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BD Unit 3

BDA 3

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9 views7 pages

BD Unit 3

BDA 3

Uploaded by

Rucha Gavas
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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BD Chapter 3

Important Question Answers


Q1. Explain Virtualization and its types (6 types ,adv and disadv)
Ans:
Q2. Difference between virtualization and hypervisor
Ans:
Q3. Explain Hypervisor and its types (2 types, adv and disadv)
Ans:
Q4. Explain SLA in Detail.
Ans:
Definition: A Service Level Agreement (SLA) is a formal commitment between a service
provider and a client, outlining specific aspects of the service such as quality,
availability, and responsibilities. It specifies the metrics for measuring the service level,
procedures for reporting issues, and penalties for failing to meet expectations.
Types of SLAs:
1. Customer-Based SLA:
o Designed for individual customers, covering all services required under one
agreement.
o Example: A telecom company providing voice, messaging, and internet
services under a single contract.
2. Service-Based SLA:
o Applies one type of service to all customers.
o Example: An IT helpdesk service agreement for all end-users.
3. Multi-Level SLA:
o Customized to the needs of a specific client and subdivided into:
▪ Corporate Level: General issues applicable across all customers.
▪ Customer Level: Covers specific issues for a customer group.
▪ Service Level: Details service-related aspects for a customer group.

Advantages of SLAs:
• Improved Communication: Establishes clear expectations between parties.
• Increased Accountability: Holds providers responsible for meeting agreed-upon
service standards.
• Alignment with Business Goals: Ensures services align with client objectives.
• Reduced Downtime: Sets protocols for managing and resolving issues.
• Cost Management: Helps track service performance and manage expenses
effectively.

Disadvantages of SLAs:
• Complexity: Can be difficult to create and enforce.
• Rigidity: May not adapt well to changing business needs.
• Limited-Service Options: Might restrict available services to those outlined in
the agreement.
• Misaligned Incentives: Providers may focus on meeting minimum requirements
rather than delivering optimal service.
• Limited Liability: Often limits the service provider’s liability in case of failure.
Q5. Explain SLA Life Cycle in Detail.
Ans:

Fig: SLA Life Cycle


1. Discover Service Provider: Identify and evaluate potential service providers who
can deliver the required service. This stage involves researching providers'
capabilities, reliability, and compatibility with the client's requirements.
2. Define SLA: Draft the Service Level Agreement, clearly outlining the scope of
services, performance metrics, and expectations. This step ensures both parties
have a shared understanding of what will be delivered and how it will be measured.
3. Establish Agreement: Finalize the agreement by having both the service provider
and client formally accept the SLA. This step solidifies the commitments and
confirms that both parties agree on the outlined terms and responsibilities.
4. Monitor SLA Violation: Continuously track the service performance to ensure
compliance with the SLA. This step involves using monitoring tools and techniques
to check if the service provider is meeting the defined performance metrics.
5. Terminate SLA:If consistent violations or failures occur, the SLA may be terminated.
This step involves ending the contract and looking for alternative solutions or
providers if necessary.
6. Enforce Penalties for SLA Violation:Implement the pre-agreed penalties if the
service provider fails to meet the SLA terms. This ensures accountability and
compensates the client for non-compliance or service disruptions.
Summarized
1. Discover Service Provider: Identify providers who can meet service needs.
2. Define SLA: Draft the SLA outlining services, metrics, and expectations.
3. Establish Agreement: Finalize the SLA with mutual consent from both parties.
4. Monitor SLA Violation: Track performance to ensure SLA compliance.
5. Terminate SLA: End the SLA if the provider fails to meet agreed terms.
6. Enforce Penalties: Apply penalties for non-compliance or SLA breaches.

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