0% found this document useful (0 votes)

27 views6 pages

Sales Navigator Help

Uploaded by

swapnil

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

0% found this document useful (0 votes)

27 views6 pages

Sales Navigator Help

Uploaded by

swapnil

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

You are on page 1/ 6

18/07/2024, 11:29 CARE Platform

Shivangi
Active

Hi there. With the help of AI, I can

answer questions about LinkedIn
Sales Navigator Solutions or connect
you to someone who can.

I'm always improving and may make

mistakes. Learn more

11:16 AM

Not sure where to start, you can try:

• How can I find a lead or account?

• How can I send an InMail?

11:16 AM

Hi there. What do you need help with?

11:16 AM

We need to cancel our LinkedIn Sales

Navigator plan

11:17 AM

To cancel your Sales Navigator Advanced

online subscription:
1. Sign in to Sales Navigator.
2. Click Admin and then Admin Settings.
3. From the left rail, click Manage Your
Account to open LinkedIn Admin Center.
4. In LinkedIn Admin Center, click Purchases.
5. Select the subscription you want to cancel.
6. From the Actions section, choose Cancel
https://www.linkedin.com/help/sales-navigator 1/6
18/07/2024, 11:29 CARE Platform

subscription and follow the on-screen steps to

complete the cancellation.

If you believe you are eligible for a refund

after canceling, you can submit a refund
request.

Please refer to this link for more details:

[Cancel your Sales Navigator Advanced
account]
(https://www.linkedin.com/help/sales-
navigator/answer/a721024?
trk=vca_smartconversations)

Sources
LinkedIn SEPA Direct Debit
LinkedIn refund policy
Cancel your Sales Navigator Advanced account

Was this content helpful?

We have already cancelled our plans

but still the invoice has been
generated

11:18 AM

I can't answer this question.

Was this content helpful?

Tell us more

Inaccurate Confusing

Not what I’m looking for

Inappropriate or harmful

Something else

Submit feedback

https://www.linkedin.com/help/sales-navigator 2/6
18/07/2024, 11:29 CARE Platform

Let's try that again. Try rewording

your question or adding more context
to help me generate a better
response.

11:18 AM

Connect with an agent

11:18 AM

Sure. I can transfer you to our team.

11:18 AM

A member of our team will be with

you shortly.

In order to answer your question or

troubleshoot a problem, a LinkedIn
representative may need to access
your account, including, as needed,
your messages and settings.

11:18 AM

Transferring to Agent

Hi Dista Technology, thanks for connecting

with LinkedIn Sales Navigator.

You are #1 in queue.

Thank you for your patience.

You are next in queue.

Thank you for your patience.

Hi Dista Technology, thanks for

initiating a chat! My name is Shivangi
and I am happy to help today. Please
give me a few moments to look over
the issue description you provided.

11:19 AM

https://www.linkedin.com/help/sales-navigator 3/6
18/07/2024, 11:29 CARE Platform

Hi Shivangi

11:19 AM

We have cancelled our sales Navigator

subscription yesterday

11:19 AM

But still the invoice is generated

11:20 AM

Help us in this as we do not want to

get billed

11:20 AM

One moment, please

11:20 AM

Okay, I'm seeing that the Sales

Navigator linked to your account is
already cancelled. However, a charge
of INR 46800 (46800 + 0.00 null) was
already attempted by our tool and is
currently unsettled. Please wait for 24
hours for this charge to either pass or
be rejected by your Bank. If it passes
please then reach out to us again and
we'll issue a full-time refund as a one-
time exception to you.

11:23 AM

Okay, can you please share an email

about the same?

11:24 AM

My Finance team is really concerned

about this

11:25 AM

https://www.linkedin.com/help/sales-navigator 4/6
18/07/2024, 11:29 CARE Platform

You will recieve this chat history

automatically once we end the chat.
Not to worry :)

11:25 AM

Awesome

11:26 AM

Do we need to worry about our

payment?

11:26 AM

You can reach out to your Bank to

decline the charge if you want.
Otherwise we'll refund if settled.

11:27 AM

Understood

11:27 AM

I'm sorry to see you go. Before you do,

I'd like to invite you to a free LinkedIn
Learning class where you can learn
how to make the most out of your
free LinkedIn.com profile. You can
enroll and take it at your own pace by
following this link:
https://www.linkedin.com/learning/
rock-your-linkedin-profile?
trk=zest_can

11:27 AM