Meshach McDonnell

MBA - Operation & Supply Chain Management| 2024

Cell: 9021168965 | Email ID-:[email protected]

https://www.linkedin.com/in/meshach-mcdonnell/

Pune, Maharashtra

Interpersonal INDUSTRY EXPOSURE, R&D EXPERIENCE

Skills
 Customer Focused
 Time Management
Career Objective
Skills Skilled Resourceful Team leader with 1+ years of experience directing teams and customer
 Analytical Skills service operations. Guiding team on best practices, improving customer satisfaction rating,
 Problem Solving generating revenue from capturing new accounts while leading as technical operation Support
 Decision Making level 1 for Managed service provider and supporting Helpdesk operations team.
 Teamwork and Active
listening Skilled level 2 Project coordinator and Business Analyst focusing on customer experience and
 Communication skills services to ensure the application development team are meeting customer requirements to
deliver and meet customer expectations on time and on budget.
Education
Master’s Business
Master’s in Business Administration (MBA) Majored in Supply Chain Operations and Digital
Administration (MBA). Marketing.
Vishwakarma University, Pune. Member of Project Management Institute(PMI) 2024 Membership number 40937719 and
GPA 8.06 June 2024 Association of Project Management Student Member UK since 2023
Major in Operations &
Supply Chain Management Work History
(ERP Systems) and Digital
Marketing Bestla Industries Private Limited, Pune India
Bachelor’s Business Internship| Business Analyst: August 2023 – October 2023
Administration & Computer Business Development & Management Trainee for Pharmaceutical Industry Sector-Health Care
Applications (BCA)) ( SAAS)
Hari Bhai V. Desai
 Worked with the development team to analyze business needs and requirements with
College/SPPU University
Board, Pune the existing EMR application and prioritize the scope. Worked with the Project
Manager to ensure that the enhancements and changes were developed and delivered
Major in Business back to business and validated that business goals were achieved on time.
Administration in Computer
Application Programming  Conducted Interviews with new customers and demoed them the application, captured
improvements and updates needed. Helped Teams in Pitching strategies to promote
Junior College: Science them in the market, developing marketing campaigns, Surveys, Web Development, and
Graduate Shalom International
Jr College/Higher Secondary
improvements.
College (HSC) Panchgani,  Achieved a 65% reduction in procurement cost through customer negotiation and
Satar Maharashtra. strategic initiatives for the SAAS EMR application.
 Team leader, improving planning and prioritizing business plans to meet commitments
Major in Science
aligned with organizational goals with customer Focus and Delivery.
.

Professional Skills Advanced Computer Solutions (Managed Service Provider) Michigan,

USA
Supply Chain Optimization Offshore Internship | Level 1 Technical Operation support and
Project Coordinator level 2 facing Customer IT Support - June 2021-
Inventory Management Dec 2022 – Remote support
 Coordinated and supported the Help Desk Manager in leading Operations , Incident
Logistics and transportation Tickets with Continuous improvement using Autotask RMM tool. Building processes
Vendor management
and knowledge base, supporting IT offshore technical teams. Implementing Customer
IT support process, leading Standup calls, and managing Project Time plans as project
coordinator.
Process Improvement  Upgrading customers' computers with Microsoft 365 licenses and training their
employees to improve efficiency and productivity using Teams and SharePoint within
Planning and operations the Organization.
Data Analysis  Remotely managing Customers' Computers with timely upgrades, nightly backups,
remoting customer systems for refresh, and security validation while training customers
ERP and Inventory Software on KnowB4 security tools and monitoring.
 Increased 60% savings for management on the improved process for onboarding new
Time management customer accounts and new computer setup through remote processes monitoring the
installation and customer support 24/7

Case Study Research & Development Team (CRDT). January 2023 –

Technical Skills
March 2024 during MBA 2nd year
Microsoft Excel
TATA Consulting Service (TCS) iON IIT Kharagpur, AI4ICPS Certificate Program -Hand-on
Microsoft Suites O365 Approach to AI in Real World 2023. Under the guidance of (IIIT) Bangalore. In collaboration
Teams/Sharepoint with Vishwakarma University, Pune
C++, JAVA, HTML Leveraging AI, Cloud, and IoT using Python, Jave Scripts, Digitalization Technology
Python .NET
1, Internship Training (R&D) Business Analysis & Innovation development with Digital AI
Powerpoint &Reporting Training and hands-on
DBMS
Business Analysis conducted at Sahyadri Farms Nashik Maharashtra. We collaborated on
FORTNET innovation solutions for farmers developing super smart systems in field productivity, crops, and
tracking big data analytics, and data science, using IoT and AI.
Datto- RRM
2, Green Innovations at Toyota Kirloskar Motor: Driving Carbon Neutrality in Indian
Autotask RMM PSA tool Automotive Manufacturing.
IT Glue Toyota Kirloskar Motor Bangalore: Supported as Business Analyst in the Case Study under
Oracle Net Suite ERP TKM Manufacturing Plant at Bidadi, Bangalore: Innovation in Multiple Green Technology in
Cars to help Carbon Neutrality targets in India.

Languages CERTIFICATIONS and TRAINING

 English  Project Management Certification (PMP) Studying thru PMI PMBOK

 Hindi 2024 in Progress
 Marathi  Basics of Disciplined Agile with PMI September 2024
 Basics of Scrum with PMI September 2024
 Generative AI Overview for Project Managers
 ChatGPT, GitHub.Com, and CoPilot
 Project Coordinator Training Jan 2024
 TCS iON IIT Kharagpur AI4ICPS Certificate Program 2023
 Supply Chain Management Oracle 2024
 PMI UK student member 2023
 Agile Foundation and Practices 2023
 Getting Started as Agile Project Manager 2023
 Six Sigma White Belt Certification 2023
 Cloud Data Management Oracle 2023
 Career Essentials in Project Management by Microsoft 2023
 Operations Management Foundations 2022
 Supply Chain Foundations 2022
 Excel Essential Training Microsoft 365 - 2022
 Introduction to Cyber Security – 2022
 Customer Experience Training
 Security Training, Comp-TIA1, KnowB4 Security Training Management
Tool

Personal Details MEMBERSHIP AND ACHIEVEMENTS

 Gender: Male  Oracle ERP membership

 Nationality: Indian  Student membership for Cloud Data Management Oracle 2023
 Hobbies:  Excellent Operation Service for Advance Computer Solutions USA
Traveling Customer support, High Net Promoter Score- 2023
 Tata Consultant Services Participation and Award in Industrial Case
Study Competition -2023