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Upnayan Course

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8 views

Upnayan Course

Uploaded by

rawalrenu1306
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Upnayan course

NAME : RENU RAWAL


STUDENT ID : 2023KUCP1002
SECTION : A
Certificate
Professional communication skills
Block is the most commonly used format for business writing .

Business writing makes a point , and supports that point with relevant
information. It uses plain language and has a purpose .

The letter should be relevant and written to the point .


It should be in the proper format as well as grammatically correct .
Complaint letter , sales letter , letter to the editor all are the examples of
business letter .

The tone of the letter should be professional . It is characterized by concise


content .

Instructional , informational , persuasive and transactional are the four


types of business writing . Memos , reports , emails , letters , proposals , and
marketing materials ate the examples of business writing .
Letter written for searching or seeking job is called job application . It is the
description f your core strength and suitability for the job .

SOP is statement of purpose . It is read by university professors . Descriptive essay is


the format of SOP .

SOPs are an essential requirement for seeking admission to a foreign university .

Politeness is an expression of any feelings for others . Be considerate and opening


doors for others are the expressions of polite behaviour .

Starting demands in a straight forward honest manner . Earn others people


respect and become a master of all people are the examples of assertive
behaviour .

A solution between two parties to resolve conflicts are called negotiation . To


negotiate for a salary haike is an example of negotiation skills .
To exchange information and meaning between groups of different backgrounds .

By offering free cross-cultural training we can improve the cross cultural communication . By
this we can improve our interpersonal communication and relationships .

We can exchange our ideas with each other . In this we can face many challenges like
misunderstanding between employees and use of emojis .

Awareness , preparation and openness are the four basic elements of cross cultural
communication . Cultural, racial ethnic identity are the major factors of cross cultural
communication .
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The primary purpose of the presentation is to provide information and to persuade the
audience to act , to create goodwill .

The three magic keys to a successful presentation are audience , preparation , practice .
The audience must know what is being done , how it is beind done .

Introduction , body , and conclusion are the three parts of the presentation . Quote
someone , ask a question share a story are the styles which we can use for getting the
audience attention .
Effective communication is the process of exchange ideas , thoughts , opinions , knowledge .
Incomplete message is not a characteristics of effective communication . Quick problem solving
is the benefit of effective communication .

In problem solving meetings we will solve a specific problem and find the optimal solution .

One- on- one meeting is a meeting between two people . Developing a meeting plan ,
identifying the roles , evaluating the quality are the objectives of office meetings . Dress well and
arrive on time are the office meeting protocols .

Many presenters follow the 10-20-30 rule . Tense appearance is not the part of the process of
delivering presentations successfully .

We should not look at the screen and at the floor foe the delivering presentations successfully .
Play a brief video , use quotes , share anecdote are use for strong, engaging presentation
beginning . Do not use flashy slide transitions .

Cater to different attention spans , time to pause , recollect your thoughts are the advantages of
using presentations aids .

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