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Lesson:1: Effective Communication in The Workplace

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14 views13 pages

Lesson:1: Effective Communication in The Workplace

Uploaded by

jhonmarquezrafael07
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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LESSON:1

EFFECTIVE COMMUNICATION IN
THE WORKPLACE
Communication in the workplace transpires
when there is transmission of information
between one person and group of persons an
organization. Examples of this kind of
communication are minutes, memo, requests,
business/ technical/incident reports, letters,
emails, text messages, voicemails, notes, etc.

Gou and Sanchez explain that communication is


the creation or exchange of thoughts, ideas,
emotions, between senders and receivers. It is
essential in building and maintaining
relationships in the workplace.
Dunn (2000) reiterates that although
managers spend most of their time
communicating, one cannot assume
that meaningful communication occurs
in all exchange. Once a memorandum,
letter, fax, or e-mail has been sent,
many are inclined to believe that
communication has taken place.
Communication does not occur until
information and understanding have
passed between sender and receiver.
WHAT IS EFFECTIVE
COMMUNICATION IN THE
WORKPLACE?
workplace becomes a harmonious haven when
every employee is given the avenue to
communicate well with each other in a more
professional way. In many instances,
communication in the workplace becomes
unprofessional when one fails to behave
appropriately with courtesy and respect.
Communication can be professional, yet ineffective,
you can speak courteously but your ideas can be
unclear.
1. Communication Skills.

2. Strong work ethics

3. Teamwork skills

4. Analytical Skills

5. Initiative

EMPLOYEES TOP 5 SKILLS


AND QUALITIES
10 COMMUNICATION SKILLS
WORKPLACE SUCCESS Nonverbal 6. Confidence
1.
Communication

Clarity and 7.
2. Respect
Concision
Open-
3. Friendliness 8.
mindedness

Picking the Right


4. 9. Empathy
Medium

5. Feedback 10. Listening


POINTS TO PONDER
Communication
is...

•important in solving problems at work


•virtually affecting everything that happens in an
organization
•one of the greatest strengths of an organization or
one of its biggest mistakes.
BARRIERS TO
COMMUNICATION
IN THE
WORKPLACE
LESSON 2:
"EVERYTHING HAS BEEN
SAID BEFORE, BUT SINCE
NOBODY LISTENS, WE
HAVE TO KEEP GOING
BACK AND BEGINNING
ALL OVER AGAIN."
-André Gide
WHAT ARE BARRIERS
TO COMMUNICATION
IN THE WORKPLACE?
According to Leigh Richards there are
many barriers to communication that
exist in any organization, but some are
more pervasive and more common
than others.Barriers can be
environmental or personal and may
include such things as noise (real or
internal), bias, cultural differences or
even differences in roles, or levels of
authority, within the organization.
1. Noise
Noise can be either internal or external. Internal
noise represents the internal self- talking that we
all do. External noise can include other
conversations, traffic noise or anything that
interferes with our ability to maintain focus
2. Culture
Culture can represent a barrier to communication
when it keeps communication from happening or
when employees communicate the information
and input they feel they are expected to
communicate, and not what they really believe.
3. Role
Role conflicts can create barriers to
communication in organizations, particularly
when they involve interactions between
subordinates and superiors.
4. Bias
Biases can be based on our preconceived beliefs
(e.g., millennials don't respond well to criticism) or
based on impressions we form of people as we
interact with them.
5. Misinterpretation
It is important to be sure that the meaning behind
your communication is clearly and accurately
understood.
How does one overcome
How does one overcome communHow does one overcome communication
communication barriers in
barriers in the workplace?ication barriers in the workplace?How does one
overcome communication barriers in the workplace?

the workplace?

Barriers are inevitable, hence, in order to work well in


a team and in a company, you need to listen
properly, avoid jargons, keep an open mind and be
aware of cultural differences

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