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Om Assignment 8255

Operation management

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6 views

Om Assignment 8255

Operation management

Uploaded by

lordsmobile111110
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Process Mapping and Me

{Operation Management}

11/28/2024

Abhishek Singh Kushwah 8255


SUBMITTED TO – MR. DEEPAK GAUTAM
Abhishek Singh Kushwah 8255

Section 1: Process Mapping

Process Chosen: College Event Planning

Process Map:

1. Initial Request
o Touchpoint: Students or faculty submit an event request form.
o Decision Point: Administrative approval required (Yes/No).
 If yes, proceed to planning; if No, notify requester.
2. Budgeting and Resource Allocation
o Touchpoint: Budget review by the finance department.
o Subprocess: Identify resource needs (e.g., venue, equipment,
catering).
o Decision Point: Are resources available? (Yes/No).
 If yes, confirm bookings; if No, modify requirements.
3. Event Planning
o Touchpoint: Create an event plan including schedule, guest list, and
logistics.
o Subprocess: Secure guest speakers, vendors, and permits if required.
4. Event Promotion
o Touchpoint: Design and distribute promotional materials (posters,
emails, social media posts).
5. Execution
o Touchpoint: Day of the event – coordinate logistics, oversee
operations.
6. Feedback and Review
o Touchpoint: Gather feedback from attendees and stakeholders.

Bottlenecks and Inefficiencies Identified:

1. Delayed Approvals: Administrative approval process can be slow due to


unclear communication or overloaded staff.
2. Budget Constraints: Miscommunication about budget allocation leads to
last-minute changes.
3. Resource Availability: Limited venues or equipment lead to scheduling
conflicts.
Abhishek Singh Kushwah 8255

Suggested Improvement:
Implement an online workflow tool to streamline approvals, track budgets, and
manage resource availability in real-time.

Section 2: Process Metrics Analysis

Selected Metrics:

1. Touch Time
o Definition: The time spent actively working on the process.
o Application: Time taken to draft the event plan, create promotional
materials, or oversee operations.
o Estimated Calculation:
 Drafting event plan: 5 hours.
 Creating promotional materials: 3 hours.
 Overseeing operations: 6 hours.
 Total Touch Time: 14 hours.
2. Lead Time
o Definition: The total time from the initial request to event execution.
o Application: Includes waiting times for approvals, resource bookings,
and other delays.
o Estimated Calculation:
 Request submission to approval: 3 days.
 Budgeting and resource allocation: 4 days.
 Planning and promotion: 7 days.
 Total Lead Time: 14 days.
3. Cycle Time
o Definition: The time taken to complete one cycle of the process (e.g.,
from event request to feedback review).
o Application: End-to-end timeline for the event planning process.
o Estimated Calculation:
 Same as Lead Time: 14 days.

Discussion on Metric Changes:

1. Reducing Touch Time:


o Automating promotional material design or using templates could
reduce design time by 50%.
Abhishek Singh Kushwah 8255

o Impact: Speeds up the process, ensuring timely promotion and higher


event attendance.

2. Reducing Lead Time:


o A digital approval system could cut approval time from 3 days to 1
day.
o Impact: More time for planning and execution, reducing stress on
teams.
3. Reducing Rework:
o Clear guidelines for budget requests and planning could minimize
revisions.
o Impact: Fewer delays, improved resource allocation, and greater
satisfaction for stakeholders.

By addressing these metrics, the college event planning process can become more
efficient, leading to better-organized events and improved satisfaction among
students and faculty.

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