CAMBRIDGE Business Vocabulary termediateBusiness Vocabulary in Use Intermediate SECOND EDITION Bill Mascull PT ae a eRe Ue ene OCR UT ee elm ae Cre NL ACM CUT] cd level learners of English (levels B1 to B2 of the CEF). This second edition comes with a brand new CD-ROM complete with: MN ele rele oc UR www. ZabanBook.com, ee Rem cc Si eee ted die) ~ a phonemic chart for pronunciation support. 2 ¢ CD Ca eal CR UR ULI on sel esos ole) RU en emote ocala meu la am CDEC CRUEL rae ae eR TOR rurale OM UME SOT TE Ta eae ok aC Lone eMart lee i h Meetings and Negotiations. CTO Te ole Mud eee Pe Ut oltre) Pee Leer eM Ce CM Ica MTU RUM Ute] Samy el ON Een RCE UMUC RU Cun ele Crna ees ‘With vocabulary drawn from the Cambridge Business English Corpus - a collection Og eu Rue ce MMM ur Crum te st) eet Me ee Ree Ruri MELT nN TR ome MS er 1 Business Vocabulary in Use Intermediate is PENN Rome ea R le a) CP CUCU SI mo Business Vocabulary in Use Intermediate Second Edition (without CD-ROM) inwww. ZabanBook.com, TT ot Aleta aT} as ed CUCM cag aetel) Coen eet RETBusiness _ Vocabulary in Use Intermediate . Bill Mascull = gg caexnce UNIVERSITYContents INTRODUCTION JOBS, PEOPLE AND ORGANIZATIONS BD Work and jobs ‘A What do you do? B Word combinations with ‘work? C Types of job and types of work ©B Ways of working ‘A Old and new ways B Nice work if you can get it C Nature of work ED Recruitment and selection A Recruitment B Applying for a job € Selection procedures @B Skills and qualifications A Education and training B Skilled and unskilled C The right person @B Pay and benefits ‘A. Wages, salary and benefits B Compensation 1 C Compensation 2 © People and workplaces ‘A Employees and management Management and administration C Labour D Personnel and HRM The career ladder A A job for life B.A job for now C In-house staff or freelancers? D Geeting the sack ©B Problems at work A Discrimination B Bullying and harassment C Health and safety 10 12 16 18 20 22 24 GD Managers, executives and directors A. Managers and executives: UK B Managers and executives: US @D Businesspeople and business leaders ‘A Businesspeople and entrepreneurs B Leaders and leadership C Magnates, moguls and tycoons @® Organizations 1 A Bsiness and businesses B/ Commerce C Enterprise D Word combinations with ‘enterprise’ ® organizations 2 AA Self-employed people and partmerships B Limited liability C Mutuals D Non-profit organizations PRODUCTION ©) Manufacturing and services A Manufacturing and services B Countries and their industries @B The development process ‘A Marker research B Development and launch © Innovation and invention ‘A Invention and innovation B Research and technology C Patents and intellectual property @B Products and services A Products B Mass production Capacity and output Business Vocabulary in Use Intermediate 26 28 30 32 38 40Materials and suppliers 42 A Inputs B Suppliers and outsourcing, C Justinsime Business philoso, philosop! ‘A Mass customization B Wikinomics C The long tail D Benchmarking, MARKETING ® Buyers, sellers and the market 46 ‘A Castomers and clients B Buyers, sellers and vendors © The market Markets and competitors 48 ‘A Companies and markets B. More word combinations with ‘market © Competitors and competition Marketing and market orientation 50 ‘A Marketing B The four Ps C The market orientation Products and brands 52 ‘A Word combinations with ‘product? B Goods C Brands and branding Price 54 A Pricing B Word combinations with “price” Upmarket and downmarkee D Mass markets and niches EZ} Place 56 A Distribution: wholesalers, retailers and customers B Shops. C Direct marketing, Business Vocabulary in Use Intermediate Promotion 58 A Advertsing B The sales force C Promotional activities E-commerce 60 A B2C, B2B and B2G B Web 2.0 © Amazon and eBay D Word combinations with ‘online’ MONEY Sales and costs 62 A Sales B Costs C Margins and mark-ups €B) Profitability and unprofitability 64 A Profitable and unprofitable products. B Budgets and expenditure C Economics of scale and the learning curve Getting paid 66 {A Shipping and billing B Trade credit © Accounts Assets, liabilities and the balance sheet 68 A Asses B Depreciation C Liabilities D Balance sheet The bottom line 70 AA Accounts B Results C Financial reporting, DB Share capital and debt aed ‘A Capital B Share capital C Loan capital D Security E LeverageSuccess and failure A Cash mountains B Debe and debt problems C Turnarounds and bailouts D Bankruptcy Mergers, takeovers and sell-offs [A Stakes and joint ventures B Mergers and takeovers C Conglomerates FINANCE AND THE ECONOMY Personal finance ‘A Traditional banking B Internet banking Personal investing Financial centres A Financial Centres B Stock markets C Other financial markets D Desivatives Trading ‘A Market indexes B Market activity: good times. C ... and bad © indicators 1 ‘A Finance and economics B Inflation and unemployment C Trade D Growth and GDP BD indicators 2 A Going up B Going down Peaks and troughs D Boom and bust 74 76 78 80 82 84 86 DOING THE RIGHT THING @B Wrongdoing and corruption 88 A Wrongdoing B Bribery and corription C Fraud and embezzlement Business ethics 90 A Professional behaviour B Social issues C Environmental issues PERSONAL SKILLS Time and time management 92 ‘A Timeframes and schedules B Projects and project management C Time tips Stress and stress management 94 A When work is stimulating B When stimulation turns to stress C Downshifting Leadership and management 96 A Leadership B_ Modern management styles © Empowerment CULTURE @B Business across cultures1 98 ‘A Cultures and culture B Power and distance Business across cultures 2 100 A Individualism B Time C Cross-cultural communication Business Vocabulary in Use IntermediateTELEPHONING, FAX AND EMAIL Telephoning 1: phones and numbers 102 A Telephones and beyond BB ‘Phone’ ‘call and “ring? C Numbers D Doing things over the phone Telephoning 2: trying to get through 104 [A Asking to speak to someone B Voicemail 1 € Voicemail 2 © Telephoning 3: getting through 106 A Getting through B Giving and taking messages C Spelling names D Taking messages: checking information © Telephoning 4: arrangements and ending calls 108 ‘A Phoning again B Making arrangements C Closing the conversation D Changing arrangements GD Business communication 1: staying in touch n0 A Business cards 1 B Business cards 2 Staying in touch ©) Business communication 2: email 112 A Email B Email expressions Beginnings D Endings ©) Business communication 3: faxes and letters 114 A Faxes B Lewers ‘Business Vocabulary in Use Intermediate ©) Business communication 4: CVs and job applications 116 ACs B Job applications BUSINESS SKILLS Meetings 1: Types of meeting 118 A Word combinations with ‘meeting? B Types of meeting C How was the meeting? GBD Meetings 2: the chair 120 A The role of the chair: before the meeting B The role of the chair: running the meeting C Follow-up Meetings 3: points of view 122 ‘A Opening the meeting B Asking for and expressing opinions Meetings 4: agreement and disagreement 124 A Agreeing B Disagrecing ©) Meetings 5: discussion techniques 126 A. Checking understanding, interrupting, referring back B Avoiding confrontation Agreement, consensus or compromise? D Concluding GD Presentations A Types of presentation B_ What makes a good presentation? C Visual aids ey ideas 128 Presentations 2: key steps 130 A Key steps: introduction B Key steps: main part C Key steps: closing,Presentations 3: audience iteraction A Closing and dealing with questions B Intercultural aspects Negotiations 1: situations and negotiators A Types of negotiation B Word combinations with ‘negotiations? C Bargaining Negotiations 2: preparing A Preparing to negotiate B Opening the negotiation Negotiating syles Negotiations 3: win-win ‘A Probing B Positive postions © Negative postions D Concessions and trade-offs @B Negotiations 4: reaching agreement A Deadlock and mediators B Agreements and contracts C Checking the deal Answer key Index 132 134 136 138 140 142 162 Business Vocabulary in Use Intermediate