Fujitsu2019 Troubleshooting Guide
Fujitsu2019 Troubleshooting Guide
Website
www.fujitsugeneral.com
410A MINI-SPLIT
Fujitsu Online Learning Academy
https://training.fujitsugeneral.com/ TROUBLESHOOTING
GUIDE
FREE DOWNLOADS!
Wall Mounted: 9RL2, 9RLS3, 9RLS3H, 9RLS3Y, 12RL2, 12RLS3, 12RLS3H, 12RLS3Y, 15RLS3, 15RLS3H, 15RLS3Y, 18RLB, 24RLB, 30RLXB, 30RLXEH, 36RLXB
Error Indication Wired Remote Error Diagnosis Method
Controller
Operation Timer Economy
1 Time 1 Time Continuous 11 Serial Communication Error – At Start up, evaporator and condenser are not communicating.
communication -Check wiring from panel to condenser, condenser to evaporator. Wire nuts and splices are not recommended.
error Check for correct voltages at panel, condenser and evaporator. Refer to the Service Instruction manual –
Serial Signal Troubleshooting for further details. (Ref. Service Tip #043-HFI Communication Check and/or
“Communication Error” under “Troubleshooting by Error Code” Type in Zendesk Help Center)
1 Time 2 Times Continuous 12 Wired remote Wired Remote Controller Communication Error – When the indoor unit cannot receive the signal from the Wired
controller Remote Control for more than 1 minute during normal operation.
communication -Check the connection of terminal between remote control and indoor unit and check if there is a disconnection of
error the cable.
1 Time 8 Times Continuous 18 External External Communication Error – After receiving a signal from the external I/O PCB, the same signal has not been
communication received for 15 seconds.
error -Check any loose or removed connections between the controller PCB to the external I/O PCB, open cable or mis-
wiring.
-Replace controller PCB.
2 Times 3 Times Continuous 23 Combination Combination Error – The outdoor unit received a signal that the applied indoor unit is that of a multi type.
error -Replace indoor unit with correct matching indoor unit. (Ref. Service Tip #021-Incorrect Wiring)
2 Times 6 Times Continuous 26 Address Address Setting Error in Wired Remote Controller System – When the address number set by auto setting & manual
setting error in setting are mixed in on RC group. When the duplicated address number exists in one RC group.
wired remote -Check for wrong wiring connection in the RC group. (Refer to Installation Manual)
controller -Wrong RC group setting; the given address number by auto setting (00) and the manual set number (except 00)
system were not existing in one RC group, the remote controller address setting by U.I. was not an existing same address,
duplicated address number is not existing in one RC group.
-Check indoor unit controller PCB; check if the controller PCB is damaged.
2 Times 9 Times Continuous 29 Connection unit Combination Unit Number Error – When the number of connecting indoor units are out of a specified rule.
number error -Check wire installation; wrong number of connecting indoor unit.
-Check indoor unit controller PCB; check if controller PCB is damaged, check for error after setting remote controller
address.
3 Times 2 Times Continuous 32 Indoor EEPROM Error – Electronically erasable and programmable read only memory. It is a non-volatile
unit model memory which keeps memorized information even if power is turned off. It can change the contents
information electronically. To change the contents, it uses higher voltage than normal, and cannot change partial contents.
error Rewriting shall be done upon erasing all the contents. There is a limit in several rewritings.
EEPROM access -Check if the ground connection is proper.
abnormal -Check if there is any equipment that causes harmonic wave near the power cables, i.e. neon light bulb.
3 Times 5 Times Continuous 35 Manual auto Manual Auto Switch Error – When the manual auto switch becomes on for 60 or more consecutive seconds.
switch error -Check if Manual/Auto switch is kept pressed. Check On/Off switching operation by using a meter. (Ref. Service Tip
#015-Auto/Manual Button)
3 Times 10 Times Continuous 3A Indoor unit Indoor Unit Communication Circuit (WRC) Error – When the indoor unit detects the configuration of the remote
communication controller group is abnormal or the indoor unit detects lack of primary remote controller.
circuit (WRC) -Check the connection of the terminal; check the connection of the terminal between the remote controller and
error indoor unit, or check between indoor unit if there is a disconnect or short of the cable.
-Check indoor unit Controller PCB; check terminal voltage of the controller PCB connector on CNC01 (power supply
for remote) If 12vDC, remote controller failure, replace remote controller. If 0vDC, controller PCB failure, replace
controller PCB.
4 Times 1 Time Continuous 41 Indoor room Indoor Room Thermistor Error – Room temperature thermistor detected an abnormal temperature.
thermistor error -Check thermistor for open or short. Check thermistor resistance value. (Ref. Thermistor Resistance Chart)
-Controller PCB defective.
4 Times 2 Times Continuous 42 Indoor heat Indoor Heat Ex. (Pipe) Thermistor Error – Evaporator pipe thermistor detected an abnormal temperature.
ex. (Pipe) -Check thermistor for open for open or short. Check thermistor resistance value
thermistor error -Controller PCB defective. (Ref. Thermistor Resistance Chart)
5 Times 1 Time Continuous 51 Indoor unit fan Indoor Unit Fan Motor Error – When the condition that actual frequency of indoor fan is below 1/3 of target
motor error frequency is continued more than 56 seconds.
-Check rotation of fan.
-Check ambient temperature around motor.
-Check indoor unit fan motor resistance values.
-Replace controller PCB. (Ref. Service Tip #008-Fan Motor Check and/or “Fan Motor Check” under
“Troubleshooting by Error Code” Type in Zendesk Help Center)
5 Times 8 Times Continuous 58 Intake grille Intake Grille Error – When the micro switch is detected open while running the compressor.
error -Check limit switch.
-Check connector (CN11) / wire.
-Replace controller PCB.
6 Times 2 Times Continuous 62 Outdoor unit Outdoor Unit Main PCB Error – Access to EEPROM failed due to some cause after outdoor unit started.
main PCB error -Reset power supply and operate.
-Check external cause; voltage drop, poor ground connection.
-Replace Main PCB.
6 Times 3 Times Continuous 63 Inverter error Inverter Error – Error information received from the transistor PCB.
-Check wiring (Power supply to filter PCB to transistor PCB); connector and wiring connection, cable open.
-Replace transistor PCB
-Replace main PCB
-Replace filter PCB
6 Times 4 Times Continuous 64 PFC circuit error PFC Circuit Error (9/12RLS3) – When inverter output DC voltage is higher than 415V for over 3 seconds, the
(9/12RLS3) compressor stops. If the same operation is repeated 5 times, the compressor stops permanently.
Active filter -Check external cause at the indoor and outdoor (voltage drop or noise).
error (15RLS3 -Check connection of connector, loose, erroneous connection.
15RLS3H, -Replace Main PCB.
30RLXEH) Active Filter Error (15RLS3, 30RLXEH) – When inverter input DC voltage is higher than 425v or lower than 80V.
When a momentary power cut off occurred on low voltage.
-Check external cause at the indoor and outdoor (voltage drop or noise).
-Check connection of connector, loose, erroneous connection.
-Check Active Filter Module resistance values. (Ref. Service Tip #010-ACTPM Check and/or “ACTPM Error” under
“Troubleshooting by Error Code” Type in Zendesk Help Center)
6 Times 5 Times Continuous 65 IPM error IPM Error – Abnormal current value at the IPM is detected. Heat radiation is blocked (inlet/outlet).
-Check connections of outdoor unit electrical components.
-Check outdoor fan, heat exchanger. (Ref. Service Tip #008-Fan Motor Check)
-Check compressor resistance values. (Ref. Service Tip #014-IPM Check & Ref. Thermistor Resistance Chart)
7 Times 1 Time Continuous 71 Discharge Discharge Thermistor Error – When discharge pipe temperature thermistor open or short-circuit is detected at
thermistor error power on or while running the compressor.
-Check connection of connector, loose, erroneous connection.
-Check thermistor for open or short. Check thermistor resistance value (Ref. Thermistor Resistance Chart)
-Check voltage of Main PCB.
7 Times 2 Times Continuous 72 Compressor Compressor Thermistor Error – When the compressor temperature thermistor is open or short-circuit is detected at
thermistor error power up or while running the compressor.
-Check connection of connector, loose, erroneous connection.
-Check thermistor for open or short. Check thermistor resistance value
-Check voltage of Main PCB. (Ref. Thermistor Resistance Chart & Service Tip #060 Compressor Test)
7 Times 3 Times Continuous 73 Heat Ex. (Pipe) Heat Exchanger (Pipe) Thermistor Error – When heat exchanger temperature thermistor open or short-circuit is
thermistor error detected at power up or while running the compressor.
Heat Ex. -Check connection of connector, loose, erroneous connection.
middle temp. -Check thermistor for open or short. Check thermistor resistance value. (Ref. Thermistor Resistance Chart)
thermistor -Check voltage of Main PCB.
error /
Heat ex.
liquid temp.
thermistor error
(30RLXEH)
7 Times 4 Times Continuous 74 Outdoor Outdoor Thermistor Error – When outdoor temperature thermistor is open or a short-circuit is detected at power on
thermistor error or while running the compressor.
- Check connection of connector, loose, erroneous connection.
-Check thermistor for open for open or short. Check thermistor resistance value (Ref. Thermistor Resistance Chart)
7 Times 7 Times Continuous 77 Heat sink Heat Sink Thermistor Error – Heat sink temperature thermistor (built-in IPM) is open or shorted.
thermistor error -Inverter PCB failure.
-Replace inverter PCB.
8 Times 4 Times Continuous 84 Current sensor Current Sensor Error – When input current sensor has detected 0A, while the inverter compressor is operating at
error higher than 56rps, after 1 minute upon starting the compressor. (Except during defrost operation)
-Check if terminal connection is loose.
-Check if connector is removed.
-Check if erroneous connection.
8 Times 6 Times Continuous 86 Pressure sensor High Pressure Switch Error – When the pressure switch is detected open for longer than 10 seconds after the power
error is turned on.
-Reset power to disconnect for 3-5 minutes.
-Check voltage to pressure switch.
-Check ohm resistance to high pressure switch.
9 Times 4 Times Continuous 94 Over current Over Current Error – Protection stop by overcurrent generation after inverter compressor start processing completed
error generated consecutively 10 times. The number of generations is reset if the start-up of the compressor succeeds.
-Clogged heat exchanger.
-Condenser fan motor defective. (Ref. Service Tip #008-Fan Motor Check)
-Discharged air not sucked in.
9 Times 5 Times Continuous 95 Compressor Compressor Motor Control Error – If the detected rotor location is out of phase with actual rotor location more
control error than 90 degrees, the compressor stops. After the compressor restarts, if the same operation is repeated within 40
seconds, the compressor stops again.
-Check if connector is removed.
-Check erroneous connection.
-Check if cable is open. (Ref. Service Tip #060-Compressor Check and/or “Fan Motor Error” under “Compressor
Control / Compressor Location Error” Type in Zendesk Help Center)
9 Times 7 Times Continuous 97 Outdoor unit Outdoor Unit Fan Motor Error – When outdoor fan motor rotation speed is less than 100 RPMs in 20 seconds after
fan motor error fan motor starts, fan motor stops. After fan motor restarts, if the same operation within 60 seconds is repeated 3
times in a row, compressor and fan motor stops.
-Check rotation of fan, locked motor, or resistance for motor to rotate.
-Check ambient temperature around motor, excessive high temperature around motor or surrounding equipment
that causes heat.
-Ohm fan motor windings, check for DC voltage to motor. (Ref. Service Tip #008-Fan Motor Check and/or “Fan
Motor Error” under “Troubleshooting by Error Code” Type in Zendesk Help Center)
9 Times 8 Times Continuous 98 Outdoor unit Outdoor Unit Fan Motor 2 Error – When the outdoor fan rotation speed is less than 100 RPMs in 20 seconds after
fan motor 2 the fan motor starts, the fan will stop. After motor restarts, if same operation within 60 seconds is repeated 3
error times in a row, compressor and fan stop. If above repeats 5 times in a row, compressor and fan stop permanently.
-Check rotation of fan, locked motor, or resistance for motor to rotate.
-Check ambient temperature around motor, excessive high temperature around motor or surrounding equipment
that causes heat.
-Ohm fan motor windings, check for DC voltage to motor. (Ref. Service Tip #008-Fan Motor Check and/or “Fan
Motor Error” under “Troubleshooting by Error Code” Type in Zendesk Help Center)
9 Times 9 Times Continuous 99 4-Way valve 4-Way Valve Error – When the indoor heat exchanger temperature is compared with the room temperature, and
error either following condition is detected continuously two times, the compressor stops:
Cooling or Dry operation [Indoor heat exchanger temp.] – [Room temp.] > 20°F (10°C)
Heating operation [Indoor heat exchanger temp.] – [Room temp.] < -20°F (-10°C)
-Check connection of molex plug.
-Check each thermistor.
-Check the solenoid coil and 4-way valve.
-Check voltage of 4-way valve.
10 Times 1 Time Continuous A1 Discharge Discharge Temperature Error - Protection stop by discharge temperature ≥230°F (110°C) during compressor
temperature operation generated 2 times within 24 hours.
error -Check if 3-way valve is open.
-Check EEV, strainer. (Ref. Service Tip #001-Discharge Temperature Thermistor Error)
-Check outdoor unit fan, heat exchanger.
-Check discharge thermistor. (Ref. Thermistor Resistance Chart)
-Check refrigerant amount, leak check. (Ref. Service Tip #001-HFI Discharge Temperature Error and/or
“Discharge Temperature Error” under “Troubleshooting by Error Code” Type in Zendesk Help Center)
10 Times 3 Times Continuous A3 Compressor Compressor Temperature Thermistor Error – Protection stop by compressor temperature ≥226°F (107.8°C) during
temperature compressor operation generated 2 times within 24 hours.
error -Check if 3-way valve is open.
-Check EEV, strainer. (Ref. Service Tip #001-Discharge Temperature Thermistor Error)
-Check outdoor unit fan, heat exchanger. (Ref. Service Tip #008-Fan Motor Check)
-Check compressor thermistor, loose connection. (Ref. Service Tip #060-Compressor Check and “Compressor
Temperature Error” under “Troubleshooting by Error Code” Type in Zendesk Help Center)
-Check refrigerant amount, leak check.
10 Times 5 Times Continuous A5 Low pressure Low Pressure Error – Protection stop by suction pressure < 0.02MPaG continued for 5 minutes, repeats 5 times
error within 2 hours.
-Check if 3-way valve is open.
-Check EEV, strainer. (Ref. Service Tip #001 Discharge Temperature Thermistor Error)
-Check outdoor unit fan, heat exchanger.
-Check discharge thermistor. (Ref. Thermistor Resistance Chart)
-Check refrigerant amount, leak check. (Ref. Outdoor Installation Manual)
Multi-Zones: ASU7RLF1, ASU9RLF1, ASU12RLF1, ASU18RLF, ASU15RLS, ASU15RLS2, ASU15RLF1, ASU24RLF, ARU7RLF, ARU9RLF, ARU12RLF, ARU18RLF,
ARU24RLF, AUU7RLF, AUU9RLF, AUU12RLF, AUU18RLF, AGU9RLF, AGU12RLF, AGU15RLF
Error Indication Wired Remote
Error Diagnosis Method
Operation Timer Economy Controller
Communication Error – At Start Up, evaporator and condenser are not communicating.
-Check wiring from panel to condenser, condenser to evaporator. Wire nuts and splices are not recommended. Check
Serial
for correct voltages at panel, condenser and evaporator. Refer to the Service Instruction manual – Serial Signal
1 Time 1 Time Continuous 11 communication
troubleshooting for further details.
error
(Ref. Service Tip #043-HFI Communication Check and/or “Communication Error” under “Troubleshooting by
Error Code” Type in Zendesk Help Center)
Wired remote Wired Remote Controller Communication Error – When the indoor unit cannot receive the signal from the Wired
controller Remote Control for more than 1 minute during normal operation.
1 Time 2 Times Continuous 12
communication -Check the connection of terminal between remote control and indoor unit and check if there is a disconnection of
error the cable.
Check-Run Unfinished – When the operation command is inputted by the remote controller without check operation
completion.
Check run -Check indoor unit number connection.
1 Time 5 Times Continuous 15
unfinished -Power down all indoors units with remote controller, reset disconnect and branch box power for 5 minutes,
reinitiate check-run operation.
(Ref. “Check Run Unfinished” under “Troubleshooting by Error Code” Type in Zendesk Help Center)
Number of Wires and Pipes Error – When the operation command is inputted by the remote controller without check
Number of wires operation completion.
2 Times 1 Time Continuous 21
and pipes error -Check indoor unit connection.
-Check for crossed wiring or piping. (Ref. Service Tip #021 Incorrect Wiring)
Indoor Unit Capacity Error – The total capacity of the indoor units has been exceeded or is under the minimum
acceptable range.
Indoor unit
2 Times 2 Times Continuous 22 -Check total capacity of the connected indoor units.
capacity error
-Check all field wiring to ensure no breaks. (Ref. Service Tip #043-HFI Communication Check and/or
“Communication Error” under “Troubleshooting by Error Code” Type in Zendesk Help Center)
Connected Connected Combination Error – When power is on and one of the below occurs:
2 Times 3 Times Continuous 23 combination When the wiring is incorrect.
error When the connection of an unsupported multi-zone condenser is installed. (Ref. Service Tip #021-Incorrect Wiring)
Number of Number of Indoor Units Error / Number of Branch Boxes Error – When the total connection number of indoor units
indoor units’ is outside of range between 2 and 8. / When the number of branch boxes 1 and 2 are different and the operation
2 Times 4 Times Continuous 24 error / Number command is input to the outdoor unit.
of branch boxes -Check indoor unit number connection for overcapacity.
error -Check power to the branch boxes. (Ref. Service Tip #041-EJ2U Branch Box Error)
EEPROM Error – Electronically Erasable and Programmable Read Only Memory. It is a non-volatile memory which
Indoor
keeps memorized information even if power is turned off. It can change the contents electronically. To change the
unit model
contents, it uses higher voltage than normal and cannot change partial contents. Rewriting shall be done upon
3 Times 2 Times Continuous 32 information error
erasing all the contents. There is a limit in several rewritings.
EEPROM access
-Check if the ground connection is proper.
abnormal
Check if there is any equipment that causes harmonic wave near the power cables, i.e. neon light bulb.
Manual Auto Switch Error – When the Manual Auto Switch becomes on for 60 or more consecutive seconds.
Manual auto
3 Times 5 Times Continuous 35 -Check if Manual Auto switch is kept pressed. Check On/Off switching operation by using a meter. (Ref. Service Tip
switch error
#015-Auto/Manual Button)
Indoor Room Thermistor Error – Room temperature thermistor detected an abnormal temperature.
Indoor room
4 Times 1 Time Continuous 41 -Check thermistor for open or short. Check thermistor resistance value. (Refer to “Thermistor characteristics table”).
thermistor error
-Controller PCB defective. (Ref. Thermistor Resistance Chart)
Indoor Heat Ex. (Pipe) Thermistor Error – Evaporator pipe thermistor detected an abnormal temperature.
Indoor heat ex.
-Check thermistor for open for open or short. Check thermistor resistance value (Refer to “Thermistor characteristics
4 Times 2 Times Continuous 42 (Pipe) thermistor
table”).
error
-Controller PCB defective. (Ref. Thermistor Resistance Chart)
Indoor Unit Fan Motor Error – When the condition that actual frequency of indoor fan is below 1/3 of target
frequency is continued more than 56 seconds.
-Check rotation of fan.
Indoor unit fan
5 Times 1 Time Continuous 51 -Check ambient temperature around motor.
motor error
-Check indoor unit fan motor resistance values.
-Replace controller PCB. (Ref. Service Tip #008-Fan Motor Check and/or “Fan Motor Check” under
“Troubleshooting by Error Code” Type in Zendesk Help Center)
Drain Pump Error – When the float switch is on for more than 3 minutes, error will trigger.
-Check operation of float switch, blockages, dust, etc.
5 Times 3 Times Continuous 53 Drain pump error -Remove float and check on/off switching operation by using a meter.
-Check connector of (CN9) / wire.
-Check drain hose for blockages.
Damper Error – When limit switch was not able to detect the closing though the damper is closed. (Upper air flow)
-Check operation of limit switch.
5 Times 7 Times Continuous 57 Damper error -Check for loose connection of CN18 / shorted or pinched wire.
-Check damper for obstructions of damper movement.
-Check damper movement.
Intake Grille Error – When the micro switch is detected open while running the compressor.
-Check limit switch.
5 Times 8 Times Continuous 58 Intake grille error
-Check connector (CN11) / wire.
-Replace controller PCB.
Outdoor Unit Main PCB Error – Access to EEPROM failed due to some cause after outdoor unit started.
Outdoor unit -Reset power supply and operate.
6 Times 2 Times Continuous 62
main PCB error -Check external cause; voltage drop, poor ground connection.
-Replace Main PCB.
Inverter Error – Error information received from the inverter PCB.
6 Times 3 Times Continuous 63 Inverter error -Reset power to disconnect
-Check connection of molex plugs on inverter PCB for loose connections.
PFC Circuit Error (9/12RLS3) – When inverter output DC voltage is higher than 415V for over 3 seconds, the
compressor stops. If the same operation is repeated 5 times, the compressor stops permanently.
-Check external cause at the indoor and outdoor (voltage drop or noise).
PFC circuit error -Check connection of connector, loose, erroneous connection.
(9/12RLS3) / -Replace Main PCB.
6 Times 4 Times Continuous 64 Active filter Active Filter Error (15RLS3, 30RLXEH) – When inverter input DC voltage is higher than 425v or lower than 80V.
error (15RLS3, When a momentary power cut off occurred on low voltage.
30RLXEH) -Check external cause at the indoor and outdoor (voltage drop or noise).
-Check connection of connector, loose, or erroneous connection. Check Active Filter Module resistance values.
(ACTPM) (Ref. Service Tip #010-ACTPM Check and/or “ACTPM Error” under “Troubleshooting by Error Code” Type
in Zendesk Help Center)
IPM Error – Abnormal current value at the IPM is detected. Heat radiation is blocked (inlet/outlet).
-Check connections of outdoor unit electrical components.
6 Times 5 Times Continuous 65 IPM error
-Check outdoor fan, heat exchanger. (Ref. Service Tip #008-Fan Motor Check)
-Check compressor resistance values. (Ref. Service Tip #060-Compressor Check & Ref. Service Tip #014-IPM Check)
Display PCB
Display P.C.B. Error – Communication not received from I/O PCB for more than 10 seconds.
6 Times 10 Times Continuous 6A communication
-Check molex plug connection for loose or erroneous connection.
error
Discharge Thermistor Error – When discharge pipe temperature thermistor open or short-circuit is detected at power
up or while running the compressor.
Discharge
7 Times 1 Time Continuous 71 -Check connection of connector, loose, erroneous connection.
thermistor error
-Check thermistor for open for open or short.
-Check voltage of Main PCB. (Ref. Thermistor Resistance Chart)
Compressor Thermistor Error – Compressor temperature thermistor is open or short-circuited while power is on or
running the compressor.
Compressor
7 Times 2 Times Continuous 72 -Check for erroneous connection or removed connector.
thermistor error
-Check resistance on thermistor. (Ref. Thermistor Resistance Chart & Service Tip #060 Compressor Test)
-Check voltage to thermistor.
Heat Exchanger (Pipe) Thermistor Error – When heat exchanger temperature thermistor open or short-circuit is
detected at power on or while running the compressor.
Heat Ex. (Pipe)
7 Times 3 Times Continuous 73 -Check connection of connector, loose, or erroneous connection.
thermistor error
-Check thermistor for open or short. Check thermistor resistance value. (Ref. Thermistor Resistance Chart)
-Check voltage of Main PCB.
Outdoor Thermistor Error – When outdoor temperature thermistor is open or a short-circuit is detected at power on
Outdoor or while running the compressor.
7 Times 4 Times Continuous 74
thermistor error -Check connection of connector, loose, erroneous connection.
-Check thermistor for open or short. Check thermistor resistance value. (Ref. Thermistor Resistance Chart)
Suction Gas Thermistor Error – Suction gas temperature thermistor has shorted or open detected.
Suction gas -Check the connection of the molex plug, loose or erroneous connection.
7 Times 5 Times Continuous 75
thermistor error -Check ohm resistance readings of thermistor. (Ref. Thermistor Resistance Chart)
-Check voltage of Main PCB.
2-Way Valve Thermistor Error – When 2-way valve temperature thermistor is open or short-circuited while power is
on or while running the compressor.
2-Way valve
7 Times 6 Times Continuous 76 -Check for erroneous connection or removed connector.
thermistor error
-Check resistance of thermistor. (Ref. Thermistor Resistance Chart)
-Check voltage to thermistor.
3-Way Valve Thermistor Error – When 2-way valve temperature thermistor is open or short-circuited while power is
on or while running the compressor.
3-Way valve
7 Times 6 Times Continuous 76 -Check for erroneous connection or removed connector.
thermistor error
-Check resistance of thermistor. (Ref. Thermistor Resistance Chart)
-Check voltage to thermistor.
Heat Sink Thermistor Error – When heat-sink temperature thermistor is open or a short-circuit is detected at power
up or while running the compressor.
Heat sink
7 Times 7 Times Continuous 77 -Check for erroneous connection or removed connector.
thermistor error
-Check resistance of thermistor. (Ref. Thermistor Resistance Chart)
-Check voltage to thermistor.
Sub-cool heat
Sub-Cool Heat Ex. Gas Inlet Thermistor Error / Sub Cool Heat Ex. Gas Outlet Thermistor Error – Sub cooling heat
ex. gas inlet
exchanger gas inlet temperature thermistor short or open detected.
thermistor error
8 Times 2 Times Continuous 82 -Check for erroneous connection or removed connector.
/ Sub cool heat
-Check resistance of thermistor. (Ref. Thermistor Resistance Chart)
ex. gas outlet
-Check voltage to thermistor.
thermistor error
Liquid Pipe Thermistor Error - Heat exchanger liquid pipe thermistor short or open detected.
Liquid pipe Check for erroneous connection or removed connector.
8 Times 3 Times Continuous 83
thermistor -Check resistance of thermistor. (Ref. Thermistor Resistance Chart)
-Check voltage to thermistor.
Current Sensor Error – When input current sensor has detected 0A, while the inverter compressor is operating at
higher than 56rps, after 1 minute upon starting the compressor. (Except during defrost operation)
Current sensor
8 Times 4 Times Continuous 84 -Check if terminal connection is loose.
error
-Check if connector is removed.
-Check if erroneous connection.
High Pressure Switch Error – When the pressure switch is detected open for longer than 10 seconds after the power
is turned on.
High pressure
8 Times 6 Times Continuous 86 -Reset power to disconnect for 3-5 minutes.
switch error
-Check voltage to pressure switch.
-Check ohm resistance to high pressure switch.
Trip Detection – Protection stop by overcurrent generation after inverter compressor start processing completed
generated consecutively 10 times. The number of generations is reset if the compressor is able to start up.
Over current
9 Times 4 Times Continuous 94 -Clogged heat exchanger.
error
-Condenser fan motor defective. (Ref. Service Tip #008-Fan Motor Check)
-Discharged air not sucked in.
Compressor Motor Control Error – If the detected rotor location is out of phase with actual rotor location more
than 90 degrees, the compressor stops. After the compressor restarts, if the same operation is repeated within 40
seconds, the compressor stops again.
Compressor
9 Times 5 Times Continuous 95 -Check if connector is removed.
control error
-Check erroneous connection.
-Check if cable is open. (Ref. Service Tip #060-Compressor Check and/or “Fan Motor Error” under “Compressor
Control / Compressor Location Error” Type in Zendesk Help Center)
Outdoor Unit Fan Motor Error – When outdoor fan motor rotation speed is less than 100 RPMs in 20 seconds after
fan motor starts, fan motor stops. After fan motor restarts, if the same operation within 60 seconds is repeated 3
times in a row, compressor and fan motor stops.
Outdoor unit fan -Check rotation of fan, locked motor, or resistance for motor to rotate.
9 Times 7 Times Continuous 97
motor error -Check ambient temperature around motor, excessive high temperature around motor or surrounding equipment
that causes heat.
-Ohm fan motor windings, check for DC voltage to motor. (Ref. Service Tip #008-Fan Motor Check and/or “Fan
Motor Error” under “Troubleshooting by Error Code” Type in Zendesk Help Center)
4-Way Valve Error – When the indoor heat exchanger temperature is compared with the room temperature, and
either following condition is detected continuously two times, the compressor stops:
Cooling or Dry operation [Indoor heat exchanger temp.] – [Room temp.] > 20°F (10°C)
Heating operation [Indoor heat exchanger temp.] – [Room temp.] < -20°F (-10°C)
9 Times 9 Times Continuous 99 4-Way valve error
-Check connection of molex plug.
-Check each thermistor.
-Check the solenoid coil and 4-way valve.
-Check voltage of 4-way valve.
Discharge Temperature Error - Protection stop by discharge temperature ≥230°F (110°C) during compressor
operation generated 2 times within 24 hours.
-Check if 3-way valve is open.
Discharge
-Check EEV, strainer. (Ref. Service Tip #001-Discharge Temperature Thermistor Error)
10 Times 1 Time Continuous A1 temperature
-Check outdoor unit fan, heat exchanger.
error
-Check discharge thermistor. (Ref. Thermistor Resistance Chart)
-Check refrigerant amount, leak check. (Ref. Service Tip #001-HFI Discharge Temperature Error and/or “Discharge
Temperature Error” under “Troubleshooting by Error Code” Type in Zendesk Help Center)
Compressor Temperature Thermistor Error – Protection stop by compressor temperature ≥226°F (107.8°C) during
compressor operation generated 2 times within 24 hours.
Compressor -Check if 3-way valve is open.
10 Times 3 Times Continuous A3 temperature -Check EEV, strainer. (Ref. Service Tip #001-Discharge Temperature Thermistor Error)
error -Check outdoor unit fan, heat exchanger. (Ref. Service Tip #008-Fan Motor Check)
-Check compressor thermistor, loose connection. (Ref. Service Tip #060-Compressor Check and “Compressor
Temperature Error” under “Troubleshooting by Error Code” Type in Zendesk Help Center)
Low Pressure Error – Protection stop by suction pressure ≤7.35 PSI continued for 5 minutes, repeats 5 times within
2 hours.
-Check if 3-way valve (gas side) is open.
Low pressure
10 Times 5 Times Continuous A5 -Clogged strainer.
error
-Check ohm resistance value of EEV coil. (Ref. Service Tip #001 Discharge Temperature Thermistor Error)
-Check suction pressure sensor.
-Check refrigerant amount.
Branch Box Error – When the branch box stops communicating with connected indoor units.
-Reset power supply and operate.
13 Times 2 Times Continuous J2 Branch box error
-Check molex plugs for loose or erroneous connections; Check for defective or crossed field wiring.
(Ref. Service Tip #041 EJ2U Branch Box Error)
Single-Zone Outdoor Unit : AOU30RLXEH : Light OFF : Light ON ◊2: 2 Times Blinking ◊1 ~ ◊15: 1 ~ 15 Times Blinking : Light ON
LED Display
Error Contents Power Mode Error Pump Down Low Noise Peak Cut
(L1) (L2) (L3) (L4) (L5) (L6)
◊2 ◊1 ◊1
Serial communication error
◊2 ◊1 ◊1
Indoor unit error ◊2 ◊5 ◊15
Outdoor unit main PCB model
◊2 ◊6 ◊2
information error
Inverter error ◊2 ◊6 ◊3
IPM error ◊2 ◊6 ◊5
Discharge thermistor error ◊2 ◊7 ◊1
Compressor thermistor error ◊2 ◊7 ◊2
Heat Ex. middle temp. sensor error ◊2 ◊7 ◊3
Heat Ex. liquid temp. sensor error ◊2 ◊7 ◊3
Outdoor thermistor error ◊2 ◊7 ◊4
Heat sink temp. sensor error ◊2 ◊7 ◊7
Current sensor error ◊2 ◊8 ◊4
Pressure sensor error ◊2 ◊8 ◊6
Trip detection error ◊2 ◊9 ◊4
Compressor control error ◊2 ◊9 ◊5
Outdoor unit fan motor 1 error ◊2 ◊9 ◊7
Outdoor unit fan motor 2 error ◊2 ◊9 ◊8
4-way valve error ◊2 ◊9 ◊9
Discharge temp. error ◊2 ◊10 ◊1
Compressor temp. error ◊2 ◊10 ◊3
Low pressure error ◊2 ◊10 ◊5
Halcyon HFI Flex Branch Boxes: UTY-PU03A, UTP-PU03B
When an error occurs, an error description displays in the LED (No. 401 – 405).
Lit
(n) Flashing (number of flashing)
Unlit
Normal Status
Green Red Comment
LED 401 LED 402 LED 403 LED 404 LED 405
This box is functioning properly.
Error Status
Green Red Error Description
LED 401 LED 402 LED 403 LED 404 LED 405
Connected combination error
Power frequency error
(1) EEPROM
Branch Box (2) Model information error
identifying display
• Serial communication error between outdoor unit and branch box
(3)
• Serial communication error between branch boxes
Primary unit: (4) Serial communication error between branch boxes
(1) Serial communication error between indoor unit A and branch box
(5) Serial communication error between indoor unit B and branch box
Serial communication error between indoor unit C and branch box
Secondary unit Indoor Unit A, liquid pipe thermistor error (CN309)
1: (2) (6) Indoor Unit B, liquid pipe thermistor error (CN309)
Indoor Unit C, liquid pipe thermistor error (CN310)
Secondary unit2: Indoor Unit A, gas pipe thermistor error (CN309)
(3) (7) Indoor Unit B, gas pipe thermistor error (CN309)
Indoor Unit C, gas pipe thermistor error (CN310)
Indoor Unit A, EEV control error (CN305)
(8) Indoor Unit B, EEV control error (CN306)
Indoor Unit C, EEV control error (CN307)
(9) Remote controller communication error
Halcyon HFI Flex Outdoor Unit
AOU48RLXFZ, AOU48RLXFZ1
• When error occurs, “Err” and “Number of error occurred” are alternately displayed in 7 seg. Display.
• The latest error code can be confirmed by pressing the ENTER button.
• When error codes are displayed, all the error codes can be confirmed by pressing the SELECT button.
SELECT
Press the “SELECT” button.
Example: When “Discharge thermistor error” and “Compressor thermistor error” have occurred. Press the “ENTER” button.
ENTER
E r r
ENTER SELECT
E 7 1 1 E 7 2 1
2 Times
3 Times 04 Indoor heat exchanger thermistor error
Forced auto switch open (pushed in) for 30 consecutive seconds or more.
2 Times No display Forced auto switch error -Check if forced auto switch is stuck in pushed-in position.
-Controller PCB defective.
After 2 minutes 20 seconds of stopped operation, the signal from the outdoor unit is received even though the main relay is off.
3 Times No display Main relay error -Check if Main Relay is defective.
-Controller PCB defective.
The power supply frequency cannot be recognized after 4 seconds of power on. Permanent stop.
4 Times No display Power supple frequency error -Controller PCB defective.
VDD permanent STOP protection Electric air cleaner error – When the air cleanness monitor trial protection operates 4 times.
4 Times -Check the front panel and ensure that it is closed.
7 Times No display (electric air cleaner)
-Check IAQ micro switch for open/close operation.
Reverse VDD (electric air clean power IAQ error code – The air clean operation signal was detected for 1 minute at the time of air clean mode was off.
8 Times 21 supply circuit abnormal) -Electric air cleaner defective
-Controller PCB defective
Abnormal current value at the IPM is detected. Heat radiation is blocked (inlet/outlet).
2 Times 17 IPM protection -Check If outdoor fan is defective (does not rotate).
-IPM/Controller PCB defective. Check refrigeration cycle for under/over charge conditions.
Current transfer error – The current value during the operation after 1 minute from starting up the compressor drops to zero (0) amps.
3 Times 18 CT error -Check if CT wire is open. (Ref. Service Manual for schematic on each model)
-Controller PCB defective.
5 Times Compressor detection – The compressor speed does not synchronize with the control signal. (Including start up failure of the compressor.)
5 Times 1A Compressor location error -Check if 2-way valve or 3-way valve are open. Check the compressor (Winding resistance value, loose leak wire).
-Check refrigeration cycle condition.
Condenser fan motor error – Abnormal current or fan motor lock error was detected.
6 Times 1B Outdoor fan error -Check fan motor connector loose/defective contact. Rotate fan motor by hand to ensure it is not locked. Check DC 150-380V on fan motor between red & black wire. Check
DC 15V between black & white wire. Voltage not present.
(DC motor) -Controller PCB defective.
5 Times 7 Times 1F Model match error connected indoor Apparent model information error from EPROM (miss match). 3 continuous failure of lead test of EPROM at power on, voltage drop or noise, etc.
-Controller PCB defective.
unit error
Evaporator fan motor error – The indoor fan speed is 0 RPM after 56 seconds from starting operation.
2 Times No display Indoor fan lock error -Check if fan motor connector is loose/defective contact. Rotate fan motor by hand to ensure it is not locked.
-Controller PCB defective.
6 Times
Evaporator fan motor error – The indoor fan speed is 1/3 of the target frequency after 56 seconds from starting operation.
3 Times No display Indoor fan speed error -Check if fan motor connector is loose/defective contact. Rotate fan motor by hand to ensure it is not locked.
-Controller PCB defective.
The discharge temperature error is activated. Heat radiation is blocked.
2 Times 0F Discharge temperature error -Check for closed 2-way valve or 3-way valves. Check for leaks at line set, condenser and/or evaporator.
-Refrigeration cycle defective. Check for restrictions at line set, low charge.
Excessive high-pressure protection on cooling mode has been activated. Heat radiation is blocked.
3 Times 24 Excessive high-pressure protection on -Check for closed 3-way valves. Check for running compressor with outdoor fan off.
7 Times -Check outdoor fan is defective. Refrigeration cycle defective. Check for high pressure, over charged.
cooling
If the pressure switch is open for 10 seconds when the power is turned on. – Error will reset when pressure becomes normal.
5 Times 16 Pressure switch error -Check interruption of heat radiation (air intake/outlet). Check outdoor fan operation (does not rotate).
-Check refrigerant cycle. Check for high pressure, over charged.
7 Times 6 Times 2b Compressor temperature error When the compressor becomes hotter than 226.4°F (108°C), unit stops.
-Check for closed 2/3-way valves, EEV failure, low charge, compressor thermistor failure, outdoor fan failure or outdoor heat exchanger clogged.
All LED’s blink Operation, Timer, 11 Model match error Apparent model information error from EPROM (miss match). 3 continuous failure of lead test of EPROM at power on, voltage drop or noise, etc.
-Controller PCB defective.
Air Clean On/Off
Multi-Zones
ASU9RMLQ, ASU12RMLQ, ASU18RMLQ, ARU9RML*, ARU12RML*, ARU18RML*, AUU9RML, AUU12RML, AUU18RML
*For these models, refer to the wired remote controller.
Indoor Error Display
Error Contents Operation Timer Air Clean Coil Dry Wired Remote
Code No.
Serial reverse transfer error at Start Up Off 2 flashes Off Off 01
Serial reverse transfer error during operation Off 3 flashes Off Off 00
Communication Error
Forward transfer signal error at start up Off 4 flashes Off Off 13
Indoor Unit іRemote Control іWired Remote Off 8 flashes Off Off 00
Control
Room temperature thermistor error 2 flashes 2 flashes Off Off 02 or 03
Indoor Unit Water Drain Abnormal Float switch tripped / pump problem 2 flashes 6 flashes Off Off 09
Outdoor heat exchanger temp. thermistor error 3 flashes 3 flashes Off Off 06 or 07
Electronic air cleaner power PCB circuit error 4 flashes 8 flashes Off Off 22
Outdoor Unit Control System Error Outdoor fan motor error 5 flashes 6 flashes Off Off 1b
Refrigerant System Error Cooling high pressure abnormal rise 7 flashes 3 flashes Off Off 14
Indoor Unit Connect Error Indoor unit error (indoor EEPROM abnormal) Blinking Blinking Blinking Blinking 11
Multi-Zone Outdoor Units
AOU24RML, AOU24RML1, AOU36RML, AOU36RML1
2-way valve thermistor error (for indoor unit A) 5 flashes Off Off Off
2-way valve thermistor error (for indoor unit B) Off 5 flashes Off Off
2-way valve thermistor error (for indoor unit C) Off Off 5 flashes Off
3-way valve thermistor error (for indoor unit A) 6 flashes Off Off Off
3-way valve thermistor error (for indoor unit B) Off 6 flashes Off Off
3-way valve thermistor error (for indoor unit C) Off Off 6 flashes Off
3-way valve thermistor error (for indoor unit D) Off Off Off 6 flashes
Outdoor unit PCB microcomputer communication error 17 flashes Off Off Off
Outdoor unit PCB model information error 21 flashes Off Off Off