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Week 3 - Review Questions

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Week 3 - Review Questions

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11219221nguyen.vi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Name:

Class:

Review Quiz Chap 3:


True or False questions:

1) From the point of view of economics, information systems technology can be viewed as a
factor of production that can be substituted for traditional capital and labor.

2) Customers are one of the competitive forces that affect an organization's ability to
compete.

3) In postindustrial organization authority increasingly relies on formal positions rather than


knowledge and competence.

4) In the strategy of product differentiation, information systems are used to enable new
products and services.

5) According to the behavioral definition, an organization is a stable, formal social structure


that takes resources from the environment and processes them to produce outputs.

Multiple Choices questions:

6) The interaction between information systems and organizations is influenced


A) primarily by the decision making of middle- and senior-managers.
B) by many factors, including structure, politics, culture, and environment.
C) by two main microeconomic forces: capital and labor.
D) primarily by the organization's business processes and culture.

7) All of the following are major features of organizations that impact the use of information
systems EXCEPT for
A) business processes.
B) environments.
C) goals.
D) agency costs.

8) Which of the following industries has a low barrier to entry?


A) automotive
B) computer chip
C) restaurant
D) airline

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9) Which of the following is NOT one of the competitive forces?
A) suppliers
B) other competitors
C) external environment
D) customers

10) To what competitive force did the printed newspaper industry succumb?
A) positioning and rivalry among competitors
B) low cost of entry
C) substitute products or services
D) customer's bargaining power

11) Which of the following can force a business and its competitors to compete on price
alone?
A) transparent marketplace
B) high product differentiation
C) poor process efficiency
D) demand control

12) A firm can exercise greater control over its suppliers by having
A) more suppliers.
B) fewer suppliers.
C) global suppliers.
D) local suppliers.

13) The four major types of competitive strategy are


A) low-cost leadership; substitute products and services; customers; and suppliers.
B) low-cost leadership; product differentiation; focus on market niche; and customer and
supplier intimacy.
C) new market entrants; substitute products and services; customers; and suppliers.
D) low-cost leadership; new market entrants; product differentiation; and focus on market
niche.

14) When a firm provides a specialized product or service for a narrow target market better
than competitors, they are using a ________ strategy.
A) product differentiation
B) market niche
C) mass customization
D) process efficiency

15) An information system can enable a company to focus on a market niche through
A) complex trend forecasting.
B) tailoring products to the client.
C) intensive product trend analysis.
D) intensive customer data analysis.

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16) The primary activities of a firm include
A) inbound logistics, operations, outbound logistics, sales and marketing, and service.
B) inbound logistics, operations, outbound logistics, technology, and service.
C) procurement, inbound logistics, operations, technology, and outbound logistics.
D) procurement, operations, technology, sales and marketing, and services.

17) Which of the following is one of the support activities in a firm's value chain?
A) inbound logistics
B) operations
C) sales and marketing
D) technology

18) The value chain model


A) categorizes five related advantages for adding value to a firm's products or services.
B) sees the supply chain as the primary activity for adding value.
C) categorizes four basic strategies a firm can use to enhance its value chain.
D) helps a firm identify points at which information technology can most effectively enhance
its competitive position.

19) Which of the following activities would you perform to measure and compare your
business processes to similar processes of other companies within your industry?
A) benchmarking
B) best practices
C) value chain analysis
D) strategic systems analysis

20) A collection of independent firms that use information technology to coordinate their
value chains to produce a product or service for a market collectively is called a(n)
A) industry value chain.
B) business ecosystem.
C) value web.
D) consortia.

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