RTO No: 91223

Assessment Task 1

BSBOPS502 Manage Business Operational

Plans
Assessment Task 1 Cover Sheet

Student Declaration
To be filled out and submitted with assessment responses

 I declare that this task is all my own work and I have not cheated or plagiarised the work or
colluded with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Kevin Vito FAZZINO
Student name

SCS5091
Student ID number

Student signature

Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature

Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

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 Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired
during the learning phase of this unit. Ensure that you:
 review the advice to students regarding answering knowledge questions in the Business Works
Student User Guide
 comply with the due date for assessment which your assessor will provide
 adhere with your RTO’s submission guidelines
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.

i Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
 where this task should be completed
 the maximum time allowed for completing this assessment task
 whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

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Questions
Provide answers to all of the questions below:

1. Explain:
 the purpose and content of an operational plan
 the role of an operational plan in achieving the organisation’s objectives
 the purpose and content of a contingency plan.
An operational plan is developed to provide a clear outline of activities associated with
achieving strategic goals as outline in the strategic plan. It represents highly detailed
information specifically to direct people to perform the day to day tasks required in the
running the organisation. Each of the tasks can be related back to specific objectives that
the company has in the strategic plan.
Operational plan goes into detail about :
- what the strategies and tasks that must be undertaken
- who the persons who have responsibility of each of the strategies
- how much the amount of financial resources provided to complete each strategy or task

2. Explain the difference between an operational plan modelled on the organisation as a whole and
one that has been modelled to suit a specific organisational goal or department.

An operational plan can be used at the macro level of the organisation to meet objectives but van
also be used at a more micro level to meet certain goals within departments or new projects. The
differences are that each will be set up to meet certain goals and have their own budgets
allocated to them.

3. Describe typical methods for developing an Operational Plan.

- The operational plan can be developed by reviewing the company’s or the

département’s objectives as per the strategic plan and then developing activities to
ensure objectives are achieved. He should timing, resources required and key
performance indicators.

- An operational plan can also be developed in the absence of a strategic plan by

identifying and a agreeing on activities that need to occur revelant to the business’s
operations.

4. Complete the table below to describe information sources necessary to develop and present
operational plans. The first row has been completed as an example for you to follow.

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 Information source Description Examples (provide 1)

Colleagues/Employees Colleagues may be part of the Team member

same team, or from another
CFO
team.
Manager of a different team

External consultants Create consistency across all Manage consultants

operational plans and resource
allocations

Strategic plan Actions in the operational plan Strategic objective of

stem from the objectives in the (strengthening club culture)
strategic plan is addressed in th
operational plan by the
action (hold social events)

Budgets and forecasts These provide financial Forecasted sales may

information required to allocate impact how many sales
resources and established kpis representatives are
employed

Legislation and Laws that have been made by Fair trade laws
regulatory authorities the state and or country and
Privacy act
must be followed
Australian financial security
authority

Organisational policies To explain and guide Templates

and procedures expectations. Policies show the
Employment process
“why” behind an action .
procedures explain the “how” Performance review process
with step by step instructions for
specific tasks

5. List four ways to consult with stakeholders:

- Face to face meetings

- Interviews
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K
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 - Surveys

- Focus group discussions

- Email

6. Complete the table below to describe the requirements for resources included in operational
plans:

Resource Description of the How to acquire the resource:

Type resources and 2 examples:

Physical Physical ressources include How do you acquire physical resources

equipment, hardware, and/or services?
software, facilites and
An organisation may have a purchasing
transport
policy wich sets out how goods and
A physical resource may be services are to be purchased or how
specialised or general suppliers should be chosen

What does a procurement process include

(list at least four considerations)?
- Permissions/approval
- invocing

Relevant organisational policies and

procedures (at least one):
Procurement policy
Supplier policy

Financial Capital expenses What workplace documents provides

information about financial resources?
Cash flow management
(describe at least one):
Internal cost
Financial forecasts are usually included in
an organisation’s strategic plan. These
forecasts set out the expected sales,
predicted costs and anticipated profit or
loss

How does the budgeted and actual

finances influence profitability and
productivity of the operational plan?
The way the money is spent in the
operational plan will impact the profitability
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K
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Resource Description of the How to acquire the resource:
Type resources and 2 examples:

Explain how to obtain additional finances:

- outline benefits
- expected performance
improvements
- contingency plan
- effects and impacts of the
new purchase

Human Colleagues How do you recruit staff?

Hr Creating a job description
Cfo Social media
Ict manager Advertising

List at least two induction strategies:

Online training courses
Face to face induction

Relevant organisational policies and

procedures (at least one):
Recruitment policy and procedures

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7. Explain the purpose of key performance indicators.

Percentage for ratio that indicates an important measure of performance for an organisation,
used to measure the performance of a buiseness

8. List four different approaches to developing key performance indicators.

Strategic approach, operational approach, leading indicators, lagging indicators

9. Explain the procedure for documenting performance, including records that should be kept.

It should be documented according to the organisation’s policy and procedures. Record keeping
and file management is key to maintain productivity in any organisation .

Document naming protocol

10. Provide a definition of a PCBU and outline their key responsibilities under WHS laws.

A person conducting a business or undertaking ( PCBU ) is a legal term under WHS laws for
individuals, business or organisations that are conducting business

- Safe systems of work

- Safe use of plant, structures and substances

- Notification and recording of workplace

11. Outline the aim and scope of the Fair Work Act 2009.

This is the main legislation that governs the employee / employer relationship in Australia . it provides
a safety net of minimum entitlements, enable flexible working arrangements and fairness at work and
prevents discrimination against employees.

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Assessment Task 1: Checklist

Student’s name:

Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

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