 Teacher’s made handouts
1. TTLM 25 1:1

2. Textbooks If available 25 1:1

Success in communication
3. Reference Books
(Stuart Sillars)
Learning Facilities &
B.
Infrastructure
- 8x12m; equipped with IT
1. Lecture Room 1:25
equipment ernet

2. Library - Multipurpose

3. (etc.)
C. Consumable Materials
1. Stationery - Whiteboard marker, printing

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paper, printer ink

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LEARNING MODULE 05 Logo of TVET Provider

TVET-PROGRAMME TITLE: IT Support Service Level I
MODULE TITLE:- Applying Quality Standard
MODULE CODE: EIS ITS1 M05 0919
NOMINAL DURATION: 20 Hours

MODULE DESCRIPTION: This module covers the skills and knowledge required in applying
quality standards in providing information technology support service.

LEARNING OUTCOMES: -
At the end of the module the learner will be able to:
Lo1. Assess own work
Lo2. Assess quality of received articles
Lo3. Record information
Lo4. Study causes of quality deviations
Lo5. Complete documentation

MODULE CONTENTS:
Lo1. Assess own work

1.1. Checking completed work against workplace standards

1.2. Demonstrating how the work activities are completed

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1.3. Identifying and isolating Faulty pieces or final products

1.4. recording and reporting Faults and any identified causes

Lo2. Assess quality of received articles

2.1 Checking Received materials, articles or final product.

2.2 Measuring Materials, articles or products

2.3 Identifying Causes of any faults and taking corrective actions

Lo3. Record information

3.1 Recording Basic information on the quality performance

3.2 Maintaining Records of work quality

Lo4. Study causes of quality deviations

4.1 Workplace quality standards

4.2 Investigating and reporting causes of deviations

4.3 Recommending suitable preventive action

Lo5. Complete documentation
5.1 Recording Information on quality and indicators of production performance.

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5.2 Recording all production processes and outcomes.

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LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)
Impaired
Low Vision and Blind Deaf Hard of hearing Physical impairment
Trainees
Lecture-  Provide large print text  Assign sign language interpreter  Organize the class room  Organize the class room
 Prepare the lecture in  Arrange the class room seating to be
discussion seating arrangement to seating arrangement to be
Audio/video & in Brail format conducive for eye to eye contact
 Organize the class room seating  Make sure the luminosity of the light be accessible to trainees accessible for wheelchairs
arrangement to be accessible to of class room is kept  Speak loudly users.
trainees  Introduce new and relevant
 Write short notes on the vocabularies  Ensure the attention of  Facilitate and support the
black/white board using large  Use short and clear sentences the trainees trainees who have severe
text  Give emphasis on visual lecture and
 Make sure the luminosity of the ensure the attention of the trainees  Present the lecture in impairments on their upper
light of class room is kept  Avoid movement during lecture time video format limbs to take note
 Use normal tone of voice  Present the lecture in video format
 Ensure the attention of  Provide Orientation on the
 Encourage trainees to record the  Summarize main points
lecture in audio format the trainees physical feature of the work
 Provide Orientation on the shop
physical feature of the work shop
 Summarize main points

Demonstrat  use Sign language interpreter  Illustrate in clear & short  Facilitate and support the
ion  Conduct close follow up  Use video recorded material method trainees having severe upper
 Use verbal description  Ensure attention of the trainees  Use Video recorded limbs impairment to operate
 Provide special attention in  Provide structured training material equipment’s/ machines

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the process of guidance  Show clear and short method  Ensure the attention of  Assign peer trainees to
 facilitate the support of peer  Use gesture the trainees assist
trainees  provide tutorial support  provide tutorial support  Conduct close follow up
 Prepare & use simulation (if necessary) (if necessary)  provide tutorial support
(if necessary)
 Facilitate the integration of  Use sign language interpreters  Facilitate the integration  Introduce the trainees with
Group trainees with group members  Facilitate the integration of of trainees with group their peers
discussion  Conduct close follow up trainees with group members members
 Introduce the trainees with  Conduct close follow up  Conduct close follow up
other group member  Introduce the trainees with other  Introduce the trainees
 Brief the thematic issues of group member with other group
the work member
 Inform the group
members to speak
loudly

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 prepare the assignment  Use sign language interpreter  Provide briefing

Individual questions in large text/Brail  Provide briefing /orientation on /orientation on the
assignment  Encourage the trainees to the assignment assignment
prepare and submit the
 Provide visual recorded material  Provide visual recorded
assignment in large texts/Brail
material
 Make available recorded
assignment questions
 Facilitate the trainees to prepare
and submit the assignment in
soft or hard copy

ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written response
 Ensure or conform whether the  Using sign as an option for the
proper communication was language trainees having speech
conducted with the trainee through interpreter if challenges
the service of the sign language necessary
interpreter
 Use short and clear questioning
 Time extension

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Written test  Prepare the exam in large  Prepare the exam using short  Prepare the exam  Use oral response as
texts/Brail sentences, multiple choices, True using short an option to give
 Use interview as an option if or False, matching and short sentences, multiple answer for trainees
necessary answers choices, True or having severe upper
 Prepare the exam in audio format  Avoid essay writing False, matching limb impairment
 Assign human reader (if necessary)  Time extension and short answers  Time extension for
 Time extension if necessary. trainees having severe
upper limb impairment

Demonstratio  Brief the instruction or provide them  Use sign language interpreter  Provide activity  Provide activity based
n/Observation in large text/Brail  Brief on the instruction of the exam based assessment assessment
 Time extension  Provide activity-based/ practical  Brief on the  Conduct close follow up
assessment method instruction of the  Time extension
 Time extension exam
 Use loud voice
 Time extension

Assessment criteria
Lo1. Assess own work
 Completed work is checked against workplace standards relevant to the operations
being undertaken

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 An understanding is demonstrated on how the work activities and completed work

relate to the next process and to the final appearance of the activity.
 Faulty pieces or final products are identified and isolated in accordance with company
policies and procedures
 Faults and any identified causes are recorded and reported in accordance with
workplace procedures
Lo2. Assess quality of received articles
 Received materials, articles or final product are checked against workplace
standards.
 Materials, articles or products are measured using the appropriate measuring
instruments in accordance with workplace procedures
 Causes of any identified faults are identified and corrective actions are taken in
accordance with workplace procedures
Lo3. Record information
 Basic information on the quality performance is recorded in accordance with
workplace procedures
 Records of work quality are maintained according to the requirements of the
company
Lo4. Study causes of quality deviations
 Causes of deviations from final products are investigated and reported in

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accordance with workplace procedures

 Suitable preventive action is recommended based on workplace quality standards
and identified causes of deviation from specified quality standards of materials or
final product
Lo5. Complete documentation
 Information on quality and other indicators of production performance is recorded.
 All production processes and outcomes are recorded.

Annex: Resource Requirements

EIS ITS1 M05 0919 Applying Quality Standard
Recommended
Item Description/
Category/Item Quantity Ratio
No. Specifications
(Item: Trainee)

A. Learning Materials
Teacher’s Made
 Teachers guide
1. TTLM 25 1:1
 Learning guide
 Assessment packet

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- Computer Hardware:
Quality & Compliance
Manuals, Checklists
3. Reference Books 1:10
standard (ISO 14971)
to
computer
Learning Facilities &
B.
Infrastructure
- 8x12m; equipped with IT
1 Lecture Room 1:25
equipment and internet
2. Library - Multipurpose
3. Shelves - wooden or metal 5
4. Locker - wooden or metal 2
5. Cabinet - metal 1
C. Consumable Materials
- CD-R/RW
1. Blank Disk 5 1:4
- DVD/CDRW
- Whiteboard marker,
2. Stationery printing paper, printer ink

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3 Flash disk San disk or similar 16GB 8 1:1

D. Tools and Equipment’s
 Sample Daily work
plans
1 Samples
 Sample Project plans
 Sample Resource plans
7 1:25
Any operating system that
Operating systems has multi-user ability,
2
Linux, Mac OS, Windows
XP or above
 EV-DO
3  Current Internet
ISP Service
Technologies
4 UPS  750 Volt Am per 25
 American socket
5 Divider 13
supporter
- w/15 inch flat monitor
Desktop Computer including and 120 GB Hard disk;
6 25 1:1
its peripherals RAM size 1GB; 3Gz or
above

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7 Multimedia projector - LCD 1 Per section

- Capability of A3 printing
8 Printer 1 Per section
- color printing capability
9 Network toolkit - set/case 5 1:5
10 Maintenance toolkit - set/case 5 1:5
11 Scanner Any 2 1:13
12 Web cam -8piexel and above 2 1:13

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Logo of TVET
LEARNING MODULE 06
Provider
TVET-PROGRAMME TITLE: IT SUPPORT SERVICE LEVEL I
MODULE TITLE:- Connecting Hardware Peripherals
MODULE CODE: EIS ITS1 M06 0919
NOMINAL DURATION: 40 Hours

MODULE DESCRIPTION: This Module defines the competence required to connect hardware
peripherals according to instructions and a workstation or networked computer to the internet.

LEARNING OUTCOMES
At the end of the module the learner will be able to:
Lo1. Confirm requirements of client
Lo2. Obtain required peripherals
Lo3. Connect hardware peripherals
Lo4. Connect workstation to the internet

MODULE CONTENTS:
Lo1. Confirm Requirements of Client
1.1. Understanding Organizational Standards
1.2. Identifying and Confirming Client Peripherals
1.3. Documenting and Reporting Client Requirements and Peripheral
1.4. Verifying Client Requirements

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1.5. Taking Action to Ensure Client Support Expectations

1.5.1. Vendor Warranty
1.5.2. Support Services
Lo2. Obtain Required Peripherals
2.1. Obtaining Peripherals
2.2. Entering Peripherals into Equipment Inventory
2.3. Delivering Components and Validating the Contents That Match the Packing List
2.4. Storing Peripherals
Lo3. Connect Hardware Peripherals
3.1. Verifying Timeframe for Installation
3.2. Environmental Consideration and OHS Standard
3.3. Removing and Replacing Old Peripheral
3.4. Connecting New Peripherals
3.4.1. Considering Minimum Disruption to Clients
3.4.2. Considering Operating System Procedures
3.5. Configuring Computer to Accept the New Peripherals
3.6. Testing and Confirming Hardware Peripherals
Lo4. Connect Workstation to The Internet
4.1. Connecting Workstations to The Internet and Confirming Its Functionality
4.2. Launching Internet Browser Software To Access The Internet

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LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)
Impaired
Low Vision and Blind Deaf Hard of hearing Physical impairment
Trainees
Lecture-  Provide large print text  Assign sign language interpreter  Organize the class  Organize the class
discussion  Prepare the lecture in Audio/video  Arrange the class room seating room seating room seating
& in Brail format to be conducive for eye to eye arrangement to be arrangement to be
 Organize the class room seating contact accessible to trainees accessible for
arrangement to be accessible to  Make sure the luminosity of the  Speak loudly wheelchairs users.
trainees light of class room is kept  Ensure the attention  Facilitate and support
 Write short notes on the black/white  Introduce new and relevant of the trainees the trainees who have
board using large text vocabularies  Present the lecture in severe impairments on
 Make sure the luminosity of the light  Use short and clear sentences video format their upper limbs to
of class room is kept  Give emphasis on visual lecture  Ensure the attention take note
 Use normal tone of voice and ensure the attention of the of the trainees  Provide Orientation on
 Encourage trainees to record the trainees the physical feature of
lecture in audio format  Avoid movement during lecture the work shop
 Provide Orientation on the physical time
feature of the work shop  Present the lecture in video
 Summarize main points format

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 Summarize main points

Demonstrat  Conduct close follow up  Facilitate and support
ion  Use verbal description  use Sign language interpreter  Illustrate in clear & the trainees having
 Provide special attention in the  Use video recorded material short method severe upper limbs
process of guidance  Ensure attention of the trainees  Use Video recorded impairment to operate
 facilitate the support of peer trainees  Provide structured training material equipment’s / machines
 Prepare & use simulation  Show clear and short method  Ensure the attention  Assign peer trainees to
 Use gesture of the trainees assist
 provide tutorial support  provide tutorial  Conduct close follow up
(if necessary) support  provide tutorial
(if necessary) support(if necessary)
 Facilitate the integration of trainees  Use sign language interpreters  Facilitate the  Introduce the trainees
Group with group members  Facilitate the integration of integration of trainees with their peers
discussion  Conduct close follow up trainees with group members with group members
 Introduce the trainees with other  Conduct close follow up  Conduct close follow
group member  Introduce the trainees with other up
 Brief the thematic issues of the work group member  Introduce the
 trainees with other
group member
 Inform the group
members to speak

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loudly
Exercise  Conduct close follow up and  Conduct close follow up and  Conduct close follow  Assign peer trainees
guidance guidance up and guidance  Use additional nominal
 Provide tutorial support if necessary  Provide tutorial support if  Provide tutorial hours if necessary
 provide special attention in the necessary support if necessary
process  provide special attention in the  provide special
process/practical training attention in the
 Introduce new and relevant process/ practical
vocabularies training
 prepare the assignment questions in  Use sign language interpreter  Provide briefing
Individual large text/Brail  Provide briefing /orientation on /orientation on the
Assignment  Encourage the trainees to prepare and the assignment assignment
submit the assignment in large
 Provide visual recorded material  Provide visual
texts/Brail
recorded material
 Make available recorded assignment
questions
 Facilitate the trainees to prepare and
submit the assignment in soft or hard
copy

ASSESSMENT METHODS:

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Interview  Use sign language interpreter  Speak loudly  Use written response
 Ensure or conform whether the  Using sign as an option for the
proper communication was language trainees having
conducted with the trainee through interpreter if speech challenges
the service of the sign language necessary
interpreter
 Use short and clear questioning
 Time extension
Written test  Prepare the exam in large  Prepare the exam using short  Prepare the exam  Use oral response as
texts/Brail sentences, multiple choices, True using short an option to give
 Use interview as an option if or False, matching and short sentences, multiple answer for trainees
necessary answers choices, true or  Time extension for
 Prepare the exam in audio format  Avoid essay writing false, matching and trainees having
 Assign human reader  Time extension short answers if severe upper limb
 (if necessary) necessary. impairment
 Time extension
 Demonstr  Brief the instruction or provide them  Use sign language interpreter  Provide activity  Provide activity based
ation/ in large text/Brail  Brief on the instruction of the exam based assessment assessment
Observati  Time extension  Provide activity-based/ practical  Brief on the  Conduct close follow
on assessment method instruction of the up
exam

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 Time extension  Use loud voice  Time extension

 Time extension

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Assessment criteria
Lo1. Confirm requirements of client

 Client peripherals are identified requirements and confirmed in accordance with

organizational standards

 Client requirements and peripherals needed are documented in line with

organizational standards and findings are reported to the appropriate person

 Client requirements are verified with appropriate person in line with organizational
standards and reporting procedures
 Action must be taken to ensure client support expectations are covered by vendor
warranty and support services
Lo2. Obtain required peripherals

 Peripherals are obtained under instruction from appropriate person

 Peripherals are entered into equipment inventory according to organizational

standards

 Validate that contents of delivered components and physical contents match the
packing list and resolve discrepancies, if necessary
 Peripherals are stored according to vendor/manual guidelines
Lo3. Connect hardware peripherals

 Timeframe for installation schedule is verified with the client in accordance with the
organization requirements

 Old peripherals are removed and/or replaced with minimum disruption to clients taking
into account environmental considerations and OHS standards

 New peripherals are connected with minimum disruption to clients and taking into
account the operating system procedures

 The computer is configured to accept the new peripherals

 Hardware peripherals are tested and confirm client satisfaction, particular attention
must be paid to possible impact on other systems and adjustments are made as
required

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Lo4. Connect workstation to the internet

 Workstations are connected to the internet through the existing internet connection
and functionality confirmed
 Internet browser software is launched to enable access to the internet and
functionality confirmed

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Annex: Resource Requirements

EIS ITS1 M06 0919 Connecting hardware peripheral
Recommen
ded
Item
Category/Item Description/ Specifications Quantity Ratio
No.
(Item:
Trainee)
A. Learning Materials
Teachers Made
 Teacher’s Guide
1. TTLM 25 1:1
 Assessment Packet
 Learning Guide
2. Textbooks Any Relevant Books 25 1:1
The Winn L. Rosch
Hardware Bible (6th
Edition)
Winn L Rosch
The A+ Certification & PC
Repair Handbook
(Networking Series)
3. Reference Books Christopher A. Crayton 5 1:5
Joel Z. Rosenthal Kevin
J. Irwin
Maintenance Planning
and Scheduling
Handbook, 2nd Edition
(McGraw-Hill Handbooks)
Richard Palmer
Hardware connectivity
4. Manuals and procedures 1:1
instruction manual
5 Internet and virtual library Client pc 25 1:1

B. Learning Facilities &

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Infrastructure
1 Workshop - equipped with ICT 1 1:25

2. Library - Multipurpose
3. Shelves - wooden or metal 5
4 White Board 1.50 X 1.50 1
5 Cabinet - metal or wooden 1
High speed Internet
Internet and Virtual Connection
6 1 1:25
library Recommended
E-VDO, Broad Band
C. Consumable Materials
1 Blank CD - CD-R/RW 5 1:5

- Whiteboard marker, A4
2 Stationery printing paper, printer
cartridge (Toner)
3 Flash disk Minimum 8GB 5 1:5
Terminals, converters,
splitters
4 Connectors 13 1:2
e.g. SATA to IDE, USB
splitter
D. Tools and Equipment’s
 Hardware installation
1 Samples 5 1:5
procedure publications
 At least 360 GB,
2 Computer 3.4Ghz, With 25 1:1
Expandability
3 UPS  750 Volt Ampere 2
4 Divider  Socket supporter 14
5 Multimedia projector - LCD 1 1:25

6 Printer Laser Jet 1

7 Network Tool Kit Full set 5 1:5
8 Maintenance Tool Kit Full set 12 1:2

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9 Desk jet Printer Color 1 1:25

10 Video Camera Digital 1 1:25
11 Web Camera Desk top fixable 5 1:5
Video card, Modem Card,
12 Expansion Cards Wi-Fi card ,Network 5 1:5
Card, TV Card
Internal HDD of any
5
13 Hard Disk capacity 1:5
5
SATA, IDE
14 Scanner Image and Text support 1 1:25
15 RAM Different types 13 1:2
16 Network Switch 24 port 2 1:13
17 Network Hub 12 port 5 1:5
Teachers Made
 Teacher’s Guide
1. TTLM 25 1:1
 Assessment Packet
 Learning Guide

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Logo of TVET
LEARNING MODULE 07
Provider
TVET-PROGRAMME TITLE: IT SUPPORT SERVICE LEVEL I
MODULE TITLE:- Operating Personal Computer
MODULE CODE: EIS ITS1 M07 0919
NOMINAL DURATION: 110 Hours
MODULE DESCRIPTION: This module defines the competence required to
operate a personal computer, including starting the PC, logging in, using and
understanding desktop icons and their links to underlying programs, navigating a
directory structure, saving work, printing, closing down the PC and word
processing.

LEARNING OUTCOMES
At the end of the module the learner will be able to:
Lo1. Start the computer
Lo2. Access basic system information
Lo3. Navigate and Manipulate desktop environment
Lo4. Organize basic directory/ folder structure and files
Lo5. Organize files for user and/or organization requirements
Lo6. Print information
Lo7. Operate application software

MODULE CONTENTS:
Lo1. Start the computer

1.1 Checking Peripheral device connections

1.2 Understanding OHS standards

1.3 Checking Input voltage

1.4 Switching on Power at both the power point and computer
Lo2. Access basic system information

2.1. Inserting username and password on introductory screen

2.2. Navigating operating system to access system information

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2.3. Using On-line help functions

Lo3. Navigate and Manipulate desktop environment
3.1. creating and customizing Desktop icons
3.2. selecting, opening and closing desktop icons to access application
programs
3.3. Manipulating Application windows to return original conditions
Lo4. Organize basic directory/ folder structure and files
4.1 . Creating and Naming Directories and subdirectories

4.2 . Identifying Attributes of directories

4.3 . moving Subdirectories between directories

4.4 . Renaming Directories

4.5 . Accessing Directories and subdirectories via different paths
Lo5. Organize files for user and/or organization requirements

5.1. Using System browser to search derives

5.2. Accessing Most common types of files in the directories

5.3. Selecting, Opening and Renaming Groups of Files

5.4. Moving Files Between Directories

5.5. Coping Files to Disks

5.6. Restoring Deleted files

5.7. Erasing and formatting Disks

Lo6. Print information

6.1. Adding Printers and ensuring correct printer setting

6.2. Changing Default printer

6.3. Printing Information

Lo7. Operate application software

7.1. Creating Documents and customizing basic settings

7.2. Formatting document and creating tables

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7.3. Adding Images and using mail merge

7.4. Selecting basic print settings and printing documents

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LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)
Impaired
Low Vision and Blind Deaf Hard of hearing Physical impairment
Trainees
Lecture-  Provide large print text  Assign sign language interpreter  Organize the class room  Organize the class room
discussion  Prepare the lecture in  Arrange the class room seating to seating arrangement to seating arrangement to be
Audio/video & in Brail format be conducive for eye to eye be accessible to trainees accessible for wheelchairs
 Organize the class room contact  Speak loudly users.
seating arrangement to be  Make sure the luminosity of the  Ensure the attention of  Facilitate and support the
accessible to trainees light of class room is kept the trainees trainees who have severe
 Write short notes on the  Introduce new and relevant  Present the lecture in impairments on their upper
black/white board using large vocabularies video format limbs to take note
text  Use short and clear sentences  Ensure the attention of  Provide Orientation on the
 Make sure the luminosity of  Give emphasis on visual lecture the trainees physical feature of the work
the light of class room is kept and ensure the attention of the shop
 Use normal tone of voice trainees
 Encourage trainees to record  Avoid movement during lecture
the lecture in audio format time
 Provide Orientation on the  Present the lecture in video
physical feature of the work shop format

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 Summarize main points  Summarize main points

Demonstrat  use Sign language interpreter  Illustrate in clear & short  Facilitate and support the
ion  Conduct close follow up  Use video recorded material method trainees having severe upper
 Use verbal description  Ensure attention of the trainees  Use Video recorded limbs impairment to operate
 Provide special attention in  Provide structured training material equipment’s/ machines
the process of guidance  Show clear and short method  Ensure the attention of  Assign peer trainees to
 facilitate the support of peer  Use gesture the trainees assist
trainees  provide tutorial support  provide tutorial support  Conduct close follow up
 Prepare & use simulation (if necessary) (if necessary)  provide tutorial support
(if necessary)
 Facilitate the integration of  Use sign language interpreters  Facilitate the integration  Introduce the trainees with
Group trainees with group members  Facilitate the integration of of trainees with group their peers
discussion  Conduct close follow up trainees with group members members
 Introduce the trainees with  Conduct close follow up  Conduct close follow up
other group member  Introduce the trainees with other  Introduce the trainees
 Brief the thematic issues of group member with other group
the work member
 Inform the group
members to speak
loudly
Exercise  Conduct close follow up and  Conduct close follow up and  Conduct close follow up  Assign peer trainees

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guidance guidance and guidance

 Provide tutorial support if  Provide tutorial support if  Provide tutorial support if  Use additional nominal
necessary necessary necessary hours if necessary
 provide special attention in  provide special attention in the  provide special
the process process/practical training attention in the process/
 Introduce new and relevant practical training
vocabularies
 prepare the assignment  Use sign language interpreter  Provide briefing
Individual questions in large text/Brail  Provide briefing /orientation on /orientation on the
assignment  Encourage the trainees to the assignment assignment
prepare and submit the  Provide visual recorded material  Provide visual recorded
assignment in large texts/Brail material
 Make available recorded
assignment questions
 Facilitate the trainees to
prepare and submit the
assignment in soft or hard
copy

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ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written response
 Ensure or conform whether the  Using sign as an option for the
proper communication was language trainees having speech
conducted with the trainee through interpreter if challenges
the service of the sign language necessary
interpreter
 Use short and clear questioning
 Time extension
Written test  Prepare the exam in large  Prepare the exam using short  Prepare the exam  Use oral response as
texts/Brail sentences, multiple choices, True using short an option to give
 Use interview as an option if or False, matching and short sentences, multiple answer for trainees
necessary answers choices, True or having severe upper
 Prepare the exam in audio format  Avoid essay writing False, matching limb impairment
 Assign human reader  Time extension and short answers  Time extension for
(if necessary) if necessary. trainees having severe
 Time extension upper limb impairment

Demonstration/  Brief the instruction or provide  Use sign language interpreter  Provide activity  Provide activity based
Observation them in large text/Brail  Brief on the instruction of the exam based assessment assessment
 Time extension  Provide activity-based/ practical  Brief on the  Conduct close follow up

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assessment method instruction of the  Time extension

 Time extension exam
 Use loud voice
 Time extension
Assessment criteria
Lo1. Start the computer

 Peripheral device connections for correct position are checked

 Understand OHS standards

 Input voltage for the device based on the OHS standards are checked
 on Power at both the power point and computer are switched on
Lo2. Access basic system information

 User name and password are inserted as prompted and noted access, privacy,
security and related conditions of use displayed on introductory screens

 Operating system are navigated to access system information to identify system

configuration and application versions in operation
 On-line help functions are used as required
Lo3. Navigate and Manipulate desktop environment

 Desktop icons are created and customized

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 Desktop icons are selected, opened and closed to access application programs
 Application windows are manipulated and desktop returned to original conditions
Lo4. Organize basic directory/ folder structure and files

 Directories and subdirectories are created and named

 Attributes of directories are identified

 Subdirectories between directories are moved

 Directories as required are renamed

 Directories and subdirectories are accessed via different paths
Lo5. Organize files for user and/or organization requirements

 System browser are used to search drives for specific files

 Most commonly used types of files in the directories are accessed

 Groups of files are selected, opened and renamed as required

 Files between directories are moved

 Files to disks are copied

 Deleted files are restored as necessary

 Disks are erased and formatted as necessary
Lo6. Print information

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 Printers are added if required and ensured to have correct printer settings

 Default printer are changed if appropriate

 Information is printed from an installed printer
Lo7. Operate application software

 Documents and customize basic settings are created to meet page layout
conventions

 Document and create tables are formatted

 Images and use mail merge are added

 Basic print settings and print documents are selected

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Annex: Resource Requirements

EIS ITS1 M07 0919 Operating Personal Computer
Recommended
Item Description/
Category/Item Quantity Ratio
No. Specifications
(Item: Trainee)

A. Learning Materials
Teacher’s made
handouts
1. TTLM  Job sheet 25 1:1
 Information sheet
 Operation sheet

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2. Textbooks Any Relevant Books 25 1:1

 micro soft Office
step by step guide
 Fundamentals of
3. Reference Books 1:10
Computing
 Introduction to
computer
Journals/Publication/ - ICT journals(Monthly)
4. 1:25
Magazines
Learning Facilities &
B.
Infrastructure
- 8x12m; equipped with IT
1 Lecture Room 1:25
equipment and internet
2. Library - Multipurpose
3. Shelves - wooden or metal 5
4. Locker - wooden or metal 2
5. Cabinet - metal 1
C. Consumable Materials
- CD-R/RW
1. Blank Disk 5 1:4
- DVD/CDRW

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- Whiteboard marker,
2. Stationery
printing paper, printer ink
D. Tools and Equipment’s
1 Samples  Inventory Record
2 -window 7,8, 10
Operating systems - -
- Ubuntu, Xp(optional)

 EV-DO
3 ISP Service
 Broadband
4 UPS  750 Volt Am per 25
5 Divider  socket supporter 13
Desktop Computer including - w/15 inch flat monitor
its peripherals and 500 GB Hard disk;
6 25 1:1
RAM size 2GB; 3.4 Ghz or
above
7 Multimedia projector - LCD 1 Per section
- Capability of A4 printing
8 Printer 1 1:25
- color printing capability
9 Network toolkit - set/case 5 1:5
10 Maintenance toolkit - set/case 5 1:5

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11 Scanner - A4 paper size 2 1:13

12 Web came -12 pixel and above 2 1:13

Logo of TVET
LEARNING MODULE 08
Provider
TVET-PROGRAMME TITLE: IT Support Service Level I
MODULE TITLE:- Installing Software Application
MODULE CODE: EIS ITS1 M08 0919
NOMINAL DURATION:40Hours

MODULE DESCRIPTION: This module defines the competence required to install

or upgrade basic software applications using a commercial applications program.

LEARNING OUTCOMES

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At the end of the module the learner will be able to:

Lo1. Determine software and upgrade requirements
Lo2. Obtain software or software upgrade
LO3. Install or upgrade software

MODULE CONTENTS:
Lo1. Determine software and upgrade requirements

1.1. Documenting and reporting Client requirements

1.2. Acting on instruction to meet client’s requirement

Lo2. Obtain software or software upgrade

2.1. Investigating and selecting Application program

2.2. Obtaining Application program using prescribed instruction

2.3. Determining Licensing requirements and record

2.4. Ensuring minimum hardware and operating system requirement
Lo3. Install or upgrade software

3.1. Installing or upgrading software

3.2. Completing Installation process with minimal disruption
3.3. Carrying out Testing and acceptance
3.4. paying attention to possible impact on other systems

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3.5. Ensuring client requirements in line with the organizational standard

3.6. Referring Outstanding client issues

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LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)
Impaired
Low Vision and Blind Deaf Hard of hearing Physical impairment
Trainees
Lecture-  Provide large print text  Assign sign language interpreter  Organize the class  Organize the class room
discussion  Prepare the lecture in  Arrange the class room seating to room seating seating arrangement to
audio/video & in brail format be conducive for eye to eye arrangement to be be accessible for
 Organize the class room seating contact accessible to wheelchairs users.
arrangement to be accessible to  Make sure the luminosity of the trainees  Facilitate and support the
trainees light of class room is kept  Speak loudly trainees who have severe
 Write short notes on the  Introduce new and relevant  Ensure the impairments on their
black/white board using large text vocabularies attention of the upper limbs to take note
 Make sure the luminosity of the  Use short and clear sentences trainees  Provide orientation on the
light of class room is kept  Give emphasis on visual lecture  Present the lecture physical feature of the
 Use normal tone of voice and ensure the attention of the in video format work shop
 Encourage trainees to record the trainees  Ensure the
lecture in audio format  Avoid movement during lecture attention of the
 Provide orientation on the time trainees
physical feature of the work shop  Present the lecture in video format

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 Summarize main points  Summarize main points

Demonstratio  Conduct close follow up  use Sign language interpreter  Illustrate in clear &  Facilitate and support the
n  Use verbal description  Use video recorded material short method trainees having severe
 Provide special attention in the  Ensure attention of the trainees  Use Video upper limbs impairment to
process of guidance  Provide structured training recorded material operate equipment’s/
 facilitate the support of peer  Show clear and short method  Ensure the machines
trainees  Use gesture attention of the  Assign peer trainees to
 Prepare & use simulation  Provide tutorial support (if trainees assist
necessary)  Provide tutorial  Conduct close follow up
support (if  Provide tutorial support(if
necessary) necessary

Group  Facilitate the integration of  Use sign language interpreters  Facilitate the  Introduce the trainees
discussion trainees with group members  Facilitate the integration of integration of with their peers
 Conduct close follow up trainees with group members trainees with group
 Introduce the trainees with other  Conduct close follow up members
group member  Introduce the trainees with other  Conduct close

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 Brief the thematic issues of the group member follow up

work  Introduce the
trainees with other
group member
 Inform the group
members to speak
loudly

ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written response as
 Ensure or conform whether the  Using sign an option for the
proper communication was language trainees having speech
conducted with the trainee through interpreter if challenges
the service of the sign language necessary
interpreter
 Use short and clear questioning
 Time extension
Written  Prepare the exam in large texts/Brail  Prepare the exam using short  Prepare the exam  Use oral response as
test  Use interview as an option if sentences, multiple choices, True using short an option to give
necessary or False, matching and short sentences, multiple answer for trainees
 Prepare the exam in audio format answers choices, true or having severe upper

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 Assign human reader (if necessary)  Avoid essay writing false, matching and limb impairment
 Time extension  Time extension short answers if  Time extension for
necessary. trainees having severe
upper limb impairment

Demonst  Brief the instruction or provide them in  Use sign language interpreter  Provide activity  Provide activity based
ration/ large text/Brail  Brief on the instruction of the exam based assessment assessment
Observati  Time extension  Provide activity-based/ practical  Brief on the  Conduct close follow up
on assessment method instruction of the  Time extension
 Time extension exam
 Use loud voice
 Time extension

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Assessment criteria
Lo1. Determine software and upgrade requirements

 Client requirements are documented and reported to appropriate person in

accordance with the workplace standard
 Act on instructions to meet client requirements in line with organizational
requirements
Lo2. Obtain software or software upgrade

 Application program that best conforms to requirements and organizational policies

are investigated and selected

 Application program under instruction is obtained from appropriate person

 Licensing requirements and record are determined in line with organizational

guidelines
 Target computer is ensured to conform with the minimum hardware and operating
system requirements of the application program
Lo3. Install or upgrade software

 New or upgraded software are installed in accordance with appropriate person or

organizational instructions

 Installation process is completed efficiently and effectively with minimal disruption

 Testing and acceptance are carried out in line with corporate guidelines, paying
particular attention to possible impact on other systems

 Ensure client requirements are satisfied in accordance with the organizational

standard

 Outstanding client issues are referred to appropriate person as necessary

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Annex: Resource Requirements

EIS ITS1 M08 0919 Installing Software Application
Recommended
Item
Category/Item Description/ Specifications QuantityRatio
No.
(Item: Trainee)

A. Learning Materials
Teacher’s made
 Teachers Guide
1. TTLM 25 1:1
 Learning Guide
 Assessment Packet
2 Reference Books Any Relevant Books 1:5
Learning Facilities &
B.
Infrastructure
- 8x12m; equipped with
1 Workshop networked computer, 1:25
reference materials
2. Library - Multipurpose
Dialup /
3. Internet 1:8
broadband
4 Shelves - wooden or metal 5
5 White Board 1.50 X 1.50 1
6 Cabinet - metal or wood 1
Consumable
C.
Materials
1 Blank Disk - CD-R/RW 5 1:5
- Whiteboard marker, printing
2 Stationery
paper, printer ink
3 Flash disk 8GB 5 1:5
4
Tools and
D.
Equipment’s
1 Samples Business Requirement 5 1:5

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Core i5, Ram=4GB,

2 Laptop 5 1:5
hard disk= 500GB
3 Server 500 GB, 3.4 Ghz 1
Screw(set), wrist pad, anti-
Basic computer
4 electro static mat, anti- 10 1:3
maintenance Tool kit
electro static bag
antivirus software ,
operating system
(Linux 7.0 or
above, Windows
5 Software xp,w7,w8,w10 or 25 1:1
above, Apple OS
X or
above ),recovery
software
6 Modem dsl modems, 3
7 UPS  750 Volt Ampere 1
 Socket
8 Divider 2
supporter
9 Multimedia projector - LCD 1 1:25
10 Printer A4 paper size 1 1:25

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Logo of TVET
LEARNING MODULE 09
Provider
TVET-PROGRAMME TITLE: IT Support Service Level I
MODULE TITLE:- Protecting Application or System Software
MODULE CODE: EIS ITS1 M09 0919
NOMINAL DURATION: 40 Hours

MODULE DESCRIPTION : This module defines the competence required to keep

application or system software working effectively. It includes detecting and
removing destructive software

LEARNING OUTCOMES
At the end of the module the learner will be able to:
Lo1. Ensure user accounts are controlled
Lo2. Detect and remove destructive software
LO3. Identify and take action to stop spam

MODULE CONTENTS:
Lo1. Ensure user accounts are controlled
1.1. Modifying default user settings to conform security policy
1.2. Modifying Previously created user settings to update security policy
1.3. Displaying and Ensuring legal notices at logon
1.4. Checking strength of passwords using appropriate utilities
1.5. Monitoring Emails to uncover breaches
1.6. Accessing information service
1.6.1. Identifying security gaps
1.6.2. Taking appropriate action using hardware and software or
patches
Lo2. Detect and remove destructive software

1.3. Defining and identifying Common types of destructive software

1.4. Selecting and installing Virus protection compatible with the

operating system

1.5. describing Advanced systems of protection

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1.6. installing Software updates on a regular basis

1.7. configuring Software security settings

1.8. running and/or scheduling Virus protection software on a regular

basis

1.9. reporting Detected destructive software

1.10. removing destructive software

Lo3. Identify and take action to stop spam

3.1 defining and identifying Common types of spam

3.2 Taking Appropriate action to protect unauthorized access

3.3 configuring and using Spam filters

3.4 reporting and documenting Spams to identify the security threats

LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)
Impaired
Low Vision and Blind Deaf Hard of he
Trainees
Lecture-  Provide large print text  Assign sign language interpreter  Organize
discussion  Prepare the lecture in  Arrange the class room seating to room sea
audio/video & in brail format be conducive for eye to eye arrangem
 Organize the class room seating contact accessib
arrangement to be accessible to  Make sure the luminosity of the trainees
trainees light of class room is kept  Speak lo
 Write short notes on the  Introduce new and relevant  Ensure t
black/white board using large text vocabularies attention
 Make sure the luminosity of the  Use short and clear sentences trainees
light of class room is kept  Give emphasis on visual lecture  Present
 Use normal tone of voice and ensure the attention of the in video
 Encourage trainees to record the trainees  Ensure t
lecture in audio format  Avoid movement during lecture attention
 Provide orientation on the

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physical feature of the work shop time trainees

 Summarize main points  Present the lecture in video format
 Summarize main points

Demonstratio  Conduct close follow up  use Sign language interpreter  Illustrate

n  Use verbal description  Use video recorded material short me
 Provide special attention in the  Ensure attention of the trainees  Use Vide
process of guidance  Provide structured training recorded
 facilitate the support of peer  Show clear and short method  Ensure t
trainees  Use gesture attention
 Prepare & use simulation  Provide tutorial support (if trainees
necessary)  Provide t
support (
necessa

Group  Facilitate the integration of  Use sign language interpreters  Facilitate

discussion trainees with group members  Facilitate the integration of integratio
 Conduct close follow up trainees with group members trainees
 Introduce the trainees with other  Conduct close follow up members
group member  Introduce the trainees with other  Conduct
 Brief the thematic issues of the group member follow up
work  Introduce
trainees
group me
 Inform th
members
loudly

ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak
 Ensure or conform whether the  Using s

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proper communication was langua

conducted with the trainee through interpre
the service of the sign language necess
interpreter
 Use short and clear questioning
 Time extension
Written  Prepare the exam in large texts/Brail  Prepare the exam using short  Prepar
test  Use interview as an option if sentences, multiple choices, True using s
necessary or False, matching and short senten
 Prepare the exam in audio format answers choices
 Assign human reader (if necessary)  Avoid essay writing false, m
 Time extension  Time extension short a
necess

Demonst  Brief the instruction or provide them in  Use sign language interpreter  Provide
ration/ large text/Brail  Brief on the instruction of the exam based
Observati  Time extension  Provide activity-based/ practical  Brief on
on assessment method instruct
 Time extension exam
 Use lou
 Time e

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Assessment criteria
Lo1. Ensure user accounts are controlled

 Modify default user settings to ensure that they conform to security policy

 Previously created user settings are modified to ensure they conform to updated
security policy

 Ensure legal notices displayed at logon are appropriate

 Appropriate utilities are used to check strength of passwords and consider tightening
rules for password complexity

 Emails are monitored to uncover breaches in compliance with legislation

 information services are accessed to identify security gaps and take appropriate
action using hardware and software or patches
Lo2. Detect and remove destructive software

 Common types of destructive software are defined and identified

 Virus protection compatible with the operating system in use are selected and
installed

 Advanced systems of protection are described in order to understand further options

 Software updates on a regular basis are installed

 Software security settings are configured to prevent destructive software from

infecting computer

 Virus protection software are run and/or scheduled on a regular basis

 Detected destructive software are reported to appropriate person and remove the
destructive software
Lo3. Identify and take action to stop spam

 Defining and identifying Common types of spam

 Taking Appropriate action is in order to protect unauthorized access of spammers
 Configuring and using Spam filters

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Annex: Resource Requirements

EIS ITS1 M09 0919 Protecting Application or System Software
Recommended
Item
Category/Item Description/ Specifications QuantityRatio
No.
(Item: Trainee)

A. Learning Materials
Teacher’s made
 Teachers Guide
1. TTLM 25 1:1
 Learning Guide
 Assessment Packet
2 Reference Books Any Relevant Books 1:5
Learning Facilities &
B.
Infrastructure
- 8x12m; equipped with
1 Workshop networked computer, 1:25
reference materials
2. Library - Multipurpose
Dialup /
3. Internet 1:8
broadband
4 Shelves - wooden or metal 5
5 White Board 1.50 X 1.50 1
6 Cabinet - metal or wood 1
Consumable
C.
Materials
1 Blank Disk - CD-R/RW and DVD 5 1:5
- Whiteboard marker,
2 Stationery
printing paper, printer ink
3 Flash disk 8GB 5 1:5
4
D. Tools and

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Equipment’s
Business Requirement
1 Samples 5 1:5

 Core I5, RAM=4GB,

2 Laptop 1 1:25
HDD=500 GB
160 GB, 3.4Ghr, P
3 Server 1
IV
Screw(set), wrist pad, anti-
Basic computer maintenance
4 electro static mat, anti- 10 1:3
Tool kit
electro static bag
antivirus software ,
operating system
(xp, window 7 or
5 Software above, Linux 25 1:1
Apple OS X or
above ),recovery
software
6 Modem any 1 1:25
7 UPS 750 Volt Ampere 1
8 Divider Socket based 2
Per
9 Multimedia projector LCD 1
section
A4 size paper
10 Printer 1
printer

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Logo of TVET
LEARNING MODULE 10
Provider
TVET-PROGRAMME TITLE: IT Support Service Level I
MODULE TITLE:- Maintaining Inventories of Equipment, Software and
Documentation
MODULE CODE: EIS ITS1 M10 0919
NOMINAL DURATION: 30Hours

MODULE DESCRIPTION: This module defines the competence required to record

and store details of software, hardware and technical documentation

LEARNING OUTCOMES
At the end of the module the learner will be able to:

Lo1. Document and update inventory

Lo2. Store technical documentation

MODULE CONTENTS

Lo1. Document and update inventory

1.1 Maintaining Hardware inventory

1.2 Maintaining and updating licenses and Software inventory

1.3 Recording and organizing storage of user documentation or technical
manuals
Lo2. Store technical documentation
2.1 Taking action to ensure software, hardware and equipment not in use and

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storing
2.2 storing technical documentation securely
2.3 Accessing and disseminating Technical documentation

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LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)
Impaired
Low Vision and Blind Deaf Hard of hearing Physical impairment
Trainees
Lecture-  Provide large print text  Assign sign language interpreter  Organize the class  Organize the class room
discussion  Prepare the lecture in  Arrange the class room seating to room seating seating arrangement to
audio/video & in brail format be conducive for eye to eye arrangement to be be accessible for
 Organize the class room seating contact accessible to wheelchairs users.
arrangement to be accessible to  Make sure the luminosity of the trainees  Facilitate and support the
trainees light of class room is kept  Speak loudly trainees who have severe
 Write short notes on the  Introduce new and relevant  Ensure the impairments on their
black/white board using large text vocabularies attention of the upper limbs to take note
 Make sure the luminosity of the  Use short and clear sentences trainees  Provide orientation on the
light of class room is kept  Give emphasis on visual lecture  Present the lecture physical feature of the
 Use normal tone of voice and ensure the attention of the in video format work shop
 Encourage trainees to record the trainees  Ensure the
lecture in audio format  Avoid movement during lecture attention of the
 Provide orientation on the time trainees
physical feature of the work shop  Present the lecture in video format

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 Summarize main points  Summarize main points

Demonstratio  Conduct close follow up  use Sign language interpreter  Illustrate in clear &  Facilitate and support the
n  Use verbal description  Use video recorded material short method trainees having severe
 Provide special attention in the  Ensure attention of the trainees  Use Video upper limbs impairment to
process of guidance  Provide structured training recorded material operate equipment’s/
 facilitate the support of peer  Show clear and short method  Ensure the machines
trainees  Use gesture attention of the  Assign peer trainees to
 Prepare & use simulation  Provide tutorial support (if trainees assist
necessary)  Provide tutorial  Conduct close follow up
support (if  Provide tutorial support(if
necessary) necessary

Group  Facilitate the integration of  Use sign language interpreters  Facilitate the  Introduce the trainees
discussion trainees with group members  Facilitate the integration of integration of with their peers
 Conduct close follow up trainees with group members trainees with group
 Introduce the trainees with other  Conduct close follow up members
group member  Introduce the trainees with other  Conduct close

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 Brief the thematic issues of the group member follow up

work  Introduce the
trainees with other
group member
 Inform the group
members to speak
loudly

ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written response as
 Ensure or conform whether the  Using sign an option for the
proper communication was language trainees having speech
conducted with the trainee through interpreter if challenges
the service of the sign language necessary
interpreter
 Use short and clear questioning
 Time extension
Written  Prepare the exam in large texts/Brail  Prepare the exam using short  Prepare the exam  Use oral response as
test  Use interview as an option if sentences, multiple choices, True using short an option to give
necessary or False, matching and short sentences, multiple answer for trainees
 Prepare the exam in audio format answers choices, true or having severe upper

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 Assign human reader (if necessary)  Avoid essay writing false, matching and limb impairment
 Time extension  Time extension short answers if  Time extension for
necessary. trainees having severe
upper limb impairment

Demonst  Brief the instruction or provide them in  Use sign language interpreter  Provide activity  Provide activity based
ration/ large text/Brail  Brief on the instruction of the exam based assessment assessment
Observati  Time extension  Provide activity-based/ practical  Brief on the  Conduct close follow up
on assessment method instruction of the  Time extension
 Time extension exam
 Use loud voice
 Time extension

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Assessment criteria

Lo1. Document and update inventory

1.1 Hardware inventory is maintained that creates a profile or description of each piece
of equipment

1.2 Software inventory and licenses are maintained and updated, as required,
particularly when upgrading software
1.3 Storage of user documentation or technical manuals are recorded and organized
Lo2. Store technical documentation

2.1 Action is taken to ensure software, hardware and equipment not in use, stored in a
manner as recommended by technical manuals

2.2 Ensure technical documentation is stored securely

2.3 Technical documentation are accessed and disseminated as required by clients

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Annex: Resource Requirements

Maintaining Equipment and Software Inventory and
EIS ITS1 M10 0919
Documentation
Recommen
Item Quantit ded Ratio
Category/Item Description/ Specifications
No. y (Item:
Trainee)
A. Learning Materials
 Teacher’s made
handouts
1. CBLM  Job sheet 25 1:1
 Information sheet
 Operation sheet
2. Textbooks If Available 25 1:1
3. Reference Books 1:10
Journals/Publication/ - ICT journals(Monthly)
4. 1:25
Magazines
Learning Facilities &
B.
Infrastructure
- 8x12m; equipped with
1 Lecture Room IT equipment and 1:25
internet
2. Library - Multipurpose
3. Shelves - wooden or metal 5
4. Locker - wooden or metal 2
5. Cabinet - metal 1
C. Consumable Materials
- CD-R/RW
1. Blank Disk 5 1:4
- DVD/CDRW
- Whiteboard marker,
printing paper,
2. Stationery
printer ink

D. Tools and Equipment’s

1 Samples  Inventory Record
Operating systems 1:25
2

 Current Internet
3 ISP Service Technologies
(E-VDO, Broadband)

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4 UPS  750 Volt Am per 25

 American socket
5 Divider 13
supporter

- w/15 inch flat monitor and

Desktop Computer including
6 120 GB Hard disk; RAM 25 1:1
its peripherals
size 1GB; 3Gz or above

Per
7 Multimedia projector - LCD 1
section

- Capability of A3 printing Per

8 Printer 1
section
- color printing capability

9 Network toolkit - set/case 5 1:5

10 Maintenance toolkit - set/case 5 1:5

11 Scanner - HP 2055 2 1:13

12 Web cam -8piexel and above 2 1:13

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Logo of TVET
LEARNING MODULE 11
Provider
TVET-PROGRAMME TITLE: IT Support Service Level I I
MODULE TITLE:- Recording Client Support Requirements
MODULE CODE: EIS ITS1 M11 0919
NOMINAL DURATION: 30Hours

MODULE DESCRIPTION: This module defines the competence required to

record, prioritize and escalate client support requests.

LEARNING OUTCOMES
At the end of the module the learner will be able to:
Lo1. Log requests for support
Lo2. Prioritize support requests with appropriate personnel

MODULE CONTENTS:
Lo1. Log requests for support

1.1. Identify client support organizational standards

1.2. Recording Client support requests and requirements

1.3. Reviewing Client support history and details

1.4. Checking and requesting information for accuracy and urgency

Lo2. Prioritize support requests with appropriate personnel

2.1 Identifying Relevant guidelines

2.2 Prioritizing Client requests

2.3 Referring Requests to an appropriate person or department

2.4 Involving Appropriate persons with client support to be communicated

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LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)
Impaired
Low Vision and Blind Deaf Hard of hearing Physical impairment
Trainees
Lecture-  Provide large print text  Assign sign language interpreter  Organize the class  Organize the class room
discussion  Prepare the lecture in  Arrange the class room seating to room seating seating arrangement to
audio/video & in brail format be conducive for eye to eye arrangement to be be accessible for
 Organize the class room seating contact accessible to wheelchairs users.
arrangement to be accessible to  Make sure the luminosity of the trainees  Facilitate and support the
trainees light of class room is kept  Speak loudly trainees who have severe
 Write short notes on the  Introduce new and relevant  Ensure the impairments on their
black/white board using large text vocabularies attention of the upper limbs to take note
 Make sure the luminosity of the  Use short and clear sentences trainees  Provide orientation on the
light of class room is kept  Give emphasis on visual lecture  Present the lecture physical feature of the
 Use normal tone of voice and ensure the attention of the in video format work shop
 Encourage trainees to record the trainees  Ensure the
lecture in audio format  Avoid movement during lecture attention of the
 Provide orientation on the time trainees

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physical feature of the work shop  Present the lecture in video format
 Summarize main points  Summarize main points

Demonstratio  Conduct close follow up  use Sign language interpreter  Illustrate in clear &  Facilitate and support the
n  Use verbal description  Use video recorded material short method trainees having severe
 Provide special attention in the  Ensure attention of the trainees  Use Video upper limbs impairment to
process of guidance  Provide structured training recorded material operate equipment’s/
 facilitate the support of peer  Show clear and short method  Ensure the machines
trainees  Use gesture attention of the  Assign peer trainees to
 Prepare & use simulation  Provide tutorial support (if trainees assist
necessary)  Provide tutorial  Conduct close follow up
support (if  Provide tutorial support(if
necessary) necessary

Group  Facilitate the integration of  Use sign language interpreters  Facilitate the  Introduce the trainees
discussion trainees with group members  Facilitate the integration of integration of with their peers
 Conduct close follow up trainees with group members trainees with group
 Introduce the trainees with other  Conduct close follow up members
 Introduce the trainees with other  Conduct close

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group member group member follow up

 Brief the thematic issues of the  Introduce the
work trainees with other
group member
 Inform the group
members to speak
loudly

ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written response as
 Ensure or conform whether the  Using sign an option for the
proper communication was language trainees having speech
conducted with the trainee through interpreter if challenges
the service of the sign language necessary
interpreter
 Use short and clear questioning
 Time extension
Written  Prepare the exam in large texts/Brail  Prepare the exam using short  Prepare the exam  Use oral response as
test  Use interview as an option if sentences, multiple choices, True using short an option to give
necessary or False, matching and short sentences, multiple answer for trainees
 Prepare the exam in audio format answers choices, true or having severe upper

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 Assign human reader (if necessary)  Avoid essay writing false, matching and limb impairment
 Time extension  Time extension short answers if  Time extension for
necessary. trainees having severe
upper limb impairment

Demonst  Brief the instruction or provide them in  Use sign language interpreter  Provide activity  Provide activity based
ration/ large text/Brail  Brief on the instruction of the exam based assessment assessment
Observati  Time extension  Provide activity-based/ practical  Brief on the  Conduct close follow up
on assessment method instruction of the  Time extension
 Time extension exam
 Use loud voice
 Time extension

Assessment criteria

Lo1. Log requests for support

 Client support requests and requirements are recorded according to organizational

standards

 Client support history and details are reviewed

 The information is checked and requested for accuracy and urgency according to
organizational standards

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Lo2. Prioritize support requests with appropriate personnel

 Relevant guidelines are identified for prioritizing or rating client requests

 Client requests are prioritized based on its criticality or impact on the business

 Requests are referred to an appropriate person or department for assistance

 Appropriate persons involved with client support are to be communicated

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Annex: Resource Requirements

EIS ITS1 M11 0919 Recording Client Support Requirements
Recomme
nded
Item
Category/Item Description/ Specifications Quantity Ratio
No.
(Item:
Trainee)
A. Learning Materials
Teacher’s made
 Teachers Guide
1. TTLM 25 1:1
 Learning Guide
 Assessment Packet
 A+ guide IT technician
2. Reference Books 1:5
support 9th edition
Learning Facilities &
B.
Infrastructure
- 8x12m; equipped with
1 Workshop Networked Computers, 1:25
Internet & Reference material
2. Library - Multipurpose
3. Shelves - wooden or metal 5
4 White Board 1.50 X 1.50 1

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5 Cabinet - metal and wood 1

Consumable
C.
Materials
- Whiteboard
1 Stationery Material marker, printing
paper, printer ink
2 Flash disk 8GB 5 1:5
Tools and
D.
Equipment’s
 Core I5, ram=4GB
1 Laptop 1 1:25
 HDD=500GB
2 UPS  750 Volt Ampere 1
 Socket
3 Divider 2
supporter
4 Multimedia projector - LCD 1 1:25
5 Printer A4 Size printer 1 1:25

Logo of TVET
LEARNING MODULE 12
Provider
TVET-PROGRAMME TITLE: IT SUPPORT SERVICE LEVEL I
MODULE TITLE: Developing Understanding of Entrepreneurship

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MODULE CODE: EIS ITS1 M12 0919

NOMINAL DURATION: 30 Hours
MODULE DESCRIPTION : This module covers knowledge, skills and attitude required
to understand the concepts, principles, functions, strategies and methods of
entrepreneurship. It also covers identifying and developing the entrepreneurial
competencies.
LEARNING OUTCOMES
At the end of the module, the trainee will be able to:
LO1. Describe and explain the principles, concept and scope of entrepreneurship
LO2. Discuss how to become entrepreneur.
LO3.Discuss how to start and organize an enterprise.
LO4.Discuss how to operate an enterprise.
LO5.Develop one’s own business plans.
MODULE CONTENTS:
LO1. Describe and explain the principles, concept and scope of
entrepreneurship.
1.1. Principles, Concepts and terminologies of entrepreneurship.
1.2. Various forms of enterprises and their roles
1.3. Categorization and classification of enterprises
1.4. Terms and elements in the concept of enterprising

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1.4.1 on personal level

1.4.2 In the context of classification
1.5. Functions of entrepreneurship in business
1.6. Methods of improving business & economic environment
LO2. Discuss how to become entrepreneur.
2.1 Self-employment in economic independence and personal growth.
2.2 Advantages and disadvantages of self-employment.
2.3 Entrepreneurial characteristics and traits.
2.4 Assessing Self-potential to become future entrepreneur.
2.5 Major competences of successful entrepreneurship
LO3. Discuss how to organize an enterprise.

3.1. Importance and role of business entrepreneurship.

3.2. Facts about small and medium enterprises.

3.3. Key success factor in setting up small and medium business.

3.4. Business opportunities

3.5. Tools, techniques and steps in generating business ideas.

3.6. Procedures of identifying suitable market for business

3.7. Major factors in selecting a location for a business.

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3.8. Basic types of business ownership

3.9. Estimating amount of money to start an enterprise

3.10.Clarifying distinction between pre and initial operation payments

3.11. Advantages and disadvantages of using various sources of capital.

LO4. Discuss how to operate an enterprise.

4.1. Advantages of three alternatives means of becoming an entrepreneur

4.2. Dis-advantages of three alternatives means of becoming an entrepreneur

4.3. Processes of hiring and managing people

4.4. Importance and techniques of managing time

4.5. Techniques and procedures of managing sales

4.6. Factors in selecting suppliers.

4.7. steps to follow when doing business with suppliers.

4.8. Influence of new technologies in small and medium business.

4.9. Characteristics of appropriate technology in small and medium business

4.10. Types of cost in a business

4.11. Managing costs

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4.12. Factors and procedures in knowing the cost of the enterprise.

4.13. Importance of financial record keeping.

4.14. Importance of preparing simple financial statement.

4.15. Application of self-management and negotiation skills

4.16. Risk assessment and management of business enterprise.

LO 5 Develop one’s own business plan.

5.1 process of preparing/ writing a business plan.

5.2 Standard structure and format of a business plan.

5.3 Interpreting, assessing and analyzing findings of the business plan.

5.4 Feasibility of business idea.

5.5 Problems when starting business.

5.6 Techniques and procedures in obtaining and sourcing information.

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LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)
Impaired
Low Vision and Blind Deaf Hard of hearing Physical impairment
Trainees
Lecture-  Provide large print text  Assign sign language interpreter  Organize the class  Organize the class room
discussion  Prepare the lecture in  Arrange the class room seating to room seating seating arrangement to
audio/video & in brail format be conducive for eye to eye arrangement to be be accessible for
 Organize the class room seating contact accessible to wheelchairs users.
arrangement to be accessible to  Make sure the luminosity of the trainees  Facilitate and support the
trainees light of class room is kept  Speak loudly trainees who have severe
 Write short notes on the  Introduce new and relevant  Ensure the impairments on their
black/white board using large text vocabularies attention of the upper limbs to take note
 Make sure the luminosity of the  Use short and clear sentences trainees  Provide orientation on the
light of class room is kept  Give emphasis on visual lecture  Present the lecture physical feature of the
 Use normal tone of voice and ensure the attention of the in video format work shop
 Encourage trainees to record the trainees  Ensure the
lecture in audio format  Avoid movement during lecture attention of the
 Provide orientation on the time trainees
physical feature of the work shop  Present the lecture in video format

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 Summarize main points  Summarize main points

Demonstratio  Conduct close follow up  use Sign language interpreter  Illustrate in clear &  Facilitate and support the
n  Use verbal description  Use video recorded material short method trainees having severe
 Provide special attention in the  Ensure attention of the trainees  Use Video upper limbs impairment to
process of guidance  Provide structured training recorded material operate equipment’s/
 facilitate the support of peer  Show clear and short method  Ensure the machines
trainees  Use gesture attention of the  Assign peer trainees to
 Prepare & use simulation  Provide tutorial support (if trainees assist
necessary)  Provide tutorial  Conduct close follow up
support (if  Provide tutorial support(if
necessary) necessary

Group  Facilitate the integration of  Use sign language interpreters  Facilitate the  Introduce the trainees
discussion trainees with group members  Facilitate the integration of integration of with their peers
 Conduct close follow up trainees with group members trainees with group
 Introduce the trainees with other  Conduct close follow up members
group member  Introduce the trainees with other  Conduct close
 Brief the thematic issues of the

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work group member follow up

 Introduce the
trainees with other
group member
 Inform the group
members to speak
loudly

ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written response as
 Ensure or conform whether the  Using sign an option for the
proper communication was language trainees having speech
conducted with the trainee through interpreter if challenges
the service of the sign language necessary
interpreter
 Use short and clear questioning
 Time extension
Written  Prepare the exam in large texts/Brail  Prepare the exam using short  Prepare the exam  Use oral response as
test  Use interview as an option if sentences, multiple choices, True using short an option to give
necessary or False, matching and short sentences, multiple answer for trainees
 Prepare the exam in audio format answers choices, true or having severe upper

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 Assign human reader (if necessary)  Avoid essay writing false, matching and limb impairment
 Time extension  Time extension short answers if  Time extension for
necessary. trainees having severe
upper limb impairment

Demonst  Brief the instruction or provide them in  Use sign language interpreter  Provide activity  Provide activity based
ration/ large text/Brail  Brief on the instruction of the exam based assessment assessment
Observati  Time extension  Provide activity-based/ practical  Brief on the  Conduct close follow up
on assessment method instruction of the  Time extension
 Time extension exam
 Use loud voice
 Time extension

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ASSESSMENT CRITERIA:
LO 1 Describe and explain the principle, concept and scope of entrepreneurship
 The concept and principles of entrepreneurship are analyzed and
discussed.
 Entrepreneurial traits and distinguishing features, entrepreneurial
motivations and types of entrepreneurs are identified and discussed.
 The role of entrepreneurship development for the Ethiopian economy is
explained and discussed.
 Entrepreneurship for women and disables is discussed and analyzed.
LO 2. Discuss how to become entrepreneur
 The positive mind set, attitude towards poverty and “can do mentality” is
developed.
 Self-employment as an individual economic independence and personal
growth is discussed and analyzed.
 Advantages and disadvantages of self-employment and being an employee
are explained and discussed.
 Major competencies of successful entrepreneurs are identified and explained.
 Self-potential is assessed to determine if qualified to become an entrepreneur.
 The behaviors of successful entrepreneurs are identified and discussed.
 Business ideas are generated using appropriate tools, techniques and steps.
 Business opportunities are identified and assessed
LO 3. Discuss how to organize an enterprise
 The concepts and legal forms of business enterprises in Ethiopia are
identified and discussed
 Business Ethics is understood and developed.
 Facts about micro, small and medium enterprises are discussed,
clarified and understood.
 Key success factors in setting up micro, small and medium businesses
are identified and explained.
 Procedures for identifying suitable market for business are
LO 4 Discuss how to operate an enterprise
 Processes of hiring and managing people are explained and

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discussed.
 The importance, techniques and application of self-management skills,
negotiation skills and time management skills, decision skills are
discussed and understood.
 The techniques and procedures of managing sales are explained and
discussed.
 Factors to be considered in selecting suppliers and the steps to follow
when doing business with them are identified and discussed.
 Awareness of how new technologies can affect micro, small and
medium business is developed, and Characteristics of appropriate
technology for use are explained and discussed.
 Risk assessment and management of business enterprise are
performed regularly.
 Qualities are properly inspected and inventories properly managed.
 Basic concepts of Monitoring and Evaluation are explained and
understood.
LO 5. Discus how to prepare and use financial records
 Importance of financial source documents and record keeping is
discussed.
 Financial recording documents are identified and prepared.
 Different types of cost and expense that occur in a business and how to
manage them are discussed and understood.
 Factors and procedures in knowing the cost and expense of the
enterprise are discussed and understood.
 Simple financial statements are prepared and understood
LO 6. Develop one’s own business plan
 The concept, importance and process of preparing/ writing a business
plan are discussed and understood
 Feasibility of the business idea is made clear and understood.
 Findings of the feasibility study are interpreted, assessed and
analyzed.
 Standard structure and format are applied in preparing business plan.

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 Problems that may arise or encounter when starting a business are

identified and understand

Annex: Resource Requirements

EIS ITS1 M12 0919 Developing Understanding of Entrepreneurship
Recomme
nded
Item
Category/Item Description/ Specifications Quantity Ratio
No.
(Item:
Trainee)
A. Learning Materials
1. TTLM To be prepared by a trainer 5 1:5
2. Textbooks - - -
3. Reference Books - - -
Journals/Publication/ -
4. - -
Magazines
Learning Facilities
B.
& Infrastructure
1. Lecture Room 5m*7m 1 1:25
2. Library Multipurpose 1 1:25
Consumable
C.
Materials
1. Paper A4 1desta 1:25
2. White board STD 1 1:25
White board Max-fill
3. 1packet 1:25
marker
Tools and
D.
Equipment’s
1 Samples  business plan 5 1:5
2 Computer  At least 500 12 1:2
GB, 3.4Ghz,
 With

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Expandability
 750 Volt
3 UPS 2
Ampere
 socket
4 Divider 6
supporter
5 Multimedia projector - LCD 1 1:25

6 Printer Laser Jet 1

7 Desk jet Printer Color 1 1:25
8 Digital Camera Digital 1 1:25
Image and Text
9 Scanner 1 1:25
support
10 Laptop 5 1:5
11 Photo copier A4 size copier 1 1:25
12 Dart 5 1:5

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Acknowledgement

The Federal TVET Agency wishes to extend thanks and appreciation to the many
representatives of business, industry, academe and government agencies who
donated their time and expertise to the development of this Model Curriculum for the
TVET Program Information technology support service Level I.

No Name of Trainers Phone E-mail Address Region

Number
1 Abdulakim Ahemed 0921900418 Harari
2 Assefa Million 0911034866 [email protected] Harari
3 Derese Teshome 0913938439 [email protected] AA
4 Getenesh Osamo 0923816933 [email protected] SNNPR
5 Remedan Mohammed 0913478937 [email protected] Harari
6 Sewayehu W/Yohanes 0911716733 [email protected] SNNPR
7 Damelash Yihalem 0911912015 [email protected] Harari

We would like also to express our appreciation to the following Staff and Officers of
Federal TVET who facilitated the development of this curriculum.

This model curriculum was developed on the Sep 2019 at Adama, Ethiopia

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