Running Case Part 3
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sanjana JohnRunning Case Part 3
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sanjana JohnRunning Case Part 3
CSHR1060: Compensation
Dr. Ahsan Qureshi
2024-11-22
Sanjana John 221342001
Aayushi Trivedi 220873428
Aarsee Sardar Singh 220865002
Tanveer kaur 221535570
Boondhalir Dhanalakshmi
Balasubramaniam 22100416
Functional Job Analysis
Importance and Purpose of Job Description at Kapote Outwear
Streamline Decision-Making
SincerolesarenotwelldefinedKapotedependsmostlyonBeverlyformostchoices.
Subordinate rolesandtaskswillbeelaboratedtoensurethatorganizationalworkis
well-balanced.
To increase the capacity utilization as well as the speed and reliability of its
business processes.
ThroughthespecificationofrolesandresponsibilitiesforpositionssuchastheHead
Artisans and Craftspersons, job descriptions eliminate misunderstanding and
overlapping of tasks as well as diminishing contradiction among the supervisors.
Hire and retain good employees
Inthiscase,detaileddescriptionshelpinattractingtherightcandidatesbecausethe
expectations for the given position are made clear and it will also help with staff
turnover ratio.
Succession planning for leadership to occur
Since Beverly is preparingforretirementdocumentedroleswillhelpLucwhoisthe
incoming leader to anticipate transitions to have smooth working relations in his
team.
Validating Job Descriptions
Regular Updates Based on Performance Reviews
Integrate information gathered during annual performancereviewmeetingsintothe
development of detailed job descriptions. This tends to help capture new
requirements in case of changing responsibilities over a particular period.
Aligning with organizational goals
RecalibratethejobdescriptionsastheyalignwithKapote’snewbusinessgoals,and
improve or enhance production process, and customer services amongst others.
Use External Consultants
Request the opinion of HR consultants or compensation specialists to conduct a
check on the job descriptions against the set labour laws, practices, and
organizational goals.
Legal Review
Avoid such pitfalls by making sure that descriptions are according to local
employment laws and standards.
Job Descriptions
Owner/General Manager (TO BE ADDED IN APPENDIX)
NOC Code: 60020 – Sr Managers/Financial Managers, Communication
Managers/Others Business Services.
Responsibilities:
● Fixed the mission and strategy of the organization.
● Thereisstrategyandleadershipofoperationfunctionssuchasorganizational
finance, human resources, and production.
● Produce to meet the needs of the business.
● Negotiate on behalf of the company and assumetheroleofthecompanyin
industry forums.
● Superintend discretion of department heads and guarantee adherence to
established organisational objectives.
Requirements:
● Management skills and abilities in the development of the strategic vision.
● Working knowledge of cross-functional management
Office Manager
NOC Code: 13100 The building thatcontainsatotalof13,100officesincludesthe
following administrative officers;
Responsibilities:
● Oversee office operations coordinated within clerical work suchasmaterials
and office machinery and building maintenance.
● Working with a roster of employees, the administrative manager should
superintend over support staff and assign tasks.
● Ensurethattherearevariousandwell-managedbudgetsandmakesurethat
inventory is always in check.
● Coordinatewithorganizationalplanningregardingofficeshiftingorincreaseof
office space.
● Writing of reports and correspondence.
Requirements:
● Mastery of administrative and/or supervisory methods with a focus on
organizational processes.
● Office administrative experience.
Administrative Assistant:NOC Code: 13110 - Administrative clerks
Responsibilities:
● Use of appointments, meetings, and reports besides record keeping.
● Answer letters and do letters and documents typing.
● Oversee store office supplies and storage of documents.
● Toteachnewemployeesalltheadministrativeprocessesthatarecarriedout
at work sometimes.·
Requirements:
● Knowledge of clerical and related software.
● Punctuality,strongorganizationalskills,attentiontodetail,goodinterpersonal
skills and ability to work under pressure to juggle several tasks at once.
Bookkeeper:NOC Code: 12200 – Accounting Technicians & Bookkeepers
Responsibilities:
● Keep various reports regarding financial accounts and prepare trail balances.
● Tomanageitsoperations,andeffectivelyplanandsetgoals,itisimportantto
include the following tasks in the list: Process payroll and submit tax
remittances.
● ·Settle account, Account for general ledgers.
● Organise the preparation of financial statements and tax returns.
Requirements:
● Experiences that require good accounting knowledge and expertise in the
software.
● Thiscropsupfromtheirabilitytomanagelargeamountsofsensitivefinancial
data.
Craftsperson
NOC Code: 53124 Tailors, dressmakers, furriers and Milliners
Responsibilities:
● Cut and construct clothes with exclusive fabrics, patterns and textures.
● ·The dailytasksthatneedtobecarriedoutinclude:overseeingmaintenance
of production equipment as well as exercising quality assurance and control.
● Cooperate in sales of garments from designs or products to deadlines for
selling or delivering the stock.·
Requirements:
● Experience in fashioning clothes and the materials used in it.
● Innovation and lots of care when working on a plan.
Head Artisan
NOC Code: 53124 Many Textile, Fabric, Fur, and Leather Products Processing
Supervisors 73,000
Responsibilities:
● Conduct subordinates, particularly thoseemployedforproductionprocesses,
to give out tasks.
● Productsshouldbeofhighqualityandsufficientproductionshouldbeserved
to meet the market needs.
● Educate them and address the working difficulty.
Requirements:
● Competency and expertise in leadership as well as in textile production
Sewing Machine Operator: NOC Code: Employment 94132 Industrial sewing
machine operators
Responsibilities:
● Sewing machine for the production of new garments.
● Perform dimensional control and make findings of sewing processes for
appropriate corrective actions.
● Ensure that machines are properly repaired and sometimes required to be
replaced as required on the job.
Requirements:
● Industrial sewing experience.
● Awareness of textile and garment construction(till here)
NOC Comparators, Pay Rates and Detailed Job Descriptions
Job Title: Craft person
Comparator: Tailors, Dressmakers, Furriers, and Milliners (NOC 53124)
Major Duties & Responsibilities:
● Design, cut, sew, and finish outerwear (coats, hats, scarves, mittens, and
bags) to specifications.
● Customize products based on client requests, requiring equipment
adjustments and short production runs.
● Perform rigorous quality control on all items produced.
● Collaborate with Head Artisans and other workers to meet production goals.
Minimum Qualifications and Skills:
● High school diploma or equivalent.
● Vocational training in garment-making or tailoring is an asset.
● Proficiency in operating sewing machines and other garment production
equipment.
● Attention to detail and a commitment to quality.
Mental Effort:
● High focus required to maintain accuracy in customization and quality control.
● Frequent problem-solving for unique customer requests and production
adjustments.
Physical Effort:
● Prolonged periods of standing or sitting while working on garments.
● Manual dexterity is required for sewing and handling delicate materials.
● Occasional lifting of fabric rolls or production equipment up to 20 kg.
Working Conditions:
● Small workshop environment with noise from sewing machines and
equipment.
● Exposure to textile dust and occasional chemical fumes from treatments.
● Temperature fluctuations depend on seasonal production demands.
Average Pay Rate in Lac LaBiche:$18–$25/hour(dependingonexperienceand
qualifications).
Job Title: Head Artisan
Comparator: Supervisors, Textile Processing and Fabric-Making (NOC 53124)
Major Duties & Responsibilities:
● Supervise and coordinate activities of Craft Workers.
● Schedule production tasks and manage workflow to meet deadlines.
● Ensure adherence to quality standards and resolve production issues.
● Train new employees on production methods and safety protocols.
Minimum Qualifications and Skills:
● Post-secondary education in garment-making or related fields is preferred.
● Proven leadership skills and experience in textile or garment production.
● Strong organizational and time management skills.
Mental Effort:
● High mental demand due to multitasking between supervisory duties and
troubleshooting.
● Decision-making in scheduling and quality control.
Physical Effort
● Combination of office work (planning) and time spent on the workshop floor.
● Standing and moving around the production area to assist and oversee work.
Working Conditions:
● Workshop environment with moderate noise and dust levels.
● Pressure to meet tight deadlines and maintain high-quality output.
Average Pay Rate in Lac La Biche:$24–$30/hour.
Job Title: Bookkeeper
Comparator: Accounting and Related Clerks (NOC 12200)
Major Duties & Responsibilities:
o Maintain financial records and prepare pay cheques.
o Manage accounts payable/receivable and track expenses.
o Assist with budgeting and financial reporting.
Minimum Qualifications and Skills:
o Diploma or certificate in bookkeeping or accounting.
o Proficiency in accounting software and MS Office.
o Attention to detail and excellent organizational skills.
Mental Effort:
o High level of concentration is required for accurate financial
record-keeping.
o Handling financial discrepancies and budget constraints.
Physical Effort:
o Primarily desk work, minimal physical strain.
Working Conditions:
o Quiet office environment within the workshop building.
o Stress related to tight payroll deadlines and financial challenges.
Average Pay Rate in Lac La Biche:$20–$28/hour
Job Evaluation
1.IdentifyKeyJobCharacteristics:For,Kapote,thekeyelementsareeffort,such
as manual skillandattentiontodetail;responsibilityforquality,decision-making,
and supervision; working conditions, including the physical environment and
safetyhazards;andskillrequirements,suchastechnicalexpertise,creativity,and
qualifications. These demonstrate how crucial craftsmanship, collaboration, and
operational effectiveness are at Kapote.
2. Job Descriptions: When assessing roles, precise and comprehensive job
descriptions are crucial. I would examine every position at Kapote, including
administrativepersonnel,headartisans,andcraftworkers,andrecordtheirtasks,
obligations, and necessary credentials.
3. Weight Every Aspect by Significance: Every element is given a weight that
correspondstohowimportantitistoKapote'ssuccess.Forexample:Skill(40%):
The cornerstone of Kapote is craftsmanship. Effort (25%): Acknowledges that
producing is difficult. Responsibility (20%): Takes charge of quality assurance
and leadership. Working Conditions (15%): Takes note of the actual
surroundings.
4. Utilise the Job Evaluation System for Every Position: For example, Craft
Worker: Skill (30 points) + Effort (15 points) + Responsibility (10 points) +
Working Conditions (10 points) =65 points.
Head Artisan: Skill (40 points) + Effort (15 points) + Responsibility (30 points) +
Working Conditions (10 points) =95 points.
Office Staff: Skill (20 points) + Effort (5 points) + Responsibility (10 points) +
Working Conditions (5 points) =40 points.
5. Verify the job hierarchy:It is necessary to verify the job hierarchy for validity
(alignment with Kapote's aims),reliability(consistentscoringacrosscomparable
tasks), and market fit (comparing it to industry remuneration norms).
2.Compensable Factors
Skill-
Education: The degree of formal schooling or specialised training needed for the
position, such as familiarity with tailoring methods or clothing design.
Experience:Theamountofyearsofworkexperiencerequiredtocarryoutthetask
effectively, particularly in quality control, creating, oroverseeingthemanufactureof
outerwear.
Communication Skills: The capacity to express information intelligibly both in
writing and while speaking with coworkers, vendors, or clients.
Effort-
PhysicalEffort:Thedegreeofphysicalstrainincurred,suchaswhileusingsewing
machines, moving large objects, or standing for extended periods of time.
Mental Effort: The level of concentration and mental processing needed to
guarantee accuracy, control deadlines, and resolve production-related problems.
Accountability-
AccountabilityforQuality:Thedutytoguaranteethatfinalgoodssatisfybusiness
requirements while reducing flaws and returns.
Decision-Making: The degree of autonomy in selecting designs, components, or
techniques to meet objectives for effectiveness and quality.
Conditions of Work-
Environmental Conditions: The effects of the work environment, including being
around loud machinery or having to do the same thing over and over again.
Time pressure is the degree to which production schedules and deadlines cause
stress or need longer workdays.
3.Compensable Factors and Assigned Degrees
Compensable factors Degree 1 Degree 2 Degree 3 Degree 4
Education igh school A
H post A
bachelor's m aster's degree or
graduation secondary degree in advanced
diploma fashion design certification.
Experience Less than 1 1-3 3-5 Over 5 years
ommunication
C asic
B ffective written G
E ood ommunication at
C
Skills communicatio and verbal communication the leadership level
n skills communication for contracts to resolve problems
and reporting
Physical Effort Minimal effort E
ffort required S
tanding for Heavy lifting
for sewing extended
periods of time
Mental Effort ypical
T Moderate High level Complex
problem-solvi
ng
ccountability
A for B
asic ixing
F hecking final A
little C ccountability
Quality inspection flaws product affecting company
reputation
Decision-Making Limited Moderate High Superior
nvironmental
E Quiet Moderate High exposure Hazardous
Conditions
Time Pressure Flexible Occasionally High pressure Tight deadlines
4. Rating chart
Factor Degree 1 Degree 2 Degree 3 Degree 4 Points allocated
Education 10 25 45 70 150
Experience 0 15 35 60 110
Communication 15 35 65 100 215
Skill
Mental Effort 15 35 60 80 190
Physical Effort 15 30 40 50 144
Accountability for 15 30 45 65 155
quality
Decision Making 15 20 35 50 120
Time pressure 10 15 30 45 100
Job/Work 10 20 30 40 100
Environment
Job title ead
H eneral O
G ffice raft
C Bookkeeper A
dministrative S
ewing
Artisan Manager Manager Worker assistant Machine
operator
Education 135 135 120 70 80 60 45
Experience 120 110 95 90 75 75 60
ommunic 100
C 100 90 65 60 70 40
ation skill
ental
M 80 80 75 60 55 50 35
Effort
hysical
P 65 80 50 50 30 30 50
Effort
Accuracy 80 60 70 65 55 50 40
Supervisor 75 60 65 35 25 25 15
ob
J 40 55 30 30 20 20 20
hazards
ob/Work
J 55 50 45 40 40 35 25
Environme
nt
otal
T 750 720 640 505 440 415 320
points
ThistableshowshowthejobevaluationwasperformedbasedonthePointMethod
and the compensable factors assigned.Head Artisan has the highest total points
(750), reflecting the most skill, responsibility, and mental effort, along with
supervisory responsibilities and job hazards.
General Managerhas a total of 720 points wheraes office manager has 640 points.
Craft Worker follows with 505 total points, indicating a mid-range complexity and
responsibility level.
The lowest points are grabbed by thesewing machine operator.(320).
Pay Equity:PayequityisthepredominantlegalprovisioninCanada,whichmakes
sure that employees receiving work of equal value are paid on an equal platform
without gender, ethnic, or other personal biases. The Pay Equity Act and other
labour-relatedlegislationstipulatethatKapoteOuterwearandallotherfirmsregularly
reviewtheircompensationpoliciestoensurefullcompliance.Infact,thiswillhelpthe
organizationfunctionwithequityandavoidpossiblelitigation.Usingaformalizedjob
analysissystem,suchasthePointMethod,willenableKapoteOuterweartoprovide
an equitable pay system that stands up to legal scrutiny and meets employee
expectations.
Recommended Performance Appraisal Method
ethod:BehaviorallyAnchoredRatingScale(BARS)-TheBARSmethodisidealfor
M
Kapote Outerwear because it defines job-specific behaviors linked to numerical
ratings, making evaluations fair and accurate.
Justification for BARS:
● T ailoredtoRoles:BARSconnectsspecificbehaviorstothejobexpectations
outlined in Kapote’s detailed job descriptions.
● Objective Assessments: It reduces subjectivity by relying on concrete
behavioral examples.
● Actionable Feedback: Employees receive clear insights into their
performance, enabling professional growth.
● LegalConsistency:Thestructuredframeworksupportscompliancewithpay
equity and ensures fair evaluations.
Recommended Instrument for Employee Appraisal
Instrument: 360-Degree Feedback- Using the 3 60-degree a
ppraisal approach
allows feedback collection from supervisors, colleagues, subordinates, and
customers when applicable.
Justification for 360-Degree Feedback:
● H olistic View: This method gathers a variety of perspectives, particularly
useful for collaborative and leadership roles like Head Artisan.
● Facilitates Leadership Transition: Provides Beverly and Luc with
well-rounded feedback to support smooth succession planning.
● Encourages Accountability: Evaluates employee contributions
comprehensively, aligning them with organizational goals.
● PromotesDevelopment:Identifiesbothstrengthsandareasofimprovement,
supporting individual and organizational growth.
Design of Performance Appraisal Form
Performance Standards for Craft Worker:
● Q uality Standards: At least 95% of completed garments must meet quality
benchmarks.
● Efficiency:Consistently meets production timelines.
● Teamwork:Effectively collaborates with Head Artisans and colleagues.
● Customer Satisfaction:Delivers customized garments with minimal errors.
● Problem-Solving and Innovation: Suggests process improvements to
enhance production.
Performance Appraisal Form
erformance
P Performance Standard ating
R Comments/Examples
Dimension (1-5)
Quality Standards M
aintains a 95% quality
benchmark.
Efficiency ompletes tasks within
C
production deadlines.
Teamwork ollaborates effectively
C
with colleagues.
ustomer
C ustomizes garments to
C
Satisfaction meet client needs.
roblem-Solving
P roposes and supports
P
and Innovation process improvements.
Overall Score:
Reviewer’s Comments:
Employee’s Comments:
Implementation Example for the Craft Worker Role
Employee Evaluated:Jane Doe, Craft Worker
Completed Evaluation
erformance
P erformance
P ating
R Comments/Examples
Dimension Standard (1-5)
Quality Standards M
aintains a 95% 5 onsistently delivered garments
C
quality with 98% compliance to quality
benchmark. standards.
Efficiency ompletes tasks 4
C et deadlines regularly, with one
M
within production delayed project during the year.
deadlines.
Teamwork ollaborates
C 4 orked well in teams, though
W
effectively with occasionally needed clarification
colleagues. on task roles.
ustomer
C ustomizes
C 5 eceived excellent feedback from
R
Satisfaction garments to meet clients for customization accuracy.
client needs.
roblem-Solving
P roposes
P and 3 hared ideas for improvements
S
and Innovation supports process but needs greater involvement in
improvements. execution.
Overall Score: 4.2/5
eviewer’s Comments:
R
Jane has consistently exceeded quality expectations and maintained strong team
relationships.Agreaterfocusonprocessinnovationwouldenhanceherperformance
further.
mployee’s Comments:
E
"I’m grateful for the feedback and will focus on contributing more to improving
processes."
Appendix
Job Descriptions
Owner/General Manager
N
● OC Code: 60020 – Senior Managers
● Responsibilities:
○ Develop and execute organizational strategy and mission.
○ Oversee key operational functions such as finance, HR, and
production.
○ Negotiate on behalf of the company and represent it at industry forums.
○ Supervise department heads to ensure adherence to objectives.
● Requirements:
○ Proven management and leadership skills.
○ Knowledge of cross-functional management.
Office Manager
N
● OC Code: 13100 – Administrative Officers
● Responsibilities:
○ Coordinate office operations and oversee clerical work.
○ Manage support staff and ensure efficient resource allocation.
○ Supervise budget management and maintain inventory.
○ Write reports and handle correspondence.
● Requirements:
○ Administrative/supervisory experience with process focus.
○ Strong organizational and communication skills.
Administrative Assistant
N
● OC Code: 13110 – Administrative Clerks
● Responsibilities:
○ Schedule appointments, maintain records, and manage
correspondence.
○ Train new employees in administrative processes.
○ Maintain office supplies and document storage.
● Requirements:
○ Proficiency in clerical work and related software.
○ Strong attention to detail, interpersonal skills, and time management.
Bookkeeper
N
● OC Code: 12200 – Accounting Technicians and Bookkeepers
● Responsibilities:
○ Maintain financial records and prepare payroll.
○ Manage accounts payable/receivable and assist with budgeting.
○ Prepare financial statements and tax returns.
● Requirements:
○ Expertise in accounting and financial software.
○ Strong attention to detail and organizational skills.
Craftsperson
N
● OC Code: 53124 – Tailors, Dressmakers, Furriers, and Milliners
● Responsibilities:
○ Design, cut, sew, and finish garments based on client requests.
○ Maintain production equipment and ensure quality control.
○ Collaborate with Head Artisans to meet production goals.
● Requirements:
○ Experience in garment making and use of sewing equipment.
○ Attention to detail and creativity in design.
Head Artisan
N
● OC Code: 53124 – Supervisors, Textile Processing
● Responsibilities:
○ Supervise and coordinate activities of Craftspersons.
○ Schedule production tasks and manage workflow.
○ Ensure quality standards and provide training.
● Requirements:
○ Proven leadership skills and experience in textile production.
○ Strong organizational and time management abilities.
Sewing Machine Operator
N
● OC Code: 94132 – Industrial Sewing Machine Operators
● Responsibilities:
○ Operate sewing machines to produce garments.
○ Perform quality checks and correct process deviations.
○ Ensure machine maintenance and repairs.
● Requirements:
○ Experience in industrial sewing.
○ Knowledge of garment construction techniques.
Job Evaluation Results
Job Title Skill Effort Responsibility W
orking otal
T
Conditions Points
Head Artisan 40 15 30 10 95
wner/General
O 40 15 25 10 90
Manager
Office Manager 35 10 20 10 75
Craftsperson 30 15 10 10 65
Bookkeeper 25 10 15 5 55
dministrative
A 20 5 10 5 40
Assistant
ewing
S Machine 20 10 5 10 45
Operator
Performance Appraisal Form
Performance Dimension Table
erformance
P erformance
P ating
R Comments/Examples
Dimension Standard (1-5)
uality M
Q aintains a 95%
tandards quality benchmark.
S
Efficiency Completes t asks
within production
deadlines.
Teamwork Collaborates
ffectively
e with
colleagues.
ustomer C
C ustomizes
atisfaction garments to meet
S
client needs.
Problem-Solving P roposes and
and Innovation supports process
improvements.
Overall Score: _________
Reviewer’s Comments: ___________________________________________
Employee’s Comments: __________________________________________
erformance AppraisalForm
P
The appraisal form detailed above is applicable to all roles at Kapote Outerwear,
ensuring a consistent, fair, andactionableevaluationprocess.Usingthisstructured
approach, Kapote Outerwear can foster individual and organizational development
while maintaining compliance with pay equity and performance standards.
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