TOGAF® Certification for People

TOGAF® Enterprise Architecture Part 2

Practice Test – Question Book

Version 1.0
September 2022

This Practice Test is representative of the content covered in the TOGAF Enterprise Architecture
Part 2 Examination. It includes question formats found in the actual examination. It also includes
questions of varying difficulty. A candidate’s performance on this Practice Test does not
guarantee similar performance on the actual examination.

Permission is granted to Accredited TOGAF Training Course Providers for use in

an Accredited TOGAF Training Course subject to the terms and conditions on
page 2.
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TOGAF® Certification for People:

TOGAF® Enterprise Architecture Part 2 Practice Test – Question Book

Document Number: B221a

Published by The Open Group, September 2022.

Permission is granted to Accredited TOGAF Training Providers to distribute a single copy (either
hardcopy or electronic) per student subject to the following: (1) The student is attending an Accredited
TOGAF Training Course and (2) the student has indicated their intent to take one or more examinations
using a voucher provided by the ATTC Provider.

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Contents
1. Instructions ........................................................................................................................................................ 4
2. Examination ....................................................................................................................................................... 5
2.1 Question 1............................................................................................................................................. 5
2.2 Question 2............................................................................................................................................. 7
2.3 Question 3............................................................................................................................................. 8
2.4 Question 4............................................................................................................................................. 9
2.5 Question 5........................................................................................................................................... 10
2.6 Question 6........................................................................................................................................... 11
2.7 Question 7........................................................................................................................................... 12
2.8 Question 8........................................................................................................................................... 14

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permission from The Open Group. Permission is granted to Accredited TOGAF Training Course Providers for use in an
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1. Instructions

This Practice Test is an open book test. The permitted reference material is the TOGAF® Enterprise
Architecture Practitioner Body of Knowledge1 drawn from the TOGAF Standard, 10th Edition.2 If you are
attending an accredited training course your training course provider should be able to provide a copy. If
you are self-studying, you can refer to the online edition of the standard.3

You should spend no more than 90 minutes on this test.

Open Book Examinations

This Practice Test is representative of the content covered in the TOGAF Enterprise Architecture
Part 2 Examination and is designed as an open book test. You should refer to the applicable Body
of Knowledge while taking this test.
Please note when taking the examination that a PDF version of the Body of Knowledge is
provided built into the test and available on the REFERENCE button.

1 Refer to The Open Group Certification for People: TOGAF® Conformance Requirements (Multi-Level), Version 4.0, available
at: www.opengroup.org/library/x2202.
2 Refer to the TOGAF® Standard, 10th Edition, available at: www.opengroup.org/library/c220.
3 Refer to https://pubs.opengroup.org/togaf-standard.

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2. Examination

This section consists of eight gradient scored, multiple-choice, single response questions. In order to
answer each question, you will need to read the related scenario fully. On the basis of the information
provided in the scenario, and the guidance in the TOGAF Standard, which one of the four possible
answers is the best answer?

There is a maximum of five (5) points per question.

The CORRECT answer scores five (5) points.

The SECOND BEST answer scores three (3) points.

The THIRD BEST answer scores one (1) point.

The DISTRACTER (the incorrect answer) scores zero (0) points.

In order to pass this section, you must achieve a total of 24 points4 or more out of a maximum of 40
points (60%).

Practice Tip
An alternative technique when using these questions for practice purposes is to place the four
answers in order of correctness from best answer to worst answer.

2.1 Question 1

Scenario 1

Your role is that of a Senior Architect in a multi-national consumer goods company. The company
operates production facilities in over 20 countries and sells its products globally. It has three divisions that
operate independently. An Executive Vice-President heads each of the divisions. Traditionally, each
division has acted independently with few shared customers or suppliers. They were expected to share
financial and human resource information from the corporate headquarters.
A consultancy firm has proposed a realignment that will enhance sharing of product information across
the divisions. The implementation of this strategic realignment will require the development of integrated
customer information systems and product information systems.
The company has a mature Enterprise Architecture practice and uses the TOGAF Standard as the basis
for its method and deliverables. The Enterprise Architecture program is sponsored by the CIO.

4Note that at the time of publication this pass mark is the same as the live TOGAF Enterprise Architecture Part 2 Examination;
however, it is recommended to consult The Open Group certification website for the latest information on examination pass
marks.

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permission from The Open Group. Permission is granted to Accredited TOGAF Training Course Providers for use in an
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A Statement of Architecture Work has been approved, and the Enterprise Architecture team has obtained
the agreement of key stakeholders to develop a Target Architecture to prove whether the proposal will
yield the benefits claimed. A set of domain architectures has been approved, with a set of gaps identified.
At the most recent meeting of corporate Executive Management which includes all the divisions, a
concern was raised about the risk and security related to this change across the divisions where customer
and product information will now be shared.

Question

Refer to the Scenario.

You have been asked to recommend an approach to address the concerns raised. Based on the TOGAF
Standard, which of the following is the best answer?
A. You recommend that sufficient security training and awareness is provided to the implementation
team to ensure correct deployment, configuration, and operations of the new systems. Risk
mitigation activities should be conducted in the Technology Architecture phase to determine the
implementation organization’s risk appetite; that is, their attitude towards risk. Based on that, if
the organization is not willing to accept the level of risk, then you recommend they put in place a
set of parallel systems to mitigate the risks.
B. You recommend defining the Architecture Roadmap and evaluating the security and risk impacts
for the gaps being addressed. You will determine the value, effort, and risk associated with each
change and work package. You will ensure that the stakeholders’ security and risk concerns are
addressed. You will ensure that the work packages deliver value that includes measures related
to security and risk. You would develop a Risk Mitigation Plan to address risks that might appear
because of the new architecture.
C. You recommend iterating through the Architecture Development Method (ADM) to the
Architecture Vision phase, and classifying the risks in terms of time, cost, and scope. This will
enable you to ensure that risks with particular types of impact are managed by the right
individuals. You would then ensure that the Architecture Contracts issued in the Implementation
Governance phase address those initial risks and include adequate risk monitoring actions to
confirm they have been addressed.
D. You recommend that the migration activity be secured and include both a risk assessment and a
Risk Mitigation Plan. This would include a risk classification scheme and completion of
worksheets for risk assessment. This will enable you to assess the risks associated with the
proposed business transformation. The migration planning should include a security impact
analysis. You then ensure that the initial level of risk is well understood before issuing the
Architecture Contracts.

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permission from The Open Group. Permission is granted to Accredited TOGAF Training Course Providers for use in an
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2.2 Question 2

Scenario 2

Your role is that of a Consultant to the Chief Architect of a division of a multi-national aerospace
corporation. The division has a focus on zero-emission aviation and specializes in electric battery-
powered aircraft with several designs that can cover up to 300 miles. The corporation has received
approval to acquire a competitor that will enable it to improve the efficiency of its zero-emission aircraft,
especially in the area of energy density of power storage which will increase the operational range.
The corporation has a mature Enterprise Architecture practice that supports the many divisions within the
corporation. It uses the TOGAF Standard as the method and guiding framework across the corporation.
Each division has its own Enterprise Architecture team that operates independently, adopting practices,
principles, and methods from the corporation.
In order to integrate the new acquisition, an Enterprise Architecture project has been initiated within the
division. As the project moves into Phase A, the project scope has been agreed. This includes
streamlining and removal of duplication across the expanded division. The Chief Architect has
emphasized the need to ensure that the architecture and the resulting changes are embraced across the
whole division including the new acquisition. She noted that past acquisitions have failed to engage the
key players, and this needs to be fully addressed.

Question

Refer to the Scenario.

You have been asked to recommend an approach that would enable the development of an architecture
that addresses the concern of the Chief Architect. Based on the TOGAF Standard, which of the following
is the best answer?
A. You would focus on communications with the stakeholders at the new acquisition as effective
communication of targeted information to the right stakeholders at the right time is a critical
success factor for such a merger. You would develop a Communications Plan, which would allow
you to plan and manage the process. It would ensure that stakeholders are aware of the key
features of the architecture and have the opportunity to comment.
B. You would conduct a series of business scenarios with the stakeholders impacted by the
acquisition, and determine which stakeholders are likely to block the initiative and which are likely
to support it. This would let you identify and understand business needs and derive the business
requirements that the architecture development has to address. You would identify the most
relevant architecture viewpoints and validate with the stakeholders.
C. You would conduct a pilot project as part of Phase A to demonstrate to the stakeholders the
technical feasibility of the approaches that are available from your preferred suppliers. You would
map the possible solutions to a viewpoint library. Once the stakeholders confirm the approach
meets their requirements, you would then complete a Statement of Work and issue an
Architecture Contract to your suppliers.
D. You would identify key stakeholders across both the current division and the new acquisition. You
would classify their positions and influence, recording the results in a stakeholder map. You
would then focus on key stakeholders ensuring that you identify the most relevant architecture
viewpoints for each stakeholder and validate that their concerns are being addressed. You would
communicate with stakeholders early and frequently, ensuring that they fully understand the
architecture process.

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2.3 Question 3

Scenario 3

You are an Architect working with the Enterprise Architecture team for a government digital service
agency. The agency is responsible for building online digital platforms, products, and services that help
create a simple, joined-up, and personalized experience of government for its end users. Programs are
funded in an annual budget cycle, and legislation aimed at controlling IT costs requires the use of a
shared government Platform-as-a-Service (PaaS) and common systems.
The Enterprise Architecture team uses the TOGAF Standard as the basis for its practice and reports
directly to the Executive Director of the agency.
The Enterprise Architecture team is engaged in a major initiative to develop an electronic voting (e-voting)
system for use in future local and national elections. This will supplement the current ways of voting, in
person, by postal vote, or by proxy. This will include voting via the Internet.
Establishing the digital identity for voters is a key challenge. The Enterprise Architecture team leader has
come from a meeting where she was shown that an individual can currently have multiple incompatible
identities within different government agencies. Concerns around fraud, security risks, and breaches of
privacy were mentioned in the meeting, as well as worries that certain groups of society would be
excluded by requiring this use of technology. It was noted at the meeting that four agencies had been
attempting to unify identity for some years but had not made significant progress.
The Information Architect within the Enterprise Architecture team has identified two options for managing
identity. At first sight the options appear to be competing options. The first is to introduce a new digital
identity optimized for e-voting; the second to develop a federated model for identity that can also support
the existing identities across multiple agencies.

Question

Refer to the Scenario.

You have been asked by the Enterprise Architecture team leader how you would select the best option for
the e-voting initiative. Based on the TOGAF Standard, which of the following is the best answer?
A. You would start by identifying the key stakeholders and their concerns. You assess the impact of
the two options in each architecture domain. In addition to working with other domain architects,
you will collaborate with subject matter experts in the e-voting initiative and the four agencies.
You will assess the set of implications in terms of possibility of the program meeting its objectives,
and a set of risk and security concerns in the Business, Application, and Information Systems
Architectures. You will facilitate your stakeholders selecting their preferred option by trading off
different concerns, required changes, costs, and benefits.
B. You would start by identifying the stakeholders and key subject matter experts who are deeply
involved in information management. You know that you will need to find stakeholder agents for
many stakeholders since many under-value and under-engage in information-based issues. You
will assess the impact of the options in terms of the e-voting initiative and the existing systems at
the four agencies. You will collaborate with subject matter experts in the e-voting initiative and the
four impacted agencies. You will assess the security concerns for a federated or new identity.
You will then select the best option and propose it as the way forward.
C. You would start by identifying the e-voting initiative’s stakeholders and leads from the four
agencies. You would work with key subject matter experts who are involved in information and
implementation of digital services to assess the two options. In conjunction with these subject
matter experts, you would use the architecture trade-off method to define alternatives based on
the two options. You would then draw up the list of advantages and disadvantages of each. You
would then select the best option and integrate it into the Implementation and Migration Plan. You
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 would then explain the best option to the stakeholders and agency leads, and oversee the
implementation.
D. You would start by identifying the new digital service’s stakeholders and their concerns. The
TOGAF Series Guide: A Practitioners’ Approach to Developing Enterprise Architecture Following
the TOGAF ADM provides a starting point for stakeholder classes and concerns. You assess the
impact of two options in terms of the e-voting initiative and the existing IT systems at the four
agencies. You will collaborate with subject matter experts in the e-voting initiative and the four
impacted agencies. You will assess a set of security concerns in the Business, Application, and
Information Systems Architectures. You will work with the stakeholders to trade off different
concerns, required changes, costs, and benefits, so they can select their preferred option.

2.4 Question 4

Scenario 4

Your role is that of an Enterprise Architect recently recruited to work for a major bank. The bank has been
in business for over 120 years, growing through a series of acquisitions with other financial institutions.
This growth has resulted in duplicate systems, inconsistent data, and the reliance on in-house developed
integrations.
The bank has an established Enterprise Architecture team, which has adopted the TOGAF Standard as
the basis for its Enterprise Architecture practice. The CIO is the sponsor of the Enterprise Architecture
program. The bank has a large IT service department and routinely has over 100 infrastructure and
service projects in progress.
The Chair of the Governing Board noted at its most recent meeting that a significant number of customers
are switching to the so-called “challenger banks” who are able to charge low fees, provide faster services,
and deliver a better user experience through an always-available digital-first approach.
The CIO has initiated a transformation project to rethink how the bank should serve its customers. The
goal is to provide a set of next-generation financial services. As part of that she has decided that the
bank’s core infrastructure and services need to be rationalized to support the transformation project. The
CIO has stated that the core infrastructure and services must accommodate the constantly occurring
changes to the technology and business landscapes.
You have been assigned to the core infrastructure and services project. An Architecture Vision has been
approved, giving permission to proceed to develop a Target Architecture. A set of domain architectures
together with a set of gaps to be addressed has been approved by the stakeholders. The Enterprise
Architecture team has identified the work necessary to realize the changes.

Question

Refer to the Scenario.

You have been asked to recommend the best approach to move forward. Based on the TOGAF
Standard, which of the following is the best answer?
A. You recommend that the Enterprise Architecture team review the existing projects and their
deliverables to address the gap analysis results for the architecture domains. Each of the domain
architects will then come up with specific projects to address their gaps and consider whether
existing projects need to have their scope revised. The sum of the work required in each of the
domains will then be consolidated into the Implementation and Migration Plan. The timeline for
progression of deliverables will be documented in the Architecture Roadmap.
B. You recommend that the domain architectures are implemented, and all projects in progress have
their scopes revised to align with the new architectures. You will then take the requirements from

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 Phases B through D that are not addressed by existing projects and create new IT projects for
each of the requirements. You will ensure that all projects expose their data and functionality
through defined service interfaces, and that all communication uses only these interfaces. You
will then publish this as the Implementation and Migration Plan.
C. You recommend identifying dependencies between the proposed set of changes and organizing
the sets of changes into work packages addressing the gaps. You would then assess the value,
effort, and risk associated with each change and work package, considering stakeholder priorities
and preferences. You would then identify a series of Transition Architectures, ensuring that
measurable business value can be delivered incrementally. You would document the work
packages and Transition Architectures in the Architecture Roadmap.
D. You recommend that the stakeholders provide input on what has to be done to implement the
domain architectures. This will ensure that all stakeholders’ priorities and preferences are
considered in the Enterprise Architecture planning. This will then result in a detailed list of work
activities that will be rolled into an IT portfolio plan that will lead to a series of projects. This will
form a comprehensive Target Architecture that will include the detailed technology choices for the
organization for the next five years.

2.5 Question 5

Scenario 5

Your role is that of the Lead Architect for a telecommunications company that recently formed through the
merger of three telecommunication companies. The business operating model has been unified, and an
Enterprise Architecture project is running as part of the management of the integration of the three
organizations.
The company uses the TOGAF Standard, most notably the Architecture Development Method (ADM).
The recently appointed CIO is the sponsor of the Enterprise Architecture program.
An outline Implementation and Migration Plan has been approved and planning exercises are underway
to create a detailed migration plan. Conversations with the stakeholders have focused on value, effort,
and risk. Budgetary spend is also a consideration.
It is recognized that others outside the Enterprise Architecture team will have the responsibility to fund,
build, support, and use what is put in place based on the Enterprise Architecture. For the company,
getting this right is critical especially as the competition in the marketplace has been fierce and the lines
of business have been resistant to implementing any new business model.
The CIO who is concerned about risk reduction and also wants to show timely progress, has mandated
an incremental approach to roll out the integration program, and wants to see key value delivered with
each increment.

Question

Refer to the Scenario.

You have been asked to describe how the detailed Implementation and Migration Plan be created. Based
on the TOGAF Standard, which of the following is the best answer?
A. You would manage the migration planning activity, working together with the domain architects to
finalize the Implementation and Migration Plan. You would submit the plan to the Architecture
Board for approval. The plan will include a prioritized list of projects, their approximate cost, and
the estimated effort and schedule. Feedback from the Board would be incorporated into the plan.
The Implementation and Migration Plan would include a sequenced timeline that could be used
as the Architecture Roadmap.

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 B. The Business Planning, Portfolio Management, and Operations Management groups should all
be involved with the Enterprise Architecture team in the migration planning activity. Detailed
resource estimates should be created for the work to be completed and the business value
identified for all deliverables. A series of Transition Architectures should be planned that consider
the stakeholder priorities. When this is completed, the Implementation and Migration Plan can be
finalized. Once the deliverables have been completed, the architecture development cycle should
be completed.
C. Migration planning should be conducted by the Project Managers using the Implementation and
Migration Strategy from Phase E to create project plans focusing on scope, budget, and time.
Project Management best practices can then be used to undertake more detailed analysis and
define the business value on a project-by-project basis. Project Managers will select the projects
with the highest business value and request funding from the Architecture Board. The approved
project plans and roadmaps will serve as the detailed Implementation and Migration Plan.
D. Migration planning should be conducted by the Enterprise Architecture team, in particular the
domain (Business, Data, Application, Technology, and Security) architects who will define a
series of Transition Architectures to deliver value incrementally. The Enterprise Architecture team
will then create a prioritized list of activities to realize the Transition Architectures, documenting
them in the Implementation and Migration Plan, with a detailed schedule in the Architecture
Roadmap. These deliverables would be circulated to the lines of business and the members of
the Executive Board so that they would be ready to fund the proposed work.

2.6 Question 6

Scenario 6

Your role is that of the Lead Architect for an international container shipping company. The company
offers regular services to over 300 ports.
The company uses an in-house developed system to manage the complex freight logistics. A weakness
of the current system is that it does not provide the functionality to support the latest marketing activities.
The limitations have been causing unacceptable delays and missed opportunities to meet market targets.
It has been proposed to replace this part of the in-house system with an industry leading Commercial Off-
the-Shelf (COTS) Market Analytics solution from a well-known vendor.
The company has a mature Enterprise Architecture capability and has adapted the TOGAF Standard as
the basis for its Enterprise Architecture practice. The CIO is the sponsor of the Enterprise Architecture
practice.
The Enterprise Architecture team has initiated a project to determine whether the change would achieve
the stated objective and what would be needed to make the change. It has defined the business vision
and requirements for a system that would address the limitations. This includes a detailed business
process analysis. One of the architectures proposed can support the existing applications and
technologies currently in place across the company, thereby limiting the need for reimplementation. It
would require a non-standard platform to support the business application and also require a different
web server solution to the current supported web server solutions. The Architecture Board has held a
review, and it was noted that some of these project requirements were not consistent with the company’s
current infrastructure standards. It was also noted that although the initial costs of this approach appear
low, there are integration issues to consider, as well as the long-term support and maintenance
implications.
After discussions with the key stakeholders, the CIO feels that he must support the request to deploy the
Market Analytics package, and that it should be implemented as soon as possible. He has approved the
set of projects identified in the Architecture Roadmap to implement the COTS solution. A project manager
has been appointed to oversee the implementation. The CIO has stressed that the key performance

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metrics for system performance and security need to be maintained or exceeded, and that the project
remains within budget.

Question

Refer to the Scenario.

You have been asked to recommend a plan to implement the direction from the CIO. Based on the
TOGAF Standard, which of the following is the best answer?
A. Based on the review held by the Architecture Board, you recommend the vendor modify the web
server components in the product so they can meet the current infrastructure standards. You
recommend development of a prototype to emulate the COTS product to investigate the change
options for other in-house applications and systems. You would then obtain the approval of the
internal development leads for supporting the implementation and integration efforts for the actual
COTS product, develop an Architecture Contract, and provide the project plan to the project
manager, emphasizing adherence to schedule. After the completion of the implementation, you
schedule frequent operational reviews to monitor performance of the solution.
B. You review the output from the Architecture Board and recommend the co-existence of a second
web server standard, noting the need for in-house training and skills to support this addition. You
add this standard to the set of organizational standards in use in the company, which are
documented in the company’s Standards Library. You direct the project architects to construct an
Architecture Contract with the implementation team. You emphasize the importance of using
appropriate architecture compliance reviews during the implementation, in addition to the test
plans required for performance, and monitor the testing results. You establish Service-Level
Agreements (SLAs) and delivery dates. After implementation, you identify re-usable objects and
procedures.
C. Based on the recommendations of the Architecture Board, you would eliminate the non-standard
web server from the possible solution. You create a revised plan and Architecture Contract for the
development of a replacement application and server environment using standard re-usable
components and internal development resources. You would inform the CIO that in the long term
the development of this standardized version is the lower-cost option. You ensure that the budget
implications to these recommendations are presented to the finance committee. You hold
frequent project management meetings to monitor compliance to standards and the revised
schedule.
D. You would prepare a detailed risk assessment and inform the implementation team of the
required deliverables and the dates for deploying the COTS-based solution. You prepare a
detailed impact analysis of the use of the “non-standard” web server platform. You construct an
Architecture Contract and obtain approval from the CIO prior to commencing the implementation.
You schedule a test of the solution just prior to deployment to confirm it meets the user
performance requirements. You deliver the required project artifacts to the Architecture
Repository and archive them when implementation is completed.

2.7 Question 7

Scenario 7

Your role is that of an Architect within an Enterprise Architecture team at a supermarket chain. The chain
has over 300 stores, and predominantly sells groceries. After several years of continued profitable
operations, the Board of Directors has approved a plan to expand its online offerings. Initially, online sales
were outsourced through an online food retailer, but the decision has now been made to take this in-
house and to establish its own “.com” business.

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To realize this change, an Enterprise Architecture project has been put in place to plan and oversee the
implementation. The Board of Directors has set an ambitious timeline of 18 months to complete the first
phase. The program needs to consider how to take the current organization, physical plant, and
information systems and transform them to additionally support online operations.
The TOGAF Standard is used as the methodology and framework for all Enterprise Architecture projects
within the chain. The CIO is the sponsor.
Sufficient architecture development has been completed within all domains for the key stakeholders to
understand and agree at a high level about the work that must be undertaken to make the changes.
There is an existing Baseline Description of the current Business Architecture comprising a number of
business models, including a business capability map and a set of value stream descriptions.
A major concern that must be addressed is how to migrate from a “best-of-breed” logistics system that
was built for the physical stores, to adapt to online orders and fulfillment. The CIO recognizes this and has
decided that the initial phase of change will be limited to 24 stores. The CIO also has an option to
purchase a packaged solution from an industry leader in online sales and fulfillment. One disadvantage of
the packaged solution is that it does not align well to the current systems.

Question

Refer to the Scenario.

The Enterprise Architecture team leader asks you to explain how you would identify the required changes
in the Business Architecture. Based on the TOGAF Standard, which of the following is the best answer?
A. You would review the current architecture descriptions and update them if necessary to reflect the
current state of the enterprise. You would then draw up architecture descriptions to reflect the
Target Architecture. This would include defining new value streams for the online business, and a
capability map for those, mapping value stream stages to capabilities, then performing a gap
analysis for the capabilities to show what needs to change.
B. You would determine where the business – for example, current organizational design, business
processes, etc. – does not support the proposed change. This would enable you to identify what
needs to change, and the work necessary to realize the change. You would describe the options
for change to the stakeholders and the associated costs of change, allowing the stakeholders to
make informed decisions. You would identify where trade-off decisions are needed, and work with
the stakeholders to resolve them.
C. You would model the current state of the business using business modeling techniques. This
includes business capabilities, value streams, organization mapping, and information mapping.
You will focus on improvements to the business capabilities and value streams as there are
existing baseline descriptions. This will enable to you to document where the business needs to
make changes to implement the changes necessary for the new Target Architecture.
D. You would request detailed documentation for the packaged solution. You would define the
changes necessary to enable an alignment of the package solution with the existing systems.
You would sequence those changes into an Architecture Roadmap, ensuring continuous value is
delivered. You would request references from other users of the package to verify that the vendor
will be able to meet the organization’s target date for delivery and other Service-Level
Agreements (SLAs).

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permission from The Open Group. Permission is granted to Accredited TOGAF Training Course Providers for use in an
Accredited TOGAF Training Course subject to the terms and conditions on page 2. 13
2.8 Question 8

Scenario 8

Your role is a Senior Architect working with the Enterprise Architecture team at a consumer goods firm.
Historically, the firm has only developed physical goods but has recently commenced on a Digital
Transformation that enables it to offer digital products.
Your area of responsibility is the corporate Customer Relationship Management (CRM) Roadmap, where
you are working on a project which has the scope of extending it to include digital products. Previously a
review had identified the core motivations for the key stakeholder communities as digital product time-to-
market, customer experience, and driving down sustained cost.
A review of the Business Architecture has been completed with the key stakeholders. This review
identified where the current value streams and information flows had created a poor customer experience.
Changes to the information flows are needed to improve customer experience, and this will require
changes in activity inside the value streams.
The Enterprise Architecture team leader has noted that although all the stakeholders agree customer
experience can be improved, the value streams consume substantial IT resources which drives up the
costs.

Question

Refer to the Scenario.

The Enterprise Architecture team leader asks what you need to know to address the motivation to drive
down sustained costs. Based on the TOGAF Standard, which of the following is the best answer?
A. You would identify where the Application Architecture, specifically the information system service
and logical application component, fails to support product time-to-market, customer experience,
and leads to driving costs up. You would determine the changes to the information flows that will
enable faster time-to-market, improve customer experience, and drive down sustained cost.
Finally, you would identify stakeholder priorities for the enhanced business capability, improved
value stream, and improved information flow.
B. You would produce application and data models of the current state of the system. You would
then develop a Target Architecture model showing how you will enable faster time-to-market and
drive down sustained cost. You would then create views that describe the changes to the system
in the context of time-to-market and sustained cost. Finally, you would identify the gaps between
the current and target to create roadmap components of the things that must be changed.
C. You would determine where the Application Architecture and Data Architecture of the systems
create the information flow problem. You would identify the changes needed to the system to fix
the information flow. You would look for incremental changes that deliver an improvement to
customer experience. You would identify what the one-time work and impact would be to reduce
the sustainment cost. Finally, you will check with the stakeholders if they think the improvements
in customer experience are worth the one-time and final ongoing cost.
D. You would determine where the Application Architecture and Data Architecture fail to support
product time-to-market, customer experience, and lead to driving costs up. You would focus on
the logical application components and logical data components. You would identify what
changes to those components will enable faster time-to-market, improve customer experience,
and drive down sustained cost. You would determine what work is required to improve the system
in terms of time-to-market, customer experience, and cost. Finally, you would obtain the priorities
that the stakeholders place on the application development, data structures, and interfaces that
improve time-to-market, customer experience, and cost.

Copyright © 2022 The Open Group, All rights reserved. This document is not to be reproduced or re-sold without express
permission from The Open Group. Permission is granted to Accredited TOGAF Training Course Providers for use in an
Accredited TOGAF Training Course subject to the terms and conditions on page 2. 14