Prerna Joshi

(+91) 9836846251

[email protected]

Summary

Influential professional with 13 years of experience of placing applicants in ideal vacancies in India
& abroad. Qualified at understanding customer and employee requests and meeting needs. Further
success by strengthening staff training, streamlining internal systems and facilitating sales
techniques. Passionate about delivering educational experiences by utilizing effective
communication and successful at increasing monthly revenue using insightful marketing strategies
and aggressive product development. Skilled at CRM reporting ,financial administration and in
developing and implementing practical initiatives to meet HR needs and promote performance
improvements.
Dedicated and focused Project Management Specialist , completing multiple tasks simultaneously
and following through to achieve project goals. Flexible, detail-oriented and adaptive service leader
with business knowledge and management experience to positively impact team operations.
Dedicated Sales Consultant with established lead generation skills and acquired proficiency in
effective negotiations , upselling techniques and methods used to close winning deals. .
Versed in Edtech & BPO industry best practices and business operations and always looking for
opportunities for improvement.

Orion Sashi Pvt Ltd

Director
Kolkata
Jan 2021- Jan 2024

 Performed objective and rigorous research to assess and manage business risk.
 Executed TITP & SSW (Indo -Japan Project)
 Oversaw admission department support, participated in visit programs, yield events
 Accomplished Admissions goals according to target
 Enforced adherence to established operational processes for delivering exceptional
projects.
 Worked with internal and external stakeholders to identify and secure potential clients.
 Provided technical expertise and guidance on products and applications to meet
customers' requirements and needs.
 Managed client relationships to boost retention and maximized revenue.
 Developed and supervised staff by providing orientation, training, support and direction.
 Managed daily operations by overseeing financials, Key Performance Indicators (KPIs) and
employee performance.
 Recruited top-performing staff to drive organizational growth.
 Designed marketing strategy to effectively identify and convert leads.
 Negotiated with suppliers to reduce costs and generated high returns.
 Determined performance goals, providing crucial feedback on methods to reach
milestones.
 Leveraged network to secure new clients and partnership opportunities
 Planned training programme to expand team skills and drive performance.
 Mentored and developed new and existing employees to achieve corporate goals and
objectives.
 Transformed business growth by offering innovative commercial business models and
culture.
 Collaborated with board to set strategic direction and implement long-term business plans.
 Encouraged implementation and usage of new systems and processes into organisation to
drive business efficiency.
 Implemented processes and structures to make business effectively operational without
compromising quality.
 Led team by example by demonstrating time management skills, computer literacy to align
objectives with overall organizational strategy.
 Attended networking events to promote greater awareness of program
 Identified and followed up on key business development opportunities to grow and expand
revenues.
 Experienced with google drive, LMS , ERP, SAAS, CRM software and systems
Orion Edutech Pvt Ltd
General Manager
Aug 2015- Dec 2020
 Generated daily operational and sales reports for corrective action or continuous
improvement.
 Directed safety operations and maintained clean work environment in adherence to HSE
requirements.
 Boosted profit opportunities, analysing cost, contract performance and risk for corrective
action.
 Delivered and implemented staff engagement, gender diversity and cultural programmes.
 Hired, coached and trained staff, monitored performance and offered mentoring to junior
team members.
 Drove sales by managing several multi-units within facility.
 Collaborated with support personnel to solve diverse issues impacting different areas of
operations.
 Maximised revenue by identifying key long-term growth initiatives.
 Achieved productivity improvements while enhancing quality control operations to reduce
overhead.
 Drove sales by effectively managing several multi-units within facility.
 Established customer-centric focus to build customer loyalty and retention.
 Greeted customers and responded to customer enquiries.
 Drove sales and maintained cost controls.
 Promoted business profitability by tracking performance indicators and driving corrective
action.
 Grew business by creatively driving sales and maintaining cost controls.
 Served as mentor to junior team members.
 Developed systems and procedures to optimise efficiency and quality.
 Promoted revenue by analysing profitability and key metrics.
 Managed team of 30 professionals.
 Sourced and developed sales leads to increase client base.
 Built and maintained loyal, long-term customer relationships through effective account
management and rapport building.
 Facilitated team of immigration and visa services, and Directed 'Study, Work, and Live in
Canada' project
 Crafted Japan recruitment & staffing, and accomplished large-scale recruitment drives for
IT and non-IT positions
 Participated and supervised development of international franchise business in Africa, Asia
and Canada, leveraged digital marketing platforms to bolster our brand
 Orchestrated candidate overseas recruitment through strategic corporate alliances and
industry collaborations
 Mindweb InfoSolutions Pvt Ltd
 HR Executive and Generalist
 Jan 2011- Jul 2015
 Developing creative recruitment solutions if the organization is experiencing difficulties in
attracting the appropriate level and quality of staff
 Screening application forms and shortlisting applicants, onboarding, orientation
 Devising, running, and evaluating selection processes including interviews, psychometric
tests, personality questionnaires, and various group activities
 Training staff in interviewing techniques and on the role of the assessor at a selection
centre, maintaining employee records
 Ensuring legal compliance throughout HR management and application of labour laws
 Produced high-volume orders to effectively meet customer demand.
 Resolved customer queries and problems using effective communication and providing
step-by-step solutions.
 Managed bookings to optimise team availability.
 Operated equipment to exceed production targets.
 Oversaw daily operations of 100 customer accounts with combined annual budget
 Optimised team training and staff development.
 Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
 Built and maintained courteous and effective working relationships.
 Customised customer experiences to build brand loyalty.
 Trained and mentored employees to maximise team performance.
 Picked up additional tasks to aid team success.
 Prepared timely and accurate financial reporting and analysis.
 Met schedule using excellent planning and coordination skills.
  Organised files to support efficiency and traceability.
 Guided teams in product merchandising and inventory management.
 Collaborated with staff to formulate budgets and improve department revenue.
 Produced content for websites and social media channels to enhance brand visibility.
 Maintained clean, safe working environments to eliminate accident risks.
 Handled customer concerns and escalated major issues to supervisor.
 Directed Compensation, HR department budget, performance appraisals
 Researched conventions in human resources policy, regulatory compliance

SKILLS

 Ms Word
 Ms Excel
 Crm
 Erp
 Project lead
 Time management
 Planning skills
 Management skills
 Leadership skills
 Strategic thinking
 Critical & Adaptive thinking
 Business strategy
 Market research
 Cross cultural Communication
 Excellent Business Communication
 Persuasion Skills
 Networking
 Extensive Travelling
 Customer Service
 Contract management
 Business administration
 Employee management
 Business planning
 Rules and regulations
 Project budgeting
 Financial management
 Logistics management
 Contract negotiation
 Staff development
 Operations management
 Policy enforcement
 Adobe Creative Suite
 Business analysis
 Data collection and analysis
 Strategies and goals
 Budget control
 Business development
 Recruiting and hiring

Accomplishments

· Aptech Certification in 2012

· Pranik Healing – Completed advance Course in 2019
· 50+ candidates placed in Japan, Middle East, Africa under TITP, DDUGKY, ZANZIBAR project
· 200 + Admissions within India in 1 financial year under TITP & SSW project
· 100+ Universities tie up within India & Abroad in 1 financial year under Study in India & Study
Abroad project
· 50+ Employers/ Corporates / Educational Institutes on board under TITP & SSW project
· 3 successful business development and collective revenue generation from Africa

EDUCATION
S.N. DEGRE SPECILIZATION % YEAR OF MODE UNIVERSITY/
E PASSIN INSTITUTE
G
1 MBA INTERNATIONAL PURSUING 2026 ONLINE MANIPAL
BUSINESS UNIVERSITY JAIPUR
2 B.COM COMMERCE 50 2012 REGULAR UNIVERSITY OF
CALCUTTA
3 HSC COMMERCE 82 2009 REGULAR SALT LAKE SCHOOL
4 SSC COMMERCE 89 2007 REGULAR WGS