Competency

Assessment Form
KOKI Academy - Sales Team

Name:

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This Sheet is developed by HR Team. No part of this workbook may be circulated or reproduced for
distribution outside KOKI Academy without prior written approval from HR Team .
 Competency Assessment Form
Name: …………………………………………………… Department: ……………………………………….

Branch: …………………………………………… Date: …… / …… / 2022

Rate the following on a scale from (1-5) "1" being low and "5" being highly rated

Sales Team Competencies

Rating
Competency Comments
1 2 3 4 5
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………………………………………
1- Supporting: ……….
………………………………….
How do you Helps others ( Team – Subordinate ) to deal with
□ □ □ □ □ ………………………………………
challenging circumstances? ……….
………………………………….
How do you Supports others, facilitates their work? ………………………………………
………. …………………………

………………………………….
2- Team working: ………………………………………
……….
Do you prefer teamwork or working independently? ………………………………….
………………………………………
How Would You Handle a Problem Team Member? ……….
□ □ □ □ □ ………………………………….
How Would You work with people who don’t like you? ………………………………………
…………………………….
Have you ever had difficulty working with a manager or other ………………………………….….
team members? ………………………………….….
………………………………….

………………………………….
………………………………………
3- Empowering: ……….
………………………………….
How does your manager / Supervisor empowerment impact ………………………………………
achieve your target? ……….
………………………………….
Describe your preferred relationship with your supervisor or □ □ □ □ □ ………………………………………
manager in terms of direction, oversight, delegation, and ………………………………………
………………………………………
monitoring?
………………………………………
………………………………………
When you take your team opinion on decisions? ………………………………………
…

………………………………….
4- Customer Focus: ………………………………………
……….
Tell me about a time when you received a customer complaint. ………………………………….
What did you do? ………………………………………
……….
How do you increase customer satisfaction? ………………………………….
□ □ □ □ □ ………………………………………
How does your current job contribute to your company meeting ………………………………………
the needs of its customers? ………………………………………
………………………………………
Tell me about the most difficult customer you have had to deal ………………………………………
with. What were they difficult? How did you handle it? ………………………………………
…
 ………………………………….
………………………………………
5- Managing Productivity ……….
………………………………….
What tool do you use in order to achieve your sales target? ………………………………………
……….
Can you describe an instance where your supervisor or □ □ □ □ □ ………………………………….
manager give you too much work load? What did you do? ………………………………………
………………………………………
How do you ensure team members are committed to your ………………………………………
………………………………………
scheduled visits plan to customers?
………………………………………
………………………………………

6- Directing & Motivating ………………………………….

………………………………………
What are some good ways to motivate your team to achieve ……….
target? ………………………………….
………………………………………
……….
How you distribute your team roles?
□ □ □ □ □ ………………………………….
………………………………………
What consideration you have to take during distribute your team ………………………………………
roles? ………………………………………
………………………………………
What do you to reward good performance ( Target Achievers ) ………………………………………
on your team? ………………………………………

7- Monitoring Behavior ………………………………….

………………………………………
What types of monitoring tools and actions do you use to track ……….
and control your team activities (Visits – Expansions – Collection ………………………………….
………………………………………
- Client Reactivation) in the job?
……….
How do you follow up on responsibilities you have delegated to □ □ □ □ □ ………………………………….
………………………………………
your team? ………………………………………
………………………………………
Have you ever had an employee who needed help to ………………………………………
accomplish tasks? How did you reach the conclusion that the ………………………………………
employee needed help? ………………………………………

………………………………….
8- Coaching & Developing ………………………………………
……….
What steps do you take to correct your employees’ performance ………………………………….
………………………………………
or work habit problems? ……….
………………………………….
Have you ever had an employee who had difficulty completing ………………………………………
tasks? What action did you take with that employee? ………………………………………
□ □ □ □ □ ………………………………………
Giving negative feedback about job performance to an employee ………………………………………
is very difficult. What methods of giving negative feedback have ………………………………………
you used which seem successful? ………………………………………
………………………………………
………………………………………
Give some examples of times when you delegated projects to
………………………………………
employees to provide them with opportunities to develop ………………………………………
additional skills. Did they develop them? Why or why not? ………………………………………
………………………………………
9- Communication ……………………………………………
……………………………………………
What steps do you take to insure adequate understanding of ……………………………………………
information by different audiences when you are ……………………………………………
……………………………………………
communicating?
……………………………………………
……………………………………………
All of us have had situations where we had difficulty explaining a □ □ □ □ □ ……………………………………………
subject over the phone. How have you corrected those ……………………………………………
situations when they occurred? ……………………………………………
……………………………………………
What steps do you take to prepare for a Product presentation? ……………………………………………
……………………………………………
What types of reports have you written? ……………………………………………

………………………………….
10- Networking ………………………………………
……….
How can your networking partners (Colleges) help each other? ………………………………….
………………………………………
How can you help other people & people help you? ……….
………………………………….
□ □ □ □ □ ………………………………………
What are the Qualities That Networking Professionals Need to
………………………………………
Be Successful? ………………………………………
………………………………………
Tell me about a time when you had to work with a difficult ………………………………………
person ( Other Departments – Dealers – Clients ). ………………………………………
…

………………………………….
………………………………………
11- Managing Conflicts ……….
………………………………….
Tell me about a time you disagreed with a coworker’s idea on a ………………………………………
project you were both working on together. How did you express ……….
□ □ □ □ □ ………………………………….
your opposition and what happened?
………………………………………
Have you ever had a team member who kept raising objections ………………………………………
………………………………………
on projects? How did you (or would you) manage them? ………………………………………
………………………………………

………………………………….
12- Managing Time & Resources ………………………………………
……….
How do you plan your work when you have multiple conflicting ………………………………….
………………………………………
tasks? ……….
□ □ □ □ □ ………………………………….
How do you manage your resources and tools to achieve your ………………………………………
target? ………………………………………
………………………………………
How do you control & Follow your team tasks? ………………………………………
………………………………………

………………………………….
13- Planning & Setting Objectives ………………………………………
……….
What methods and tools do you use to schedule weekly ………………………………….
activities for yourself and your staff? ………………………………………
……….
How do you distinguish between what is urgent and what is not ………………………………….
□ □ □ □ □ ………………………………………
when setting priorities?
………………………………………
How did you plan last month’s activities for your unit? ………………………………………
………………………………………
Do you manage a budget for your unit? If not, how do you obtain ………………………………………
………………………………………
resources for projects? ………………………………………
 ………………………………….
………………………………………
14- Interpreting
……….
………………………………….
What kind of reports do you use to represent your achievement? ………………………………………
□ □ □ □ □ ……….
How do you collect data about competitors and market? ………………………………….
………………………………………
How to validate and verify collected data? ………………………………………
………………………………………

15- Problem Solving ………………………………….

………………………………………
In the past have you preferred to be closely supervised and ……….
………………………………….
given good direction, or work out the solutions for yourself?
………………………………………
……….
Tell me about a situation where you had to solve a problem or ………………………………….
make a decision which required careful consideration. How did ………………………………………
you go about it? ………………………………………
□ □ □ □ □ ………………………………………
Describe a time when you were faced with a decision that had ………………………………………
many options from which to choose. How did you determine ………………………………………
………………………………………
which one to take? ………………………………………
………………………………………
Give me an example of a time when you needed to quickly make ………………………………………
a decision. ………………………………………
………………………………………
From your opinion what steps required to solve problem? ……………………………………