Typing test:

Q1c

Leadership is a popular topic in today’s organization. After centuries of studying leaders, it would seem
that there would be an agreed upon definition of leadership. However, this is not the case. There is still
much debate on what makes a good leader. Most texts on leadership try to isolate simple characteristics
of leaders and describe how one might attain them. The truth is that leadership is very complex and
looks different in each individual.

Q2c

The way a person answers the telephone can indicate something about their mood. You can usually
guess a person’s mood just from hearing “hello”. You can immediately tell if they are bored, busy, tired,
frustrated, or relaxed. The way you answer the phone will set the mood for the rest of the conversation.
So, it is best to answer in a positive way.

Q3c

From childhood, we learn about the behavior by watching other people. We observe our parents, family,
and friends. We look to them for examples of how to act. Often, as children, we won’t know which
behaviors are appropriate or inappropriate unless we are told. Not all behaviors are appropriate in every
situation. Furthermore, different people have different ideas about what is and not appropriate.

Q4c

What makes a person successful? Successful people know exactly what they want from life and how
they should get it. In other words, they set a number of clear goals for themselves. Often with a time
limit on when they should reach every goal. For example, they should graduate from university within
three years. Or start their own business before they turn thirty five years old. Perhaps you feel that you
don’t have enough time to carefully think about your lifestyle and the things that are important to you.

Q5c

People respond to change in many different ways. One person might be shocked, another in denial, and
another frustrated. Change, positive or negative, is likely to put people under pressure. However, there
are many ways that people can reduce this pressure.

The first way is to ask questions and seek as much information as possible. People’s attitudes might
change once they know all the facts.
Q6.c

To some, networking is like a trading relationship. Two parties meet and try to find out if they have
anything in common. They either make some sort of exchange or move on. In this sense, networking is
like buying and selling. However, networking can have a much broader scope. It can be a major social
and life skill that can be used in personal and professional life.

Q7c

Visualization is a technique that can be used in a variety of situations. It is a kind of mental practice in
which you imagine yourself in a particular circumstance before it happens. Many different people use
visualization. For example, athletes use it before big games. Politicians. Use it to prepare for speeches. It
works because the subconscious mind cannot tell the difference between what we think is real, and
what is actually real.

Q8

There are a number of factors that affect an organization’s success. Competition is just one of them.
Studying and monitoring the competition is a key element in forming a business strategy. This can be
challenging since competitors are now coming from new and unexpected sources.

Many organizations have computer systems that can provide managers with the information they need
to know.

Q9c

When you have an urgent project with a near- term goal. “Hot list” meetings can be very helpful. Hot list
meetings can create and maintain a sense of team urgency and can ensure that issues are addressed
rapidly each day with no time lost to inefficiencies or misunderstandings. These meetings are frequent
and focused, and much shorter than general meetings.
 Email writing:
Q1 your work for a construction company. You think the company needs a new employee. Write an
email to your manager. Mr. Jones, telling him why you think your company needs to hire someone. Your
reasons must come from the following three themes.

 Too much work

 Expert needed
 Missed business opportunities.
 You should include all three themes. Provide supporting ideas for each of your reasons.

ANS

Hello Mr. Jones,

I hope this email finds you well.

I am writing this email to you regarding hire someone.

There are some important facts about it, which are mentioned below.

First of all, our company has so much work this year, so we need some new people for this work.

Secondly, we also need some experts to complete this important work of our company

Finally, if we didn't hire some new people for the job. Then we may lose business opportunities in the
future.

So please try to understanding about this and take an action as soon as possible for it.

If you need any detail about it, please feel free to contact us.

I look forwards to hearing from you soon.

Thanks/Best regards

Q2 the company you work for recently hired several new employees. You sales team has been asked for
ideas about the training they should receive. Write an email to your manager, Mr. Jenkins, suggesting
three are as new employees training should focus on.

Your suggestions must come from the following three themes.

 Company history
 Product knowledge
 Communication with customers

Your should include all three themes. Provide supporting ideas for each of your suggestion.
ANS:

Hello Mr. Jenkins,

I hope this email finds you well.

I am writing this email to you regarding ideas about the training.

There are some important facts about it, which are mentioned below.

First of all, you can explain history of company to the new employees.

Secondly, you can give information about the product knowledge to the employees of our company.

Finally, you can explain to new employees of our company how to communicate with customers.

So please try to understanding about this and take an action for it as soon as possible.

If you need any detail about it, please feel free contact to us.

I look forward to hearing from you soon.

Thanks /Best regards

Q3.The Company where you work has an annual party where one employee is recognized as “employee
of the year”. Write an email to your manager, Mr. Smith, offering three reasons why your coworker,
Mike, should receive the award.

Your reasons must come from the following three themes

 Personality
 Time management skills
 Quality of work

Hello Mr. Smith,

I hope this email finds you well.

I am writing this email to you regarding employee of the year award for outstanding work.

Recently he has completed an important project of our company.

There are some important facts about it, which are mentioned below.

Firstly, he has a great personality and he always delivers on time for our company.

Secondly, he has great time management skills, which is very important for our organization to complete
the tasks on the time.
At the end. He is a much disciplined, hardworking person in this organization.

I would like to nominate me for this award at the annual party of the year.

So please try to understand about it and take action for it as soon as possible.

If you need any details about it, please feel free to contact us.

I look forward to hearing from you soon.

Thanks

Best regards

Q4 You work at a company that recently completed a major project. Both and you team put in a lot of
hard work, and you believe the team deserves a celebration for the project’s success. Write an email to
your boss, Mr.JN.Nelson, giving three reasons why he should organize a party for your team. Your
reasons should focus on these three themes.

 Hours of work contributed

 Boosting motivation
 The project’s success

Hello Mr.JN.Nelson,

I hope this email finds you well.

I am writing this email to regarding organize a party for our team.

There are many an important facts about this, which are mentioned below.

First of all, our team has increased the working hours for these important projects of our company.
The company provided some incentive to the employees for this works.

Secondly, the company is also provided better facilities and support to the employees for this and
motivated to each employee.

Finally. Our team is also completed this important order on the time. It is very successful.

So please try to understanding about this and take an action for this party to motivate our team.

If you need any details about it, please feel free to contact us.

I look forwards to hearing from you soon.

Thanks/Best regards
 Passage reconstruction:
Q.1c-John and Lisa just had a baby. They both work in the same company but in different departments.
The company offers a child care service next door. So the three of them spend time together at lunch
every day.

ANS

John and Lisa had a baby and both works in the same company but in different departments. The
company provided child care service at next door. So at lunch, they meet each other.

John and Lisa had a child and both work in the same company but in different departments. The
company next door provided child care services. So they meet each other at lunch time.

Q.2c-A man had a job at a jewelry store. One day, a friend came into the store. He wanted to buy a
necklace for his wife. Unfortunately, he did not see any necklaces that he liked. The man showed him a
nice pair of earrings. The friend bought the earrings instead.

ANS

A man had worked at a jewelry store. One day, a friend came to store to buy a necklace for his wife but
he did not see any necklace that liked. The man showed him a nice pair of earrings and bought the
earrings instead.

A man worked at a jewelry store. One day, a friend came to the store to buy a necklace for his wife but
did not find any necklace of his choice. The man showed her a nice pair of earrings and she bought them
in return.

Q3.c-A man worked in a factory that produced music boxes. On Saturday, he would take his little girl to
the factory. All of the people who worked on the assembly line would talk to the little girl. And she loved
the attention. At the end of the day. They would always give her a small music box.

ANS

A man worked in factory of music boxes and would take his little girl to the factory on Saturday. People
of the factory would talk to the little girl and give her a small music box at the end of day.

A man worked in a music box factory and used to take his little girl to the factory on Saturdays. The
people at the factory would talk to the little girl and give her a small music box at the end of the day.
Q4.c-Thanks so much for dinner last night. We had a really good time. We were especially glad to be
able to meet your little daughter. I hope you will be able to come visit us someday soon. Let’s stay in
touch.

ANS

Thanks for dinner last night. We had a good time and glad to be able to meet your little daughter. I hope
you will be able to come visit us soon and stay in touch.

Thanks for dinner last night. We had a great time and it was a pleasure meeting your little daughter. I
hope to see you soon and stay in touch.

Q5. C-George works in the film industry in Los Angeles. He once thought he would be able to meet
famous actors and producers every day. But, his job is to edit films, so he is always inside the editing
room. He never gets to see the actors in person.

ANS

George works in the film industry in Los Angeles. He thinks that he able to meet famous actors and
producers every day, But his job in edit films and always inside the editing room, never gets to see the
actors in person.

George works in the film industry in Los Angeles. He thinks that he can meet famous actors and
producers every day, but due to editing films and always being inside the editing room, he never gets to
see the actors in person.

Q6.c- I’m pleased that you will be in the city next month. It would be wonderful if we could find the time
to meet. I don’t think it is necessary for us to have an “official” business meeting with the financial
advisor. However, I would love to take you to lunch. I’m not traveling at all these days, so any day would
work for me.

ANS

I’m pleased that you will be in the city next month. It would be wonderful if we can meet. I don’t think
about an “official” business meeting with the financial advisor, and i would love to take you to lunch due
to not traveling at all these days.

I'm glad you'll be in city next month. It would be great if we could meet. I don't think about an "official"
business meeting with a financial advisor, and since I don't travel these days I would love to take you to
lunch.

Q7.c- I was at the international trade fair in Rome last week, and it was very exciting. Rome is a beautiful
city. There were people from all over the world at the fair. I met a sales manager whose company sells
software and it sounded like there might be a business opportunity. I’ll definitely stay In touch with him
as a business contact. I’m writing a report of the trip right now and I should be able to send it out by
noon today.
ANS

I was at the international trade fair in Rome last week. Rome is a beautiful city. People were from all
over the world at the fair. I met a sales manager for a business opportunity whose company sells
software. I’ll stay In touch with him. I’m writing a report of the trip to him, and send it by noon today.

I was at the International Trade Fair in Rome last week. Rome is a beautiful city. People from all over the
world came to the fair. I met with a sales manager whose company sells software for a business
opportunity. I will keep in touch with him. I am writing him a trip report and will send it by this
afternoon.

Q8c-Mark your calendars for the office party! This year, we are having a barbecue; Saturday night at
6p.m. dress is casual. Please sigh up and tell us how many people you will be bringing. See you there!

ANS

Mark your calendars for the office party on Saturday night at 6pm this year and let us know how many
people you'll bring. We are barbecuing. See you there

Mark your calendars for a Saturday night office party at 6pm this year and let us know how many people
you'll bring. We are barbecuing. See you there

Q9.c- Bethany owns a small restaurant that has been open for many years. Recently, she decided to step
down from being the manager to spend more time with her family. She thought about hiring the
manager of a nearby restaurant, but she chose one of her employees to take over her role because her
had seniority, practical experience, and good business sense.

ANS

Bethany has a restaurant that has been open for many years. she decided to step down from the
manager to spend more time with her family, and chose one employee to take over her role because
her had seniority, practical experience, and good business sense.

Bethany has a restaurant that has been open for many years. She decided to step down from manager
to spend more time with her family, and chose an employee to take over her role because he had
seniority, practical experience, and good business sense.

Q10.c-I received a couple of good articles about how to be productive every day at work. I think you will
find them useful. These were forwarded by our New York branch. Click on the link below to view the
articles. You might learn something new.

ANS

I received some good articles about how to be productive every day at work, and you will find them
useful. These were forwarded by our New York branch. Click on the link to view the article, and learn
something new.
I've found some good articles about how to be productive every day at work and you'll find them useful.
These were forwarded by our New York branch. Click on the link to view the article and learn something
new.

Q11.c-John is the sales manager of a small store. An angry customer called him to complain about a
home security system that she had recently bought from his store. She told him that it did not work
properly because the alarm went off when she was in the house. Initially she demanded a refund, but
when John apologized, and offered to replace her system with a new one, she agreed.

ANS

John is the sales manager in a store. An angry customer called him to complain about a home security
system due to not work properly because the alarm went off when she was in the house, and demanded
a refund, but John offered to replace her system with a new one, she agreed.

John is a sales manager in a store. An angry customer called him to complain about the home security
system not working properly because the alarm went off while she was home, and demanded a refund,
but John replaced her system with a new one, and she agreed.

Q12.c- Mary won this year’s best teacher award at her university. She has been known for her creative
and unique teaching style for many years. Her award included a trip to Paris for one week. Mary and her
husband have never been to Paris and they are very excited about it.

ANS

Mary won best teacher award at her university this year for her creative and unique teaching style, and
award included a trip to Paris for one week. Mary and her husband are very excited about it.

Mary won the Best Teacher Award at her university this year for her creative and unique teaching style,
and award included a trip to Paris for a week. Mary and her husband are very excited about this.

Q13c-Martin is a chef working in an Italian restaurant in the United States. He was initially hired to work
there for one year. The restaurant was impressed by the creativity of his cooking and wanted to keep
him longer. The restaurant offered Martin a two year contract and he accepted it. Thanks to Martin’s
food, the restaurant is now rated highly in almost all reviews.

ANS

Martin is a chef working in an Italian restaurant in the United States, and hired for one year. The
restaurant impressed by his cooking and wanted to keep him for two year, and he accepted it. The
restaurant is now rated highly in all reviews.
Martin is a chef working in an Italian restaurant in the United States, and has been hired for a year. The
restaurant was impressed by his cooking skills and wanted to hire him for two years and he accepted.
The restaurant is now highly rated.

Q14c- David worked for a bank for three years. He enjoyed his job, but he wanted to have more career
options. He decided to go to business school. After getting his degree, he became a manger at the same
bank.

ANS

David worked in a bank for three years and enjoyed his job, but he wanted more career options. He
decided to go to business school. After receiving his degree, he became a manager in the same bank.

David worked in a bank for three years and enjoyed his job, but he wanted more career options. He
decided to go to business school. After obtaining his degree, he became a manager in the same bank.

Q15.c-This is our annual reminder to all employees. Our hospital is known in our community for
excellent customer care. We have been providing friendly and quality services to all our patients and
are committed to doing the same again this year. Greet your patients with a smile and hospitality.

ANS

This is our annual reminder to all employees. Our hospital is known in our community for excellent
customer care to providing friendly and quality services to all our patients and same again this year.
Greet your patients with a smile and hospitality.

Q16.c-John bought a new phone and was looking forward to trying it out as soon as possible. The
moment John got home, he tried to turn it on, but it didn’t work. He immediately drove back to the
store. The salesperson was very nice and showed John how to insert the battery. John was pleased that
the phone was working properly, but at the same time, he felt embarrassed because he should have
read the instructions.

Q17c-My name is Amy Jones and I am the new marketing manager. This memo is just to let you know
that I will be holding a staff meeting Friday morning at 9a.m. so that I can introduce myself properly. I
look forward to meeting you then.

ANS

My name is Amy Jones and I'm the new Marketing Manager. This memo tells you that I will be holding a
staff meeting on Friday at 9 a.m. so I can introduce myself properly. I look forward to meeting you then.

Q18c-Sam was on a busy flight that had been delayed. The plane finally landed and arrived at the gate.
Then all the passengers got up to get their luggage. The women in front of Sam accidentally bumped him
in the arm. Just as the she was apologizing, her bag fell from the overhead compartment and hit him on
the head. The woman felt awful. Sam decided he didn’t want to fly again anytime soon.
ANS

Sam was on a busy flight that was delayed. The plane landed and reached the gate. The passengers got
their luggage. The woman hit him hard on his arm and the bag fell from the upper compartment and hit
his head. She felt very bad. Now he did not want to fly again in the near future.

Sam was on a busy flight that was delayed. The plane landed and reached the gate. The passengers got
their luggage. The women hit him hard on his arm and the bag fell from the upper compartment and hit
his head. She felt bad. He decided that he did not want to fly again in the near future.

Q19c-Employees who wish to take time off during the summer should check with their managers in
advance. Many people plan to be away from the office during the summer. As a company, we would like
to make sure all projects have enough people working on them before we approve requests for time off.

ANS

Employees take time off during the summer should check with their managers in advance. people plan
away from the office during the summer. As a company, we make sure all projects have enough people
before we approve requests for time off.

Employees taking leave during the summer should check with their managers first. During summer,
people plan to go away from office. As a company, we ensure that all projects have enough people
before approving leave requests.

Q20c-Our gym is located across from your office and is currently offering a special discount to all
employees working in your office. According to researchers, getting exercise regularly is a great way to
stay positive and healthy. If you sign up for a membership this week, you can get a personal trainer to
help you on your first five visits.

ANS

Our gym is located across from your office and is offering a special discount to employees working in
your office. According to researchers, exercise is a great way to stay positive and healthy. If you sign up
this week, you can get a personal trainer.

Our gym is located opposite your office and is offering special discounts to employees working in your
office. According to researchers, exercise is a great way to stay positive and healthy. If you sign up this
week, you can get a personal trainer.