Sales Call Script
Sales Call Script
Additionally not only will you be able to use the frameworks in this
video for your very own agency, but you’ll also be able to leverage this
exact framework for your client's business.
So, if you’re an agency owner, consultant, or a new “Growth Operator”
looking to close more high-ticket deals for your business, or your
client’s business, watch this video all the way through.
Breakdown:
The Sales Script Broken Into Two Phases
1. Discovery
2. Bridging to Pitch/Close
During the discovery phase, you’re taking your prospect from a zone of resistance to a zone of
intent. And we’re going to be doing this by building rapport with the prospect and asking them
specific questions about their business, labeling them with a problem, & overviewing their
current state, desired state, and the consequence of them not taking action. This discovery
process will segway perfectly to the pitch/close.
Discovery
Rapport
The objective of the rapport phase of the script is to earn the right to ask direct questions
throughout the sales call without raising sales resistance
Rapport building isn’t BS small talk, prospects can smell the phoniness, & they’ll view
you as a sales rep for the entirety of the call. Instead, you want to throw of their scent
with a technique called threading so they don’t view you as a sales rep
Build More Genuine Rapport, You’ll Gain More Trust
Rapport building shouldn’t take more than a few minutes, & you want to find a nice
balance of transitioning from their friend to an expert in a matter of seconds so you can
forward the call
Threading - The objective of threading is to create a naturally flowing conversation that doesn’t
seem forced. How do we do this? We give the prospect bait to pull on.
Here’s an example:
Sales rep: Not the best man, I’ve got around 100 emails to catch up on & a few proposals I
need to send out, I've been traveling to a bunch of different masterminds lately, in the past 4
weeks I’ve taken 8 flights so it’s been a bit hectic to say the least”
—---------------
Agenda
Example:
So typically, how I like to structure these calls to work best for you, is if you could give me a
quick run-down on what you do & what motivated you to book a call.
Notice how we set the agenda for the call by putting it in their best interest “ to work best for
you”, also notice how we ask a buying-trigger question “What motivated you to book a call?”
It’s important to ask these two questions in the same sentence, so the prospect fully opens up
about his true motivation for booking a call. The human brain can’t process a lie that fast. This
will make it easier for you to get the context you need as to what problem the prospect truly has.
—-------------------
Clarify Why Their On Call
During this phase you’re taking note of the prospect's response to the buying trigger
question “What motivated you to book a call”
Jot the answer to this down in a notebook so you can leverage this down the line of the
call
—-------------------
During this phase our objective is to ask specific questions to gauge is the prospect a
proper candidate for our offer. We want to do this early on so we don’t waste time.
What are the requirements of your ICP? Do they already need an existing high-ticket
product that’s already built, does their deal size have to be over $2500 for you to work
with them?
We want to ask the questions that’ll qualify or disqualify the prospect immediately for our offer.
Tell me a bit more about your offer, what’s the exact dream outcome your customers are
receiving?
—------------------------------
Find Out Goal
Ask a question to find out your prospect goal, so you can leverage it later during the
sales call
Figure out why this goal is specifically important for them
Uncover their desires
Okay gotcha, & what’s the goal for your coaching business over the next 90 days?
You’ll notice during the tactical extraction phase of the script we leverage the goal to figure out
their challenge.
—------------------------------
Extraction
During this phase, we want to dig into their surface-level problems & make them feel the
emotional impact of their problem
People only purchase products once they feel the emotional impact of the problem &
they recognize a solution
We want to make it apparent that their current situation is painful, & we want to label
them with a specific problem
Find an angle that you can sell as the solution. They’ve lose over $250k in the qualified
pipeline? We’re now able to guarantee them a higher conversion on their pipeline
Objective: Make the prospect feel the deep impact problem
Example:
Extraction
Gotcha, & just to make sure we’re on the same page, on the form you put you guys are doing
$X/mo… is that correct?
So, what’s been your main bottleneck you’d say with reaching your target revenue?
Build reliability. Example: “I’ve been there before it’s rough dealing with XYZ”
But gotcha you mentioned (X situation), tell me a bit more about that…. how’s that been
impacting your business?
Do you have any metrics that support this as well, has your revenue dropped?
By how much?
Wow. (timeframe).
So Have you looked for any additional help before with (pain point?)
Why not?
And I don’t want to make any assumptions, so just to make sure we’re still on the same page
You’re struggling with (problem) causing you to (negative impact on business), so you’re looking
to solve this ASAP. Does that sound right?
—--------------------------
KPI Questions
Example:
How many inbound leads are you getting per week?
And if you had to put a number on it, how many hours per week are you currently spending to
manage your process?
Would you say that not having an automated process to acquire more deals, is holding you
back a bit from scaling?
Objective: Find out where the prospect wants to be vivid, how this would impact their
business, etc, so we can leverage the consequence of inaction in the next phase of the
script
We want to them to paint us a clear picture
For B2B services specifically, you don’t want to get too creative. Ask vacation questions
based on business metrics & KPI’s
Example:
And if you were to be able to leverage (mechanism), so you can do (XYZ)… what would you
want your business to look like then?
Consequence Question
The objective of this question is to get the send the prospect through an emotional
rollercoaster so the alternate reality of not taking action stings more
We want to find out what will happen if they don’t take action
If done correctly, the prospect will open up about the negative consequences of not
taking action
Example:
Okay, gotcha…. & I’d assume if you weren’t to (fix the problem), you’d continue doing (XYZ?)
What would that mean for your business, if you were to keep doing that?
Example:
Well… a quick question that I have… you seem like a pretty smart guy, so why us, why not try
this yourself?
Commitment
Lock the prospect into making a verbal commitment to change
Reversing verbal commitments are always harder to people since they don’t want to let
themselves down
We want the prospect to pre-handle their own future objection for us, by getting them to
say why they need to start now
Example:
Okay gotcha, & is having someone like us to automate this process for you so you can do (goal)
important for you right now?
—-------------------------------
Bridging To Pitch
You’re going to let the prospect know that their a good fit, then ask for permission to
share
You’re going to leverage the friendship you’ve built through the rapport techniques used
on the call to present the pitch deck casually
Add Scarcity to wanting to see the pitch deck
Add curiosity to wanting to see the pitch deck
Always ask if the prospect can see the screen, even if you know they can see it so you
can dial in their focus
Example:
Okay awesome, everything here you mentioned aligns with our service so thanks for the
insights. We have a really solid set-up here but one downside of having something super robust
is that’s never mass market. I’ve noticed the businesses that try to work with everyone typically
get mediocre results or burn their customers, which is why we’re very selective with the specific
type of clients we work with, so we can work with fewer clients while increasing our overall
efficiency. I say that to say, the problem you have with X, is essentially what we’re built to solve
so rather than me asking you more questions, I’m happy to take you through who we are and
how this actually works and then see if it makes sense to set this up for you. Sound good?
Sales rep: Okay cool, Let me know if you can see the screen that I’m sharing with you.
Share the deck & walk through the slides (reference the pitch deck module)
Temp Check
Drop price
Our students get our word for word sales scripts, & in some cases
even our pitch deck’s where their able to leverage our own results to
close more deals.
We’ve had students currently making $26,000 per month, we’ve had
students make $20,000 in their very first month, and we have Growth
Partner businesses that generate $70-80,000 per month.
If you’re looking to get started in this business model, with 1v1 hands-
on support here’s our offer to you.
We’ll guarantee you a creator deal worth $10,000 per month in only 90
days.
Additionally, we’ll even source and close the deals for you.
Sounds crazy?
Xander just closed a 25% revenue share deal on his very first day in
our mentorship.
If you’re looking to join our 1v1 hands-on mentorship you can book a
call below, or DM with your questions on Instagram.
Talk soon.