FAQs
FAQs
Asked Questions
OPERATING HOURS:
RESERVATION POLICIES:
It must be at least 7-5 days prior to arrival date. No rush booking, same
day and next day booking. All room reservations are subject to availability
and confirmation; therefore, advance booking is required.
WALK-IN:
HEALTH RESTRICTIONS:
ALLOWED:
Spa Treatments and Room Guests:
NOT ALLOWED:
Spa treatments to pregnant women even if fully vaccinated.
Guests who previously had a contact with positive cases or who tested
positive to Covid-19 will be asked to present valid documents such as
health certificate indicating their negative status.
Frequently
Asked Questions
MODE OF PAYMENT:
We require full payment for all services. You can settle your payment via:
Online fund transfer (BDO/BPI)
Bank deposit (BDO/BPI)
Major credit cards
PROOF OF PAYMENT:
CONFIRMATION OF BOOKING/RESERVATION:
INCIDENTAL DEPOSIT:
An incidental deposit of Php 2,000 per room per night of stay shall be
requested upon check-in. The deposit shall be refunded before check-out
in case amount will not be consumed within the guest’s stay.
GIFT CERTIFICATES:
PET POLICY:
Only one dog or cat weighing thirty pounds or less can be accommodated
in each guest room upon payment of a non refundable pet fee of Php
1,500.00 per night. The fee shall not be imposed on assistance to dogs.
Luljetta's reserves the right to deny entry to a pet or remove pet from
property if it determines in its sole discretion that the pet poses health risks
or encroaches upon the right of other guests to a peaceful stay. Detailed
pet policies are written in the Undertaking to be signed by the guest upon
check in.
Frequently
Asked Questions
REMINDERS BEFORE ARRIVAL:
SWIMMING ATTIRE:
Guests using swimming pools should wear proper swimming attire (one or
two piece swimsuits, trunks or swim/board shorts). No exceptions.
Undergarments are not allowed under swimsuits for health and sanitation
reasons. Colored shirts and maong shorts are strictly prohibited. For
women, white shirts can be used. Please observe proper swimming attire.
SHAVING:
SHOWER:
TREATMENT TIME:
CHILDREN:
Up to two children aged 3 years old and under to stay for free when
sharing a room with at least 2 adult registered guests. Parents or guardian
must accompany children at all times while in Luljetta's premises.
Guestrooms shall not be used for any purpose other than the
accommodation without the prior written consent of Luljetta's. Guest must
not rearrange furniture and fixture. Towels, clothes, and other items must
not be hanged on windows or outside the guest room. Only registered
guests are allowed access to the guest rooms and amenities without
additional fee.
QUIET HOURS:
There are 4 restaurants in Loreland Farm Resort and Luljetta's Place with
the following Operating Hours:
Verde Restaurante, Loreland Farm Resort: Daily 7AM-7PM
Luljetta's Garden Suites Cafe: Daily 7AM-7PM
Luljetta's Hanging Gardens Cafe: Daily 10AM-5PM; 10AM-7PM (weekends)
Taverna Restaurant: Daily 10AM-10PM
BREAKFAST:
Guests are not allowed to bring in food purchased outside Luljetta's and
Loreland. Beverages may be brought into Luljetta's premises subject to the
payment of corresponding corkage fee. Php 100 per bottle of local
wine/beer, Php 1,000 per bottle branded/foreign wine/beer.
COOKING:
Guests are not allowed to use cooking and heating appliances or tools in
Luljetta's premises. Any cooking or heating appliances/tools found in
Luljetta's premises shall be confiscated permanently.
VALUABLES:
Lockers are provided in the SPA for guest use. However, you may choose to
deposit your valuables (money, jewelry, watch, etc.) with the Front Office for
safekeeping. Luljetta's will not be liable for lost, misplaced or stolen
valuables not deposited with the Front Office for safekeeping.
FOUND ITEMS:
Luljetta's is not responsible for any item left behind by guests. Nonetheless,
items left behind by the guests and found by Luljetta's housekeeping shall
be collected and kept in a secure location, but will be disposed after 7 days
if not collected by the owner. Reasonable effort will be made to notify
concerned guests that an item has been found. Perishable items, underwear
and miscellaneous toiletries left behind will be immediately discarded.
DAMAGE TO PROPERTY:
Guests shall be liable for the damages caused to the mattresses, linens,
towels and any property of Luljetta's. Special cleaning, repair or
replacement fee, as applicable shall be charged for each damaged item.
Frequently
Asked Questions
REFUSAL OF SERVICE OR EVICTION:
Luljetta's will refuse service or remove a person who refuses or fails to pay
for accommodations and services, who is under the influence of prohibited
drugs and alcohol; who acts in a disorderly fashion as to disturb the peace
of other guests; disrespects Luljetta's employees; who uses the property for
unlawful purpose; who brings in firearms and deadly weapons; who
destroys, damages or threatens harm to Luljetta's property, owners, officers,
employees and guests; and who refuses to abide by any of the policies
stated therein.
CHECK IN:
LATE ARRIVAL:
Guests who arrive later than 2PM will not be entitled to any discounts.
Guests who, without any prior notice to Luljetta's, do not arrive before 9PM,
will be considered a "no show" and shall not be entitled to any refund for
their reservation. Luljetta's will have the right to offer the guestroom to
other guests.
EARLY DEPARTURE:
Guests who depart earlier than scheduled will be charged the full room rate
for all nights reserved and will not be entitled to any discount or refund.
CHECK OUT:
Check out time is 12 noon. To facilitate check out procedure, guests must
ensure that all personal belongings have been removed from the guestroom
and should return keys to the Front Office. Guests shall pay Php 500.00
fee for each key lost. Guests who refuse or fail to check-out and leave the
guestroom by 2PM shall be charged 50% of accommodation charge.
Guests who continue to occupy the guestroom after 8PM shall pay for the
accommodation charge in full.
Frequently
Asked Questions
All paid bookings are generally non-refundable and are subject to terms
and conditions.