Republic of the Philippines

Department of Education
REGION V
SCHOOLS DIVISION OF MASBATE PROVINCE

BADIANG NATIONAL HIGH SCHOOL

3rd Quarter Examination in TLE 10
S.Y. 2021-2022
Name: ____________________________ Score: ___________
Section: ___________________________ Date: ____________

I. Choose your answer by encircling the letter form the choices in each item.
1. These refer to the people who are current or potential buyers, subscribers, account owners or patrons
of the industry who enters into transaction with you through information technology (IT) assisted
devices like computers, telephones and mobile phones.
A. Sales Agents B. Customers C. Clients D. Builders
2. _________________ refer to companies that will be represented by a BPO company.
A. Clients B. Sales Agents C. Customers D. Stakeholders
3. They are also called as Rep/s who assist customers.
A. Customers C. Stakeholders
B. Clients D. Sales Agents
4. Which of the following is NOT a benefit from BPO companies?
A. Reduced or controlled operating costs C. Higher income from crop products
B. Reduced labor cost D. Predictability of costs
5. In which year the BPO Business started in the Philippines?
A. 1991 B. 1992 C. 1993 D. 1994
6. Software development, data entry, programming, and web development services are examples of
services under .
A. Business Process Outsourcing C. Information Technology Enabled Services
B. Customer Relationship Management D. Knowledge Process Outsourcing
7. It is system is being carried out online with the data being held at a third party’s premises and
accessed via the web. This type of BPO is a means to save physical office space so one may retrieve
information quickly and easily.
A. Accounting C. Procurement
B. Document Management D. Software Development
8. It involves managing requests for information or proposals and recommending the best potential
suppliers, selecting suppliers, and issuing/managing legal contracts.
A. Accounting C. Procurement
B. Document Management D. Software Development
9. What is the service of Finance and Accounting type of BPO?
A. Save data and documents of companies
B. Secures finance and accounts the financial resources of companies
C. Deals supplies for the company they worked for
D. Developing the software for the to use
10. Which of the following is not a kind of BPO Service?
A. Procurement C. Manufacturing
B. Software and Development D. Document Management
II. Matching Type
 Direction: Match Column A to Column B. Write your answers to the space provided.
A B
_________11. selling upgraded or additional products to existing A. Decision making
customers B. Cross selling
_________12. knowledge and ability to interact with a variety of C. Call management
people in the workplace. D. Conflict resolution
_________13. Controlling a call through effective communication E. Managing stress
techniques F. Managing diversity
_________14. using effective interpersonal skills to resolve conflict G. Time Management
situations H. Negotiating
_________15. ability to maintain a calm demeanor and mental state Effectively
when situations and emotions escalate to higher levels I. Multitasking
_________16. managing multiple priorities or assignments J. Good Team Player
simultaneously (e.g., receiving customer information over the phone K. Technical Literacy
while inputting/ searching for data on a computer) L. Peer Coaching
_________17. offering support and guidance to co-workers
_________18. ability to use available time and resources to address
assigned tasks and customer issues
_________19. ability to direct situations toward a win- win outcome
_________20. ability to work effectively with others and contribute
to team task accomplishment
III. True or False
Direction: Write TRUE if the statement about the benefit of BPO is correct and FALSE if not.
21. Reduced or controlled operating costs ____________
22. Increased labor cost ____________
23. Allows you to focus on multiple businesses ____________
24. Gives you access to world-class expertise and those not available internally ____________
25. Unreliable and Unreasonably-priced telecommunication infrastructure provided by BPOs
____________
26. IT-BPO industry in the Philippines was projected to increase from US$500 billion in 2009 to
US$1.5 trillion in 2024 ____________
27. In the Philippine setting, call centers are widely known and accepted as one of the leading job
providers in the country ____________
28. The Philippines is not considered the most attractive global provider of IT- BPO services in Asia
____________
29. Provides enhanced efficiency and productivity ____________
30. Higher level of service for the same or even lower cost service ____________

IV. Identification
Identify the jobs if they belong to BPO businesses, write your answer in the box labeled “BPO”.
If the job is not a type of BPO, write it to the one labeled “OTHERS”.
BPO JOBS OTHERS
31. Technical Support Bookkeeping 36.
32. Accounting Masonry 37.
33. Carpentry Car washing 38.
34. Call Center Service Usher 39.
35. Graphics Design Electrician 40.
Prepared by:

BRYAN J. ACEDERA LDO B. ALBURO RANDY EMMANUEL V. BULANON

Subject Teacher TLE & MAPEH Coordinator Principal II