Intent HQ - Senior Machine Learning Engineer

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Intent HQ - Senior Machine Learning Engineer

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Senior Machine Learning Engineer

MLOps | Data Engineering | Cloud | Python | Kubernetes

Role: Senior Machine Learning Engineer
Location: Barcelona (Hybrid/Remote)
About Intent HQ
Recognised by the Financial Times as one of the FT1000 Fastest Growing Companies in Europe in
2022 and 2023, Intent HQ leads in Customer AI Analytics and Data Science, supporting an
international enterprise clientele and backed by strong financial investors. The mission of Intent
HQ is to become the world’s foremost Customer Intent platform by unifying privacy-first signals
intelligence, proprietary behavioral AI/ML analytics, and uniquely accessible enterprise insights
into a single platform that helps organisations foster more authentic, sustainable, and profitable
relationships with their customers. Initially, Intent HQ addressed challenges in the
telecommunications sector for clients such as Verizon and Orange, and has since expanded into
Financial Services, Retail, and Social Media with clients like HB Reavis and Zurich Group.
Intent HQ's clients often serve tens of millions of customers and process billions of daily
interactions. The platform is engineered to handle data at this massive scale, with a unique focus
on customer interaction data. By managing complex data processes, Intent HQ enables clients to
focus on integrating insights into their operations—one client, for instance, achieved an additional
£26m in annual revenue from using Intent HQ's products and services.
Intent HQ is a dynamic workplace, debuting on the FT1000 Fastest Growing Companies in Europe
for 2022. The team comprises around 100 talented professionals, based in and around London,
Barcelona, Lisbon, New York, and Tel Aviv, speaking over 15 languages.

Why Join Intent HQ:

• Exciting Work Environment: Work with cutting-edge technology at the intersection of AI and
data analytics.
• Award-Winning Culture: Recognised as AI Company of the Year 2024 and Best in Tech
Employer (Women in Tech Awards) in 2022 and 2023.
• Growth Opportunities: Advance within a fast-paced, innovative industry.
• Flexible, Hybrid Working Options
The Opportunity:
Intent HQ is seeking a Senior Machine Learning Engineer with expertise in engineering and
operating large-scale data and machine learning systems, emphasising high reliability and
efficiency. Ideal candidates excel in data-driven, innovation-focused settings and are passionate
about scaling ML systems and building robust MLOps pipelines. This role involves collaborating
with data scientists, product teams, and engineers to design and maintain the infrastructure
supporting Intent HQ’s AI products, with a core emphasis on privacy, security, and data ethics.
Intent HQ processes over 100 billion events daily to understand customer behaviors, providing
deep insights into customer actions, thoughts, and identities. This position will play a crucial role in
scaling these efforts even further.

Key Responsibilities:
• Design, implement, and manage Intent HQ’s end-to-end Data & ML Platform, supporting all
AI product development and deployment, including data pipelines, feature engineering, and
complex data workflow orchestration.
• Productionise machine learning models, managing them across their lifecycle—from training
to deployment and monitoring—ensuring scalability, security, and performance.
• Provide architectural guidance and tooling recommendations to support data and machine
learning workloads at scale, working closely with data scientists to optimise platform
experimentation, model training, and inference.
• Collaborate with product and consulting teams to design platform capabilities that benefit
clients directly.
• Promote a culture of experimentation and continuous improvement by taking ownership,
learning from mistakes, and contributing to team growth.
What Intent HQ is Looking For:
Required Qualifications:
• 7+ years of experience in production-grade coding with a strong focus on data engineering,
machine learning, and MLOps workflows.
• Expertise in distributed data processing frameworks like Spark, managing multi-terabyte
datasets for actionable insights.
• Proficiency in building and orchestrating data and machine learning pipelines to support data
engineering, model training, and inference at scale.
• Strong Python skills as a primary programming language.
• Experience in designing and managing large-scale, data-intensive applications for real-time or
near-real-time workloads.
• Hands-on experience with CI/CD pipelines for scalable AI model packaging, deployment, and
operation.
Required Qualifications (cont.):
• MLOps infrastructure design and implementation skills, ensuring smooth production model
operations.
• Proactive ownership skills with excellent collaboration and communication abilities.
• Experience with major cloud providers (AWS, GCP, Azure).
Preferred Qualifications:
• Experience with distributed computing frameworks such as Ray or Dask.
• Familiarity with orchestration frameworks like Dagster or similar tools.
• Systems programming experience with languages like Rust or C++ for high-performance, low-
latency applications and optimised data pipelines.
Diversity & Inclusion
Intent HQ is committed to diversity, equality, and inclusion, fostering an environment that values
varied perspectives, ideas, and experiences. Recognised with two consecutive Women in Tech UK
Awards for Best Tech Employer (51-149 Employees), Intent HQ was also shortlisted for the Best
Employer for Parental Support award. In 2024, the company was nominated again for Best Tech
Employer, and its in-house recruiter was shortlisted for Best In-House Recruiter.

Company Culture
At Intent HQ, employees work with cutting-edge technology in an environment that encourages
innovative thinking. The company has a flat structure that allows individuals to make a tangible
impact across the business daily. The culture is collaborative, innovative, and sociable, with a
strong performance orientation and commitment to competitive advantage. Flexibility and a family
-friendly ethos are central to Intent HQ's culture, along with a focus on personal development and
high cultural standards.

Benefits
• Flexible working hours and fully remote options
• 24 days holiday plus public holidays
• Edenred Flexible benefits
• Access to the Oliva Mental Health platform and counseling
• Annual team retreats and visits to the London office (as
feasible)
• MacBook Pro
• Training opportunities
Benefits:

26 days + Public Holidays Flexible Working Hybrid Working Policy Personal Development
Opportunities

Mental Health Counselling Family Friendly Benefits Company Events Company Socials

Pension Scheme Life Insurance Income Protection Complimentary Breakfast

(when in office)

Cycle to Work Scheme

Meet the CEO
Jonathan Lakin
Jonathan Lakin is the CEO and founder of Intent HQ, established in 2010.
Under his leadership, the company has become a leader in customer AI
analytics, recognised by the Financial Times as one of Europe’s fastest-
growing companies and named AI Company of the Year in 2024. Lakin,
who holds an MBA from IESE Business School, focuses on using AI to help
businesses better understand customer intent while prioritising privacy.
He has led strategic partnerships with major clients in
telecommunications, including Verizon and Orange.
With Gloo, you are in safe hands. Our process is the result of more than 25 years’ experience in
technology recruitment and headhunting. We are the boutique selected by Y-Combinator and
Sequoia backed ventures like Tavus.
At UK scale-ups Cellvoyant, Carwow and Literal Labs, we are the firm of choice for senior leadership
placements in Technology and Product. We work proactively with the leadership team to build talent
pipelines that synchronise with funding rounds, and focus on retaining cultural advantage through
periods of rapid growth.
The team at Gloo share an unwavering commitment to excellence in headhunting only the very best
and brightest minds for our clients.
We are Gloo: talent that sticks.

The Team