MULTIMEDIA UNIVERSITY OF KENYA

KENYA SCHOOL OF GOVERNMENT BARINGO CAMPUS

INDUSTRIAL ATTACHMENT REPORT FOR THE PERIOD 14th

MAY – 14th August 2024.

NAME: BRIAN MENGICH KIPSANG

ADMISSION NUMBER: SCT-253-028/2020

FACULTY: SCIENCE AND TECHNOLOGY

DEPARTMENT: PHYSICS DEPARTMENT

COURSE: APPLIED PHYSICS AND COMPUTER SCIENCE

 DECLARATION
I, Brian Mengich Kipsang, hereby acknowledge that this attachment record is my genuine work
solely done. I confidently do declare that this work has never been submitted in any way before.

NAME…………………………………………………………..REG/NO……………………….

SIGNARURE…………………………………………………..DATE…………………………...

SUPERVISOR

NAME…………………………………………………………..……………………….

SIGNATURE…………………………………………………..DATE…………………………...

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 DEDICATION
My sincere dedication goes to my parents for their overwhelming contribution towards my
education. I also give dedication to my brother and sisters for hope and strength they always give
me throughout the entire period of attachment.

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 ACKNOWLEDGEMENT
I would like to acknowledge the almighty God in a special way for his abundant love, good
health and strength throughout the entire attachment period.

My special thanks go to Ms. Jane M Ombongi for offering me an opportunity to be part of

Kenya School of Government for 12 weeks. I extend my sincere appreciation to Mr. Philip Komen,
Ms. Betty Sacho, and Mr. Gary Muthami, the head of the ICT department, for their consistent support and
mentorship throughout my training. Their guidance was instrumental in my development across both
administrative and IT areas, providing me with valuable experience in software and hardware.

I would like to thank my parents and brothers for their assistance in the course of the completion
of my attachment.

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 Table of contents
DECLARATION......................................................................................................................ii
DEDICATION........................................................................................................................iii
ACKNOWLEDGEMENT......................................................................................................iv
CHAPTER ONE.......................................................................................................................1
INTRODUCTION....................................................................................................................1
1.1 LOCATION........................................................................................................................1
1.2 HISTORY OF KENYA SCHOOL OF GOVERNMENT..............................................1
1.3 Function of Kenya School of Government.......................................................................2
1.3.1 Vision................................................................................................................................2
1.3.2 Core values.......................................................................................................................2
1.3.3 Mission.............................................................................................................................2
1.3.4 Organization structure...................................................................................................3
CHAPTER TWO.....................................................................................................................4
Departments and duties performed........................................................................................4
2.1 Field Attachment Experience............................................................................................5
2.1.1 Duration of attachment...................................................................................................5
2.1.2 Aim of the attachment....................................................................................................5
2.1.3 Skills attained..................................................................................................................5
2.1.4 Competence and skill acquired at the organization.....................................................5
2.1.5 Importance and utilization of the contacts gained.......................................................6
2.1.6 Experiences......................................................................................................................6
2.2 Challenges faced during the attachment period..............................................................6
CHAPTER THREE.................................................................................................................7
3.1 Analysis and observations.................................................................................................7
3.2 Conclusion.......................................................................................................................7
3.3 Recommendation............................................................................................................7

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 CHAPTER ONE

INTRODUCTION
It is an essential requirement for award of any undergraduate degree for every student of
Multimedia University of Kenya undertaking Bachelor’s degree courses to undergo an
attachment for period of at least 2 to facilitate the successful completion of the course. The
primary objective of this attachment was to gain practical experience in information technology
and to bridge the gap between academia and industry.This report is structured to provide a
comprehensive overview of my attachment experience. It explores into the institution’s profile,
my roles and responsibilities, challenges encountered, and lessons learned. The report also seeks
to demonstrate the value of industrial attachment in preparing students for successful careers.

1.1 LOCATION
The Baringo campus is situated in Kabarnet town in the Rift Valley, located about 260 km north-
west of Nairobi along the slopes of the Tugen Hills. The school is well served with a good road
network and can be accessed through Nakuru – kabarnet road (about 140 kms) or Eldoret road
(about 90kms).

1.2 HISTORY OF KENYA SCHOOL OF GOVERNMENT

The Kenya School of Government (KSG) was established by the KSG Act (No. 9 of 2012). The
School is the successor of the former Kenya Institute of Administration (KIA), Kenya
Development and Learning Centre (KDLC).
KSG is a State Corporation established to offer management training, research, consultancy and
advisory services to the public sector. The School has been instrumental in setting up fast track
management strategies through observance of high standards of integrity, competence, ethics and
a culture of transparency whilst implementing the provisions of her mandate.
Today it offers services to both National and County governments, private sector players as well
as those from the Non-Governmental Organizations (NGOs).
The Government recognizes the need to have a competent, well skilled and motivated workforce
in the public service. The human resource must at all times have its potential developed to the

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maximum through effective training and capacity building.
This will in turn give the Public Service the impetus necessary for it to deliver improved services
to its clients and provide an enabling environment for other sectors of the economy to operate.

1.3 Function of Kenya School of Government

Baringo campus offers training aimed at developing professional competencies, public service
values and capabilities for research-based policy making. The school offers in-service and
capacity building in accounting and finance management community development and
information communication technology. Offering research and consultancy services also
carrying out training needs.

1.3.1 Vision
A Centre of excellence in public service capacity development leveraging innovative learning
solutions.

1.3.2 Core values

Kenya School of Government core values include:

Customer focus: We conduct needs assessment to ensure that our products and services are
relevant and meet or exceed customer expectations to our customers;

Professionalism: Employees of all cadres will stand ethical scrutiny by being committed to high
standards of excellence in day to day issues and operations.
Innovation and Creativity: We shall develop new products and services for our clients through
continual learning and improvement.
Teamwork: We promote and respect unity of purpose among staff; we respect and promote
unity of purpose among staff;
Embraces accountability: The management, leadership, and team at KSG hold themselves to
the highest level of responsibility and answerability to clients, business partner, stakeholders, and
the communities which provides services and moral support.

Is spearheaded by integrity: Honesty, Truth and Honor lead us in everything we do.

Client centered: at KSG we are committed to excellence and to delivering the highest quality of
service.

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 Promotes mutual respect: the leadership and management of KSG leads by example thereby
fostering culture of respect throughout the organization.

1.3.3 Mission
To contribute to the transformation of the public service by inculcating national values and
developing core skills and competencies for quality service delivery.

1.3.4 Organization structure

Director

Deputy
Director

Research Management Accounts and Student’s ICT

Business studies Library Department
and and social welfare
consultancy studies

Human
Project Finance Procurement
resource Catering Farm
management /Accounts and Stores

Maintenances
Communication

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 CHAPTER TWO

Departments and duties performed

i. ICT department
i. Checking switch status- activated switch ports for internet connectivity.
ii. Ethernet cable crimping/ designing – there were shortage of Ethernet cables
therefore we designed many of them using available tools e.g. crimping tool.
iii. Internet troubleshooting/Network configuration
iv. Installation of windows OS – did upgrading and installation of operating system
on organizations computers.
v. Replacement of UPS machines
vi. Installation of printers in machines
vii. Arranging IT stores.
viii. Networking
ix. Relocating and reforming a computer system
ii. System administration
i. Installation of ERP and operation linked to it which include changing of
employee’s password and updating the server.
ii. Helping users to troubleshoot slow PC’s
iii. Networking
i. Resolving user login conflicts and IP address conflicts.

ii. Identifying problems in the network for example loose cables.

iii. Troubleshooting the problems of network cables.

iv. Monitoring the proxy server to ensure every user has access to the network.

v. Also, terminating cables and setting of routers in offices and the hostels in Kenya
School of Government.

vi. Troubleshooting wireless and wired networks in case of faulty.

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 iv. Help desk and maintenance
i. Undertaken hardware maintenance which include troubleshooting the faulty
components such as replacing faulty hard drives, power supply in the system unit
and blowing the hardware devices.
ii. Setting up lecture rooms by mounting projectors TV display screens for learning
session in the organization.
iii. Application installations and set up.
iv. Troubleshooting systems to check technical problems for students in KSG e.g.
installation of windows and Antivirus.

2.1 Field Attachment Experience

2.1.1 Duration of attachment

The attachment period lasted for 12 weeks, which started from 14th May to 14th August 2024. The
session was characterized by carrying out tasks both in the field and in the office.

2.1.2 Aim of the attachment

Some of the objectives I set include;

i. To provide students with opportunity to apply knowledge in the real life situation.
ii. Identify and analyses users’ needs and to take them into accounts in administrations of
the computer based system.
iii. To get a chance to apply knowledge gained at university into practice.
iv. Recognized expert duties and make fashioned judgments in computing practices based on
legal and moral concepts.
v. Identify and analyze users’ needs and to take them into account in administration of
computer-based systems.
vi. To get exposed to kind of equipment expected to find in industries and new technological
tools.
vii. To make contact with prospect employers and to enhance good relationship between
future employer and university so they may contribute positively in bringing up
competitive students.
viii. To get a chance to apply the knowledge gained at the learning institution into field
practice.

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 ix. To assess the interest of the student in the occupation he/she plans to undertake.
x. To expose the students to work methods not taught in the school and to provide access to
products equipment not normally available in the environment of the institution.

To make the transition from the school to the world of work smoothly and to enhance students
contacts for job placement

2.1.3 Skills attained

i. Advanced knowledge on servers, switches, and routers and their configuration and use.
ii. Gained experience on the use of various hardware devices and application software.
iii. Importance of teamwork and cooperation.
iv. Good rapport and confidence with the staff.
v. Steps to take in case of emergency in IT.
vi. Gained knowledge on printers; laser printers, dot matrix and their functionalities.
vii. Good code of conduct and ethical practice.

2.1.4 Competence and skill acquired at the organization

i. Coherent and sensible thinking- In an active business environment, making decisions is
part of the daily routine not recorded anywhere. This is essential in solving problems
within the institution.
ii. Outstanding communication skills and public relation- Communication is essential for
any organization to operate smoothly therefore encountering with people with quality
communication skills enabled me to adopt and acquire these excellent skills.
iii. Effectivity and efficiency in service delivery- I was obliged with the duty to capture and
record accurate and timely data.

2.1.5 Importance and utilization of the contacts gained

During my attachment period, I managed to interact with various staff and officials within the
firm thus creating mutual relationships with future benefits. These personnel will form a reliable
team of referees and serve as a guarantee for my future job searches. The skills and knowledge
gained in this authentic institution will play a major role in shaping my future in terms of my
career.

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2.1.6 Experiences
i. Through the training period I encountered the demands and challenges that come along
with my field of work for instance relating to different people based on their positional
status and reporting on time on a daily basis.
ii. The attachment period helped me acquire skills and knowledge that are necessary for me
to be able to meet the expectations of my potential employer.

2.2 Challenges faced during the attachment period

During my time in the Kenya School of government I encountered several challenges. They
include;

i. Had limited access to organization’s system: due to the controlled access and
confidentiality of Navision system through admin and access password for login limited,
practice of the concept covered during the attachment period.
ii. The institution has some limited resources for instance extensions, HDMI cables and faulty UPSs.
iii. Faulty power supply and system units in the organization: in case of power blackout
uninterrupted power supply goes off to this is an issue as one cannot save the task they
were performing. System unit’s failure due to faulty power supply and hard disk error.
iv. network failures: this was the also a main issue we faced during out attachment period in
which when the power goes off the uninterrupted power supply at the server room can’t
hold enough power for the network supply on the organization and by the time the power
comes it will take time for the server to communicate and supply internet on the
organization
v. Adopting to the working environment: Due to the fact I was in the organization, it took
some times to get used to the working environment. I was not used to this culture and
society this was big challenge.

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 CHAPTER THREE
3.1 Analysis and observations
Some of the observations made include;

i. At times the wireless network, Wi-Fi, may fail to satisfy all the clients due to its limited
proximity. Some places in the firm lack access to internet connection due to lack of
access points.

3.2 Conclusion
The job scope and duties assigned focused primarily on hardware, software and networking. The
work was highly relevant to the field of study in Information Technology as it includes all computer aspects.
During the period of attachment, valuable knowledge was gained through active participation and inquisitive
learning. Being attached at Kenya School of Government was a great privilege and it gave me a
chance to learn about the institution, gain first-hand experience and skills and interact with
people of different level and workgroup. Also gained knowledge on servers, LAN connection
and IP phones. Skills learned included build of good rapport with the staff and confidence in communication
with senior managers. This industrial attachment proved to have highly supplemented the student’s insight in the
software development world. It was a beneficial and educating experience and I am very grateful. I was able to
improve my skills technically and gain relation skills, data management, documentation,
networking, organizational skills to mention but a few.

During this period, I got the privilege of interacting with students from other diverse institutions
thus helped in the exchange of ideas. My gratitude to the office of Human Resource for blessing
me with this opportunity and would request the office to continue granting other scholars this
opportunity for it has proven to be a life changer.

3.3 Recommendation
The organization should provide attaches’ with temporary user names to enable them practice on
the ERP (Enterprise Resource Planning). In addition, The IT department should consider providing enough
training of the activities and application used by KSG. I would also recommend that the institution cope
with accelerating change in tech edge for perpetual learning culture, innovation, it space and
expand trust boundaries. I am warm-heartedly Thankful for the cooperation of this organization.

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I am fortunate enough to get the chance to work with such a wonderful organization like yours.
Therefore, I comment that the Kenya school of government-Baringo should continue to welcome
industrial attaches to gain much career growth and experience in the field of information
technology. Based on the challenges I faced I would recommend the institute to purchase more
resources including HDMIs, UPSs and more computers.

REFERENCES
www.ksg.co.ke

ksg.ac.ke

K.S.G strategic plan