ID Opened Short description Caller Priority State

INC691178 03-06-2024 13:54:34 SAP Incident Ranjith Nair 3 - Medium In Progress

5
INC691164 03-06-2024 13:07:33 SAP Incident MICHAEL 3 - Medium Resolved
0
INC691152 03-06-2024 12:29:45 SAP Incident SWARAY
Ketty Shela 4 - Low Resolved
2
INC691221 03-06-2024 16:06:31 NFTP-SAP Incident Reshma 3 - Medium In Progress
1
INC691245 03-06-2024 17:41:04 NFTP-SAP Incident Sathyan
Javed Iqbal 3 - Medium In Progress
6
INC691127 03-06-2024 11:20:24 SAP Incident Sheikh
Amit Shaw 3 - Medium In Progress
8
INC691199 03-06-2024 14:55:48 NFTP-SAP Incident Jayalakshm 3 - Medium In Progress
3
INC691259 03-06-2024 18:51:23 NFTP-SAP Incident iManikanda
AK 3 - Medium In Progress
3
INC691261 03-06-2024 19:01:13 NFTP-SAP Incident n
Omkar 3 - Medium On Hold
9
INC691267 03-06-2024 19:27:16 NFTP-SAP Incident Kotharkar
Pravin 3 - Medium In Progress
4
INC691273 03-06-2024 19:52:38 NFTP-SAP Incident Chavan
Angesh 3 - Medium In Progress
3
INC690983 03-06-2024 04:28:20 BluJay TMFF Issue Pandey
Dwintha 3 - Medium In Progress
8
INC691293 03-06-2024 21:51:52 Finance and Zahrianthy
Dolores 4 - Low In Progress
7
INC691254 03-06-2024 18:27:00 Accounting
Finance andfor Diaz
Sujithiran 3 - Medium In Progress
3 Accounting
INC691164 03-06-2024 13:09:14 PDF for
not generated Senthilkum
MICHAEL 3 - Medium Resolved
1
INC691049 03-06-2024 08:16:05 Clearing document SWARAY 4 - Low
Rochelle Resolved
3
INC691274 03-06-2024 19:57:12 Need CN for VAT Garcia
Ronaldo 3 - Medium In Progress
5
INC691205 03-06-2024 15:18:39 Amount
Duplicate Invoice Luna
Indumathi 3 - Medium In Progress
6 Cancellation
INC690952 03-06-2024 00:47:02 AB Doc issue Sekaran
Gueen 3 - Medium Resolved
8
INC691184 03-06-2024 14:15:07 Invoice missing Marciano 3 - Medium
Alaa In Progress
9
INC690990 03-06-2024 05:08:18 Invoice not Jamsheer
Parveen 3 - Medium Resolved
4
INC691274 generated
03-06-2024 19:58:25 GCSS CN not due to Banu
Mangal S 3 - Medium Resolved
9
INC690999 generated Pochappan
03-06-2024 06:00:56 CN to be generated Quyen 4 - Low Closed
0
INC691005 as Charges
03-06-2024 06:30:18 CN are
generation Ngoc Tu
Parveen 3 - Medium In Progress
9
INC691052 03-06-2024 08:22:07 GCSS Duplicate Banu
Angela S 3 - Medium In Progress
1
INC691069 invoice is generated Loyola
03-06-2024 08:58:00 Amount mismatch in Kamlesh 3 - Medium In Progress
7
INC691112 GCSS and
03-06-2024 10:37:34 Cn not sent S4. Gayaprasa
Liezel 3 - Medium Resolved
5
INC691113 Customer's
03-06-2024 10:38:52 Duplicate email to Suresh
invoices Pradilla 3 - Medium In Progress
0
INC691149 be cancelled.
03-06-2024 12:20:16 CN not generated Kumar
Prasad K 3 - Medium In Progress
3
INC691150 03-06-2024 12:23:27 Missing Prepaid Prakash
Saurabh 3 - Medium In Progress
4
INC691213 Invoice
03-06-2024 15:42:19 Duplicate invoice Chandraka
Suresh 3 - Medium In Progress
7
INC691211 issue CN after
03-06-2024 15:37:43 Need Nadar
Manu 3 - Medium In Progress
1
INC691307 Payer Change Krishnan
03-06-2024 23:57:34 Reason why invoice Estella 4 - Low In Progress
2 was billed twice Pereira
Operational Tier 1 Configuration item Assigned to Assignment group Updated Updated by
Other SAP Bapu SAP - CCC OTC - 04-06-2024 06:29:13 SBO272
Other SAP Morajkar
Bapu TCS
SAP -- L2
CCC OTC - 03-06-2024 14:23:30 BMO152
Other SAP Morajkar
Shankar TCS - L2
FACT OTC - TCS - 03-06-2024 13:57:22 SNA580
Business Process Narayan
Ganesh L2
NFTP - SAP - OTC 03-06-2024 16:08:22 VIV032
Other Singh
Vishnu Support
NFTP - SAP - OTC 03-06-2024 18:07:40 VIV032
Business Process SAP Palakolanu
Shubhangi Support
NFTP - SAP - OTC 03-06-2024 11:27:57 MJA390
Business Process Shivaji
Vishnu Support
NFTP - SAP - OTC 03-06-2024 15:13:14 VIV032
Middleware Palakolanu
Viswajithaka Support
NFTP - SAP - OTC 03-06-2024 20:31:38 VIV032
Business Process SAP S4HANA sh V
Jainagavenk Support
NFTP - SAP - OTC 04-06-2024 06:04:48 JBA460
Middleware Finance ata Battula
Seema Support
NFTP - SAP - OTC 03-06-2024 20:32:46 VIV032
Business Process Kumari
Vishnu Support
NFTP - SAP - OTC 04-06-2024 03:30:16 ABE335
Business Process Finance and Palakolanu
Abhijit Patil Support
FACT OTC - TCS - 04-06-2024 07:26:30 APA793
Business Process Accounting
Finance andfor Shankar L2
FACT OTC - TCS - 04-06-2024 03:37:34 SNA580
System Functionality Accounting
Finance andfor Narayan
Shankar L2
FACT OTC - TCS - 04-06-2024 03:39:53 SNA580
Business Process Accounting
SAP for Narayan
Venkata L2
SAP - CCC OTC - 03-06-2024 15:47:29 VPK013
Business Process SAP S4HANA Pawan K
Thrinath TCS - -L2
NFTP SAP - OTC 03-06-2024 09:09:17 RKO155
Business Process Finance
SAP S4HANA Sai Damera Support
NFTP - SAP - OTC 04-06-2024 05:48:26 SDA449
Business Process Finance
SAP S4HANA Jainagavenk Support
NFTP - SAP - OTC 03-06-2024 15:28:24 JBA460
Business Process Finance
SAP S4HANA ata Battula
Chaitali Support
NFTP - SAP - OTC 03-06-2024 09:14:04 RKO155
Business Process Finance
SAP S4HANA Chaudhuri
ADITYA Support
NFTP - SAP - OTC 04-06-2024 07:21:12 AYA169
Business Process Finance
SAP S4HANA YADAV
Ayesha Support
NFTP - SAP - OTC 03-06-2024 13:31:32 ABE335
Business Process Finance
SAP S4HANA Begum
Viswajithaka Support
NFTP - SAP - OTC 04-06-2024 05:44:09 VIV032
Business Process Finance
SAP S4HANA sh V
Venkata Support
NFTP - SAP - OTC 04-06-2024 03:22:36 QPH004
Business Process Finance
SAP S4HANA Lukka
ADITYA Support
NFTP - SAP - OTC 03-06-2024 08:20:10 AYA169
Business Process Finance
SAP S4HANA YADAV
Shubhangi Support
NFTP - SAP - OTC 03-06-2024 11:31:04 SSH741
Business Process Finance
SAP S4HANA Shivaji
Venkata Support
NFTP - SAP - OTC 04-06-2024 05:16:38 VLU028
Business Process Finance
SAP S4HANA Lukka
Jainagavenk Support
NFTP - SAP - OTC 03-06-2024 11:13:12 JBA460
Business Process Finance
SAP S4HANA ata Battula
Venkata Support
NFTP - SAP - OTC 03-06-2024 13:18:14 VLU028
Business Process Finance
SAP S4HANA Lukka
ADITYA Support
NFTP - SAP - OTC 03-06-2024 13:16:34 AYA169
Business Process Finance
SAP S4HANA YADAV
Jainagavenk Support
NFTP - SAP - OTC 03-06-2024 13:01:37 JBA460
Business Process Finance
SAP S4HANA ata Battula
Shubhangi Support
NFTP - SAP - OTC 04-06-2024 04:52:45 SSH741
Other Finance
SAP S4HANA Shivaji
Sai Damera Support
NFTP - SAP - OTC 04-06-2024 05:54:00 SDA449
Other Finance
SAP S4HANA ADITYA Support
NFTP - SAP - OTC 04-06-2024 07:22:28 AYA169
Finance YADAV Support
SLA Assignment Groups Business Application GSD Reassignment count Problem
SAP - CCC OTC - TCS - 2
L2,
SAPSAP - BPS
- CCC OTCOTC - -
- TCS 0
L2
SAP - CCC ATR - TCS - 1
L2,
NFTPFACT OTC
- SAP - TCS -
- OTC 0
Support
NFTP - SAP - SAC 1
Support,
SAP - CCCNFTP
OTC- SAP
- TCS- - 1
L2,
NFTPNFTP - SAP
- SAP - OTC- OTC 0
Support
NFTP - SAP - OTC 0
Support
NFTP - SAP - OTC 0
Support
NFTP - SAP - OTC 0
Support
NFTP - SAP - OTC 0
Support
TMFF - BLUJAY - L1, 7
FACT OTC -- TCS
FACT OTC TCS -- L2
L2, 0
FACT OTC - TCS - L2 0
SAP - CCC OTC - TCS - 0
L2
NFTP - SAP - OTC 0
Support
NFTP - SAP - OTC 0
Support
NFTP - SAP - OTC 0
Support
NFTP - SAP - OTC 0
Support
NFTP - SAP - OTC 0
Support
NFTP - SAP - OTC 0
Support
NFTP - SAP - OTC 0
Support
NFTP - SAP - OTC 0
Support
NFTP - SAP - OTC 0
Support
NFTP - SAP - OTC 0
Support
NFTP - SAP - OTC 0
Support
NFTP - SAP - OTC 0
Support
NFTP - SAP - OTC 0
Support
NFTP - SAP - OTC 0
Support
NFTP - SAP - OTC 0
Support
NFTP - SAP - OTC 0
Support
SAP - CCC OTC - TCS - 1
L2,
SAPNFTP
- CCC- SAP
ATR -- OTC
TCS - 1
L2, NFTP - SAP - OTC
Incident Classification Initial impact details Reassignment count Reopen count
2 0
0 0
1 0
0 0
1 0
1 0
0 0
0 0
0 0
0 0
0 0
7 1
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
1 0
1 0
Actual end date Change Request Close notes Comments and Work notes Route reason Product Tier 1
04-06-2024 06:20:03 -
Issue - Aaditya Soni14:23:30
03-06-2024 (Work notes)
-
Invoice PDF Bapu Morajkar (Comments)
Hello Team 03-06-2024 13:57:22 -
Shankar Narayan (Work
03-06-2024 17:44:53 -
MadhuSudhan Allampati
03-06-2024 11:23:33 -
Bapu Morajkar (Work notes)

04-06-2024 06:04:32 -
Jainagavenkata Battula

04-06-2024 07:24:53 - MDG-

Shylaja B (Work notes) Customer/
otc
otc
Issue: PDF 03-06-2024 15:47:29 - OTC-GCSS
notRochelle 03-06-2024
Hi Venkata Pawan Kumar
09:09:17 - Invoice Issue of
OTC-Clearing
Garcia, this Rajesh Konduru invoices
OTC-CXED
Interface
OTC-CXED
Hello this 03-06-2024 09:14:04 - Interface
OTC-FICA-FI
above Rajesh Konduru Recon / PE
OTC-GCSS
@[Parveen 03-06-2024 13:31:32 - Interface
OTC-GCSS
Banu S]:
Hi @[Mangal Ayesha Begum
04-06-2024 (Work-
05:44:09 Interface
OTC-GCSS
Pochappan]
Hi Quyen Viswajithakash V
03-06-2024 12:45:24 - Interface
OTC-GCSS
Ngoc Tu Venkata Lukka
03-06-2024 (Comments)
08:20:10 - Interface
OTC-GCSS
ADITYA YADAV (Work
03-06-2024 11:31:04 - Interface
OTC-GCSS
Shubhangi Shivaji (Work Interface
OTC-GCSS
Issue-Cn not 03-06-2024 11:13:12 - Interface
OTC-GCSS
sent Jainagavenkata Battula Interface
OTC-GCSS
Interface
OTC-GCSS
03-06-2024 13:01:38 - Interface
OTC-GCSS
Jainagavenkata Battula
04-06-2024 04:52:45 - Interface
OTC-GCSS
Shubhangi Shivaji
03-06-2024 (Work
15:38:56 - Interface
OTC-GCSS
Venkata Pawan Kumar
04-06-2024 00:11:07 - Interface
OTC-GCSS
Raghavender T (Work Interface
Product Tier 2 Product Tier 3 Description

Stuck in MW

Attachment
missing
Process gap/
UKG
Migration issue
User request
User request
User request
AIF issue
Process gap/
UKG
MW issue
User request
Source system
issue
Technical issue
Process gap/
UKG
User request
User request
User request
Source system
issue
Migration issue
User request