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Content Writer Test

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DHARSHAN P
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26 views

Content Writer Test

Uploaded by

DHARSHAN P
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Test Guidelines and Rules:

You have 60 minutes to complete all three sections of the test.


Read through the guidelines in each section before attempting the questions.
Mention the sources and links referred to write answers after each solution.
All answers will be checked for plagiarism.

Question 1: How can you change the following words to make it


more “Professional”? (Score: 4)
Example – “Give” becomes “Provide”
1. Note-down:
2. Solve:
3. Buy:
4. About:
Question 2: Put the apostrophes in the right place in the following
phrases (Score: 4)
1. The dogs leash is red.
2. Sarahs book is on the table.
3. The dogs leashes are red.
4. Jamess car is new.

Question 3: Write two empathy statements for a Customer Service


Agent. (Score: 2)
Question 4: Write two assurance statements Customer Service
Agent. (Score: 2)

Question 5: Rephrase the following sentences in active voice and


start the sentence with a verb (Score: 6)
1. First, you should try to dim the screen brightness.
2. Make sure your filters are completely dried prior to returning them to
the machine for use.
3. If the filters are washable, remove them and clean them with plain
water.
Question 6: Write spiels for the following scenarios (Score: 12)

Scenario 1: verification of customers phone number


Scenario 2: If the Phone number passes verification and you need an
alternate phone number to call back
Scenario 3: the customer prefers a different number to be set as the
primary contact

Question 7: Rewrite the following step-by-step in spiels for calling


agents in Instructional writing (Score 10)

Introduction Guests can self-service booking cancellations through their


guest account. This is applicable on both refundable and non-refundable
bookings. If a guest contacts you to cancel a reservation, you should direct
them to cancel the reservation from their account. If their cancellation
cannot be self-serviced, it will come to you as a cancellation request, and the
booking status will show as Cancellation Requested in your Inbox.
Eligible for a 100% refund guest can cancel their reservation through
their guest account if they’re eligible for a 100% refund. Your cancellation
policy is set up in the Rules & Policies section of your account.
Not eligible for a 100% refund If a guest isn’t eligible for a 100% refund,
they can still cancel the reservation from their account. However, the guest
will need to adhere to any penalties charged for the cancellation based on
your cancellation policy.
Guests can also request to cancel from their account if they booked prior to
you having a cancellation policy set up.
After you receive the guest's cancellation request email, process the
cancellation in your account as soon as possible (ideally, within 24 hours),
and issue any eligible refund based on your cancellation policy.
Date changes If the guest decides to change their stay dates, the
cancellation policy will be updated to match the new stay dates.
Question 8: Write about yourself (not more than 200 words). You
can highlight your work experiences, major challenges faced at your
work, and how you overcame those challenges. (Score: 10)

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