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Exam Questions B2B-Solution-Architect

Salesforce Certified B2B Solution Architect Exam

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NEW QUESTION 1
A Solution Architect is delivering a multi-cloud implementation to a client. A diagram is required to communicate the vision and strategy of the solution to the
business executives and stakeholders at a high level without going into too much detailed technical information.
Which type of architecture diagram should the Solution Architect use?

A. Master Data Management (MDM) Diagram

B. Reference Architecture Diagram
C. Lightning Platform Architecture Diagram
D. Solution Architecture Diagram

Answer: B

NEW QUESTION 2
Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its
vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants
to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.
What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?

A. Make internal organization-wide defaults Public Read Only to create external visibility.
B. Enable External Sharing Model to create external organization-wide defaults.
C. Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.
D. Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.

Answer: B

NEW QUESTION 3
Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to
existing customers and prospects. UC also wants to track if customers have opened the emails. There can be as little as 1,000 emails in a week or as many as
100,000 emails in a month, depending on the season.
Based on that criteria, which solution should the Solution Architect recommend to UC?

A. Set up scheduled flows to handle email sending and tracking.

B. Recommend Marketing Cloud Account Engagement.
C. Develop a custom solution using scheduled Apex to send emails.
D. Recommend Marketing Cloud Personalization.

Answer: D

NEW QUESTION 4
Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC
begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will
deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is
implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging? Choose 2 answers

A. Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
B. Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
C. It is impossible to track source control with package development; either the org owns the source or a source control does, but never both.
D. Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.

Answer: AD

NEW QUESTION 5
Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and
each business unit has different access to lead and contact records. NTO wants to see how marketing data Sharing Rules are working across different business
units to ensure that different business units can only see lead or contact records for their business unit.
What should a Solution Architect demo to the Marketing team to show that the different business units are connected correctly?

A. Create a report in 626 Marketing Analytics to show the different business units and the total leads and contacts in each business unit.
B. Send test emails from Marketing Cloud Account Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the
various business units.
C. It's not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need to demo this with a Salesforce Sandbox
fixed to a live Marketing Cloud Account Engagement environment.
D. Create a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit.

Answer: A

NEW QUESTION 6
AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that
the system is complicated and hard to navigate.
What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?

A. Place all training materials on the home page so users can find them easily.
B. Record hour-long pieces of training for each job role so users can review on their own time.
C. Break down training materials into quick reference guides for job-specific functions.
D. Ensure each team has a Salesforce champion that can provide one-on-one training.

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Answer: A

NEW QUESTION 7
Universal Containers serves customers globally across two businesses. Each business has its own org for managing its sales and support operations. Each line of
business also maintains its own reporting systems using both CRM Analytics and Salesforce reports, but the CEO is asking for a unique dashboard that includes
the global opportunity pipeline with data from both orgs.
What should a Solution Architect propose?

A. Use CRM Analytics in the primary org and create a Salesforce External Connectio
B. Then, create a dataflow to combine data from both orgs.
C. Use one org as primary and create external objects for the accounts and opportunities of the other one.Then, use standard reports.
D. Use one org as primary and an ETL tool to synchronize the accounts and opportunities of the other org.Then, use standard reports.
E. Use CRM Analytics in the primary org and then, in the dashboards, use Salesforce Connect to query the data from the other org.

Answer: A

NEW QUESTION 8
Universal Containers (UC) is concerned about potential data storage issues in Salesforce due to the Invoice, Order, and Inventory data that would be flowing in
from various on-premise legacy CRM and ERP applications. UC would like to view and occasionally report on this data on-demand for day-to-day operational
processes and would prefer not to store the data in Salesforce due to data residency requirements.
Which recommendation should the Solution Architect make to meet this requirement?

A. Use Salesforce Orchestrator with MuleSoft to retrieve the data when it is needed.
B. Push the data into Salesforce and implement an archival strategy.
C. Write custom Apex code to retrieve the data in real time from external systems.
D. Re-architect the implementation using Salesforce Connect and external objects.

Answer: D

NEW QUESTION 9
A Solution Architect hat been hired to consult Ace Computers with its integration solution. Ace Computers has a combination of four on-premise and cloud systems
with data that need to be integrated to Salesforce. Ace Computers expects to have large data volumes and wants to minimize impact on end-user operations
during business hours.
Which integration solution should the Solution Architect recommend for the company's business needs?

A. Salesforce Data Loader

B. MuteSoft Anypoint Platform
C. MuteSoft Composer
D. Platform Events

Answer: B

NEW QUESTION 10
Universal Containers is in the process of implementing CPQ and Billing while integrating with ERP for order fulfillment. The Development team is looking to gather
regular feedback from the business stakeholders through each sprint. Also, supporting an Agile methodology, they have agreed on a reasonable amount of
flexibility in requirements during the course of the project.
Which area should a Solution Architect look to receive feedback on at the earliest?

A. Pricing sync between CPQ and ERP

B. Modifications required to ERP for integration purposes
C. Product and Pricing structure setup in CPQ
D. Invoice capabilities in ERP to accommodate billing

Answer: A

NEW QUESTION 10
AC Computers has decided to extend its existing Sales Cloud solution by implementing Service Cloud and Marketing Cloud Account Engagement. AC Computers
has defined two different work streams for Service Cloud and Marketing Cloud Account Engagement and wants each workstream to work iteratively in separate
sandboxes and migrate to a single sandbox for UAT and integration testing. With the multiple workstreams, AC Computers needs a more rigorous change
management process and an audit process.
Which two options should AC Computers consider to support both implementation workstreams? Choose 2 answers

A. Use multiple development sandboxes and merge the workstream builds using change sets.
B. Use a version control system and CLI-based deployment tools to merge the workstream builds.
C. Use scratch orgs and continuous deployment tools to merge the workstream builds.
D. Use package-based deployments and scratch orgs to merge the workstream builds.

Answer: AC

NEW QUESTION 13
Universal Containers uses an ERP as system of record (SOR) for its product data, and Sales Cloud and Revenue Cloud for its sales data. The Product data must
be synced with Salesforce so that sales representatives can add the products to their Opportunities and Quotes. As Products are deactivated within the ERP, they
should no longer be available. Since Sales Cloud is the SOR for Opportunities and Revenue Cloud is the SOR for Quotes, the Solution Architect has been asked
to come up with an archiving strategy that preserves Opportunity and Quote data related to these deactivated products m Salesforce for historical reference.
What should a Solution Architect recommend to manage the deactivation of the Products and archiving of the Saks data?

A. Delete the Product in Salesforce once it is deactivated in the ER

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B. Archive the Opportunity and Quote data m a third-party system and bring back into Salesforce as External Objects.
C. Remove the Product from active Opportunities and Quote
D. Archive the Opportunity and Quote data in a third-parry system and bring back into Salesforce as External Objects.
E. Deactivate the Product m Salesforce once it is deactivated m the ER
F. Archive the Opportunity and Quote data in a third-party system and bring back into Salesforce as External Objects.
G. Deactivate the Product in Salesforce once it is deactivated m the ER
H. Mark the Opportunity and Quote data in Salesforce as inactive so they do not show up in reporting.

Answer: C

NEW QUESTION 17
Northern Trail Outfitters (NTO) is currently using Salesforce CPQ and would like to implement B2B Commerce Classes. NTO uses a Partner Community to allow
partners to build complex bundles to provide detailed quotes to clients. NTO also wants to ensure that it does not have to maintain two databases of products.
Which two considerations should a Solution Architect keep in mind about the CPQ B28 Commerce Connector when synchronizing Product and Price data?
Choose 2 answers

A. The connector lets you sync simple products with a flat price.
B. The connector does not support syncing complex CPQ bundles.
C. Discount schedules from CPQ will sync to discounts and promotions m B2B Commerce Classic
D. The connector is a two-way sync for product and pricing logic.

Answer: AB

NEW QUESTION 21
Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi-cloud architecture, B2B Commerce, for building the
storefront and Service Cloud Web2Case for
offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial
issues on the B2B Commerce site.
Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?
Choose 2 answers

A. Offload the number of cases received via Web2Case by using Email2Case.

B. Implement Case Deflection.
C. Disable anonymous users on the site.
D. Plan and conduct User Adoption Trainings for resellers on how to use the site.

Answer: AC

NEW QUESTION 24
Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its
website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and
representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales
representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers

A. Create an opportunity when a customer clicks a cross-sell or upsell email link.

B. Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
C. Set up lead nurturing with Marketing Cloud and automate emails through journeys.
D. Stop creating leads in Sales Cloud for abandoned carts.
E. Put all leads from the abandoned carts in a queue.

Answer: ABC

NEW QUESTION 27
Universal Containers (UC) recently went live with a multi-cloud implement at ton consisting of Experience Cloud, Service Cloud, and Marketing Cloud Account
Engagement. The UC Marketing team wants to generate Marketing Cloud Account Engagement emails using the same dynamic content that users access in
Experience Cloud. They want to trigger Marketing Cloud Account Engagement emails based on certain user actions while keeping the content dynamic and
configurable via a user- friendly mechanism.
Which approach should a Solution Architect recommend m this case?

A. Consider finding AppExchange packages that support this functionality on Experience Cloud and Marketing Cloud Account Engagement.
B. Use Salesforce CMS on Experience Cloud and the new Marketing Cloud Account Engagement Lightning Email Experience.
C. Change the data model to support sending Marketing Cloud Account Engagement email via the Experience cloud site.
D. Build a custom application using Lightning Web Components to make the email content dynamic and configurable.

Answer: B

NEW QUESTION 32
GG3 has gone live with a B2B multi-cloud solution and plans to add more functionality over time. The company has a team of system administrators who each
focus on a specific cloud and area of functionality. GG3 has decided to use an Org-Based deployment approach. It wants to protect the investment made and set
the team up for success in the future.
What should a Solution Architect recommend as a best practice to put checks in place for decisions on changes moving forward?

A. Engage Salesforce services to manage all governance and represent as the Steering Committee.
B. Budget for a Governance and Monitoring structure that includes a communications plan and project methodology for the following year.
C. Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data governance council.
D. Engage a third-party company to manage all governance and represent as the Steering Committee.

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Answer: C

NEW QUESTION 35
Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-
party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

A. Use the existing survey tool by integrating the responses to the Service Appointment and Service Resource record.
B. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.
C. Select an AppExchange app that sends a survey to each customer after a work order is completed.
D. Use the existing survey tool by integrating the responses to Case number and User record.

Answer: A

NEW QUESTION 39
Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for
online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment
and invoicing, and Marketing Cloud for customer outreach. UC wants to create fluidity between the entire application landscape, and an integration between
systems is required.
The application is expected to be able to generate an order based on any of the channels outlined above, and be utilized in UC's outreach to its customers.
Where should a Solution Architect recommend the system of record (SOR) be for all orders going forward?

A. In the ERP Order Object

B. Salesforce Custom Object
C. Salesforce Order Object
D. B2B Commerce Order Object

Answer: C

NEW QUESTION 42
Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its
customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by a
sales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's
need.
Which two options should a Solution Architect recommend and present to UC? Choose 2 answers

A. Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products with Add complex product configurations in a follow-up phase.
B. Implement Salesforce CPQ internally first, then build "product configurator" functionality in a custom Experience Cloud site in a follow-up phase.
C. Implement a templated self-service Experience Cloud site to show product information, add a "Request a Quote" component, and recommend B2B Commerce
implementation in a follow-up phase.
D. Implement a custom Experience Cloud site with "product configurator" functionality first, then add headless commerce functionality in a follow-up phase.

Answer: AD

NEW QUESTION 46
UC Foods, a manufacturing company, has multiple sales channels including a front-line Sales team and channel partners who are currently enabled on Sales
Cloud as well as a Partner Community. The company wants to establish a new B2B Commerce portal to lower the cost of sales by enabling self-service
capabilities to automate sales wherever possible. The executive sponsor is concerned that sales representatives might see the B2B channel as a threat to their
ability to sell and, therefore, earn higher commissions.
Which two use cases should the Solution Architect highlight to help the executive sponsor better understand the appropriate role for B2B Commerce as it relates to
existing sales channels?
Choose 2 answers

A. Highlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority
accounts.
B. Highlight that the B2B portal will be a useful tool to help improve customer communications and enhance customer engagement by providing faster updates on
their orders as they are fulfilled.
C. Highlight that the B2B portal is meant to handle high-complexity sales that are ideal for automation, leaving the Sales team to handle less complex, higher-
margin sales.
D. Highlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint,
resulting in more rewards for everyone.

Answer: BD

NEW QUESTION 49
Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The
Field Service team would like to have visibility of Commerce Cloud data because customers in the held will often ask about sales order details.
What should the Solution Architect recommend to give this kind of data access?

A. Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.
B. Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.
C. Give Commerce Cloud license to the Field Service team to view Order and Order Item data.
D. Give Sales Cloud license to the Field Service team to view Order and Order Item data.

Answer: A

NEW QUESTION 52

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Mask Makers LLC has a traditional sales channel that uses an existing CPQ implementation to process orders. Customers frequently reorder previous purchases
quickly and split the order into several deliveries for different locations. Additionally, these customers are given special pricing through Price Books m CPQ based
on annual spending and other parameters. The customer currently makes their purchase by sending an email or calling their appointed sales representative, and
then waits to receive a quote.
Mask Makers LLC wants to move away from this very manual and time-consuming process. The company wants to provide its customers with a personalized
experience that is simplified and streamlined with existing special pricing visible and the option to self-serve- Mask Makers LLC would also like to deliver this within
a short timeframe, as business must continue to grow.
Which design approach should a Solution Architect recommend to meet these requirements within the timeframe while adhering to best practices.

A. Implement B2B Commerce and use the CPQ B26 Commerce Connector to integrate to CP
B. Set 826 Commerce as the Product and Pricing master.
C. Implement 626 Commerce and use the CPQ 626 Commerce Connector to integrate to CP
D. Keep CPQ as the Product and Pricing master.
E. Implement B26 Commerce and use the CPQ 626 Commerce Connector to integrate to CP
F. Allow bidirectional updates to Products and Pricing.
G. Implement B2B Commerce and build a custom integration to CP
H. Keep CPQ as the Product and Pricing master.

Answer: B

NEW QUESTION 55
......

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