Module 9B

G-LITE1 – Living in the IT Era

1ST Semester, SY 2022 - 2023

DIGITAL COMMUNICATION
Lesson Objectives
• Explain the difference between • Describe how to conduct group
real-time and delayed conversations in google hangouts
communications • Describe the benefits and
• Describe email and texting function of online conferencing
• Select the best communications tools
tool for a given situation • Describe benefits and function of
• Describe various phone calling business collaboration tools
technologies • Describe distance learning
• Manage status and profile technologies
settings in skype • Describe audio, video, and live
streaming
• Conduct group conversations in
skype

2
Digital Communication Technologies

• Include real-time and delayed communications

• Many of the technologies overlap

3
Digital Communication Technologies

• Real-Time (Synchronous) and Delayed (Asynchronous)

Communications
• In real-time communication, information is sent and received
instantly
• A face-to-face conversation is an example of real-time
communication, and real-time exchanges are referred to as
synchronous
• In delayed communication, there is a time delay between the
sending and receiving of information
• A mailed letter is an example of delayed communication, and delayed
exchanges are referred to as asynchronous

4
 Asynchronous Communication Tools

• Electronic Mail (Email)

• Email is considered a delayed communication because a
delay does not affect your ability to send or receive an email
message
• SMS Text Messages
• Text messaging is also considered a delayed communication

5
 Asynchronous Communication Tools

• Using Text Messaging Effectively

• You can send a text to a c ontact at any time; you have no
way of knowing whether he or she is available when you send
your text message
• You may receive an immediate response to a text message,
but that is not guaranteed
• Always remember that if a situation is best resolved by
speaking to someone directly, use the telephone or seek a
face-to-face meeting

6
 Asynchronous Communication Tools

• To Text or Not to Text?

• Use text if you must c ommunica te, but are in a place or
situation where speaking out loud would be inconsiderate or
indiscreet
• Avoid texting while driving
• Avoid sending and responding to texts if you are in a social
setting
• Avoid sending text messages late at night
• Do not attempt send text messages while you are in an
airplane that is taxiing, taking off, or landing

7
 Asynchronous Communication Tools

• Etiquette
• Consider the frequency of your messages
• Be clear to reduce the chance you will be misunderstood
• Do not use all uppercase letters
• Do not send bullying or harassing texts
• Refrain from using abbreviations and acronyms in business or school
texts
• Refrain from using emoticons in business or school communications
• Try to respond to messages in a timely manner
• Always follow the rules and guidelines established by your school or
organization

8
Real-Time Communication
Technologies
• Sometimes there is just no substitute for real-time
communications
• These technologies include:
• Phone calls/conference calls
• Online meetings/video conferences
• Instant messaging

9
Real-Time Communication
Technologies
• Phone Calls
• Are personal and empowering
• Are a good choice when:
• You are communicating with someone whom you do not know
• You must convey a complicated idea
• You must discuss a sensitive topic
• You require an immediate response
• You need to get a message to someone immediately

10
Real-Time Communication
Technologies
• Conference Calling
• A conference call is a c all that involves three or more parties.
• Many business phones include a Conference button
• Most consumer phones include a Flash button which you can
use to create a conference call if a conference calling service
is included in your phone plan
• You can participate in conference calls on landline, mobile,
and VoIP phones

11
Real-Time Communication
Technologies
• WebEx
• WebEx is a hosted subscription service that you can use to
conduct online meetings
• An online meeting is a meeting in which multiple participants
can
• Speak
• Share files
• Share visuals
• You access an online meeting by clicking a link in an emailed
meeting invitation

12
Skype – More than Just IM
A
B

D
G

E
H

13
 Skype – More than Just IM

• Adjusting Your Status

Online Your contacts can reach you via instant message or calling.
Away Your contacts can see that you are signed in, but not necessarily at your computer.
Instant messages are delivered immediately, and your contacts can still try to call you.
Do Not Your contacts can see that you are online, but that you do not want to be disturbed.
Disturb They can still send you instant messages and call you, but you will not be alerted with
sound notifications.
Invisible You appear to be offline, but can still use Skype as usual. This is a good way to keep
using Skype without “advertising” to your contacts that you are available.
Offline Your status is automatically set to Offline when you are not signed into Skype. If you
manually select this status, you cannot send instant messages or make or receive
calls.

14
 Skype – More than Just IM

• Managing Your Skype Profile

• Your Skype profile, tells other people something
about you.
• Certain aspects of your Skype profile are
public, some are visible only to you and your
contacts, and some are private
• Your contacts can view the profile information
you have set to Public and the information you
have set to C ontacts

15
Skype – More than Just IM

• Group Conversations
• Anything you type and send in a group conversation is
received by everyone in the group
• You begin a conversation as a group conversation
• You can add people to a conversation at any time

16
Checking Out Google Hangouts

• Google Hangouts is a communications platform that supports

conversations between 2 or more users
• It can be a c cessed online through Gmail or the Hangouts website,
through the Hangouts app, or through mobile apps for Android and iOS
• Open a browser and navigate to
https://hangouts.google.com and
click the Sign in link, or sign into
Gmail, click the Google apps
button, click More, and click
Hangouts

17
Online Conferencing

• Online conferencing is well suited for exchanging digital

files, sending instant messages, and sharing screens
• Just about anything you can do on your computer or on
the Internet on your own, you can do with others
through online conferencing

18
Online Conferencing

• VoIP Conferencing
• VoIP phone calls use the Internet to transfer voice packets
between the phones used in a call or conference call
• When you use a computer to place and receive VoIP calls,
including conference calls, the computer is considered a
software phone or “soft phone”
• A powerful advantage to using your computer as a soft phone
is the ability to transfer files and share screens during a call

19
Online Conferencing

• Video Conferencing
• A video conference is a conference call that includes video
• A video conference:
• Can make employees from different locations feel more cohesive as a
group
• Can make everyone feel included
• Are ideal for demonstrating procedures
• Bring a face-to-face quality to communications
• You can easily conduct videoconferences in Skype, Google
Hangouts, and FaceTime

20
Collaboration Tools

• Collaboration tools are designed for business users in

corporate environments
• These tools provide for communications, centralized
document access, co-authoring, intranets, and cloud
storage

21
Collaboration Tools

• Office 365
• Outlook Web App (OWA)
• SharePoint
• Office Online
• OneDrive for Business
• Skype for Business
• Office Suite

22
Collaboration Tools
• SharePoint
• SharePoint is a browser-based collaboration and document management
platform provided by Microsoft
• It provides a central location where employees can find and share
documents, and collaborate with their co -workers
• Because the main user interface is a
web browser, SharePoint locations are
referred to as “sites”

23
 Collaboration Tools
• Skype for Business
• Skype for Business is a communica tions and
collaboration center
• You can see which of your colleagues are
available for communica tions, and launch into
a communications session with one or more
colleagues
• On the Contacts panel you c an start
conversations with your co-workers, conduct
online meetings, share screens, and more

24
Collaboration Tools

• Distance Learning Technologies

• Lectures, assignments, assessments, communications and
grades are managed through Learning Management Systems
(LMS)
• Students “attend” class by logging in using a web browser
• In an asynchronous class, instructors provide material lists,
lectures, tests, and assignments that can be accessed at any
time that is convenient for the student
• Synchronous online classes occur in real time, and require
students and instructors to be online at the same time

25
Streaming

• Streaming delivers content to your device in a steady, consistent

flow of data
• When you stream media files from a web site, a media server
streams the content to you in a client media player application
• If multiple people want to stream the same content, the media server sends
a stream to each client
• Live streaming is the process of broadcasting real-time live
audio/video footage as a video feed to an audience that
accesses the stream over the Internet
• One file is sent out over the Internet, and multiple people can connect to
the live feed and stream it to their devices

26
 Lesson Summary
• explain the difference between • describe how to conduct group
real-time and delayed conversations in Google Hangouts
communications • describe the benefits and
• describe email and texting function of online conferencing
tools
• select the best communications
tool for a given situation • describe benefits and function of
• describe various phone calling  business collaboration tools
technologies • describe distance learning
• manage status and profile technologies
settings in Skype • describe audio, video, and live
• conduct group conversations in  streaming
Skype
27